Airtel Complaints & Reviews

Hi

I am not able to send SMS on Toll Free No's from my Airtel No.
I still have a balance of Rs0.35 (which is almost zero as per condition mentioned on Daily Newspaper Times of India and Navbharat times) but still i am not able to send SMS on TOLL FREE NO. 1900
I AM ALSO NOT ABLE TO CALL ON ANY OF THE TOLL FREE NO. to know the MNP -UPC Code from Airtel.

Yoy want me to recharge my cell again with Rs .20 to send just one message on toll free No.
WHAT A JOKE..
Regards
Vineet
[protected]/[protected]


[protected][protected][protected]
Dear Vineet Bhatia,

Ref: Email dated 22/01/2011, expressed concern aregarding Mobile Number Portability for your mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We request you to recharge your account and send the message as per the format given below

As per TRAI guidelines, to avail the MNP facility a customer needs to fulfill the following eligibility criteria:

Customer should be present on existing service provider network for at least 90 days.

There should not be any complaint/case pending in court of law with regards to the number one wants to port out.

Request to port out the number should be for the same service area as inter circle mobile number portability is not available.

The number should not be under contractual obligation with Airtel e.g. company owned company paid accounts.

There should not be any ownership transfer request in process for said number.

For your reference, the MNP procedure is mentioned below:

Generate Unique Porting code (UPC) by Sending PORT < Space> and your and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as per tariff plan opted by you. You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique porting code along with an expiry date.

Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form.

Submit the duly filled CAF and porting form along with requisite documents (Photo Id Proof, Residence proof, 2 photos, last bill copy in case of postpaid number) to the chosen service provider.

Rs.19 fees (As defined by TRAI) need to be paid while submitting documents.

Please note the above exercise is to be completed before the expiry date of mentioned along with the UPC.

Obtain new SIM card from the new service provider.

New service provider will take 7 days to process your Port-In request. (Sunday is non working day). During this process, you will be able to use your mobile phone as usual.

New service provider will keep updating you via SMS on the progress made and intimate the date and time of porting on your mobile phone. Replace the old SIM with the new SIM provided after the specified date and time. There will be a black out for only 2 hours and the same will be communicated to you through SMS.

We further like to inform you that once you have chosen to move -out you all current benefits of rate plan applicable on your number will be withdrawn. Since SIM Card will be changed, you will be required to move contacts to new SIM card. Also after port out in case you wish to come back then as per process you cannot shift the operator before 90 Days.

Please note that customer can withdraw the porting request within 24 hours of applying. Airtel as an organization believes in providing customer satisfaction. We earnestly hope that you will reconsider your decision and provide us with an opportunity to serve you again.

You may also visit our website www.airtel.in or dial[protected]Toll free) to know more about MNP.

Only one airtel network enjoys the trust of 150 million people. It is this trust that makes us India's no.1 network. Whether its for our network coverage, customer service or innovations, across the country everyday more people chose airtel. We are indeed privileged to have you as part of our family and look forward to your continued association with airtel.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,

Saurabh Ranjan
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc: [protected]@gmail.com
Sent: 22/01/2011 17:12:02
Subject: MNP-Mobile No. Portability Issue Not Resolved

Hi

I want to switch to MTNL because of its Attractive Plans and Free MNP service
but AIRTEL IS NOT ALLOWING ME TO DO SO.
I have tried to send SMS on 1900 (Message Details: PORT [protected]
begin_of_the_skype_highlighting [protected]
end_of_the_skype_highlighting)
and
I have also tried to send SMS on 1900 (Message Details: PORT [protected] begin_of_the_skype_highlighting [protected]

dear sir/madam I beg to say that i am using the air tel broadband service but unfortunately from last three months i m not getting my paper bill so how can i pay my bill or how can i know the description of the bill .Now the customer care representative says that your home was locked but it is not happen oftentimes so please kindly deduct the extra charge which is included in my bill.I hope you eill not frustate me or just help me out .Please kindly intimate me so that i can pay my actual bill as soon as possible.Thank you very much .please do that.

