| Address: Gurgaon, Haryana |
I, presently having MTNL Dolphin post-paid mobile connection no. [protected], had initially applied for porting out of my said mobile no. to Airtel (pre. paid). I submitted the relevant forms duly filled in with MNP code and required documentary proofs and last paid bill details of MTNL Dolphin to recently opened Airtel authorised outlet at Dharam Colony, near Spanish Court, Palam Vihar, Gurgaon on 22.01.2011. In spite of repeated visits to the said outlet and suffering very rude behaviour of the man at the outlet, my application was not processed. Another subsequent visit and the man returned my application papers, after three full weeks, saying it has been rejected as switching from postpaid (MTNL) to prepaid (Airtel) is not allowed. I emailed a complaint to both TRAI and Sh. Vikrant Dubey, Grievances Officer and Sh. Irfan Khan, Appellate Officer for Delhi Region of Airtel under TRAI on 05.02.2011 but to no response. I again generated a fresh MNP code, prepared fresh application and subimmited the same to another Airtel outlet opp. Sec.14 Mkt., Gurgaon on 09.02.2011. The man at the outlet (Mr. Arvind, another rude fellow) gave me a Airtel sim card against payment of prescribed fee of Rs. 19. I received two SMSes on 12.02.2011 acknowledging receipt and processing of my application. However, I received another SMS on 17.02.2011 that the MTNL has rejected porting out of my no. [protected] due to outstanding dues that had accrued during this period. I immediately deposited my dues in cash and gave the receipt to the Airtel (Sec. 14, Gurgaon) outlet. The man there did not take the receipt and told me to not use the MTNL sim for outgoing calls. Another round of telephonic and personal visits and Mr, Arvind curtly told me to submit another set of application papers, 3rd since beginning, for Post-paid connection only since switching from post-paid to pre. paid is not allowed and the application papers submitted earlier can not be retrieved. This happened despite the fact that the whole Airtel media and internet publicity clearly says the switching is allowed.
The whole excercise of repeatedly submitting new MNP code (valid for 15 days), fresh previous dues clearance and the whole application papers again and again with new conditions each time and still my number remaining unported has left me completely harassed and cheated. The Airtel MNP helpline at [protected] is completely useless as it is a typical system to stonewall the queries of consumers rather than helping them with responsive action towards their specific problems. I am happy that the "MTN users of South Africa have been saved from potential harassment and shudder to think of the fate of Indian consumers when Bhart-Walmart takes over.
If the Airtel feels that I have been unnecessarily put into trouble, My number [protected] may be ported in under prepaid plan immediately under due intimation to me
