Airtel Complaints & Reviews

Dear Consumer Court,

In recent past I had raised a complaint on Airtel prepaid mobile.

for changing my tariff plan after recharging with RC27 for the reduced call charges.

this was resolved by the Airtel Delhi Office one Rep contacted me, she informed about these things, ever since that day a new problem has started. my calls charges are been deducted extra (i.e.) if my call ends @ 10th sec im been charged some times 11paisa or 12paisa. ever since the day this rep had called me since that day my customer care 198 toll free number never gets connected or (BARRED)

Other problem what I am facing unsolicited sms's from all these [protected]/ 722/ 738/ [protected].... and I am registered for DND services since way long back when I had taken this connection in 2006. now upon checking The server says That the service is not registered. I have tried this one more time today to re-register for the same service. The Airtel DND service would not allow me to re-register as this new service wants me to select these options as follows.
Options.
1. Banking/Insurance/Financial / Products/credit cards.
2. Real Estate.
3. Education.
4. Health.
5. Consumer goods and automobiles.
6. Communication/Broadcasting/Entertainment/IT.
7. Tourism and Leisure.

I would like to know the Meaning of Do Not Disturb Services. they have covered all most many things in these options...

Sir / Madam.

This is my plea your regards, I would want your department to take a serious action in this regards,

ever since my last complaint I HAVE GONE THROUGH MANY Issues the above mentioned services.

looking forward to hear from your either side.

Regards,

Faisal Furruq
[protected]

sir , i beg to invite your kind attention regarding some callousness shown by distributors and airtel customer supporter . i bough a sim no.[protected] on 20 jan 11. i submitted all relevant document but after one month without any intimation its registraton got failed due to insufficient document,so i again resubmitted the same on 23 feb 11 .The distributor told me that it will activated within 2 days.but after 4 days the status is same.while i call to disrtibutor , he is not picking up my call..i had recharged my no.with one month internet packet but unfortunately i m losing day by day its validity.
it is very tough to believe that such a huge mobile provider is doing a fraud with customer or making fool.... pls do a positive response and take a action
thanks

Dear Sir,
I'm a prepaid customer of airtel mobile for the past 4 years. And I have activated talkmore 49 plan for my mobile. As per the plan they are supposed to take re1/day.
But they are detecting some day re1/day and some day re1.50 and more than that.
If i contact the customer care also they are not responding properly.Kindly help me

Thanks & Regards
P.PRABHAKARAN

Sir
Iwish to highlight fraud by airtel gprs through *567# in looting customers by way of auto renewals.
I had subscribed to [protected]@Rs 97 wef 16 Jan 11. On 08 Feb 11 I recd sms saying that my gprs will be auto renwed in next 72 hrs based on my available balance and to cancel auto renewal I contact *567#.Since gprs validity was till 15 Feb 11 Ipaid no heed to the msg.
However on 11 Feb 11 at 0810 hrs I recd another sms saying that my gprs has been auto renewed @Rs 18 per day for 2 GB.On checking my balance I found that Rs 18 had indeed been deducted from my account balance.I dialled *567# to deactivate but received response "rejected by network" and so I contacted airtel 121 and informed the anamoly and lodged a complaint CBDCC [protected] and I was assured that necessary action will be taken to refund my money. I could not use my phone to contact anybody/my family due to low balance on 11 Feb 11.
On 12 Feb 11 I again contacted 121 and enquired regarding my complaint and was informed that action is in hand.I recharged my acountRC 50 at 11:58 and used my phone for surfing and call
At about 3:30 PM on 12 Feb 11 while surfing the net I realised that Rs 26 have been deducted from my acount I immediately lodged another complaint with 121 CBDMO[protected] as presumably my gprs valid till 15 Feb 11 was nonfunctional and I was being charged @ airtellive
On 13 Feb 11 at 11:08 AM I was again charged Rs 18 for daily 2 GB pack leaving me with no balance and depriving o[censored]se of my phone. Similarly I was charge for surfing net on 13/14Feb through airtel live though my MO gprs was till 15 Feb 11 and again charged Rs 18 on !5 Feb 11 contacting *567# always gave "rejected by network" errorWhy?was my so called 30 day gprs wef 16 Jan 11 to 15 Feb 11 valid only till 10 Feb 11Why auto renew when Start Stop is available for customers to chooseYour 121 has not given me any feedback on my complaints
pl refund all charges levied wef 10-15 Feb 11 on imdt basis Also my email to nodal officer J&K has not been ack as yet

