Aircel Complaints & Reviews

Dear Sir /Madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awating to hear from you.

Thanking you,

Your's Sincerely,

Bala.V

i have taken new sim of aircel few days ago n was working well,
frm yesterday this no. is barred for the outgoing calls n also for the gprs service due to non submission of my i.d, but i hav submitted it already to the dealer and dealer saying he has submitted the it.
but im the one who is facing prob n dont know wat to do

Dear Manoj / Bhakti,

I am Ms Vidhi Bhupendra Ashara
My aircel number is [protected].
I have bought the aircel card from a retailer and the address is as follows

National
306/8, Moreshwar Building,
L.N. Road,
Opp, Matunga Central railway Station,
Mumbai-400 019

The day I have taken the Sim from the retailer I provided these doccuments.
A xerox copy of my Pan card.
Rashan Card xerox for address proof.
A Passport size photograph along with the form with signature.
As soon as I received the sms from aircel for submission of the doccuments I crosschecked with checked with retailerand informed that the doccuments are been collected by the aircel agent from the retailer on 30/04/10

It's been more than 24hours I can not make outgoing calls and I am asked to resubmit these doccuments.

I have asked several times customer care executives to provide me the following information
Aircel office has received the copy of my doccuments submitted to the retailer or they have not?
If they have received the doccuments then what is wrong with the doccuments and why I am asked to resubmit the same doccuments?
I am provided with the complaint number after more than 24hours by Mr Ishwar Yelpur and that is
SR 1- [protected]

After asking for mor then 10 times and more than 24hours to Coustomer care team leader Aircel Mr Ishwar Yelpur is unable to provide me with the correct information.
This is a complaint for all the customer care executives and for their team leaders that they never provide correct information when asked.
They never have updated information of a customer' s account and while asking for a complaint number they never provide one.
If they provide complaint number they donot put a right complaint to their senior.

Please find the problem from your side because customers are not always at fault.
If my fault is I have selected Aircel as network provider for my phone then I don't need the service and return the amount I have paid for GPRS 98rs
SIM 50rs
Recharge for activation 55rs
rechage of 199rs out of that you can check the balance in may acount and return it.

this is to inform u that I am sending copy of this email to Indian Consumer Complaints Forum

Thanks & regards
Vidhi Ashara

Today i purchase refill voucher of MRP 50/- , from shivam communication ,which is situated near vikroli railway station.but while recharging error is occured. now shivam communication not accepting and also not co-operating to customer. this is the how showing the value of Aircel customer.Card SR.no.[protected] and shivam communication not ask the customer on which circle this card you are handling. i want my 50/- refund or recharge at your end only.and also aircel service is worst while recharging the voucher form any where.

I previously complained about some sites not opening on Aircel GPRS internet connection. The site that I mentioned before was Blogspot. However, the problem with Blogspot is now sorted. But, there are a hell "lot of other sites" that do not open on Aircel but do open on other connections. One such site is Bel India`s official website: http://www.bel-india.com.

It is good to see that the Blogspot problem was sorted out, but solving individual dns problems is not going to help Aircel`s cause. It is better if they rectify their local dns update mechanism, otherwise in some time to come, nearly half of the new sites won`t be opening on their gprs, and their services will be doomed.

Hi..on 11th april 2010 early morning 4:47 AM (Why this time, becaz we are in sleep mode so we never no what happened!!!!!!) i got a message from aircel that i been charged 30 rupees for using caller tune...but i never used caller tune...even i hate this caller tune option...Then morning i came to know there was 30 rupees less in my balance. I called customer center...one great guy came on line..initially he told me that i have used caller tune for the past 30 days...later i asked the proof..then he was quiet..then he told me that they offered me without any prior information by deducting Rs30 (!!!!!!). Then he told me the way how to deactivate.I did in the same way the caller tune deactivated...But what happend to the deducted amount !!!!!!..This things are happening to everyone...as most of the people never think about balance many time. So guys dont sleep in the night to follow this kind of things :-):-):-)

My balance deduct RS 3 rupees each day for cricket update and receive irretating repetated message in my number regarding crick info update.

I did not subscribe for cricket update.
I called in their helpline line number after that they provide me another number 555005.
I called on 555005 and disable this service( earlier I was not subscribe for this service any time) till I receive same type of messages and balance was deducted.

I want my balance should not be deducted for the service for which I did not subscribe and refund of my earlier balance deducted for this service.

Thanks ,
Samit Bisai
mobile: [protected]

My mother Smt Madhuri Johri is an Aircel mobile subscriber and her mobile no. is [protected]. On 13th April, 2010 voice chatting service was activated on her mobile number without our knowledge and concern. When a saw the sms, I immediately lodged a complaint against this. Aircel customer care executive took my request giving me complaint no. 1-[protected] and assured that the refund shall be made within 72 hrs. Unfortunately, we could not receive the amount. After 5-6 days I again enquired regarding my complaint and once again they assured me to refund it within 48 hrs. Again I could not receive the refunded amount. After this I enquired several times and every time they assured to refund the amount within 24 hrs. Today on 4th May, 2010 I once again enquired about the refund, one of Aircel customer care executive named Mr. Sushil told me that with the activation of voice chatting service I was rewarded 1200 sec. free Aircel to Aircel talk time and that has been credited into my account and hence, the refund could not be made.
Now I want to ask
1. How can any service provider activate any value added service without subscribers concern and,
2. When I immediately lodge the complaint why they did not de-activated the service.
3. If Aircel has credited free talk time to my mobile under any scheme without my concern, who should bear the cost of same.
I would like to tell that this has happened second time when they activated any value added service to my mobile no. but first time I complained and got the payment in some 15 days time. But this time Aircel people are refusing to give me refund.

