Airtel Complaints & Reviews

I am using Airtel Network in my mobile [protected] with lifetime offer for the past five years. I used to recharge with Rs.119 booster back for free messages and calls at subsidised rates. This being the sitution I recharged with Rs.121 as top-up. Again I recharged with Rs.119 booster on 31.01.2011. While using my mobile, there was a message informing that recharging with Rs.37 will enable local and STD calls at Re.1 for a duration of three minutes. I have done this recharge on 01.02.2011. To my shock when I used my cell phone on 02.02.2011, I was charged with Re.1 per call even for a duration of less than a minute. Seven times I called the Airtel helpline 121 but it was abruptly cut or no proper answers were given. My request for elevation of the request went in vain. Every time I wanted to complain, I had to enter into IVRS and once it took even seven minutes and twenty seconds for an abrupt disconnection. After repeated request a complaint was registered as CBNRA [protected] AT 2.31 PM 02.02.2011 still remains unsolved. My son has a unlimited broadband connection. The most pitiable thing is the recharges were done in Airtel outlets only at Ambattur. I propose to make a consumer complaint if Rs.156/- is not restored to my account immediately. I am sorry for the irresponsible attitude of Airtel's nature towards their valuable customers. N. SRINIVASAN

I refer to the complain made to Airtel regarding my excess BillingON PHONE NO [protected]. I would like to state the following facts.



My December 2010 bill was approx. 16,000 and after paying the bill there was a message that your O/s bill amount is 29,000
Since then I am after Airtel customer care to please put a check on my excess billing.
My credit limit was Rs 19,000 and the bill rose to Rs. 29, 000?????? How inspite of the credit limit
On 3rd January I was informed by Airtel office that since the bill generation date is 22nd January, so you have to wait till January 22nd. I had warned Airtel that you are ware that the crime is to happen but you are not taking any measures to Control it.
On 20th Jan. 201i I received a call from form Airtel Panjim office that we will generate the bill on 22nd and GPRS charges would be reversed.
Till 26th January 2011 when there was no reply from Airtel office I again wrote to Airtel customer Care.
They have registered my complain with service request of 35521076, and have assured to come back by 1st February 2011.
On 30th January 2011 I receive a call from Airtel Gurgaon for my complain and who once again assure that the complain will be handled and will come back to you shortly.
On 31st January 2011, I had spoken to the no of Nodal Officer wherein I had once again requested to sort my complain out and have received an assurance that we will comeback to you by 2.00 0 clock in the afternoon.
Around 5.00 o clock in the evening on 31st January 2011, I get a Phone call from Airtel office that the bill charge is as per the usage.
Around 8.30 in the evening of 31st January 2011 I receives an email from the Nodal Officer that bill is as per the usage charge.




I need to put my point forward as under:



If my credit limit is only Rs. 19000 how my unbill amount has gone up to Rs. 59,000 approx. till today.
Even during my international travels my biil was not exceeding to Rs. 19,000 with international roaming.
For the period 22nd December 2010 to 22nd January 2011, I had not moved out of my Goa circle than how my bill has come to approx. 48,000.
During my stay at Goa Circles I was 12hours per day on line with my Laptop, hence no question or using any GPRS.
Even when I had stayed in the circle or roamed in national roaming my mobile bill has not crossed Rs, 3500 inclusive with the use of GPRS in national roaming.
With the average monthly bill of approx. Rs. 3000, how do you expect my bill to rise till Rs. 59000? Is there any logic. ?????? Of course there is something wrong.
Inspite of my repeated reminders, email, call to Airtel office no steps were taken to stop the rising bill amount resulting to the total outstanding of Rs, 59,000 as on today which is totally wrong.
I do not accept your statement that System generates the bill hence there cannot be an error.
With all the frustration of not reactions from your side, I had specifically instructed to DEACTIVATE my GPRS immediately which would be the 1st step on stopping the rising amount.
Secondly I had requested for MNP request no for which I did not receive any response. With such response from the Airtel and such lethargy in handling of a customer complain, it is of absolutely no use in continuing with the AIRTEL any more.
The bill for 22nd Dec. 2010 to 22nd January 2011 is not at all acceptable to me plus the further o/s of approx. 11,000 totaling to Rs. 59,000 is not ACEEPTABLE.




Who in this world can afford to pay a Mobile bill of Rs. 59,000? Even Mr. Sunil Bharti Mittal’s bill will not amount to so much.



I am absolutely surprised with the handling of my issue by the Airtel Staff and customer care, wherein you have been warned regularly to stop / investigate on the EXCESS billing but no one took the intiative to go into the detail and stop.



