Airtel Complaints & Reviews

Airtel Broadband — closing connection

please close my broadband connection with sef no. RSP093296 and S L 93296 taken on date[protected].I have said several times.

Thanks
Sanjeev Yadav

AirTel — refund my amount

Even I have the same problem and they are charging Rs.10 and they send the message "Thanks for using (Cricket Day Pass, Alert) subscription service on Airtel WAP. You've been charged Rs.20

AirTel — Preapaid Recharge not done

I did mobile recharge online from I.C.I.C.I bank account..Recharge amount is Rs.. 333..which is deducted from my ICICI account also..I receiced hot payment ID , But I didnt get any recharge amount nor SUCCESS message from AIRTEL services..
PAyment is made to following address::

PREPAID MOBILE RECHARGE,
Euronet worldwide india pvt ltd,
west quadrant, 2nd floor,BANDRA, mumbai-400051


My PAyment Details are:::::::

My Hot Payment ID:[protected].
Status :: SUCCESS
Staus Code:: 0103
Cell No:[protected]
Recharge amount::Rs.333


Please suggest me the solution::

Dear Chetan,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

I am also facing the same problem. I also recharged my mobile no.[protected] on 21/02/2011 for Rs.444 and Rs.333 vide Transaction ID Nos.[protected] and[protected] through ICICI Internet Banking account and the payment status is successful as per ICICI Bank and amount have been debited to my account but no recharge credit has been given by Airtel. Despite repeated calls and complain s no actio has been done so far.

Airtel Landline Telephone and Broadband — Dead connection

On 11/12 informed Customer Care Center of Airtel that my land line[protected] is not working properly and Broadband connection is not functioning. On 12th their Service Engineer visited our Flat. On finding heavy noise disturbance in Handset, he spoke to their Area Voice Supervisor. Voice Supervisor came next day and informed that Cable from their Junction Box to our Instrument has low " Copper Value" and they have to change the Cable. As we are living in a 2nd Floor, he said that they cannot change the Cable in the existing Concealed wiring, but will lay a new open wiring. Since I wantred to discuss the routing of the Cable I asked him to advise their Electrician to visit our Flat @ 7.30 pm when I will be home. He agreed for this but nobody turned up.
On 14th we received a Mobile Communication from AIRTEL that subject complaint was resolved.
I spoke to their Customer Care Center Man on 18th and enquirred how they can inform that the said complaint is resolved, when it remains unattended. He replied that it was done by local people and gave me another Compaint Number.
Again their personnel visited our Flat on 19th and repeated everything and assured that their Electrician will be calling at my Flat on the same day to discuss routing of open wiring. But nobody called so far and the Land Line and Broadband continues to remain dead.

R.Ramaswami

Airtel Landline and Broadband — connection is dead

Hi,

Airtel has made my life hell. My connections went down around 3 days ago and inspite of numerous calls to their customer care, they have neither fixed my problems nor do they have any clear answer as to when they might be able to solve the problem.

Customer support says they are flagging this complain of v high priority and marking a copy to their managers but nothing still happens. They gave me time slots couple of times yesterday and I stayed at home leaving all other important work aside but noone visited me or even had courtesy to even call me.

Thjis unprofessional behaviour is totally unacceptable and i will have no other option but to cancel the service if it doesnt get fixed asap.

My landline/broadband number is [protected], and it is dead from past three days, no clear answer is being provided by the Airtel people when conctacted through their email service, I get a response the problem is already fixed but same has not been effected.

Rajeev Ranjan Jha
Dilshad Garden

Airtel Landline — dead connection

Although i'm done with paying my latest bill, i have a problem of a dead connection, the phone is not working but the internet is well in use.No outgoing or incoming facility is currently on.
Hence,i request you to kindly take quick action in favour of my complaint at the earliest.

your customer
pradeep kumar jain
bhopal,madhya pradesh

Although i'm done with paying my latest bill, i have a problem of a dead connection, the phone is not working but the internet is well in use.No outgoing or incoming facility is currently on.
Hence, i request you to kindly take quick action in favour of my complaint at the earliest.


From
Js ldh

AirTel — mchek

i have applied for mchek function.i download the software but the verification between icici bank and airtel is still going on i contacted airtel and icici customer care still no reply.

