Airtel — Airtel is a piece of crap!

 
5 Reviews
Bangalore, Karnataka, India
Hi All,

I would like to bring my issue in your notice that please do not buy Airtel DTH because the call center people are all dumb and they do not know the meaning of escalation nor they stand by their own words.

I re-located my dish a week ago and my account is still in suspended status. Everytime I call them I'm told that the issue will be resolved in 24 hrs. It's been 7 days. I wonder if their 24 hrs are equivalent to a light year!

Above all, they are fraud too. I lost my View card and asked for a new card. I payed Rs 700 for the new card and I got a second hand damn old card. When I raised this conceren to the call center guys. Nobody is even ready to take down the complaint regarding this issue. either airtel should provide me a refund or a replacement with a new card.
Also, being a telephone service providing companies they do not have enough lines and their toll free no. is always busy. 1 out of 50 call will get connected.

Cust ID - [protected]

Regd
Pooja
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Namaste Pooja,

This is to inform you that your concern listed on 21 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Hi Deepak,

It has been more than 24hrs and my issue is not resolved yet!

On top of that, the engineer and the service center people are dodging my calls.
Also, you guys have deducted Rs 350 without my concern, in the name of new set top box. I was told that my set top box has some problem so it needs to be replaced but changing of set top box didn't make any good to my services so the engg, said that the set top box will be given free of cost.

I'm fed up of you guys now!

Such a pathetic service!
and ya pleas remove '24/7' Customer service from your tagline.

As I've been trying to call your call center since morning and it's making me loop around the same menu. At the end when i finally found the option to talk to an executive it asks me to text something to some number and hangs up!
Now the nodal officer says that your airtel dth services are not compatible with my laptop.

FYI I inquired before taking up the connection if it works with laptop and now you say that it is not compatible!

I request you to suspend my account and refund my money.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    23%
    Complaints
    42833
    Pending
    4276
    Resolved
    8727
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - Airtel is a piece of crap!