Club Mahindra Holidays Complaints & Reviews

Hi, I am Saee Sanjay Bare. I have taken Club Mahindra membership on 30.1.2014. I have paid Rs. 22200/- as down payment. As my husband lost his job and we are going through financial crisis, on 10.2.2014, i have applied for cancellation of membership and asked for the refund of down payment. I have got auto generated mails from them that the process is going on & today I got call from their representative that, my membership will get cancelled but as per company clause, i cant get the refund of down payment. I have to forget that. Please help me to get the refund of down payment, as it is my hard earned money & i am in badly need of that. Regards Saee Bare

Sir, The trailing mail is self explanatory, i got your email ids from lucknow office, this is regarding my cancellation and refund of the advances that i paid and the correspondence is attached for your reference, Mr rohit from lucknow office had a long talk about my grievances and he agreed to that he will get my money refunded after we had a conference with MR shankar( on the line who sold me this policy), during the conversation it was proven that he misguided me and sold me falsely right after i purchased i have been approaching Mr. shankar to refund but he told me you once confirm with the HO call from mumbai then we can get your refund, second he never gave me the copy of the application i signed which i confirmed during the telephonic conversation in mumbai, when he so called frodged with me while selling this policy i registered a complain no 6184257, i got call from lucknow office MR. rohit after a long conversation and understood the grievance, he assured me he will do the need full and its in the process, today when i call again to lucknow office, message i get it can't be done from lucknow office and gave your email ids. I'm very sorry to see this poor example set by such reputed tag mahindra if you can handle a simple grievance how come you promise for such long term investment and relationship of 25-26 years I would request to take possitive action immediately. Thanking you Ritwik & neha prasanna [protected] mobile On Fri, Jan 3, 2014 at 5:56 PM, ritwik prasanna <ritwik.[protected]@gmail.com> wrote: waiting for your reply and speedy action this is further to our telephonic conversation and complain no 6184257. call back on [protected] On Mon, Dec 30, 2013 at 1:40 PM, ritwik prasanna <ritwik.[protected]@gmail.com> wrote: this is regarding unprofessional attitude displayed by a group name Mahindra, we couldn't have ever expected, falsifying and hiding facts right when i paid my down payment i asked about its cancellation procedure but they didnt answered they did't gave me a copy of my application submmited even at the time confirmation call i told them the fact that i did' recieved the application copy, your representative Mr Shankar at Kanpur gave confidence that after you confirm your membership over the phone we will get your money back, and today your rep. calls my wife Neha, saying if it the cancellation could have been raised before within 10 days we would have happily refunded your money back, in anyways i'm not happy to continue with any kind of membership with this group atol who falsifies and lures its customers by hiding facts and even after raising issues sits comfortably till the customers panics for his money back. On Fri, Dec 27, 2013 at 2:58 PM, [protected]@clubmahindra.com <[protected]@clubmahindra.com> wrote: Dear Neha, Greetings from Club mahindra! Thank you for writing to us. We are concerned that you wish to opt out of your membership. Further to our telephonic conversation with Mr. Ritwik Prasanna, we have marked it to our branch official at Lucknow branch who would get back to you within 2 working days. Please be assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then. Do write back to us for further assistance. Warm Regards, R.Lakshmi Member Relation. For Reservations, please click here. Login to www.clubmahindra.com and make reservations, view your Holiday balance, check resort details, find out about holiday options, pay dues and even waitlist your bookings. New here? Sign up to create your password. User Id is your member ID.

Dear Member Relations I went for a 48 month EMI plan under the advise from your Sales representative (Mr Sachin- Kanidivali thakur Mall Branch) that if the amount is paid off in the first year, no interest will be charged. I have been trying to get the accounts cleared after 11th EMI. However now i am being informed that the interest will be charged on the 12 months also. I would have not gone with the 48 month EMI, i would have kept it at 12 month only. My phone conversation with your call center representative (Mr Vishnu) also covered these same issues. He had taken my query and passed it on to seniors (i am not marked in that mail). Yet there is no revert. It is frustrating to keep calling your call center where there is no resolution since i am not able to get through accounts team. I am trying to reach your Andheri office- and that number doesn't even exist. I have to plan holidays and i have continued to pay the 13th and 14th EMI. I am ready to pay the interest being charged for those EMI >12 months. However it is unacceptable that i be asked to pay 16% for first 12 months also when i was told they are interest free. Please look into this issue at the earliest Regards Pragya Singhal

Dear sir/madam,

I am the member of club mahindra in the name of piyush kanungo my id is 2202044.
I have a booking for goa on 21/2/14 to 24/2/14 im my name but due to some reason i am not able to travell but my guest are travelling for which ui have already send u the guest list from my official email id and i am also ready to pay the guest fees also but still you are not allowing my guest to travell. It is but obvious that i have booked more than 1 room so my guest will be travelling. At times we dont get booking and when we get booking you are not allowing to travell. Co is only interested in making members but they dont want members to go to there resort when we see online booking is full and if we goto any agent they says booking is available.

