Airtel Complaints & Reviews

Hello.

This post is another step to ensure that consumers are not deprived of what they are promised and hence in persuasion of "consumerism" as our Economic ideology.

A copy of the same will therefore be sent to government authorities and concerned associations.

This is not a complaint as a complaint by nature is an issue addressed with the intention to resolve. However, since I've switched to vodafone now, I don't intend to get these resolved for myself. Nevertheless, am writing this mail pro bono publico with the sole intention to bring it to your notice the quality of service that customers are being provided with and harassment that they have to undergo to get their issues resolved.

Accordingly, the set of issues in light of circumstantial facts are being reiterated below:

1. Poor Network Quality

I reside in an apartment in Thaverekere main road, bangalore and while I was in the lift, I lost access to network and my phone was always on "search mode".
Also inside my office premises, the network strength used to be very poor and hence call quality was below reasonable and acceptable standards. I had complained of this at various occasions to the customer care executive both over phone and in person at Relationship centre, Koramangala but in vein.

2. Short Messaging System (SMS)

On an average basis, I send around 60 texts a day to local as well as National inter network/intra network numbers. On more than 30 times a day, SMS sending failed, thus out of the 60 texts that I sent, I had to re send 30-35 texts twice or thrice. For each of these texts, my phone returned a response that said, "Sending failed, network out of order". This certainly indicates a flaw in packet radio connectivity and on repeated complaints, the company refuses to respond to it and resolve the same.

3. Value Added Services and Tele-Marketing

I had opted for DND (Do Not Disturb) registration in my application form despite which, in gross neglect of that choice, I continued to receive about 5-6 promotional offers through text messages and phone calls each day. I had to register myself yet again on the DND list via the government portal of India.
As for the VAS, subsequent to my registration on DND, though I did not receive any promotional text messages or calls, some "promotional and Value added packs" were activated on my number and in pursuance thereof, a certain amount of balance got deducted from my prepaid account. I had to file several complaints and request customer care executives to credit the deducted balance to my account and to de activate such value added packs. Though the latter part was resolved in as much as my value added services were de activated, the company failed to credit that balance to my account.

4. Customer care

While it is mandatory vide the TRAI rules and DoT directions to provide to the customer/subscriber with the option of instant 24*7 customer care connectivity option, the company has defaulted in doing so because as a subscriber/customer I could not connect to the customer care three out of the five times I called the helpline number. It should not be disputed that poor connectivity to the help line number tentamounts to failure on part of the company to comply with the aforementioned rules. In addition, I was charged for calls to 121 that were not even attended by a customer care representative.
Also, at occasions on which I spoke to the customer care representative/executive, they seemed to be incompetent, less informed and failed to resolve petty issues (not listed herein) that I had. They did not even know of recharge denominations and seemed to have a standard response of "Your issue is escalated..it should be resolved soon".

5. Activation of BlackBerry Internet Services (BIS)

This was the major highlight of all issues that I experienced with Airtel. On 17th of November, 2010 when my number was activated, I tried to activate BIS immediately thereafter. However, I was told by the operator representative that I can not activate the same before the elapse of 24 hours post activation of a new number. Subsequent to a patient wait, when after 32 hours of my activation, I tried activating BIS, I got a text message response that said, "New customers please wait for 24 hours". To my disappointment, I had to wait for another 24 hours for activation but despite the wait, the operator still refused to activate my services. Thereafter, to resolve the issue, I spoke to a representative at the Relationship centre, Koramangala and was told that, "it will take 5 days for activation of BIS on new numbers". This was quite clearly different from what the company website stated. Since I was in urgent need of BIS to access my official mails while being out of office, I had opted for Airtel BIS on the sole basis of the information provided by the website: that on new numbers BIS will be active only after 24 hours. Nowhere otherwise is it provided that BIS cannot be activated before 5 days. This highlights the discrepancy within the company's internal domain and is unacceptable.
However, after I had the privilege of BIS, I continued to use it for two months when on the due date of rental for the fourth month, the service was deactivated due to insufficient funds in my prepaid account. In order to re-activate the service, I recharged my account the next day to ensure that I have more than required balance fund for BIS. To my utter shock and disappointment, Airtel failed to activate the same despite the required balance.
Thus, there was an issue that warranted immediate attention by the service provider. However, to bring it to the notice of service provider, I had to call the customer care number (7070 - BBerry customer care) to which I could not connect. I tried calling the standard customer care line on 121, but they did not have any "idea of BlackBerry services". When after several trials, I connected to BlackBerry customer care from my phone, a representative told me that the issue was "escalated to the pre paid department" and will take time. On asking how much time should it take to resolve the issue, I was told 24 hours, though the representative made it clear that he could not "commit anything"! Yet again, I was left with no other option but to visit the relationship centre at Koramangala, where I was told the same thing. I waited for two days thereafter before switching to another operator.


