Airtel Complaints & Reviews

Dear Sir/Mam,

i've recieved a msg regarding the subsciption of hungmann kids with out my knowledge.
and i'm charged about Rs.15.I need to unsubscribe this as soon as possible.help me in this issue.

Regards,
sahitya
[protected].

I've 2 SIMs of Airtel ( 1 Post Paid & 1 Prepaid). Some days back i got an SMS on my pre-paid mobile that a particular service would be activated on this connection & i would be charged accordingly. I was surprised to read this, since i did not ask for it & neither requested for it by sending any SMS.

I immediately contacted the Customer Care at 121 ( that call is also chargeable) & the executive confirmed that there is no such request pending with them for activation of any service & hence need not to be worried about. To my surprise, the services were activated on the pre-paid connection on 4.2.2011 even after i received the confirmation from the executive & i was charged accordingly. Now my balance went on negative side.

Actually this happened for the 2nd time that the services have been activated without my request & have been charged. In first instant i had a doubt & hence went on to recharge the account to talk to Customer care to discontinue the services immediately. But this time, i was sure that i did not ask for it & hence did not recharged the account. Who knows, BHARTI AIRTEL would again re-activate the service without any request & i'll loose my money.


I tried to connect to customer care through the pre-paid but was not successful since i do not have any money in the account.


I tried connecting the customer care through the post-paid connection but i was surprised to know that the executive was help less from his side since the call was connected to post-paid customer care section, he cannot retrieve any data for the pre-paid section & BHARTI AIRTEL does not have any facility to transfer the call from post-paid section to Pre-paid section.

Instead the executive asked me contact from either land line or other service providers connections.

I was really frustrated for this kiosk.

In this high tech, competition driven market (not to forget the MNP service) where there are rock bottom call rates & where profit margins are dropping everyday, I must really appreciate BHARTI AIRTEL's effort to keep up their EDIBTA by innovating new ways of making holes into the pockets of the customer by making false deductions.

BHARTI AIRTEL is spending millions in buying assets worldwide ( BHARTI AIRTEL has services in Africa, Bangladesh & Sri Lanka) but is forgetting its home country, where they have grown from scratch to a multi million dollar MNC.


I will not become poor by such false deduction (b'coz now i'm not going to re-charge the account again but instead return the SIM with the official complaint) but think how much revenues BHARTI AIRTEL would be generating from such false deductions if they start (No doubt they must have already started) such false deductions from atleast 50% of their customer every now & then.

Other Service Providers,..........learn new ways from BHARTI AIRTEL to keep up your top line.

Activation of value added services on my Mobile [protected] without my approval and balance deduction

sir

I am to bring it to your notice that since last one month my account balance has been reduced automatically by activating VAS services without my knowledge.I have lost almost Rs.40/- rupees

when I contacted customer care the person disconnected the mobile. I have tried once de-activating the services but the same are being activated again.

I have been using this airtel number for past 7 years and never faced a problem of this type on this number but from last one month .

I would anticipate a satisfactory response from ur side and would like that the lost amount is credited to my account

Tilak Raj
Mob No. - [protected]

I am an Airtel customer. Access to 0.facebook.com is of free of charges, as stated by Airtel, but still they are charging for it. When I have zero balance it keeps on working without any charges being deducted from my balance but when my balance is good enough, I am being charged for it and I end up having a zero balance. I called up at the Customer care, and here are the replies I got with different calls:
1. Only m.facebook.com was of free access and that too until August 31, 2010.
2. There is no such service by airtel that provides You with a free access.
3. Only the Home page is free of cost to access and not the entire 0.facebook.com !
My access point is set to Airtel Live, so could You please explain it to me how amazingly it works free of cost when I'm on zero balance if You've provided me with above mentioned arguments !!
I am sorry to say but Airtel is no longer providing a good service to the customers. The complaints are not being addressed to properly. I chose Airtel because at some point of time it was the best network, but I don't think so any longer !