Dear Mr. Balamurugan,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service’ as the subject line. Request you to provide your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI BANK... may God bless you with all the prosperity and wealth you wanted (by sucking customers)

"Mcheck" This service has caused me more inconivence than any other service from airtel, The problem is even if you subscribe it or not it pops up on screen and if it does you have no option other than to restart the cell, i complained to customer care 5 times, but each one gives a different solution which doesnt work, just because of this service i have switched my service from postpaid to prepaid and now i am thinking to disconnect the service all together,

i checked with one of my friend he has also disconnected for the same reason,

Avinash Lewis
[protected]

Airtel — Mchek Payment

Hi,

I’d been trying to make a payment through MCHEK to Airtel and DG Toll from last 11 days and its failing every time. All this started happening after 1st Feb, 2011. I tried making the payment though my HDFC and Citibank Credit Cards and both are failing. I tried to add my ICICI Credit Card and every time I get a message “Sorry, problem processing your request. Please try later.” I tried contacting Airtel and got a response that I should contact MCHEK tech support. I tried contacting MCHEK tech support and every time they asked me to contact my Bank Customer Care. Then I called up all 3 banks and they said that they’ve never received such request for payment. I even registered my ICICI and HDFC Credit Card for the “Visa Verified 3d Secure”. I’m getting the IOTP/OTP from my respective banks through SMS and Email. I always send that IOTP/OTP number to ‘543219’ and then I get different messages as below:

1. From: AD-543219: “We are sorry, there was a problem processing your request. Your account has not been charged. Please call your banks customer service line.”
2. From: AD-543219: “Sorry! your card could not be added at this moment. Please try again later or call customer care for more info”
3. From: AD-543219: “Your card add timed out as u have not entered IOTP. Visit m.mchek.com/iotp on ur browser to get IOTP,then retry. Sms IOTP to 543219 in 2min. Supp# [protected]”

I tried adding my ICICI Credit Card again today before sending you this email. The process I followed every time is same as below:

1. I went to the link, m.mchek.com/iotp and generated the IOTP from there that was sent to me on my Mobile number.
2. I opened Mchek application on my phone and clicked on Add card, entered all the card info and finally got a message asking me to send the IOTP to ‘543219’ number.
3. I copied the IOTP number received from ICICI and sent it back to ‘543219’ as required.
4. Then I got a message immediately, “Sorry! your card could not be added at this moment. Please try again later or call customer care for more info”.
5. After a while I got the next message, “Your card add timed out as u hve not entered IOTP. Visit m.mchek.com/iotp on ur browser to get IOTP,then retry. Sms IOTP to 543219 in 2min. Supp# [protected]”.
I tried to make payment through HDFC Credit Card that somehow got added in Mchek application on my phone using below mentioned steps:

1. I generated the OTP by sending the sms "PWD <last 4digits of card #>" to [protected].
2. Then I got my OTP from HDFC.
3. I opened the Mchek application on my phone to make a payment (I tried recharging my other Airtel prepaid number and DG Toll Tag at different times) entered all the required info.
4. I got a message asking me to send the OTP to ‘543219’ number.
5. I copied the OTP number received from HDFC and sent it back to ‘543219’ as required.
4. Then I got a message immediately, “We are sorry, there was a problem processing your request. Your account has not been charged. Please call your banks customer service line.”
6. After a while I got another message, “Sorry! Your transaction timed out as you hve not entered OTP. Request OTP from your bank & retry transaction. Remember to enter OTP within 2min.”

I’m not a novice customer/user who doesn’t know how to follow instructions. I’d been using Mchek from the very first day it was launched and got associated with Airtel. If you’ll check my account history then you’ll come know that I’d been always making Airtel and DG Toll Tag payments through Mchek. I’ve already wasted my several hours and days now contacting all the concerned Customer Care.

I’ve already contacted Airtel Customer Reps, Airtel Floor Leaders, many Airtel Nodal Officers and all the 3 banks’ Customer Care.

PLEASE HELP….!!

Abhishek Singh
[protected]@rediffmail.com
[protected]

Im facing the same issue. My guess is that it has to do with the OTP that has been launched since Feb 1.
I tried a couple of times, and I keep getting the "unable to process your request at this time sms"
This is despite having registered the card with the OTP.

