Aircel Complaints & Reviews

Hi,
I am getting calls from the following nos. [protected] and [protected] from 3 PM anwards on 18th April 2010. This guy call from one another no. also [protected]. On threatening him about police complain he started talking in some south indian local language. He was talking and using very very flithy and disgusting langauage. Please take very very strick action against this guy and keep me informed if need be.

Thanks!!!

Soni

dear sir/mam
I'm a customer of aircel prepaid. I've got one msg from aircell about caller tunes... I called on it but a msg showed "failed" after that a msg came from aircell explaining, "you have charged 20rs. for 20 days" what is this? I want my balance back... plz help!!!

Airecl operator deduct 30 rupees from my mobile no [protected]...
and custercare officers is saying that you have called them to suscribe Aircek friends Zone but I didnt Any call him...firstly they are saying that they refund 30 rs in ur mobile..but now there is no response from dat side..






Thanking u..

This is RAJESH SARDANA an user of AIRCEL COMMUNICATION.MY AIRCEL NUMBER IS [protected].since i have purchased this number i am facing many problems.Without my instructions the company had activated many packs on my number and i unsubscribed many times,also i left a request for DO NOT DISTURB in which no packs can be activated or no promotional calls should i get on my number.Many times i had paid for unecessary subscriptions but,i ignored all that..

On 13 april at 2:43 AM i got a message that YOUR FRIEND ZONE PACK HAS BEEN ACTIVATED.And in morning i called castomer care and filled a complaint(complaint no.1-[protected]) .Till now i don"t get any feedback.And i want that the amount should be REFUNDED.
At the end i just want that in future no more packs should be activated and my request for DO NOT DISTURB should be fulfilled..

From



ST Courier – Nungambakkam

Chennai -34



Mobile Nos. [protected], [protected], [protected], [protected]



Hence we have 4 post paid connection with aircel tamilnadu more than 2 years. We are in the corporate CUG of more than 1000 connections. The above said mobile nos are using by ST Courier Nungambakkam. Tamil nadu aircel agents provided connections in Chennai.



We could not able to reach our agents esily. We are paying the bills seperatly in Chennai Aircel counters. But we have more troubles to paying the bills. We are forced to pay deposits 5 months back with the reason of non-payment of some customers. We have credit limits of Rs.600 as per your software showing but our agents insists to bar our outgoing calls before to reach the credit limits. The agents forwarding request to aircel with out any prior written or SMS aleart to us. suddenly our activations are disturbed by aircel technical service.



One of our mobile connection [protected] was disconnected both outgoing and incoming at 11.00 a.m on 15/04/10. We have not receive any SMS alert for that incidence. We have asked your customer care officer regarding this suspend. They have told that the agents request bar both operation for loss of SIM. But the sim with me. We didn’t forward any written request from our side. Also your officer told to call your agents. But our agents saying over phone you have dues for other 3 nos. All other 3 nos. are still in active. But unfortunately [protected] was barred outgoing and incoming calls. There is no any due for the concern no. What was the wrong why this different answers from your side



Purposely the agents are disturbing our main no. by saying the word of "This is the easy way to collect other mobiles dues" . Have you not collect any assurance for non-payments before issuing SIM. We have submitted all the necessary docuuments while getting connections. How can they answer the above word when Aircel having all Identity proof and required document. If you feel any short of documents Please ask your agents to collect documents. We want the clarification regarding this issue. We won’t like to talk with agents over phone. Agents having their own office out of Chennai only. We want to solve the agent-Subscriber disputes by service provider only. We trust Aircel only. We have no trust with unknown agents.



We are loosing our business calls in each and every valuable minutes.





Expectiny your earliest reply – mobile no [protected] barred.

ST COURIER NUNGAMPAKKAM

Dear All

Aircel in the tariff plan has mentioned 4p/sec to Malysia and Singapore.Also they have revised the rates to ISD calss from 9-April,2010.
Also they mention calls from new customers will have same old rate till completion of 6 months

But now suddenly all calls to Malaysia are charged at 11p/sec

No prioir information about this. Also customer support is charging 50 p /3 min.
I think Aircel will not survive in enar future atleast in karnataka.

