Airtel Complaints & Reviews

I paid Rs.1590 towards new Airtel Digital TV Installation on the web site of Airtel on 17.03.2011 vide Transaction Number 807533. The money was instantly billed to my credit card. The company helpline advised that the installation would be done within 48 hours. In fact they even told me that this was the fastest way of installation as manual pick up of cash would waste another day in money collection. Thereafter, nobody from Airtel called up or came for installation. I called up the helpline at least five times and everytime was given a different timeline for installation including old worn out phrases like " Your complaint has been escalated to our service team, seniors or maybe even God Almighty! ". Even emails to the customer support has failed to evoke any response.

I regret my decision to go for Airtel in spite of so much negative publicity on various consumer forums. Perhaps my decision was biased as I already have two Airtel TV connections and thought that iy would be in order to be a little brand loyal.

Ishwar Dayal
Delhi

Dear Airtel Service Provider,

My outgiong call has been barred without informing,the next day i submiitted the documents in Airtel Customer Center near Rajkumar road bangalore.
But due to their improper submission of Document to main nodal office, till now my outgoing is unbarred.
I called customer care,almost some 20 people talked to me for two days and every one said it can be done within 48hrs.
Then finally i called to nodal office,they said the same thing..
But it did not get rectified.

So my concern is why u people give assurance and waste even our time.
See now i have to change my number and its very diffcult to give the contact to all known people.
I want proper explainations about my number please
My number is :[protected]

partha a airtel digital tv installer ,mobile no. [protected].. is purely a thief ...he will came and move the antena direction and will come and repair the antena by charging 300 rs.. he will collect some recharge amount like 500 rs and recharge 200rs and tell u its company policy ..money will go slowly in ur account...i dont know why airtel agartala is entertaining such rough and dada type people...we are planing to file a court case against partha

i am vishal allure and regular user of airtel postpaid my no is [protected] and i am geeting allways over bill which is more then my using amount so kindly do the needfull and oblidge

I'VE USED YOUR PORTAL FOR THE PAYMENT OF MY ARITEL MOBILE BILL OF Rs. 600.
WHEN FIRST PAYMENT WAS NOT CONFIRMED BY YOUR SYSTEM, I'VE MADE ANOTHER ONE . THUS Rs. 1200 DEDUCTED FROM MY A/C.
BUT THE PAID AMOUNT WAS ONLY Rs 600 AGAINST MY MOBILE BILL . THE DETAILS OF PAYMENT ARE AS FOLLOWS:

DATED DETAILS AMOUNT

05/02/2011 CN[protected] 600
05/02/2011 CN[protected] 600

KINDLY TELL ME WHICH ONE PAYMENT HAD BEEN DEDUCTED FROM MY A/C & REFUND ME THE OTHER ONE.

Dear Sir

I am sending this mail again as the issue is unresolved so far (30/3/11) by the
mumbai appellate, so i am also requesting other Appellates to please intervene in
resolving the issue.


The problem is connected to my Airtel no [protected] having a bill of 13433
/-for feb.
(my normal bills are around 400/-)
(Also i am not in a position to afford it )


In january 2011 i activated Rs 98/2gb monthly gprs plan, the plan was easy to
understand in Rs and GBs.
Also the main reason i took this plan was because it was an affordable plan
for
me.


i was told that after 2gb its 30 paisa/ 50kb which wasn't very clear to me at
that time, on good faith i believed the charges to be on par with the Rs98/2gb
plan.


I dint have any idea that extra GB would be charged at Rs 6000 to 7000,
(also
i am not in a position to afford it)


i would have greatly appreciated if i had received a call informing me when my
gprs charge was going extremely high.


normally i look for msgs from Airtel under the tag of 121,247.
the "AD-Service" msg din't intimate me that it was a airtel msg.


The 121 msgwhich i received on 16/2/11, is what intimated me, but by then the
bill was already generated.

Also the first AD-Service msg sent to inform me about the charges was just 4
days before the bill was generated on 9/2/11 and by then gprs charge was
already
31 times over.

called to check the issue on 19/2/11 to know further, and also sent mails to airtel appellates

Requesting You to please help me out in resolving the issue.


