Airtel Complaints & Reviews

Hi,

I've been airtel customer for so long & never thought of switching to any other network. But from past few months airtel has played with my patience alot.. No matter where i go the coverage i find is zero, which is very shocking as to what we dont expect from airtel. I have complained it few times & the response is same as always that there's network conjestion for time being. I understand it for time being but what to say when I went to jharkhand on december my al fellow pals had there complete coverage of network as none of them uses airtel & not then also in assam & meghalaya, it was the same story, I used my handset just for listening music as I had zero network in the said places. Frankly speaking being a loyal customer of airtel i am really sorry to say that airtel has forgotten its basic principle of customer service. I am not much of a complainer but cudn't help it as i am totally frustrated with airtel now. Its good that number portability came cos i would have to change my number if it was not for number portability. But now I am totally sure of moving on from airtel to any other network & never ever would i prescribe someone to use airtel man.

Thanks for the services rendered.

cricket updates are automatically updated on my airtel prepaid mobile no. deactivate them plz as its not proccessing frm the cel phone. my no. is [protected]

Hi,


After a lot of frustration while logging the complaint on Airtel Digital TV toll free, I'm writing this mail. I had recharged my account on 09 Nov 10 for one year with Rs 2647/- via internet recharge option of Airtel. after completing the transaction from bank, on airtel site it said unable to process but amount got deducted from my account. I logged a complaint to both airtel and icici and both said will take 5 days before they log complaint. So next day on 10th Nov 10 I did another transaction similar way and this time it got recharged for same one year and same amount Rs2647/-.



Later I logged a request to refund the excess amount with Airtel did on 5/1/2011 REV PYT ID[protected] Cr 2,647.00



as per my bank statement. I start getting a message 14th or 15th Feb 11 that my account is having insufficient amount and need to recharge. I logged a complaint after such a frustrating customer support and I found a lady who behaved nicely and comitted that my complaint will be resolved by 19th Feb'11 and she said the connection will not be disconnected since it's a mess from Airtel accounts side.

But today my connection got disconnected and not sure, what else to say. I'll be waiting till eveining and if not resolved, I'm going to consumer forum for help probably they can help.

Next year will ensure I'll not choose airtel.

Thanks,

Jai
[protected]

my prepaid number is [protected]. at one shop i recharge my mobile with rs.98 and then rs.50. i misspelt my no. as [protected]. so no balance came to my original no.[protected]. i talk to customer care and got unsattisfactory answer. they told me to go to shopkeeper(demo sim) and dial 345. the money will be reverted to demo sim but 345 only showed balance not the process of reversion of recharge amt. rs.98+rs.50 from misspelt no.[protected]. surprisingly misspelt no.[protected] is not valid no. kindly take proper steps to solve my problem. demo sim holder is known to me. u can call me on [protected] biraj gupta. or mail me at [protected]@yahoo.com

Mobile No. [protected] - Pl. unscribe the logo service 55382, which is subscribe you on my phone without my permission.

Pl. dont make such types of mistake in future.

I am Anik Garg no. [protected]. I had the worst experience with Airtel till now .This is my 3 Letter (letter[protected]:49 AM, Letter 2- Sun, Feb 13, 2011 at 4:07 PM) writing to airtel . I used Idea services for 3 years but on 24th Jan 2011 requested for port in to Airtel which was even acknowledged by the code generated. As per the standard time limit my port in process should be done till 31 Jan 2011 but even after 26 days of waiting ( today 19th Feb 11) my airtel no. have not activated. I am sorry to inform you that i don't think my complain if of any value to u as only I am getting is fake excuses form the customer relationship person how contacted me but my problem did not got solved on the contrary my no. [protected] has been deactivated from both the service providers (previous-idea, new- airtel).

I am starting to feel that I made a big mistake my switching into airtel and people who try contacting me and ask the reason for my mobile no. not been active are also not making a good image about airtel. The kind o[censored]nprofessional attitude shown by airtel is a serious issue and will not be accepted.

Already 26 days has passed from my portability request and i have already made 2 notices in written earlyer. This is my final notice and if my problem is not solved then legal actions will be taken.

Regards
your prospective customer

Anik Garg
[protected]@gmail.com
[protected]

To,
Team/Authority,
Airtel Digital Tv Customer Support.

