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Aircel Complaints & Reviews

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Updated: Aug 8, 2025
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B
budugu59
from Gudivada, Andhra Pradesh
Jul 26, 2010
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Address: Hyderabad, Andhra Pradesh

Hi sir,

My name is Anurag Srivastav. I have a girl friend. Daily she is receiving call from a person. He is giving a tough time to her. Actually, he calls himself as Paul Brandon Taylor. He says that he works in TCS,banglore. He says he had done a project on Aircel implementing GPS for Andhra Pradesh zone. He said all her details correctly. He says he is an Anglo Indian. Now he started harassing her, saying that he loves her and started compelling her. She is very much worried about that. So please send me the details of that person. It would be much helpful to her. His mobile number is [protected]. I think some one playing a practical joke on him.

So please send his details to [protected]@gmail.com

Thanking you sir,

Sincerely,
Anurag Srivastav
Aug 13, 2020
Complaint marked as Resolved 
AIRCEL COMPLAIN




Dear sir,
i m vijay kumar modi, my add. is b-8, phutakoat, near panch mukhi hanuman mandir, chandpole, jaipur. rajasthan. i have an aircel prepaid connection no is [protected], i need my call's & sms out going detailes of june & july 2012 month's on urgent bases. so plz u shall be mail my call detailes on urgent bases. email id is :- [protected]@gmail.com
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    S
    sameermore
    from Mumbai, Maharashtra
    Jul 25, 2010
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    Address: Thane, Maharashtra

    I Sameer R. More on 23rd i bought the aircel sim card([protected]) the card cost was 60rs with the talktime of 120rs (in 1st month 50rs ,2nd month 40rs, 3rd month 30rs) i called 123 to activate the sim card after activating the sim card i just called my friend to confirm whether outgoing calls are going properly and then i removed the aircel sim card and put the another one which i use regularely after 2 days i put the aircel sim again in the mobile and checked out the balance the balance was 18.40 only, i called up aircel customer care there Ms Shradha Joshi told me the surprising thing which was very shocking to me. She told me that i have sent 200 plus smses on 23rd on a single number, which she did not tell me. If you see my history with the other operator (i.e idea) which is my regular sim card I never ever did more than 5 smses on a single day. This is a fraud that AIRCEL is doing and needs to be stopped immediately. Please suggest me how can I proceed further against AIRCEL

    Reply asap

    regards
    sameer more
    [protected]
    This is indeed very strange, I believe there is some technical issues, why don’t you visit the nearest company outlet in Thane and report your issue . I am sure they will resolve it.
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      mrnavneetsingh
      from Pune, Maharashtra
      Jul 25, 2010
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      Address: South West Delhi, Delhi

      I AM AN USER OF AIRCEL MOBILE SERVICE SINCE 5-6 MONTHS. BUT I AM VERY DISSATISFIED FROM THE SERVICE OF AIRCEL. THEY ARE DOING A LOTS OF CHEETING FROM MY ACCOUNT.
      MAINE NDNC REGISTRY MEIN REGISTRATION KARAYA HAI PHIR BHI MERE NO. PAR AIRCEL KI MARKETING CALLS AATI RAHTI HAIN AUR MERI BINE KISI ACCEPTENCE KE CHARGES KATTE RAHTE HAIN, CUSTOMER CARE MEIN CALL KARNE PAR NEXT TIME AISA NAHI HOGA KAHKAR TAAL DIYA JAATA HAI. MEIN IN KI SERVICE SE PARESHAAN HO GAYA HOON LEKIN APNA NO. CHANGE NAHI KAR SAKTA. KABHI CALLER TUNE YA DIALER TONE KE NAAM PAR TO KABHI KISI AUR SERVICE KE NAAM PAR PAISA KAT TA RAHATA HAI. KOI SUNWAI NAHI HOTI .
      KYA KAROON.
      MERA MOBILE NO. HAI :[protected]
      NDNC REF NO. : S[protected]
      DATED 11/03/2010

      AAJ BHI MERE ACCOUNT PAR MARKETING CALL AANE KE BAAD BINA KISI ACCEPTENCE KE 5 RS. 5 DAYS KA CHARGE FRIEND ZONE NAAM KI KOI SERVICE KE LIYE DEDUCTION HUA HAI. USKE BAAD PHIR 5 DIN KE BAAD PAISA KATNA SHURU HO JAYEGA.
      BINA INFO KE DIALER TONE ACTIVE HAI.
      MARKETING SMS BHI AATE RAHTE HAIN




      KYA KIYA JAYE?

      PLS KOI KAARWAAHI KARE.

      NAVNEET SINGH

      MOBILE :[protected]
      Aug 13, 2020
      Complaint marked as Resolved 
      I can understand your situation. I think you should visit one of their company outlets and get your issue resolved.
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        C
        chandan0106
        from Mandleshwar, Madhya Pradesh
        Jul 24, 2010
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        Address: Chennai, Tamil Nadu

        Dear Sirs,
        I have no option but to submit my complaint about the casual and indifferent attitude shown by Aircel helpline executives and the following mail trails would convey the distinctly painful experience I am going through. I would be grateful and much obliged if serious action is taken against Aircel as they seem to work without SLA's and with their casual attitude of deactivating my personal and main mobile number instead of what was requested by me:
        [protected][protected][protected][protected][protected][protected]
        From: chandan0106 [mailto:[protected]@gmail.com]
        Sent: Monday, May 03, 2010 11:31 AM
        To: Corporatecare; [protected]@aircel.on; corpcare
        Subject: Customer complaint..

