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[Resolved]  Acer Lcd Monitor — more than 10 days New monitor with manufacturing defects cannot replace until now

Iam reseller in my home town mannargudi.I bought 19" ACER Lcd monitor on 29th May 2008 in Chennai (south india) for my client.I Saw one white dot on the screen and immediately complaint it in ACER Mumbai call centre on 30th may.The executive ask model and my address of my home town and he will try to solve my problem within 24 hours.After 2 days also there is no response from the call centre.Then i call again call centre.he said sorry for inconvinience & infrormed me ur LCD monitor is ready for replacement. pls come to chennai serivice centre & contact[protected] for replacement.

Then i go to chennai (about 350Kms far away) and call service centre number.They informed me to contact my dealer.Again i go to meet my dealer S.K computer. He was ready to replace my monitor But he wants to cancel my complaint from mumbail call centre.he also talk to mumbai call centre Executive Mr.Pawan.Mr pawan talked to my dealer he cannot cancell my complaints so he will arrange service person to service monitor at customer home.Again i informed my home town is far away from the city.he talked to my dealer never mind i will arrange a service engineer to repair or replace ur monitor on ur home. then i come back to my home town and wait for more than two days.
Nobody was come.I call again mumbai call centre again.The executive ask me to go Redington Madurai.they will repair or replace it.im angry and fight with customer executive.he said sorry soryy u must go to redington madurai for repair or replacement.Now i give my LCD monitor to Redington madurai and waiting for more than 4 days for replacement there is no response.I spent more money for traveling.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  23 CommentsShareTweet

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Acer — LCD display having one dot

Respected Sir

I buy acer LCD direct from Warehouse on 21 /04/08 but still i m not get this piece warranty paper from those Warehouse i m daily call on that customer care number which is toll free number not connected all the time this line was engaged
there is no another source for me to contact acer customer care number for my PC
warehouse person told me that only one dot not able to claim for replacement but all the varieties for LCD & monitor of every company under replacement warranty
please do the need ful.
other wise send me confirmation that how i claim for that part


my cell number is [protected]
email :[protected]@gmail.com

Rgds//
Pankaj...
My problem is, some water felt out on my LCD Monitor near the tool bar and it's entered inside the minitor. And after few days, in display different horizontal and vertical color lines are comming and also tool bar is merged with all colors. I am looking forward for the servicing.
Thanks

Computer Monitor — Not getting back my Monitor from the dealer

sir...
I have bought a Computer Monitor from your dealer Micropoint computers, Mavelikara Alappuzha dist Kerela on 21-02-08.its model number is ks16arvgk/xtp.and its seriel num is AR15HHAPB15171.size 38cm.As the monitor is not be clear and im not able to use it from jun 28 and i hav called up the dealer on the same date.they take my monitor for servicing and returned it to me on july 12th as it have 1 year warrenty... they returned me the monitor with the same complaint.on the same date they have taken my monitor and till the date they havent given back my monitor.they hav given me a second hand monitor instead of mine. As i went to the dealer to enquire about the complaint and status of the system they behaved me very badly...as im waiting for this for such a long time if my monitor is not replaced with a new one or if im not getting my own monitor wqithin one weak i will directly go the consumer court and file a complaint regarding this.


Looking forward for a kind action

Lekshmi G
[protected]
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my accer lcd moniter is not working properly.They are not giving me expected result.
i am using acer crt monitor the problem has been it doesnot display the red colour
please give some solutions or give some details about service centers
am using 19"inch lcd, model no:AL1917 A, versionAL1917 asm .my problem is after 1 year screen is vibrating in white colour, kindly help me
hello sir/mam

this is ravi kapoor from hafed district office mukesh colony near anaj mandi ballabhgarh(Faridabad). i had bought an acer aspire 5920G/5920 series laptop one month before and it was not provided to me with the original microsoft windows xp. when i was updating my system, an error got occured that you may be the victim of software counterfeiting and it didn't pass the genuine windows validation.
so i please request you to take quick action against it and provide me with new original microsoft windows xp as it is really causing delay in my work.

thanking you.