As per Subject Mentioned above my ref no 5472179 was not resolved, but sms from u at 5:27 pm on 17/02/2011 is "wrong resolution" has been resolved. i m very upset by your poor response and lying. From date 15/02/2011 i m trying hardly to contact support person of my town (Solapur MH.) but he was illiterate. In month of Dec on 29th i replaced STB with charge of Rs.500 for swap and Rs.200 for Service Charge.

1. from 15/02/2011 My Replaced STB was totally dead, i request your customer care person to solve my problem or replace my stb without any charge. Customer care person gave me time 24 hours to solve Problem In that 24 hrs not single call or query from ur side and support person of solapur.
2. On Date 16/02/2011 i called Customer care regarding my problem he told me again it will solved within 24 hrs but still date no response from anyone.
3. A Support Person was very arrogant and not able to solve problem.
4. Support person of Solapur only knows to fix Dish on Teress wall, Other than that he he don’t have any knowledge how to behave with consumer.

Toady i am file case in consumer forum about this problem, a copy of notice i want to mail you, Give mail address of your lawyer or other person who dealing in consumer forum.
With that I m in searching people who has facing problem like me with Airtel Digital Tv, So we will together can fight against your poor service response in Solapur. I make profile on facebook and publishing in all leading news paper to join facebook profile

Hello Sir,

This is high time when from last 2 to 3 weeks my speed which is alloted 1 Mbps in day and 2 Mbps in Night (10 PM - 8 AM) is not coming. I'm only getting 20 Kbps from 3 weeks I think.

I called also in Technician Department they send the Engineer and engineer said that there is fault in system as there is no fault. I formated the PC.

Please kindly give me support.

I m really dissatisfied from Airtel from last 2 3 weeks.

-Akshay Jain

Dear sir

i am vinay kumar. mera sim[protected] ko kho gaya hai.
jiska no [protected] hai yeh airtel company ka no hai.

jub mai is sim ka duplicate number lene gaya to .yeh sim ka activation kisi dusare id se kiya gaya hai.
jub mane airtel customer care se yeh baat kahi to yeh khahate hai ki hum isame kucha nahi kar sakte hai.

sir sim koi leta hai. aur id kisi aur ke yeh lagakar sim pahale se activate kar ke market me bechate hai. kya is matter par koi process nahi lagu hota .


my email id vk[protected]@gmail.com

my cotct no [protected]

my phone connection is blacklisted,i have submitted i.d.
Two times to authorised person on due time.

My cellphone no.[protected] was having bal. Rs.210 at around 6pm on 17th Feb 2011. The balance remains the same till nearby 10 pm but after that the balance starts deducting. I have only got 3 alert messages from Airtel of balance deduction of Rs 19.5, Rs 16.5 & Rs 6 but after that no pop ups just internal balance deduction & the balance came down to Rs 39.78. Then I talked to nodal officer & they refunded me only Rs 100 out of 170

“Thanks for using Airtel Live..ur bal have been deducted by rs. 19.5.”

And the worst part when I switched off my phone and restarted it at around 10:30 pm all I was left with was Rs 39.78 paise.

I lost Rs. 170 in 4.30 hours for browsing nothing or keeping my phone off !!!

Call to Customer care hasn’t helped a bit…All I got was a reply that “You would have used Airtel Live"

I want my Balance back and Airtel Live service removed from my phone.

I have already lodged a complaint regarding no [protected] having the same reason but forgot to mention that in just calling to nodal officer, & other authorities I have lost nearby Rs 70-75 using conference & all. So, who will bear that also. In all I have lost 306+75= Rs 381 for nothing for that [protected] no & Rs 70+ call charges to nodal officer, & other authorities lost for nothing for this no [protected].

Vinay Borad
Vigyan Lok, Delhi
Email: [protected]@yahoo.com
Contact No.: [protected], [protected]

I never though that a company as big as Airtel cannot make a website that has cross browser compatibility. If you don't know yet guys, the official airtel website runs only on internet explorer, nowhere else. So please don't break your heads unlike me trying to open it on Chrome. By the way this fact came from their own customer care executive and my good old friends ofcourse so don't blame me if your mozilla starts responding.

Now why the hell did I want to open their site? Simply to view their broadband plans, which I could not manage. Ok fine, I though lets contact them using their so called customer care number, I dialed the toll free number and guess what it got picked up!! I must give them credit for that at least. But what's the point of that if you have an "" on the other side? The guy who picked up kept asking me 10 times my name, then my initial despite my telling him 5 times that I am not an existing customer and repeating the alphabets for the remaining 5!!!