        Dear Sir / Madam,

        This is KS Ramachandran from Chennai. I have been using aircel mobile since 1998 with my mobile number [protected]. However, for the past many years I have been charged the monthly rentals of Rs 175 per month on the add on number [protected] when I had requested to deactivate this [protected] from my statement and not to charge any amount, as this mobile was lost almost in the same month as it was started using by my son. I had made several requests on this but with no action from your end.

        I was shocked and surprised to see this amount of Rs 175 per month monthly charge continuously all these years for this mobile [protected], when this mobile was lost and not used at all from the first month itself (as mobile was lost within few days of its activation). You may very well verify this from my previous several years statement with the usage is shown as "zero" for this mobile [protected].

        Please therefore de-activate this mobile[protected] with immediate effect and also reverse all the amounts charged on this mobile[protected] for all these years and confirm immediately per return.

        I spoke to your helpline executive Ms. Bhanu this morning Monday the 3rd May 2010 on this and I am sure she must have registered my complaint.

        I await your immediate response on the de-activation and reversal of monthly charges debited so far to my account on this mobile[protected].

        Regards

        KS Ramachandran
        [protected]



        On Thu, May 20, 2010 at 4:48 PM, Corporatecare <[protected]@aircel.co.in> wrote:

        Dear Subscriber,

        With reference to your e-mail dated 03/05/2010, we acknowledge your request for the disconnection against your Aircel mobile connection [protected], we thank you for using our services. Further, we would like to confirm that, your Aircel connection has been disconnected with effect from 20/05/2010. Please also note that you will be receiving the final bill of your above mentioned connection as per your bill cycle. You are requested to make the payment as per the final invoice so that we can close your account and stop further generation of the bills.

        We haven’t received any prior request for deactivating the above mentioned cellular number, hence we will be unable to reverse the charge as requested.

        Your service request number : 1-[protected]

        We cherish your association with us and look forward to serve you again.

        Please do send your feedback or suggestions to help us meet your expectations in future.

        Thanking you and looking forward to have your patronage again.

        Warm Regards,

        Sairam
        AIRCEL
        Customer Service Delivery

        PS: Incase you require any further assistance, please

        > Call our toll free number [protected] available only from your local Aircel mobile.
        > Mail us at [protected]@aircel.co.in
        > Fax us at[protected]

        _____________________________________________________________________________

        [protected] Forwarded message[protected]
        From: chandan0106 <[protected]@gmail.com>
        Date: Mon, Jun 28, 2010 at 10:45 AM
        Subject: Re: Reply to your e-mail dt: 03-05-10 / Ref: Mobile Number.[protected]
        To: Corporatecare <[protected]@aircel.co.in>

        Dear Sir

        I was shocked and surprised to learn from your helpline officer that you are continuing to charge the monthly rentals (I dont know if you are charging any other amount) even in the current month for the mobile [protected], although I have not yet received the bill from Aircel. If you are charging anything on this mobile anymore, I will have to take it up seriuosly with higher authorities for this indofferent attitude by your organisation to a valued customer, despite my repeated requests.

        Pls make sure that there are no more further charges for this mobile [protected] with effect from 20th May 2010, as confirmd by you in your below-mentioned mail, failing which I would have no option but to take this up for serious further and immediate action.
        KS Ramachandran (Chandan), Amritha Apartments, 2nd Floor, E58A, 21st Cross Street, Besant Nagar, Chennai 600 090 Mobile: +[protected]

        On Tue, Jun 29, 2010 at 9:01 PM, chandan0106 <[protected]@gmail.com> wrote:
        Dear Sir
        It is disgusting to note that your helpline executives do not even understand the normal English language!

        I referred to the following subject and told your executive as to why I am charged the monthly rentals on mobile [protected] and you should reverse all charges on this mobile wef 20th May 2010, as confirmed by your following mail.

        It is so funny that instead of doing this you have de-activated my exiting mobile [protected] which I am using for the last 15 yrs! Is it not funny? I am now not bale to make any calls from [protected] !!!!

        How do I communicate with your helpline? Can you please let me know?

        I would like to see activation of my mobile [protected] immediately..

        Can anyone pls help??????????????????????????????????