I have even posted on tweeter they replied give us the contact details i gave contact details also but still no reply thay are not bother at all about the members .

I have told my friends about the bboking now it is the point of my image but mahindra is not at all interested to help there members.

With regards,

Piyush kanunga
[protected]

We went to Cherai resort of club mahindra on 13th February 2014 and upon reaching there we were told that there was no rom available inspire of we having a confirmation voucher provided by club mahindra. The local staff offered us a stay in a local resort close to that place with no amenities and security. It's a shocking experience and this is an open fraud in the names of providing holidays.

the only thing i will say is never go for club mahindra presentations, and dont go for club mahindra membership, they are always denying the resort availability and on the top asking for ASF fees.. if i have paid them the whole money of membership that doesnot mean they should always deny the bookings... i want my money back.. i will advise everybody dont go for membership, if any body wants to know about its pros and cons call me.. Dr Shailesh jayade [protected]

The Club Mahindra representative has informed me on 22nd Jan on my mobile phone that my no has been selected for visiting any of the selected cities . I request her that I am conducting session for training so please call me after 8 PM.She ensure me that she will call or you may collect your gift upto 12 'O' clock tomorrow, but she did not give me address to collect the GIft/Gift Voucher .You are therefore requested to please inform me in detail on my mobile [protected] or [protected] between 0900am to 1400 hrs on working day or any time on Sunday and Holidays. Thanks H K Rao

