Club Mahindra Holidays Complaints & Reviews

Club m sales executive sold me a membership based on false promises. I requested a refund as soon as i realised that the offer given to me was a fraud. After a month of calling and following up, they approved the cancellation and refund on 03/08/2018. I was supposed to get the refund within 90 days and till date i am waiting for the refund. Whenever i call the customer support number, they keep telling me that they are checking and will call me back on so and so date.
They are stealing people's money and i am losing out the interest, time, and my mind following up with these guys!! Please help me get my money back.
Member id: 2824842

Based on given presentation and offered we had agreed to take membership of club mahindra and deposited 10% amount.
When we asked to avail facility against provided offered they are not able to provide facility and asking more money.
Due to this initial bad experience we had frustrated and asked to withdrawn my membership and refund of paid amount.
After many chase up we received response from member relations but not agree for any refund paid amount.
We are not expecting a response of this kind from a reputed company, since it adversely alters the image and reputation of your organization.
In business it is highly unethical to dishonor a commitment which has been rightfully paid for, since the customer feel cheated and will probably contribute to very negative image of your company / group

We required full paid amount.

Membership id : 2833600

I signed the club mahindra membership application no. Apr/2018/25yrs/214875 on dtd.17.06.2018 at bhawaniatna, odisha, by paying rs.28930/- towards down payment.

After carefully studying their literature i found that this membership was not suitable for me. So i decided to withdraw from the membership.

There is provision under clause 8.1 of the membership rules to withdraw from membership within 10 calander days, which will result in full refund.

I send a letter by registered on 19.06.18 and email on 20.06.18 requesting club mahindra to refund my down payment in full as per the membership rules.

I was informed by club mahindra by email dated 28.06.18 which is as following :

“with reference to your email we would like to inform you that we are in receipt of your cancellation request and are concerned that you wish to opt out from membership. We would like to inform you that we have processed the cancellation of membership. We will refund the entire amount paid by you towards cost of membership within 90 days as per membership rule”

On 21.09.18 in reply to my reminder, i got reply from club mahindra that, “... We would like to inform you that, since your membership was cancelled on 28th june 2018 as per the cancellation norms, you are supposed to wait for 90 working days. 62 working days are completed hence we request you to wait for 28 working days for the refund. (Saturday, sunday and public holidays are not included in this tenure.)”

Section 8.5 of membership rules book, it is mentioned “within 90 days from the date of receipt of the request for cancellation” no where the word “working days” is mentioned.

In response to my mail dated12.11.18, cm has replied: “this is with reference to request on cancellation of membership we would like to inform you that the cancellation request is under process and the refund shall be processed before 10/12/2018.
Warm regards, sandipan banik - member experience management”

As again i didn’t get my money refunded from cm, i sent a mail which was replied on dtd13.12.2018 “further to our telephonic conversation, we regret for the inconvenience caused, this is to inform you that we are working on your request of cancellation and within 30 working days refund will be processed against your membership.”

I seek your help to resolve this issue and get refund.

During march, 2013, i had received a call from club mahindra mumbai informing that i am eligible for a gift if i visit their office with my wife. Accordingly i have visited their office ans they have started showing their membership packages and its benefits. Whenever, we were reluctant another fellow come and start with the benefits. They have explained about various seasons like red, white etc and also informed that member from white can book red season also provided the number of days will be proportionately reduced. Further, we have requested for more time to decide but they have insisted that the decision have to be taken there itself, otherwise, i will not be able to take membership in future also.
Finally we took the while studio membership and paid the initial amount through credit card. Subseqently after 6 months when i was eligible to book the holidays, it was noticed that i cannot book holidays in red season not before 15 days in advance and practically not able to make any booking.

So far i have paid rs. 2, 21, 154 and later i stopped the emi due to non addressing of the above issue by club mahindra. I have requested them to either change the category to red season and i am ready to reduce the period of member ship from 24 year to 20 years or requested for refund of the amount paid, but they have refuced for both.

Further, i have not received any free gifts or not availed any free offers.

You are requested to kindly advise and help me getting the amount paid by me.