I would like to request you to please see that this issue is sorted out immediately and I have no intentions to continue with AIRTEL any longer seeing such lethargic response.

KAMLESH

Respected sir

my mobile number is [protected]

I need call history for the month of october.

So kindly send the details to take the call history in the internet options
my e-mail id is www. [protected]@yahoo.com

Thanking you

V eshan motghare

Hello Sir,

My name is Parthasarathy Mani. Recently in the month of 23rd december 2010 I activated mobile office for 98 rs. But for the month of January also money was deducted and a message came stating that mobile office has been automatically renewed. I immediately Unsubscribed the service and called Airtel customer care regarding this. I was promised that 98 rs. will be credited back to my account within 31st of January 2011, also the agent gave me a reference no. which is CBDM[protected]. But to my surprise money was not remitted till February 1st of 2011. So I called Airtel customer care again and asked information regarding this. This time the agent was rude and said as per the information from back office money will not be remitted back. So I asked her to transfer the call to some other senior executive. She transfered the call and abruptly after 10 min (approx) the call got cut. I called Airtel customer care again, and discussed my issue. Again the agent said i will transfer the call to senior executive and the call got cut. I was really frustated.

And for the final time I called Airtel customercare on 2nd feb 2011, and told them clearly that, if I am not answered properly regarding my query I will transfer the service from Airtel to BSNL. After listerning to everything call was transfered and call got cut abruptly.

Please let me know how to go about this problem. My anger is not about the money but the irresponsible behaviour of Airtel agents in Chennai. My details are as follows. Also please let me know the best service provider so that I can transfer to a hussle free network.

Name: Parthasarathy Mani
mob no: [protected]

Respected Sir,

I Mrs.Nirmala has been using [protected] thru Airtel moblie services for more than 3 Years. And every month there has been excess billing. Even after repeated complaints registered at Customer Support Dept there has been no action taken. And my usual out going calls are local but the detailed bill reflects some unknown outstation Numbers.

Even after all these issues I was making the payment in full.

Since things are going out of control I had not made the payment for 3 months for the amount Rs.3225.

Finally Mr.Prakash ( Airtel Compaly Representative bearing Mob No.[protected] ) approached me to sort out the issue and said would give Waiver of Rs.645.00 and said would change the same Number for PostPaid to prepaid and had collected CH No. 604406 for Amt 2580 dated 31st Jan 2011 drawn on State Bank of Mysore Kengeri satellite Branch vide Acknowledge Receipt No.657300. He committed the change over from PostPaid to prepaid is 24 Hours.

Later when called up Airtel on 1st of Jan 2011 for the update on this process I was told until and unless I pay the entire Amt of Rs.3225.00 the Number cannot be changed.

Out of Frustration I have given stop payment for the cheque.

Kindly consider this complaint and provide me Justice.

Yours Truly
Nirmala M

I am an airtel mobile consumer my phone No. is [protected], in my mobile unwanted calls and massages incoming by[protected],[protected],[protected],[protected] &[protected] in the late night any time. the said unwvanted calls disturbing me form sound sleeping. I am a heart petaint and suffering lot of problme in absence of sound sleep due to unwanted calls and masages
you are requested to please bained the unwanted calls and massages as well as taken-up a strict action against the Airtel mobile service provider

yours faithfully

PARMANAND SHARMA
340, FCI COLONY , CHANGORABHATA, RAIPUR.492013

On 08/12/2010 I bought a new Postpaid sim ([protected]) from Airtel, Vijayanagar Showroom, the same was not activated till 10/12/2010. I had taken the connection for my home and when it got activated my cousin answered the call and the service provider immediately deactivated the connection and I had paid an advance deposit of Rs.300/- and till today (02/02/2011) I am yet to get the refund. When I called up the customer care after n number of attempts and complained about this they told they will revert back within 4 hours and they called me back the next day (02/02/2011) after reminding them once. They have charged me Rs.68/- for their delayed services. I am hereby enclosing the application of the phone connection. I have been using airtel since from Nov'2006 and I have been very prompt in my payments. I have two more airtel connections and I will bid goodbye to airtel and opt for mobile number portability. I didn't expect such unprofessional behaviour from airtel. How can airtel keep my money for so long when they give us the due date and charge more beyond due date?

i had purchased an airtel sim [protected] around 35 days ago. On the 31 st of jan i had sent an sms to 1900 for the upc code, from the number mentioned above in reply i had got an sms confirming the porting request code number AK923121. Then i went to the bsnl office and i filled up the relevant forms and they give me a new sim, they said that the same number will be activated shortly. But when i reached home i had got another sms from airtel that i cannot port to the other service provider as the airtel number was purchased for not more than 90 days. Then i went to the bsnl office and told them about the sms from airtel . Over there they guided me that the airtel sms is misguiding me, and that i give a written complaint to the consumer forum.