        On Wed, Jul 7, 2010 at 12:23 PM, chandan0106 <[protected]@gmail.com> wrote:
        After all that happened as per my mail below, I am shocked to realise this morning once again that I am unable to call out or send sms out as these services have been de-activated, as per what I hear, when I attempt to do either of them, for reasons totally unknown.
        1. Why are you all doing this to me?
        2. Is it because I am your most faithful customer for more than 10 years?
        3. Is it because I pay my bills regularly?
        4. Should I go through this pain regularly by your casual and illiterate acts?
        5. Do you have anyone in your organisation who will understand these customer complaints, especially when I have been more than careful about my compliance with your service expectations?
        6. I am wondering if I should write to consumer forum and also arrange to publish my article in all leading newspapers for the agony and pain that I have to go through every time these sort of things happen with Aircel.
        7. Your customer care confirms that all are ok in my account and he does not understand as to why this is happening! He says my connection would be restored in half an hour's time and every time your customer care executive says a nice "Sorry" without attaching any seriousness to it.
        8. This is not the first time it is happening.
        I am losing and have already lost unexplainable business time, because of your casual attitude and I would therefore demand penal charges of Rs 1000, from your organisation for these painful experiences and making me totally out of communication, for the second time. After all, everything has to work both ways...

        KS Ramachandran (Chandan), Amritha Apartments, 2nd Floor, E58A, 21st Cross Street, Besant Nagar, Chennai 600 090 Mobile: +[protected]
        ___________________________________________________________________________


        from chandan0106 <[protected]@gmail.com>

        to [protected]@aircel.co.in

        date Thu, Jul 8, 2010 at 8:52 AM

        subject Re: WHO GAVE YOU THE AUTHORITY TO DEACTIVATE MY OUTGOING CALL AND SMS FACILITY????
        mailed-by gmail.com


        hide details Jul 8
        Dear Sirs,
        1. Please read the mail trails below very carefully.
        2. Yesterday, the 7th July 2010, was a "BLACK DAY" for me. For the entire day, literally, my mobile no [protected] was totally de-activated by your services.
        3. During the day, I had spoken to many of your customer care executives who very easily said "SORRY" and promised to restore and activate my mobile within an hour or two hours, without attaching any seriousness to it.
        4. I was totally out of communication for the entire day and I realised that my mobile was activated again only as late as 10PM or so.
        5. I have been using Aircel mobile service for more than 10 years and this is the treatment for an age old customer like me!
        6. There has been no communication from your end for my below-mentioned mail of yester date.
        7. I would like to take it up to higher authorities unless you choose to reply with reasons as to why my mobile was deactivated. One of your customer care executives mentioned and apologized that there was a mistake in deactivating my mobile (you had wrongly deactivated my mobile[protected] instead of[protected].
        8. Surprisingly, this mistake has happened from your end for the second time and therefore I would like to be compensated for the total loss of one days communication.
        9. Unless the rule works both ways, customers and the service provider cannot work together qualitatively. In as much as you charge penal and late fees for late payment by a customer, you should also bear the pain the customer experiences due to your repeated mistakes.
        10. I would appreciate if you would please reply to this mail immediately and credit my account with Rs 1000 as penal charges for this serious lapse from your end. As explained above, please read the following mail trails to understand the sequence of events in this regard.

        KS Ramachandran (Chandan), Amritha Apartments, 2nd Floor, E58A, 21st Cross Street, Besant Nagar, Chennai 600 090 Mobile: +[protected]


        On Wed, Jul 21, 2010 at 2:54 PM, chandan0106 <[protected]@gmail.com> wrote:
        Further to my agonizing experience with Aircel, since this morning (21st July 2010) I am not able to use my mobile [protected] with the message " SIM card registration failed" and "No network coverage"

        I have a strong feeling that you have still not made any permanent rectification to the instructions I have given (please read my below -mentioned mails very carefully) and every time in your monthly billing cycle time, you keep de-activating my mobile [protected] for no fault of mine.

        Please show cause notice as to why I should not take this matter up to the higher authorities and seek compensation for the loss of business during my busy and important time, for no fault of mine. No amount of "sorry" or apology by anyone would satisfy me....

        Interestingly, no one from Aircel has shown any interest to even reply to my below mail of 7th July 2010, till date...

        If I do not get nay reply with suitable and permanent rectification to my painful issue and experience that I am facing, I will have no option but to take this up and make sure that Aircel will regret very much to their casual attitude to a 12 year old customer..

        KS Ramachandran (Chandan), Amritha Apartments, 2nd Floor, E58A, 21st Cross Street, Besant Nagar, Chennai 600 090 Mobile: +[protected]
        ________________________________________________________________________________

        from chandan0106<[protected]@gmail.com>
        to [protected]@aircel.co.in

        date Thu, Jul 22, 2010 at 3:42 PM

        subject Re: WHO GAVE YOU THE AUTHORITY TO DEACTIVATE MY OUTGOING CALL AND SMS FACILITY????
        mailed-by gmail.com


