Airtel Complaints & Reviews

i had purchased an airtel sim [protected] around 35 days ago. On the 31 st of jan i had sent an sms to 1900 for the upc code, from the number mentioned above in reply i had got an sms confirming the porting request code number AK923121. Then i went to the bsnl office and i filled up the relevant forms and they give me a new sim, they said that the same number will be activated shortly. But when i reached home i had got another sms from airtel that i cannot port to the other service provider as the airtel number was purchased for not more than 90 days. Then i went to the bsnl office and told them about the sms from airtel . Over there they guided me that the airtel sms is misguiding me, and that i give a written complaint to the consumer forum.

This is to bring into your notice that airtel is not allowing me to port my number [protected] via mobile number portability to Bsnl. When contacted airtel is giving false reason that my documents are not complete with them and they have a contract on this number. As my number [protected] is 5 years old number so they dont want to loose an old customer of them and they are not allowing me to port to BSNL. I am fed up with airtel services every other day they themselves activate a new value added service and deduct my accont balance. So i want you to take strict action against Airtel services and please help me out..


your faithfully
Sahil Chaudhry
phone no. [protected]
email: [protected]@gmail.com

Dear Sir,
I have two aitel conection [protected] & [protected]. On [protected] internet pack has activated by recharging Rs.98/- but while browsing through mob office money is being deducted from main account. Why? I dailed many time to customer care but they did not response at all. They keep hold the phone by saying "please wait while we gather information on the subject" and cut the phone automatically.

Secondly on other No. [protected] hello tune has been activated without my request, Rs.45/- has been deducted and there is no responce from customer care as usual on the complaints.

To whomsoever authorized to read this email

This is with a reference to the millions of complaints you people might be receiving since last n number of years - Ducting the balance without any reason.
First of all I am very sure that there is very less or no scope or ray of hope for me to have my deducted balance back or even receive a msg/call back/ email from your side.
Still just giving myself a satisfaction of giving you an opportunity to your company to correct your mistakes i am informing you the matter.
I am a user of Airtel Prepaid Sim [protected] since a significant period of time and have been noticing problems related to Unwanted Packs been activated, Balance deducted without any reason, non responsive customer care.The latest issue is regarding BALANCE DEDUCTION without any reason.
I had a balance of Rs.40.00 early in the morning of 1st February 2010 and when i checked my balance in the evening it was 0.00. So for the same i called customer care 121 which was not available for about half n hour.I referred to 198 which got disconnected after i dialed 1 to speak to a customer care executive 10 times.( i dont know the reason behind this.)
Then i dialed 198 from my sisters mobile number [protected] and from which i got connected only in once. ( again i dont know the reason behind this). I spoke a word with one of the customer care executive who told that his name was Shyam Veer Chauhan ( after I asked his name more than 5 times) and then he told me the completed scenario why, when and how much amount was deducted which is as under:-
Mr chauhan said:-
That i have used airtel live facility for which the balance is deducted as under:-

Timings o[censored]se Duration O[censored]se ( in minutes and seconds)
5:20:36 5:78
5 17:00 1:88
5:03:30 7:13
4:48:22 1:22

The total usage of internet is 16 minutes and 8 seconds.
So, I have been charged 14 RS.

I intruppted him and said that I have been charged much mire than 14 Rs.
So he did some calculation ( after putting me on hold ) and told me that internet facility is chargeble at the amount of 0.30 paise per minute
So accordingly my deduction is "somewhere around" 4 Rs 80 paise
Then i told him that my exact amount deducted in 40.00 Rs
So now the calculation was:-
some magic maths applied and now the balance deducted in 37 INR and the rest 3 Rs are a charge of a subscription known as MASTI PACK
When i said that what is this as I have never heard this term so i was told that this is a msg service which charges 1 Rs daily and send us masti bhare msgs. So they have charged me 1 Re on 31st January 2011 and 2 Rs on 1st February. Hence this is the Story of 40 Rs deduction, In short it is
37+2+1
PLease mark a note of this that total amount deducted in 40 which is deducted today itself on 1st february 2011. There is no deduction made yesterday ( 31st January 2011)

When i asked that why have you subscribed this pack as i do not require this: So the answer was there was a promotional call received on my mobile phone which ended with the digits of 414 where i was been informed about all the facilities and charges and then i asked to subscribe it.

"Well i didnt received ne such call ever."

