Club Jiva Complaints & Reviews

Dear Sir/Madam
We Mr. Sudhir Chaudhary and Sarita Chaudhary went Nainital for holiday, there some of your club representative gave very attractive offers and sold us membership of club jeva for 5 years on 11th June 2016, we innocently believe on their false commitment and pay them Rs. 20, 000, Mr. farhan offered us complimentary two days two night free stay any where in India, we stayed for one night in Haldwani Hotel AMORE, He promised to pay all Hotel's Bill but now he is refusing everything, since last one week he and his boss Mr. Nirav is making fool o[censored]s, they asked us bank a/c to transfer money but nothing they transferred, We are very much dissatisfied with club jiva services, requesting you to refund our money of Rs.20, 000, we don't
want anything else in place of money.

Respected sir/madad,

My name is satish k mehta i have taken club jiva membership in the month of december 2015

When i went to mount abu on 25th dec 2015 one of club jiva official had ask to take one gift voucher and also ask us to show our dob proof and visa or master bank card for calming the gift, post showing both the require things they ask us u can scratch the gift card but not on that place (On the road) but they ask us you need to attend small seminar that will run near by 40 to 45 minutes. So we said ok and we went to the place (Hotel) and one of your official (Edward) has came to us and explain about the holiday details it took almost 2 to 3 hrs.

Post completion of above activity jiva official has asked that this membership ideally we are offering for 3 lakh for 25 years but due to some offer we are giving this for 1.6 lakh for 25 years. It sounds good i said ok but i said dont have that much amount to pay to you then he said i[censored] have credit card you can swipe that and convert amount in to emi and said what ever will be interest we will adjust the same in our membership and said there will be rs 20000/- interest you need to pay more and they have offered me this membership for rs 1, 40, 000/- i immediate paid rs 50, 000/- to jiva to mr niband pawar (Nibandh pawar no [protected]) he has signed all the documents on behalf of jiva and thay have given me the membership documents, for rest amount (Rs 90, 000) they told me that they will ask some one to visit my residence which is in borivali east devipada mumbai:- and said our office at jogeshwari.

When i came back to mumbai i have checked that for rs 140000/- loan i have to pay rs 56000/- interest which is not affordable for me so i had spoken with mr niband pawar, he has assure that will have call for you and will ensure there will not be any additional charges you have to bare. Every alternate day i am giving him a reminder on the same stating that still nobody has called me for membership and answer from him is always same that he has already informed at head office that is in jogeshwari but nobody is calling me again, this continually happens for many days.

After few days mr nibandh pawar has met me and said he will revised my plan to 5 years on same amount which i had already paid to him that is for 5 years. I said ok and in few days on mail i have received the mail on revised plan as i had plan to go for vacation to use my membership i found i have still not received my membership card and user id and password for registration, i following with then since last dec 2015 but till date due to wrong commitment i have received nothing.

Request your help to get back my 50000/- humble request

My club jiva membership id member id no cj/ma/0237.

Dear Sir/ Madam

On 4th June, 2016, me and my wife were at condolim, goa. One Mr. Manoj approached us and offered free holiday saying that there is some promotional scheme going on at Goa and requested to attend a presentation next day at a hotel close of Hotel Alor Grande where I was staying. On 5th June, we were made to sit in a hall where loud music was being played.

The sales persons Ms. Sonali Singh and Mr. Aditya ([protected]) explained me about the membership and made so many attractive promises which seemed unbelievable. However, I kept on listening to them and during this period I was served chilled water and tea. After consuming water I started feeling drowsy. I suspect they must have added something added in my drinks. During conversation, besides offering cheapest hotel prices across the world in 4 and 5 star categories they even promised that they could arrange for the local conveyance (two wheeler & four wheeler) in Goa for me at a very cheaper price. Finally, they committed me Red Membership for 10 years for Rs.56, 000/-. Though I was hesitant in accepting their offer and asked them about the refund of amount in case I want to discontinue later for whatsoever reason. They assured that if I am not satisfied and cancel the decision of membership they will refund whole amount after deducting an amount of Rs.800/- to Rs.1000/- nominal administrative charges. I asked them to mention this clause in the agreement and they prepared the same accordingly and insisted me to sign on the agreement. Then they swiped my Citibank credit card for Rs.56, 000/- and I went back to my hotel along with one agreement copy, payment receipt and brochure of Club Jiva. When I asked about my membership card, they told me that it will be couriered at my home address within 10-15 days.