I still did not loose my spirit, I somehow managed to find another Bangalore number (by this time something had worked in the site) and called. Well all I can say is at least this time he was not a complete fool and managed to give me some information on promting.

Whats more?? I thought I will lodge a complaint against all this but i never found any email address. What it gives you is a list of postal address assuming that an unknown person would reach the destination without an issue. I suppose they were trying to say "Ofcourse you can google the phone number or the route!!!"

No clue where all this information is hidden, probably they could not afford a good website due to the heavy makeover they went for. People working on logo is fine but give us some service too, please! Anyways, I like Airtel's "internet" but don't think I can ever have it using the "internet."

Hello,

I spoke with one of your collegue yesterday about, though I have recharged my account I am not able to watch any television. The screen is still prompting to recharge. Your collegue informed me that he will give a call today morning and verify whether the problem has been rectified or not. But, to my knowledge, I did not receive any such calls so far. And the problem is not yet solved TILL NOW!!!!. It's been the third time I gave a call yesterday but though there are lot of promises that the problem would be solved or has been solved. I am facing the problem Till Now! I do not know what is going on with your service centre.

I would like to request you arrange some technician to visit my house and rectify the problem as soon as possible. Though I have recharged three days and I am not able to watch any television, you won't be leaving me without charging for these days, anyhow you people will say that it is effective or something like that. We unlucky customers only have to face these issues.

Karthikeyan,
[protected]

I was a user of airtel broadband+phone,in 2009 sept because of technical problem
from company it was dead for two month while I had given complain
to senior+121 also,In nov.after persunation from DELHI ,People came and change
POLE,after that I ask for waiver o[censored]nuses amnt,they commit me to give.
I had given so many reminders,no one was turn up,finally fadeup with services I informed him to disconection.
All of sudden they wake up & came to me from retantion dept.given letter of full and
final sattelment letter & taken amont of 1150 reg. Uses amnt and assured me to reconnect my Net with in 48 hrs.this happens in last JAN 11.
my unused bill was OCT,NOV,DEC,10 it was waive off,finally paymnt was 1150.

Right from that day I have called him,called 121,Mailed to [protected]@airtel.in,and many
responsible person,121 told me to send scanned copy of letter ,I done same, but it very surprising for me that no one in this organisation is responsible to resume my services.
How they announce that we r valuable custmer for him.
What is the use of retantion dept.?
After 18 days gone still my PHONE is dead.
today a lady from 121 has told me that you have to pay res ammount too.
why I will Pay waiver ammount?,while I have got Full & final sattelment letter.
Any responsible person from AIRTEL who is reading my problem,kindly solve this problem to retain custmer.

thank you

JK SRIVASTAVA
[protected]

Respected Sir,

I have purchased a Airtel flexi sim of your prepaid resgistred dealer of Mathura before of 3 week ago. From the last three or four day before my sim is showing the registration is failed . Regarding this problem when i was told to the dealer they told me that you will came on next day. Sir today 5 days are passing out but my problem is standing there as same . In my sim there is lot of balance is pending. So may i request to you pls solve out my problem.

My Sim no is [protected] and there insider no is[protected]

With regards

Mukesh gupta
[protected]

Hello consumers,

My sincere request do NOT buy Airtel Digital TV HD connection.
The product is probably great BUT Airtel customer service and local installation vendors is painful.

1. Purchased Airtel Digital TV HD 10 days ago.
2. To get it installed had to follow up customer care no. 50 times in 5 days.
3. Airtel is subcontracting installtion to local vendors who are NOT QUALIFIED and just teenager mechanics. These non eductated installers do not speak politely and have no expertise to handel premium customers.
4. They did wrong data entry (nornal digital instead of HD) and did NOT enable HD activation.
5. I paid Rs. 2514 and they ented in thie rsystem Rs.999!!! Less balance so no activation.
6. Can anyone give me complaint redressal customer escalation contact number of India Head - Airtel?
7. 10 days and 100 phone calls, 100 emails and no one to listen. Most pathectic experience is to buy a AIRTEL product. Mistake.
8. The installation mechanic took Rs.255 EXTRA stating that cable length is exceeding limit. Just 3 floors above cable length is insufficient?? No receipt for extra cable wire???? No record of payment???? How unprofessional can this get? I gave him Rs.300 and yet he was waiting for more! Crazeee!