The above issues clearly makes it evident that Quality of Service is poor. It is one thing to have issues with the service provider, but to not have a solution to it is an escalation thereof.

I hope that by this mail, voices of large number of subscribers would be heard and the company takes initiative to cure the disease that would soon lead to its downfall because in Indian Economy where consumerism is the ideology, brand loyalty would not negate poor service for long.

Now Whom should i say about this.I have said hundreds of time for my closing of sim [protected], but no attention is given. As airtel is running on our money, if i wish i can ask everyperson in our society to close thier airtel sims but no i am giving last chance. Though i am Ex.M.L.A , but i don,t wish to make violence.

If you want to contact me my current number is [protected]

Dear sir,
I have asked for the AIRTEL broadband with the airtel serveice provider on 25.01.2011 and he promised me he'll revert me and install by evening or maximum by 26.01.2011 morningat 9.30 am. He came and took all the relevent documents and Rs 500 in one hour and gave all the reciept even though i had Modem and cable is already connected this money was extra charged. Just a need was to activate. He asked me for extra Rs. 160 for which I did not agree and he just left. I cancelled all my plans and waiting for the people come and install. But when i call i get a rude and indecent reply. Evening i called Mr. Vijay (mob no -[protected]) who was the concerned person. But he didnot pick my call. after 25 - 30 calls when i asked what is this ? he just spoke in a very rude manner. i asked him whethaer its a way to aerve customer ., he refused to response and asked to call his manager and said he cannot install . i said i want to cancell for which he replied, i can go ahead with cancellation . After this i called mangaer 12 times( [protected]) but he just disconnected my calls . i tried from other cell , n he got to know its me n didnot respond. i paid Rs 500 for AIRTEL and still no connection and no hope also. I have all the documents and voice recording of the speech, Kindly help me.


From
Sukesh J Shetty
door no -11
sumukha hare kripe house
sapthagiri layout
vidyaranyapura
bangalore-97
mob - [protected]


I am Presently working in a govt Defense unit In Bharat Electronics. Kindly Take my complaint


Hope this forum helps me.

Unsubscribe Job Alert service
Please tell me how to unsubscribe Job alert service-5432105
I tried by sending STOP msg to 54321 but it not work
pls help me my E-mail id [protected]@yahoo.com

respected sir,
here i have an problem for airtel services
there is an social networking site FRENZO ,for which airtel charge ruppes 20,which can be accessed by airtel live,only,after subscription ,they also charges 30 ps/20kb,which may b there original web charges.they usually say you can access your site by m.office,but when we surf,it says "sorry it can b accessed by only mobile operators wap portal'.
PLEASE SIR do something we are confused ,now what to do....my no. is [protected]

I am having a mobile service of airtel india with no [protected]. The company has issued bill me for the period 11/10/2010 to 10/11/2010 which have following descreipencies,
1)As per the plan opted by me the sms charge is Rs.0.5/sms the company has levied charge of Rs. 1.00/sms which are sent on 05/11/2010 when I enquire about it the carecentre representative told me that 05/11/2010 was a blackout day but the company has not given me any intimation regarding the blackout day.
2)Company has issued me the bill very late
3)Inspite having a constant correspondance regarding the above disputes the company has not taken right cognisance hence I have not paid the disputed bill amount,but the company has restricted my outgoing facility which is causing lot of trouble to me Plese help me to get justice.