Thank you and regards
jacob

I had submitted two complaints about BIKINIRICH ALERTS...
I have been recieving messages "YOU HAVE BEEN RENEWED FOR BIKINIRICH ALERTS FROM AIRTEL AT RS.3 ".I recieve this message every day..I have never subscribed for any such alerts from airtel.
Each time i recieve this alert,I gets charged RS.3/RS.1 ..When there is a balace above Rs.3,I get charged Rs.3 and when I have a lower balance,I gets charger Re.1 each time I recieve this message.
When I lost more than 25.RS, I submitted my second complaint and I got back my Rs.25...
BUT THE ALERTS DIT NOT STOP...Now I have again lost about RS.30..
I REALLY WANTS THIS ALERTS STOPPED IMMEDIATELY AND I WANT MY MONEY BACK.....


I TRIED TO CONTACT AIRTEL CUSTOMER CARE SERVICE ALMOST EVERYDAY AND TILL NOW I COULD NOT REACH THEM ...
WHEN I CALL 121 OR [protected] THE COMPUTER SAYS THAT MY CALL IS BEING FORWARDED TO CUSTOMERCARE EXECUTIVE AND THEN THE CALL IS DISCONNECTED................
I AM REALLY DISSATISFIED WITH THE AIRTEL CUSTOMERCARE SERVICE...

Sir,

On 15/03/2011 a caller tune was set to my connection automatically without my consent.
It was known to me when I received a message regarding balance deduction.
I called to customer care and registered a complaint
Then he told me that he is going to forward the call to his senior.
But no one picked the call and was automatically disconnected.
I tried again calling customer care but could not because I was directed to some other computerized instructions telling me to send an sms to know my balance and validity.
So I came to know that I am banned from calling to customer care. On 18/03/2011, I had sent an Email to Airtel.In replay they informed me that an amount of Rs20/- would be credited in 24 hours. Then the Hello Tune got deactivated successfully but the deducted amount(Rs20/-) is not credited to my account. Again I sent Email, i got same replay and the result was same. And they did not replay to my third mail.
So i request you sir, to take necessary action

Jayesh E.P
Ph: +91 [protected]
Email: [protected]@gmail.com

Dear Sir,

I would like to bring to your notice, I have booked Airtel DTH connection on 28th March 2011 @ 4 PM and paid the money through Credit Card.


Transaction ID Number is : 14255031.

But till date no engineer or ececutive call me for installation. And I am extremaly disappointed to say that the customer care service has been pathetic. There is hardly any concern from call center people. I might have 10 calls, and everytime they will check and get back and they never call back.

At the time of booking the told me it will take MAX 48 HR now i called again to customer care they are saying they will visit my place before the 4th April.

I am sure if the call center service continues like this, no wonder if few years Airtel DTH will be worst performer.

I called to Nodal officer also say please hold the line then Disconnect the Phone.

I would like to know why the connection has not happened inspite of paying money. If connection cannot established by 30th-April-2011. I booked to watch Bhart-Pak match they promised me the will do it.



Please work on this, else I will be forced to approach consumer court.



Regards
Akhilesh
Bangalore
Mob- 91-[protected]

Dear sir,
Iam the pre pid customer of Airtel mobile service. I was subjected to deduction of Rs.5.00 everyday without my knowledge for the purpose of renewed charges to http://gclub.in.ea service for latest games for which iam not subscribed. if it so may be out of mistake or ignorance.
Now I request you to not to renew the service here after and not deduct the money from my pre paid card.

Thanking you

Yours sinciarly

P. Jagan Mohan Reddy
Mobile No. 91-[protected]

i have been using the airtel prepaid connection for past 3 years. but now an amount of nearly rs.200 is deducted in the past 15 days. i have contacted the customer person but no action is being taken till now.

Dear Sir,

I enrolled for Airtel IPTV Service on 21 March 2011 vide at my residence in Indrapuram,Ghaziabad. The Triple play Service launched recently caters to Telephony, Broadband Internet and TV over a single line.

For the installation of service, I’ve paid Rs.1750/- as installation charge with a monthly pack of Rs.999 per month which includes unlimited broadband and a landline connection. My experience so far has been VERY FRUSTATING, full of agony, mental torture and all my communication is affected which has deeply hurt my family, me and my office work, .

The said initially that it will be installed within 3 days and i got the message (sms) also that it will be installe dwithin 3 days. I am complaining this since 25 March 2011, but no one is coming to install this. I have repeated calls to Airtel so many times. I am always told that either the Server is down or the Server is getting upgraded. On sunday they said that everything is fine and it will be installed today.Then they said sorry we have some problem and will come on monday anyhow.After that thsy said will come on tuesday at 4 PM.Then they said till 7 and then till 9.After that i got a call and said sorry will come tomorrow.