Respected sir

I Ravindra Singh Thakur from Indore(m.p.) presently working here in Pune
since last one month. Sir i had bought a new airtel prepaid connection here in January 2011 for my local use , for that i have submitted my license xerox copy as id proof and after 15 days my sim stop working and indicating the reason of documentation. then i resubmit my documents at the airtel service center near to my office.At that time after 4 days my sim is start working.but aagain from 22feb 2011 the same problem i am facing ,again i have submitted my new documents with photograph the responsible person at airtel office said me to wait for 24hours but it's 48 hours and only outgoing calls i can make from it but for incoming calls they said my sim is not in service.My number is [protected].


Sir due to that problem i haven't talk to my family ,my boss and with my friends also.Sir i am new at this city and i am facing such type of problem sir i am maintely really frustrated and due to that problem my boss make different thinking
about me.sir please do something about this as early as possible. i am waiting for your responses


regards.
Ravindra Singh Thakur

I have attached below the mail sent to the Customer care regarding their inability to answer the calls regarding customer queries for a premium Blackberry data service.

Kind Attn: of Customer Care Manager,

My Name is Anoop Menon and I have been an Airtel customer since 12 October 2007. For the first time in these years of being an Airtel customer i have been forced to write to 121 regarding the disappointment of being an Airtel customer.

Problem: without any notice, my blackberry service has failed to connect to the internet when I tried browsing using my internet browser and twitter application. I have restarted the system, switched off and turned on the network and still no access to Internet on those two applications. Now i seriously contemplate why am I paying such a premium price for a service that doesn't work always.

Now I am forced to believe the advertisements of other mobile operators who mock competitor's uncouthness in making customers wait online while attempting to call customer care executives.To add salt to the injury, as i speak to you my phone is connected to 7070 (shows that i have been connected and waiting for the past 25 minutes) - your customer care number for blackberry data plan customers. As soon as i selected option 2 - technical queries, i was on hold with a song for 17 minutes and then after the 17th minute the song went off and the line went blank. In between at around 10th minute my line was connected to the customer care executive as i heard the ring, and barely within 3 rings I was put back to hold to continue the mockery. Finally after about 7 minutes of silence the background songs back to life and still not connected to the technical department. I am ashamed to be part of such an service provider who makes the customer wait for 30 minutes and who is still unable to sort the issues regarding a premium service that has been subscribed by the customer.

At this time i have ended the call at 30 minutes of being put on hold. This is outrightly atrocious.

In case you want to put an end to the mockery kindly revert back to me.

With Regards,

Anoop Menon

Dear Sir//Madam,

I am Hiten Patel resident of Gujarat State I am user of Airtel India. My mobile Number is [protected].

I am regularly using Mobile Office of @98 per month. I am getting problems while using this facility's. This services working good but almost times facing a problem for using inernet sent receive not working and internet is not properly used at all locations. This is reular problem and I am not satisfied with Aitel.

I talked Priti Rangalvali today on 26.02.2011, Satuerday between 3 to 4 pm on phone Number 198 using Airtel. I asked my request or compalint number but she has put line on hold and and no responce from Airtel. I am strongly request you to check my call and solve my Mobile office problems ASAP. After two nos. of attems my tries to talk with customer care personal is hang by Airtel.

