Airtel Complaints & Reviews

I am a customer of this product for long time in Bhopal Region, but mostly I face the problem of sudden disconnection of my fixed line some time Internet connection.from more than 50 days my fixed line is disconnect.
I have complaint about it in the nearby helpline number but there is no response and permanent solution.They are just taking the money and not providing proper service.I am just fed up.
[protected] is my fixed line number.

So finally am submitting the complaint in order to get some suitable assistance from you

Dear Sir / Madam,

I am using Airtel Mobile Phone Services for the last 18 months. During the past three months, I am not getting the signal in my work place. I have made number of complaints to Airtel thru' email and customer care centre but no result.

Recently, I have opted for MNP (Mobile Number Portability) and wanted to switch over to some other service provider. Immediately, there were number of calls from Airtel - promising me that my problem will be solved soon. But, I sticked to my decision to switch over and made it clear.

In spite of that, they have rejected my request for MNP stating some contractual obligations. When I am asking for the details of such contract existing between Airtel and me, they are keeping silence. I am mentally upset and I feel that I am being harrased by this Service Provider.

Request you to help me in this.
Thanks / Regards,

R.Chandra Sekar
Mob. No.[protected] Not reachable
Mob. No.[protected] Being used at home

To, Respected Sir,

Herewith I complaint again Airtel Service about Portability. Details Below.
My Name : Nirmal .J. Gohil
Place : Godhra
Mobile No. : Tata Docomo to Airtel : [protected]
Portability Date & No.:[protected], TG223228
Tata Docomo No. Closed Date :[protected]
But sorry to say after the 72.00 Hours My airtel service not started.
And After the 72.00 Hours many complain in airtel office and costomer care outgoing service started, But They Charged very high or wrong outgoing charge on my account. when i purchase card he said 10 paisa airtel to airtel charges, but this time they deduct 1.00 Rs. charges. This is wrong and Cheet the costomer.
Please do needfull about above matter.

Thank You,

since last two months frequently various sms sent on 121 to change regarding mode of bill to chnage from ebill to paper bill. confirmation sms also received from Air Tel service provider that now onward paper bill will be sent at residence. but till date service provider sending e bill neglecting the request for my two nos. of mobile [protected] and [protected]. Various calls also made to change the mode of bill. I have fed up the services...

These are the series of problem i have been facing:
1. I was charged Rs. 99 for games download from airtel live, though i never visited the site
After calling up the customer care i was told refund wasnt possible and the customer care representative "Preeti, supervisor Customer Care" told airtel live has been disabled
2. i was Rs. 30 twice for renewal of video mode service and games service on my mobile. It was automatic which i never did. I went to the service center in jayadev Vihar and contacted the people through hotline for disabling the service.
3. yesterday Jan 30, i was charged Rs. 99 twice for games download which i never did. I called up the customer service and was told airtel live is a website which cannot be disabled and refund isnt possible
4. Again auto renewal of the games service with charge of Rs. 30 twice

Complaints:
1. how is the game download is happening without taking to the airtel live website and any confirmation of download with deduction. I have been charged Rs. 99 * 3 for the same.
2. if airtel live is a website and cannot be disabled, why was the false assurance given.
3. How are the services been automatically renewed without permisssion. Airtel calls up for unecessary issues and bugs people and for things that matter there are no calls.

Please refund the amount back.

Manisha Tripathy
[protected]

Airtel is charging unnecessary for the video club service. I did even subcribe for this service. even spoken to airtel customer care they said they will deactivate the service, already charged twice. Now again getting messge that they will charge again. The deactivation link doesnt work.
last week Rs.60 wAs deducted from my account. I need refund of this amount. And pls deactivate the service.

My name is Aiyaz Ahmed
Number [protected].

Dear friends,
If you are a Airtel mobile user and wish to shift to other service provider through MNP, then beware of Airtel using following trick for stopping you from deserting Airtel =>
When you send an SMS from your Airtel number to 1900 so as to receive your porting code thereby Airtel gets to know that this particular customer is planning to say Good bye to Airtel.
When I applied for my porting code through SMS I recived a call from Airtel call centre asking me what is the reason of my proposed shift to other operator( docomo).
When i told him that the reason is high tariff of airtel services he told me that as because i am their valued customer now airtel has one plan for me and the plan is that " all my local calls will be charged at 30 paise/min and all local airtel at 10 paise/min ", after telling this he asked me that will i be still shifting to other operator ?
I said that if airtel would offer 30paise/min to me then i will not be shifting docomo, => now, the clever telecaller told me that to activate this service (30 paisa/min), i will have to send one sms to some number.
( i dont remember that number now), accordingly I send that SMS and I received a reply that thankue for cancelling you Porting Code request and thankue for continuing with Airtel.
After that when I made a call to a local number I should have been charged at 30 paise/min (as communicated to me by their executive) but to my surprise no tariff change has took place and my calls are still charged at 1.2 paise/second i.e. 72 paise/min ( and not 30 paise/min).
This way Airtel executive lied and got my earlier porting request cancelled.
Therefore never trust Airtel people and what ever they promise they will never keep their promise.
They are still charging SMS at stone age era rates of 1 Re/sms local and 1.5 Rs/sms national.
When everyone is charging 1paisa/second and infact some are charging 1 paisa/2 seconds, it is Airtel which is charging 1.2 paisa/second.
Airtel has no interest in indian market and they have their focus on newly acquired African market.
Therefore it has lost innovative pricing as compared to other operators.