*be careful, *
My experience with cm

Note:- after the payment is done they are least bothered about you and if you want book a holiday this is the most difficult part, you will be exhausted, also the agent or rm assigned to you after the payment will be pretending as world's busiest person and you will not get a proper response. Overall i am felling cheated by club mahindra, worst experience and will take many more steps on social media to share my experience to as to benefit people.
The agent promised me many things before the payment and when i did the payment and proceeded with booking, i am in a great pain as everything he promised is turning out as fake and i am not able to book holiday even after paying. Simply felt that they looted my hard earned money

Hi,

Application no: jul/2018/25yrs/230045
Transaction no: 20192268

Yesterday, we met mr. Aniket at marriott, sb road, pune. He describe many things for club mahindra membership and suggested us to pay right now for membership an later on this membership offer will not be available. We paid down payment of 31530 rupees to get this membership.
But once we are back to home and read on club mahindra website. There were many thing that we haven't told by them and got negative feedback over internet & our friends.

Many things are not in favor o[censored]s to proceed further for this membership. So requesting you to cancel to process my application and refund my amount of rupees 31530/-

You can cancel my transaction (Transaction id given above) to not settle this amount.

Please accept this email as my cancellation request.

My membership id is 2796175.
I joined club mahindra in january 2018, and pre paid all emi before time. At the time of joining sales team offered me one week rci holiday package, and told me that i can use this package at domestic destination as well international destinations also, but now they are refusing me to use this package at domestic destinations. So now a days i am very disappointed with their fake commitment. Please allow me to use this rci holiday at domestic destination. Otherwise it will lapsed on 31 december 2018.
Need help.
Narendra parth
[protected]@yahoo.co.in

1. I purchased xuv 500 w-11 automatic vehicle on 06 jun 2018 from renowned dealer "koncept automobiles pvt ltd", south extn, delhi through relationship manager mr nitin. During the initial data feeding in mahindra database my phone no was wrongly feeded. It was immediately informed to dealing manager on the spot and we were assured that it will rectify after 24 hrs.
2. However after lapse of 6 months of purchase of top end vehicle of such a reputed company and repeated reminders to dealer this small updation has not taken place till date.

3. Because of this lackadisical approach i am facing following problems:

(A) even after completion of 6 months, i am not able to book a complimentary vacation being offered by your reputed company for esteemed owner of top most model.

(B) approach of passing the responsibilities between dealer and mahindra purple club, leading to inconvenience to me of calling up different agencies to sort out the error created by dealer.

(C) number of days left for me to avail this offer is only between 27 jan 19 to 28 feb 19, as per the terms and conditions given on leaflet. So i am left with no choices to choose my vacation period as all the time has wasted due to error of dealer.

4. It is requested that matter may be looked into. And firstly this miniscule task of phone number updation be rectified immediately to avoid future inconveniences to me. Secondly, the period to avail the complimentary purple club stay be increase till 31 aug 2019.

5. Hoping for prompt reply from your esteemed company.

Regards
Wing commander abhinav gupta
[protected]

This is in reference to cancellation of my membership (membership number 2838679) with club mahindra.
I had taken a membership on 29th Sep, but due to various negative feedbacks received from friends & relatives, I decided to cancel my membership on 30th Sep. Same was informed to Abin on 30th Sep. I was told that I will get the complete refund of my money back within 30 days (in case I cancel within 10 days) and was also mentioned in the form which I signed. I also had dropped a mail to club mahindra on 4th Oct for the same cancellation and asking for refund.

But it has been more than 80 days from that and my money is not yet refunded. This I would call as extremely unprofessional behavior on the part of Club Mahindra, as club mahindra is not able to abide by its promises even in the very first month for its member.

Post that I have made 5 visits to club-mahindra bangalore office, and dropped at least 10 mails to customer care of club mahindra. I even dropped a mail to Kavinder Singh (CEO club mahindra) but there is no progress of my refund of money. Amount credited from me was 41830, and I am expecting the refund of my money as soon as possible. Eveyday I am losing on interest on the money + the stress and mental harassament caused by club mahindra is significant.

Can you please process the refund at the earliest along with the interest component.