I was the victam of sales geemiks adopted by club mahindra. And I bought the membership in July, 2013. (Membership ID[protected]. I was busy with my work and could not utilize any of the free holidays even. Not even the promotional holidays and movie tickets which they give for attending their sales presentations. I tried to get my first holidays booked in December, 2013 for 25th January, 2014. And after that I started realising my decision to take this membership was absolutely wrong. One by one most of the promises made by the sales team started proving wrong. Higly dissetisfied with the responses from the sales team, I decided to cancel my membership and ask for refund (till then I had paid some Rs. 83000/-) That's when I was told that you are not entitled to any refund !!! On top of that, I clearly mention on 21st Jan, 2014, to them not to charge any further EMIs from my credit card. But on the very next day. i.e. 22nd Jan, 2014 they have charged an EMI of Rs. 24900/- (Totaling to 107900/-). What is this? On one hand you already have received my request for cancellation of the membership and on the other hand you are charging an EMI regardles of my clear instructions and warning to take a legal action on that?? I request this forum to please help me out get my hard earned money back from this Cheaters. Regreat that day, when I entered Club Mahindra office. I am attaching the mail conversations I had with club mahindra member relations. Regards, Ankur Khakhar +91-[protected] ====================================================================== Dear Amol, This is pathetic, and I have never seen such a cheat company in my life. On 21st January, 2014 (yesterday), I have clearly mentioned that I unauthorise Club Mahindra or any of its employee or representative to collect any payment under what so ever head from my credit card the details of which are unfortunately available with you. Any violation for this will be subject to legal procecution. And guess what?? at 18:25 on 22nd January 2014 (Today) I get a message from my bank that you have charged Rs. 24900/-. Don't you feel this is sheer cheating your customers? I request you to immidiately reverse the payment that you have collected from my card. If I do not witness immidiate action by tomorrow morning before 11:00 am, I will no choice but to go and file an FIR aginst Club Mahindra. One more thing I have already raised a dispute with my bank and I will certainly not make any payment for this transaction to them. If the amount that you have charged from my account is not immidiately reversed, you will be liable to pay any interest or other charges levied by them on this liability. I wanted to genuinly sort out the things by without straching it further but unfortunately disappointed by your company's attitude. Regards, Ankur Khakhar +91-[protected] On Tue, Jan 21, 2014 at 5:36 PM, Ankur Khakhar <ankur.[protected]@gmail.com> wrote: Dear Amol, Thanks for your response. I have few things to highlight here. 1. Tauheed Alam is not the sales executive who sold me the membership, It is Mr. Atul from Kandiwali Branch, Mumbai. (Another example of how seriously club mahindra takes customer complaints !!!) 2. In my entire conversation I have never asked you to confirm my bookings for Kumbalgarh resort which is blocked for me. I think I have made it very clear that I dont want to continue this membership, so there is no question of paying any further EMIs. Please release the block (Common sense !!!) if you have not released till now. At least some of the other member will be able to utilise it. 3. I have clearly mentioned in my last email and mentioning once again here, I unauthorise Club Mahindra or any of its employee or representative to collect any payment under what so ever head from my credit card the details of which are unfortunately available with you. Any violation for this will be subject to legal procecution. 4. Further I understand from you reply that, if I opt to cancel this membership, according to you, the refund amount to which I am entitled is NIL. Even if I did not entail any benifit out of this membership (overridding basic principal of Indian Contract Act- Quid Pro Que !!!). Is my understanding correct? If yes, kindly confirm that and kindly provide details of your designation (Presuming that you are authorised to take this decision) I hope to get as quicker a response as I used to get by your sales/ marketing team before I bought this membership from you. Regards, Ankur Khakhar +91-[protected] On Tue, Jan 21, 2014 at 3:43 PM, [protected]@clubmahindra.com <[protected]@clubmahindra.com> wrote: Dear Mr. Khakhar, Greetings from Club Mahindra! This is further to our telecon today with regards to your request for cancellation of your Club Mahindra Membership. We regret the inconvenience caused to you, due to no response from Sales Executive - Tauheed Alam, We have discussed the same with his manager and assure you that necessary action will be taken. We request you to please call our call center for any query and book holidays online, you can also mail to [protected]@clubmahindra.com and the concern team member will call you back and address your queries. With regards to your reservation at Club Mahindra Fort Kumbhalgarh checkin date 25th Jan 2014 and checkout date 28th Jan 2014 for 4 adults are blocked till 24th Jan 2014 and the same would be confirmed, after clearance of your overdue payment. We request you to please authorize us to debit your credit card by providing the card number and expire date so can take it forward. In case of cancellation of the membership, the below deductions would be applicable. Total principal amount paid till date Rs.83, 000/- Deductions: 60% cancellation charges of membership cost Rs.1, 99, 200/- Cost of Holidays Taken Rs. Nil Cost of RCI enrollment Rs. Nil Cost of Gifts dispatched Rs. Nil ASF Overdues Rs.11, 600/- Total Deductions Rs.2, 10, 800/- Refund Amount Rs. Nil Since there is no refund on the amount paid by you so far, we urge you to withdraw your cancellation request and continue to enjoy holidays with Club Mahindra or you can also transfer you membership to some other person who will be interested in your membership. We once again request you to please rethink on your decision and enjoy holiday with us. However, we are confident that we will be able to resolve your concerns to your satisfaction and re establish your faith in Club Mahindra. Thanking you and assuring you of our best service and attention always. Warm Regards, Amol Kamble | Executive - Member Retention | Mahindra Holidays & Resorts India Ltd |

Dear, I have club mahindra membership for many years. I was sold the membership by sales personnel saying that I pay need to pay AMC if I tak vaction for that year. Also promised me to dispatch the membership kit to my foreign address. To my surprise I did not received the membership kit for almost 9 months. When I complained via E-mail I received a feedback that they do not dispatch it to foreign address. But lots for communication they dispatch it to my foreign address. Due to this delay I could not cancel the membership, as membership refund is possible with in six month, which was already passed due to delay in dispatching all details. When I complained about that I am being cheated by CM sales personnel and I want refund of the subscription. They refused saying that I will only get 50, 000/- out of 2, 50, 000/- because I am requesting refund after 6 months. Since I do not have any other option I have continued the membership. Now How I can get refund because the sales personnel sold me membership by giving wrong information. As club mahindra is refusing to refund and not answering my e-mails as well. Need help and assistance. [protected]@yahoo.com

Respected sir i want to inform you, i have attend a club mahindra membership conference .at kanpur in Ravmoti .they have taken membership fee 26200/.and the are promising us to arrange five star hotel stay anywhere in india. after our membership they have send to me a membership kit under that they has mention first customer will pay 2 0r 3 EMI after that customer is eligible to use these all facilities.i was unable to bear this amount .so i have decided to cancel my membership .i have done request to them kind refund my membership fee .they are giving me clause that they can refund our deposit amount .kindly help me and .make justice .details are given below. Name—Prabhash Chandra Tripathi Address-876/131 EWS Ratanpur colony Panki Kanpur, Uttar Pradesh India -208020 Member ID—2536728 Season—White Apartment ---Studio Down payment – 33200/against –deposit -26200/ Mode of payment –Maestro card . Date—15/12/2013 Time –12:2 TId[protected] Invoice no.000215 Batch no.-000640 Kindly return our amount as soon as possible. Kindly guide to me to return yours membership kit. Please cooperate and send our deposited amount -26200/ Tanks & Regards Prabhash Chandra Tripathi Co- Applicant- Anshu tripathi Mobile no:-[protected]

Hi, I think Club Mahindra trained their Sales team in manner that they should report the office with100 cheques otherwise they will not get their salary.