Airtel rejecting my MNP application
I am using airtel no [protected] (Kerala) for the last 5 yrs . And i want to change my mobile operator Through mobile number portability from airtel to IDEA.
And i went to IDEA show room and i submit my id proof and porting charges.

But i receive a message from IDEA that Airtel mobile operator reject your porting . Because of Contractual obligition. Actually in my case there...

my email id [protected]@gmail.com mob. no. [protected]

Sub: refund of balance amount of tel no. [protected], B Band account no.14068139

my b band disconnected on 6/9/2010 till date balance amount of Rs 187 not refunded . I am shifted from Bangalore to Ranchi Jharkhand INDIA.
my present address is given below has been informed in writing well in advance may I know how much more time they will take.

Manjari Sinha D/o
M K Sinha
E-269,Sector-2
Dhurwa
Ranchi 834004
Jharkhand
India

Manjari Sinha

My Mobile No[protected] and it is a prepaid connection. On 29.01.2011 night balance was Rs 68/. On 30th Jan the balance was Rs 38/ only. They with out availing any value added service, they charged Rs 30/ from my balance. Why they are un necessarily charged my account?

On more important thing, the same was taken up to customer care on 30th Jan by 6.41p.m. and the call was chargeable @ Rs0.50 for every three minutes but there is no officer in the chair to redress my grevence. But they switch on the recorded music and announcements and charge Rs0.50 for the un attended call.

This is one way of looting the public money by the service provider.

sir

We have taken airtel boadband plan of Rs.999 in last week of Nov. In first week of Dec our set top box of Airtel IPTV was not working . We lodged a complaint for the same against Complaint ID.41876512 . One of the engineers of airtel came to resolve the issue and replced the set top box to an old one and without giving us a chance to check the new one , he just left. This set top box is quite old and slow . Again a complaint was lodged against ID 41923718 and committed to be resolved in the same day before 8 o clock but remained unattended . Again at customer care no.121 we lodged a complaint on 12/01/2011 under complaint ID 41848220 which was aunattended till date . In connection to the same today on 30/01/11 at 10a.m again we lodged a complaint at ccno. 121 which was attended by Ms Satya Priya one of the employee of airtel . She assured that the complaint will be resolved before 2 p.m. At around 2 p.m. we got a call from airtel on the landline by Mr. Mukesh that whether we have lodged a complaint and what is the complaint . He told that this call is to resolve the complaint .

Sir, we have taken broad band plan in nov 2010 and under this plan the set top box supplied to us was working very fast and the replaced one is very very slow . Plis let us know that asking for the problem over phone is the resolution of the complaint . We are paying airtrl bills as per the contract in time but finding lack in your providing correct instrument for the service .

Plis note that tommorow 31 jan is the due date payment of your bill . The bill will be paid well within time if the service will be provided as per the contract and the set top box will be replaced or the bill will not be paid . And in this connection I would request you to diconnect the broad band plan we have taken or provide us a satisfactory service .

from:

Raj Kumar Verma
airtel a/c no.16176935
phone. no. 45647517

Hello Sir / Mad'm
I got a SMS form airtel cust. care on 29th Of Jan '11 ,that I need to submit my documents once again
for the reverification of the same. I find it bit piculiar why should a client needs to re-submit the docs. Its the responsibility of the company to take care of their clients records.
They even mentioned in the msg that I need to submit the docs at my earliest else they are going to deactivate my out-going & in-coming service simultaniously.

According to me they should send a verification call to the cust. instead of asking for the docs.I will be highly obliged if you guys can do something and help me sort out this problem.


Thanks
Warm Regards
Manik Das
mob no-- [protected];Email - [protected]@rediffmail.com
Altr No- [protected]

i m Pardip joshil.i want my outgoing call record of the airtel prepaid number [protected]. plz send me the details and number is in the name of the friend

To

Airtel
Manager - Cell Tower
Hyderabad

Sir,

I would like to give a complaint regarding an Airtel tower in an area which in right in the middle of a residential colony and very near to a lower primary school.
The tower is located in Adarsh Enclave, Road No 4, Lakshmi Nagar, Saidabad, Hyderabad - 500059.
There is a primary school around 20m from the tower on the west side.
A park for children is on another side which is 10 metres away exactly opposite this apartment.
On the east side is a 5 storey apartment Sri RamaSai Residency, which also will be in the main beam and 30 metres away.
There are also many play schools for very small children in this residential locality.

