[Resolved]  Acer / Tata Croma Service. — PATHETIC SERVICE BY ACE AND TATA CROMA SERVICE CENTER.

Address:

North West Delhi, Delhi

Hi.

I bought the laptop from Croma centre (Rohini) in July,2011 and took extended warranty from them. After 1 year my laptop stop working so I contact Acer Customer Care Centre but they said as my Acer Warranty is over so I will get the service from Croma Service Center.
Later on after contacting Croma Contact centre, they requested me to visit Croma affilated Acer Service Center.
I visit there service centre on 01st Sep,12 and they told me to leave it for testing. "THAT TIME WAS BATTERY WAS IN ABSOLUTELY FINE". 2 days later when I contacted them they said laptop's motherboard not working. So, i requested them to change it and that time they informed that Battery is not working.

After 15 days of struggle I got the response from the Acer Service Centre that my laptop is now fine and they replaced the motherboard within extended warranty but the same time they told me that Battery is not working and they want to replace it and it will be chargable. On 21st Sep,12 I visited there servive centre and they gave my laptop and said for battery I need to pay once they have battery in stock. When I asked why should I pay for that when I knew that "BATTERY WAS WORKING FINE WHEN I SUBMITTED THE LAPTOP" then they said that they are only service and for any issue "Tata Aig Insurance" will take care.
Apart from that when I checked the laptop configuration "MY ADDITIONAL RAM WAS MISSING". For that they said that it was missed by mistake and they assembled my RAM in other laptop my mistake. Later on they rectify it.

I want you to resolve my issue as it was service centre fault.

Details are mentioned below:-

Laptop :- Acer 5830T.
Acer Service Centre:- Digital Solutions, Sadik Nagar, Delhi.
Complaint No:- T0028.
Complaint Date:- 01st Sep,12.