This is to bring into your notice that airtel is not allowing me to port my number [protected] via mobile number portability to Bsnl. When contacted airtel is giving false reason that my documents are not complete with them and they have a contract on this number. As my number [protected] is 5 years old number so they dont want to loose an old customer of them and they are not allowing me to port to BSNL. I am fed up with airtel services every other day they themselves activate a new value added service and deduct my accont balance. So i want you to take strict action against Airtel services and please help me out..


your faithfully
Sahil Chaudhry
phone no. [protected]
email: [protected]@gmail.com

Dear Sir,
I have two aitel conection [protected] & [protected]. On [protected] internet pack has activated by recharging Rs.98/- but while browsing through mob office money is being deducted from main account. Why? I dailed many time to customer care but they did not response at all. They keep hold the phone by saying "please wait while we gather information on the subject" and cut the phone automatically.

Secondly on other No. [protected] hello tune has been activated without my request, Rs.45/- has been deducted and there is no responce from customer care as usual on the complaints.

To whomsoever authorized to read this email

This is with a reference to the millions of complaints you people might be receiving since last n number of years - Ducting the balance without any reason.
First of all I am very sure that there is very less or no scope or ray of hope for me to have my deducted balance back or even receive a msg/call back/ email from your side.
Still just giving myself a satisfaction of giving you an opportunity to your company to correct your mistakes i am informing you the matter.
I am a user of Airtel Prepaid Sim [protected] since a significant period of time and have been noticing problems related to Unwanted Packs been activated, Balance deducted without any reason, non responsive customer care.The latest issue is regarding BALANCE DEDUCTION without any reason.
I had a balance of Rs.40.00 early in the morning of 1st February 2010 and when i checked my balance in the evening it was 0.00. So for the same i called customer care 121 which was not available for about half n hour.I referred to 198 which got disconnected after i dialed 1 to speak to a customer care executive 10 times.( i dont know the reason behind this.)
Then i dialed 198 from my sisters mobile number [protected] and from which i got connected only in once. ( again i dont know the reason behind this). I spoke a word with one of the customer care executive who told that his name was Shyam Veer Chauhan ( after I asked his name more than 5 times) and then he told me the completed scenario why, when and how much amount was deducted which is as under:-
Mr chauhan said:-
That i have used airtel live facility for which the balance is deducted as under:-

Timings o[censored]se Duration O[censored]se ( in minutes and seconds)
5:20:36 5:78
5 17:00 1:88
5:03:30 7:13
4:48:22 1:22

The total usage of internet is 16 minutes and 8 seconds.
So, I have been charged 14 RS.

I intruppted him and said that I have been charged much mire than 14 Rs.
So he did some calculation ( after putting me on hold ) and told me that internet facility is chargeble at the amount of 0.30 paise per minute
So accordingly my deduction is "somewhere around" 4 Rs 80 paise
Then i told him that my exact amount deducted in 40.00 Rs
So now the calculation was:-
some magic maths applied and now the balance deducted in 37 INR and the rest 3 Rs are a charge of a subscription known as MASTI PACK
When i said that what is this as I have never heard this term so i was told that this is a msg service which charges 1 Rs daily and send us masti bhare msgs. So they have charged me 1 Re on 31st January 2011 and 2 Rs on 1st February. Hence this is the Story of 40 Rs deduction, In short it is
37+2+1
PLease mark a note of this that total amount deducted in 40 which is deducted today itself on 1st february 2011. There is no deduction made yesterday ( 31st January 2011)

When i asked that why have you subscribed this pack as i do not require this: So the answer was there was a promotional call received on my mobile phone which ended with the digits of 414 where i was been informed about all the facilities and charges and then i asked to subscribe it.

"Well i didnt received ne such call ever."

