Aircel Complaints & Reviews

I am VIPIN KUMAR PRASAD and i am using aircel no.-[protected].I have a poroblem with internet connection using on pc.When i connect my mobile with my pc and start internet, after 5 minutes it autometically get diconnected by the server. and My another problem is my aircel internet connection speed is very very slow. This causes me a great problem.When i try to contact customer care they dont give me any reply, they simply say that contact our GPRS department.and i was unable to contact there.so please try to solve my problem.
so, kindly I request you to please call me in my mobile number [protected]. and my email id is [protected]@gmail.com.
From Vipin kumar

Dear sir,
Yesterday I had recharged my AIRCEL mobile number([protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting) with Rs. 249/- (+ 2/- as internet charges) through "easymobilerecharge.com" but didn't receive the balance till now. I have also informed AIRCEL about this cheating but they don't have any information about the above mentioned site. If possible please try to credit the balance to my number. Otherwise, please refund my money to my SBI account (A/C no. [protected]) ASAP.

Calling to 198 is free toll free number for booking the complaints, If i am trying from other region to book a complaint i need to call 121 or [protected]. Thay are charging 50p/3min.

So i called from another network mobile or landline they not responding for that call.

For booking the complaint why thay are charging. Also the very worst customer services.

1. 15 to 30 taking to reach the customer care officer.
2. Unwanted messages and calls are reaching us with our pre knowlege we need to spend hardly half a day to stop this services.

Hi,

Some 10 days ago i tried recharging my aircel number online by Rs.125, although transaction failed but the amount was deducted from my bank account. I am really disappointed by the custome care of aircel they will either disconnect after hearing my problem or put me on hold for about 15 minutes.

Please let me know where and whom should i get in touch with.

Dear Sir,

I lost my mobile phone in around 5.00 p.m to 6.00 pm. on 20/07/2010 while travelling in a Bus from egmore to manali new town at chennai, Tamil Nadu. My Phone Number is [protected]and Phone model is Nokia 2700 classic black and Mobile IMEI No [protected], . Kindly arrange to deactivate the above Mobile from barring its further use. Please take immediate action about this.

Regards,

kalaiselvan s.s.

From

Prasad M K
Patteripparambil House
Thiruvampady P O
Alleppey
Kerala
Pin 688002
Mob[protected]
E–Mail : [protected]@rediffmail.com

We had received information from Mathrubhumi News Paper for company looking out property for Tower installations for Aircel company. We contacted the outsourcing company (G R Communication centre pvt ltd) on how to move forward, where...

Hi,

I have forced to write such mail to AIRCEL, to highlight the Quick??? Response for Customer’s complaints.

This is Karthick, using Aircel connection for past 2 years, my first mobile no. [protected].

Before migration of my Prepaid (Mobile no. [protected]) line to Postpaid, I have never faced any issues with your service.

Unfortunately, I have requested for Pre to Postpaid migration in the month of March, while applying the sales person informed me it will happen with in span of 24 Hrs.
But the same was taken 3 days, after much effort from my side; also I have received the welcome letter from your end (March 30th). I thought my issue was solved.

In month of April I have received my monthly bill for no. [protected] and shocked due to charges were appeared for another number ([protected]) which is in CUG.
(after 30th March also). Hence immediately I have contacted Customer Care to check whether both the numbers are in same CUG or not. Customer care executive has
Confirmed both the numbers are in same CUG and she has raised a complaint on 28th April 2010, SR 1-[protected] to revise the CUG charges.

But the complaint was not yet resolved for more than 78 days, they given TAT as 48 Hrs.

Mobile no. [protected], since I have received only monthly rental for this number in month of April, I paid the bill. But in next month bill the same issue (Billing Error) has
occurred with this number also CUG number ([protected]) has charged. Hence again I have raised a complaint for this number which is SR 1-[protected].

But the same was not yet resolved for more than 1 ½ month, TAT given was 48 Hrs.

In the mean time, I have received en-number of call from your Collection telecalling team on both the numbers. (Without checking open complaints)
I am tired to explain about the open complaint to those pupils. Mean while both the numbers were OG barred for two times, which is never expect from AIRCEL.

