Airtel Complaints & Reviews

I have two post paid CUG connections with Airtel. (CUG plans but I pay the bills myself).I have been facing network issues for more than 6 months now. I have regularly month on month called the customer care(121 & 198) for the same for which I have been getting answers like it will be handled in 2 days or a week. Once I was even told that a person had been to my office area for survey and it was found that there was network issue for the whole area and so Airtel is planning to resolve the issue by putting up some booster on the tower. Which I think has not been done till date.I face network issues not only in offiece area but also at my residence.
So at last I got fed up (similarly many others in my company) with Airtel and decided to quit. We have got a corporate deal now from Vodafone as well.After the MNP was launched I decided to switch over to Vodafone.I completed the formalities with them and also got the portal ID. But later I was informed that my request was rejected by Airtel.When I contacted 198 for the reason I was informed that I was holding a CUG number so I cannot go for MNP.This means that Airtel will not provide any network to the numbers in the areas mentioned above. If the customer is complaining he will be given false assurances. And when we decide to take help from the MNP facility we are not relived by AIRTEL under false claims. I enquired many other SP like Idea, Vodafone, Aircel and it is only AIRTEL that is claiming that CUG numbers cannot be ported.I would really like to know why Airtel is trying to harass customers without providing any better service.
Really i would suggest anyone who is working in Chennai MWC area and stay at Tambaram are avoid using Airtel..it is the worst service in the area...
Can anyone also let me know who is the ombudsman for Telecom Service issues?

DATE.07.02.11
NAME. IMTIYAZ PATHAN
ADDRESS. KASAMHALA COMPOUND
NEAR SHRINATH PETROL PUMP
KARELIBAUG,VADODARA-18
MOBILE NO.[protected]
TO
THE POLICE INSPECTOR
KARELIBAUG POLICE STATION
KARELIBAUG
VADODARA

SUB. Chit with me
Respected sir

Jay bharat ke sath main batana chahta hun ke aaj dupar ko 12.28 pm ko mere mobile par ek call aaye thi jiska number hai([protected]) jo maine phone received kiya to usne kaha ki main airtel company se baat kar raha hu. Aap ka lucky draw main number laga hai jis ki price hai 15000/- krupya aap ka naam aur address kahe.maine apna naam aur address bataya baad main usne kaha kya ye aap ka pehla lucky draw hai maine bataya haan.usne kaha ki maire system main to 6 manine pehle bhi aapka ek 500/- ka lucky draw lagatha. Maine kaha muje ayesa koi price nahi mila usne kaha ki shyad vo price bich main jo retailer hote hai vo khajate hai isiliye company ne customer co directly inform karte hai.

Fir usne kaha ye price paane ke liye aap ko hamare nearest customer care par jana hoga aur usne kaha aap kitni dere main customer care office par pohonch sakte ho maine kahe mere office se pass main hi hai main 10 minute main pahoch saktahu usne kaha thik hai main aap ko 10 munite ke baad call back karta hun.

Main customer care office pohcha thodi der main uska phone aaya aur usne kahan aap ko main jo number dun vo customer care executive se recharge 786 ka karne hai jo bill kull TOLL FREE hai uske baad aap ko ek receipt di jaygi usko sambhal kar rakhna hai vo receipt cheque milne par jarurat hogi usne muje teen number diye(1.[protected](2)[protected](3)[protected]) jasper teen recharge huye

Last main jab maine customer care executive se receipt mangi to usne kaha aesi koi recept nahi milti hai aur usne kahan ki three recharge ke 2358/- aap ko pay karne honge koi TOLL FREE nahi hai

Maine customer care executive ko 2358/- dekar aaya aur fir main airtel nodal office main baat ki to muje bataya gaya ki voh sare farji recharge the aap instant FIR karain kiyun ki recharge ki information hum sirf police ko hi detai hai

