Club Mahindra Holidays Complaints & Reviews

Subject: Complaint against dealer cum service centre.
Respected Sir,
I am a customer of your company since July 2009. My two wheeler flyte Engine No.: PFEPE211035, Chassis no.: MCDPF181V91E04459, Registration No.: AS 03F-6663; Meter reading 8500 km has always been serviced at Modi Disel service station at Tinsukia. But I am really upset with the kind of response I got from dealer. I gave my scooter for repairing four times causing the same problem to the show room people. But still they did not repair it properly. What should I do? They are not looking to the scooter repair seriously. Is this what Mahindra’s customer satisfaction? I purchased the vehicle of Mahindra with more expectation but I am now more frustrated. I spent lot a time and energy for this.
Expect early response from your side.

Yours truly,
Binita Hazarika
Ph. No. [protected]
Email: [protected]@yahoo.com

Reg: not getting proper service

Dear Sir/Madam

I have purchased 10 scooty for sell them into market, i hve my own shop in khyala, near keshopur depot, new delhi.
So, the main problem for me is that no body is going to purchase your mahindera duro because of not getting proper services from you and Moreover they compare dis product with activa(Honda)which is more comfortable from Duro.

So, please contact me or solve my problem and i also have 25 years experience in this moto field and that true.(why customers are not purchasing your product).


Regards
Balvinder Singh
[protected]
[protected]

Club Mahindra — Refund Of Downpayment

I am Arindam Das from Serampore (Hooghly) took the membership of Club Mahindra. I got my membership activated on 09th of September. Then I found certain blogs and post over the internet saying that many loopholes about the Club Mahindra Holidays. The membership clause says if one cancels within 10 days then he/she will get the whole money back of the down payment which is 33, 725 Rupees for this case. So I have sent one email on 19th of September for cancellation of my membership (Membership Id# 1369707). But now when I contacted the Kolkata Branch Office of Club Mahindra I got different response. One representative from Kolkata branch office of Club Mahindra says that if you give your first EMI I will ensure you will get 20, 000 Rs as returned money back. This is not a good example of business ethics rather it is a case of cheating common people. I am a Software Engineer and currently working in UK. I have put my hard earned money here. I am eligible for the money back. Though this people are not ready to give my money back.

I am Kushal Pal Singh from Delhi. I took the membership of Club Mahindra. I got my membership activated on 09th of october. After a week, I requested for the cancellation of my membership. The membership clause says if one cancels within 10 days then he/she will get the whole money back of the down payment which is 33, 725 Rupees for this case. Four months have passed but no action has been taken. This is not a good example of business ethics rather it is a case of cheating common people.

Club Mahindra — refund of down payment on cancellation of membership

Bitter Experience - No Transperancy - Poor Service

I am a member with RED One Bed Room.
The membership No: 1485634. The amount paid is Down payment of Rs.43, 727/-

Today, ie on 1st July'09 I called the customer service for reserving munnar resort from 22nd August'09 to 30th August'09.Your executive told me to wait till he checks and he told me after 3minutes that it is not available from 22nd but available from 24th Aug'09.As it is blue season I asked him to recheck and he took 5minutes to recheck and told me that it is available from 23rd Aug'09.Before confirming the line got disconnected.
I called again after 20 minutes.Another executive attended and I explained everything to her and she made me wait 5 minutes and said I have to take one bed room accommodation as one bed room is not available. I told her that the other executive has checked and informed me that it is available.She rechecked by taking another 5 minutes and told me that I have to take two bed room accommodation only.when I explained her that mine is a small family as such I do not need two bed room and at the same time I do not want shorten my holiday by utilizing bigger accommodation.

I feel that there is no transparency in your reservation system.When one can book domestic as well as international flights online and train tickets and bus tickets online and hotel bookings online, TTD is providing online booking for e-seva and accommodation, then why aren't you able to provide online reservation. I feel there is something fishy about this.You are creating artificial demand and making us pay extra amounts.

