Airtel Complaints & Reviews

To,
The Nodal Officer,
U.P. (East),
Bharti Airtel Limited,
Lucknow-U.P.

Sub: Refund & Adjustment of Excess amount charged against Value Added
Services & Late Payment Fee.
Ref: ANUPAM GUPTA, Anupam Gupta & Co., Near Hanuman Mandir,
Hazaripur, Gorakhpur-U.P. (Mobile No. [protected] COG No.
[protected]).

Dear Sir,

I Anupam Gupta using your Postpaid Service on mobile no. [protected] and [protected] from very old time. On [protected] various charges for Value Added Services and Late Payment Fee is charged by you.
Regarding Value Added services I complained so many times for closing of these Value Added Services:
1. Request Letter given to Customer Relationship Officer, Gorakhpur on[protected], but he does not accept the letter and replied that No requirement of this letter and all theses services closed within 72 hours. On again enquiry on[protected] he replied that this charges will not be charged from next Bill. (Scanned copy of Letter attached.)
2. Request Letter send by Registered Post on[protected] vide Post no. RL B 3315 to your Vasant Kunj, New Delhi office. (Scanned copy of Letter with Registered Post slip attached.)
3. Again Request Letter given to Customer Relationship Officer, Gorakhpur on[protected], but he do not accept the letter and replied that No requirement of this letter and all theses services closed within 72 hours. (Scanned copy of Letter attached.)
4. At Each and every time of Bill Payment I request for closing of these services to your payment collection officer and he replied same, that these charges will not be charged from next Bill.
5. On[protected], again we visited your Customer Relationship Office, your customer relationship officer replied that these Value Added services are auto Renewed by mistake, so for waive of these charges contact Nodal Officer on mobile no. [protected] and send your complain by mail on nodalofficer.[protected]@airtel.in.
Even after these requests no action taken for Closing of Value Added services till Date and charges will charged in each Bill. (Detail of Value Added Charges and Late Payment Charges attached.)
Regarding Late Payment Charges, No person comes from your office for collecting Bill Payment on time. I called so much time for bill Payment then your Payment collection officer come and take the Payment. On saying for waive of Late Payment Charges, which was charged only due to fault of your side he replied that these charges will be adjusted in next Bill. But no action taken for waive of such Late Payment Charges.
Hence you are kindly requested to Close all these Value Added Services and Refund these excess charges charged against Value Added Services and Late Payment Charges as soon as possible so that we can proceed further.
Since we are associated with your company from very long time, but we feel that standard cheating was done with us, this is not fair with very old & permanent customer.
Regarding above please do needful & oblige us.
Thanking You!

Date:[protected]. Your’s Faithfully,
Place: Gorakhpur. Anupam Gupta




Date Bill No. Period Value Add Servise Taxes Late Payment Total
Charges on Value Add Servise Charges
2/18/[protected]-2010 To[protected].00 1.54 0.00 16.54
3/18/[protected]-2010 To[protected] .00 0.50 0.00 5.50
4/18/[protected]-2010 To[protected].00 7.61 0.00 81.61
5/18/[protected]-2010 To[protected].40 30.94 0.00 331.34
6/18/[protected]-2010 To[protected] ,772.40 285.55 0.00 3,057.95
7/18/[protected]-2010 To[protected].40 41.24 0.00 441.64
8/18/[protected]-2010 To[protected].30 29.28 168.28 481.86
9/18/[protected]-2010 To[protected].00 27.79 0.00 297.79
10/18/[protected]-2010 To[protected].00 28.84 0.00 308.84
11/18/[protected]-2010 To[protected].00 27.60 0.00 295.60
12/18/[protected]-2010 To[protected].00 25.54 75.00 348.54
1/18/[protected]-2010 To[protected].00 40.38 100.00 532.38
2/18/[protected]-2011 To[protected].00 36.66 127.81 520.47
3/18/[protected]-2011 To[protected].00 28.63 151.03 457.66
4/18/[protected]-2011 To[protected].00 28.12 50.00 351.12
5/18/[protected]-2011 To[protected].10 40.89 100.00 668.99
6/18/[protected]-2011 To[protected].00 27.29 100.00 393.29
7/18/[protected]-2011 To[protected].00 27.70 136.34 433.04
8/18/[protected]-2011 To[protected].00 41.21 75.00 516.21
9/18/[protected]-2011 To[protected].00 35.03 75.00 450.03
10/18/2011 Bill Missing[protected] To[protected]
11/18/[protected]-2011 To[protected].00 27.91 100.00 398.91
12/18/[protected]-2011 To[protected].50 32.79 133.51 484.80
1/18/[protected]-2011 To[protected].00 27.18 75.00 366.18
2/18/[protected]-2012 To[protected].00 43.77 50.00 518.77
3/18/[protected]-2012 To[protected].00 26.37 110.88 393.25
4/18/[protected]-2012 To[protected].00 33.48 126.50 430.98
5/18/[protected]-2012 To[protected].00 32.88 180.26 479.14
Total Amount:- 10,091.10 1,036.72 1934.61 13,062.43
Information not available.
Mobile No. [protected]
Details of Excess Charges charged against Value Added Services and Late Payment Charges.