We took a DTH TV connection from Airtel DTH and the customer ID is [protected] in the name of Vivek Gautam / Charu Sharma. This connection stopped receiving signals nearly a week back. There is NO response from the customer care despite numerous phone calls and assurances, one stupid technician visited and started asking for torch, wire etc and then never returned. People over phone haviong been bluffing and as a result we are just waiting at home, wasting the weekend without TV,,waiting for the repair team.

The worst part is that the customer care no 12150 does not have any way to get in touch with the officials and has no option for complaints and only speaks about account balance and additional top up charges for viewing cricket etc. This is ridiculous and needs to be taken up at the highest level as we have wasted our time effort emotions and money for such a useless service which needs to be deplored in the strongest words.

Please see if you can do something.

Regards,
Vivek Gautam / Charu Sharma

I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.

I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.

The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.

If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.

My customer a/c Id is [protected].

PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.

-S Ganguly.

Dear Sir,
my self Shahid Noor cell No.[protected] Region-UP(West)
i just inform you,mobile office setting not recived last 4th days,
many time i trying to call 121 or 12118 but nobody solve my problem,also recieved deffrent deffrent answer from your coustomer care,bt not solve my problem,

sir my company providing me Nokkia E-72 for tracing the mail any side any where but now i m helpless becoze that service not activate to my cell phone

awaiting ur reply
else i will quit to airtel.

regards
Shahid Noor

In my case i had to shift my house to a new locality and so requested airtel broadband team to shift my connection to new location and also disconnect the connection until i get settled in new locality. The request was raised on sep18 2010 and i shifted my house. Airtel people took nearly 1 month to confirm that there was no line at my new locality so they have to close the request. The request was finaly closed on Oct 30. Everything went on well and suddenly on Jan 20 and say that i had not paid the OCT 2010 bill and they have served me a legal notice. The fact of the matter is i did not get any legal notice at my new address even though i had update their database with my new address. The lady from Airtel legal calls me on Jan 20 2011 evening 6:10 pm and tells me that i have been served notice and i had to attend a hearing in local adalath next day which is Jan 21 at 11 AM. There was a heated discussion between me and the airtel legal department whether there was any usage of internet in month of oct. Even after repetedly saying that i have not used the internet the legal department did not agree on me. they spoke in such a way that i was a cheat and i had to pay the bill. Always she(legal dept) had to say is that they have record of me using internet usage in OCT. I did not have any option then attending the next day hearing and proving my point. Also i had raised a complaint to airtel to know whether there was any internet usage on my name in OCT 2010. That night at home was nightmare Everyone trying to convince each other about the legal notice..

As i had a important meeting to attend on jan 21 i had no option then send my father( a retired defence ex-service man) with all the proofs i had to prove my case. My father went to lok adalath at 11 AM and waited for 4 hours, and finally he was told that they did not receive any notice on my name. And at the same evening i get a call from airtel saying that they verified the records once again and found that i had not used the internet in Oct.

I had great respect for AIRTEL for their services, but after this incident i have decided i will never use their service.

Please register a complaint for summoning me without serving any legal notice and harasing on phone.

Hi

I want to switch to MTNL because of its Attractive Plans and Free MNP service but AIRTEL IS NOT ALLOWING ME TO DO SO.
I have tried to send SMS on 1900 (Message Details: PORT [protected])
and
I have also tried to send SMS on 1900 (Message Details: PORT [protected])
to know my 8 digit UPC (Unique Port Code) code but the message is not reaching to it's destination.
I have tried the same procedure for 8-10 times but of no use.I always got the message that''MESSAGE NOT SEND''
I HAVE COMPLAINED THE SAME TO MINI STORE OF AIRTEL SECTOR 7 AND CUSTOMER CARE .
As per the Newspaper name mentioned above we need to zero our balance as the same will be lapse after swiching to other subscriber.NOW THE PROBLEM IS THAT I AM NOT ABLE TO GET UPC CODE due to zero balance.
K
KINDLY REFER TO THE NEWSPAPER MENTIONED ABOVE AND DEAL ACCORDINGLY .
I AM COMPLETELY FED UP WITH AIRTEL SERVICES AND WANT TO SURRENDER BOTH OF MY AIRTEL NUMBERS BUT YOU PEOPLE ARE NOT ALLOWING YOUR CUSTOMERS TO SWICH TO OTTHERS AS PER M.N.P.