As I was feeling sleepy, I went to my hotel room and slept for 2 hours. In the evening, I thought of trying their services for local conveyance at a cheaper rate, as promised by them and called on the given mobile Number [protected] and requested them to arrange for a car and a two wheeler at a cheaper rate. Ms. Sonali Singh took the call and told me that the driver will call you and bring the vehicles at your hotel. I waited for 2-3 hours but nobody turned up. However, again I called her in the evening around 7 pm, then she told me that the driver was unable to reach on your mobile. I was bit surprised as I mobile was easily reachable and well within the network and I was attending all other calls from everywhere. I told her to send the vehicles next day morning but nobody came. Now, it started creating doubt in my mind about the genuineness of their promised services.

Then I thought of going through my agreement and I was shocked to note the following facts :-

Firstly, I was committed for RED Membership but it was mentioned BLUE Membership in the agreement.

Secondly, it was mentioned at point 12 of the agreement that the agreement is neither cancellable nor refundable whereas I was told that if I am not satisfied and cancel the decision of membership they will refund whole amount after deducting an amount of Rs.800/- to Rs.1000/- nominal administrative charges. It seems they have duped me into this fraudulent transaction and played a trick with me by changing the pages of agreement. When they showed me one agreement before signing, it was mentioned that if not satisfied, whole amount will be refunded after deduction of nominal charges. They must have changed the pages while taking my signature.

Then I started searching about this company online and then I realized that I have fallen prey to this fraud company like many others who have already posted their online complaints on Indian consumer complaints forum against club jiva. I was very much upset and then I immediately called on the given mobile number and informed them about this fact. First, Ms. Sonali received the call and then handed over it to Mr. Aditya. They both appeared scared but Mr. Aditya told me not to worry, just send an email to [protected]@clubjiva.in and your amount will be refunded within 10 days after deduction of around Rs.1000/-. I had sent an email but to my surprise I received the following reply :

Dear Member,
Greetings from Club Jiva!!!
Thank you for writing to us

We would like to inform you that your refund request is forwarded to concerned Team.
Confirmation TAT is 15 working days.
So we'll get back to you once we will get confirmation whether your refund is approved or not.

For any Further queries feel free to contact us.
Warm Regards,
Member Relation Team
Then I immediately sent the following reply :-
Dear Sir / Madam,

Thanks for your prompt response.

Please note that as I have already spoken to your Goa Executives viz. Ms. Sonali Singh and Mr. Aditya regarding my refund and they have assured me that after deduction of nominal administrative charges, the whole amount will be refunded within -21- days. Hence, there is no question of getting confirmation or approval regarding my refund.

Kindly advise me the tentative date by which my money will be refunded so as to avoid any kind o[censored]npleasantness on either side.

Hope the matter is clear to you now.

Awaiting your early reply.

Best regards

Vishvajeet Chatterjee

But I did not receive any reply to my above email. Then I tried to call on the given mobile number but nobody is receiving my call. Frustrated, I called up the customer care where Madam Nisha told me that the amount is not refundable. I was deeply shocked and upset to hear her reply.
One more thing I have discovered that this company is not five years old as they claim.
Now it is proved that Club Jiva is totally fraud company and it lures and bring the people to their rented office where their Sales/Marketing team can fool them with all fake commitments and trap them in an unfair and illegal manner, and duping/cheating them of their hard earned money (and never fulfill any promises/commitments made earlier and illegally use their money as an investment amount in Club Jiva business sought by misrepresentation and unfair means.
I have checked their feedback and credibility on internet and was shocked to know that Club Jiva has a very bad name and very bad reputation in the clubs and recreation market and so many customer complaints available openly on the internet.
The modus operandi of Club Jiva is to lure and bring people to their rented office, make people members, forcefully and wasting time that’s too in a vacation. We need the refund our entire amount and at the same time, a very strict and timely action should be taken against them in order to save the other innocent tourists.
Vishvajeet Chatterjee
Mobile Number +91 [protected]