Theyare cheating customers and they just need money

Ban Aircel in Karnataka

Dear Sir/Madam,

As we knows, now Aircel is repeatedly showing unlimited GPRS advertisement in all TV channels.
To use this benefit, i purchased new Aircel SIM([protected]) and i activated & using the same now.
To get GPRS connection from Aircel, i asked the GPRS settings from customer care. They are telling like Aircel does not have GPRS settings for my Karbonn-K10 model.
At the same time, this model Karbonn-K10 is supporting with DOCOMO GPRS. I've tried & use that GPRS service from DOCOMO.
If they mentioned in their advertisements like Karbonn models will not support GPRS facility means i never purchase Aircel SIM.
Aircel skipped the truth (or) they had cheaten me.

They have to change their advertisements (or) they have to provide me a GPRS settings for my Karbonn-K10 handset.

With Regards,
T.Sathiaseelan,
Trivandrum,
Kerala.

We had received information from one of my friend for company looking out property for Tower installations for Aircel company. We contacted the outsourcing company on how to move forward, where we were informed that as a process we need to deposit Rs.5,000/- as an advance in PNB Bank post which call them back and create a file. On creation of file they would initiate survey in next 2-3 days post which they would refund the money if not successful.
Based on the above information we deposited money in thePNB Bank account no. [protected] of Mr. Subhash Kumar post which we are trying to reach them since last week but we are not able to get through their office. The details of their office is mentioned below :
Would request you to check this with the relevant authorities in the Aircel company and help us in bailing out of this situation
AIRCEL COMPANY PVT.LTD
Vakil Building,115/48,IInd Floor, KHB ColonyVIII Block
Kormangola, Banglore-560095

I have taken a mobile conection from aircell for use of internet @Rs.98/- rental per month(Cell No.[protected]).in the M/O July 2009.I have recd first bill for the period 27.07.09 to 26.08.09 for Rs.258.00 instead of Rs.98 rental+s.tax per month.On receipt of the bill I contacted with aircell customer care and requested them for waiver of clipping charges of Rs.50.00 and roaming charges of Rs.48.60 which was wrongly debited to the bill but I have not received the proper reply from the aircell . Looking their neglegency of services I have requested them for dis- contionue the services of my above cell and paid Rs.250.00 towards full and final settelment of their bill vide receipt No.EPS43834 dated 23.10.2009 even the amount was not payable.

After dis-connection of my services, aircell customer care office apporched me and confirmed the reversal on phone as well as through SMS of Rs.150/- excess charged by them and requested me to use the above credit but they have not activated my number.

I am really surprised to receive the bill from aircell for the period 27/12 to 25/01/10 for the number which was dis connected long back.On receipt of the bill I have contacted with their C.P.office with Mr.Devesh and he has confirmed that their is no outstanding against your bill and he has also given confirmation number for the same ie new sr # 1-[protected] and assured me that no bill will be generated in future and no call will be received in future from our office for any payment.

Inspite of all the confirmations, I am receiving the regular calls from their recovery offices and disturbing me a lot and therating me . I am again shocked to receive the bill for the period 27.02.2010 to 26.02.2010 of Rs.310.00.on receipt of the above bill I have again apporched to their CP office and on 6th March at 3.30PM Mr.Vishal Nair again confirmed that their is no outstanding on the bill and also confirmed the credit of Rs.150.00 excess paid by me vide Ref.No.1-[protected].

To day I have received a legal Notice from their Lawyer Mr.Vishvanathan demanding Rs.256/- outstanding against the bills to pay within 15 days otherwise they will file the suite.

Looking the above circumstances , I have apporched your good self for helping me and also request you to impose the heavy penelties to the Aircell for not providing the services and to misguiding and misbehaving to the customers .

Hoping your immediete action against the Air cell so they will not chit the customers in future which will provide me the releif.

Thanking you
Yours Faithfully
K.K.sharma
House No.31-A/11 Molarband extn badarpur New Delhi-110044
Cell No.[protected]

Dear Sir,

My mobile no. is [protected] and I am a customer of Aircel mobile services from about 8 months. On April 10,2010 I received a call from one of the aircel customer care executives(the no. is [protected]) at about 12pm. She said that I can get a dialer tune at the cost of Rs.1 with a validity of 1month. Then I asked her whether any charges will be debited for that, but she said that no extra charges will be debited. So, I said her that yes, I agree to take that offer and she replied that it would be activated within 48hours. The next day, April 11,2010 at about 12.45pm I received a sms and it is like this- "Dear customer your dialer tune has been selected as per your request and you have been charged Rs.30 for the 30days subscription."
When I contacted with the customer care executives they told me that their system was showing that a call was received by me on 11th April,2010 at about 12pm and I pressed some of the buttons of my cell phone to activate the dialer tune. But the fact is that I have not received any call from aircel services on that day before 1pm. and they are complete ignoring the matter and refused me to take any complain.
So, I request you to please look into that matter and take necessary steps accordingly.