IMTIYAZ PATHAN

Hi
I recharged my Mobile No. [protected] with two recharge coupens on 7th Feb2011 as per below details.
-->First Coupen Serial.No.[protected] for Rs 10 (one day validity) for which Rs.9 is showing by checking on *123*5#.
-->Second Coupen Serial No.[protected] for Rs. 15(Zero validity)
　
I tried to call customer care 121 and 198 from my Mobile No. [protected] for which i am getting a message error''check operater services'' .
Now i have complained through calling Airtel hotline No. 51111 (from Airtel Store Sec 7 Rohini)for which i recived various complaint No. as below:
Complaint No. One:CMPRO[protected]
Complaint No. Two:COGCL[protected]
Complaint No. Three:COVWC[protected]
I am not able to understand which complaint has been resolved and which is still Pending as complaint details are at your systems which are not working today as per your customer care deptt.point of view.
In brief
:I need to utilize my coupen No.[protected](Rs 10) which has validity of One day and for which i got a responce from Airtel Hotline No.51111 that Airtel's systems are not working today so i will not be able to utilize this balance today .In such a condition this balance will definitey lapse.
Why should i suffer if systems of Airtel is not working today.In such a case kindly adjust this balance to my main A/c.
Kindly Resolve above two issues ASAP.
I am not able to call from my Airtel cell No. [protected] even after recharging with Two coupens today(7th Feb,2011)and getting following message by dialling 0123*5#
'' Dedicated account 5 remains 9.00 INR and will expire on FEB 07 2011 -Busy & can?t take calls? Use airtel call manager''
Please resolve ASAP as this coupen is valid for today only and the balance will lapse because o[censored]ndue delay from your side.
Regards
Vineet Bhatia
[protected]

Dear Sir,

We have discontinued 3 Nos. of Fix Wireless Connection (Cordless) after clear all due payment and outstanding amount to one of it's distributor M/s S.S. Communication, Khamla, Nagpur on 21.08.2010. Still we are getting bill for that nos. We have already intimated to 5 or 6 time to customer care & even nodal officer & local distributor but they are giving proper response. Please find request letter for the same.

Related Airtel Nos are [protected], [protected] & [protected].

Thanks

Sankatram Bramhawanshi
Sahara City Homes - Nagpur
Mobile - [protected]

i made compliant before 1year abt tower problem in my area..But from ur side not give any solution...ur network is unfit .. then how can u say it's 1st.......

Dear Sir / Madam,

I am using Airtel Mobile Phone Services for the last 5-6 Years. During the past 3 Years, I am not getting the signal in my work place. I have made number of complaints to Airtel thru'customer care centre but no result.

Recently ( on 25th Jan 2011), I have opted for MNP (Mobile Number Portability) and wanted to switch over to Vodafone service provider. Immediately, there were number of calls from Airtel - promising me that my problem will be solved soon. But, I sticked to my decision to switch over and made it clear.

In spite of that, they have rejected my request for MNP stating some CUG plane and heririchal obligations. So many time I talked with Vodafone and Airtel customer care to know exact status of my request but they all are confusing me and bleming to each other. I am mentally upset and I feel that I am being harrased by this Service Provider.

Request you to help me in this.
Thanks / Regards,

Nitesh Srivastava
Mob. No. [protected]

Dear Sir/ Madam

This is to inform you I took an Airtel prepaid connection in my name in the month of October.

Fifth January onwards all calls have been barred.

Inspite of repeated complaints made regarding activation of my prepaid no [protected] it has been deactivated.

On enquiry I was informed that it was out of order as address verification was pending.

I resubmitted all the documents ( Proof of address and Driving Liscense ) on 08.01.11, acknowledgement no.01392, APEF no. 1684475 but the line disconnected again after two days.

Initially incoming calls were barred now the SIM is inactive.

What is puzzling is the fact that even though SIM was inactive and I was unable to take calls the customer care informed me that they had called me thrice to confirm my address. How are these calls possible on inactive SIM?

I did not receive any calls on my alternate no.as well.

Kindly look into the matter and clarify my doubts.

