| Address: New Delhi, Delhi |
To Whom It May Concern:-
Respected Sir/ Mam,
Today, i.e on 11/08/2012,I received a call form Club Mahindra (Moti Nagar, New Delhi ).( Tel :-[protected]) Some guy named Ashutosh told me about winning 2N/3D vacation with Club Mahindra along with 2 movie Tickets @ PVR Cinemas and asked me to collect the tickets + voucher from Club Mahindra’s Office in West Gate Mall,Rajouri Garden,New Delhi @ 6 PM.
To which I agreed and was all set to go and collect the voucher, and then while I was on my way to go to this place to collect the same I received the call again ( Tel :-[protected]) some female this time, telling me that the age limit to be able to collect the voucher is 29 Yrs and stopped me from coming to the office.
I was totally astonished @ this as I had given them my D.O.B before that guy Ashutosh had fixed the appointment @ 6 PM.
I got frustrated and asked her why did not Mr. Ashutosh inform me the same before asking me to come to the office and when I am on my way to Club Mahindra’s Office ( Rajouri Garden ) taking out time from my schedule and spending the money on Gas you are informing me this.
Anyhow, I just asked for her name, so that I could complain the same on higher level and How nice of her,she just hung up the phone.
I called back to the same number and this time Mr. Abhishek answered, He was courteous enough to tell me the name of the lady who hung up, Ms. Kavita Sharma,where as when I demanded to talk to her or Mr.Ashutosh(who had called me initially),so that I Could ask them why did not they inform for the age criteria beforehand he simply said, they are not interested in talking to me and hung up.
I mean, I was already frustrated to whatever was going on these people inviting me to collect the voucher and cancelling the appointment at the last minute( that to when I am on my way to their office) telling me about the age criteria..
I mean why did they even fix the appointment at first.
After all this, I tried calling again and demanded to talk to the Supervisor over there, to which Mr. Abhishek answered again asked me to hold on again and disconnected the call on my face again.
Next time Ms.Kritika answered and hung up Again.
I tried calling both the numbers a numerous times and these people over there would answer the call and hang up without even talking or I must say without even uttering a word.
At last, After numerous attempts a lady answered when asked for her name , she resisted and asked me to go ahead and do whatever I Can ( She literally said:-:If you have guts do whatever you want ) and hung up again.
This hanging up of phone was irritating and frustrating already, thanks to all these people for making it more special ,called again just wanted to speak to supervisor to let him know about the same, This time some Mr, Ram answered ,and he was perhaps speaking the same way as the lady earlier.
(You can Do whatever You want ).
This is the way Club Mahindra works. This is perhaps most unethical and unprofessional way any company would deal with anyone.
People working at their call centers are totally stupid and who do not even know what they are doing.
I mean instead of apologizing for their deeds what they do is disconnect the calls and challenge other people.
Common I am not interested in your free voucher no more but at least talk in a professional way and apologize for what you did ,fixed appointment cancel at last minute.
Guess that would really hurt. Right?
But seriously this is not done ,very rude ,unprofessional people you guys got working for you.
Hope someone would see this here and see what can be done about it.
Also Other people would get aware of Club Mahindra’s Doings.
P.S:- Both the number mentioned above are of the same office i.e Club Mahindra, Telecaller Department located in Moti Nagar,New DeLhi )
Nandrajog .P
Email:[protected]@gmail.com
Aug 13, 2020
Complaint marked as Resolved 
Rgds
Well Wisher