Thanking you,
Subhojit Mallick
[[protected]]

Dear sir/ Madam

I m hemant sing from faridabad . i have used the aircel no [protected] postpaid bill due date 11/04/10 bill amt 698/- but 11/04/10 (Holi day ) for aircel Store so that i have dipposited bill 700/- cash by hand aircell collection executive dt 12/04/10 time 16.45pm Recipet no 099024 bill id[protected] collection exec Mr Vijay)Pay Recipet r enclosed & that time my outgoing calls have been started but bill payment r not showing in my A/c so that my outgoing calls r again blocked from 13/04/10 time 16.45 till now . customer care r not support to me so that i m suffering from loss & maintly disturb.
So i req u to plz take a appropriate action.
my alternate Cont No [protected]

The web page can not be open but net will be conected so please give the correct settings for conect frome nokia 2700 phone to pc
thanking you

Hi,

I have a Gurgaon Aircel number [protected]. I activated DND service on 28 Jan 2010 by sending a SMS ' START DND' to 1909. Hence after 13 March 2010 ( 45 days after activation of service) I should not recieve any promotional call or SMS from Aircel. But still I am recieving unwanted and unasked promotional calls and promotional SMS which is very disturbing and annoying. Its my request to guide me to further action against it.

Regards,
Robin Kumar

Hello @ Core.

Greetings..
Respected designated Authorities...

TO THE OFFICER AT AIRCEL:----
THE GENEROSITY OF NATION IS GAUGED BY ..HOW IT TREATS IT OFFENDERS..THE SAME WITH ANY ORGANISATION,SERVICE PROVIDERS..THE GREATNESS OF YOUR SERVICES IS GAUGED NOT BY WHAT BENEFITS YOU OFFER TO THE CUSTOMER(TO MAKE CUSTOMER BASE FORCIBLY) BUT HOW YOU RESOLVE THEIR COMPLAINTS,CONCERNS...



I am in very much confusion about my addressal regarding complaints ,inspite of having wonderful organisation,quarters,desk LIKE CORE..(A department of Ministry of Consumer Affairs), the service providers are turning negligence eye to all our addressal,concerns,complaints.

Sir, i am very shameful to write that. WE INSPITE OF LIVING IN liberated,CONSTITUTIONAL AMENDED REPUBLIC INDEPENDENT COUNTRY WITH ALL WONDERFUL GUIDELINES,RESOURCES,DEPARTMENT,FUNCTIONARY DESKS.. we still long,crave,kneel TO DEMAND OUR RIGHTS.. and above all CORE'S PUNCH LINES BEING ...JAGO GRAHAK JAGO...AND THEIR CONSTANT,UNTIRING EFFORT TO AWAKEN CONSUMERS AND FIGHT ON BEHALF OF THE POOR,PITY,PATHETIC TIRED CONSUMER,CUSTOMER....THE ORGANISATION's CONTINUE TO BETRAY,TAKE LIGHTER,TAKE GRANTED INSPITE OF REPRESENTING THROUGH YOUR CHANNELLED MEDIUM TO ADDRESS OUR CONCERN....

HOW LONG CAN WE (CONSUMER,CUSTOMER) FALL PREY TO SUCH NEGLIGENT,IRRESPONSIBLE,RECKLESS BEHAVIOUR of service providers. WHEN WILL WE ALL INDIVIDUAL GROW?? WHEN WILL WE GROW MIGHTER,UNLESS WE PRACTICE WHAT WE PREACH?

Sir, my only hope is CORE..i am proud of YOUR desk for customers rescue,help... WORDS CERTAINLY FELL SHORT TO WRITE THAT CORE HAS BEEN MY INSPIRATION TO FIGHT ELSE I WOULD HAVE GAVE UP VERY EASILY OF MY CONCERN UNHEARD,NEGLECTED,TURN DOWN NEGLIGENTLY,NON-CHALLENCING TURNING NELSON'S EYE.

