Airtel Complaints & Reviews

sir
i want to get my postpaid mobile bill on my email id , so pls send me it on my email ID everymonth
thanking you
op kamal
mob [protected]
email id is [protected]@gmail.com

Dear sir,
i could not get my airtel postpaid bill receipt, i want it on my email ID my ID is [protected]@gmail.com
pls send my post paid bill every month on my email ID
THANKS
Op kamal
Email ID [protected]@gmail.com
Mob.no [protected]

I had a Airtel landline phone no. [protected]. Around December 2011 i have decided to no longer use Airtel services and disconnected my no. as I needed to move to another place. The customer care representative have agreed to shift the landline to my new adress. I continuously followed up with the Customer Service representative and after more than a month they informed that they cannot shift the line as they dont privide service in the area where I have shifted. Please note that when I have made the request and disconnected the line, there was not even a single paisa due against my name. Then after I was told that they couldnt shift the line, i started getting calls for unpaid amounts. I naturally refused to pay as there were no unpaid amounts for that no when I have requested for disconnect and its not my fault that Airtel have delayed the thing inspite of me following up regularly. Then the calls started becoming more nasty. Often some goons and illitererate people will call me and abuse me and my family. i am living a life of fear and uncertainity. Then I started getting calls from people saying they are from Delhi High Court and Karnataka High Court and that I will be finished, they will make sure my life is gone etc etc. Airtel Customer care was demanding Rs. 900/, I even paid 900 on that number from a local recharge shop as I was not able to recharge online. It was saying my account suspended and I cannot recharge. I paid that thinking this is the Goonda tax I need to pay to these big companies to leave peacefully. But still nothing have changed. i am still getting all these calls from Goons and Lawyers. Mr. Sunil Mittal, I am a very ordinary citizen of India. I don't have money, power or time to fight you either legally or with muscle power. But hope you understand the fear, trauma and pain I am going through for no fault of mine. My email address is [protected]@yahoo.com . Hope somebody will look into this matter and bring some sort of justice for me.

Hello Sir,

How to get Incoming and outgoing calls list of my mobile.

Please suggest the options.

I have recharged my mobile with rs 200 through online. Amount was debited but mobile was not recharged. So can you refund the money. The details of the transaction are attached . Mobile no is:[protected].
Bank is Axis bank.
Amount was 200.




Name :- SADIA ASGAR
Joint Holder :- -
6036 DUBAINAGAR NEW PENSION MOHALLA
CHIKAMAGALUR
.-577101
KARNATAKA
Currency :- INR
Statement of Account No - [protected] for the period (From :[protected] To :[protected]

Tran Date CHQNO Particulars DR CR SOL
[protected] - ICONN/56191855/061012/BHARTITELEVENTURESLTD 200.00 009


Unless the constituent notifies the bank immediately of any discrepancy found by him/her in this statement of Account, it will be taken that he/she has found the account correct.
The closing balance as shown/displayed includes not only the credit balance and / or overdraft limit, but also funds which are under clearing.
It excludes the amount marked as lien, if any. Hence the closing balance displayed may not be the effective available balance. For any further clarifications, please contact the Branch.
We would like to reiterate that, as a policy, Axis Bank does not ask you to part with/disclose/revalidate of your iConnect passord,login id and debit card number through emails OR phone call
Further, we would like to reiterate that Axis Bank shall not be liable for any losses arising from you sharing/disclosing of your login id, password and debit card number to anyone. Please co-operate by forwarding all such suspicious/spam emails, if received by you, to customer.[protected]@axisbank.com

REGISTERED OFFICE - AXIS BANK LTD,TRISHUL,Opp. Samartheswar Temple, Near Law Garden, Ellisbridge, Ahmedabad . 380006.
This is a system generated output and requires no signature.

