Airtel Complaints & Reviews

I recently bought a blackberry set 9100 with mob no [protected]. was told that Airtel was the best service provider by one of the shop owners here and as per his request i took a pre-paid connection card and an airtel net connection package for 474 on Dec 27th 2010. It was after 24 hrs that while trying to
access my mails did i get the message that airtel does not support Black berry 9100 and later on upon calling customer support i was told that i need to take another net package with Blackberry. I took that. I have been calling customer support for the past 2 to 3 weeks regarding this issue and was told
that they have given the request that my balance would be refunded and added to my present talk time even thought they said they had no option and was given a time limit of 24hrs. When i called up after a few days to see what my status is.. the story goes on.. each of the representatives says the same
we have no option and finally connects to the team leader and this connection from the low level to senior level would take minutes and disappointed i would sometimes hang up

If this net connection package does not support a particular set, it should have been informed to the customer and not make him pay for something which
is worthless for his handset.

Team of Representatives who handled my issue (Called from Cochin and i got chennai office) AIRTEL CHENNAI OFFICE STAFF Rajesh, Preethi, Priya, sunil, Sicily, Anas etc.

Is this the service that Bharathi Airtel provide. Fed up.. i might move on to some other service provider soon..

I dont know if by sending a complaint would make any change in my issue.

I hope some one would help me out on this.


A frustrated customer

I Have lost my mobile and requested for duplicate with the same number [protected] and the application was submitted on 17th at Raghaviah road ,Airtel customer care center by 10.45 am.Till now the sim is not activated i.e 18th 11.20 am.I was informed that on 17th 5 pm that the server is down and hence the delay.Request activation on priority.


V.UMASANKAR,

NEW NO 15, NORTH USMAN ROAD,
T.NAGAR,
CHENNAI 600017

Hello,

I applied for a Airtel broadband connection on date 12 Jan 2011, and i paid amount Rs 4000/ for the connection to an Agent who came to my house for giving the connection. He offered me a plan which is Rs.899 monthly plan and asked me to pay Rs.4000 which includes 4 months advance rental and 2 months free usage .
The agent provided me an acknowledgement slip which doesn't have any TBLR number. He told me that I will get a mail and a confirmation call from airtel but I didn't get any of these. When I try calling to the agent's mobile number its telling that its switched off.

I called airtel customer care but they asked me about the TBLR number, which unfortunately I don't have and told me that without that they will not be able to help me.
Now , its been one week and I am with no broadband connection and I don't know where and whom to complain about this . It seems that I have been cheated here.

Below I am providing all the info I have :

Agent name - Kishore
Agent mobile number - 91 [protected]
SP/DP no. BTM004
Exchange BTM
SO code - DSA 14


My Details :

Name - Samrat Sarkar
Address - S4, Rajashree Apartments, 2nd floor, 18/57, 1st main, Krishnappa garden, Off Bannerghatta Road,
Jayanagar, Bangalore - 560041
Cell Number- [protected]


Regards,
Samrat

My name is Misbah Sayed & my airtel mobile # is[protected]. I am constantly being charged for accessing 0.facebook.com via Airtel Live as the access point.

I understand that Airtel had announced that m.facebook.com will be free for 2 months and that duratiom is up; but 0.facebook.com is a text based version of facebook which is advertised as free for lifetime via Airtel Live for Airtel users.

Why is airtel advertising false information on 0.facebook.com as on the top it says free access via Airtel Live!!?? I call customer care every month about this but I never get a resolution. Hell, they even refuse to give credits for as low as 5 rs or 10 rs. Its not a matter of money but its a matter of business ethics.

Today was worse...I called up Airtel complaints helpline, 198 & spoke to a guy named Prashant (@3:38 am on 18/01/2011) who blatantly refused to entertain my query sayin charges valid hai..kuch nahi hoga. I asked him for the total amount of charges incurred. He gave me a break-up & I again asked him for the total...he gets back to me sayin, break-up diya hai...calculate kar lena....& just hung up on me!! This is Airtel caring for its customers. I tried calling complaints back but looks like they put a block on your number or something because the call doesn't get connected for the second time if they get an irate customer.