Dear Sir/Madam,

From past one month I am trying to activate my official email account in my Blackberry 9300. I am not able to get it done.

I called customer care, everytime new person lifting the phone and giving same response to try again.

I have done below steps many times but no progress.

1. SMS <airtelbb> to 121
2. SMS <BB3> to 121
3. SMS <WPNP 9300> to 121


Kindly take some action and solve my problem as soon as possible. In case of no sucess then I WILL CHANGE THE SERVICE PROVIDER with(MNP)

Looking forawrd for your response.

Regards

Razzak
Abdul Razzaque Hussain
Director - Customer Experience
CommLab India
Tel: +[protected]
Cell: +91-(0)-[protected]

Dear Whomsoever it may concern

Your Sr Sales Officer (Akash Chauhan, Interface office, Malad (W), Mumbai; Ph:[protected] had filled my Subscriber Enrollment Form (No. 261040) and committed that the Airtel Broadband connection will be activated by 25th Jan evening. He has even collected 1800 Ruppes cash which he has acknoledged on top of the form with signature.

Whe we followed up with him in the afternoon today, he informed us that as per his records our connection is already activated !!! This is appalling !!! Now, his mobile is switched off and we have nowhere to go. Your customer care will only respond by 29th Jan afternoon which is not acceptable to me. Please return my money by 12 noon tomorrow. Else, i will be forced to take legal action against Airtel since I have all the written documentation with me to prove. And I have already consulted my elder brother who is a lawyer.

Please do not ignore this e-mail as a threat. It is a genuine customer complaint and I would expect Airtel to jump to this.

In any case, you've lost 2 customers today.

Regards

Saurabh Sengupta

sir,
I am using nokia c3 with unlimited airtel live for 6 months.After 2 months my connection had gone and saying your usage MB 00.I had not yet finished of my usage .

Dear sir,
I am using two airtel nos. [protected] and [protected] which are having call drop problem for more than six months. I am not able to take up call comfortably from my office as well as home. in this regard a complaint was lodged on 11.08.2010, Airtel agrees that there is a problem but are not able to resolve it till date. when I applied for MNP I was flooded with calls assuring me that this issue will be resolved in one days time( which is is either impossible or else they have not cared about my complaint lodged in Aug).
Now the issue is that Airtel have objected to my MNP on the pretext that I have signed a contract with them (which is not true).
Is that the right behavior that one is not provided proper service and is not allowed to change service provider.

If they keep on harassing me I will take legal way claiming all the damages due to deficiency in services.
I am surprised why this company is not clear and transparent

Dear Sir/Madam,

Today date - 15th Jan 2011, I have charged 60INR for data services. I didnt make any request for this, or even I didnt get any confirmation from them that should I activate or want to use this service.

This is really frustrating and after talking to AIRTEL CUSTEMER care they simply said they cant refund it and I had to use this service.

It is really embaressing. I suggest no body to use AIRTEL's service, We should be thankful to MNP now.. guys change your AIRTEL number. I am really irritated now. I am not sure if any thing can be done for this.

Dear All,

Today i m writing becoz to express my feelings. I receieved call from AirtelPerson Says that he is in Highcourt Section -6

Conversation:
He said that i didn't paid the bill on my landline no : 40062481

I was little surprised to hear that as they called me after 1 yr (recd call on Dec 9th2010)

I said i already paid the bill and he didn't agreed for that and he said if i don't respond quickly the case will be submitted to the judge for final hearing. Also he referred someone she is a lawyer - I contacted her and i said that i haven't recd any kind of legal notice and also i mentioned that i paid the bill. She is shouting and said that i need pay other wise she cant help me. She has given me 1 hr time to do so.