Ria

SIR,
I NEERAJ SAXENA (ADVOCATE) AND MY FRIEND HEMANT TYAGI (JOURNALIST) BOTH REISIDING IN SAHIBABAD, GHAZIABAD JOINTLY COMPLAIN THAT WE BOTH HAVE RECEIVED (MISSED CALLS) FROM A PAKISTAN BASED MOBILE USER. HE MR. HEMANT TYAGI GOT A MISSED CALL ON[protected] AT 11:37 AM FROM MOBILE NO. [protected]. I NEERAJ SAXENA RECEIVED MISSED CALL ON[protected] AT 11:57 AM FROM MOBILE NO. [protected].

WE BOTH ARE AFRAID THAT SOME ONE AT THE STAFF OF AIRTEL HAS GIVEN THE AIRTEL USER'S MOBILE NUMBERS TO SUCH UNSCRUPULOUS ELEMENTS AT PAKISTAN AND OTHER COUNTRIES.

FURTHERMORE WE WANT TO SAY THAT FOR A SMALL AMOUNT OF MONEY/BRIBE YOUR STAFF MIGHT BE LEAKING THESE AND OTHER MOBILE NUMBERS TO BUILDIER, AND MULTI-LEVEL MARKETING COMPANIES. THIS IS HIGHLY OBJECTIONABLE ON YOUR PART AND WE STRONGLY PROTEST AGAINST THIS UN SINCERE ACT OF YOUR STAFF. YOU ARE REQUESTED TO SET UP AN ENQUIRY AND FIND OUT AS TO THE PERSON OR GROUP OF PERSONS, WHO ARE ENGAGED OR INVOLVED IN SUCH ACTIVITES ON THE BASIS OF REMUNERATION/BRIBE FROM OUTSIDE THE COUNTRY. IF THE AIRTEL IS NOT GOING TO SCREEN THESE CALLS AT THE NETWORK LEVEL, THOUSANDS OF OUR FRIENDS AND RELATIVES USING AIRTEL SHALL BE CONSTRAINED TO SHIFT OVER TO ANY OTHER SERVICE PROVIDER. HOPE YOU WILL EXPEDITE THE MATTER AT YOUR EARLIEST.
TRUELY YOURS
(NEERAJ SAXENA) ADVOCATE
[protected]
[protected]@yahoo.com

(HEMANT TYAGI) JOURNALIST
[protected]
[protected]@yahoo.com

MOBILE PREPAID [protected]
I RECEIVED AN SMS TO MY MOBILE SAYING"THANKS FOR DOWNLOADING MCPACK FROM AIRTEL.YOU HAVE BEEN CHARGED RS99/- GET LATEST GAMES AT HTTP://GCCLUB.IN/EA" I NEVER DOWNLOADED ANY ITEM TO MY MOBILE. MY BALANCE WAS REUCED BY RS99/-. IN EARLIER INSTANCE WITHOUT MY CONSENT "HELLO TUNES" WAS PROVIDED AND AMOUNT WAS DEBITED. AFTER TALKING TO CUSTOMER SERVICE IT WAS RE CREDITED. AFTER THAT I REQUESTED AIRTEL TO STOP SENDING BUSINESS SMS TO MY MOBILE WHICH ARE DISTURBING MY TIME. I AM SENIOR CITIZEN &65 YEARS OLD. PLEASE ARRANGE TO RE CREDIT THE AMOUNT DEBITED.

I under signed Aditya kumar, having number [protected],
I want to tell that i was called up by a company representative of Rajan & company 42(98), Arhat Bazar Dehradun [protected], I think they are linked to airtel. My problem is that they have collected my document and 500 cash in concern with joining airtel but they have not responded me whats the status of my MNP request moreover they are not picking up the phone they had mentioned.

Kindly tell me what should i do i was not expecting this from airtel. Kindly look into this ASAP.