As per the Newspaper ''Navbharat Times ''dated 21/1/2011 i tried switching procedure but Airtel is not allowing me to do so.

Kindly Expidite.

Regards
Vineet Bhatia
[protected]
[protected]

Hi,
It has been a nightmare to get a resolution from Airtel. I have been a customer of Airtel (Broadband Service) for the past 3 years. I happened to notice a new and a better plan and wanted to switch onto the new plan. I have received numerous phone calls telling me that the bill is correct but I have been disputing it since the policy was never made clear to me and now I am being asked to pay the bill for the mistake/crime I have not done. It has been a month and I have not received a resolution.
I am not in agreement with the current bill amount (bill number[protected] and I need the adjustment in this bill. I had migrated on to Rs. 799 plan from November 30th 2010. With this migration I should have the download limit of 4983 MB (546 MB for 1st 4 days and 4437 MB for next 26 days). For an excess download of 284 MB I should be paying Rs 57 (284xRs0.20). My bill should have been -> Rental - Rs. 796.07+ Rs 57 + Tax = Rs. 941. I don't know how this huge bill has been calculated and nobody made me aware of such calculations.
After filing the complaint I had received a call from Rahul (Airtel representative) explaining me the bill as per Airtels Pro-ration policy (which is neither explained anywhere nor told), however, I kept telling him that the same explanation is not given anywhere and nobody has ever told me the same. He informed me that such things are not explained over the phone since it will take 1 hr 30 minutes for the Airtel representative to explain this to the customer and 15 pages on the bill. I told him that it is the companys responsibility to inform the customer about the pro-ration of bills (with working example). The customer should be made aware so that he can plan the switch to another tariff plan accordingly and not run into huge bills with no customers fault. Also, I did pay Rs. 2288 last month since I knew that was due to excessive usage. If I would have known that pro-ration process/calculation I would not have switched on to another plan.
I had also received a phone call from telephone number[protected] offering Rs. 500 discount as goodwill gesture. Please be informed that I shall not be able to pay more than Rs. 1200 (including tax) for the mistake I have not done.

Customer Care people for Airtel have no knowledge about their own schemes.They tell any stupid scheme though they r not sure about it. When you ask them refund they say "I will transfer your call to manager" and put it on hold and do not revert back again. Very disappointing service from Airtel. I, myself suffered for it many times. My friends also complain about it. Most of the times you get charged for the call but do not even receive the call. Airtel act like they just want to grab money whatsoever.

This is to draw your attention that My sim card Number is[protected] and it has Roaming now (at Mumbai).

I had recd. last missed call on 8Th JAN by someone after this i did not check my mo. I was checked my Mo. on 16th JAN when i found my SIM card Off.

That's why i made a call to Airtel Customer Care Executive For couple of times, They replied in few points which is as follows:- (Pls note)

1. Your SIM card Has Closed/deactivated by Airtel due to Not Confirmation of Your documents.
2. Your SIM card Has Closed by Airtel Bcoz You did not Recharge of Rs.200/- within six months. & New SIM card has come in Market.
3. We are Transfering Your line to Our Senior.
4. It may be that By mistake we did not give you msg/intimation about close to your SIM card.

But the True Facts Is:-
1.That I have purchased this sim card four years ago and i am continue using this so there is no question for document confirmation ion lack of any intimation.
2.I was not aware of this that we have to recharge min.200 within six months, yet customer care was provided me the any intimation so why i would have not recharge.
3.When they going to transfer line they they disconnected the line, Sorry to say but some mistake in line or their mind.
4.How this happen by mistake, it's not their personal property, it's public property.

Sir, Due to this Nonsence i have loosing relationship bcoz i am using this SIM card Since Four Years, My all relatives have only this no.

Kindly Stop this Misguidance or autocracy which is making by AIRTEL..