As I was going through the comment and review, I totally agreed about their rude behavior, un professional behavior even I found them humiliating the client if you call them for presentation and not buy the products.

Few Names I dealt with was Mr. Khan, Mr. Sunil Tiwari. They even comment to a extent of your inability to purchase their product. The Comment I got was " You can not afford our product then why you called me ?"

I am very much sure, the whole management of CM is involved in this.

Just beware and don't called their Sales man for presentation.

I had taken the membership on 5/11/2013, wide my membership ID is allot ed 2529805. As company sales persons are called me frequently up to my membership when my payments are cleared only once call for confirmation.At the time of taking membership they told that after clear my both payments we are sending some kits etc, which is not received till today and they commit to refund amt.Rs.7000/- which also not send, and also they commit to arrange some persons who will arrange and planning for my holidays which I plan for Jan.or Feb.So now I am very frosted with these types of services and behaviors so I am now not interested and kindly refund my all payments.

I am Satish Immanena, who has been a member of ZEST Mahindra holidays since 4 years. Recentely in the month of September a representative by name, Nihar, from Mahindra Holidays & Resorts India Ltd, Leela Holiday World, B-15, leela galleria, Leela Palace, Old Airport Road, Bangalore – 560008. tel no:[protected] contacted me for upgradation of membership. He was supposed to meet me in this regard on 24/9/2013 but never turned up. As I was planning a weekend holiday on 23/11/2013, I called the customer care on 21/11/2013 for reservation. To my surprise, they said that my membership has been cancelled as I have applied for upgradation of the same. When I narrated my experience with Mr. Nihar, they were not in a postion to help me out instead, I was told that I will be getting a call from the concerned department which never happened. after some research, I found out the actual people to be contacted and spoke to Mr. Sandeep from their Koramangala office. I understand that they have an application for the new membership and cancellation request for the previous membership signed by me. It is a clear case of fraud and forgery as I have never signed nor seen a application form for the new membership. Now I am waiting for them to sort out the matter internally and get back to me.

DEAR SIR, AFTER 11 MONTHS OF MY COMPLAIN, MY ONLY TWO PROMISES ARE FULLFILLED BY UR COMPANY I.E.
(1) FOOD VOUCHER OF RS. 5000/ & (2) ONE WEEK HOLIDAY IN INDIA. AFTER ATLEAST 15 TO 20 REMINDERS ON PHONE AT UR HEAD OFFICE AS WELL AS AHMEDABAD OFFICE, I AM NOT ABLE TO GET MY SOLUTION FOR TWO FREE INTERNATIONAL HOLIDAY WEEKS. I WAS SPEAKING EVERY TELE OPERATOR ABOUT MY PROBLEM BUT TO GET REGULAR EMI & ANNUAL CHARGE EVERYONE TALK ABOUT MY SOLUTIONS. NO ONE SOLVED IT. I AM NOW SUPPOSE TO COMPLAINT IN CONSUMER COURT AS WELL AS RTI AGAINST THE COMPANY FOR OTHER PEOPLES' BENEFIT ALSO. EVEN LAST WEEK ALSO UR COMPANY'S TELE OPERATOR CALLED ME & REQUESTED ME FOR PAYMENT.ALSO ASSURED FOR MY SOLUTION . STILL NO RESONSE. GREAT COMPANY'S GREAT PROMISES?????????????

THANKS,

NIMISH SHAH
MEMBERSHIP NO. 2426215
THIS IS TO INFORM YOU THAT MY FIRST COMPLAINT WAS ON 25/12/12 . AFTER THAT ON 29/12/12

Dear Sir, I have purchased the membership of club Mahindra holidays in March 31st 2013 with Membership ID # 2494568 with initial payment of 21900 INR. Thereafter, i paid another 70000 rs but Club Mahindra is still asking for 2.5 lacs of rupees against my initial agreed amount of 3 lacs. Two payments are not reflected in the statement they provided. I have initially opted for 4 years payment plan recommended by their sales person, they are charging a interest of 14% per year on that, when i came to know this, i had given an application of changing to 1 year interest free payment plan with 1st installment as per 1 year plan. they are still asking for the interest amount & saying their local representative has misplaced the payment plan change request so they are not able to change it. I don't understand why would I suffer due to their staff negligence? Pl interfere & resolve the matter. Regards, Anil kumar, [protected]

I want to cancel my membership from club mahindra, my member no is - 2430814, Member name - Bijay Chokhani, , so please cancel and remove all informations from your side and please do not call or mssg me regarding any details about ur company.. Thnxx Bijay Chokhani.