I am ashamed about the whole system functioning at my complaint THE organisation. being i.e., AIRCEL..

with great pain,sadness,embarrassment deep sense of tiredness, i write the following lines..

sir, i am hereby submitting few lines and minute to minute chronological events since i lodge my concern with AIRCEL TELCOM SERVICES..


1. I POSSESSED A NEW ACTIVATION No.[protected] ON 25TH MARCH..I CALLED THE CUSTOMER CARE FOR NECESSARY GUIDELINES AND INFORMATION,SCHEMES ASSOCIATED WITH NEW ACTIVATED SIM.

2. I REQUESTED THEM INFORMATION ABOUT INTERNET AND ITS USAGE.

3. MR.SURESH WAS THE CUSTOMER CARE EXECUTIVE WHO SPOKE TO ME FIRST TIME AND EXPLAINED ME AND PROVIDED INFORMATION ABOUT PROCESS OF GETTING INTERNET AND ACTIVATION ETC.ETC.THIS WAS INFORMATION WHICH WAS PART OF THE SCRIPT DICTATED, WHICH HE WAS SUPPOSE TO READ (AS PER Mr.SRINIVAS MANAGER AIRCEL CUSTOMER COMPLAINT DEPARTMENT)

4. Mr.SURESH HELPED ME WITH NECESSARY INFORMATION, WHICH WAS DEFINATELY ASKED,REQUIRED AND HE WAS BIT OVER HELPFUL IN PASSING ME THE INFORMATION ABOUT VARIOUS PROCESS, AND TOOK REQUEST FOR INTERNET ACTIVATION ON HIS OWN, BEFORE I REQUEST HIM TO ACTIVATE AND WAS LITTLE CAUTIOUS AND EXPLAINED ME ABOUT VARIOUS MODES OF DOING THE SAME SO AS TO AVOID UNNECESSARY REDUNDANCY.

5. THE MOST IMPORTANT INFORMATION ABOUT TIME PERIOD CLASSIFIED TIME INTERVAL WAS UNCLEAR AND NOT EXPLAINED TO ME AS I AM ACTIVATING,USING THE INTERNET FOR THE FIRST TIME. IT WAS UNCLEAR REGARDING THE DURATION.

6. EARLIER AIRCEL UPON RECHARGING WITH NECESSARY DENOMINATION,THE INTERNET WAS PROVIDED FOR 72 HROUS(i.e., 3 days in complete cycle of 24hrs) right from time of activation of internet.


7. As my service for internet was initiated through registering,requesting at customer care desk and not through any other mode of Recharge at retail counter, the appropriate balance was deducated, but the MOST IMPORTANT INFORMATION ABOUT THE INTERNET USAGE CYCLE WAS MISSING FLAT... The executive happened to state that.. it is 3 days of validity.. i got activated my internet through request on 25th march,thursday at 9:10 p.m. (approx).

8. Now as it was said about 3 days of validity i presumed that it would be of 72 hrs of service.since i used aircel internet services earlier too, it was for 72 hrs duration from the time of activation. i was in same assumption.

9. As per aircel, the customer conversation it was strongly told that customer has to understand that 3 days means 3 calender days..and it is no in their script to explain the minute,but important information about how the 3 days structure is being calcuated.

10. sir, if i was to recharge through retail point of sale or through retailer i would have definately taken care and not rise this concern about shortage of information because there necessary guidelines & details is published and in case we would definately not rised this concern as it would been our duty to get informed , but i have set activation of internet through customer care and moreover i was using it for 1 st time with new activation SIM WITH new number as my earlier AIR SUBSCRIPTION WAS BARRED WITH NO PROPER REASONS INSPITE OF HAVING LIFE TIME VALIDITY (THE COMPLAIN WAS REGISTERED WITH CORE BEARING NO.11258/4/2010), the necessary important information was anticipated.

11. As there was shortage of information,i started using internet and located remotely with aircel being my only communication media as there were few very very important jobs to be done.. like

1. Official mails to reply
2. Income Tax payment,downloading the necessary information.
3. i was administering medicine guidelines through internet.
4. Bank Transaction were important part of days activities,clearance of bills etc etc..


12. sir, to my amaze the internet got disconnected on saturday 9:10pm . But as i had extra balance of 86 rupees were forefited,digested,exhausted as i was using internet in notion that there is still validity till 28thmarch 9:10 pm.(as it is to be 72nd hour of the cycle) but what i see is my remaining balance of 86 Rupees were exhausted as i was using the internet at charge per kb or general scheme of internet and not into the scheme of RC14 internet which is for 3 days as of now and earlier it was for 72hours from the time of activation.


