I refer to the complain made to Airtel regarding my excess BillingON PHONE NO [protected]. I would like to state the following facts.
My December 2010 bill was approx. 16,000 and after paying the bill there was a message that your O/s bill amount is 29,000
Since then I am after Airtel customer care to please put a check on my excess billing.
My credit limit was Rs 19,000 and the bill rose to Rs. 29, 000?????? How inspite of the credit limit
On 3rd January I was informed by Airtel office that since the bill generation date is 22nd January, so you have to wait till January 22nd. I had warned Airtel that you are ware that the crime is to happen but you are not taking any measures to Control it.
On 20th Jan. 201i I received a call from form Airtel Panjim office that we will generate the bill on 22nd and GPRS charges would be reversed.
Till 26th January 2011 when there was no reply from Airtel office I again wrote to Airtel customer Care.
They have registered my complain with service request of 35521076, and have assured to come back by 1st February 2011.
On 30th January 2011 I receive a call from Airtel Gurgaon for my complain and who once again assure that the complain will be handled and will come back to you shortly.
On 31st January 2011, I had spoken to the no of Nodal Officer wherein I had once again requested to sort my complain out and have received an assurance that we will comeback to you by 2.00 0 clock in the afternoon.
Around 5.00 o clock in the evening on 31st January 2011, I get a Phone call from Airtel office that the bill charge is as per the usage.
Around 8.30 in the evening of 31st January 2011 I receives an email from the Nodal Officer that bill is as per the usage charge.
I need to put my point forward as under:
If my credit limit is only Rs. 19000 how my unbill amount has gone up to Rs. 59,000 approx. till today.
Even during my international travels my biil was not exceeding to Rs. 19,000 with international roaming.
For the period 22nd December 2010 to 22nd January 2011, I had not moved out of my Goa circle than how my bill has come to approx. 48,000.
During my stay at Goa Circles I was 12hours per day on line with my Laptop, hence no question or using any GPRS.
Even when I had stayed in the circle or roamed in national roaming my mobile bill has not crossed Rs, 3500 inclusive with the use of GPRS in national roaming.
With the average monthly bill of approx. Rs. 3000, how do you expect my bill to rise till Rs. 59000? Is there any logic. ?????? Of course there is something wrong.
Inspite of my repeated reminders, email, call to Airtel office no steps were taken to stop the rising bill amount resulting to the total outstanding of Rs, 59,000 as on today which is totally wrong.
I do not accept your statement that System generates the bill hence there cannot be an error.
With all the frustration of not reactions from your side, I had specifically instructed to DEACTIVATE my GPRS immediately which would be the 1st step on stopping the rising amount.
Secondly I had requested for MNP request no for which I did not receive any response. With such response from the Airtel and such lethargy in handling of a customer complain, it is of absolutely no use in continuing with the AIRTEL any more.
The bill for 22nd Dec. 2010 to 22nd January 2011 is not at all acceptable to me plus the further o/s of approx. 11,000 totaling to Rs. 59,000 is not ACEEPTABLE.
Who in this world can afford to pay a Mobile bill of Rs. 59,000? Even Mr. Sunil Bharti Mittal’s bill will not amount to so much.
I am absolutely surprised with the handling of my issue by the Airtel Staff and customer care, wherein you have been warned regularly to stop / investigate on the EXCESS billing but no one took the intiative to go into the detail and stop.
I would like to request you to please see that this issue is sorted out immediately and I have no intentions to continue with AIRTEL any longer seeing such lethargic response.
KAMLESH
Aug 13, 2020
Complaint marked as Resolved 
Airtel — bill not waived off
sir,i lodged a complaint for repetitive activation of monthly rental schemes on my mobile no.[protected] without my knowledge. for d same reason i got a waiver of rs.100 on 5th july, 2009. my ref. no.[protected]
for this i called to cust. care twice but i never got my bill waived off n now my ref. no. is being stated invalid. M not billing to pay any amount as my bill is still under the waiving limit but m not gettin any waiver from your company . Please help.