I would request you to endeavour and arrange so that I don't need to change the no.

Hoping for a quick and amiable response.


One of your customers

Thanks and Regards
Rakesh Kumar Gupta
[protected]

Sir,
Some 10 days back, I registered a complaint agasint AirTel Show Room Chanapora Srinagar, who deliberately or due to negligence deleted my M.No. [protected], but I did not receive any reply from your side whether you have forwarded my complaint to the concerned or not. However I again reproduce my complaint again with this hope that I must get Justice. Sir, I am Manager J & K Bank Chadoora and I am using this Airtel No. [protected] since last 6 or 7 years and as a matter of fact my number is used as official number and circulated among large section of customers as well as official level connected with my job. Sir, on 4th of Jan2011 I went to Airtel ShowRoom Chanapora and filled prescribed form and deposited Rs. 500/- with them as demanded for conversion of this number into postpaid one, and they assured me that within 4 or days your no will be converted into post paid, but after 10 days I came again and asked them why my no. has not not been converted so far..they requested me to give us some 2 days more…. Then again I informed them after 5 days ….. again & again I visted their office but all in vain…..After that my number stopped working and I again went to showroom and insisted them that please give me back my Rs. 500/- and keep my no. as prepaid as it was earlier and finally they assured me that within 3 days your number will be restored.But contiously mynumber comes as “does not exist” for last 15 days. I have met a heavy losses due to their ill attitude and gross negligence. NOW through your forum I claim for loss of Rs. 2,00,000/- (Two lacs) from Airtel to compensate my business setback,weaken my reputation and respect among my organization and valuable clients.
I expect best response from your side . I know I may not be constrained to use other legal procedures agsint them
Hope for best cooperation from you.
Yours faithfully.
MIR BASHIR AHMAD ,
MANAGER J & K BANK LTD;
BRANCH CHADOORA
[protected]/[protected]/[protected]
EMAIL mirbashir.[protected]@gamil.com

Hi,

I am Gunjan Gupta. I have a broadband connection on the address - V20/57, DLF Phase III, Gurgaon. My problem is with the wiring of the Airtel landline number - [protected]. The voice quality is extremely poor. There was no fresh wiring done. The wiring already in my room was not even repaired. Further the wire connected to my phone keeps coming out of the phone as there is no lock in the end of the wire. I am not happy with the landline and am planing to shift to some other user in case the problem does not get resolved.

Hope this get solved.

Regards,
Adv. Gunjan Gupta

Hi,

I recently got ported from Reliance GSM to Airtel considering it to No.1 telecom provider but it of no use to me as i am not able to receive incoming calls from various network when people try to call my number they get "Please check the number you have dialed".

I tried to reach Airtel customer care but it is pathtic they keep you on hold and that call is chargable.. Once i got connected to customer care rep.. he told me that he cannot take my complaint as server are upgrading call after 4hrs...

Thanks
Sumit Mittal
Mobile : [protected]