I will wait for your reply soon on m mobile number as well as return reply and by email 0n [protected]@hotmail.com

Thanks,

Regards,
Hiten Patel
[protected]

I recharge Rs-49 booster (message validity was Rs-6667.75 to 19 may 11) but message only allowed only 100. It is very very very...............wost. I want booster specialty or repay the amount 49Rs

i have registered my number in DND now i want to de-register that DND.....
i forgot my DND registration number.......
i want my DND registration number back......but tat company is not providing my number back

Dear Sir
I the undersigned would like to inform you that I have an airtel mobile No.[protected] which is prepaid one. I am residing in Vijayanagar 2nd stage, Bapuji Layout, near Canara Bank Chandra Layout branch.
I have been receiving threatening call nearly 15-20 times today i.e. 26-02-11 from 7.54 pm onwards, to my above said mobile from the NO. 91 [protected]
I request you to kindly look into the matter seriously and take action against the person and let me know immediately.
Shivashankar,
Sri Nanjundeshwara Nilaya,
214, 8th Cross, Bapuji Layout,
Vijayanagar 2nd stage near Canara Bank Chandra Layout Branch,
Bangalore - 560 040.
PH [protected]

MY NAME IS- ANKIT JAIN
MY ENAIL ID [protected]@GMAIL.COM
TELEPHONE NO [protected]
I had purchased a airtel broadband wifi connection (telephone no.[protected] and had given Rs1750 at that time. That time the company promised me to give me a gift either a sun glasses or a
Reebok watch. I complained the company several times saying that the gift had not reached me yet but they always said that the gift will be delivered to me in 1 week but I have not received it yet. For
the proofs that I talked to the company are the reference numbers that they gave to me every time after filing the complaint they are as follows[protected] date -20 november, 41049928 date-21
december, 41611082 date -7 january, 41973108 date -19 january). Another complaint is also that since last month I got so much disturbance in my modem and it did not work and the company had
changed the modem 4 times[protected] date 22.1.11, 42551158 date 1.2.11, 42728412 date 6.2.11). I had paid for the new connection but the company has given me an old modem every time after the
replacement. Regarding that I had asked the company for concession in my bill amount during which I had faced connection problem due to the modem but the company refused and is not giving the
concession. The company should refund my money that I had given to them for the modom and disconnect all its services

Dear Consumer Complaint's Sir/Madam

I have two complaints.

I am using Airtel prepay sim. Since last 2 month, certainly, love pack was activated

without my permission or agreement. so everyday they charge me 1 Rs.

I really really don't understand this situation. I tried to fix it up but so far it was not successful.

And my second complaint is,

Through ICICI bank mobile banking and internet banking, I charged my balance.

one through internet banking and it was failed to recharge. message come like this :
555-555
Dear customer, your recharge request could not be processed. Please try after sometime

And from my bank, money sent...and never came back.

Is Airtel is thief?? It is not one time. After sometime, I tried for mobile banking..

and I got a same message.

I believed they will return money after some time...but Airtel never did.

I want to sue Airtel with all not charged money(Rs 1,033)

along with love pack service charge(approximate, Rs 60).

I didn't know that does that and never used..

but before I do, I found this site..and I need your help..

My name is Roh Jaekeun
my mobile number is +91 [protected]

Thank you.

Hi,

This is Sachin Jadhav (Airtel no: [protected]). I am a software engineer by profession. Here in i am writing a horrible condition i am going through because of my airtel postpaid connection and the third class service given by them. This is my third complaint against airtel on consumer complaints forum. They must be ashamed of the same. The people from airtel reply here saying we will get in touch on pesonal email. There they give you the nodal officer email id. When we lodge complaint there the resoltuion they provide is always in airtels favour saying whatever charges are applied are valid no matter how critical is the problem.

Well, as per my profession i always visit many places for business meetings. This time i was supposed to be in singapore from 9th Feb 2010 to 25th Feb 2010. As an emergency contact number i activated international roaming on my airtel number [protected]. Before doing so on 8th Feb 10 before catching flight i called 121 asking for information. They informed that the rental for roaming is 150Rs and the charges will be deducted as per the selection of the operator. I checke dthe website and maximum it goes for outgoing calls is 85 Rs per minute. I activated roaming. They billed 150Rs as rental.Then when i was in singapore i used phone let's say 8-10 minutes outgoign and similar incoming. ew messages also, but the damn thig is i was not getting details of my usage and how much is my unbilled amount. My billign date is 11th of each month hence on 11th Feb i asked my friend to go and check in gallery what is the bill amount. Below is what the people responded at Airtel gallery Mulund.