I have lost all faith in Airtel but if this matter will be looked into, I need Airtel to bring Prashant to task for his extremely "PROFESSIONAL" behaviour & also stop giving false promises or advertising to customers. If you guys are incompetent of doing something, don't brag & publicize about it.

Guess I'm expecting too much from Airtel. Trust me, if this goes on....i think i've already made my mind to port-out my number from Airtel once MNP goes live on 20th Jan 2011 even though I'd hate it coz i've been with Airtel since I was in school & i've had this number without any issues in the past.

Hi,

I applied for airtel broadband then executive has come. He was team leader for airtel. He was insisting me to take MTS but I was not agreed then he said in your area we dont have service..I dont go with MTS then after 2 weeks again he made a call & said I am sending my executive please give him all the documents & Money. I gave. Executive said within three days you will get the connection but one week over now no body is picking the phone & not get any response. still m waiting for connection.even from airtel customer care also not responding in proper way...Now i am feeling really I applied for a connection with a company.

I was using the Airtel Number (+91)[protected], and I was regularly paying their bill. Today I have received a call from their side about the payment of the bill from (+91)[protected], some and Miss behaving lady. She was using a such an abusing language and she in turn called my wife and said i was cheating with her by calling other gals. This is really disappointing for me and it has impacted my personal life.
She wants me to get the bill settle with 1000 Rs. and she wants me to make a payment without any delay, and then i got agree to make a payment of wrong bill just to come out of this problem but then i have asked them for the written communication through mail or a sms with full and final settlement from them. After that she has changed her colors by saying, She will not going to send any mail, and she said i will confirm after receiving 1000 Rs. and then i refused for the payment without any mail confirmation from them.
And Again in turn she has started calling all my friends and colleagues by using wrong name and spoiling my image by using the wrong name of some Gal.
Please do the needful as I am ready to make a payment but with some proof from them for full and final settlement with 1000 Rs.

hi this is to inform u all that there is a fake call from[protected] making fool that u have won a lottery of 25 lakh . n ask me to give my acount no. but i cleaverly gave my un used acount no. so to know him clearly . so then he asked me to switch of my mobile till tomarrow and then recharge my no. by rs. 222 . and then call him . till then i came to know that he called me from pakistan . and he is fraud so pls pls take action against them . and stop them

I AM A AIRTEL CUSTOMER SINCE 2000. NOW THEY ARE SQUEESING OR ROBBING CUSTOMERS BY WAY OF SMS, HELLOTUNES ETC. MY No. IS [protected].TODAY THE HAVE DEDCUTED RS.135/ AS CHARGE FOR HELLOTUNE WHICH I HAVE NOT DEMANDED. WHEN CONTACTED THEM THEY ARE SIMPLY MOCKING US BY WAY OF SAYING "HOLD" OR "WAIT FOR OUR EXECUTIVE" ETC.

MY HUMBLE APPEAL IS TO TAKE ACTION AGAINST THECONCERNED AUTHORITIES OF AIRTEL FOR THE UNAUTHORIED ROBERRY OF MONEY OF INDIAN POOR PEOPLE AND TO SAVE INDIANS FROM THESE CORPORATE'S CONSPIRACY AGAINST THE MAJORITY

MOHAMMED KASIM
RASEENA MAHAL
P O CHETTIPPADI
PARAPPANANGADI

Dear Sir,
I m using airtel services , airtel number is : [protected]. On 12th jan. i recharged my cell with 41 rs. Before recharge i confirmed from airtel customer care executives more than once abt 41 recharge benefit. They all told me that u will get reduce ISD call rate and full talktime (10rs on the spot & rest 31 within 48hrs). But i didn't get my remaining 31rs. Regarding this i complained via mail on 14th jan. Today i got the respone of that mail, it was that u will not get 31rs.
I m not satisfied with this, as one side airtel's more than one customer care executives told me that u will definately get full balance (when i asked them before recharge). And other side airtel guys deny it. ITS A FRAUD... Either they have to give us proper information or follow the given one.
It is unethical..