Sri RamaSai Residency has 25 families staying in it. There are lots of small children in the apartment. The fourth and fifth floors are in the main beam.
Recently it has come in the newspapers that cell towers are not to be installed near schools, play grounds or in residential areas.

And having the tower so near is a very serious health hazard for all the residents and am seriously worried for the health of my family, the other families in my apartment and the school kids.

I request you to kindly shift the tower from the present location and move it far away from the residential area.

Am attaching the layout from google maps.

I am sure that Airtel will resolve this issue immediately with a high priority.

Regards

Praveen

Mr Kohli,
This is to bring your attaention & feed back to you about the renderence of Poorest service of a Airtel complaint cell toll free no 198. I am having a problem regarding the deduction of Rs. 1.20 per call from my Mobile no. where as I have opted for per paisae per second on my mobile no. When I have spoken to call center officer on toll free no. he forwarded the call to higher official which does not responded, This happened several times. Mr. Kohli I am reminding you that now this is time of Mobile Portability n in this kind of services, how you can retain your subscribers, I really have a pitty for Airtel. You are requested to take appropiate action regarding this matter to concerned asap

Regards
Chiterrekha kala
Criminal Lawyer
Uttarakhand Bar Council
Mobile No. [protected]

cc: Retained for future





On Tue, 31 Aug 2010 16:56:27 +0530 "CHITERREKHA KALA"[protected]@rediffmail.com wrote
Mr Manoj Kohli,
This is my third reminder to you regarding my cell no [protected].

Whenever I'Ll make a complaint to you, someone from customer care cell looks after my complaint. But it is really very sorry to say you that repeteadlly Money is deducted from my Airtel Number.

In this no. we I have took up recharge for internet for one month in which 2GB download is free, But Rs. 33 + Rs 9 is upfront deducted after running internet connectionas on 28 Aug & 31 Aug 2010 respectively.


I'll make call to Mobile No. [protected], but concerned cell no. is not ready to pick up the phone. Therefore request you to kindly take the appropriate action asap.


Regards
Chiterrekha kala
Criminal lawyer
District court Dehradun
High Court Nanital
Uttranchal
Mob: [protected]
CC is retained for future reference

Chiterrekha kala
Criminal Lawyer
Uttarakhand Bar Council
Mobile No. [protected]

I m Subhashis Sarkar, mobile no. [protected]. Today 29/1/11, I got a massage from AV-AIRTEL (54321) that "you have renewed Tadkalive. You have been charged rs. 20/- for subscription." I cant understand when I have subscribed Tadkalive. I m requesting u kindly unsubscribe this service as soon as possible. Also this is my request, without any information pl. Do not activate any sevice. I have already registered DND service.

SUBHASHIS SARKAR
[protected]

Dear sir
i have purchased a number [protected] from airtel vendor and it is on from that time. i have used and made calls now they have disconnected my number on 25 jan 2011 and now saying it is due to non use of number and i am saying that i was using this number. i am in maharastra now so due to high roaming charges i was not using it and even there is no facility to recharge it but it was on and i was attending calls and sms.
i have sent mails to nodal officer and also appealant officer and they have not given me satisfactory response. how can they disconnect my number without prior information. if we are taking a number we provide all information so they should also provide us these information that if i will not recharge it with specified amount in specified period then they should disconnect but i have not got any proper information about it.
so please help me
thank you my no is [protected]

My Mobile sim card Invalid sim Card
Dear
Officer of Airtel
sir,
I am use airtel mobile sim card but when inserted today28/01/2011
mobile service are stope without any pree information,
I bought it at 999 Rs. which is life time sim.
My invalid sim no. is [protected] (LIFE TIME)
so please start the service and inform why my service stoped.
my mobile show the message INVALID SIM CARD

My contact no. is [protected]
Address : Santosh Nanaji Wandhare,
Pathanpura Ward no 46,
Kisan Wasahat,
Chandrapur-442402 (Maharashtra)

Thank you
your customer
Santosh Nanaji Wandhare (Maharashtra) CHANDRAPUR-442402

I am using airtel no [protected]. Ap . And i want to change my mobile operator . Through mobile number portability .from airtel to aircel.
And i went to aircel show room and i submit my id proof and porting charges.

But i receive a message from aircel .in that. Airtel mobile operator reject you porting . Because of obligition of subscriber agreement.

And contact my airtel customer care and appellate authority about this issue no one has respondig . Please. Help me sir

A few months ago i have given a resquest letter to Supreme Telecom erode to discontinue my mobile number as there were some fake billing summary.They accepted the letter and destroyed my sim themselves.But still i am getting bills for my mobile number.But the supreme telecom does'nt take any responsibility to follow the issue and close it.Even the tamilnadu nodal officer is not responding to the e mails regarding this.

Also airtel stealing money from my prepaid number saying that last sms charges and last call charges.This happens whenever my pre paid balace comes below Rs.20

i don't know how to handle these mobile mafia.