Legend :
ICONN Transaction trough Internet Banking
VMT-ICON Visa Money Transfer through Internet Banking
AUTOSWEEP Transfer to linked fixed deposit
REV SWEEP Interest on Linked fixed Deposit
SWEEP TRF Transfer from Linked Fixed Deposit / Account
VMT Visa Money Transfer through ATM
CWDR Cash Withdrawal through ATM
PUR POS purchase
TIP/ SCG Surcharge on usage of debit card at pumps/railway ticket purchase or hotel tips
RATE.DIFF Difference in rates on usage of card internationally
CLG Cheque Clearing Transaction
EDC Credit transaction through EDC Machine
SETU Seamless electronic fund transfer through AXIS Bank
Int.pd Interest paid to customer
Int.Coll Interest collected from the customer

Even after calling to customer care 'n' times, my problem has not been resolved yet. I requested to deactivate my aarti live on 11th september 2012, my call forwarded to mr. Anas ahmed bearing reference no:[protected]. As per the request mr. Ahmed told me that your aarti live service has been deactivated which I never wished to activate. Now in my this billing cycle my bill is again raised with the charges, now on calling the customer care they provide me some number which is only showing a busy tone, and they also said we cant deactivate your service from our end. Now, my question is this why there is two way communication. This is a good way from corporate to pull out money from customers. I want airtel to take strict action against mr. Anas ahmed for misguiding me and also give me waiver on my bill. This mail will reflect on several consumer forum.

Hello,
My customer id number for ADTV is: [protected]
My Account balance was low and I was searching for any offer on Recharge of Airtel Digital TV.
On 8th Oct 2012, I was able to see 10% cash back offer on
1. Airtel's official website - http://www.airtel.in/digitaltv
2. On TV at "Recharge Info" channels.
3. Received Call from Airtel Automatic Voice call service - Saying as your account balance is low, recharge your account with 310 or 410 or 510 and get 10% cash back benefit

So using the link from the website, where it shows the 10% Cash back benefits, I recharged my account with 410Rs using Credit card on 8th Oct 2012
After 42 hours, on 10th Oct 2012 (today), my account was credited only with 25Rs instead of 41Rs (10% of 410)
For inquiry, I called the Cusomer care services and customer care executive (named as Lokesh), told me that offer was available till 6th Oct 2012 only...!!!
Even today also I can see that offer, on Airtel's official website (Snapshot attached) and also on their Recharge Information related dedicated channels.

The matter is not about just 16Rs which I didnt get credited, matter is about misguiding the customers.

I want proper action to be taken for these.
Let me know for any further details,

I am not really Happy with the services provided like this.

Regards,
Raj Khatiwala
[protected]@gmail.com

Aware of airtel money,

1. One you recharged to unknown number by mistake, you can’t revert back.
2. You can’t verify the recharged mobile number once it done.
3. All offers are limited to 100Rs only.

Dear Sir,
even after submitting the required documents and processing fee one month ago, Till date I have not got the broadband connection, continuously doing follow up with mr vinit ([protected]) and mr rakesh ([protected])
This is really a VERY BAD experience of dealing with airtel people, who are least bothered about the customer.

Thanks.

Harinder Tyagi
[protected]
5 , amba complex
Ambala cantt

i 'm a airtel customer ([protected]),i use gprs services for browsing purpose which comes in varius packages.
if an airtel cusmer wants to activate gprs he dials *567# and choses a favourable package for internet browsing.after confirmation of the particular package the amount will be deducted and amount of data available (in MB) will be notified via sms from the customer care.for example if i chose rs 25 for 200 mb with a validity of one week i would be notified that 200MB is available in my account and rs 25 will be deducted from my main balance,but if i start browsing internet right now they will blindly deduct the surfing charge from the main balance (at the existing brousing rate viz. 10paise/10kb) not from the given 200 MB.i enquired the customer care only to learn that my deducted amount will not be refunded and a saying that such incidents won't be repeated in future.
Here i would like to draw attention of the concerned to look into such matters where thousands of customers are fooled and looted in corporate manner.

Airtel changed plan without intimation.
My Plan was UPE -250 Speed DSL Plan and without my intimation was changed to 'Airtel - Special DSL Combo @ 1p/1.2p /sec UL (2 Mbps/256 Kbps) Plan'.
When i go the knowledge of this called up customer care and was told that we are reverting back as its not into effect.
That month(june) was fine but later it wad changed to 'UPE -699 Special 699 DSL Combo @ 1p/1.2p /sec UL (2 Mbps/256 Kbps) DSL Plan' -July and the to 'Airtel - Special DSL Combo @ 1p/1.2p /sec UL (2 Mbps/256 Kbps) Plan' without any intimation.
This connecting is used by my father and he doesn't has that much usage because of which we took this plan.
If its not reverted back to original plan 'UPE -250 Speed DSL Plan' then we would like to disconnect the connection.
Have called up customer care several times and so many complaints raised :LB[protected],11857662 but no use.