i have comlain reg.not gatting net work in my handset mobil no [protected],[protected],[protected]
,[protected]from feb 2012 and several complain made by me ,2time company tecknishan viited on my primisess hance due to not gate proper net work i paid more expancive and also i use isd coll but sofare company not doing any responce,my primisess adress is 1301,platenium tower,plot no.32,sector 8,behind charkop tel.exn.charkop,kandivali [west],mumbai 400067.

Today in the morning i got a missed call from [protected],
When i called back to the number, a person named Ravishankar introduced himself saying he is calling from Airtel, Bandra, Mumbai and i have got lottery of 50 lacs, and told me to call another number and share my updates, again i called another number [protected] to Mr Akash Sharma, and asked him what was this lottery all about, he started asking my details, i gave my name and asked him whether i need to pay anything to get my lotter amount, he told yes and my name and address need to be registered, i realized this could be fake, and told him, give me sometime i will get back to you.
Dont give your personal details
Thanks

Dear Sir,

Airtel has failed to refund the money in the following cases:
1. An online payment for Rs. 2400/- was made from my online banking account for monthly bill payment on 1st June, 2012. After the payment was made, "PAYMENT FAILED" message was displayed on the browser screen. After speaking to the airtel customer relations, they said that the amount will not be refunded to my account but will be adjusted against the next bill.
Transaction id: 42451538IGA9056220
airtel no:[protected]
I filed a complaint via email with them immediately but they are yet to register the complaint.

2. A request was raised online for a new airtel broadband connection on the 13th of Dec, 2011. An installation fee of Rs.500/- was paid online for the same. I received a confirmation mail from Airtel with the following details:
CAF no: ONBANGA00019509
Transaction id:[protected]
Now airtel says that the transaction was not registered with them. They have assigned the CAF number but are not refunding the 500 rupees.

The amount for both have to refunded from airtel. I have called them numerous times but they are yet to resolve the issue. Therefore, I request you to please take necessary action and ensure the money is refunded as soon as possible.

Thanks and Regards,
Aparna S.

All service like- news, cricket news and all types of services are not required in the airtel sim - [protected]. I have taken the sim for phone purpose only. Please remove or deactive all the services from this no.

Note- My e-mail address is [protected]@yahoo.com,[protected]@gmai.com

Rgds,
Rakesh Kumar Pandey

My name is chandan singh. My mob no is [protected]. On first june they cut 6 rs. On 04/06/2012 they also cut
9 rs. From my main account when i called to there customer care they also stop my customer care service.

Hi,

I would like to draw immediate attention of Airtel Mobile Services officials regarding the exploitation of customers in Dumka, Jharkhand by it's Agents.
There is no 3G service in the town but agents are forcing customers to recharge with 3G data plan only. After recharge also, only 2G service is available. Then why customers has to recharge with 3G plan.

In the month of Feb'12, I purchased the Airtel 3G dongle for data services and I was assured by the Airtel Customer Care that the 3G services will start by the end of March. Till date, there is no 3G service available in Dumka. My complain is not regarding nonavailability of 3G services. My main concern is the mode of recharge done by the Airtel agents (including customer care office). They charge for 3G rates and refuse to do a 2G recharge stating that the 2G recharge is not applicable for 3G dongle.
If there is no 3G service, then why customer has to do a 3G recharge. This is exploitation of customers.
Charges for 1GB for 2G data : 98 Rs
Charges for 500 MB for 3G data : 200
So every month, we spend double the money for 3G recharge but we get just half of the data with slow data of 2G.

Hope someone will take some action on the issue.

Best Regards,
Shamim

my airtel no.[protected] is not working ......when i m making any cal is not forwarding so kindly re-activated my airtel sim. airtel sim card number is[protected] this so as far as possible activate my sim fats so that i can make call n receive calls of my friends.....
thanking u.
susila patel

sir mere no par koi bhi offer nahi aata aur mere no call rate jyada hai har companiya sasti call rate deti hai ,
aap ke yaha se mera no [protected], ka bill jyada katata hai aap please koi tairrif dijiye nahi mujhe portbiliti ka sahara lena hoga.