Regards
Saurabh

This is in regarding the membership sold by the club mahindra sales person mr. Subhash shirke calling at st. Regius hotel on invitation and trying to show the full cooperation for all service and now they are not at all responding the call for any information neither to the messages.

Mr. Subhash shirke and his team clearly explained to our family of four that you have to pay total 6 emi and enjoy the gift holidays of 5 night 6 days + complimentary of 2 night 3 days if you are satisfied with our services and resorts you continue with the membership to enjoy the holidays of 6 night 7 days.
We accepted the offer and the mahindra team withdrawn 3 emi on the spot i. E. Date 09/07/2018 rs.20000+rs.4000 + rs.12830 = total
09/07/2018 rs.32907.+ 3 emi in advance
09/08/2018 rs.10, 669 4rd emi
11/09/2018 rs 10, 669 5th emi
15/11/2018 rs 10, 669 6th emi

Now we want to book the holidays after the board exams of our children the sales team people call us and tell us to continue with your emi or you can't book the holidays.
And the sales team members mr. Subhas shirke and his team are not attending the call, not receiving the call, and not replying too.
We are very very disappointed witb there services and club mahindra holidays.
We further don't want to go we with this membership and we all request to refund our money paid for club mahibdra.
Hope you do the needful at your earliest
From
Amey sanjay nevge.
Membership number.2828149

Dear all,

I am member of club mahindra for the last 7 to 8 months, i paid almost more than 86k.
While taking the membership sales representative told me that there is a special offer of additional 10 nights (5 vouchers) every year for another 25 years. Even he has sent a email from his official id as well, now i am getting a update that they wont fulfill that. I sent earlier email to customer relationship highlighting the issues in the month may but till now no resolution so far. Later on i got a call from the same sales executive highlighting these.
I need my refunds if club mahindra executives are telling lies and false promises then no need to continue with the service.

Below are the details:

Highlighted issue : mhril=[protected]Raised this concern on 1st may, taken followup till jun 15th), not resolved till now as per website there is a sla of 2 days.

From the last one month i have chasing with the sales executive and their manager to visit my place to sort out the issues but they don't have a time for the existing members.

Membership id: 2808493

Let me know if you needs emails, voice recording and other facts which i have.

Hello,

Dear sir/madam,
I have join club mahindra membership on october 2018.

I have already made 10% of payment and 2 emais are veen deducted, till now have not received any kit any offer they promised or any thing which states i am there member.

Highly flase promised made, there customer service are not ready to answer any answers, i have mailed them for more than 10 times and no reply other tham automatic reply. The guy who sold me the membership gives exceuses every day and not canceling my membership

I want my money back and i am not ready for this membership

Respected sir/ madam
It is brought to your knowledge that i have proud membership of your club since 11/2007 till 10/2032. My membership number is 260800. But, it is very hard and painful to say that your local agents have not paid due attention to my membership that's why due to their behaviour
I had not deposited the balance asf amount and did not use the holidays. Please look in to my complaints as under:
1-at the time of joining the membership the club had offered four airline tickets, food vouchers of rs5000 and 7 day complimentary national holidays. Though at the time of signing the membership your authorised agent also promised the 7 days international's holidays.
2-the local agent mr shudanshu had take back the four airline tickets and food vouchers for revalidation. But, it has yet not been given back to me.
3-i had not used any holidays but it is shown in your account that holidays had been used in naukichital resort.
If you are interested in settling the issue please send some responsible person to the address given below or either it lead me to taking a legal action towards your club which will not a good sign of the reputation maintaned by the club.
Address
House 40-a, lane 7, mansrovar, meerut
Phone no.[protected]
By aig bijnor

Based on given presentation and offered we had agreed to take membership of club mahindra and deposited amount of rs.36830
When we asked to avail facility against provided offered they are not able to provide facility and asking more and more money.
Due to this initial bad experience we had frustrated and asked to withdrawn my membership and refund of paid amount.
After many chase up we received response from member relations team they have agreed to cancel membership but not agree for any refund paid amount.

Membership id : 2833600

Dear sir/madam,
I have join club mahindra membership on june 2018 at korba.