---- I didn't know what to do as i know i already paid the bill but due to my neglegence i left it some where as its already a yr i dont have any clue regarding the bill receipt.

Today 25th Jan 2011 again i recd a call and he said the same again

i M Sure i have cleared the dues one of the airtel person came to my place and he has collected the dues but they are saying that it was not updated and i need to pay.


Can u please guide me ???


Sri
[protected]@gmail.com

I had given my landline set for repair on Dec 24th and was assured with in a week it shall be repaired and sent back to me but after 3/4 reminders also as of today no information is available to me when it shall be returned to me. The local guy Mr Shambu of dwarka comes out with some excuse or the other every time and blames airtel for it. I need my phone duly repaired back as i hv paid for it and if airtel does not want to give is back then i must get the compensation or refund for it. My contact no is[protected] for further contact sanjay kapoor

Hi,

I am receving missed from many number which belong to J&K.
I have been receiving missed calls from past 3-4 months. I have complained about this (4-5 times) to Airtel Customer Service Centre on 121. But they said that they cannot do anything in this matter and I need to activate Call Manager.
I request you to please block the following numbers:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]


Regards,
Vishal Gawai,
Mobile: [protected].
Noida, Uttar Pradesh.

Dear sir,
I am a airtel user since for past 5 years. Recently I have sifted to Kamothe - Sector 35 area .(owned a flat).
Unfortunately airtel network coverage is very low which is causing frequent call drops.
I have tested other operator (Vodafone, Docomo, uninor etc) network coverage, which is full and consistent.

Is there any way you guys can resolve my problem.
The only other alternative witch is left for me is to adopt MNP and migrate to Vodafone or DOCOMO.

Please let me know what it can be done from your side?

Regards,
Vilas

Sir,
My mobile number is [protected].From yesterday i'm getting unwanted calls and vulgur messages from number [protected].Please see to this issue.

SirMadam,

My no. is [protected], On 23 jan 2011, i had Rs= 25.72 on my account,but during evening when i checked my account balance,it was Rs= 15.72.Unnecessary Rs= 10 is reduced from my account. At 7:16 pm,i got a sms from AD-54321 in which it was written that i had been renewed for Supermodels_ Wap_Shortformats subscription service from airtel.So without any subscription from my side this service is activated on my number by airtel and Rs= 10 is reduced from my account.I am in roaming so i am not able to contact with customer care,so i want you to check this matter at your level and return me my unnecessary reduced balance i.e., Rs= 10 and Unsubscribe this service.

thank you

Hi,
I am using the airtel and I want to port out my airtel no. but when i am generating UPC ( unique porting code ) they are not providing me the UPC code & the error which is coming

You have entered an incorrect code. SMS PORT <your 10 digit mobile number> to XXXX and initiate a new port in request.

I lost all of my balance up to 100 RS. for this messages. Called up customer care lot of...

Dear Mr. Dakshina Murthy G R,
The mail I had received from you informing me that appropriate action will be taken on 08/11/2010.
Now it is more than two months after you had promised & nothing has happened & still my SMS's are bouncing , thanks to your largesse in sending the junk messages which is pissing me off every day.
Not even single soul in your company has bothered to solve the customer complaint which shows the sad state of affairs and apathy towards customers.
I think number portability is the only solution.
If who ever is responsible who has the guts to solve the problem may reply to this mail, other wise they will be only filling my mail box space with auto / standard / use less replies which does not make any difference to the customers.





[protected][protected][protected][protected]

Quoting [protected]@airtel.in:

Dear Dinesh Shenoy,

We regret the inconvenience caused to you.

We understand from your previous interactions that you have expressed concern over Promotional SMS to the mobile number [protected], we would like to inform you that the issue has been escalated to concern department and they are working on the same and shell revert to you at the earliest. For further assistance call 121 from your Airtel mobile number.

Assuring you the best of services.