        hide details Jul 22 (2 days ago)
        1. After almost a full day of torture by your customer care services, I now find that I can make only local calls while STD, ISD and roaming facilities have been totally de-activated..
        2. WHY ARE YOU DOING THIS TO ME? IS THIS HOW TO TREAT A 12 YR OLD CUSTOMER?
        3. I HAD TO ONCE AGAIN TALK TO YOUR HELPLINE TO LODGE A COMPLAINT AND MY COMPLAINT NUMBER IS [protected]
        4. YOUR HELPLINE SAYS ONCE AGAIN "SORRY" AND SAYS THIS WILL BE RECTIFIED WITHIN 24 HOURS..!!!!!!!!!!!
        5. HOW MANY 24 HOURS I HAVE TO GO THROUGH LIKE THIS?
        6. DONT YOU PEOPLE HAVE A CHECK LIST OF WHAT FACILITIES ARE BEING ENJOYED BY A PREMIUM CUSTOMER LIKE ME?
        7. DONT YOU UPDATE YOUR SYSTEM WITH THE FACILITIES THAT ARE BEING ENJOYED BY A CUSTOMER LIKE ME?
        8. THE PAIN THAT I AM GOING THROUGH BECAUSE OF YOUR WORST SERVICES CANNOT BE EXPLAINED FURTHER..
        9. PLEASE CALL ME OR WRITE TO ME IMMEDIATELY ON RECEIPT OF THIS MAIL.
        10. NO ONE - I REPEAT - NO ONE IN AIRCEL SEEMS TO BOTHER ABOUT MY COMPLAINT AND I HAVE NOT YET RECEIVED ANY CALL FROM ANYONE FROM YOUR END ON THIS ..
        KS Ramachandran (Chandan), Amritha Apartments, 2nd Floor, E58A, 21st Cross Street, Besant Nagar, Chennai 600 090 Mobile: +[protected]

        from chandan0106<[protected]@gmail.com>
        to [protected]@aircel.co.in

        cc [protected]@aircel.co.in

        date Sat, Jul 24, 2010 at 5:51 PM

        subject Re: NO ONE IN AIRCEL HELPLINE MEAN
        WHAT THEY SAY..WILL ANYONE FOR HEAVENSAKE ACT ON MY COMPLAINT URGENTLY ??????
        mailed-by gmail.com


        hide details 5:51 PM (0 minutes ago)
        1. I am spending more time than is necessary with Aircel and my complaint mail dated 22nd July 2010 as below is still unanswered.
        2. I have spoken to as many as 15 helpline executives since yesterday and everyone says "sorry" and promises to restore my STD, ISD and National roaming facility within 24 hours and I have now gone through many 24 hrs and nothing has been done to my mobile, in this regard.
        3. Unfortunately, every time I dial Aircel helpline ([protected]) a totally new executive picks up the phone and asks me to repeat my compliant story all over again. Is there any system of storing customer complaints against their mobile number in your database; or your customer care executives just listen to the story and forgets it..??
        4. I have lost considerable amount of business time and would demand Aircel to credit my account with a nominal amount of Rs 3000, if not more...
        5. Customer care is saying sorry without a definitive time to resolve issues. There has to be SLA's for every service. In as much as Aircel levies penalty charges for late payment of bills, Aircel in the same way should compensate the customer for their inefficiencies and casual attitude to customers.
        6. I am a 12 yrs old customer with Aircel and am now wondering if I should lodge a complaint in the Indian Consumer Forum for an appropriate action for a common citizen of India like me and others who are pained like this every day.
        7. Depressingly, there has been not even a single mail from you to convey your concern or an apology for your indifferent attitude that is being shown by you to me.

        KS Ramachandran (Chandan), Amritha Apartments, 2nd Floor, E58A, 21st Cross Street, Besant Nagar, Chennai 600 090 Mobile: +[protected]
        This is strange, the CC executives of Aircel are known to be very useful. If you still have issues, try visiting the nearest Aircel store. I am sure you will get all possible help.
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          V
          vipinkumar2652
          from Gurgaon, Haryana
          Jul 24, 2010
          Resolved
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          Resolved

          Address: West Delhi, Delhi

          I am VIPIN KUMAR PRASAD and i am using aircel no.-[protected].I have a poroblem with internet connection using on pc.When i connect my mobile with my pc and start internet, after 5 minutes it autometically get diconnected by the server. and My another problem is my aircel internet connection speed is very very slow. This causes me a great problem.When i try to contact customer care they dont give me any reply, they simply say that contact our GPRS department.and i was unable to contact there.so please try to solve my problem.
          so, kindly I request you to please call me in my mobile number [protected]. and my email id is [protected]@gmail.com.
          From Vipin kumar
          Aug 13, 2020
          Complaint marked as Resolved 
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            D
            dey.arnab2008
            from Digboi, Assam
            Jul 22, 2010
            Resolved
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            Resolved

            Address: Nadia, West Bengal

            Dear sir,
            Yesterday I had recharged my AIRCEL mobile number([protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting) with Rs. 249/- (+ 2/- as internet charges) through "easymobilerecharge.com" but didn't receive the balance till now. I have also informed AIRCEL about this cheating but they don't have any information about the above mentioned site. If possible please try to credit the balance to my number. Otherwise, please refund my money to my SBI account (A/C no. [protected]) ASAP.
            Aug 13, 2020
            Complaint marked as Resolved 
            Well did you check if this site was recommended by Aircel? So you should report this issue to the CC or nearest Aircel store and if you can produce the transaction ID of the same they might be able to help you much faster.
            Dear dey.arnab2008,

            We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.in. We are available 24 hours on all 7 days of the week to resolve your issues.

            Your money is always safe with us. That’s our promise!