As soon as I told this to the agent speaking with me I got a sms on my number which is:-
Your service has been deactivated successfully. Thank you for using Masti PAck. To start again send SUB MASTI to 54321
When i informed the agent about this he kept quite for a second and then he said mam I have provided all the information if you want something else you can call
121 ( which never connects) which is chageble to 10 paise for 3 minutes. (I think thats a universal solution for you people )

Now I just said taht look i have not subscribed any pack and even if i had why have not i received any masti msgs ansd why it has been deactivated all of a sudden without my consent.
So, the answer was really UNEXPECTED, UNPROFESSIONAL, COMPLETELY ABRUPT, RUDE, DISSATISFACTORY, ANNOYING, and INSULTING
Your agent said"I dont think you really want airtel customer care service"
This is amazing to hear from him. My sincere thanks to him for letting me know what I ( a customer) means to you and your staff members. Really. Really, Really thank you so much.
Well, the last gift he gave me is HE DISCONNECTED THE CALL saying airtel me call karne ke liye dhanyawad. After which I got my request reference number CBDAL [protected].
I think the scene is quite clear to you and I will not be surprised if you AVIOD or DELETE this mail.I really have nothing to say, ask , complain , suggest you people as you better know what to do in case you really want to do something. Atlast I just had one benefit o[censored]sing Airtel. I just came to know:-

Who I am?
I am one of the billions stupids using Airtel Service which are been exploited every now and then. Well Thanks a billions for this.

Just would appreciate you people for an invention. Your agent said I used internet for 5 minute 78 seconds

CONGRATS FOR INVENTING A CLOCK HAVING 100 SECONDS IN 1 MINUTE.
Have you been appraised by prime minister on this or its yet to happen ???

My sincere thanks the call centre of Airtel who receives our calls and entertain us so well. Thanks to the trainers of the agents who are really awesome in answering the calls.

Dear Sir,

My mobile no.[protected] i have give request for MNP from BSNL to Airtel
on 20.01.11 after 2 days i got new sim from Airtel.

on 24.01.11 i got message from FTA my request is received. application is under processing.

on 30.01.11 i got message from 1901 my porting request has been successfully processed.

from 30.1.11 my old sim not working. so i have changed to new Airtel sim.

on 31.1.11 i got message from FTA my port in request successfully actvited.

but still now i am not able to make outgoing calls and i am not able received
call/message from others.
I have contacted the airtel customer care. from 30.1.11 there is a problem in MNP. It will solved within 24 hours.

after 3 days still now my mobile no not working.


regards
Ulaganathan.k

chennai

res. sir,

my name is mangesh kembalkar
(Picasso custom shoppe)
Rajarampuri kolhapur,
my contact no. : [protected],


i am the first prize winner of navratna competition 2009, and the pan india number one outlet in small town like kolhapur, hear by i have a comp-lent that yet i not get my wining amount, n due to my financial problem i am suffering many things, i ask u r companies employers may time n every time i cant get any proper response from any o[censored] r officers, they treat mi badly, i think u give mi my winning amount, n take action on all this crap things which your company's officers doing,

Respected Sir,

This is kindly informed you that, i am using airtel mobile communication provider, on 30th jan. i used GPRS 3 times for couple of second for that i have to paid 10,7 & 1.5 Rs while it was only for few second, even though i contact the customer support for it they have spent over 2 hours to talk to me, but i get nothing, while there another(Airtel) GPRS support system said it is total 2Rs for all the three time access. but they have both the support isolated they can not communicate their another support system and the information was received from both the support was differt, please resolve my matter for my problem my mobile no is [protected].

Dear Customer Service Manager,

I would like to complain about the behavior of your staff in Dehra Dun customer service.

Please note that a phone call was made at the number[protected] on February 1, 2011 at around 12.15 p.m

Some male person answered the call by simply saying hello. There was no greeting message, or any welcome address or anyway we would know that we have called Airtel or someone's home number. We had to ask who is speaking for the person to say that his name is Sonu. Even then he did not that it was Airtel's office and that how they could help upon. Again we enquired that is it Airtel's office and then he replied saying that yes it was Airtel's office and that what was problem.
When we required that we had doubts that it was Airtels office and would like to speak to their manager, he passed the phone to some female colleague who said that I should just get down to my problem and not bother about who the manager was. When we asked them that is this the way to speak to the customers, then the male colleague Sonu could be heard saying in the background " Phone Kaat De Na" prompting his colleague to disconnect the phone, which she promptly did. Thereafter we tried calling the number again twice and they disconnected each time.

Please note that all this conversation was made in most uncalled, unprofessional and unruly manner. It definitely does not speak of the customer service which Airtel claims to be providing, or maybe the service is just limited to Metro and smaller towns are being ignored.

Please note that such service had left a vary bad impression on us.

Please note that a relative of ours had taken a prepaid number in Dehra Dun yesterday and we were trying to call the customer service in Dehradun to help her. Had we known that the service is so poor we would have never recommended her to take an Airtel connection. Our Delhi numbers are under the Airtel Gold plan, so maybe we were unaware of the level and kind of services being provided to non Airtel gold customers. But if this is so then we would not recommend non corporate users to go with Airtel's services.

Please let us have your feedback for the same.

We are writing a separate email regarding the problems being faced by the prepaid number
Looking forward to your reply.