I also notice that now mchek is asking for the last 3 digits of the Reverse side of the Card after the mchek PIN - this wasnt there before. And then it asks you to send OTP via sms to Secure Pay Number "within 2 min". This seems silly. Why not ask for the OTP instead of the CVV number?

AirTel — mCHECK

My Airtel services recharged several times but not recharged I entered m check pin is correct and CVV2 number is correct. but not recharged . So please rectify the problem and immediatly rechared.

Hey...As I remember...Mcehck always used to ask for CVV no. for adding the card. Besides this..it should ask for the CVV no. I understand the issue has arised after 1st Feb and it has to do with OTP. If you say that you're also facing this issue then it means there's something surely wrong with Mchek. But the problem is these people don't want to accept their fault.

Abhishek Singh

AirTel — Mchek payment

Your card add timed out as u have not entered IOTP. Visit m.mchek.com/iotp on ur browser to get IOTP,then retry. Sms IOTP to 543219 in 2min. Supp# [protected] - This is the error msg got it during try to make my payment.

I was experiencing the same problem from this month (Feb-2011) beginning. I have tried to add my credit cards SBI, ICICI, Axis Bank and HSBC one by one; all were giving the same problems. Sometimes I was able to add the SBI card; in this case I was not able pay airtel mobile bills. Even I have sent the OTP received from the bank to 543219, I would get error message from 543219; sometime the error message would be something like "OTP not received within timelimit; try again". During the repeat of these activitities, I have received a call from SBI stating that CVV number received was wrong. I told by email and on phone these things to Airtel, they asked me do the exercise from the beginning using only ICICI cerdit card and come back to them. I have done as they said; problem is not solved. So, I am writing the story here. Definitely some problem is there in mChek application. I am very much unsatisfied about Airtel mChek service. Due to this problem of mChek I incurred Rs.228 apart from STD call to mChek customer support Mumbai line in my current mobile bill. Why should I pay for Airtel's problem?

I expect that
1. the amount I needs to be refunded
2. necessary action needs to be taken to set right the mCheck application immediately

Thanks & Regards

Sathya
(Sathyanarayanan Raghunathan
Chennai
Mobile: [protected])

sorry i forget my passwords please activate my accounts thank you.

Hi,
I have been facing the same problem too ! Have been calling calling Citibank, Mcheck and Airtel one after the other and they are all putting it on each other. In the era of 'Customer Delight' this is quite a pain ! If there is a problem with the services atleast the customer should be informed. I have been trying incessantly to make the due payments but it is highly irritating not to get through. Please resolve this at the earliest.
Thanks,
Megha

i am also faing the same problem

I am also facing the same problem. Not able to pay my mobile bill through airtel mcheck. I was asked for CVV number which never happened earlier. i would appreciate an early solution

Dr Lakshmi Mundkur
[protected]

mchek is not working even for me, before it was working fine, i could recharge through sms but now it is asking for a iotp code, which never comes, the site m.mcheck.com/iotp does not give me an iotp also, this has become a hassle . why do we need a iotp, if I am travelling and I do not have access to the internet then how do i recharge ? before I could recharge by mchek pin and sms but now i need a browser to find iotp code, this is nonsense. Please help

Nikki... Completely agree with you. I too have been using mCheck right from the day of it's inception. Now it's a complete mess.
Even while typing this message I tried generating IOTP, but alas couldn't get through :(
Very much annoying, vexating, etc etc with airtel or who so ever is resposible for this new IOTP funda. it's a damn junk.
Guy's...Whether it's airtel or the customer bank,
Wake up & smell the coffe!
Make life easier not bullish.

Hi,

This is to inform all of you that I am able to pay through mcheck for the last 3 months without any problem. It is not asking OTP generation now a days. Thanks.