            Your recharge request has been correctly processed. Please find details for your order below:

            Order Number:197691
            Mobile Number:[protected]
            Order Time:[protected]:57:34
            Process Time:[protected]:33:47
            Operator:AIRCEL, West Bengal & Andaman Nicobar
            Amount:249
            Reference:HPR[protected]
            Order Status: Recharged


            If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.in

            We hope that you will provide us another chance to serve you.

            Best Regards,

            Easymobilerecharge.com Customer Care
            [protected]@easymobilerecharge.in
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              lbsivahari
              from Chandigarh, Chandigarh
              Jul 21, 2010
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              Resolved

              Address: Tiruchirappalli, Tamil Nadu

              Calling to 198 is free toll free number for booking the complaints, If i am trying from other region to book a complaint i need to call 121 or [protected]. Thay are charging 50p/3min.

              So i called from another network mobile or landline they not responding for that call.

              For booking the complaint why thay are charging. Also the very worst customer services.

              1. 15 to 30 taking to reach the customer care officer.
              2. Unwanted messages and calls are reaching us with our pre knowlege we need to spend hardly half a day to stop this services.
              Aug 13, 2020
              Complaint marked as Resolved 
              You seem to have a number of issues, but due to some industry norms, the service providers are charging a nominal amount for customer care services. Whereas if you are not able to reach the CC there is always the option of Aircel outlets which are there to help the customers and I believe they will also ask you get you DND service activated which will help you get rid of the Unwanted messages and calls.
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                mannu@2785
                from Gurgaon, Haryana
                Jul 21, 2010
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                Address: New Delhi, Delhi

                Hi,

                Some 10 days ago i tried recharging my aircel number online by Rs.125, although transaction failed but the amount was deducted from my bank account. I am really disappointed by the custome care of aircel they will either disconnect after hearing my problem or put me on hold for about 15 minutes.

                Please let me know where and whom should i get in touch with.
                I know it can be frustrating, but you can always visit the nearest Aircel and report this issue. You matter would be solved in minutes.
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                  K
                  kalai1977
                  from Kosamba, Gujarat
                  Jul 21, 2010
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu

                  Dear Sir,

                  I lost my mobile phone in around 5.00 p.m to 6.00 pm. on 20/07/2010 while travelling in a Bus from egmore to manali new town at chennai, Tamil Nadu. My Phone Number is [protected]and Phone model is Nokia 2700 classic black and Mobile IMEI No [protected], . Kindly arrange to deactivate the above Mobile from barring its further use. Please take immediate action about this.

                  Regards,

                  kalaiselvan s.s.
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  my aircel prepaid mobile missing while travelling in bus on 16.02.2011 by 9.00.hrs and my mobile phone number is [protected]. kindly deactivate immediately
                  cell phone n.[protected] missing pl deactivate
                  missing of mobile [protected]
                  after deactivation my mobile [protected] this may pl be confimed pl.
                  mobile missing sim may please be deactivate [protected]
                  my sim for phone [protected] deactivated immdtly
                  pl confirm
                  attitude is very clear
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                    nkarthik_reva7
                    from Delhi, Delhi
                    Jul 14, 2010
                    Resolved
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                    Address: Chennai, Tamil Nadu

                    Hi,

                    I have forced to write such mail to AIRCEL, to highlight the Quick??? Response for Customer’s complaints.

                    This is Karthick, using Aircel connection for past 2 years, my first mobile no. [protected].

                    Before migration of my Prepaid (Mobile no. [protected]) line to Postpaid, I have never faced any issues with your service.

                    Unfortunately, I have requested for Pre to Postpaid migration in the month of March, while applying the sales person informed me it will happen with in span of 24 Hrs.
                    But the same was taken 3 days, after much effort from my side; also I have received the welcome letter from your end (March 30th). I thought my issue was solved.

                    In month of April I have received my monthly bill for no. [protected] and shocked due to charges were appeared for another number ([protected]) which is in CUG.
                    (after 30th March also). Hence immediately I have contacted Customer Care to check whether both the numbers are in same CUG or not. Customer care executive has
                    Confirmed both the numbers are in same CUG and she has raised a complaint on 28th April 2010, SR 1-[protected] to revise the CUG charges.

                    But the complaint was not yet resolved for more than 78 days, they given TAT as 48 Hrs.

                    Mobile no. [protected], since I have received only monthly rental for this number in month of April, I paid the bill. But in next month bill the same issue (Billing Error) has
                    occurred with this number also CUG number ([protected]) has charged. Hence again I have raised a complaint for this number which is SR 1-[protected].

                    But the same was not yet resolved for more than 1 ½ month, TAT given was 48 Hrs.

                    In the mean time, I have received en-number of call from your Collection telecalling team on both the numbers. (Without checking open complaints)
                    I am tired to explain about the open complaint to those pupils. Mean while both the numbers were OG barred for two times, which is never expect from AIRCEL.

                    My Concern:

                    • I want my bills to be reworked from the month of March 20 to till date.(Mobile no. [protected] & [protected])
                    • In my Free Minutes also CUG numbers was detected, required waiver on the same.
                    • CUG number charges have to be revising in all bills for both the numbers.
                    • Before calling to customer, collection team has to check for Open complaints.
                    • My both the complaints has to be closed on priority with proper FIX.
                    • Since there is over due in my account, after resolving this complaint I required time to clear the dues.
                    • My lines should not get barred before resolving these issues. If anything has happened I forced to suit a case in Consumer court.