My Alternate No. is[protected]Reliance GSM)

would request you to arrange to activate the SIM card on my registration.
Pls do the needful ASAP.

Thanks & Regards,
Raj

Dear Sir Madam,

Below is my complaint n converstaion made on mail to airtel blackberry n bbsupport team.

Hope that you wil help me

Thanks,

Warm Regards,

Parmod Solanky.
[protected].





[protected][protected][protected][protected][protected][protected]


[protected] Forwarded message[protected]
From: Parmod Solanky <[protected]@gmail.com>
Date: Sat, Jan 22, 2011 at 10:45 AM
Subject: Fwd: Your Airtel Blackberry(#[protected] )
To: appellate.[protected]@airtel.in


Dear Sir Madam,

I had a issue with ur blackberry support team, which is mentioned in below mail.
and i am not satisfy wid ur servise team n even ur called nodal office response on it, it shows clearly that ur whole team is securing ur executive in my case who made ma handset change.

Plz Advise me what shud i do further ?
Shud i hope d justice from ur office or finally shud move to court for this matter, plz advise as m becoming very frustrated now o[censored]r teams.


Thanks,
Warm Regards,

Parmod Solanky.
(Advocate)
+91 [protected].

[protected] Forwarded message[protected]
From: <[protected]@gmail.com>
Date: Fri, Jan 21, 2011 at 9:47 PM
Subject: Re: Your Airtel Blackberry(#[protected] )
- Hide quoted text -
To: Bb.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, .[protected]@airtelindia.in


Dear Amit,
I think u didn't read d entire case as u r talking for which handset dat is not mine.
The handset u r offering n talking about dat handset is not mine coz ma handset was in a very good condition by its physical n software wise condition, I was jus having issuer wid its track ball, speaker problem n was having restarting problem once in a blue moon only. I don think that u r talking about my handset.
Boss we are standing on same point from where we were started n I wil not accept dis handset which u r offering me as it is not mine in any condition.
It has been changed by ur support team n it shud not b done as a customer leave their so valuable handsets for repair on ur good faith n name only n ur team members r taking advantage of this.
But I will fight for this injustice wid a consumer.


Thanks,
Warm Regards,

Parmod Solanky,
+91 [protected].
Sent from BlackBerry® on Airtel

From: Bb.[protected]@airtel.in
Sender: Bb.[protected]@airtel.in
Date: Fri, 21 Jan 2011 21:11:18 +0530
To: <[protected]@gmail.com>
Subject: Your Airtel Blackberry(#[protected] )

Dear Customer,

Thank you for writing to Airtel Blackberry/Data Card Support.

We regret the delay in responding to your email.

This is with reference to your email dated 20/01/2011 regarding issues with the Black Berry device for your Airtel number [protected] .

We would like to inform you that the BlackBerry device can be collected from service centre as the handset is a Liquid damage case .

Should you require any assistance, please do not hesitate to contact us. You may email us at bb.[protected]@airtel.in or call our 24 by 7 helpdesk @ 7070.

Assuring you the best of our services.

Regards,
Amit
Blackberry Support Executive
Airtel

[protected][protected][protected][protected][protected]

DISCLAIMER AND CONFIDENTIALITY NOTE:

The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.


-----Parmod Solanky <[protected]@gmail.com> wrote: -----

To: Bb.[protected]@airtel.in
From: Parmod Solanky <[protected]@gmail.com>
Date: 01/20/2011 02:47PM
Subject: Re: Your Airtel Blackberry(#[protected] )

Dear Jagdeep,

request u to plz update on below issue.
how much time i have to wait plz advise.

Thanks,
Warm Regards,

Parmod Solanky.
+91 [protected].


On Tue, Jan 18, 2011 at 4:06 PM, Parmod Solanky <[protected]@gmail.com> wrote:
Dear SIr Madam,

Thanks for ur reply.

Below is the information as u required :-

My Handset model :- Blackberry 9000 Bold.
IMEI No. :- [protected]
PIN No. :- 20EA01CE

If any other information u need regarding this plz let me know.
Your early response will be highly appreciated.

Thanks,
Warm Regards,

Parmod Solanky.
+91 [protected].