Hi,

My name is Wenster Isaac Dsouza and I am one of those also frustrated with Club Mahindra Holidays in UAE . I have also been cheated like many others in Dubai and International and have decided to take some action against them here in Dubai Court for that I was thinking that if we all do it together then we can bring them to their knees. We have paid huge amounts of money to get these memberships and these people behave as if they have done us a favor. Today (October 17th 2013 ) I had a fight with the Dubai Branch of Club Mahindra. Really shameless people.

I am in the process of collecting as many names as possible of Club Mahindra members who are frustrated so we can jointly file a case to get our money back in Full along with interest and penalty. We can also go to press to Sue them in UAE and Ban them .

I am based in Dubai and work for a Local Bank out here .

My Membership Number is not yet informed to me
Email ID : [protected]@gmail.com
Cell Number: [protected]

I am thinking of organizing a conference call once I have contacts of enough number of members. If there is a large number we can create an online dedicated forum later. So end me following information which can help me create a database.

Name: Wenster Isaac Dsouza
Location: Dubai
Membership Type : White
Membership Number: Not yet Given to me
Valid From: 25/09/2013
Phone Number: [protected]
Total mount paid for the Membership: till now its AED 1600 = INR 26880 .
Brief description of the bad experience you had: Well i was informed by Mr Sandeep the Sales rep from Dubai region that the Fees would only be INR 15500 for 24 months what i need to pay, and after few days i have got a call verification to confirm my payments due to my Indian Cheque from OBC presented and i got to know that i have to also pay them INR 12000 every year for maintenance Charge and i have told them to Stop Processing and send me proper details regards to this issue as i will not take the membership is that's so as i will land up in paying them an amount of INR 6 Lakhs above for this CM Membership . And there was no information given to me regards to a time frame of 10 days is required that we need to inform if we need to cancel our Membership after signing the Documents for the Process, so its now since few days they have been in touch with me and calling me and they inform me that they can only refund me 60 % of the Amount payed as per their Policy . If i need to cancel and also they are asking me for Proof of when did i inform the sales agent that i will Cancel and they need written Evidence or Emails which i haven't done as i used to just be in touch with the Agent Mr Sandeep on Phone . I need all UAE and Gulf People to Back me up in this Protest and meet me so we can take this issue to the Dubai court as soon as possible .

FORWARD THIS MESSAGE TO ALL THE CLUB MAHINDRA MEMBERS YOU MAY KNOW.

Thanks & Best Regards,

Wenster Isaac Dsouza
[protected]

One of your agent called on my wife’s number this Saturday i.e.[protected] and asked her to come to nearest Mahindra holidays office to collect movie ticket as well as free 3D/2N holiday voucher.
When we reached the office they told us about the 45 min presentation which was not disclosed over the call.
We agreed for the presentation and even paid the 10% initial down payment towards the membership. But I don’t want to continue with it and want to cancel the membership.
I just wanted to know What is the company policy against cancellation of the membership as it has been only 2 days that I took the membership.
And what procedure I have to follow to get my money back.
I have not submitted any identity proof so they have still not generated any member id against my name.
I asked the agent she is saying amount will not be refunded. But if I have not submitted any identity proof then how can they say no to refund my money back.
Your reply will be very helpful.

I have enrolled for Club Mahindra membership in Jan/09 and given booking amount of Rs 50000/- Member ID:- 1432919 Due to some reasons I have send email to stop EMI on Feb 5 2009 and cancel Club mahindra membership on Jul 1 2009. But they have not returned a single rupee from my booking amount. This should not be done as its not a small amount for a middle class family.

I was called in for an presentation in Mumbai- Infinity Mall Centre. I reached there on time, and after a wait period of 30 minutes, I and was taken in for an presentation. And without starting the presentation, the first question asked was "WHY HAVE YOU COME HERE". The representative Mr ROOPESH was totally rude, irresponsible. We were made to believe as if we had come there only to collect free voucher and we are something beggar or so... I was totally shocked and left with no words the kind of attitude the representative had, and very sorry to say I left the place and had a fight with the repsentative, and I didnt take the free voucher. The presentation so called is only to make fool of people and CLUB MAHINDRA doesn;t have any respect to wards its client or customer. I strongly protest and will continue to do so in future also. Thanking You Ragvendra Rao [protected]