My family members are deprived of their entertainment needs as the TV is down.Today is the India pak worldcup semifinal and we will not be able to watch that.

want Airtel to restore my service, confirm that the service will run uninterrupted as the whole communication gets affected with this service, refund me the installation amount and compensate me for the denial of services, false hope and false promises, non-functioning of Telephone, Broadband and TV and for the harassment, mental agony and loss of income it has caused to me other family members.

Also, Airtel should be directed to put in a geographic redundant system so there are no further excuses like service upgrades the whole communication needs are affected by an untested system/service. Allowing such services on one pipe is catastrophic itself in nature and such services let Airtel monepolize and take the customer to ransom by not committing to restoration of services.


Ashish Verma
[protected]

Dear,sir
Im poonam pradhan im using airtel prepaid sim number is [protected] i want call history and sms details my number from 01/01/2006 to 01/12/2008 if i got this details im very thankful to you sir.
Thanking you

Sir,
I, Srinivas Sripada want to introduce myself as an airtel customer. I am using airtel mobile service for more than 3 years with mobile number [protected] from Hyderabad, Andhra Pradesh. From more than a week, there being a very frequent display (once in every 5 minutes) on my mobile stating "mcheck on airtel". Immediately, my mobile is being disconnected from service. When ever, I am talking to my friends or officers, my airtel service is being disconnected every time, thus by creating misunderstanding to my friends / officers / relatives with whom I am talking. They feel like any thing and using to blame me for disconnecting the conversation in the middle. I hope you can understand my sensitive problem.
This problem occur very frequently to my mobile number or I can say every time, whether it is an incoming or out going call. I request you to please issue necessary instructions to the airtel service provider, Hyderabad not to repeat the problem.

Thanking you,


Yours Sincerely,
Srinivas Sripada
Hyderabad
Mobiole Number : [protected]

Hello Mr Anant/Joydeep,

What are you doing about the issues I have ???
I believe I am mentioned my concerns with the top most authority at Airtel. And if I expect revert and help from you, where do I go wrong ???

Issue is open and as your valued customer I expect cooperation.

If I don't get suitable revert, I would ensure that this reaches Mr Sunil Bharti Mittal's desk and also mark it to TRAI.

Kindly stop ignoring your customer's concern's...

Yours sincerely,
Rrajevv Vyass
[protected]
Director- Safe Point Securities Pvt Ltd
Hare Krishna

----- Forwarded Message ----
From: Rrajevv Vyass <[protected]@yahoo.in>
To: joydeepR.[protected]@airtel.in; anant.[protected]@airtel.in
Sent: Mon, 14 March, 2011 2:37:16 PM
Subject: Fw: Complaint from your platinum customer [protected]/[protected]

Hello Mr Joydeep/Anant,

Complaint atatus - OPEN ??? Draw your kind attention.


Yours sincerely,
Rrajevv Vyass
Hare Krishna
[protected]
[protected]
Director - Safe Point Securities Pvt Ltd.

----- Forwarded Message ----
From: Rrajevv Vyass <[protected]@yahoo.in>
To: joydeepR.[protected]@airtel.in; anant.[protected]@airtel.in
Sent: Tue, 1 March, 2011 3:20:55 AM
Subject: Complaint from your platinum customer [protected]/[protected]

Respected Mr Joydeep/Anant,

It's Almost 7yrs+ now, I bought a connection from Airtel, when it was introduced in Mumbai and grappling to establish it's market share.
The number that I had chosen was [protected], I continued to enjoy services offered by Airtel... Appreciated and referred to my friends & family.
This is how we have seen Airtel family growing big, bigger & better.

I was always satisfied customer so I opted for One more connection [protected] for myself and continued to enjoy premium services from Airtel.
I feel proud and happy to be a part of Airtel family as a Platinum customer today.
Simultaneously my spouse is also using Airtel services [protected] & in recent past I have just gifted One more Airtel number to her [protected].

I have been a loyal customer with Airtel since years now.

Having said that, I would like to draw your kind attention towards my problem & the disappointing situation I face.

I opted for MNP for One of my number ie [protected] before few days. Post which I received a call from the company to understand the reason for MNP and retain myself with Airtel.