On Tue, Jan 18, 2011 at 3:43 PM, <Bb.[protected]@airtel.in> wrote:
Dear Customer ,

Thank you for writing to Airtel Blackberry/Data Card Support .

We regret the delay in responding to your email.

This is with reference to your email dated Jan.14 , 2011 regarding your blackberry device . We request you to provide Pin and imei of your handset so that we can check the status and inform you .

Should you require any assistance, please do not hesitate to contact us. You may email us at bb.[protected]@airtel.in or call our 24 by 7 helpdesk @ 7070.

Assuring you the best of our services.

Regards,

Jagdeep

Blackberry Support Executive
Airtel

[protected][protected][protected][protected][protected]

DISCLAIMER AND CONFIDENTIALITY NOTE:

The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.


-----Parmod Solanky <[protected]@gmail.com> wrote: -----

To: bb.[protected]@airtel.in
From: Parmod Solanky <[protected]@gmail.com>
Date: 01/14/2011 05:24PM
Subject: Reg. My handset issue

Dear Sir / Madam,

I purchased a blackberry 9000 handset in April 2010. I had some issues in it so i submit it in your blackberry service support at Sahara Mall on 24th December 2010 vide Job Card no. S.No. SUB - 1717. Your executives told me that handset will receive me after repair in 10 to 15 days. after 12 or 13 days they called me that liquid found in your handset so we can not repair it and come n collect ur handset.
when i reached to collect ma handset from ur support team i found that the handset which they were returning me that was not mine, founded handset was in very bad condition and i was fully embarrassed to see ma handset because ma handset was in very good n in mint condition, and tell me if such handset was not mine den where is the question of liquid. They have changed ma handset. i need ma handset back in perfect condition.

So plz advise me what should i do in such circumstances, You are requested to plz inter vein in this matter n sort it out such matter as soon as possible.


Warm Regards,

Parmod Solanky,
+91 [protected].



This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi

I am Kumar Kunal i have Airtel prepaid service my number is [protected]. I got Blackberry handset and i need to activate blackberry enterprises service on my handset but every time i called customer care service they put me on hold for 7-8 min and after that call were being disconnected.Even though you charge for customer care services,your service is so abysmal.I used to have very good image of Airtel but it is no any more.

I Sandeep Kumar Bought an airtel Prepaid Sim i.e.[protected] about 10 months back from patna after submitting all relevant documents. About 15 days back my sim outgoing and incoming was barred. When i contacted two distributor point in manpur, gaya then they said talk to customer care and they will solve the problem. We are not responsible and can not help. After numerous attempt no one gave any satisfactory answer and said your number has been deleted where as i was using it in every days life.
Kindly help to get the number back as it has been widely known by the people.

I AM USING AIRTEL PREPAID NUMBER.
COMPNY ALWAYS DEDUCT MONEY BY SENDING MSG THA YOU ARE GETING FREE OF COST AS A TRAIL.BUT THEY ARE CHARGING AMOUNT FOR THIS
I HAVE COMPLIANT SEVERAL TIMES TO THIS REGARD BUT NOTHING ACTION HAS BEEN TAKEN.

WHEN I WAS IN ROAMING THEY SETED A CRICKET SCORE UPDATE WITHIUT MY PERMISSION AND CHARGING AMOUNT FOR THIS .
I COULD NOT CALL EVEN ON CUSTOMER SERVICE BECAUSE OF ROAMING.

AND THEY DEDUT MY AMOUNT TILL MINUS BALANCE .
EVEN THEY ARE CHARGING IN MINUS BALANCE BEFORE SOME DAYS I HAD 50RS IN MY ACCOUNT BUT I HAVE NOT MADE ANY CALL AND THEY DEDCUT MY WHOLE AMOUNT 3RS PER DAYS WITHOUT ANY REASON.
I WANT PROPER EXPLANATION OF THIS.