13. Asi was not aware of new guidelines,changed scheme,newly introduced scheme of 3 calender days and moreover as i was using THE SAME AIRCEL SINCE SPETEMBER 09, i was in knowledge that the same process is continued and in no means or through no knowledge IT WAS INFORMED ABOUT THE CHANGED PROCESS,CHANGED SCHEME,NEWLY INTRODUCED SCHEME. AS IT HAS TO WELL INFORMED TO CUSTOMERS SO AS TO AVOID CONFUSION,DEBACLES.


14. During this as i was located off the town and carrying out the above important functions of the day,month.suddenly my internet connection was expired as there is no amount left into my account.

15. I immediately called to the customer care and reported about .i spoke to SHAILAJA(CCex) PRATIBHA (SENIOR DESIGNATED) AND registered complaints with ID.[protected] &[protected]. As per the complaint registration the issue has to be resolved in 24 hrs i.e., 1 calender day from the time of lodging,registering the complaint and they didnot term 24 working hours. ( i am stunned).


16. on 29th march ie., on monday i awaited patiently for resolution. inspite of lapsing,expiration of the said duration the complaint was not resolved nor none of the aircel people come to answer or acknowledge me the resolution.After long session of conversation they(aircel) were trying to mislead me with confusion lines about the script and i said to them clearly that, the extra information from suresh was welcome sign as i was new CUSTOMER not in knowledge about various process,scheme but THE VERY VERY IMPORTANT INFORMATION ABOUT 3 DAYS WOULD HAVE DEFINATE AVOIDED ALL THE DEBACLE. THE FOOD SERVED WAS REALLY BETTER BUT WITH NO SALT,SALTLESS ..OF WHICH THE ENTIRE COURSE OF MEAL WOULD HAVE BEEN BEST.. THEY WERE ADMITTING THAT THERE WAS SHORTAGE OF INFORMATION BUT, IT IS NOT ON THE SCRIPT TO EXPLAIN THE CUSTOMER BY THE EXECUTIVE ABOUT THE HIDDEN SCHEME OR TOTAL INFORMATION. AIRCEL AUTHORITIES WERE ADMITTINNG THAT IT WAS ACCIDENTAL AND WOULD BE TAKE CARE OF.. BUT ALREADY DAMAGED HAS BEEN DONE.


17. i called back the aircel to know the status of the registered complaint and spoke to couple of teamleaders pratibha,shrujana(who was utterly reckless,irresponsible,in human,unprofession,bad temperment,bad language,ill mannered,outspoken about nature of case,status,DISCONNECTED THE CALL)

18. Since 28th march, i have calling all the people named.shailaja,pratibha(TL),shrujana(TL),madhavi,divya,mamta,anjaneyulu, suresh,sai,arvind,charan,nagalaxmi,venakateshwarulu(TL),Radhika(TL),ali(supervis...⇄ complaints department).

19. As per the call conversation, all the above Team leader promised me professionally and on humatarian grounds to call back and acknowledge me the which is still awaited till date,till time.

20. Now whenever i am calling them back to know the status, the call is truncated by customer care executive stating the issue is closed and resolved and the remarks of the resolution is not acknowledge to me and there by not forwarding the calls to superiors.

21. As per the recorded conversation with Ali(team leader)on 30th march, he clearly tried to defend AIRCEL as he was talking to me very rudelyirresponsible,in human,unprofession,bad temperment,bad language,ill mannered,outspoken about nature of case,status,DISCONNECTED THE CALL) and said that it is the duty of the customer to get information and ask for clarification about any doubts,shortage of information and said IN CLEAR TERMS IT WAS Your MISTAKE THAT I PRESUMED ABOUT 3 DAYS AS 72 HRS AND AS PER aircel it is 3 calender days..STATING THIS... he said that the issue is closed and cannot be escalated to higher authorities and nothing can be done and remarked it as RESOLVED.


22. Sir, it was 46th call till today and the complaint is still in floating state,none of the authorities replied me and falsely stated that they tried to get connect to me but i was not rechable, i provided them 4 alternative number in advance as i was cautious about all the gimmicks. aircel authorities never bothered to call me and acknowledge me the status of the complaint.