Complaint Against Airtel DTH for disservice , Harrasment and Illegal Deduction


I have installed Airtel DTH Consumer ID [protected]. As the DTH was not working I lodged a complaint at [protected] on 10 or 11 Jan ,2011. A Boy came the nest day and tried to set it right and told that temporarily he has set it right but in the evening he will set it right permsanently..He gave mobile no( [protected] ) saying that it was chandigarh office no of Airtel DTH. but within 2-3 minutes the tv stopped working and telephoned him. He told me that now he has an urgent complaint and will come with his serior in the evening to set it right. He did not turn up that day. Next day I again telephoned him and again he told that he was away to Zirakhpur and will defionitely come to my home in the evening. Later in the evening as he did not turn up , I tried to contact him again but the phone was off. For the next 2-3 days I was out of station. On comming back I again telephoned him and this time again he promissed to do the needful after attending the complaint in hand already but He never came to attend to my complaint. I sensed that he was bluffing and I got the TV set right off my own from someone else. Per chance the tv again gave problem after this,. This time again I telephoned him and he told that he was not able to come as he is only one person to attend so many complaints and as I will have to pay Rs 100, it will be better that I get it set right off my own from some other person. I did the same.Today i.e 6-2-11morning again the DTH was not working and I this time lodged complaint at [protected].In the ecening the same boy came and I made him talk to the operator on [protected] and there he admitted that he did not resolve the problem till date as he was not allotted the area in which my house falls.It was on spl request of the company only that he has come.I was surprised to check my account that a sum of Rs. 100/ was deducted from my account for no service at all rather for disservice ans harrasment caused to me and my family by Airtel DTH as my complaint was never resolved. I asked as why this deduction I was told that this is for the visit of their mechanic, I asked that It should not be for the visit but only for service if the company or its representative renders in my case as there is no service rendered rather I was subjected to hassasment , The receiver on[protected] told me to do what ever I wnted to telling that everytime they will register a complaint they will deduct Rs 100 even if they solve it or not.It is very unfare and attracts attention for nfare serce act.

DR B B Goyal MoB; [protected].

My Customer ID: [protected]
On 2nd Feb 2011 I ordered AIRTEL DTH HD setup box with 5 month subscription of south value pack for 3105 INR over airtel IVRS. The guy who sold the product told me that installation and services would be up by 3rd Feb. The installation guys came on 4th Feb and completed the instalation by 14:00 hrs and charged me 100 INR for the extra cable and promised me that the services would be up in 1 hour. Today it 6th Feb 2010 and still my services are not started and till now i have spent 10-12 hours on phone with various people from promising me that the service would be in 2 hours. One guys says that my account is not active the other says it is active but pending and lots of things by lots of people. Promises made and broken. I thought of writing to grievances but like thier connection the link on their website is also not working :-). Finally i managed to open that link and sent a email but no response since last 30 hours. i was with tata sky and their service was very very very much better than airtel. we cant even compare. Finally im decided to cancel my connection and switch back to TATASKY. isko laga dala life jingalala.
POOOOOOOOR POOOR POOR POOR SERVICE FROM AIRTEL WORST CUSTOMER CARE REPS, THEY DONT HAVE AUTHORITY TO SEND EMAIL, THEY DONT HAVE AUTHORITY TO TRANSFER CALL AND THE FUNNY ONE. THEY DONT EVEN KNOW WHO THEIR WASTE CEO IS. LOL

Well im not going to stop this one, I will file a comlaint againt them in consumer court and may be in court for cheating me and i will request all my friends and dear ones to switch to other service provider.

Dear Sir,

I was having Airtel Mobile no [protected], from last 6 years. before 1 week my sim showing registration failed!! so i called up on number to check the status but i shocked some body as picked up and he said he bought this sim one week before..than i called up customer care on 5th February 12:25 PM, as per customer care this number is still on my name. How airtel can give my life time prepaid number to other on my identity.
I am out of station, when its happened.

Airtel will bear all consequences if number use in criminal activities.

And i request airtel, i want my number back otherwise i will go in consumer forum....

regards
devesh khare
[protected]

Dear costumer care

i got a mail from customer care, id for changing SIM No, from[protected] to[protected] is 38813402, Also it says i will receive a msg after update. still now it is not happened from last week, please update as much as possible early

thank you and regards
--

--
Neenu Thomas, Aftercare Case Worker, Bangalore.
INTERNATIONAL JUSTICE MISSION®
PO BOX 4370, KALYAN NAGAR, BANGALORE - 560043, INDIA
+[protected]Mobile) +[protected]Office)
[protected]@ijm.org
www.ijm.org

Sir, I am Ritesh Kumar Singh using Airtel Prepaid and my No. is [protected]. Recently i received a message that hello tune has been activated on you mobile for which i didn't make any request. When i checked my balance i found that a sum of total Rs. 45/- has been deducted. I contacted customer care executive but did not raect on the issue. I contacted cus -care 3-4 times but they keep holding the phone saying that we are gathering information on the complaints and after 15-20 minutes phone cuts automatically. In view of thae above you are requested to take necessary action to refund my money.
Thaking you.