On 17th may 2016, myself and my spouse were at condolim, goa. We were accosted by one mr. Lokhande and were offered free holiday worth rs.21000/- for attending a presentation next day at a hotel in baga, goa. This lokhande also instructed me not to tell them in the presentation that i am retired and came to goa under sponsorship. On 18th may we were made to sit in a hall where loud music was being played and we were mesmerised by the music. My head was reeling with pressure. Their salesman was talking about some foreign countries holiday and we were made to sign some documents before releasing us. After i came to my senses, i realised that i have been cheated into making a payment of rs.91000/-
On 20th may i wrote to club jiva asking them to cancel my membership and refund my money. I received an automatic response from them stating that they will look into the same and revert within 10 days.
Today i m having a debit of 99000/- in my sc credit card and am unable to pay the instalments.

Request you to help in getting the refund against the same.

Hey they told me that its special offer for me. They are celebrating company opening day.
and they convene for that offer only for today.
but after research on on-line reviews they are fraud.
I want to refund my money asap. they convince me credit card for payment
they have different slabs bases on payment and years.

I want to refund my money.

Thanks
Kaushik Kumar.

Sir,

We met your promoters named as ajay and sheetal, who verbally convinced us for taking membership of club jiva and also assured that several attractive services will be provided by the five star reputed hotels and we have tie-up with several five star hotels like manu maharani, alka hotel in nainitaal and piccadilly lucknow, rannison, lucknow and several others. They also assured us that if in case we find any thing unsatisfactory the money which has been held of an amount of rs. 20, 750/- by club jiva will be refunded within seven office days. Getting convinced with such attractive scheme i signed the agreement and at that time of the signing of the agreement the network was not available thus we were not able to cross checked the said statements and the time which they gave us was too short to go for any such inquiry regarding the services as they said that period of just an hour was the only time we could avail those services within the discount offer so we were badly confused about the decision and getting falsely convinced i signed the agreement. As we came back home and searched it on net as well we made proper inquiry in the above mentioned points we were told by the promoters every thing was found to be fake and totally false as the manager of the above noted hotels bluntly denied of any such tie-ups and they are totally unaware of the name of club jiva. It was big shock for me and my family and the amount which has been held up by your company club jiva should be immediately returned back in the same account from where it has been held up.
The txn id no. Is[protected] dated 04.06.2016

Kindly refund the said amount without any further delay.

Ajay sharma, advocate, high court
R/o - d-4/4, balda road colony,
New hyderabad lucknow 226007 (U. P.)
Mob:[protected]

We had got a club jiva membership in goa by getting trapped into the sweet talks of their agents where they told us that they have hotels
like hyatt .. when we found out that all was false we immediately applied for cancellation the next day . We phoned them returned documents everything and they promised they would return the money by sending an official email but it has been 23 days now and no response from their end . They are a fraud please be careful

I was in Goa on 10th May 2016, where your representative explained the deal and offered me to join Club Jiva for 25yrs with initial payment of Rs.40, 000/ which I agreed. They offered me blue membership (CJ/LCG/B/B283). After returning when I went through the details I found that blue member is only meant for "Off season travelers" and in season preference will be given only to the other two members(Red and White) - "this condition was not conveyed to us at the time of explaining in La Calypso"- fortunately I have the complete recording of our session there with your representative, which I can use in case you need any proof. I had written several emails but I am not getting any response.
I want to discontinue the proposal and want the refund.

Club Jiva is fraud please don't get cheated we have deposited rs16000 there for 25years plan but at that time we didn't knew that club jiva is fraud but later when we come to knew that club jiva is fraud we hurried to there office and cancelled our plan but till now we have not got our refund or any conformation call from club jiva. This proves that they are fraud. So, please guys don't get cheated they are fraud.

Sad.. Really sad.. Misleading people of the stupid free vouchers which ultimately charges you 1500 bucks for some stupid utility charge and taxes and say they are free vouchers.. Lol.. Moreover, the free vouchers clearly say full availability april - october.. However when we call to book in the first week of june, they say no availability.. So basically they cheated with the stupid voucher saying you can stay for free.. It was never a free one.. Anyways, good we saved ourselves from the horror we could have faced on our holidays.. Never ever recommending to any ome related..

