[Resolved]  Airtel — non receipt of recharge benefit

Address:

Ajmer, Rajasthan

No response till date.........

previous problem not solved and they again cheated with me, airtel hello tune changed automatically today, they charged 30+15 rs.
airtel is going to be a begger, international begger...


Following is the conversation between me and airtel nodle officer through emailing regarding non recipt of benefit of recharge pack-



[protected][protected][protected][protected]
From: "[protected]@airtel.in" <[protected]@airtel.in>
To: [protected]@yahoo.com
Sent: Tuesday, March 22, 2011 9:00:55
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS.... [|BAL|[protected]|[protected]|]


Dear MR.Aziz,



This has reference to your concern, regarding the non receipt of recharge benefit for your airtel mobile number [protected].



Thank you for your email to airtel and the opportunity to assist you.







We regret the delay in responding to your email.







We completely comprehend your viewpoint and sincerely regret for any difficulty caused to you .







Further, We would like to inform you that we have already noted your request for your Airtel number [protected]. the unique service request number is CBNRA[protected]. The Concerned team will be contacting you within the 23 Mar 2011 with an update on the issue.

We hope that this response has addressed your query suitably.


Please feel free to speak to our call center executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com.


You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.


You may send an email at nodalofficer.[protected]@airtel.in or you may call at +91 [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at +91 [protected] from 9:30 AM to 6:30 PM Monday to Friday.




Warm Regards
Ashish Sharma
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 19/03/2011 17:28:37
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS.... [|BAL|[protected]|[protected]|]

Respected Sir,
Thanks for your kind response and sorry for the inconvenience.
You can contact me anytime after 9pm and my alternative no is [protected].
Please provide me the feeling to be glad that i am the customer of airtel, the
leading network....

Reagrds,
Danish Aziz
[protected]



From: "[protected]@airtel.in"
To: [protected]@yahoo.com
Sent: Saturday, March 19, 2011 17:15:26
Subject: Re: MY COMPLAINT IS NOT SOLVE AFTER 15 DAYS....
[|BAL|[protected]|[protected]|]



Dear Mr.Aziz,



This has reference to your complaint, mentioning your concern about the your
Airtel Mobile number [protected].



Thank you for your mail to Airtel and the opportunity to assist you.



We regret the delay in responding to your email.



We have been trying to contact you but unfortunately we are unsuccessful with
our attempt at 5:11 PM due to non reachable response. We are unable to contact
you for the resolution.



Further, please write back to us with your complete Airtel mobile number and
your concern so that we can assist you further.







We would be glad to assist you in this regard. However, we would appreciate if
you could write back to us with a suitable time to contact you. Please mention
your alternate number in your correspondences with us to enable us to serve you
better.



We hope that this response has addressed your query suitably.



Please feel free to speak to our call center executive on 121 regarding any
issue/concern. You can also email us at [protected]@in.airtel.com.







You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved.



You may send an email at nodalofficer.[protected]@airtel.in or you may call at +91
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 days.







If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at +91 [protected] from 9:30
AM to 6:30 PM Monday to Friday.

Warm Regards
Ashish Sharma
Nodal Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D13254BDC6C7
C9315EA6E32955B4D9384B4E4FBBDA3D55B8DB3D58BBD73B43454C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 14/03/2011 21:06:29
Subject: my complaint is not solve after 15 days....

Respected Sir,
my airtel no [protected] has recharged with 21rs night pack but in night hours,
i am being charged normal rates, i locked complaints many time on 198, they
said that your problem is being sort out before 5 march but nothing happened,
again i contact 198 the c/c executive transfer my call to sr. supervisor, he
assured me that my problem will be solve before11 march but no worth
yet.......
my no. has been locked to 198 and 121 also, now i cant contact to 198/121 as
whenever i try to contact c/c the operator says dial *121# for balance
enquiry,
thanx for contacting airtel and then call got disconnected.
please ressolve my problem and unlock 198/121 too.
my details are given below-

Mob No.- [protected]
Recharge details- 26 feb 11 at 09:37pm, mrp 21.00
Trans ID- [protected]
Complaints No.-
CBNRA[protected], CBNRA[protected]

Regards,
Danish Aziz
[protected]

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