23. Every individual named above promised to resolve the complaint in next few hours after the initial 24 hrs of asked time has not bothered to call nor me the same as i was untiringly trying to make calls and requesting them for status and resolution.

24. Now aircel people are not forwarding my calls at all and truncating at customer care level and keeping on long hold for about 20 minutes and then by default it is getting disconnected or else i m disconnecting in annoyed state.


25. SHORTAGE OF INFORMATION BUT, IT IS NOT ON THE SCRIPT TO EXPLAIN THE CUSTOMER BY THE EXECUTIVE ABOUT THE HIDDEN SCHEME OR TOTAL INFORMATION. AIRCEL AUTHORITIES WERE ADMITTINNG THAT IT WAS ACCIDENTAL AND WOULD BE TAKE CARE OF.. BUT ALREADY DAMAGED HAS BEEN DONE. NOW AIRCEL STARTED ADMITTING THAT THEY WOULD BE CAREFUL FROM HEREON AND TAKEN INTO ACCOUNT, BUT WHAT ABOUT THE DAMAGED CAUSED, AS I HAVE TO RELOCATE,DRIVE TO OFFICE ON THE SAME DAY TO FINISH OF THE JOBS PENDING, WHICH WAS DELAYED FOR 13 HOURS AND THE RECEIPINTS WERE UNITIRINGLY WAITING FOR MY MAILS,TRANSACTION,OPERATIONS.

26. AS SAID BY AIRCEL, THAT THEY WOULD BE CAREFUL FROM HERE ON AND TAKE IT AS FEEDBACK,(THIS WAS SAID BY THE HIGHEST AUTHORITY Mr.SRINIVAS AND EVERY INDIVIDUAL AT SUPERVISORY LEVEL) I ASK IN DISMAY, IS AIRCEL A NEW BORN ? DONT AIRCEL KNOW ABOUT THE CUSTOMERS AGONY,CONCERN,COMPLAIN,PAIN,TROUBLES. DOES IT HAS TO TAKE EVERY CUSTOMER TO SPOON FEED THEM ABOUT THE HAPPENINGS.

27. SIR,ANY NOVICE USER,ANY NEW CUSTOMER,CONSUMER HAS DEFINATELY RIGHT TO KNOWLEDGE THEM WITH ALL PRELIMINARY INFORMATION CLEARLY WITH NO HIDDEN CONCEPTS,CONFUSION.

28. AS PROMISED NONE OF THE AIRCEL AUTHORITIES RESOLVED THE COMPLAINT IN SAID TIME. NONE CALLED ME, IT IS 10TH DAY TODAY STILL THERE IS NO CALL FROM AUTHORITIES. IT WAS MY UNITIRING EFFORT TO REACH THEM BUT NOW, THEY STARTED TRUNCATING MY CALLS KEEPING ON LONG HOLD AND FALSE PROMISES.

29. IN THIS CONSTANT EFFORT I REQUEST THE KIND AUTHORITIES TO PLEASE LOOK INTO THIS ASPECT IN TOTAL AND ON GENERAL GROUNDS OF REALITY AND NOT JUST NOT TO TAKE THIS WHOLE ISSUE AS A VERY NORMAL STRUCTURE OF DAILY ROUTINE. AS SUBSTANTIAL EFFORT HAS BEEN DONE FROM MY POINT(CUSTOMER), THE AIRCEL DIDNOT BOTHER TO EVEN INVESTIGATE AND RESOLVE AND ACKNOWLEDGE THE SAME TO CUSTOMER.

30. THERE HAS BEEN A TOTAL OF 50 HRS(APPROX) OF CONVERSATION IN THE WHOLE PROCESS FROM MY TERMINAL AND THERE WAS NOT EVEN AN OUNCE OF GRATITUDE,RESPONSIBILITY BY AIRCEL TO CALL BACK AND UNDERSTAND THE WHOLE PROCESS. SOMETIMES, THE EXECUTIVES PUT ON LONG HOLD AND STATE THAT THE CONCERNED AUTHORITIES ASKED IS NOT ON THE DESK OR OUT OF OFFICE, OFF THE OFFICE,ABSENT,IN MEETING ETC ETC. THIS HAPPENED MOST OF THE TIME.

31. WHY THERE IS NO SINGLE POINT OF CONTACT AND WHY THERE ARE NEW SUPERVISOR SPEAKING ALL THE TIME, WHERE IN THE ISSUE HAS BE EXPLAINED RIGHT FROM SCRATCH LEADING IN WASTAGE OF TIME,REDUNDANT DATA,INFORMATION.