I was lured to take jiva club membership by false representation by representatives of Holiday Kart Pvt ltd, Mumbai on 9 may 2016. They gave me a membership number as cj/pr/r/1122 date 9 may 2016. After payment of Rs. 10, 000/-, i searched for this company on the internet and i got to see so many bad reviews and i decided not to pay the remaining balance amount of membership fees. The grand picture presented by the Company’s representatives and the reviews by members on the internet were completely different. The initial amount of Rs. 10, 000/- that was paid by me was treated as deposit and was fraudulently debited by the company's representatives at Mahableshwar. The initial payment as told to me by company's representatives was supposed to be done through equal monthly installments but the representatives swiped my credit card for the entire amount of Rs. 10, 000/- and treated it as initial deposit. I wrote several emails to cancel my membership and refund me the amount of Rs. 10, 000/- paid by me. I followed up jiva club Mumbai office tel number but i am not getting any positive reply. After several follow ups calls to their Mumbai office, the representative Simmy today told me that that she will check with accounts for internal approval and get back to me within 2 working days. I called up today and was told that Simmy is busy and you will not get the refund. I wrote several reminders to the Directors of Holiday Kart Pvt ltd, Mumbai - Sandeep Jaysukh Mehta and Lavlesh Ram Lala but it seems that they are not bothered and have not yet refunded my amount Please help me to get back my money.

Hi,

Please help for me!

The is my big mistake in my life by register membership with club jiva.

The club jiva guys is very fraud guys. When i registered i have raise cancel request within 24hr for cancellation membership and refund my amount.

I have raised request [protected]@clubjiva.In and [protected]@clubjiva.In 3-4times. But there no response from there side. I have called to club jiva they told me our person call you and sort the issue.

Also there support guys told the membership is not refundable that time i am very tens from club jiva. If you have purchase or register any membership there is refund option is available mean the costumer not happy with this guys or organization. They cancel the all services and refund his amount back.

Please help some for me.

Thanks,

Nitin patil

I was in Nainital when club Jiva executive Mr. Vishal explained me the membership plans and offered so many services that they will provide. I took 5 years membership plan and paid Rs 60000, they said that I will get all the documents within 1 month and if you want refund you can get membership cancelled and refund of your amount within 30 days. I took this plan on 20th April 2016. Once I went back to home, and tried calling the executive Vishal, both the cell numbers ( [protected] and [protected]) he gave were switched off. Then I wrote a mail to member support mail id ([protected]@clubjiva.in) on 28th April 2016 asking for cancellation and refund of my money. I Submitted the cancellation request within 8 days of making the payment. Now these frauds say that they will not refund the money. There is medical and financial emergency my family and I am not able to make payment to credit card.
Please help me getting back my money.

Rishi Kumar Sharma ([protected])

I was lured to take jiva club membership by false representation by representatives of holiday kart pvt ltd, mumbai on 9 may 2016. They gave me a membership number as cj/pr/r/1122 date 9 may 2016. After payment of rs. 10, 000/-, i searched for this company on the internet and i got to see so many bad reviews that i decided not to pay the remaining balance of membership amount. The grand picture presented by your representatives and the reviews by members on the internet were completely different. The initial amount of rs. 10, 000/- that was paid was treated as deposit and was fraudulently debited by the company's representatives at mahableshwar. The initial payment as told to me by company's representatives was supposed to be done through equal monthly installments but the representatives swiped my credit card for the entire amount of rs. 10, 000/- and treated it as initial deposit. I wrote several emails to cancel my membership and refund me the amount of rs. 10, 000/- paid by me. I followed up jiva club mumbai mumbai office tel number but i am not getting any positive reply. After several follow ups calls to their mumbai office, the representative today told me that that they will not refund the amount. Please help me to get the refund amount.