SARFRAJ
AIRTEL NO.-[protected]
SENIOR MANAGER
TATA RETAIL ENTERPRISES

my mob no is [protected] i use nokia c3 , my 98/-net plane is fail . airtel comp ne aaj tak meri problum solve nahi ki hi

Airtel are thief people please dont take airtel sim. Last month I have taken a sim and get it recharged with Rs 250 also I submitted all the docs. But todays back they called and ask to submit the docs again but when today I went to submit the docs they are saying tht ur number is deactivated and u lost ur balance(Rs 189)

I am a subscriber of Airtel broadband and Landline and have been facing excess charge issues in my bill for past three months. Every month I am assured by the customer care exec that action will be taken and I am slapped with a new charge in the next bill.

My purpose of filing this complaint is to inform the innocent about how these big companies play with our money. I would request everyone to subscribe to paper bills only and check them properly before paying them.

In the bill dated 9 Nov 2010 I noticed an added charge of 85 Rs referred to as DSL usage charge. Called customer care and spoke to Ankur he said that this amount will be reversed in the next bill. (Complaint ticket no[protected]

Did not receive the bill next month. On confirming with customer care exec Anurag came to know that the DSL charge was not reversed and the same was added in the bill for that month. (Complaint ticket no[protected]. He said that I could pay the bill by deducting the DSL charge for this month and the previous month that is Rs 170 . Hence I paid Rs 1127 (after deducting Rs 170 from Rs 1297)

In the bill dated 10 Jan 2011 was slapped with a late fee charge of Rs 50 for non payment of Rs 170 in the previous month bill. What is this non sense??? Was told by airtel customer care exec Deepak (complaint ticket no[protected] to pay Rs 50 less and not to pay Rs 170 in the current payment.

I do not know for how many more months I have to call airtel customer care after I receive the bill every month. And what is the guarantee that I will not be slapped with late payment fee in the coming month again. All Airtel customer care people do is issue a new complaint ticket every month without actually solving the complaint. Really tired of Airtel and this bill nonsense every month.

Anyone reading this please check your bill properly before paying it. And do not take Ebills cause you seldom check them, get paper bills only. If you want to save trees then recycle paper.

DEAR SIR,
WITHOUT MY PERMISSION THIS AIRTEL COMPANY OF MOBILE SUBSCRIBE THE ULTA PUTLA SERVICES NOT USED AND REQUIRED BY ME. I WANT THAT ALL THE VALUE ADDED SERVICE FROM MY MOBILE NO.[protected] MUST BE UNSUBSCRIBE IMMEDIATELY AND IN FUTURE I DO NOT WANT ANY VALUE ADDED SERVICES. ALL THE SERVICES, EXCEPT INCOMING AND OUTGOING CALLS, MUST BE STOPED IMMEDIATELY.


THANKING YOU,

CHANDRA MOHAN
[protected]

I have a complaint about very slow GPRS Network in my area "Milkipur Faizabad UP (East)" All the areas near my village are equipped with EDGE network even jungles (Forests) where there is no one to use this service even here in my village every other network companies are providing EDGE network. But I don't want to leave airtel because I'm very old subscriber of airtel. but now since TRAI has given us the option to use MNP service (Mobile Number Portability). So now i'm willing to switch to any other mobile operator which can provide me the EDGE network. but I'll wait for some time if they (Airtel) assure me to do something in this direction. Thanking you Alok Pandey Milkipur Faizabad UP (East). [protected].

I have been struggling for one week with AIRTEL Customer Care number 121 to get PUK2 code for my cellphone which got locked out. I have been told that the same cannot be done over the phone. I need to visit an Airtel service centre with my address proof and cell phone to obtain this code. When the customer care is asked to connect to the Customer Care Manager, invariably the phone gets disconnected after I am asked to hold. Twice the phone didn't get disconnected but the Customer Care Executive comes back on the line and says that the Manager is not available. All this can be seen from 121. One time the executive gave me the address of the nearest Airtel service centre for which I travelled over five kilometres, only to find that the centre was closed over a month's back.

IT ONLY GOES ON TO SHOW HOW "USER-FRIENDLY" AIRTEL CUSOTMER CARE REALLY IS. The website does not offer any escalation matrix so that the hapless customer cannot simply get any redressal. TRULY WORLD CLASS SERVICE INDEED.