Acer — LCD MONITOR

MY LCD MONITOR WAS GOT SOME RED DOTS WHILE PLAYING ANY SONGS(OR) SOME FILM...
i am using lcd monitor in that green colour line occur in edge of the monitor i request you to give some solution. i dont know about the acer service centre in chennai can you just tell me that address
my lcd 19" monitor problem
please tell to chennai service centre address or toll free number
my new lcd 19'' monitor was get a problem, it is came line in middle of my monitor.
plz tell me the chennai service centre address or toll free number
as soon as possible
I buy a lcd approx one month before
i am facing so many problem with this LCD
first time when he occur a problem you give me this one about 15 days.
and now i am calling on toolfree number
but there is no response.
Oh! my God!

Ram Vilas Shastri
[protected]
The Manager,

Acer Product,



Sub: - Replacement of 19" TFT Monitor.



Respected Sir,

This is to inform you that I am Mukesh Vaish and using your Acer Product (TFT Monitor). I have a bad experienced in using your product and I have already registered my complaint about the TFT Monitor on Monday 21st September, 09 on your Helpdesk (complaint #[protected]. The engineer also came to see the defect and he told me that this TFT Monitor is going to be replaced within 2-3 days from date of complaint registered. I am also unable to get the proper response from Customer care about replacement of my Monitor. It is now Saturday which is already 3 days ahead from date of commitment.



Kindly look into this matter and do the needful as this is effecting my work very badly. I will be thankful to you.



You’re sincerely,

Mukesh Vaish

[protected]
ACER monitor customer care is worst their outsourcing partner in chennai

RT outsourcing is worst to provide the support

i got 15" LCD monitor which got a defect that it displays colors differently
for green it displays red viceversa and also it got 3 horizontal lines and images are blur i called customer care in delhi

and they told my call will be attended by service ppl in chennai(RT outsourcing) they ame and told its defect so they will replace monitor and itmay take ten days

and after 10 days they came and telling you got scratcheson monitor so we wont replace scracthes are very minute and i even sent pjhoto copy of my monitor to them but they repeating the same and forcing mr to close the case

i dont want a replaced monitor but i just want to get my monitor repaired

Ri repeat dont ever again think of buying acer monitor they got worst customer care and support team


regards
raj

ACER LCD monitor — horizontal line left side

hrizondzl line
Hello i have logged a complaint against Acer LCD monitor. and the complaint number is[protected]. please i need your assistance . could any one help me ?
ACER INDIA NOT RESPONSE>>>>>IN CLIENT>>>>>>>>
CANNOT >>>>>>>>PURCHES IN>>>>>>>>>S K COMPUTERS IN chennai


Iam reseller in my home town mannargudi.I bought 19" ACER Lcd monitor on 29th May 2008 in Chennai (south india) for my client.I Saw one white dot on the screen and immediately complaint it in ACER Mumbai call centre on 30th may.The executive ask model and my address of my home town and he will try to solve my problem within 24 hours.After 2 days also there is no response from the call centre.Then i call again call centre.he said sorry for inconvinience & infrormed me ur LCD monitor is ready for replacement. pls come to chennai serivice centre & contact[protected] for replacement.

Then i go to chennai (about 350Kms far away) and call service centre number.They informed me to contact my dealer.Again i go to meet my dealer S.K computer. He was ready to replace my monitor But he wants to cancel my complaint from mumbail call centre.he also talk to mumbai call centre Executive Mr.Pawan.Mr pawan talked to my dealer he cannot cancell my complaints so he will arrange service person to service monitor at customer home.Again i informed my home town is far away from the city.he talked to my dealer never mind i will arrange a service engineer to repair or replace ur monitor on ur home. then i come back to my home town and wait for more than two days.
Nobody was come.I call again mumbai call centre again.The executive ask me to go Redington Madurai.they will repair or replace it.im angry and fight with customer executive.he said sorry soryy u must go to redington madurai for repair or replacement.Now i give my LCD monitor to Redington madurai and waiting for more than 4 days for replacement there is no response.I spent more money for traveling.
am using acer lcd moniter. there are black dots appearing on the display. i need a solution. please help me. and please give me any contact number of acer service center in kerala.
in my monitor past 2 days two 5cm horizantal line comming in display at the right side .i bought before 10 months only

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    Acer India
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