As soon as I told this to the agent speaking with me I got a sms on my number which is:-
Your service has been deactivated successfully. Thank you for using Masti PAck. To start again send SUB MASTI to 54321
When i informed the agent about this he kept quite for a second and then he said mam I have provided all the information if you want something else you can call
121 ( which never connects) which is chageble to 10 paise for 3 minutes. (I think thats a universal solution for you people )

Now I just said taht look i have not subscribed any pack and even if i had why have not i received any masti msgs ansd why it has been deactivated all of a sudden without my consent.
So, the answer was really UNEXPECTED, UNPROFESSIONAL, COMPLETELY ABRUPT, RUDE, DISSATISFACTORY, ANNOYING, and INSULTING
Your agent said"I dont think you really want airtel customer care service"
This is amazing to hear from him. My sincere thanks to him for letting me know what I ( a customer) means to you and your staff members. Really. Really, Really thank you so much.
Well, the last gift he gave me is HE DISCONNECTED THE CALL saying airtel me call karne ke liye dhanyawad. After which I got my request reference number CBDAL [protected].
I think the scene is quite clear to you and I will not be surprised if you AVIOD or DELETE this mail.I really have nothing to say, ask , complain , suggest you people as you better know what to do in case you really want to do something. Atlast I just had one benefit o[censored]sing Airtel. I just came to know:-

Who I am?
I am one of the billions stupids using Airtel Service which are been exploited every now and then. Well Thanks a billions for this.

Just would appreciate you people for an invention. Your agent said I used internet for 5 minute 78 seconds

CONGRATS FOR INVENTING A CLOCK HAVING 100 SECONDS IN 1 MINUTE.
Have you been appraised by prime minister on this or its yet to happen ???

My sincere thanks the call centre of Airtel who receives our calls and entertain us so well. Thanks to the trainers of the agents who are really awesome in answering the calls.

Dear Sir,

My mobile no.[protected] i have give request for MNP from BSNL to Airtel
on 20.01.11 after 2 days i got new sim from Airtel.

on 24.01.11 i got message from FTA my request is received. application is under processing.

on 30.01.11 i got message from 1901 my porting request has been successfully processed.

from 30.1.11 my old sim not working. so i have changed to new Airtel sim.

on 31.1.11 i got message from FTA my port in request successfully actvited.

but still now i am not able to make outgoing calls and i am not able received
call/message from others.
I have contacted the airtel customer care. from 30.1.11 there is a problem in MNP. It will solved within 24 hours.

after 3 days still now my mobile no not working.


regards
Ulaganathan.k

chennai

res. sir,

my name is mangesh kembalkar
(Picasso custom shoppe)
Rajarampuri kolhapur,
my contact no. : [protected],


i am the first prize winner of navratna competition 2009, and the pan india number one outlet in small town like kolhapur, hear by i have a comp-lent that yet i not get my wining amount, n due to my financial problem i am suffering many things, i ask u r companies employers may time n every time i cant get any proper response from any o[censored] r officers, they treat mi badly, i think u give mi my winning amount, n take action on all this crap things which your company's officers doing,

Respected Sir,

This is kindly informed you that, i am using airtel mobile communication provider, on 30th jan. i used GPRS 3 times for couple of second for that i have to paid 10,7 & 1.5 Rs while it was only for few second, even though i contact the customer support for it they have spent over 2 hours to talk to me, but i get nothing, while there another(Airtel) GPRS support system said it is total 2Rs for all the three time access. but they have both the support isolated they can not communicate their another support system and the information was received from both the support was differt, please resolve my matter for my problem my mobile no is [protected].

Dear Customer Service Manager,

I would like to complain about the behavior of your staff in Dehra Dun customer service.

Please note that a phone call was made at the number[protected] on February 1, 2011 at around 12.15 p.m

Some male person answered the call by simply saying hello. There was no greeting message, or any welcome address or anyway we would know that we have called Airtel or someone's home number. We had to ask who is speaking for the person to say that his name is Sonu. Even then he did not that it was Airtel's office and that how they could help upon. Again we enquired that is it Airtel's office and then he replied saying that yes it was Airtel's office and that what was problem.
When we required that we had doubts that it was Airtels office and would like to speak to their manager, he passed the phone to some female colleague who said that I should just get down to my problem and not bother about who the manager was. When we asked them that is this the way to speak to the customers, then the male colleague Sonu could be heard saying in the background " Phone Kaat De Na" prompting his colleague to disconnect the phone, which she promptly did. Thereafter we tried calling the number again twice and they disconnected each time.

Please note that all this conversation was made in most uncalled, unprofessional and unruly manner. It definitely does not speak of the customer service which Airtel claims to be providing, or maybe the service is just limited to Metro and smaller towns are being ignored.

Please note that such service had left a vary bad impression on us.

Please note that a relative of ours had taken a prepaid number in Dehra Dun yesterday and we were trying to call the customer service in Dehradun to help her. Had we known that the service is so poor we would have never recommended her to take an Airtel connection. Our Delhi numbers are under the Airtel Gold plan, so maybe we were unaware of the level and kind of services being provided to non Airtel gold customers. But if this is so then we would not recommend non corporate users to go with Airtel's services.