NOW MY CONCERN OF PLE TO THE DESIGNATED DESK IS TO PLEASE SEE TO THE REALIITIES AND AMOUNT OF TIME WASTED (AS PROMISED IF THE COMPLAIN WERE TO RESOLVED IN PRESCRIBED TIME,THE WHOLE PROCESS WOULD HAVE NOT WASTED FOR SUCH LENGTH).

NOW MY POINT IS VERY HUMBLE,STRAIGHT,HONEST..

1. WHY SHORTAGE OF INFORMATION?
2. WHY THE NEW CUSTOMER'S ARE NOT ACKNOWLEDGE ABOUT THE HIDDEN SCHEME OR CLARIFY WHAT THE SCHEME STRUCTURE IS?
3. WHY THE ISSUE IS NOT RESOLVE IN SAID TIME?
4. WHY THE AIRCEL DINT FEEL RESPONSIBLE TO CALL BACK TO ACKNOWLEDGE THE RESOLUTION?
5. IF THEY THOUGHT THE RESOLUTION IS DONE AND STATUS CLEARED IS REMARKED,THEN WHY DIDNOT THEY INFORM THE CUSTOMER?
6. WHY THE AUTHORITIES TALK VERY IRRESPONSBILE,RECKLESS,ILL MANNERED AND DEFEND THEMSELVES INSPITE OF KNOWING THAT THERE WAS ROOMF RESOLUTION IN DIGNIFIED MANNERISM.
7. WHY THIS SIMPLE COMPLAIN TOOK SO MUCH OF TIME, WHAT IS THE ACTION TO BE TAKEN TO ALL WHO PROMISED TO COME BACK IN SAID TIME?
8. IT IS NOT A MATTER OF SIMPLE MISINFORMATION,SHORTAGE OF INFORMATION,WHICH WOULD HAVE DEFINATELY RESOLVED IN FEW HOURS AND MADE NECESSARY CORRECTION NEEDED,REQUIRED AT BOTH END..CUSTOMER,ORGANISATIONAL(SERVICE PROVIDERS)
9. WHY THERE IS NO SINGLE POINT OF CONTACT AND WHY THERE ARE NEW SUPERVISOR SPEAKING ALL THE TIME, WHERE IN THE ISSUE HAS BE EXPLAINED RIGHT FROM SCRATCH LEADING IN WASTAGE OF TIME,REDUNDANT DATA,INFORMATION.
10. IT IS NOT A PITY,PETTY CASE,CONCERN. WHY THE CONCERN HAS NOT BEEN TAKEN SERIOUSLY AT GROUND LEVEL AND METAMORPHISISING INTO A MAMONTH WITH FAULT UPON FAULT,CONCRETE OF FAILURE's.


THERE GOES TIRING EFFORT TO WRITE ALL THE ABOVE, BUT MY CONSTANT EFFORT IS THAT..I AM A LITERATE,AWAKEN,EDUCATED CONSUMER. NO CONSUMER IS TAKEN FOR GRANTED AND TURN THE TABLES. ENSURE THAT,I AM HEARD AND THIS IS NOT HERD OF GOATS TO CREEP THE DIRT AND NEGLECT THE CREAM.

TO SUMUP ..I WRITE AND WOULD LIKE TO END...THE AIRCEL IS TOTAL FAILURE...I AM SORRY THAT AIRCEL AS PROMISED IS NOT LIVING STONE TURNED AND NOT UPTO EXPECTATION....AIRCEL HAS LONG WAY TO GO..IN STIFF COMPETITION WITH TATA,RELIANCE... GROW UP AIRCEL..VALUE EVERY INDIVIDUAL CUSTOMER....THIS IS NOT TO BE PREACHED...IT IS TO BE FOLLOWED..



MY ONLY SOURCE OF HOPE IS CORE & MINISTRY OF CONSUMER AFFAIRS, I AM TIRED TO TALKING TO PEOPLE AT AIRCEL..PLEASE HELP.. CORE HAS ALL THE FACTS ABOVE MENTIONED..PLEASE DO THE NEEDFUL HELP AND SAVE US FROM THE DEBACLES OF THIS UNORGANISED MAGICIAN'S..PLEASE.