[protected]@gmail.com

I've an Airtel prepaid connection for last 4 years, not only me, my parents also have Airtel prepaid connection. From last 6 months or so, we're facing an irritating problem. Sometimes an incoming call comes to our cells and as soon we receive the call, some tunes are subscribed to our connection and immediately our exisiting balance got deducted. This is really very cheap approach from an organisation like Airtel...some steps against them should be taken immediately...such kind of promotion isn't acceptable at all.

My Account ID is : 15711567

Name : Faisal

We have been using Airtel Broadband for close to ten months in chennai and as the service was very good we wanted to transfer the same when we relocated to Hyderabad. Initial mail was sent to [protected]@airtel.in on 9th Jan'11 and reference number is 177368.

In 2 days we got call from executive confirming the details and everything, totally in 4 days till feasibility check was done. Then we were told we need to bring the Modem and the telephone instrument with us. We brought the same and mail confirming this was sent on 17th Jan'11. We got a call from executive and we asked them to collect the documents the next day before 11.00 AM and noone turned up.

Then after few days we dropped mail and again the same executive called fixed up time and noone turned up. After that no response from anyone, its been more than 10 days. Whenever we mail we are getting a reply telling that "we are working on the request, please wait for us to get in touch with you"

When we call Hyderabad customer care, we got reply telling that as its transfer from chennai to hyderabad we have to check with chennai. When we call chennai they say we haev sent a mail to hyderabad and waiting for their reply. Trying to understand where the problem is, who has to give the connection?

Finally last week thursday got a call from executive(if needed can give the name & no.) and he sent a person to collect the documents on saturday. We were told the documents has to be sent to the bangalore office and connection can be given anytime from saturday or lastest by monday.

We have not heard from any of them after that and he is not attending the calls also. We are tired of following up thru mails and calls. Need to know if we will get the connection or atleast we need to know the procedure to cancel the connection.

Regretting for applying transfer instead we should have cancelled the connection from chennai and tried something new here in Hyderabad. We thought we will get the same kind of service here also, now disappointed very badly

i have submited form for port my number from reliance to airter. as per airtel custmare care talking and airtlel outlet boor colony faridabad . it will take only seven day to port the number. but eleven days has been passed and my number did not work. they told me that your number will not work for only two hour at night. and now my number nither work in reliance network nor airtel network and when ever i complaint about it to custmare care and airtel outlet . they did not answered stisfactory and not solve my porblem. and now my number it dead and i have been suffering from it for four days

Hi,
I receive calls regarding some offers on my Airtel mobile such as Mobile TV, Caller tunes, etc.
I received a similar call last Friday from Airtel regarding the Airtel Mobile TV. I refused to have the subcription activated & informed that i have received a call earlier and i am not interested but the guys activated the offer on Saturday and i was charged Rs. 40/- for the same.
This is not the first time, i had similar experience earlier when Airtel activate stupid offers like Mobile TV, Friends Chat, active on Unwanted links, etc
When i call up the customer care, they just say that i had subscribed for the offer which i never do nor anybody else use my mobile to do such things as i always keep it locked with a security code.
I now think that Airtel has just found a new way of charging unwanted expense.
I would prefer to switch to any other number soon if this is not stopped immediately.

I Had 4 connections in Airtel postpaid connections and i tried to change my Service provider to Vodafone(Which is FAR BETTER than AIRTEL in sevice). But after submitting the necessary documents to Vodafone with the Portal number, today i received a message that your request was cancelled by AIR TEL. When i contacted AIRTEL Customer care, they put me on hold for 15 min(more than 5 times and they charge 0.50 /3 min FOR THEIR USELESS SERVICE). Even after waiting so long, no one is bother to attend the call and it gets disconnected automatically...... MORE OVER, SINCE I HAD SUBMITTED THE MNP DOCUMENTS, THEY HAD SEND GUNDAAS TO MY HOUSE TO COLLECT THE PAYMENT FOR WHICH THE BILL WAS NOT EVEN GENERATED!!!!!!!!!!!!!!!!!!!!!! WITH THESE KIND O[censored]SE LESS /THREATENING SERVICE, THEY WANT TO STAY WITH AIRTEL LIFE LONG!!!!!!!!!! OH GOD......