Please let us have your feedback for the same.

We are writing a separate email regarding the problems being faced by the prepaid number
Looking forward to your reply.

[protected]@gmail.com

I've an Airtel prepaid connection for last 4 years, not only me, my parents also have Airtel prepaid connection. From last 6 months or so, we're facing an irritating problem. Sometimes an incoming call comes to our cells and as soon we receive the call, some tunes are subscribed to our connection and immediately our exisiting balance got deducted. This is really very cheap approach from an organisation like Airtel...some steps against them should be taken immediately...such kind of promotion isn't acceptable at all.

My Account ID is : 15711567

Name : Faisal

We have been using Airtel Broadband for close to ten months in chennai and as the service was very good we wanted to transfer the same when we relocated to Hyderabad. Initial mail was sent to [protected]@airtel.in on 9th Jan'11 and reference number is 177368.

In 2 days we got call from executive confirming the details and everything, totally in 4 days till feasibility check was done. Then we were told we need to bring the Modem and the telephone instrument with us. We brought the same and mail confirming this was sent on 17th Jan'11. We got a call from executive and we asked them to collect the documents the next day before 11.00 AM and noone turned up.

Then after few days we dropped mail and again the same executive called fixed up time and noone turned up. After that no response from anyone, its been more than 10 days. Whenever we mail we are getting a reply telling that "we are working on the request, please wait for us to get in touch with you"

When we call Hyderabad customer care, we got reply telling that as its transfer from chennai to hyderabad we have to check with chennai. When we call chennai they say we haev sent a mail to hyderabad and waiting for their reply. Trying to understand where the problem is, who has to give the connection?

Finally last week thursday got a call from executive(if needed can give the name & no.) and he sent a person to collect the documents on saturday. We were told the documents has to be sent to the bangalore office and connection can be given anytime from saturday or lastest by monday.

We have not heard from any of them after that and he is not attending the calls also. We are tired of following up thru mails and calls. Need to know if we will get the connection or atleast we need to know the procedure to cancel the connection.

Regretting for applying transfer instead we should have cancelled the connection from chennai and tried something new here in Hyderabad. We thought we will get the same kind of service here also, now disappointed very badly

i have submited form for port my number from reliance to airter. as per airtel custmare care talking and airtlel outlet boor colony faridabad . it will take only seven day to port the number. but eleven days has been passed and my number did not work. they told me that your number will not work for only two hour at night. and now my number nither work in reliance network nor airtel network and when ever i complaint about it to custmare care and airtel outlet . they did not answered stisfactory and not solve my porblem. and now my number it dead and i have been suffering from it for four days

Hi,
I receive calls regarding some offers on my Airtel mobile such as Mobile TV, Caller tunes, etc.
I received a similar call last Friday from Airtel regarding the Airtel Mobile TV. I refused to have the subcription activated & informed that i have received a call earlier and i am not interested but the guys activated the offer on Saturday and i was charged Rs. 40/- for the same.
This is not the first time, i had similar experience earlier when Airtel activate stupid offers like Mobile TV, Friends Chat, active on Unwanted links, etc
When i call up the customer care, they just say that i had subscribed for the offer which i never do nor anybody else use my mobile to do such things as i always keep it locked with a security code.
I now think that Airtel has just found a new way of charging unwanted expense.
I would prefer to switch to any other number soon if this is not stopped immediately.

I Had 4 connections in Airtel postpaid connections and i tried to change my Service provider to Vodafone(Which is FAR BETTER than AIRTEL in sevice). But after submitting the necessary documents to Vodafone with the Portal number, today i received a message that your request was cancelled by AIR TEL. When i contacted AIRTEL Customer care, they put me on hold for 15 min(more than 5 times and they charge 0.50 /3 min FOR THEIR USELESS SERVICE). Even after waiting so long, no one is bother to attend the call and it gets disconnected automatically...... MORE OVER, SINCE I HAD SUBMITTED THE MNP DOCUMENTS, THEY HAD SEND GUNDAAS TO MY HOUSE TO COLLECT THE PAYMENT FOR WHICH THE BILL WAS NOT EVEN GENERATED!!!!!!!!!!!!!!!!!!!!!! WITH THESE KIND O[censored]SE LESS /THREATENING SERVICE, THEY WANT TO STAY WITH AIRTEL LIFE LONG!!!!!!!!!! OH GOD......

Regards
Suresh