I m frustrated a lot from this act. And will not suggest anyone to use airtel.

Do needful action .......

My contact no is : [protected]


Thanks & Regards
Nikhil Sharma

Pls unsubscribe from gclub.com
I have not subscribed for this website, but deduction is made without my knowledge.
My number is[protected].
There is no solution from customer care, called them up and wasted money only.
Please do the needfull

Dear Sir

My mobile number is [protected] with Airtel & have a connection of paid Yahoo Zone which is not working since last 2 months. I would like to unsubscribe it. Please do the needful.

Regards

Mrinmay Ghosal

Dear Forum Members,

Plz find below my several mails which i have written to Airtel Delhi Team (regarding no network coverage with in my house) but till date company is not giving me possible solution on the same.

Plz Help me out for this & take a serious action against them if you can.

For your reff note my number:-[protected]. or email id is amanmishra.[protected]@gmail.com



Regards
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com





aman mishra <amanmishra.[protected]@gmail.com>
tonodalofficer.[protected]@airtel.in,
appellate.[protected]@airtel.in

dateMon, Jan 17, 2011 at 10:05 AM
subjectFwd: FWD: FWD: COMPLAIN:- NO NETWORK IN MY HOUSE & SIGNAL FLUCTUATE SURROUNDING MY HOME. ([protected]) [|BAL|[protected]|[protected]|]
mailed-bygmail.com

hide details 10:05 AM (0 minutes ago)


Dear Airtel Team,

Can you plz revert on my given numbers with possible solution or can you plz put some alternate solution for better network with in my home ????????.....



- Hide quoted text -

--

Regard's
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com







[protected] Forwarded message[protected]
From: aman mishra <amanmishra.[protected]@gmail.com>
Date: Wed, Jan 12, 2011 at 10:24 AM
Subject: Fwd: FWD: FWD: COMPLAIN:- NO NETWORK IN MY HOUSE & SIGNAL FLUCTUATE SURROUNDING MY HOME. ([protected]) [|BAL|[protected]|[protected]|]
To: appellate.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, [protected]@airtelindia.com
Cc: sunil.[protected]@bharti.com



Dear Airtel Team,

Again am again facing no network coverage in my house,for you record i have already lodge a complain on your customer care center 0n 4th Jan2011 but till date as per time given me their is no action on my complain.so request you plz look in to this matter & help me out for this.

My alternate number is [protected]....



Service Request No:[protected].
Date:-4-Jan-2011

--

Regard's
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com





[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Tue, Jul 6, 2010 at 5:35 PM
Subject: Re: FWD: FWD: COMPLAIN:- NO NETWORK IN MY HOUSE & SIGNAL FLUCTUATE SURROUNDING MY HOME. ([protected]) [|BAL|[protected]|[protected]|]
To: amanmishra.[protected]@gmail.com


Dear Aman Mishra,


Thank you for writing to Airtel.

This has reference to your e-mail dated 30 June 2010 regarding your Airtel numbers [protected] and [protected].

We regret for the delay in responding to your mail.

We have been trying to contact you. Unfortunately due to your Airtel number [protected] being not reachable and no response on your Airtel number [protected] we have been unsuccessful with our attempts to reach you. Therefore, we would request you to provide us the preferred time to contact you so that we can proceed further in resolving your issue at the earliest.

We regret the inconvenience caused to you in this regards.