I shifted from Venus Appts. in Pitampura.Delhi by the end of Oct.2010 and paid the last bill for airtel broadband fixed line services till Nov. 5, 2010.My tel. no. was [protected] at paschim vihar and [protected] at venus appts. A request for cancellation was made on 24 oct,2010 &again on 28 oct,2010 vide request no. 385608 & 393856 as the airtel does not have any network in the area where I have shifted i.e. sector 23,ROHINI DELHI.Since then I am getting calls after calls & messages after messages asking for cofirmation of my request for cancellation,wheather I want to transfer my ownership to someone I know and bills for the periods after my shifting for which airtel has failed to provide any services and the services which I never availed.Recently. the frequency of calls has increased to 3 to 4 times a day.I am 66 yrs. old person, a patient of high B.P and high blood sugar. My B.P. rises immediately after their calls and sms's.I am sure to die of heart attack if I keep on getting these annoying calls & sms's.I have enjoyed the services for a long time and never delayed the payment even once.If any responsible person from airtel is reading my complaint, please do the needful. P.K.Malhotra [protected]

hello all,
today i was using airtel live and was downloading the update for my phone which is of only 6mb before the download was completed the download stopped and when i checked the bal then my bal was .26 paisa....i talked to sutomer care on 198 and talked to them also but no success....i m hardly disapointed with that kind of support.....last month also they deducted 80 rs and when i told this to them then the executive told a lie that 30 rs has been deducted....i have the message of bal. deduction of 80 rs.....please help!!!

I am a regular customer of Airtel prepaid mobile since last 2 years & my no is [protected] .But currently Airtel prepaid mobile forcefully activated the call manager serves in my mobile no. Several time i deactivated this services by the airtel customer care ,but next day they automatically activated this services. By that i ruined my money & time in every day automatically.
so that i really face the amorous & painful...

Respected Sir,
The Airtel Friends Chat has been activated on my mobile no. [protected] without my consent and the Rs. 30/- was automatically deducted from the balance. I neither send any subscription for this services nor got it renewed. It is very unfair on the part of Airtel to activate and renew these sort of services without the consent from the customer. Moreover, the customer care executive are not picking up the call at 121 so i am unable to contact them. It is a request from Airtel not to harras your customers in order to make the profit for your company please and deactivate this service from my number and give my money back.

Am from Chennai and I had placed a request to port out from Airtel network on 1st February 2011 under MNP.

On 2nd February 2011, I received a message from my desired service provider stating that Airtel has rejected my port our request for legal reasons.

I called up 121 and 198 at least 5 to 6 times and not even one person knew what these 'Legal Reasons' was.

Mine is a Pre-Paid connection and there is no question of any outstanding bill. Moreover, I now have about Rs. 400/- balance, which I am ready to forfeit the same to escape from the torture that Airtel has given me during all these 6 years.
As advised by the Airtel customer care official, I visited (taking half a day's leave) the Airtel customer service office in Adyar. The people there were even funnier. They lead me to a telephone and picked it up and asked me to talk to their back-end team. After about 15 mins of explanations, and proving that I am myself, the guy on the other side of the phone asked me to clear all my dues and make a fresh request along with the proof bill payment. I gently asked that gentleman, do you really generate bills for 'Pre Paid' connections ?? Then the 'Service' representative asked me why did I pick this phone up, because this is only for Post Paid customers. I said, I didn't pick it, it was your officials at the Airtel centre who did it. I was then asked to lift another phone which was meant for Pre Paid customers. A lady on that line promised me that all my problems will be solved by 10:30 PM today. It is already 12:38 AM and nothing has happened.

Today I had received a call from Airtel asking me the reasons why I wanted to leave Airtel. The person who called me tasted some solid reasons why due to the paltry Airtel signal that we enjoy in our office first floor !! He also promised me that the port out issue will be soon resolved..... just waitng in wings.

I have had this Airtel number for the past 6 years and I had innumerable bad experiences with them. I converted this number, which was a post-paid connection to a pre-paid one after enormous billing. I never used to check my bills and used an ECS from my bank account to pay the bills. On random check, I realized that they were milking me to the core. So, decided to convert the number to pre-paid after settling all outstanding bills. They asked me not to use the number for a day so that no more outstanding occur, which I followed with care. Next day, I received a call from Airtel saying that I used the phone and had to pay Rs. 200/- for migrating to pre-paid. I took another leave and visited the Airtel office in Saidapet to make them understand the fact that I never used the mobile the previous day. It took an hour's time of heated debates before they admitted their mistake and convert me as a pre-paid customer.

