Airtel 3G Data Card — No proper response and wrong commitments

Address:

Thane, Maharashtra

I had received a general enquiry from Ms.Chandni of Airtel's Andheri ( Chakala) branch which offered me Airtel 3G USB Modem Data Card
at Rs.700. I purchased the Data Card whose SIM Card No.is[protected]F and Data Card IMEI No.is [protected]
and their executive Mr.Rushabh was send by them to collect the documents.

The said person had just come to complete his call , he was neither aware of the documents , nor when and where stamp or sign had to
be taken. I kept on reminding him to take the signatures as and when form was filled and documents were being provided. but Mr.Rushabh and Ms.Chandni kept on assuring that the card will be activated on the present day itself in the evening or probably the next day morning.

But till now i am just waiting for the card to be activated and the data card to be working.When contacted reasons for non activation was incomplete documents and stamp and signature not provided. I also lodged complaints with their Managers Mr.Neel,Mr.Vijay and Mr.Ganesh but they were too busy to call back. I also tried to contact Ms.Chandni and Mr.Rushabh but was given the reasons that they are not available and they are on a half day leave.

I am not able to understand the whole scenario where and when i was wrong , whether i was wrong in purchasing the card or in providing relevant documents.

I hope strict action will be taken against those involved since this had led to a lot of harrassment to me by making wrong commitments to me and by not even bothering to provide reasonable answers.

Complainant Name :Mr.Yatin Vishwakarma Mobile No.[protected]