In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@airtelindia.com. You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Warm Regards

Priyanka Raj
Appellate Office
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=197B9DEA 172E01B6B8AE2 57FE91D599CED719DFB 5 D789AFB 1 6 E E7596F010789BE02661A6&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: amanmishra.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 30/06/2010 17:48:01
Subject: Fwd: FWD: COMPLAIN:- NO NETWORK IN MY HOUSE & SIGNAL FLUCTUATE SURROUNDING MY HOME. ([protected]) [|BAL|[protected]|[protected]|]

Dear Appellate,
Now i am going Discontinue your Airtel number's
([protected],[protected]) within 10 day because as your trail mail my network
problem will resole till 1st July till date. no action you have taken apart
from giving me new reference number through mail of call. as per my discussion
with your network team on ([protected]) he suppose to came at my billing
address by today evening but when i made a call on above number he replied i
will not come today will try to come by tomorrow.
This ridicules & its sign of very worst service by Airtel Delhi team now will
go to consumer court.
--
Regard's
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com



[protected] Forwarded message[protected]
From:
Date: Wed, Jun 23, 2010 at 4:43 PM
Subject: Re: FWD: COMPLAIN:- NO NETWORK IN MY HOUSE & SIGNAL FLUCTUATE
SURROUNDING MY HOME. ([protected]) [|BAL|[protected]|[protected]|]
To: amanmishra.[protected]@gmail.com




Dear Aman Mishra,

Thank you for writing Airtel.

This is with reference to your email dated 22 June 2010 regarding network
problem for your Airtel number [protected].

.

We regret the inconvenience faced.

We have been trying to contact you but due to no alternate number in the mail
we were unsuccessful with our attempt to reach you further we would request you
to please provide us your alternate number to assist you better.

Further, we would like to inform you that we have already noted your complain
regarding indoor coverage issue via request number 32851396 and out team will
update you by 1 July 2010.

In future too, please feel free to speak to our call center executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Warm Regards

Salim Hashmi
Nodal Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FE 1
770898A8BF31D67A5E8157499FB F7293FF 4 4
C7295F410729EE32869AA&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: amanmishra.[protected]@gmail.com
To: [protected]@airtel.in
Cc: sunil.[protected]@bharti.com;[protected]@airtel.in
Sent: 22/06/2010 21:26:14
Subject: Fwd: Complain:- No network In My House & Signal fluctuate surrounding
my home. ([protected])

Dear Airtel Customer Care,
Describing my problem for the third time since 16th of june-10 to till date
you,your call center team & your network team has not responded to my problem &
not given me positive feedback.
Still awaiting for the reply from your side.
Please take this seriously and answer my queries to resolve the problem of the
network so that can move ahead with your services.
" understand the
relationship made with AIRTEL SINCE LAST 4yrs "

--
Regard's
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com



[protected] Forwarded message[protected]
From: aman mishra
Date: Mon, Jun 21, 2010 at 1:53 PM
Subject: Fwd: Complain:- No network In My House & Signal fluctuate surrounding
my home. ([protected])
To:

Dear Airtel Customer Care,
The network problem is still not resolved called many times the customer care
got the answer that it will be resolved in next 24hrs please tell me when it
will be aactuallt resolevd.
Please understand the money that have been invested by me on Airtel to get good
services but now where are those services gone??
Please answer my querries and resolve the problem of the network.
Regards
Aman
[protected] Forwarded message[protected]
From: aman mishra
Date: Sat, Jun 19, 2010 at 4:29 PM
Subject: Complain:- No network In My House & Signal fluctuate surrounding my
home. ([protected])
To: [protected]@airtelindia.com
Cc: nodalofficer.[protected]@airtel.in


Dear Airtel Customer Care,
I am using Airtel number more than 3 years ([protected] form last year &
[protected] from more than 3 years). no doubt your network is very strong that
is why i have selected Aritel as my network service provider.but form 15th of
June i am facing network problem on my both numbers & i have lodge a complain
on 16th June & on 18th i have got a sms " your problem has been resolve will
contact you such & such number" but after this the Network problem is still
remain the same & i am continuously in touch with your customer care but no
body is resolving my problem,i am very much disappointed from this incident now
can you resolve my problem with in 24hour or should i surrender my both number
??????????????? Plz suggest
Zeenie Chugh:- Can you plz resolve my problem.
"Now a Days you know how important Mobile
Phone in our life."