                    Thank you.

                    Karthick. N
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    You are a valued customer for Aircel and I believe will come out to help you in the best possible way. Just visit the nearest Aircel store in Chennai with all the details you have and report your issue. I am sure your matter would be solved easily.
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                      S
                      Soham2010
                      from Kolkata, West Bengal
                      Jul 14, 2010
                      Resolved
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                      Resolved

                      Address: South 24 Parganas, West Bengal

                      My phone number s [protected].My name is Soham Sarkar.I reside at Behala Bakultala.Nearest Landmark is DIAMOND CITY WEST.Inspite of launching several complaits about the BAD NETWORK SERVICE in the region no such steps has been taken by the company to deal with the problem.This proves that the tecnical team of AIRCEL is worthless.
                      I will be very thankful if you please take strict action againsts this matter and solve the problem.
                      This is the 21st time I am complaining about this matter.
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      dear sir,
                      whenever i am calling through my aircell no, it is is saying network busy. after trying for almost 15 to 20 times i am getting the call. no only that after connecting the call the receiver cannot hear me .moreover no callis lasting for more than 15 secs.
                      when calling to thier customer service, they r saying that no one is available and thus isconnecting my line.
                      please help me.i am getting both mentally harrased.i want compensation from the company.
                      Dear sir :
                      Hi sir am venkatesh frm madurai district. i have more probl;em in my network connection..because when ever i call through frm aircell no..the network is too busy or network down in my home side.. my house located in thrumalai nayakar mahal near..
                      My problem facing since one year .. but still n network are available in my house near..

                      so kindle provide one network connection..In my area side (mahal)..

                      Thanking You

                      Regards
                      ( g.s. venkatesh)
                      Dear All,

                      Since I am a aircel customer for past 4 years, their service nowadays are very poor. I have decided to move any other network but due to maintain the same mobile number I am continuing in this network.

                      Last 10 days before I have activated add on facility under club five offer. The amount has been deducted for the same as per their norms. But with out any prior information add on has deactivated to some particular nos (Before that the nos under add on scheme in teen talk pack). Before given request for add on I have confirmed with their customer care, they also told the old one will be deactivated and new add on will activate from the time of request. For this problem I was made compliant on 5.02.2009, they have informed me that with in 48 hours the problem will be solved. But I am waiting till date (10.02.2009), they are not taken care of my compliant & not given proper feed back.

                      I need your advice to move further in this regards.
                      I buy a aircel prepaid connection and i have no network coverage of aircel network on my phone when i talk to customer care representative he assure me to rectify the same within 2 days but still the problem is not solved even when i search manually i did not get aircel in the list they said they have congestion free network but in reality they have no network very very very poor network my aircel no is [protected] (post paid) complaint no.D[protected]
                      buy a aircel post paid connection and i have no network coverage of aircel network on my phone when i talk to customer care representative he assure me to rectify the same within 2 days but still the problem is not solved even when i search manually i did not get aircel in the list they said they have congestion free network but in reality they have no network very very very poor network my aircel no is [protected] (post paid) complaint no.D[protected]
                      i bought an aircel prepaid sim and there is totally no network coverage and i bought it for an emergency purpose but there is no use of my emergency because there is no network.
                      their is a poor network at my office area at ashok nagar kandivali e .I m getting an No service and limited serviece Msg the moment i enter my office.

                      Hav also complain to the call center but no action taken uptill nw


                      Regards
                      Its strange coz my friend in the same area gets some good network. Why don’t you visit the nearest Aircel store and discuss your problem with the personnel there. I am sure you would get an effective solution immediately
                      sir.

                      Please cut the unwanted advt. message...
                      This is strange, Aircel has a good network service in Kolkata region. I would suggest you to visit the nearest Aircel store and speak to them. They will help you in the best possible way.
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                        N
                        NaziaSultana
                        from Gurgaon, Haryana
                        Jul 12, 2010
                        Resolved
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                        Resolved

                        Address: Andhra Pradesh

                        Sir/ Mam,

                        This is Nazia my mobile number [protected]
                        I always receive sms's from Aircel company for friend's zone activation
                        The sms goes in like this - "HI this priety (any girls name) want to have friends " from 5700 number
                        I never care to even reply this sms. I just delete this kind of sms
                        And I got at call from [protected]. I don't even receive this call because few days i have faced the same problem where in I thought its a international call and received it and there was a IVR for friends zone was going as i was not interested I have disconnected the call. To my surprise I noticed that my balance of 25 rupees have been deducted. I had fight with the customer care executives to refund my balance as i haven't activated the service they took 48 hours to reply my balance.
                        And again I am facing the same problem. My balance have been deducted on the name of friends zone activation without any activation from my side.
                        I have raised a complain (1-[protected]) where in i asked them to refund the Rs22. Now the customer exe says that the balance will be refunded as a promo balance where in I cant make the international calls or send sms.
                        I cant understand why Aircel company wants to deduct the balance with unnecessary service which customer don't want to have.
                        I will make sure that i will not the Aircel sim from now and I will even make sure my friends and relative even don't use the sim.
                        They will loose today one customer tomorrow two and one fine day they have to close their business.

