[Resolved]  ABN AMRO Credit Cards — DISPUTE ON UNNECESSARY CHARGES

This is d fact: ABN amro bank really stinks...they have a heap of stupid hidden charges & apart 4m tht their customer service executive don't have the authority to reverse d charges ...Also i would like to warn u about the bal. transfer facility they offer & their calls 4m delhi office regrdng special offers.beware !!

I am your credit card holder.in month of feb your bank offers me about seson card, & telling me their no paymet have to do. but in next month you send me massage payment of Rs.5500. then i called to care officer to canceled the offer, then they gaves one no. & told after 3 days call again that time oeffr will becancelled. then i call after three days to care center, they told me it is not possible now because your card no. already send to lucky draw.and told now you have to pay onlyRs.3500in april month.but befor that i have no any statement & also seson card which offers from your bank.My credit card no. is
[protected]

Dear sir,
I am writing this letter after getting no response from you . I have send you a letter with my last cheque. but you did not gave reply.I am a good customer of yours. I am presently holding ABN AMRO Freedom credit card.
My card is life time membership free. As you know I always make the payment at right time.
I have no outstanding amounts. At last year you charged the membership fees and I surrendered
my card & after that you waived the fees & send another life time membership free card, which I am
using now. I am informing you by this letter that I have stopped my all transaction after getting your
wrong statement regarding membership fees to a life time membership card. Why you send me a bill of Rs. 909.28/-
Which I never purchased. I have cleared all my dues. I will wait for 1 week for your answer otherwise
I will finally surrendered my card, but this time I will never accept any card unlike last year.
Please stop sending false statement to the good customers.


Date: 12/05/2009
Regards from
Aloke Das
ABN AMRO CARD NO- [protected].

Sir,

This is in reference to my request to waive the Return Cheque Handling Fee, Rs. 500/- and Cash Deposit Fee Debit Rs. 75/-

My payment towards EMI for Rs. 16, 326 was delayed by 5 days. I had actually deposited a cheque on 07/31 and I was called by one of your collection agents, Ranjit. I did inform him about my cheque payment and I was advised to put a stop payment on the cheque and make a cash payment in order to avoid further delays. As per the instructions, I had made arrangements to pay the bill the very same day through cash for an amount of Rs. 16, 326. I was promised by the representative that there wouldn’t be any charges for putting a stop payment & was also promised that there wouldn’t be any late fee.

To my surprise, when I got the statement, I found out that I was charged Rs. 500/- for the Ret Chq Handling Fee, Rs. 650/- Late Fee and Cash Deposit Fee Debit Rs. 75/-. As per your agent’s instructions I had to make arrangements for cash that evening in order to avoid delay in the transaction. I spoke to one of your customer care representatives twice and requested the charges to be waived as it was no fault of mine (Confirmation# [protected], request dates 11th Aug & 13th Aug). I would agree to pay the late fee as I understand that the payment was not made on time. However, I would not agree to pay the remaining charges as I’ve followed your representative’s instructions.

I strongly request that the charges be waived off and would appreciate your action to this matter at the earliest so that I can continue to make my payments regularly here after.

You can reach me at[protected]Hyd) for any further details pertaining to this issue.

Thank you,
Archana Itekar