Hi,
i want to switch my number from airtel to reliance. My airtel number is [protected]. I given request to relience on 28 jan. And from airtel, my services are barred since 4 feb at 12.00 am. I talk to reliance, they said we not recieved approval from airtel. When i visited to airtel, they told that your number removed from our system. And now my cell shows "sim card registration failure." m not getting proper resolution from airtel. Help me plz

with retailer of airtel i requested for e-recharge of rs.100. he has done it. when checked it was wrongly credited in balance 10 account by airtel. for help contacted 198 who directed to 935 for further help. 935 is out of reach forever. the company should not recharge forcibly to wrong account other main balance and reversion should be done at no extrac cost.

mobile [protected]

Dear Sir/Mam,

i've recieved a msg regarding the subsciption of hungmann kids with out my knowledge.
and i'm charged about Rs.15.I need to unsubscribe this as soon as possible.help me in this issue.

Regards,
sahitya
[protected].

I've 2 SIMs of Airtel ( 1 Post Paid & 1 Prepaid). Some days back i got an SMS on my pre-paid mobile that a particular service would be activated on this connection & i would be charged accordingly. I was surprised to read this, since i did not ask for it & neither requested for it by sending any SMS.

I immediately contacted the Customer Care at 121 ( that call is also chargeable) & the executive confirmed that there is no such request pending with them for activation of any service & hence need not to be worried about. To my surprise, the services were activated on the pre-paid connection on 4.2.2011 even after i received the confirmation from the executive & i was charged accordingly. Now my balance went on negative side.

Actually this happened for the 2nd time that the services have been activated without my request & have been charged. In first instant i had a doubt & hence went on to recharge the account to talk to Customer care to discontinue the services immediately. But this time, i was sure that i did not ask for it & hence did not recharged the account. Who knows, BHARTI AIRTEL would again re-activate the service without any request & i'll loose my money.


I tried to connect to customer care through the pre-paid but was not successful since i do not have any money in the account.


I tried connecting the customer care through the post-paid connection but i was surprised to know that the executive was help less from his side since the call was connected to post-paid customer care section, he cannot retrieve any data for the pre-paid section & BHARTI AIRTEL does not have any facility to transfer the call from post-paid section to Pre-paid section.

Instead the executive asked me contact from either land line or other service providers connections.

I was really frustrated for this kiosk.

In this high tech, competition driven market (not to forget the MNP service) where there are rock bottom call rates & where profit margins are dropping everyday, I must really appreciate BHARTI AIRTEL's effort to keep up their EDIBTA by innovating new ways of making holes into the pockets of the customer by making false deductions.

BHARTI AIRTEL is spending millions in buying assets worldwide ( BHARTI AIRTEL has services in Africa, Bangladesh & Sri Lanka) but is forgetting its home country, where they have grown from scratch to a multi million dollar MNC.


I will not become poor by such false deduction (b'coz now i'm not going to re-charge the account again but instead return the SIM with the official complaint) but think how much revenues BHARTI AIRTEL would be generating from such false deductions if they start (No doubt they must have already started) such false deductions from atleast 50% of their customer every now & then.

Other Service Providers,..........learn new ways from BHARTI AIRTEL to keep up your top line.

Activation of value added services on my Mobile [protected] without my approval and balance deduction

sir

I am to bring it to your notice that since last one month my account balance has been reduced automatically by activating VAS services without my knowledge.I have lost almost Rs.40/- rupees

when I contacted customer care the person disconnected the mobile. I have tried once de-activating the services but the same are being activated again.

I have been using this airtel number for past 7 years and never faced a problem of this type on this number but from last one month .

I would anticipate a satisfactory response from ur side and would like that the lost amount is credited to my account

Tilak Raj
Mob No. - [protected]