Dear Sir / Madam,

I am getting absurd messages from the Airtel number [protected]. When I call the person he was talking vulgar. Pls help to take the immediate action or block the mobile number.

I got the below details in the internet.

Mobile Number Details : [protected]
Mobile Code 8897
Location : Andhra Pradesh
Service Provider : Airtel
Customer Care Number :[protected]

Airtel no: [protected]
Account No.
Account is in the Name of : Mrs. Smriti Bhattacharjee
I have taken up this new broadband connection on 26th July 2012.
Its only been just two months. My Modem (450BXI) is not working since 6th Oct 2012. I complaint on 7th Morning (9.12 am) to 121 customer care (Complaint no.[protected] about the same and I was told since my connection is new so my Modem is under Warrranty. At 11.45am somebody ([protected]) called on my Mobile from Airtel and told me that I will not get a free replacement for my Modem as It was not purchased from Airtel.
For your information I purchased this Modem from the same person who came to my house form fillup for new connection. I paid him the money and he handed over the Modem to me. I have a document to prove this. This persons Name is Rahul (Mobile : [protected]). Since he came from Airtel, he did all my paperwork, he handed over the modem , so my understanding is I purchased the Modem from Airtel.
Again at 2pm on 7th Oct I complaint at 121 Customer care about this issue. I was again assured I was under warranty period, so my Modem will be replaced.
At 2.07 pm same person ([protected]) called on my Mobile (who called in morning) from Airtel and told me that I will not get a free replacement for my Modem as It was not purchased from Airtel.
This is Just rediculous. I called up again at 121 Customer care in Evening and I was again reassured for next day visit and get this problem resolved. On 8th Oct a person called Rahul called on my Mobile ([protected]) and informed me that somebody will come and check the problem and get this problem resolved. A person came in afternoon and told the same old story that the Modem I have been using is an old Model and cannot be replaced. I showed him the documents to prove that I bought it from Airtel two months back. He then called that person who sold this modem to me Rahul (Mobile : [protected])and confronted him knowing the fact this model is no more in use, why did you sell it to the customer. I do not know what answer the other guy gave. This person told me he will come later and resolve the Problem.
Today Morning when I called up Customer Care – I came to know your records says, problem resolved.
THIS IS NOT ACCEPTABLE AT ALL. My problem is still there and how can you close your chapter by just wring RESOLVED.
Today at 8.30 am I called that original Rahul ((Mobile : [protected]) and asked him why he did this. You will be surprised to know rthe answer he gave me.I DO NOT WORK WITH AIRTEL ANYMORE, SO ITS NOT MY RESPONSIBILITY.

THIS SHOWS AIRTEL DO NOT PAY THEIR EMPLOYEES DECENT SALARY , THAT IS WHY THEY GO DOWN TO THIS LIMIT TO EXTRACT MONEY FROM CUSTOMERS.
I DO NOT KNOW IF THERE IS ANYONE IN AIRTEL WHO HAVE THE PATIENCE TO TAKE ACTIONS AGAINST MY COMPLAINT AND DO THE NEEDFUL.
THANKS
MRS. SUTAPA MOITRA
Sutapa.[protected]@gmail.com
Mobile : [protected]

airtel walon ne Rs. 148 me bataya ke unlimited internet milega ye sms airtel ki taraf se aya tha aur is number se AW-650001
but aisa nhi hua 148 me 6000 sms mile jo custmar ke saat dhoka kiya h . aur maira customar care bhi blocked kr diya jo baat na kr sako m.

MY NAME. MOHD IMRAN

MOBILE NO. [protected]

ADD. A-71 NEAR BAL NIKETAN PUBLIC SCHOOL SANGAM VIHAR NEW DELHI-110062

HI,

My mobile no. is [protected], I contact to airtel's customer care department in last week of september 2012, and he committed that my bill plan will be changed from next billing cycle i.e. from 2nd october 2012 but when I called today to customer care they told me bill plan not changed yet for that first you have to submit a request of deactivation of gprs then after four hours you have to again submit a request for changing the bill plan, if it is so I should be informed in the last call and at the time of commitment.
I,ve to bear the loss of 7 days of bill plan not changed.