I explained, that I am One of the oldest customer with Airtel, using multiple connection from Airtel brand. I would like to have a premium number with last Five digit's to be common like 00000 or 11111 or 55555 or 77777 etc... as loyalty. The concern authorities assured me to call back in nxt few hours with some numbers.
I never received any call from the company.

Instance II - I contacted customer care and raised request for the same. They assured me, that they will inform your sales department and they will get in touch with me.
Again no communication from the sources, NO call from the company.

I was surprised and shocked, I had to chase people for my requirement and there was no clue and I was absolutely clueless.
I felt that I am just running around the bush.

Instance III - I contacted customer care today, customer care executive was not ready to understand my communication and kept my call on hold for nearly 9minute's and the call got disconnected.

Instance IV - I contacted customer care again, the customer care executive explained, that he would take my request again and forward it to sales team.
I was trying to understand from him, what has happened to my earlier request ??? There was no concrete answer for the same.

Very softly and politely I asked him to connect my call to the floor supervisor... I feel sorry but I don't love to complaint.

I had One of the worst experience speaking to the floor manager Mr Sourabh Kumar... Rather than understanding my problem and helping me with the solution. This gentlemen went on different tangent and god know's what was he trying to make me understand ! Bouncer..........................

Mr Sourabh Kumar, upfrontly advised me to visit ARC and check number's if available, ARC will explain you the charges. And many more thing's !!!

Is this expected with your old & loyal/Platinum customer's.
I am deeply hurt with such communication and request necessary action against such act.

To resolve the problem I would appreciate your intervention and help me with required number. You may also check my billing history for the same.
I look forward to hearing from you and to a resolution of this problem. Will await for your communication.

I can be contacted on the cell numbers mentioned below.

Yours sincerely,
Rrajevv Vyass
Hare Krishna
[protected]
[protected]

i ordered a broadband connection and was promised connection in 3 days,i provided all necessary documnts , but the airtel officer kept mis guiding me for 29 days…finaly said cant provide a connection..so i forwarded a complaint against him to his manager…As a result of which , my prepaid sim card of airtel was blocked,i was told to resubmit my documnts, still, sim card has been bloacked for last 15 days,even the nodal office refused help. i faced a huge loss on business as its my primary contact with clients. have no idea wat to do.
my mobile no. [protected].

Feb 28, 2009 by Santosh Kumar Dubey Send email
Respected Sir,
I have lost my mobile set with SIM card. Mobile number was [protected]. My name is Santosh Kumar Dubey.This number was issued for Sunil Kumar Dubey. Sunil Kumar Dubey is my brother.So I am requesting you to stop my number & issued same SIM card
with same number at my mailing address ASAP.

For any clarifications you can call me on [protected].
&
Also on: skdubey.[protected]@gmail.com

I am owning prepaid AirTel mobile number for last seven years
I had decided to change my network by portabilitiy system.
After some days,i get a call from chennai reginal office to know my status.
i really frustated about the concern speech of that person.
He dont know how to speak to customer with respect manner.
i try to ask his name but he was not replied .
Now after much frustuation, I have gone for second line.

Its my advice that try to satisfy your customer instead of money earning.

Put responsible person on your customer care.

Please register my complaint .

Hi,
I purchased airtel DTH high definition in october and had problem with installation issue and i submitted that complain to you website. The customer id i received is [protected] for my HD connection. Since i got theis service there is ongoing video problem and screen blackout issues. I made several complaints in last few onths and intially the technician came and checked but could not find anything. Later he also changed the STB but that deterorated the problem. Now i have more issues than before. Video freezes linger then before and more frequently picture disappears. I called up customer services countless times. But no body listens. I also then spoke to atleasst 6 supervisors last week and everybody promised that issue will be resolved by today, tommorrow, in 4 hrs etc. They also kept promising that they will call me to follow up whether issue is resolved or not. But they are not willing fix the problem. When i contacted the last tech who changedthe box he said i need to get dish migrated to another sattelite. Again i called up for the same and add more HD channels recently added to artel. Everybody said the it will be done in 24 hrs 48 hrs. they said to get new channels i have to get my dish to located to another satellite. But these earless people didnt listen. I tried to call DTH nodal officer haryana, but that bloody nodal office never oicks up the fone, or call gets routed to customer services. What the hell is this. Then i tried tos end amil to nodal officer, dth customer service and airtel presence mails id. and some came to shake only dish. He said i will have to migrate my dish to another satelite and i will have to pay 500 rupees for that. When i denied to pay he just left. When i turned my TV on , i found most of the current channels are gone. I immediately called the visinting technician, who refused to come back to restore my services atleast where it was. I also called his boss, the service centre owner in gurgaon and he is also not picking the fone. I tried to call every damn person or sources to resolve but airtel is charging 10 rupees on a daily basis but i am not able to see98% of the channels. Onlyvery few free to air channels are coming.