Immediately I have come to the conclusion that the company is fooling the public I requested for cancellation of membership and return the down payment that I have made.I have already mailed two times for the cancellation.

I request you to note this as a notice to the company.

K.V.Rajamadhav

My Membership No is 1875917, is there any way for me to get back the down payment of Rs. 26, 570/- because I have lost faith in this company's capability in giving me a satisfactory holiday !

Club Mahindra... STAY AWAY from the company... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

Thanks Sir
You saved me i only paid abt 2% of that.thanks this website to save my 98 % money.
Mr.Vinit Parekh also gave me false information, when i checked here i dont like approach of any of mahindra executive.so i mailed him to terminate my membership as it is in 10 days now no one is answering my phone or no reply to my mail.Mr. vinit told you cant terminate membership because u took in anniversary offer.i know this is not correct because when i told him to send email stating that.he not replied.
mr. saurav tell me what i have to do to take my downpayment back as it is within 10 days.
Very Bad experience with office,

Regards,

Abhijit DT

Hi All,
I have this CM membership and I already have paid 5 emi's on top of the initial registration, what I have experienced are here below:
(1)even after you ended up paying your full membership amount you will have to pay 9000+ amount for yearly maintenance fee (even if you wont avail your holiday) so just keep in mind that for rest of 25yrs you will have to pay 9+ every year.This they will skip or just one liner where certainly you will miss that.
(2)The so called gift vouchers : now lets say if you are in mumbai then you cannot redeem you gift vouchers against any of the resorts which will be close to mumbai. In other words you will have to take leave and bear the travel expenses and then go far to their specific resort just to redeem those vouchers so be prepare for this also.
(3) AVAILABILITY: being a working class guy we all know taking leaves are not always easy and if you are lucky enough to get one month before and planning to enjoy your holiday in CM resorts then I am very much certain that you wont get the availability or if it would be there it must not be matching your leave taken. SO FIRST CHECK THE RESORT AVAILABILITY THEN SEEK LEAVE FROM YOUR MANAGER ...lol
(4)FALSE CLAIM: as CM says they have so many resorts within india, when you will plan for your holiday you will limit your choice, they have only limited resorts and there is one fine line " if you visit one resort then for another fixed period you cannot avail the same" so check this also.
(5)Quality of resorts might be 5star as what they claim, not sure but certainly dont limit your choice as you might want to visit Goa you might not get resort availability there and they may ask you to visit uttranchal, for the EMIs you paid you may get very good hotels at the same season and same quality when CM refuse to give you availability.
(6)The cancellation poilicy is also vague, if you call to cancellation they will just point you to CLAUSE NO. X PARA Y so careful keep your EXIT DOORS OPEN.

My figures are paining now to type this endless flaws and how CM trap you by showing the lollipop, guys before jumping just take some lesson from people who are already drowned. Those were my experiences if you do want to take this CM membership do clear yourselves about all the mentioned points above.

I have enrolled for a membership on[protected] through one of the Sales manager named Mr. Prakash Mishra from Growels, Kandivali branch. I was cheated by some lucrative offer and so paid him Rs. 26, 200/- through my credit card. But later on I realised all the offer and promised and not correct so I decided to cancel the membership and get my refund of Down payment as promised by the Sales manager and mentioned in the Application form.
I am being trying to contact the Sales manager from past 2 days but there is no response from his side. Which is very obvious proof of services offered by Club Mahindra. I would like to escalate this issue to highest authority of club mahindra and still the there is no responses I would ask my lawyer and press to intervene which would not be good for Club Mahindra.

5

5

Fraud Gift Vouchers
Club Mahindra Holiday Resort looks luxury name but I had a very worst experience. I had been called by one of the sales executive informing about Prize ( i.e. a free Gift Voucher ) which I won from Mahindra Holiday resorts India.

The story starts from here, when I wanted to avail that I came to know that you can avail this voucher only at the specified period, not on weekends and you have to apply three months in advance and they will confirm based on the availability which they will never do.

