[Resolved]  Airtel — Airtel - Money not refunded yet on FAILURE of service

Address:

Chennai, Tamil Nadu

I am writing this to complain on the airtel services and the irresponsible behaviour of the airtel staffs.

I applied for an airtel broadband connection about three months ago. I called up this number [protected] and a person explained about the tariff plans.

I chose the plan where I have to pay Rs.5000 for 5 months which gives a free usage for the sixth month inclusive of a wifi modem.

The very next moment a person came and asked to fill in the form and collected the money. His number is [protected].

After that they never responded for a long time and I was not able to reach them either. Then one day when I was able to get them over the phone they said it is not possible to give a broadband connection in my area as the allocated bandwidth for my area is already filled.

So I asked them to cancel my application and refund the money.

As per my request the application was cancelled on March 23rd - 2013.

They said the money will be refunded through check to my address within 2 weeks time.

The two weeks is long gone and still I dint get my money back.

If I call those two numbers about it they say it will be refunded within two or three days everytime but I really lost hope in them and decided to complain about it.

The manager who spoke to me claims to be Prakash from the Kodambakkam branch. I don't know how far it is true.

He is too lethargic in his reply and he doesnt seem to care about anything I tell him.

I am very very unhappy about this whole incedent and regret calling airtel for a broadband connection.

I would like you to take this complaint very seriously and get my money back as soon as possible.

Application form (Serial NO: TNPA444213)