My tearful story with Airtel does not end there. I had a landline (with broadband) connection with them. That number was previously allotted to some other person and each time I call up the customer care, they would address me with that person's name !!

While signing in for that broadband plan, I was promised that I would get a recharge of Rs. 100/- every month on my Airtel pre-paid mobile number and so filled in the form accordingly. I had that connection for over 5 months (I had to because no other service provider had broadband connection in that area at that time). Not even one month did I receive that promised recharge of Rs. 100/-. But each time I called the Airtel customer care, they maintained that they had duly recharged my account with that Rs. 100/- every month without fail (I still have a call recording to prove this).
Since the Airtel call center officials maintained that they cannot take a request for this complaint, I personally visited an Airtel centre to place a complaint for this. There, to my shock, I realized that the field for the mobile number on which the offer recharge has to be done was blank..... so obviously, the Airtel customer care personnel was lying to me when they said they had duly recharged my mobile number.

I always do a full-talk time recharge of Rs. 777 or Rs. 333 and so it was easy for me to confirm from the Airtel mobile customer care whether I had received any recharge for Rs. 100/-. But to my dismay, they said, they don’t have records of my previous recharges other than the last one !! I was made a tennis ball between the Airtel Mobile customer care and the Airtel Landline customer care.

When another service provider came to my area, I opted for them and closed my Airtel landline and broadband connection. I personally visited the Airtel service centre at Adyar and handed over the telephone, modem and all other paraphernalia and obtained a signed acknowledgement from them. Despite this, I have received at least 10 calls from them asking me to return the telephone instrument and modem.
While settling the bill, I paid the total outstanding less Rs. 500/- for the recharge which they should have been done for 5 months. Now I started receiving collection calls. I had taken this issue with all the highest nodal officers of Airtel Chennai (I still have all the mail correspondences), but in vain. Since I had to make an overseas trip, I decided to pay up that paltry Rs. 500/- and travel with some mental peace.

I still receive call from Airtel with broadband plans 'Specially and Exclusively crafted for me' for re-activating my Landline... I told them... even if Airtel decided to give a broadband connection free-of-cost, I would reject the offer without even giving it a thought....

Since then, I had been desperately waiting for MNP so that I can severe all my ties with Airtel. But they have now rejected my request for 'Legal Reasons', that too on a Pre-Paid mobile connection.

Well, dear Airtel, it is high time that I turned 'Legal' against you.

I'm starting my crusade against Airtel on this 5th day of February 2011.

Requesting all existing and/or previous customers of Airtel who have had such sad experience to join hands with me. May be we can form a registered body to seek justice for all the harassment that we faced and are facing at the hands of Airtel.
...........................
Wish to point out another beauty by Airtel ! Whenever we call the customer care, the first instruction is press 1 for Tamil and 2 for English. Irrespective of whether you choose 1 or 2, the customer care official will speak to you in Tamil !! Then why do you ask the customer to choose the language at the first place ?? !!

Moreover, calls to 198 were charged till about a few weeks.... they seem to have made that free now.... thanks to MNP !!!
............................
I dont say that all other service providers are any better, but my personal experience proved that Airtel is the worst.....

Pramod.

Dear all,

I have taken 1 postpaid connection no is [protected] from your company but on 30 th jan my out going calls have been barred the reason has been given the that my address is not in post paid area of your company but according to communication of your customer care there is no such area
entire non postpaid are a is converted into post paid area your customer care is confirmed that re verification of address will be done latest by 3rd FEB by 9.30 morning my outgoing resumed on 1st of Feb but its again barred on 2nd of feb the reason is the same i have following concerns

1.If my address is not valid as per your company norms why you have activated my no its the violation of TRAI regulation according to TRAI without address confirmation how can you activate a no

2. I have contacted the outlet from which i have taken the connection has not taken my complaint seriously and not responded me the i have repeatedly call there office even they are not picking the no[protected] and they have standard answer that server is not working we are unable to check your status . the address of that outlet is