I am memeber of club Jiva and I have taken membership in jan2016 they offered me 10years plan for 80k RS including dae membership but till date I have not received dae membership what can be done I have contact them several times but there is no result they reply that this will be done
For last 3 months I am being assured but now they are not responding to mail also should I go to consumer court if yes how to do it

Hi,

We were forcefully to take a Clubjiva membership on April 16th in GOA and paid 30, 000 amount for the same. Since we are not having trust on the Clubjiva certifications and policies we requested to cancel the same on 17th of April and we have got a cancellation letter from the Holiday Kart. But refund is not Initiated please help us on this.

we contacted the Customer care number and they told they will be contacting us. but we have not received any calls or any information on the same.

Regards,
Niyaz

We applied for 10 years membership of club jiva on 12 feb 2016 in their goa office which is not yet given to us.

The information furnished at the time of membership application and promises made by club jiva executives are completely false and cheat. During our visit to your office on 12th feb 2016, we clearly told your executives that we have a requirement of accommodation in downtown toronto. Your representative santosh yadav and pavinder promised us that we will get our membership details by 29th feb 2016. After that we can contact dae / club jiva for hotels / resorts in desired location. In case dae doesn't have a property in required location, dae/ club jiva will provide us details of other properties in the area where we want to stay and we can choose the property accordingly.

Till today we didn't even get our membership details. When we contacted club jiva customer care, in the month of march, we were told that membership details will come before 10th march. Despite repeated follow ups, we did not get any fruitful outcome from your call center. Even your executive nisha jha, hitesh jain and aisha promised us various times that they would arrange property details of toronto and will also initiate the booking without us getting our dae login details.

However, they didn't do any booking. When we called to check the status of property and dae login details, we didn't get any answer other than, that they are trying to arrange for the same. Every time your executives used to put our call on hold to check with their seniors but again they come on call with no answer.

We have been cheated by your company and your employees. We want our money inr 68000/- to be refunded with immediate basis.

Hi team,

I am really tired of this company it's unfortunate that we have such companies in india.

We were in manali when we got fooled in to this club jiva, i really hoped it would be a golden opportunity for a newly married guy, but i think i was wrong.

December 1st 2015, we were given some dummy coupons to scratch and over excited of wining we were fooled to buy a life time membership with a amount of 1, 55, 250 rs for 25 years of week's holiday along with dae gold membership.

I was shocked when i received the membership in january was suppose to start in year 2016, instead when i received a membership starting 2015, which is already over, and after that i immediately checked all over internet and understood that it's my mistake to trust unknown companies.

After constant followup of refund, company clearly stated that they will not refund, finally i raised a dispute with citibank credit card division to see if they can help.

I have not received any further communication after requesting for refunds, they keep claiming that they have some clause on agreement, which is not even a legal agreement.

My mobile number: [protected].

I have determined to take legal action on this company if any one else would like to join me please feel free to contact. If my refund is not processed i will be writing to pmo about managing such fraudulent companies in india.

Thanks.

-siva

Yesterday i got the membership in club jiva in nainital but due to some hidden charges not told by sales executive want my money back. Please help and support,

Avneet Sharma
[protected]

Hi,
I am prashant and was on holiday in nainital when on the pretext of free gift, the whole family was invited for a presentation. I applied for membership and paid rs 60000 by credit card to the company. The manager there as one mr nirav mistry. This had taken place at 1200 hrs. When I went back to my room, I got to know of the reputation of the company and its half truths that were told during the presentation where it was shown having 33 home resorts while in reality the figure is much less. I also saw the large number of consumer complaints on the internet against the company and its services. Feeling utterly cheated, I called the manager mr nirav mistryback in 2 hours ie by 2 pm asking for cancellation. He assured me that the refund will be done soon and convinced me not to raise the issue with the company. Till date there is no action by the company and neither is there any communication from them regarding status of the refund. On 7 apr I called up on the company helpline and was told to send an email asking for refund. I have not heard from them too. Mr nirav has gone missing and has sent an emIl saying that he has lost his mobile and asking for my contact number. After that there is no communication from his end too. The call centre of the company always shows all the agents being busy. Please help me get my refund back since I had decided to terminate the membership almost immeciately but unfortunately had paid the company through credit card. Also advice on the means of escalating this issue to the legal level in case required.