And airtel's customer care department harassing me by not giving the proper information.

Devendra Khubnani

Hi,
Like the other Airtel Users.. I got a call from [protected] today (8.10.2012) @ 18:31 GMT+5.30..
I have a knowledge that +92 is Pakistan's country code. Since i wasn't familiar to the number i didn't receive the call.
But i need to know whose number is it and why do we all get this call. That too from a similar or the same number.

For reference of getting a call/missed call, You can check one of the comments- (Hi I am also an airtel user with no. [protected], i too recieved a call from the no.[protected] at 10.02 pm date 27/07/2012.
When I searched the net got to see others also confused with such nos.
Regards,
Aditya Sharma)


Please respond ASAP on my e-mail address- roshni.[protected]@gmail.com

Regards,
Roshni Shah

I had paid Rupees 4500 as International Roaming deposit to Airtel in Mar 2010. Once I returned from International travel I had requested Airtel to refund the deposit. But till date they have not done this. They have been giving various excuses. IT IS CLOSE TO 2 YEARS!

Even talking to their Nodal Officers and Apellates does not make any difference. Everytime Airtel rep calls, I have to start the story from 2010 - they always act as if this is the first time they are hearing my issue. Not sure what kind of customer service system they maintain.

There were multiple Service Requests that have been raised to no avail. The latest SR # is 45953678.

Rgds,
Arun
Airtel Relationship # : [protected]

Hi,

I had an airtel broadband connection. The no. was [protected]. I disconnected the services on January. I have also made the full and final settlement for the service by paying Rs 550 at the Airtel store in Saltlake, City Centre, Kolkata. The receipt no. is[protected]. The executive at the Airtel store told that I wont get any calls/ bills regarding this any more. But still, bills are being generated and being sent at my address, and one or the other executive is calling me for the payment. They are asking me if they should send someone to collect the payment. Even they sent a person twice at my address. I raised a complaint calling the airtel customer care, talking to senior executives. They said it will be sorted out and it wont get any calls/ bill from their side further. Even after this, I am receiving calls and bills. Please take necessary action against Airtel to get this problem sorted out. This is ridiculous that they treat their customer in this manner. And its a nuisance to call their customer care to raise a complain again, because their executives are the worst in the country. They neither understand Hindi/ English.

For the bill of Aug,excessive charges of net is added.Which i did not use.My bill for aug. was 1841.I paid 841.They have charged 1300 for net.I was agreed to pay 700 which i have used.Not more than i have used.i tried many times to reach Airtel But they dint provide me any solution for that and then for the bill of Sept. they have again added extra charges. On 5 oct. they blocked my outgoing calls and messages.

October 8, 2012
Subject: Rooming not activated or not working
Dear Sir,
I am K.Venkatasubramanian, one of the directors of Anand Radhika & Associates and Spearheaders Management Consultants group. My Airtel mobile no is [protected] and we got more than ten Airtel mobiles.
So for I have visited Mumbai three time on business connection. During my first visit itself (i.e during August 2012) I have requested you to activate the rooming for my mobile. But till date the rooming is not all activated or it is not working or any other problems at your end. Because of this I could not able to communicate to my customers and we have lost several lacks of business. Moreover I am mentally upset because of this.
I have even changed my sim card for new one. But still it is not working. I have also tried to connect Airtel tower by searching operator selection manually, but I got a message “No network connection”. I have also contacted your service provider in Mumbai, but they told me I nave contact only Chennai.
I have checked up my mobile with Vodafone sim card and I am getting immediately the rooming. So there is no fault in my mobile also and the problem is with you only.
So request you to do the needful at your end ASAP.
If you are not solving the problem immediately I may think to surrender all my company Airtel sim to you and go for a new service provider. I may even think for some legal action against you.
Regards
K.Venkatasubramanian. Director,
Anand Radhika & Associates
Spearheaders Management Consultants Ltd.
35 (28), Padmanaba Street, T. Nagar, Chennai 600 017.