                        Regards,
                        Nazia Sultana
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        Aircel — forceful balance deduction

                        myself ajay singh with mob no [protected] ,delhi ,rohini. aircel cellular is fraud and cheater . they focefully deducted my prepaid account of rs 30. without any reason.please give me my amount
                        I am sure there will some valid reason for it, call them up again and try to figure out the reason.

                        friend zone — deduction

                        dear sir

                        bring to your notice that on 13 mar 2010 our service provider aircel deduct 30 rs. against friend zone i complain to customer care , my complain registered nu- 1-[protected] , again i repeat same complain to coustomer care on dated 4 apr.2010 i get assurance within 96 hour you get your money back complain nu- 1-[protected] ,very sorry to say again 15 rs deducted from my account on dated 17 apr 2010 i again registered earlier complain and 15 rs deduction compalain to coustomer care i get same assurance that up to 20 apr 2010 you get your all deducted amount up to 10. am. third complain nu- 1-[protected] .. so please suggest me what i do .

                        thanks
                        sorry the number is [protected] .. i gve it as +90 instead of +91
                        Promo calls and messages are used as a part of the company’s marketing process, If you want to block all these, just get the DND service activated on your number.
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                          A
                          avijitsarkarcesc
                          from Kolkata, West Bengal
                          Jul 12, 2010
                          Resolved
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                          Resolved

                          Address: West Bengal

                          Hi,
                          I am a Aircel prepaid customer with number +[protected] from more than two years.I am facing the network coverage problem in my residence area from last more than one year. I had complained to customer care a lot of times, but always received a same response "We are going to install a new tower near HATIBAGAN SHYAMPUKUR STREET. I don't know why I am getting the same response and people on your side are not taking the problem seriously.If the response I am getting from the customer is correct when I can expect the new tower to be installed.

                          I am staying at the following address

                          31 C SHYAMPUKUR STREET KOLKATA 700004 [ NEAR HATIBAGAN TOWN SCHOOL ]

                          In our flat, balcony or even in our society the network signal bar on cell display goes up and down rapidly and sometimes it completely goes off. ...Due to this I am facing a lot of problems. I am not able to talk even I am standing in the balcony of my flat. Its very irritating.

                          me few friends have changed the service provider due to this coverage problem.

                          One thing, I want to add here is, there is no problem with my cell. So please don't suspect any problem with the handset that's not the case, I have tried using some other cell phone but results were same.

                          Please look into this issue as soon as possible.

                          Looking forward for your response.

                          Thanks & Regards
                          Avijit Sarkar
                          My aircel Number is : +91 [protected]

                          My aircel compalin number are :A) 1-[protected],
                          B[protected]
                          c) 1- [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          I guess there is a technical issue, If you talk to the Aircel executives in an company store, thing would be shared with much more clarity. Try and visit the nearest Aircel store and report your issue, they will definitely help you out.
                          aircel is a bad network company.their network always disturbing.i use 27 gprs pack but speed is very slow.
                          i got just 10kbps.and also their is no 3g signal.and aircel han no sim in our locality.but aircel tower still there.please help me that i have a good speed in aircel.

                          name :ABBAS SK
                          VILL+PO :BARUIPARA
                          DIST:MURSHIDABAD
                          WESTBENGAL, PIN 742165
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                            S
                            suganya stanis
                            from Thiruvananthapuram, Kerala
                            Jul 12, 2010
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu

                            Dear Sir/Madam

                            This is suganya form chennai. Last month (June'10) approx June First week, i got a msg as thank you for subscribing friends zone, actuallly i did not subscribe for it, they charged 30 rupees for it.. i tried for CC to complain but its always busy. Then again June last week they charged 30 rupees for friends zone.i dont know why they are doing like, i am fedup in trying to CC.
                            Now again yeserday( 11th july) they charged 30 rupees for friends zone. all my balance are going like this.
                            what can i do how to get rid of it.i am planning to change to some other network other than Aircel, no proper customer service from aircel.

                            Please give an alternate help for this, please reach me at [protected]@gmail.com.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Promo calls and messages can be the reason for these activations when responded, try to get your DND service activated and get rid of this problem.
                            FRIENDS ZONE IN AIRCEL
                            Dear Sir/Madam

                            This is Martin form chennai. i got a msg as thank you for subscribing friends zone, actuallly i did not subscribe for it, they charged 20 rupees for it..To unsubcribe call 570001(TollFree)
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                              A
                              anshul1983
                              from Lachhmangarh Sikar, Rajasthan
                              Jul 11, 2010
                              Resolved
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                              Address: Uttarakhand

                              To
                              Gurdeep Singh,
                              COO-aircel

                              well i own a number [protected],wellin the begining when i was calling it stated number not valid to n number of callers i was calling,and finally my cell phone is showin sim card registration failed .
                              Well sir this is not an individual case but you can even find numerous ones in any of the complaint oriented websites.Adding to it is your great customercomplaint which never picks up the phone,if you dont believe me,just simply buy any aircel sim card from market and then check it,
                              I know nothing is going to happen nor any of my grievences acknowledge but i just wanted to write this so that atleast people don't get duped from your big marketing campaings,for which you have assigned MS Dhoni and you are ready to pay him millions but you won't iron out ur technological issues.

