[Resolved] Aircel Prepaid — Outgoing services barred | |||
Hi, I am using the Aircel prepaid connection since November 2009 and I always used to keep minimum balance in the account. In the month of April, my outgoing services were barred.I had to call the customer service number atleast 4-5 times as everytime the customer service executive used to put my call on hold and never come back. I spoke with 2-3 supervisors and they told me that my services are barred becaude of an undefined Technical issue and will take 24hrs to be rectified. I waited for almost 2 days (with continuous follow up with the customer service department) but still my services were not activated. On the 3rd day, one supervisor asked me to recharge the account & then it would be fine. Finally on the 5th day my outgoing services were activated. Yesterday, 18th May 2010, my services were again barred (Error Message: The outgoing facility on this number is currently not avaialable , Please dial 121 for assistance) I have called the customer service deaprtment but got "NO ASSISTANCE" from them. An executive named Vineet , refused to provide me his complete name and hung up the call when I asked for the supervisor's assistance. Till today I have got no response. I just have the complaint refrence number : SR: 1-[protected] according to which my services would be activated by tommorow ie 20th May 2010. It was an inconvience and every time calling the customer service deaprtment is a real pain (as I never got any help). I would request you to please take an action on the urgent basis. Thanks Manisha [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Myself RAAj, I have been ur Customer underJODI Number offer.Recently, all my out going, incoming calls get barred on my both JODI number. When I requested ur peoples, they asked for the Address Proof & ID Proof. Twice I Surrendered all my details to Both Dealer & headoffice @ Spencer Plaza on 14th Nov, 2008. I requested a lot & they promised me within 3 hr, But nt even ur customer care taken a step or phoned me till now & not at all cleared my problem. I tired a lot by phone to ur customer care AIRCEL @ SPRASH, named ANITHA & ur team members too.ut o resposile. yet I have complaint number also, 803685. I face lot of problems in my business & lacked lot of money. So, please make suitable steps to recover my facilities on both of My JODI Card numbers, hereby [protected], [protected]. Thnk U.
I contacted alot to ur customer care peoples thru Phone and registered complaint, I went all day along towards customer care by putting break of my office schedules towards HEADOFFICE . and Fully explained to them my problem. I given all those things, what they asked. VOTER-ID, RATION CARD, RECENT PHOTOGRAPHS. all things together, but they Promised me to clear my problem on both of my Jodi CARD i.e., [protected], [protected]. But they doesnt fullfilled. This the things, which HURT ME A LOT. Make me to think even to left my NUMBER ALSO. Why like those things Happing? ************
I contacted alot to ur customer care peoples thru Phone and registered complaint, I went all day along towards customer care by putting break of my office schedules towards HEADOFFICE . and Fully explained to them my problem. I given all those things, what they asked. VOTER-ID, RATION CARD, RECENT PHOTOGRAPHS. all things together, but they Promised me to clear my problem on both of my Jodi CARD i.e., [protected], [protected]. But they doesnt fullfilled. This the things, which HURT ME A LOT. Make me to think even to left my NUMBER ALSO. Why like those things Happening? ************
gprs not working on mobile on 15 days customer care no support.
my mobile no [protected] sir please solve my problem emmidiately
my mobile no [protected] sir please solve my problem emmidiately
It can be quite irritating to have the calls barred without any explanation. Have some patience and try and get in touch with customer care again.
dear sir, madam,
please rectify my problem of weight loss offer but i unsubscribe
the weight loss package weekly 7 rs cut in my account
please how to unsubscribe the weightloss package.
Thanking you sir,
please inform or unsub please immediately workdone.
please rectify my problem of weight loss offer but i unsubscribe
the weight loss package weekly 7 rs cut in my account
please how to unsubscribe the weightloss package.
Thanking you sir,
please inform or unsub please immediately workdone.
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Aircel — Outgoing barred without Information
I'm working as a datasbase [protected]@Tirupur.Got aircel post paid connection two months before.Past two month i paid the bill correct without credit limit.But last monday morning Aircel cellcity executive called me & told hv 3765 ruppes in billing amount to current date.I askd to her how it's possible then she verify my past billing amounts n told call back.After 1hour i called to Aircel postpaid customercare that people also told some updations are going under so cant count my amount.But after 35 mins my outgoing is bared.On that day i met one accident toooo bt i cant convey to my off & home coz this stupid mobile.After three hours my colligue called to cusmorecare n ask they told hving 305 only ie..last billing amount.Really i hetic this type of activities.After we asked aircel cellcity they told hw it possible dont know that time too my outgoing option is not activate.After 5 pm i called againg tocustomer care n they told within 1 hr will be activate bt not.Again my father calld from my home & ask why you do like this.Then they request n tld wtin 30 mins it''ll be activate.So 8 pm onlyi got my o/g option.Really that day i hate this Aicel because of this indecent bahaviour N marketing this people told 50 lakhs subscribers we hving but this type of acitivite will follow means Aircel will go town from their peak.