[Resolved] Airtel — irrelevant boosters activated | |||
I am using Airtel Network in my mobile [protected] with lifetime offer for the past five years. I used to recharge with Rs.119 booster back for free messages and calls at subsidised rates. This being the sitution I recharged with Rs.121 as top-up. Again I recharged with Rs.119 booster on 31.01.2011. While using my mobile, there was a message informing that recharging with Rs.37 will enable local and STD calls at Re.1 for a duration of three minutes. I have done this recharge on 01.02.2011. To my shock when I used my cell phone on 02.02.2011, I was charged with Re.1 per call even for a duration of less than a minute. Seven times I called the Airtel helpline 121 but it was abruptly cut or no proper answers were given. My request for elevation of the request went in vain. Every time I wanted to complain, I had to enter into IVRS and once it took even seven minutes and twenty seconds for an abrupt disconnection. After repeated request a complaint was registered as CBNRA [protected] AT 2.31 PM 02.02.2011 still remains unsolved. My son has a unlimited broadband connection. The most pitiable thing is the recharges were done in Airtel outlets only at Ambattur. I propose to make a consumer complaint if Rs.156/- is not restored to my account immediately. I am sorry for the irresponsible attitude of Airtel's nature towards their valuable customers. N. SRINIVASAN Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
Airtel — irrelivant charges
i have been charged for messages from the last 2 days even after recharging with Rs. 67. after calling customer care i was not entertained and ask me to wait for the call for the company.. My complain no: is [protected]. Airtel is charging unnecessary charges without informing customer.AirTel — IRRELEVANT CHARGES
HI SIR ,I AM SORRY TO SAY PLEASE REMOVE ALL IRRELEVENT SERVICES FROM MY MOBILE NO [protected] YOU PEOPLE DEDUCT CHARGES FROM MY PRE PAID MOBILE EXCEPT MISSED CALL ALERT IF NOT DONE ,GO TO COMPLIN AT HIGHER LEVEL .
DONT IGNORE THE COMPLAINT .IF ANY CONSULTATION CALL ME ON SAME NO AT NIGHT OR TOMORROW .
PRASHANT KUMAR GUPTA
Airtel — irrelevant charges
i had puchased a connection of airtel friends card in july since i have purchased it they are charging me unnecessarily and even not responding to my complaints i have lost balance of more than 50 for no reasons they activate services and do not inform and when i told them this they say that you are lying please help me out Called to Airtel Call Center & Requested to change the Bill Plan on Aug 15th Morning. But due to some GPRS issues, I again called to customer care on same day evening to cancel my given Bill Plan Change request. They are also agreed for same & Informed me that request taken to cancel. But Plan got changed & i Got GPRS charged around 1947 rs. Yet they asking to pay the amount to release my Service.
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Airtel — Irrelevant phone call
Dear Sir,An Airtel Customer, his number is [protected] is continuously using abused language in my mother's phone (i.e. [protected]) last two weeks. My mother request that customer and lastly told him that she will complain in this matter to the Airtel authority but he didn't stop calling and using the same language. Please take necessary action in this regard and if permissible than let us know the customer details for taking legal action against him.
Thanks
Bratin Biswas