Hence, I sincerely request you to take action against the service provider and help me in getting my refund as early as possible.

Thanks and regards,

Tarun Kumar
Mobile No. [protected]
E-mail:- [protected]@yahoo.com

I am Anupal Dutta. I have a AIRCEL SIM which was out of my mobile (COMPLETELY SWITCH OFF) from 29th of JANUARY, 2010 till 28th of APRIL, 2010. On 1st MAY, 2010 I have a balance of Rs 28. In the afternoon I got a message that my DIALER Tune has been renewed successfully, which made my balance to Rs. 3.85 from RS. 28 and which I haven't activated any DIALER TUNES. When I called the Customer Care, (Someone named VARUN or ARUN) took my complain and gave me the Complain # 1-[protected] and told me that I will get back my balance and my DIALER TUNE will be deactivated within 48 hours but nothing happened. When I call them after 48 hours i.e. 3rd May, 2010, they told me that the complain # is not valid. ASLO THEY TOLD ME THAT MY DIALER TUNE WAS ACTIVATED ON 16TH APRIL, BUT I PUT THE SIM ON MY MOBILE ON 28TH OF APRIL, 2010. HOW COME I HAVE ACTIVATED THE DIALER TUNE WHEN MY AIRCEL # WAS SWITCH OFF. YOU CAN CHECK THE CALL RECORDS IF ANY INCOMING OR OUTGOING CALL WAS MADE DURING THAT PERIOD. How you PEOPLE are cheating the Customers. I have asked the CUSTOMER CARE EXECUTIVE to forward the call to the next level but he didn't and disconnect the call. Then again I called back at around 8:05 pm, another CUSTOMER CARE EXECUTIVE pickup my call and forwarded the call to the TEAM LEADER on my request but I WAS PUT ON HOLD FOR 45 MINUTES AND NOBODY ANSWERED. THIS IS THE CUSTOMER SUPPORT AIRCEL IS PROVIDING????????

On 03 May 2010 after 6 o'clock i cant call anybody even messages are not going . Even customer care not connected. no proper information regarding the operator service
By Murali [protected]

Sir/Madam,

I am here complaning about a nation wide problem facing by all prepaid mobile customers of India. Its just about the recharge "cheating" that, when we buy a recharge card worth Rs.10, we only get Rs.7.07, for a card worth Rs.20, we only get Rs.15.13 for a card worth Rs.50 we only get 43.33, and for a card worth Rs.100, we only get Rs 88.06. All the company are cheating the customer by doing such an unfair transaction.The company takes the talk time money by giving the services then why they are taking the amount as processing fee,Access fees and they says that the amount we gives are inclusive of all the taxes. They take money for giving value added services, for lifetime validity, and for all and all offers even thought its on net free calls. And now the companies starts charging for the costumer care calls also. That why I call it as a "big cheating" so please take necessary action against the Recharge cheating doing by the companies....

Thank You

Hi,

Very poor consumer service from aircel.

Am jaiganesh from chennai & my mobile number is [protected] & [protected]. I have processed the migration form by the date 22nd April 2010 at Little mount office. They said that my line will get disconnected on 25th April 2010 since my billing date is 26th of every month. But till now they didn't process it, i called to customer care several times unfortunately all are providing the same answers that it will be processed. Since the migration from prepaid to postpaid is happening within 24hrs but reverting it you are taking this much of time..? (!). Am using aircel for past 8 years & feding up with this type of processes.

so many follow-up's done but they are not responding to anything.. They are ready to save the tigers but not there's customers..


Request number for your reference: [protected]

Regards,
jaiganesh

Hai sir/Madam,

I am Theresa, using Aircel for more than 3 years at the same number. I didn't sent any message to aircel for activate the daily picture message. But recently i am receiving the Picture Message. Now i want to de-activate the picture message via message. I have tried to customer care for many times, but there was no response. I[censored] don't give me the solution, i will change to some other mobile service.

My Mobile No.[protected] under Postpaid Plan 149.

In the Aircel web portal I have seen my invoice of mentioned mobile number dated 19th April 2010. This is very unfortunate that there have several discrepancies and mistakes are in the bill. Is there any intention?

I have sent 55 local small SMS within 80 characters on 15th April 2010. Re.1.00 has been charged for each in place of normal SMS charge @ Re.0.50 per SMS. Extra amount charged for Rs.27.50 here. Another amount for Rs.30.00 also has been charged on 20.3.2010 for IMI. I have no idea what is this.

I can't check the local call details. If I checked in properly, I think, there has also some mistakes.

I am not taking Itemized bill. If I or any customer could not check the web portal then amounts would be forfeit?

I have requested to refund the amounts immediately to my mobile account and also advised to stop this type of cheat with the simple customers.

SD/-
Spandan Gain
24.04.2010

I bought neeyum naanum pack 3 months ago. The calls between sim1 to sim2 is 10 paise as per the plan. But calls made from sim2 to sim1 is costing 1 rupee. i register complaint through customer care and also i vistited aircel cellcity. they said it will be cleared within 2 day. Still i didnt receive any response. I have been waiting for 3 months....

sir
I bought an aircel recharge voucher of rs 25/. but while scratching for the 16 digit pin it was damaged and the nos are not visible. the serial no of the voucher is [protected]. i m still having the voucher with me.
plz help me getting back the voucher.