Ragards

Sathya

its good

Airtel — No UPC send for MNP

Not less than 8 months, I am facing problem with Airtel Signal in Pimple Saudagar. Repeatedly calls are dropped. Ironically when Airtel customer care calls to inform we are improving, even that time calls are dropped. No sound from other end is common, we have to dial again. For a single small talk we are dialing minimum 3 times. Sunil, your network is uprooting you, now Dayanidhi has gone; your golden days seems over! Your billing department has also waived off one month's rent, but what is the use. Just changing logo will not revive you from your looting billers. I have decided to leave Airtel but to my dismay Airtel not sending the UPC(unique porting code) required for MNP. Seems like you deserve personal attention from lakhs of dissatisfied customers.

airtel company barred my mnp sms.i complaint for it. after it custmer care promise to solve it but next step company not send me upc code after send reqst by me they charge me all sms for upc code.at1900

AirTel — MNP UPC

Hi,

I have always had problems getting good support from airtel. Today I decided to port to reliance from airtel. I sent a message "PORT [protected]" to 1900. But i didnt get a UPC code to my mobile.
After 2 hrs, I called up 198 and checked i[censored]PC is generated, they confirmed it is. I requested them what is the best way to get it to my mobile as the UPC code is not delivered to my no. The support guy started to argue that it is delivered to my no. I tried to explain him why would i call if i had received the code. Finally he asked me to wait for 2 more hours and resend the message again if message is not delivered from 1901.

I had to resend the message after 2hrs. Again i didnt get the UPC code but message is charged everytime i requested. Called up the complaint cell again and this time he says i have to just wait.

I like the network Airtel has but just because of the customer care, i am so frustrated. I can't even get rid of the service peacefully.

I would request Airtel not to be so rude with the customers. Also I would appreciate if my UPC code is sent to my no so that i can port peacefully.

Thank you,
Chakradhar

Airtel — not send my mnp code

i want to change my netwok from airtel, i send two sms for mnp but airtel not send mnp code, my airtel no. is [protected]. i request you for an action against airtel. THANK YOU

i want to change my netwok from airtel, i send two sms for mnp but airtel not send mnp code, my airtel no. is [protected]. i request you for an action against airtel. THANK YOU

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.

I am using Airtel prepaid card. On sept 22 ,2010 I received three continuous SMS from Airtel Number 543214.stating that 32 Rs deducted from my account .


Immediately I called customer care 121 and asked about this stupid thing, they said they cant do anything when i tell them that 32 Rs deducted from my balance from nothing . But it is not free call Airtel is charging 1.50 Rs per minute. I didn’t want to do it from my side .So I logged complaint. I called customer care and asked about it, though the money not been credited to my account. Again I called customer care (121) but am very unhappy with the airtel service for without any reason how you people deducted 32Rs from balance well i am expecting to be solved onsept 23rd 2010 end of the day.

I am going to wait till sept 23rd 2010 end of the day.If it is not solved then i will take this issue legally.my number is [protected]

Above you said that this has been resolved but even I am receiving call from this number from last 2 days asking my name and address etc. Please take some strict action or else I'll have to find some other way.

Thanks
Ashish

Even I got a call from this number. The person didn't talk after calling. Please do something.

Thanks
Yogesh

i also get call from same mobile number, i requeted to airtel to provide us consumber details.

Airtel — router isn't working

From
Kota Tejasvi
No.123 NIIDA
2nd cross 5th block
koramangala
bangalore
560 095


To
Customer Care
Airtel Broadband
Bangalore

Sir,

My Account no is 16444619 and my telephone number is[protected]. I have not been using my Airtel Broadband for the past 5 months and yet been getting bills. And I have also complained about my router which had stopped working on the 3rd of september 2011 but there was no response. I have posted a complaint several times but had no response. So I would like you to disconnect my broadband connection at the earliest.

Yours sincerely
Kota Tejasvi
[protected]

please note that my date of application is 10-02-11
AND MY DATE OF REJECTION OF REQUEST is 12-02-11
and these are my request reference numbers
CMNRA[protected]
CMNRA[protected]
CMNRA[protected]

Dear CHERUKURI VENKATA RAVICHANDRA,

We all are facing same problem from the No.1 worst service provider Airtel.
They don't allow their customers to go out, so MNP requests are rejected with any reasons.
Most of the reasons are false/wrong. They are trying to fool customers...
you have to contact your Nodal officer of Airtel Tamilnadu

nodalofficer.[protected]@airtel.in
Mob: [protected]
and ask them to solve your problem.