Agent described details of 25 year plan, due to higher amount and emi i denied it then agent explain me for 10 year plan, this plan package price was rs 1, 84, 500 so i choose this plan and i have paid rs 27830 downpayment its emi amount was rs 5475 for 36 month.in this plan offered 3n/4d tour every year for 10 years.

After my downpayment through credit card he told me about amc charges of 15360 rupees p. A. Which amount did not explained in 10 year plan and he told that you don't need to pay this amount for 2 years if i paid more 9000 rupees and 3 emi of 10669 rupees so i get 8n/9d and 2x2n/3d from agent side for two year validity and he told after 3 emi no more emi will be deducted for 2 years till completing my tour and when i satisfied with this club mahindra tour i will continue or discontinue this plan.
So therefore i decided to choose this plan package.

But after 3 emi deduction (Aug, sep, oct) my 4th emi has deducted on nov month, which was not explained by agent, so against this issue i called to agent but he didn't pick phone.

After my many call when he pick phone then he fully denied his all explaination, i felt something fraudulent happening with me and he finally told me talk to cm customer care for refund, but cm cc also not supporting,

Because they all are fraud, agent did fraud with me and they sale package by missguided.
Now i m going for legal action against club mahindra fraudulent.

I have attached here explaination paper when i was joined.

My membership id-2822567

Member and co applicant are both currently at toronto canada but want to transfer unusable membership to stop wasting costly weeks as well hefty annual rising fees. Despite continuous desperate umpteen requests to permit member filing soft copy transferring format on line to designated desks for last few months there is no support or understanding by concerned desks. The legitimate recipients are standby to visit mhrl pune and duly complete...

In september, i had purchased a hdfc forexplus card and reloaded it with more than 1000 usd. As per the offer terms, club mahindra was supposed to provide a 2n/3d voucher for the same. After reloading, i did receive a link from hdfc on email though, stating that i am eligible for the voucher and need to fill details so that club mahindra can reach out to me and provide the voucher. Sadly, even after filling it more than once, haven't received any call from club mahindra. It has been 2 months. Called the club mahindra customer care but they simply told that hdfc will provide the voucher, which is strange as it is club mahindra who is supposed to do that. Also checked with hdfc, and they say it is club mahindra who will provide the voucher. It has been a pathetic experience to say the least.

I have taken a Membership on 7th Jul 2018 vide the ref APR/2018/25yrs/212149 and paid initial amount of Rs. 28930/- and due to other commitment and decided to cancel it immediately informed them through the letter on 9th jul 2018, they were confirmed that within 90 days as per agreement you will the receive it, till today I been trying at Bangalore office no one is ready to answer the call of my number, I have been following up s for my refund amount with Sonia/ at Bangalore office millers road, she never responding to my call, at least they should have courtesy to call or inform us the status of the payment

I have not taken any benefit from them so far, I just paid initial amount by mistake due to your marketing strategy without the survey of your company and I came to know how your real support to the customer been handle by your company team. For refund for my money I have to beg and request you for several time with stress.

Pls if any one can help me how to get this payment from the company.

Even after reloading 1000 usd with hdfc regalia card we are suppose to get club mahindra vouchers but its been 3 months and we are not getting any voucher and team is keep avoiding the same.

Incident raised 3 months back : mhril=[protected]

Thank god i haven't joined this club and i will make sure that i will publish this message to every social media and company where i and my friends work.

Hi this is complete fraud company, making fools, looted money from me, i have paid 80000rs from my credit card it was my hard earned money, now whatever is promised during that worse session was fake, even those worst sales person are not ready to pick my call or even discuss the issue.
They always offer the property which is even lower than 2000/2500 so n this way their amc charge is very much more than that, so what is the use of buying this worst package, they promised for 5 star property but now they are saying that you can avail only which is available in app also they have imposed a lot of star marks which was not at all point of discussion during marketing session, also no of people they are counting in wrong way as they discussed no any counting will be done for baby less than 6 year of age but now things are different,
M# [protected] is my phone number, i want my money back otherwise i will fight for my hard earned money at any level, in any court.