My only suggestion to the viewer here is that they are not transparent and consistent in their delivery so please be aware. I would like to attach the mail exchange which I had with them.

Thanks

"Feedback" <[protected]@Clubmahindra.com>
01/10/2009 05:13 PM

Dear Ms. Sonia,
Thank you for contacting Club Mahindra for a reservation.
While we would have loved to confirm your reservation, at the moment the dates you have requested are not available at Manali and Jaipur resort.
It is our endeavour to ensure you and your family holiday with us and experience the club Mahindra promise - the happiest family holidays.
Warm Regards
Dinesh.R| Member Relations | Mahindra Holidays & Resorts India Ltd | Feedback : [protected]@clubmahindra.com | Reservations : [protected]@clubmahindra.com | Call :

I totally agree... They are running a Lie Shop... How come resort is booked for entire 6 months with no gap inbetween... These Bloody Liers !!!

message is as Hurry! Sign up for club mahindra holidays membership &get 32? LCD TV free! Ltd offer call [protected] or SMS CLUB to [protected] for details T&C apply

from Suman bhardwaj
[protected]@yahoo.com

Club Mahindra — Fake Free Holiday Coupon

We are really surprised to see how Club Mahindra makes fool of people and their time.

We got proper grilling for 1 hour by your Club Mahindra Rajouri Garden office for taking membership. We were called for pick up of Free 2 Nights and 3 days Hotel Coupon for anywhere in India . But we never know they will make fool of people like this. FIRSTLY, we lost our precious tiime in listening to their fake commitments which they might have not followed if we had took their membership. Thanks to God, we saved our money in putting in Dustbin tour plans made by CLub Mahindra. We notopted for their membership so they are not giving any reservations for their fake FREE Coupons for Goa Holidays.

Being part of Mahindra Group, Such a fake commitments will destroy your name in India and other part of world too.

Here are your thousands of complaints by members and Non Members of Club Mahindra. Kindly have a look into the acts done by Club Mahindra and their sales team. Fake Commitments and Stories continues in pan India Basis. Club Mahindra trained so called Member Relations who wasted precious time of people and money too who took their membership.

http://www.consumercourt.in/other-product-services/366-complaint-against-club-ma...⇄

http://www.consumercomplaints.in/?search=club-mahindra


One day will come when people will say " Club Mahindra " and they will run away by this name.

We are also putting this worst feedback too in these links so that people should not get lured by their highly trained sales team who knows how to fool people with their fake commitments or travel

Hopefully people will be aware of fake calls and presentations by their Team.

Regards
Renu

Dear Gopal

We requested this Forum Head and already marked a mail to them to delete the comment as our problem have been solved by right person from Club Mahindra Corporate Office.

We were earlier were in Notion that Branch office made fool o[censored]s but we really respect Club Mahindra Corporate Office to listen to our problem and solved the matter in Professional and Ethical way.


We will be taking the Membership if we like the services of Club Mahindra-Goa.

Regards

Renu

Dear Gopal

We requested this Forum Head and already marked a mail to them to delete the comment as our problem have been solved by right person from Club Mahindra Corporate Office.

We were earlier were in Notion that Branch office made fool o[censored]s but we really respect Club Mahindra Corporate Office to listen to our problem and solved the matter in Professional and Ethical way.


We will be taking the Membership if we like the services of Club Mahindra-Goa.

Regards

Renu

I had paid Rs25000/- in the month of Feb 2009, and was informed that if i cancel the membership within 10 days, the entire money will be refunded back. ( all written documents available)

I have informed them within 10 days for cancelling the membership as required, but till date i have not received the amount. Called the several times but no accurate response and just delaying the activity by giving different dates for refund.
Awaiting response at the earliest

Dear Chintan,

I have an option for all you people.I can understand your situation. I can give you the best deal available in the market. About our service let me tell you we are into direct sales. So without customer satisfaction our business is zero. You will get your booking wherever you want whenever you want, just you need to book your holiday 45 days in advance. We have our 6 home resorts in Thailand and South Africa, besides that we are associated with 3000+ resorts worldwide. In India you can access all Club Mahindra and CountryClub resorts through our Club Membership at a lesser price, plus we have in total 47 associated resorts throughout India. You don't need to believe in my words. You will know it by yourself after your first holiday with our service. So don't wait. Take a closer look at it. Send me your specific requirement. I will contact you with the best suitable deal for you. You can't afford to miss this opportunity. I can guarantee that you are going to love it.