Regards
Suresh

It seems airtel is in a mith that they are kings and they can do any thing and no one can touch them. Their staff is ill trained, rude and misbehaves. If we ask for our right they teach us the jungle raj. I am suffering from last 6 weeks now and my instrument is not coming back after repairs. It was to my utter surprise when the local incharge come to my home and brought a dirty, filthy and foul smelling set duly packed nicely to give a feeling and make a fool o[censored]s by pretending it as a new one. When he was asked why our own phone is not back then he says we dont return the same but what ever is given to us we come with it and we should be thank full for it. I dont under stand why airtel is trying to make a fast bug by cheating people and specially who are loyal to them and paying their dues in time. I shall urge all not to use airtel as this company is going from bad to worst and now using cheap tricks via their ill trained, shabby staff to harress people. I shall surely like to shift from airtel to some other better company and hope the right minded people follow me unless airtel decides to regret and do the needful to repair the damage done...sanjay kapoor , ph no[protected]

This Two Transaction was made through Mobile Banking Freedom, under M-Commerce, Merchant Payment for Recharge of Digital TV account.
The transaction with the Bank was Successful and the amount is (debited) deducted from the Account. This two statement are the Transaction Detail Bank Statement from SBI:

1. 04/12/10 MB[protected]Merchant Name: DIGITALTV) (Merchant
Data: VC No.[protected]) DEBIT 250 TRF TO[protected]

2. 05/12/2010 MB[protected]Merchant Name: DIGITALTV) (Merchant
Data: VC No.[protected]) DEBIT 100 TRF TO[protected]. from SBI Account Number:[protected].

Till now I don't get a Secret Code Recharge Pin via SMS in my Mobile.
Kindly Help me in my Problem.

I have attached my Scan Copy of bank pass book updated of Debited of two Transaction from State Bank of India Account.

Hi,

I had done a easy recharge at an outlet for Rs 250.
I was told that that it will take 15 minutes.
But it was not successful.
Later i got it recharged for same amount at a different outlet which was successful.
I later went to the outlet where the transaction was unsuccessful. But the person says that there is no record in his sheet.
How do i get back my money.
I have got a message o[censored]nsuccessful recharge. Transaction ID:[protected]
Can i get to know which outlet this transaction ID belongs to.
This will help me get the proof.

Regards,
Shailaja G V

I have my Airtel connection from past 3 years with No: [protected]. Recently in Dec-2010 I have visited Airtel Customer care, Kalyani Nagar, Pune to switch my existing Post-paid connection to Pre-paid connection. They asked me to just fill the form & submit it and said no address proofs are required. It's done & my number got activated. On 27th Jan 2011, suddenly my number got disconnected without any intimation and whenever I tried to call it said "Your documnents are not as per new Govt regulations". For which I have visited the same Airtel Customer Care center on 28th Jan & filled new form along with address proofs. They said it would get reactivated within 3days. But when i visited back on 31st Jan (as my no# is still inactive). They said its still not yet 3 days as Sunday is a non-working day. And after much negotiation with them to know about the status they said the number got deleted because of no address proofs submitted along with it when i changed from post paid to pre-paid in December. Now they got me to fill the form again & provided a new SIM card saying my old number will be activated within 4 days.

Its already been 4 days for me without my mobile active. Now they asking 4 more days, and that too just because of their own negligence.

It been a worst experience for me with Airtel service as just because of their negligence I couldn't use my phone for nearly 7-8 days.

Sir

My Airtel No [protected]

I am from Aruppukottai tamilnadu to Karnataka Bangalore, I have recharged more than Rs 1300/- with airtel. Their full talk time offer recharged in Bangalore for Rs 66/- on 06.01.2011 and Rs 111/- on 24.01.2011 was accounted in spl bal. So we cannot use in Karnataka So both Rs 177/- was to be lapsed. Please arrange to recharge the anount to my main balance.

Further to that I have getting booster for Rs 43/- on 16.01.2011 for roaming.
Then i got one message for Rs 37/- booster for Re 1/- for 3 mins
So I have making booster for Rs 37/-. But that facility is not getting in bangalore and the roaming booster is cut off. So I further to get Rs 43/- Booster for Roaming. So please arrange to recharge the amount for Rs 80/- (Rs 43+37)

Please need ful.

Cn Subramanian
email id : [protected]@rediffmail.com

Dear Sir/Madam,
I have no any relation with those number in my life but I got a call from the flowing numbers.

1)[protected], 2) [protected], 3) [protected], 4) [protected], 5) [protected], 6) [protected], 7) [protected], 8) [protected]
They make a prank call and sometime talking to me very rudely with the way threatening and harrasing act. For god shake i didn't record most of the number where call was made but due to unbearable i have recorded those 8 number. Please kindly take a necessary action against this person or against the Airtel.

And also i'm really upset by how and from where they got my Airtel number. This something intolerable. Please take necessary action against this person/Airtel.

Thanks,
Ashutosh

I requested MNP from my airtel prepaid to Tata Docomo postpaid on 21-01-11 and got unique porting number aa1135h2. I have been told by tata docomo that airtel has rejected stating contractual obligation.

I have conacted airtel customer care and they have no idea about it and tata docomo say it has been rejected by airtel and they have to approve.

I don't know what contact a prepaid customer has with airtel, I have been using it since 4 years and its on my name.

kindly fix the issue

Murali M
[protected]