Regards,
Customer number: [protected]
Navi Mumbai, Nerul. Sec 4.

A recharge has been made wrongly and the customer care doesnt respond properly. The mobile number to which the recharge has been made is de-activated. Request has been made roll back the transaction and debit the amount from that number and credit the amount to the correct number. But the custor care representative hung up the call abruptyly.
Reference number: [protected]

Airtel is not accepting my MNP application
I am using airtel no [protected] (Mumbai) for the last 2 yrs . And i want to change my mobile operator Through mobile number portability from airtel to IDEA.
And i went to IDEA show room and i submit my id proof and porting charges.
I have submitted my documents on 3rd Feb 2011. Still it has not portout. About this i have spoken to customer care of airtel but they are simply delaying my complaint saying somany lies. Actually MNP is a customer right. but here airtel is denying that right for me.

I am planning to file a complaint in consumer court for compensation.

I contacted my airtel customer care about this issue no one has respondig rather they were talking rudely. Please. Help me sir My contact number is [protected]

Hi,

I have launched my complent to [protected]@airtelindia.com they replyed but we are not satisfied about this replay

I want to escalate this to superiors

so where we can we can escalate the complent.

thanks & Regards

milind Burange
milind.[protected]@patni.com

I am anuradha writing to you , with such a frustration which can nver be able to be expressed. I have taken an Airtel Datacard with the no :[protected] and account no: [protected] and writing to yo to raise a complaint against the executives and the service of the customer care too.

This is for your kind information that i have been using airtel datacard for my official purpose. I have been paying my bills on time every month and have never faced any issues with the bill payment nor the internet service. But, there was only one month where i couldnt pay my bill on time and also on the deadline due to my busy travelling schedule. I was travelling a lot of places and i couldnt pay it on time But then i have informed my brother to pay the bill and he had made a payment of 999 from his card from Canada . as the services were de-activated by the time i payed the bill i waited for 24 hours and called up the customer care to active it But i was told that the bill is not payed at all and moreover have some outstanding amount to be payed which i seriously deny. There might be late payment charges but when i have already payed the bill why would they be an outstandng amount??

As the net service is very important to me , i had again made the payment through my office accountant . He had paid an amount of Rs.999 . But then i still didnt get my internet access and i had to wait for more than a week. I persistently called the customer call to raise a complaint. they give different no and just say tht it is not their problem it is the device problem and have to cal the micromax service guys to rectify it. I have tried almost 10-12 nos of airtel and also micromax service centres but havent got any response from any one of them. Neither the Airtel customer care took the responsibility to activate my services. They sais that there is a problem with the device itself N we have even not got any response from the micromax too.. Wat would any one do when there is such a situation that u pay double the bill amount and then there is no internet and people blame each other for the problem??? Is this the professional way? Is this the way customer should waste their valuable time and also money?

Due to these reasons my accountant had given a service closing letter in Airtel Office Kukapally and informed them thaty we are not going to continue with their services. Inspite of that evey month the bill is generated and sent to me. Is there any logic that Internet is blocked and bill gets generated???? When the device itself is not working then how come you guys generate the bill though persistent comlaints were given?

One more complaint which i would like to add is. M a gal and i stay alone in my house. The bill collection people come and speak rash and shout and sometime talk very filthy and abusive language. They have spoken to me in such a way that no girl could ever bare it. Threatning me thretning my family,my friends, threatning for money wat is all this??? Do u ever kwn wat is happening on the field?? There was on airtel bill collection guy who directly entered into my room ans started talking filthy WHos going to save me if something goes wrong????? Are you not responsible for all these?

I feel so embarresed when ever i see your guys they way they talked they way they behaved is just un explainable.

without knowing all this how could you ever threaten my family that all the credit cards debit cards and telephone operating services would be given a black mark against al o[censored]s? We r the people who give great respect to money and would never miss use it. Its not the question of not paying the bills its the question of the services rendered by the company . Who wil not pay the bills on time wen the services are good???

Pls think about it and help me from your service guys.I have got so much of threatning and abusing that i am serisouly scared to stay in hyderabad. I have nvr faced such a prb with anyone. am new to hyd and i am now feeling bad that people here dis-respect gals and customers so badly and mis-behave!!!

If i still get any threatning and any notice or bills i am for sure going to give a complaint in the police against your service guys for mis-using abusing and threatning me.

Pls treat this as a alarm for you and try to give a good service. We are not cheap people to deal with all this.