Yours Sincerely,

Dakshina Murthy G R
Enterprise Services - Corporate.
PS: In case you require any further assistance, please
Ø Call[protected] National Toll Free Helpline (From Airtel Phones Only)
Ø Call[protected]Toll No.) - from Non Airtel Phones
Ø e-mail at [protected]@airtel.in


[protected]Original Message[protected]
From: dinesh.[protected]@bpl.in
To: [protected]@airtel.in
Cc: [protected]@airtelindia.com
Sent: 08/11/2010 01:43:25 PM
Subject: Re: FWD: FWD: FWD: NDNC REG NO. W[protected] [|BAL|Qrc2147367|]

Dear Mr. Dakshina Murthy G R,
Thank you very much for your response & I acknowledge your reply.
After escalating the issue to concerned dept please let me know when exactly
this will be stopped because this is real nuisance.
Reg.


Quoting [protected]@airtel.in:

Dear Dinesh Shenoy,

We regret the inconvenience caused to you.

We understand from your previous interactions that you have expressed concern
over Promotional SMS to the mobile number [protected], we would like to inform
you that the issue has been escalated to concern department and they are
working on the same and shell revert to you at the earliest.

Assuring you the best of services.



Yours Sincerely,

Dakshina Murthy G R
Enterprise Services - Corporate.
PS: In case you require any further assistance, please
ÿ Call[protected] National Toll Free Helpline (From Airtel Phones Only)
ÿ Call[protected]Toll No.) - from Non Airtel Phones
ÿ e-mail at [protected]@airtel.in


[protected]Original Message[protected]
From: dinesh.[protected]@bpl.in
To: [protected]@airtel.in
Cc:
Sent: 07/11/2010 10:46:34 AM
Subject: Fwd: Fwd: Re: FWD: NDNC REG NO. W[protected] [|BAL|Qrc1930667|]

TILL DATE NO ACTION IS BEING TAKEN ON PROMOTIONAL SMS, WHO ARE RESPOSNSIBLE TO
ACT UPON ?
WHAT EXACTLTLY IS THE ISSUE IN STOPPING THE SAME . YOU ARE HARASSING THE
CUSTOMERS & TESTING THEIR PATIENCE

You will be forcing me to take the matter to consumer forum, Department of
Company affairs & to TRAI

----- Forwarded message from SHENOY -----
Date: Mon, 11 Oct 2010 21:46:43 +0530 (IST)
From: SHENOY
Reply-To: dinesh.[protected]@bpl.in
Subject: Fwd: Re: FWD: NDNC REG NO. W[protected] [|BAL|Qrc1930667|]
To: [protected]@airtelindia.com

As per instruction from Swathi K B, Enterprise Services - Corporate. mail is
forwarded
Regards


----- Forwarded message from [protected]@airtel.in -----
Date: 11 Oct 2010 09:48:32 +0530
From: [protected]@airtel.in
Reply-To: [protected]@airtel.in
Subject: Re: FWD: NDNC REG NO. W[protected] [|BAL|Qrc1930667|]
To: dinesh.[protected]@bpl.in

Dear Dinesh Shenoy,

We understand from your previous interactions that you have expressed concern
over Promotional SMS to the mobile number [protected] and poor services extended
by Airtel Relationship Center executives.

We regret the inconvenience caused to you.

We request you to kindly e-mail to [protected]@airtelindia.com or contact Prepaid
customer care [protected] for further assistance.

We regret for not meeting your expectations at this moment of need.

Assuring you the best of services.



Yours Sincerely,

Swathi K B
Enterprise Services - Corporate.
PS: In case you require any further assistance, please
ÿ¿ Call[protected] National Toll Free Helpline (From Airtel Phones Only)
ÿ¿ Call[protected]Toll No.) - from Non Airtel Phones
ÿ¿ e-mail at [protected]@airtel.in



[protected]Original Message[protected]
From: dinesh.[protected]@bpl.in
To: [protected]@airtel.in
Cc: sunil.[protected]@airtel.in
Sent: 10/10/2010 10:17:25 AM
Subject: Fwd: NDNC reg no. W[protected]

Sir/ Madam,





ISSUE SENSITIVE / CRITICAL/ LONG PENDING.