Please help. i want to shoot these good for nothing people who are cheating.

No response till date.........

previous problem not solved and they again cheated with me, airtel hello tune changed automatically today, they charged 30+15 rs.
airtel is going to be a begger, international begger...


Following is the conversation between me and airtel nodle officer through emailing regarding non recipt of benefit of recharge pack-



[protected][protected][protected][protected]
From: "[protected]@airtel.in" <[protected]@airtel.in>
To: [protected]@yahoo.com
Sent: Tuesday, March 22, 2011 9:00:55
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS.... [|BAL|[protected]|[protected]|]


Dear MR.Aziz,



This has reference to your concern, regarding the non receipt of recharge benefit for your airtel mobile number [protected].



Thank you for your email to airtel and the opportunity to assist you.







We regret the delay in responding to your email.







We completely comprehend your viewpoint and sincerely regret for any difficulty caused to you .







Further, We would like to inform you that we have already noted your request for your Airtel number [protected]. the unique service request number is CBNRA[protected]. The Concerned team will be contacting you within the 23 Mar 2011 with an update on the issue.

We hope that this response has addressed your query suitably.


Please feel free to speak to our call center executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com.


You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.


You may send an email at nodalofficer.[protected]@airtel.in or you may call at +91 [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at +91 [protected] from 9:30 AM to 6:30 PM Monday to Friday.




Warm Regards
Ashish Sharma
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 19/03/2011 17:28:37
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS.... [|BAL|[protected]|[protected]|]

Respected Sir,
Thanks for your kind response and sorry for the inconvenience.
You can contact me anytime after 9pm and my alternative no is [protected].
Please provide me the feeling to be glad that i am the customer of airtel, the
leading network....

Reagrds,
Danish Aziz
[protected]



From: "[protected]@airtel.in"
To: [protected]@yahoo.com
Sent: Saturday, March 19, 2011 17:15:26
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS....
[|BAL|[protected]|[protected]|]



Dear Mr.Aziz,



This has reference to your complaint, mentioning your concern about the your
Airtel Mobile number [protected].



Thank you for your mail to Airtel and the opportunity to assist you.



We regret the delay in responding to your email.



We have been trying to contact you but unfortunately we are unsuccessful with
our attempt at 5:11 PM due to non reachable response. We are unable to contact
you for the resolution.



Further, please write back to us with your complete Airtel mobile number and
your concern so that we can assist you further.







We would be glad to assist you in this regard. However, we would appreciate if
you could write back to us with a suitable time to contact you. Please mention
your alternate number in your correspondences with us to enable us to serve you
better.



We hope that this response has addressed your query suitably.



Please feel free to speak to our call center executive on 121 regarding any
issue/concern. You can also email us at [protected]@in.airtel.com.







You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved.



You may send an email at nodalofficer.[protected]@airtel.in or you may call at +91
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 days.







If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at +91 [protected] from 9:30
AM to 6:30 PM Monday to Friday.

Warm Regards
Ashish Sharma
Nodal Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D13254BDC6C7
C9315EA6E32955B4D9384B4E4FBBDA3D55B8DB3D58BBD73B43454C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 14/03/2011 21:06:29
Subject: my complaint is not solve after 15 days....

Respected Sir,
my airtel no [protected] has recharged with 21rs night pack but in night hours,
i am being charged normal rates, i locked complaints many time on 198, they
said that your problem is being sort out before 5 march but nothing happened,
again i contact 198 the c/c executive transfer my call to sr. supervisor, he
assured me that my problem will be solve before11 march but no worth
yet.......
my no. has been locked to 198 and 121 also, now i cant contact to 198/121 as
whenever i try to contact c/c the operator says dial *121# for balance
enquiry,
thanx for contacting airtel and then call got disconnected.
please ressolve my problem and unlock 198/121 too.
my details are given below-

Mob No.- [protected]
Recharge details- 26 feb 11 at 09:37pm, mrp 21.00
Trans ID- [protected]
Complaints No.-
CBNRA[protected], CBNRA[protected]

Regards,
Danish Aziz
[protected]

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