His bill amount is 4016 Rs, which was only 700 on 8th February when i left. He might not be getting updates on his phone, but his bill is getting prepared. I didnt understand the meaning of if it's getting prepared then why not updating my unbilled usage? And the most interesting thing is the actual bill amount was about 2500Rs. What is this? What type pf information is being provided?

Well. knowing this hefty bill, i removed airtel sim card from the phone at the evening of 12th Feb 11 i.e. first day of my february billing cycle and asked my friend again to go and deactivate international roaming. They responded that now it is activated and will run for one month.Ok so i decided not to use airtel phone for international calling. Till this time the phone was off and i inserted the sim card when back in India on 25th Feb 11. That means in this billign cycle i dint use the card at all till 25th. Here is what the horrible thing happened.

When back in India i checked the unbilled amount and shocked to see that it is 3235.13 Rs. Damn!! If teh sim card was out pf the phone and i didnt use the phone at all, how come my unbilled usage is so high. So in shock i visted airtel gallery, mulund myself today to confirm the last bill as well as this amount being charged that also without using phone. Here is what happened.

I went to counter 3. The person was giving me all the information again which i alreay have. For 1 hour i sat there but no valuable response? Regarding the previous bill, being a postpaid customer i can check my itemized bill online through airtel account, but i dont see details for any international calling there. The person in gallery gave me some sample details liek for one number i talked for 1.13 seconds outgoing and the harge is 195.20Rs. Now you aply international roaming outgoing call rates for any service airtel provides in Singapore, it doesn't match at all. Maximum it goes is 170. The explaination i got on this is that this due to dollar rate fluctuation. THIS MUCH??? When isaid i already confirmed the charges from website and then activated; the person responded that you might have seen the old charges. How is it possible if the 121 call center agent himself suggests to check the charged on website.

Still i am fine to pay my last month bill considering yes i used the phone in singapore, however I didnt get any damn explnation on how come without using the phone for first 14 days of this months billing cycle, the unbilled usage is 3235.13 Rs. As per the persons suggession, i need to wait till the bill is out for clarification. But if i am not able to resolve the billing problem within due date for payment i have to pay the full bill amount and because of issues i didnt [ay i also need to pay the hefty fine amount. This is like the trap Airtel peple have created for people to get into the billing problems.

The point is being postpaid customer from past many days. I dont get itemized details of international roaming and need to pay blindly whatever they charge. Need to pay 3235.13 Rs without using phone. And if any issues then also i have to make full payment of the bill to avoid being fined. This is getting very frustrating for me now and now i am surely going to sue airtel in Consumer court to explain how the unbilled amount is 3235.13 Rs if the sim card is out of the phone and why am i not getting any usage details?

I want people here to help me out on this issue and support me in this regards. Airtel is totally fooling customers by addin damn hefty hidden charges and their so confusing customer care service. I tell you even after making 10-12 calls and writing 3-4 times to the nodal officer, your problem doesnt get resolved and there is no higher post where we can escalate our problem to. I am getting very much frustrated as i am facing unnecessary lossed of nearly 6k Rs because of airtel. I want every damn explanation on this from higher authorities as nodal oficer dosnt help anymore on any problem or i am surely going to sue you in court now.

Plese revert back.

I am attaching copy of my mail to nodal officer and the reply in airtel favour as usual as i said. I also attached unbilled amount screenshot i taked today. Evn if it is 26th Feb, it shows only till 24th Feb. Last time when i lodged the complaint for network complaint i recieved same reply thrice. Thats how they work. I dont think my unbilled amount till date of this billing cycle must be over 400Rs, as i didnt use the sim card only. I want explanation on how it is 3235.13 Rs as i am unable to pay this amount that too without using the service. I also received sweet later from airtel for activating international roaming, but that doesnt mean anything because of this act of them. SO MUCH FRUSTRATED AFTER INTERACTION WITH AIIRTEL MULUND GALLERY PEOPLE TODAY!!! No issues with previous bill, but atleast clarify this months unbilled usage problem and provide me the details regarding how can it be this much without even using the phone.