--
Regard's
Aman Mishra
[protected]
amanmishra.[protected]@gmail.com

i want deactive model view club service you have given one link http;//203.15.112.5/mvc/default.aspx?route=unsub

So i request higer authorities to look in into the matter and kindly deactive this service at ealieat and obliged me

I was using AIRTEL DTH for 2 months customer ID [protected] I didnt like the annoying red/white airtel logo on my TV screen... Why should I keep the annoying ugly airtel logo when I have to pay for the service already... I wanted to do something to stop this... So I called technical support they said we cant stop this OK then STOP your service thats what I said... People should realize why should we adjust and keep things like this if we already pay a lot for the subscription... If 10 people stop the subscription they will stop this ugly annoying logo on your screen... All they need is customer -"You"... thanks - Vijay

Whenever i tried to complain regarding sim card lost of airtel,the customer care always busy as urgent steps has to be taken instead.Lost simcard can be used by any other illegal person,as we know that these days can blame to anyone,thus i dont wan to occure.
Now,I have lost again post paid sim of the same that has to suddenly complain to the customer care but doing the same is such an unconditional.

Hi myself Mitul H chonker. I m from vapi (gujarat). I have purchase Airtel DTH From Raj Watches & Electronics Vapi Gunjan on 14/12/2009. My Customer ID is [protected]. After this one year last 03/01/2011 our Airtel DTH setup box is not working. Message flash (download new software). I call nearest Airetel DTH Office Mr. Bhavesh Rohit talk to me. He told me he came at my home and change setup box. we have followup him continue 3 days. after that he came at my home and change setup box. but after change we have facing same proble. So pls we need help. Because i thought airtel service is good but its not like that. I feel mentaly harresment. Airtel DTH Technician Number is [protected]

Mitul H Chonker
[protected]

I have purchased 3G usb modem from Airtel relationship center recently.
I have invested Rs. 2100/- For 3G modem
& around 400 for unlimated recharge card.
I have been told that you will get speed around 256 kbps. and after lounch 3g you will gate 3.5 mbps
But now I am getting speed which is shown by modem is:-
maximum-56 to 92kbps (Few minutes in hours o[censored]se)
Minimum- 0 to 12kbps (maximum time of the day)
Average- 6kbps (the average speed after use for a hour)
I advise you not to choose airtel at any cost.
Anyway i am going to stop using. airtel not having customer complaint portal, no toll free no. they charge for technical help, mis guide to customer

Sanjay
[protected]

I am being harassed by Airtel Friendz Chat with unwanted messages. Today I have received an SMS saying this service has been renewed with a charge of Rs.30. I am not interested in this crap nonsense, and would request that necessary action be taken with Airtel to have this amount re-credited to my prepaid account, and that this unwanted messages be stopped permanently. My phone number is [protected].

I have purchased one Airtel Digital TV on 25th October 2010. During the time of time the sales person has committed that 7 months free subscription and free sports channels for the same months for Rs1590/-. But every month we are facing the problem, due to disconnection the dish. Even we have called the sale representative and we have told that there is no response from them. Airtel is the no1 cheater in this field. I suggest others, kindly never buy this digital tv.

I HAVE PURCHASE A AIRTEL HD CONNECTION IN NOV,2010 AND HAVE MADE ALMOST 16 COMPLAINTS IN 3 MONTHS FOR POOR SIGNAL QUALITY, VIDEO PROBLEMS ETC. AND EVERY TIME THEIR ENGINEERS SORT OF TECHNICIANS VISITED THE PREMISES BUT THEY WERE NOT ABLE TO SOLVE THE PROBLEM. AND WITH 2-1/2 MONTHS MY SET TOP BOX WAS FAILED TO OPERATE. THEY HAVE CHANGED THE SAME BUT OVER AND ABOVE 48 HOURS THEY FAILED TO ACTIVATE MY SERVICES AGAIN TILL 15TH JANUARY, 2010 UPTO 4.29 PM, THEIR CUSTOMER CARE AND THE ENTIRE AIRTEL DIGITAL SERVICE IS A WORST SERVICE PROVIDER IN THE COUNTRY AS COMPARED TO TATASKY, VIDEOCON D2H WHICH I HAVE USED. MY CUSTOMER ID [protected]