If not satisfied contact Appellate officer.
appellate.[protected]@airtel.in
Mob: [protected]

You have to send complaints to TRAI also

THE TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002

Telephone No.:[protected]Reception)
2323 3466, 2322 0534, 2321 3223
Fax No. :[protected]Reception)
E-mail : [protected]@trai.gov.in, [protected]@gmail.com

Thanks,

http://on.fb.me/hh2FfB

Dear Rakesh,
My contact number [protected] is completely working...
If not provide me your number i will call you...
Regards
Ravi

AirTel — Receiving calls after DND activated since 1 year

Sir,

I am using Airtel sim and my cell no. is [protected]. I have activated Do not Disturb service since 1 Year, but I am getting calls and SMS's from Airtel continuously. I have complaint to costumer care several times but it has not made any effect on them. From costumer care, I got the information that my DND has been activated since 1 year and I will not get any calls or SMS/ But I am fed up of calls and SMS on my mobile phone, they are continuously coming.

Please do the needful.

Thanking you in anticipation.

Shivam Kumar

any nodal officer or appelate officer is awake>????????

Airtel — 121 Services

Sir, i am not calling coustmer care center (121) from 8 months. i am very depreshed. sir please solved my big problems [protected]. Please Sir.....

MT CELLNUMBER IS [protected]. I AM USING MICROMAX MAKE CELL AND IN WHICH FM RADIA AND OTHER FEATURES ARE AVAILABLE. BUT YOUR STAFF SENT MESSAGES/CALLED ME ABOUT AIRTEL RADIO ACTIVIATION IN THE MONTH OF APRIL 2011 AND MAY 2011. IAM NOT GIVEN ANY ACCEPTANCE OF ACTIVATION OF AIRTEL RADIO, BUT THEY ARE ACTIVATED AND RECOVERED RS. 30/- PER MONTH FOR TWO MONTHS TOTAL RS.60/- WAS RECOVERED. ON DEACTIVATION ALSO THE AMOUNT WAS NOT CREDITED TO MY ACCOUNT. WHY YOU PROKING US BY SENDING OR MAKING CALL AND EVEN NOT GIVING ACCEPTANCE ALSO ACTIVIATING AND RECOVERING THE AMOUNTS.. YOUR ESTEEMED ORGANISATION NOT DO SO, IT WILL REFLECT IT ON YOUR GOOD WILL. PEOPLE THINK OF TO RECHARGE WITH RS.10/. INSTEAD OF BIG RECHARGES. OR TO GO FOR NUMBER PORTABILITY. INFACT I AM USING BSNL, MTS, TATA INDICCOM AND RELIANCE.

HENCE YOU ARE REQUESTED NOT TO PROVOKE AND NOT TO RECOVER THE AMOUNTS UNNECESSARLY UNLESS GIVE A CLEAR MESSAGE/CALL FROM THE CUSTOMER. KEEP UP YOUR GOODWILL

P.S.S.RANGA RAO

SIR, I recharge my mobile with Rs-98.00 for internet on 21 September2011 on [protected] but the required service is activated till now, I talk on 121 and consumer officer advised me to" send message YES to 876, not before 11.40 AM", i send message but nothing avail.Pl do, so I can use net by my mobile.

Hi, with similar reference but a different problem .
I bought Nokia C3, activated free internet on my airtel sim as well . Although I m able to connect to google, communities and gmail etc. But i am not able to use any Chat facility on it .Since when I am trying to open OVI store to download "E Buddy mobile messenger" its not detecting that free internat package(Although I m able to connect to google and gmail etc).
When I am trying to use "Chat" under "messages" tab that time its deducting around 5 rs per chat from my balance (so even its not detecting that free airtel internet package).
Then I tried with fring but even its not working
So can you please tell me if I want to use Chat facility(GTalk) on Nokia C3 using this free 6 months internet package then how to do that.
Waiting for reply.

Hi i have inserted first sim of airtel in new nokia c3
as per standing instructions on Phone Pack C-3 having free 2GB internet access for about 6 month…
but I hv been charged for using net facility, pls reply how to get free facility

Hi i have inserted first sim of airtel in new nokia 200
as per standing instructions on Phone Pack C-3 having free 1GB internet access for 1year. how to activate in mobile. but I hv been charged for using net facility, pls reply how to get free facility