ANANTA R B ASSOCIATES
AIRTEL EXPRESS OUTLET
G-1GANPATI TOWER VAISHALI NAGAR
JAIPUR

3.I have contacted on customer care also But i have not got proper response also


so i am really harassed by your company if my problem is not resolved latest by 1 pm on 5th feb i will file a case in consumer court as well as in TRAI tribunal regarding violation of rules which your company has done

Respected sir,
I live in a house in sec 44 b block noida, I wanted a new broadband connection with iptv so i contacted airtel company by phone and a person from airtel visits me after 2 days, after discussing the tariff plans and offers i agreed to make an advance new connection application payment to the person and in return he issued me a companies receipt and said that the connection will be given in 3 days.But many days have paased but no person contacted us on our given no then after waiting for a week i contacted airtel customers care and they said that connection cannot be implemented caouse they have some issues with the lines in our sector, and told that the money as 1750rs will be refunded to u soon. till today no one has contacted and return th e money. its now been almost 20 days. the application date is 12 january on my name as
MOHIT MITTAL
Address - house no. 30 , b-block noida

They have done the same thing with many other living in that area.
if they no that they cannot provide service in here then why there sales person book the new connection to meet their targets.


please help in this case i have been visiting many airtel offices but no one seem to give help, they just ask to call on toll free no. of airtel or vist to thi sor that center.

My Airtel SIM got deactivated suddenly without any information. When i called the customer care they are telling that i did not responded to their call for address verification. I didn't get any call or SMS in this regard. The respnose from the customer care is that I should go for new number. Since it is prepaid and having RS1000 on it. I have another post paid mobile no with the same name and address. Looks like some wrong doing happening in this front.

Painfully
Murugan
Ph:- [protected]

I HAVE PURCHASED AIRTEL CONNECTION NO. [protected] FROM THE DEALER SHOP AT 'B' BLOCK MARKET VIVEK VIHAR, DELHI-110 095. AT THE TIME OF PROCUREMENT OF CONNECTION IT WAS ACTIVATED. LATER ON IT WAS INACTIVE FOR THE WANT OF PHOTOGRAPH. SUBSEQUENTLY I HAVE HANDED OVER PHOTOGRAPH AND IDENTITY PROOF ABOUT 10 DAYS BACK BUT THE CONNECTION IS STILL NOT ACTIVATED. ON CONTACTING AIRTEL CUSTOMER CARE THEY HAVE TOLD THAT DOCUMENTS HAVE NOT BEEN SUBMITTED BY THE DEALER. ON CONTACTING THE DEALER, HE BEHAVE VERY RUDLY AND HE TELLS THAT YOU DO WHATEVER YOU CAN. BUT YOU DON'T COME TO MY SHOP. HE PLAYS HIDE AND SHEEK WITH US.

MY GRIEVANCE IS MY CONNECTION SHOULD BE ACTIVATED QUICKLY AND STRICT ACTION AGAINST THE DEALER SHOULD BE TAKEN. HE SHOULD BE BLACK LISTED FROM ALL TELEPHONE/MOBILE COMPANIES. HIS DEALERSHIP SHOULD BE CANCELLED.

I SHALL BE VERY GRATEFUL IS A LESSON BE TAUGHT TO SAID DEALER BY CANCELLING HIS DEALERSHIP.

I would like to bring this issue to your notice.

I used Airtel Broadband services last year. There was serious problem in connection and I had raised several complaints. For personal reasons I had to leave out of town and I wasn’t using this service for 3 months, during this time without solving my problem in connection I have been sent bills after bill for all 2 to 3 months. When I was back to Bangalore I had raised another complaint with Airtel customer care that without usage bills have been raised and asked them to cancel my connection. They suggested to pay half the bill amount and would waive off another half bill on non usage. This was a fair deal and I paid Rs. 1813 during last June and closed the matter. 2 months ago Airtel executive came and collected the instrument and modem as part of connection closure. Now, I am getting threatening calls from Delhi from some advocate Mr. Alok Singh saying I am due to pay Rs1700 if not paid he will file a case at Delhi high court and these calls are flowing in continuously from the number [protected] and saying if I don’t pay that amount they shall accuse me and bring me to court.