My Concern:

• I want my bills to be reworked from the month of March 20 to till date.(Mobile no. [protected] & [protected])
• In my Free Minutes also CUG numbers was detected, required waiver on the same.
• CUG number charges have to be revising in all bills for both the numbers.
• Before calling to customer, collection team has to check for Open complaints.
• My both the complaints has to be closed on priority with proper FIX.
• Since there is over due in my account, after resolving this complaint I required time to clear the dues.
• My lines should not get barred before resolving these issues. If anything has happened I forced to suit a case in Consumer court.

Thank you.

Karthick. N

My phone number s [protected].My name is Soham Sarkar.I reside at Behala Bakultala.Nearest Landmark is DIAMOND CITY WEST.Inspite of launching several complaits about the BAD NETWORK SERVICE in the region no such steps has been taken by the company to deal with the problem.This proves that the tecnical team of AIRCEL is worthless.
I will be very thankful if you please take strict action againsts this matter and solve the problem.
This is the 21st time I am complaining about this matter.

Sir/ Mam,

This is Nazia my mobile number [protected]
I always receive sms's from Aircel company for friend's zone activation
The sms goes in like this - "HI this priety (any girls name) want to have friends " from 5700 number
I never care to even reply this sms. I just delete this kind of sms
And I got at call from [protected]. I don't even receive this call because few days i have faced the same problem where in I thought its a international call and received it and there was a IVR for friends zone was going as i was not interested I have disconnected the call. To my surprise I noticed that my balance of 25 rupees have been deducted. I had fight with the customer care executives to refund my balance as i haven't activated the service they took 48 hours to reply my balance.
And again I am facing the same problem. My balance have been deducted on the name of friends zone activation without any activation from my side.
I have raised a complain (1-[protected]) where in i asked them to refund the Rs22. Now the customer exe says that the balance will be refunded as a promo balance where in I cant make the international calls or send sms.
I cant understand why Aircel company wants to deduct the balance with unnecessary service which customer don't want to have.
I will make sure that i will not the Aircel sim from now and I will even make sure my friends and relative even don't use the sim.
They will loose today one customer tomorrow two and one fine day they have to close their business.

Regards,
Nazia Sultana

Hi,
I am a Aircel prepaid customer with number +[protected] from more than two years.I am facing the network coverage problem in my residence area from last more than one year. I had complained to customer care a lot of times, but always received a same response "We are going to install a new tower near HATIBAGAN SHYAMPUKUR STREET. I don't know why I am getting the same response and people on your side are not taking the problem seriously.If the response I am getting from the customer is correct when I can expect the new tower to be installed.

I am staying at the following address

31 C SHYAMPUKUR STREET KOLKATA 700004 [ NEAR HATIBAGAN TOWN SCHOOL ]

In our flat, balcony or even in our society the network signal bar on cell display goes up and down rapidly and sometimes it completely goes off. ...Due to this I am facing a lot of problems. I am not able to talk even I am standing in the balcony of my flat. Its very irritating.

me few friends have changed the service provider due to this coverage problem.

One thing, I want to add here is, there is no problem with my cell. So please don't suspect any problem with the handset that's not the case, I have tried using some other cell phone but results were same.

Please look into this issue as soon as possible.

Looking forward for your response.

Thanks & Regards
Avijit Sarkar
My aircel Number is : +91 [protected]

My aircel compalin number are :A) 1-[protected],
B[protected]
c) 1- [protected]

Dear Sir/Madam

This is suganya form chennai. Last month (June'10) approx June First week, i got a msg as thank you for subscribing friends zone, actuallly i did not subscribe for it, they charged 30 rupees for it.. i tried for CC to complain but its always busy. Then again June last week they charged 30 rupees for friends zone.i dont know why they are doing like, i am fedup in trying to CC.
Now again yeserday( 11th july) they charged 30 rupees for friends zone. all my balance are going like this.
what can i do how to get rid of it.i am planning to change to some other network other than Aircel, no proper customer service from aircel.

Please give an alternate help for this, please reach me at [protected]@gmail.com.

