[Resolved] Airtel — Airtel is a piece of crap! | |||
Hi All, I would like to bring my issue in your notice that please do not buy Airtel DTH because the call center people are all dumb and they do not know the meaning of escalation nor they stand by their own words. I re-located my dish a week ago and my account is still in suspended status. Everytime I call them I'm told that the issue will be resolved in 24 hrs. It's been 7 days. I wonder if their 24 hrs are equivalent to a light year! Above all, they are fraud too. I lost my View card and asked for a new card. I payed Rs 700 for the new card and I got a second hand damn old card. When I raised this conceren to the call center guys. Nobody is even ready to take down the complaint regarding this issue. either airtel should provide me a refund or a replacement with a new card. Also, being a telephone service providing companies they do not have enough lines and their toll free no. is always busy. 1 out of 50 call will get connected. Cust ID - [protected] Regd Pooja Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi Deepak,
It has been more than 24hrs and my issue is not resolved yet!
On top of that, the engineer and the service center people are dodging my calls.
Also, you guys have deducted Rs 350 without my concern, in the name of new set top box. I was told that my set top box has some problem so it needs to be replaced but changing of set top box didn't make any good to my services so the engg, said that the set top box will be given free of cost.
I'm fed up of you guys now!
Such a pathetic service!
It has been more than 24hrs and my issue is not resolved yet!
On top of that, the engineer and the service center people are dodging my calls.
Also, you guys have deducted Rs 350 without my concern, in the name of new set top box. I was told that my set top box has some problem so it needs to be replaced but changing of set top box didn't make any good to my services so the engg, said that the set top box will be given free of cost.
I'm fed up of you guys now!
Such a pathetic service!
and ya pleas remove '24/7' Customer service from your tagline.
As I've been trying to call your call center since morning and it's making me loop around the same menu. At the end when i finally found the option to talk to an executive it asks me to text something to some number and hangs up!
As I've been trying to call your call center since morning and it's making me loop around the same menu. At the end when i finally found the option to talk to an executive it asks me to text something to some number and hangs up!
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This is to inform you that your concern listed on 21 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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