You can send your requirement in this mail address

biz.[protected]@gmail.com

Regards
Chiranjit

Club Mahindra Holidays — Refund of registration money

Had taken membership( ID-621458)in march 2008 in name of my wife.and withdrew the membership in the stipulated period as per their documents, and as per the documents the money was to be refunded within 30 days.I have contacted the office at Bikaji Cama place every month but of no avail. Twice the reps of the company gave mails giving specific dates for refund but nothing happened. what can I do

i am fully agree you are lucky that you cheted early and not joined the membership but i have cheted by the company after depositing the large EMI

i am planning to do FIR against the executive who interected with me reagrding Club mahindra membership

Club Mahindra — fraudulent advertising

got SMS on 4.7.09, 'Hurry !!Get a FREE 32' sony braviaLCD TV+Rs3000 [protected], on complaing lingered case for 10 days.Now Mr Kapil Disown this message.It is cheating going to file case against club mahindra, anybody cheated pl join hand

redressed

Club Mahindra Holidays — Refund delay

I was lured to take a membership of club mahindra holidays. I sent in a request for cancellation of that membership on 02 jan 2009. (During the cool off period). I was assured that the refund will take 30- 45 days. Inspite of constant there was no response from the clubmahindra side regarding these queries. When they were contacted i was told that refund is possible only in month of may. Reason they can't cancell too many memberships in a month. Is it my problem if they can't do that. As per their company written guidelines and as per their senior staff the refunf should be there in 30 days (max 45 days). Now after 60 days i am told that (that too after atleast 10 reminders) it can be done only in may.
Please do something

Dear mr. Gautam,

I wish to reiterate that the matter is still not resolved to my satisfaction. I have also mailed to you in this regard twice but still awaiting for your reply. The text of the message is again placed for your consideration:

Quote:

Dear mr. Gauthaman,

Please understand:

1. Your company’s policy of refund on cancellation, says that the refund will be
Effected within 30 days of cancellation.

2. I have subscribed for your membership on 17/11/2011 by paying through
Credit card and on 19/11/2011 itself, i have communicated by request for
Withdrawal by coming person to your mulund office and after due deliberations
With your senior staff members. This was also accepted on the same date.

3. Based on your guidelines, you should have paid me back my funds on
19.12.11.

4. However, due to indifferent attitude of your staff members, i have to remind
And follow up with them desperately for my payment. I have already given you
Full count of my follow-up and your responses there for.

5. After a lot of persuasion, your cheque dated 30.12.11, was posted only on
03.01.2012 and eventually reached me on 06.01.2012 late in the evening.in
Other words, i got the refund cheque only on 06.01.2012 and was sent on
Clearing by my bank on 07.01.12 and the funds were cleared for my
Consumption only on 09.01.2012.

6. By all means, you will agree with me that there is a deficiency in your service
And the customer was taken for a ride.

7. It's also true that you have used my funds beyond the normal time line you
Have fixed within yourself (One month for processing the refund - which itself
Is too high - though i’m not disputing at this point of time) and at moral
Responsibility to pay me interest for the same.

8. I demand interest as a compensation for:

(A) using my funds from 19.12.11 to 08.01.2012 (19 days).
(B) for the mental torture that i have received, due to irresponsible /
Indifferent attitude of your staff members.