                              regards

                              An ex user
                              Anshul Thapliyal
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              This is a competitive industry and the companies have to be concerned about their customers, every complaint is taken care off. Try to catch up with the customer care or visit the nearest Aircel store. You will get a solution.
                              in my area signal was very very weak .i complained the customer care many times .but no action .please build towers in my area or near...i complined from 7kmnear in thanjavur .
                              you dont take any action iwill change my network*(airtel),
                              many of the people in my place change the net work already
                              PLEACE TAKE ACTION...
                              my name is suresh i use aircel sim last 6 months but till my sim not working please do the needful my aircel No, is [protected]
                              myself tariq my aircel sim not working what can i do the network was also vry bad do something in bhopal jahagirabad network was vry bad my aircel no is [protected]
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                                R
                                rajesh123941
                                from Mumbai, Maharashtra
                                Jul 10, 2010
                                Resolved
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                                Address: Tamil Nadu

                                aircel gprs activation is very late ,,,then activation period takes 48hrs ....so customers are affecting this delay.. any urgent time how to connect internet through mobile or pc ....so,these feedback forwarding consalting department,,,and then takes further action....



                                by aircel customer
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                i Have purchased aircel sim card 10 days back. and i have also send sms for activation of gprs but i dont received setting for my mobile. and when i called in customer care more than 10 times a day no one is picking up also. i have recharged with 98 internet pack. and i can not use the internet.
                                please take action asap.
                                Why don’t u call the customer care of your zone? http://www.aircel.com/customer_care/customer_care.asp and the problem could well be because of the mobile handset u use as well.. i[censored] use nokia this can help http://gokulakrishnang.wordpress.com/2009/07/24/configure-aircel-gprs/
                                yaar kaisa hai ye aircel 30 kbps ki speed aati thi download ki ab 15 kbps reh gayi hai

                                isko badao

                                40 kbps downloading speed rakho aircel walo tabhi tumhara jyada bikega


                                jyada ho to kuch bhi download karna ho to

                                http://www.himanshurockat.blogspot.com/


                                is blog ko kholo tum log ki speed 40 kbps ho jayegi 100%

                                kyuki yahan pe rapidshare ke preimum accounts passsword ke saath milte hai contest me jo register karta hai
                                It is a technical process and requires certain amount of time for activation, and further confusions you have you can always get in touch with their Customer care.
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                                  M
                                  M S Agarwal
                                  from Kolkata, West Bengal
                                  Jul 10, 2010
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                                  Address: West Bengal

                                  I have been aircel for about 9 months. But i am getting calls from aircel regarding the song choice for caller tunes. Its really irritating. First of all I am not interested in setting caller tunes.. I never want such calls.
                                  My no: [protected]
                                  Get your DND services activated to stop these calls and messages.
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                                    manohar786
                                    from Jaipur, Rajasthan
                                    Jul 9, 2010
                                    Resolved
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                                    Resolved

                                    Address: Uttar Pradesh

                                    Dear Sir
                                    I Am Rupesh Kumar Singh Director Of Vishwa MART Infocom Pvt. Ltd. i purchage 2 Postpaid connection from Aircel [protected] and [protected] i have receipt number and all
                                    1. i have his receipt of both number witch is issued by aircel and they people are accepting that its receipt from my site

                                    I Receive Aircel Receipt number
                                    CEF NO . DL1POP 0275611 for [protected]
                                    CEF NO . DL1POP 0275616 for [protected]

                                    but they people are not activating my numbers and they people are told me that is gold numbers and we can not gave you

                                    Dear sir please help me if i pay money and my documents and i get receipt from Aircel so why they people are not giving both numbers
                                    please help me i am to sad with Aircel

                                    Thanks & Regards
                                    Rupesh Singh
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    its not good
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                                      K
                                      karan.madhavi
                                      from Delhi, Delhi
                                      Jul 8, 2010
                                      Resolved
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                                      Address: Maharashtra

                                      I am using Aircel Life time Prepaid Connection. I am have recharged my account with 61 Rs.(unlimited SMS Pack for Local and national Numbers for 30 days validity). But whenever I am trying to send any message,it does not deliver on time...It reaches to the people after sometime.(after 30 min..after 2 hrs..after 1 day as well..)Few messages are not getting delivered as well....

                                      Thanks and regards,
                                      Karan S. Madhavi.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      May be a technical problem, try talking to the customer care for a solution
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                                        jaison_123
                                        from Chennai, Tamil Nadu
                                        Jul 7, 2010
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                                        Address: Chennai, Tamil Nadu

                                        i recieved a message that temple pack has been activated in your mobile.......i dont know how it has been activated....make it deactivate as soon as possible........if you are making unneccessary charges means i will inform to your head office.......
                                        Promo calls and messages can be the reason for these activations when responded, try to get your DND service activated and get rid of this problem.
                                        temple pack has been activated in my mobile and no is [protected]. deactivate it as soon as possible...if you are making unneccessary charges means i will inform to your head office...
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