I don’t understand does the high court judge has no other major matters to look at? is this the burning issue they want to solve.

When the customer care has given me a waiver why is someone calling and threatening!

He sternly clarifies saying once the connection is cut the customer care shall not be approached for details as they wont maintain any of these concerns raised and now the case is in their hands.

I am forced to ask - When the matter dealt with customer care has no value why at all have a customer care in place. They can have advocates and gundas deal with billing, broadband and all such matters right.

The behaviour from these people has been pathethic.

If this continues I shall have to complaint against Airtel broadband and the person calling to the local police station.

I had an airtel broadband till Jan 2007. I paid the bill, and asked to close the account. After that I left the house. After that, till now I have no idea what went wrong.

Now, in Jan 2011, I requested for a connection, and they asked me to pay 20,000 Rs bill. And threatening me to pay it. I had no idea about that usage, and also I have no proof now that I had closed the connection.

I'm in terrible state of mind, please help me how can I handle this?

Thanks
Gorav

Hi,

My postpaid bill calculation is being wrongly calculated for the past one year, i observed it very lately.
I have raised a complaint with airtel customer care, they have reverted for one month, i have clearly stated them to check for the calculations for the past one year, and they have been very lazy in doing so. If we consumers havnt noticed this kind miss calculations we might loose thousands of valuble hard earned money.

i would request to look into this issue at a high importance.

Thanks,
Vijaya kumar Thorati.

actual mein SIR JI / MADAM JI mera this number [protected] pehle AIRCEL ka tha but porting facility aane ke baad se meine soocha ki mein apna this number AIRTEL mein convert karva luin and isiliye mein[protected] ko meine apne Najdiki AIRTEL SHOP PAR Unique Porting ID Jo Ki 8 Digits Ki Thi Ussey lekar and Apni ID And One Photograph Bhi Lekar gaya and Aapka porting and customer form fill up kar diya wahan par jis ladies or girl ne mera form fill up kiya usne mujhe bataya ki yeh airtel sim 7 working days mein activate ho jayegi and abhi jis sim ko aap (means mein) use kar rahein hain vo deactivate ho jayegi. Agar 7 working ke hisaab se dekha jaye to[protected] ko 03:00 P.M. tak 7 days complete ho jaate hein but iske bich mein 26 january bhi pad rahi hai jiski humari government guested holiday deta hai to agar usey nikaal diya jaaye to 7 Days[protected] ko 03:00 P.M. tak complete hote hain. Meri AIRCEL KI SIM TO[protected] Ko Night Mein 10:00 Baaje Deactivate ho gayi But Abhi Tak Meri AIRTEL Ki SIM abhi Tak achi tarah ACTIVATE Nahi Ho Paayi Hai. Problem Yeh Ho Rahi Hai Ki Mein Apne Mobile Se *121# dial Karke Apne mobile ka balance and validity jaane ki kooshish karta to display mein balance and validity show karne ke bajae yeh show karta hai KI - PLEASE TRY AFTER SOME TIME. yahi nahi balki mein apne iss number (means [protected]) se apne home ke Land-Line Number par Call Karta Huin Call Ho Bhi Rahi And Attend Karne Ke Baad Se Baat Bhi Ho Jaa Rahi Hai But Wahi mein apne Home Ke MTNL Ke Land-Line Number Se Apne Mobil Number (means [protected]) par call karta huin to call nahi ho paa rahi hai balki response yeh milta hai ki yeh AIRCEL KAA NUMBER SATAHAIE ROOP SE SEVAA MEIN NAHI HAI. So Isliye Please MERI HELP KARO HELP NAHI BALKI MERA THIS NUMBER [protected] JALD SE JALD ACTIVATE KAREIN. AAPKI Aati KIRPAA Hogi.
THANKING YOU
NAME : VISHAL
MOBILE NUMBER : [protected]