9. Please do not write in simple terms that you cannot pay me interest. Please
Justify it with reasons.

Thanks and regards

A. Narayanan

Unquote

CLUB MAHINDRA HOLDAYS — DEFICIENCY IN SERVICE

Deficiency in service - complaint not resolved

Sir,

I made a complaint on deficiency in service and sought proper compensation for the same. After prolonged communication the company has refunded me the amount but still to pay me interest for the delayed period (As per their tat). I am just attaching the communication for redressal once again.

Quote:

Dear mr. Narayanan,

We trust that we have been able to resolve your concerns to your satisfaction. Please do e-mail us at indu. [protected]@mahindraholidays.com if in case in case you need any further assistance.

Regards,

Gauthaman sr
Member relations
Club mahindra

Jan 12, 2012 by narayananubi

My reply:

Dear mr. Gautam,

I wish to reiterate that the matter is still not resolved to my satisfaction. I have also mailed to you in this regard twice but still awaiting for your reply. The text of the message is again placed for your consideration:

Quote:

Dear mr. Gauthaman,

Please understand:

1. Your company’s policy of refund on cancellation, says that the refund will be
Effected within 30 days of cancellation.

2. I have subscribed for your membership on 17/11/2011 by paying through
Credit card and on 19/11/2011 itself, i have communicated by request for
Withdrawal by coming person to your mulund office and after due deliberations
With your senior staff members. This was also accepted on the same date.

3. Based on your guidelines, you should have paid me back my funds on
19.12.11.

4. However, due to indifferent attitude of your staff members, i have to remind
And follow up with them desperately for my payment. I have already given you
Full count of my follow-up and your responses there for.

5. After a lot of persuasion, your cheque dated 30.12.11, was posted only on
03.01.2012 and eventually reached me on 06.01.2012 late in the evening.in
Other words, i got the refund cheque only on 06.01.2012 and was sent on
Clearing by my bank on 07.01.12 and the funds were cleared for my
Consumption only on 09.01.2012.

6. By all means, you will agree with me that there is a deficiency in your service
And the customer was taken for a ride.

7. It's also true that you have used my funds beyond the normal time line you
Have fixed within yourself (One month for processing the refund - which itself
Is too high - though i’m not disputing at this point of time) and at moral
Responsibility to pay me interest for the same.

8. I demand interest as a compensation for:

(A) using my funds from 19.12.11 to 08.01.2012 (19 days).
(B) for the mental torture that i have received, due to irresponsible /
Indifferent attitude of your staff members.

9. Please do not write in simple terms that you cannot pay me interest. Please
Justify it with reasons.

Thanks and regards

A. Narayanan


Sir,

I have received a call around 2.00 p. M., on 17.11.11 from club mahindra holidays inviting me with my family (Mandatorily) to their office at mulund, mumbai to collect gift vouchers, which we have purportedly won, by participating in lucky draw coupon distributed in “r-mall” thane during our shopping therein on 13.11.11.

Further it was insisted, that we should come only on that day i. E. 17.11.11, as they have organized a meet for their customers on the eve of their foundation day. By evening, we have received 4 reminders from their office, seeking confirmation of our visit.

Based on the request, we have visited their premises on 17.11.11 at mulund, mumbai at around 8.30 p. M. We were advised to wait for 15 minutes and later finally attended by ms. Mittal bhalla, senior relationship executive. She gave a presentation for about 45 minutes, about club mahindra holidays, details about their various holiday homes and schemes of investments in brief etc., we were further lured by offering 5 additional / bonus benefits for spot enrollment as a special offer for that special day. Based on their customer oriented approach (!), we have enrolled our self for 25 years membership, swiping my credit card for rs.27, 500/= being 10% down payment and subscribing for ecs debit for the balance amount. Though she explained some details, we have not been provided with any information leaf-lets about the product to have a holistic approach about the product and terms and conditions.

Back home, on collecting details from various sources and on working out the cost benefit analysis, we have decided to opt out from subscribing to the scheme offered to us as the same was not found beneficial. Immediately on 18.11.11, i contacted ms. Mittal and conveyed my request for withdrawal and requested her not to process my application further. I also requested her to refund the amount collected, as the option for withdrawal without any cost is available to the customers uptill 10 days of subscription (As per their rule book). I have also conveyed the same to her through an email on 18.11.11.