LET ME HEAR FROM AIRCEL FOR APPROPRIATE RESOLUTION AND COURSE OF ACTION ON THE EVERY INDIVIDUAL MENTIONED ABOVE,, SPECIALLY SHRUJANA ON 29TH MONTH THE SECOND CALL..Mr.ALI,PRATIBHA ON THE LINE....Radhika was hopeless..


i repeat let AIRCEL ORGANISE A CONVERSATION SO AS TO ARRIVE AT RESOLUTION AT AN EARLIEST..


ABOUT RELIEF..I WILL,SHALL SPEAK ONCE THEY GIVE CALL..

WITH ABOVE ALL FACTS AND DETAILS IN GREAT OPTIMISM I THANK CORE FOR BEING WITH THE CONSUMER,CUSTOMER AT ALL TIMES..THANK YOU CORE..


I AWAIT OF PROPER REPLY..AT AN EARLIEST..
Sir, see to that there is worthy reply,worthy resolution in the honour of consumer...i owe you my hopes..



THE GENEROSITY OF NATION IS GAUGED BY ..HOW IT TREATS IT OFFENDERS..THE SAME WITH ANY ORGANISATION,SERVICE PROVIDERS..THE GREATNESS OF YOUR SERVICES IS GAUGED NOT BY WHAT BENEFITS YOU OFFER TO THE CUSTOMER(TO MAKE CUSTOMER BASE FORCIBLY) BUT HOW YOU RESOLVE THEIR COMPLAINTS,CONCERNS...

Respected Sir/Madam,

on 29 march directly i have received sms that you have sucsessfuly recharge Rs. 45/-, in which i will be benefited for 0.50 paise per second.

I have not requested for that.
On same day I have recharge Rs. 333/- in which i have received 999 minutes free for a month.

There is no benifit by recharge of Rs.45/-.

I had made complain to aircell , ( SR # 1-[protected])still i have not received reply from them.
i had given call to consumer care, visited three times to borivali centre, writen mail to customer care but still not even reply or action.

every time borivali staff says it is not in our hand , please visit after two days.


please look in the matter.
complain SR # 1-[protected]

thanks

abhay shah.

i have paid the bill.But my calls are getting barred again and again. No prope response from the nearest aircel outlet. Please see to this

A sum of Rs.745/- was debited on 3rd March 2010 and again on11th March 2010 under ECS arrangement for the same bill.I spoke to one MS.Ramya on 12th March and It was not reversed and subsequently I have sent a e-Mail to the company to rectify the error. On 10th April 2010 and again on this day (12/4/2010), I was trying to contact the company by Telephone (No.1211) and there was a recorded voice "YOU ARE IMPORTANT CUSTOMER - ALL OUR OFFICERS ARE ATTENDING TO THE CUSTOMERS - PLEASE HOLD ON". It is going on for 30 minutes on both the days but there was no response. There is something wrong with their communication procedure and they should try to rectify it.

My prepaid ph connection was debited by Rs30 each for 2 months even though the ph was not in use. In fact I had removed the SIM card as I was out of Hyd.

Even then they debited this amount towards caller tunes.I was not aware that it was ON and that I had to pay for it.I never asked them to provide it and so was not aware because caller tunes are heard by the other party.

I have repeatedly asked them to call me and refund the amount but they have neither contacted me nor refunded.

Why shd Mob service providers behave so highhandedly? Does TRAI ever take cognisance of this?

I get stupid msg of ph and although I have sent DND 10 times yet these msg(SMS) continue. In fact service providers themselves start these and irritate us and then by mistake if we press the button u get charged.

These opr shd activate services only if especially requested by us in writing or email and not otherwise.

Can anyone help.

K Ramani, Ameerpet, hyd-16

I am Prakash,Son of Sri Vijay Kumar Dubey
Using Aircel Numer[protected] near about April 2007
But at this time without resion my balance will be negative 100/-
After Some time aoutmatic it reduce negative 75
Pls give me right resion for this happeing
AS SOON AS

Dear Sir,
My mobile no. is [protected] in the name of Ramendra Das. I would like to draw ur kind attention to your Aircel Music on call Service.Last Month that is on 26th Mar' 10, I have got a message that my Aircel Music on call Service is activated & charged Rs. 10.I have contact to your customer Care & they told me that I had received a call on 26.03.10 & subscribe it but i din't receive any call on that day & have not subscribe this service then how can it activated? Sir please guide me what to do & if possible returned back the money.