To
Gurdeep Singh,
COO-aircel

well i own a number [protected],wellin the begining when i was calling it stated number not valid to n number of callers i was calling,and finally my cell phone is showin sim card registration failed .
Well sir this is not an individual case but you can even find numerous ones in any of the complaint oriented websites.Adding to it is your great customercomplaint which never picks up the phone,if you dont believe me,just simply buy any aircel sim card from market and then check it,
I know nothing is going to happen nor any of my grievences acknowledge but i just wanted to write this so that atleast people don't get duped from your big marketing campaings,for which you have assigned MS Dhoni and you are ready to pay him millions but you won't iron out ur technological issues.

regards

An ex user
Anshul Thapliyal

aircel gprs activation is very late ,,,then activation period takes 48hrs ....so customers are affecting this delay.. any urgent time how to connect internet through mobile or pc ....so,these feedback forwarding consalting department,,,and then takes further action....



by aircel customer

I have been aircel for about 9 months. But i am getting calls from aircel regarding the song choice for caller tunes. Its really irritating. First of all I am not interested in setting caller tunes.. I never want such calls.
My no: [protected]

Dear Sir
I Am Rupesh Kumar Singh Director Of Vishwa MART Infocom Pvt. Ltd. i purchage 2 Postpaid connection from Aircel [protected] and [protected] i have receipt number and all
1. i have his receipt of both number witch is issued by aircel and they people are accepting that its receipt from my site

I Receive Aircel Receipt number
CEF NO . DL1POP 0275611 for [protected]
CEF NO . DL1POP 0275616 for [protected]

but they people are not activating my numbers and they people are told me that is gold numbers and we can not gave you

Dear sir please help me if i pay money and my documents and i get receipt from Aircel so why they people are not giving both numbers
please help me i am to sad with Aircel

Thanks & Regards
Rupesh Singh

I am using Aircel Life time Prepaid Connection. I am have recharged my account with 61 Rs.(unlimited SMS Pack for Local and national Numbers for 30 days validity). But whenever I am trying to send any message,it does not deliver on time...It reaches to the people after sometime.(after 30 min..after 2 hrs..after 1 day as well..)Few messages are not getting delivered as well....

Thanks and regards,
Karan S. Madhavi.

i recieved a message that temple pack has been activated in your mobile.......i dont know how it has been activated....make it deactivate as soon as possible........if you are making unneccessary charges means i will inform to your head office.......

Dear Sir/Madam

My name is WASIM I SHAIKH. My Aircel Number is [protected]. I am using NOKIA 5130 XpressMusic Mobile. I have same problem, I have recharged Pocket Internet card of 28 Rs/- denomination which avail 7 days of free net service

But in this period of seven days I made several call to customer care so that I can get the GPRS setting, but I didn't get the setting, which means no use of my Pocket Internet recharge

then after 8 or 10 days i again called to customer care(198), and they asked me to call VAS help line(1214) and from there i instantly got the setting, after getting the GPRS setting I recharged with 14 Rs/-(3 days free net surfing) denomination Pocket Internet Card, but for surprise, I was unable to use the setting with both Opera mini as well as Nokia 5130 XpressMusic browser and this is my 2nd day of recharge[protected]. I am tired of calling the Customer Care (which is repeating same sentence of "Sir there is some network problem which will get solved in 2 Hours, after 2 Hours you will surely be able to connect")

Now my question is What about my Rs 28 and 14, It's totally waste, who's going to repay and how, and if there is any problem with Network then how can I be able to make calls. And now I am unable to call Customer care also (because all customer support executive are busy)

i have bought two sim from aircel office hamirpur,.,.on that time they gave me a offer,.( on one sim with 252talktime, 150 sms, callrate 0.45 STD, and sim Rs 50.00 only,.,.)but after one week on both sim defult service's activated as like caller tune, friend's chat service, and deducting my balance,.,.,i think this is bad service ,,,.,.but i don't know what i do now,.,.,.?

I have recharged my aircel mobile connection on 22,Jul,2010 through sbi online banking.i called many times to customer care and every time replied by customer care your amount will be credited with in 24 hours. today is 05 june,2010 but amount not be credit till date.They give me request id also.Request id is SR 1-[protected]
Please resolve my soon.
Thanks!

Nidhi............