Ms. Mittal advised us to visit their premises next day to have a formal chat and formalize the process. As directed, we have visited their premises on 20.11.11 and had a lengthy discussion with her and mr. Anand khanvilkar the branch head as introduced. At the end of the discussion, mr. Anand told that our request for withdrawal will be considered immediately and also requested us to look in to the option of one more entry level plan (Rs.1, 75, 000/=) on a future date. I have confirmed and conveyed the discussion points that we had at their office on 20.11.11 night, by writing a mail to ms. Mittal on 21.11.11 and once again requested her to process the refund on withdrawal of application.

The request was followed up with ms. Mittal and feedback mail id of club mahindra for confirmation and updating on refund through mails dated: 22/11/12; 25/11/12. However no response either.

On 29.11.11, received a reply from ms. Sharayu kulkarni, member relations, confirming that my request for cancellation is registered on 29.11.11 and assigned number 038-998. It was further informed therein that the request will be processed with in a month’s time i. E, by 29.12.11. I immediately informed club mahindra that my request for cancellation was dated 19/11/11 and not on 29/11/11 and requested them again for speedy processing.

Again i started following up with mails dated 02/12/11, 04/12/11, 09/12/11 with officials concerned apart from following up with ms. Mittal in her mobile number.in response, ms. Mittal in her mail dated 10/12/11 informed that she is now transferred to vashi branch and advised me to follow up only with mr. Anand khanvilkar and mr. Sagar kajabajae by giving their mail ids. However, i requested ms. Mittal by return mail to co-ordinate as she was the crm for my application. Since then i started keeping mr. Anand and mr. Sagar also in loop for all my further communications.

I again started following with all the officials concerned through my mails dated 11/12/11, 12/12/11; 13/12/11; 14/12/11; 20/12/11; 22/12/11; 24/12/11; 26/12/11 & 28/12/11 followed up with telephonic request with call centre agents on 28/12/11.

In response, i received mail from ms. Padmavathy kannan on 28/12/2011 stating that they are referring the matter to vashi branch and revert back in 3 working days. I responded to her stating that as the matter is overdue now, and requested her to expedite the issue immediately.

Surprisingly within an hour’s time i received one more mail from ms. Sharayu kulkarni, member relations stating that i have to wait till 15/01/2012 for the refund. Puzzled by the mail again i strongly protested for their attitude and requested them to process and respond immediately without any further delay. Again i followed up with the entire lot on 29/12/2011 and 30/12/2011, but no response.

It is a pain to note, for scouting membership, the relationship manager’s follows up frantically (In my case 4 calls in three hours of time) and lure the customers with offers.

However, don’t bother even to respond once their work is over, “so customer centric (!)” approach.


My prayers:

A. I pray for justice, for the indifferent attitude of m/s. Club mahindra holidays in not retuning the funds even after 40 days without assigning any reasons for the same.
B. To refund my money along with interest @ 36% (I have paid them by swiping my credit card and the bank charges me with this interest) for the delayed period. I. E 30 days from the date of request for withdrawal.

Date of payment through credit card was 17/11/11.
Date of withdrawal : 19.11.11.
Time for processing as per their terms is 30 days.

Hence, i demand interest for the delayed period from 20.12.2011 onwards till the date of payment.

Thanks and regards,

A. Narayanan,
15/703, siddhachal phase iii,
New pokhron road no. 2.,
Thane west
Maharashtra
400610.
Mobile : [protected]
E-mail : [protected]@gmail.com
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Comments

Dec 30, 2011 by clubmahindra
Dear sir,

We have made note of your concerns mentioned and regret the inconvenience you had to face. We would definitely revert to you with status for which we would require your contact details. Please send across the same to the email indu. [protected]@mahindraholidays.com.

With regards
Gopal vn
Member relations
Mahindra holidays

Jan 9, 2012 by clubmahindra