Further to my mail dated 26.07.2010 regarding NDNC reg no. W[protected] dt.
22.05.2010 , I would like to share the following.

Even after sending mail to nodal.[protected]@airtel.in ,
appellate.[protected]@airtel.in , care.[protected]@airtel.in , [protected]@airtel.in
,

till date my problem is not solved except for auto reply and people
responsible to act are content with that.



Now I would like to share that I am also a share holder your esteemed
organization



It is ridiculous to know from your own employees (even at different Airtel
offices in Bangalore) that NDNC is the issue which they will be not be able to
help & they them selves s are the victims of junk messages & are not able to
stop.

If the customers are flooded with junk messages, even after customers request
if telecom operator is not able to stop the same then I think I have to take up
the issue with different level may be with consumer forum, management or TRAI.




I want action towards this mail & not auto reply.




CC to : Sunil Bharti Mittal, Chairman & Managing Director,


Reg Office , Bharti Airtel Ltd, Bharti Cresent, 1, Nelson Mandela
Road, Vasant


Kunj, Phase 11, New Delhi ÿ¿ 110 070




----- Forwarded message from SHENOY -----
Date: Mon, 26 Jul 2010 14:11:22 +0530 (IST)
From: SHENOY
Reply-To: dinesh.[protected]@bpl.in
Subject: NDNC reg no. W[protected]
To: nodal.[protected]@airtel.in, appellate.[protected]@airtel.in,
care.[protected]@airtel.in, [protected]@airtel.in

Dear Sir,
I am having prepaid connection under mobile number[protected]
I had registered my number for NDNC ON 22.05.2010. The reference number is
W[protected]
Even after registering for NDNC I am continue to get promotional communication,
which I had not opted for.
Even after contacting your reltion ship centre in 6th Block Rajaji Nagar,
Bangalore nothing has changed.
Request you to please look into the matter & do the needful.
Also at this juncture I would like to brring to your kind attention that
service in 6th Block Rajaji nagar relation ship centre is very poor.
To respond to customer they take hell a lot of time & I confirm that it is not
a stray incident, especially in the pre paid counter people have to wait
for long .
Some time the reasons cited will be silly, like to talk to custermer care in
hot line they say phone battery is down or they will not feel the persons
presence in the conunter.( in one instance I waited for more than 30 minutes to
get an audience)
At least as a custermer we have a right to be heard in the first place, man
management comes first & problem solving next.
Hope this complaint will not go unanswared.
With Warm Regards
Dinesh Shenoy M


----- End forwarded message -----

--

Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.


----- End forwarded message -----

--
Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited


----- End forwarded message -----

--

Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.



--

Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--
Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited

Sir /Madam,
My name is Miss Ramya Krishnan.
For a 1 min 30 sec call I am being charged for 1hr 30mins in my Dec'10-Jan'11 bill (Bill No.[protected].
Call charges are Rs12/min. Two calls were made on the same day.
One at 8:39:18am and another at 8:40:32am to 5664474 on the 1st of Jan 2011.
The 1st call was charged Rs1080 for 1hr 30 mins.
The 2nd call was charged Rs36 for 2 mins 37 sec.
Thought the difference in time between both the calls is 1min 12sec.
Excess charges are been charged to me.
It is also not possible to have both the calls simultaneously on without call conference.
For which I was not charged any call charges.
I have made complaints for the same which was registered with reference nos.35288500 on 14 Jan 2011 and 35323364 on 17 Jan 2011.
The bill was generated on 12 Jan 2011.
I was given a rebate of Rs36 only.
I am not happy with the way the situation was handled.
Please reimburse the excess charge along with the tax charged.

Regards,
Ramya Krishnan