Regards,
Sachin

Hi,
This is regarding the billing and unfair practices used by Airtel broadband. My plan is for Night unlimited with 5GB limit during the day. The usage is free between 10 PM and 8 AM. I have observed that even if i restart the router 5-10 mins post 10 PM few of the sessions in the bill come around 9:55 PM for which usage billing is applied.

Further at 8 AM the sessions are reset by Airtel to start billable usage but they don't apply the same rule at 10 PM to allow free usage.

This is a ploy used on purpose to increase billable hours and provide unethical and unfair services.

I had the airtel nos.: [protected], [protected] with airtel postpaid service. I applied for change in service under MNP to Airtel Prepaid. Regarding bill settlement, they asked me to submit Rs. 4000 in cash & rest Rs. 2000 they agreed to adjust in security payment paid at the time of availing postpaid connection. Now they called me after shifting my no. to prepaid scheme and asked me to pay another Rs. 3500, which I clearly refused citing exploitation. But they have now barred my incoming & outgoing both, that too on a weekend. What am I supposed to do, with so many important business meetings?
Kindly provide justice!!!

i have an iptv connection in lajpat nagar , new delhi 110024
[protected]
i have been complaining af a wire break inside my premises. i have requested someone to come over and fix it since 19.02.2011, complaint number 43252954 and again in 22.02.2011- complaint number 43404838. Till ddate no one has appeared to fix it .

sir i m pravin kumar mishra my airtel number is [protected], my number is deactivated due to lack of my id papers but i have already submitted it 2 times first time to the retailer and the second time at the airtel office in kapurthala ,lucknow .
i m suffering from this problem from last 10 days but still there is no activation of my number please look at this matter as soon as possible and make me releived and plz let me know on my secondry number [protected]

Very BAD experience with the interface to reach the Customer care representative:
Once you call to Airtel customer care service by calling 121, after that i have not find any direct line to connect the representative. Then some how i got the line after struggling 30 minutes.
My concern is here that why not Airtel providing the direct option to call the customer care representative as you are charging .50 paisa.
After today call i got very much frustrate as i am never going to call customer care representative.
I have already registered a complaint regarding balance automatically, that why i was trying to get the details from Customer care representative.
[I remember the airtel prepaid service that i used in year[protected] that time there was direct number '9' is dedicated to connect customer care executive: why not now they are providing same service]

Today i called 121 for customer care to have discussion with customer care representative.
I have a complaint regarding there very bad service:
I tired 3 attempts to call customer care representative even they are charging .50 paisa for 3 minute after forwarding call to representative my call got disconnected.

In the bill dated 9 Nov 2010 (Bill number[protected] I noticed an added charge
of 85 Rs referred to as DSL usage charge. Called customer care and spoke to
Ankur he said that this amount will be reversed in the next bill. (Complaint
ticket no[protected]

Did not receive the bill next month. On confirming with customer care exec
Anurag came to know that the DSL charge was not reversed and the same was added
in the bill for that month. (Complaint ticket no[protected]. He said that I
could pay the bill by deducting the DSL charge for this month and the previous
month that is Rs 170 . Hence I paid Rs 1127 (after deducting Rs 170 from Rs
1297)

In the bill dated 10 Jan 2011 (Bill number[protected] was slapped with a late
fee charge of Rs 50 for non payment of Rs 170 in the previous month bill. Was told by your customer care exec Deepak (complaint
ticket no[protected] to pay Rs 50 less and not to pay Rs 170 in the current
payment.

In the bill dated feb 2011 the charge of Rs 170 is still not reversed plus Rs 50 have been charged for not paying the full bill last time.

I have been complaining in Airtel for past 5 months. The airtel customer care executives have told me that this charge of Rs 170 has been reversed. Then every month I am being slapped with late fee charge of Rs 50 for non payment of complete bill.