1-balence jyada katna
2-network chod dena
3-offer na diya jana
4-wrong balence katna
5-complin ko solve na karna.

sir mai aap ka bahot purana custmer ho chuka hu kripya dyan de. my no [protected].

Recently I had taken Mobile No. [protected] and used last on 24 April 2012. After that I have to go some where out of Rajasthan So, I put out this sim and yesterday when I return and want to use again then it fails to show network. When call to customer care they replied that your Documents are not updated. So, again submit it and this will reactivate your number. Today when I go with my documents, Airtel Service Personals replied that this number goes in procedure to allot to new customer, so it is not activated.

Very funny, when TRAI rules are suggesting that this suspension limit should be of 90 days. Then how Airtel Carelessly deactive number and refuse to activate it again.
I think Airtel Communication is absolutely fed up of Customers, it wants to reduce it by own rules and regulation.

So, New customers are advised to THINK 1000 TIMES BEFORE TAKING NEW CONN. OF AIRTEL..

As other companies are waiting and giving its precious time for the CARE OF CUSTOMERS. NOT EXPLOITING THEIR TIME.

AGAIN THANKS AIRTEL FOR YOUR BEST SERVICES TOWARDS CUSTOMERS.....

ISHWAR SINGH
[protected] (a NUMBER THAT BELONGED TO ME, NOW I DON'T KNOW WHOM WILL IT WILL BE...)

I have been using Airtel prepaid for over 10 years and past few years I had the 1 paisa per 1 sec plan..all of a sudden around 10 days ago my plan seems to have changed without notice..I found std rates were almost doubled and even local calls were being charged at 1 rupee even if i spoke for just 10 seconds. Same thing happened to my friend and she told me she went to the Airtel office and they told her that her plan had expired. She complained to them that she was not notified about it and I have the same problem..Airtel never bothered to notify me that my plan was expiring..infact we had no clue that the 1 paisa per 1 sec had any validity in the first place. If Airtel can send its customers SMSs for so many other things why can't they notify their customers of validity of their plans and if it was going to expire soon? Obviously this is another money making gimmick by Airtel and they leave their customers in the dark and make many a extra buck in the bargain. Anyway I checked on their site & they had mentioned that for Rs22/- we can get into the 1 paisa per 1 second plan but they have not mentioned where we can do this recharge. I went to my neighborhood store and he said that this kind of recharge can be done only at an Airtel office..how inconvenient is that..now I have look for a Airtel office. Airtel makes things so difficult for its customers and since I'm unable to get into my old plan quickly they will continue to make money out of me. Why can't they me more transparent..this is clearly cheating.

Hi,

I find it atrocious of Airtel for having billed me Rs. 2,500 for the service disconnected by me last year itself. I am totally dissatisfied with the wrong billings and charges Airtel has been loading on your customers and most of all, they dont even bother to listen to what the customers have to say.

To recap on the sequence of events:

June 2010 - Static IP was activated on our request. We...

I dhiraj shetty have been incorrectly charged for internet/data usage on my mobile number [protected] when I converted my number from prepaid to postpaid in July 2011 for July and august.

I had requested for de internet pack of rs.98 a month while convertin it to postpaid from prepaid. this addon pack was not activated until I realized it in august. when I lodged a complaint with customer care I was told to lodge a complaint with de escalation team. I did that and was advised that de charges wil be waived. since then every month I kept inquiring n was always informed that rs.1100 that I was incorrectly charged in the first two bills wil be waived. I kept making de balance payments every month in good faith until I realized in December that no waivers seem to be coming. then I ceased making payments. I later received a call for my outstanding of rs.3600 n was advised to pay 2500 n balance wil be waived n de number wil be reactivated.

de balance was not waived n I kept receivin collection calls n notices n a legal notice for de balance amount. now I am told that I wil have to pay de amount to have de number activated and de charges wil not be waived.

it has caused me lot of trouble n harassment. I want de number activated n charges waived as most of my contacts have that number n has resulted in loss of work n relations due to de disconnection.

kindly help to get this matter sorted.

I purchased airtel digital tv on4May2011 through online web portal and paid rent for one year.My validity was fixed as 4june2012 as I got Rs. 250/- cashback at the time of purchasing new digital tv connection.

2-On 31July2011 I bought a second connection and paid Rs. 1350/- which included one month rent.
3-On 6August2011 I complained that Airtel has reduced the validity of my account upto 14October2011.I requested for rctification of error.But despite reminders no satisfactory reply was received by me.
4- On 16October2011 I requested to cancel my second TV connection immediately by an e-mail.
5- But my original connection was stopped by Airtel which was valid upto june2012.
6- After repeated complaints over phone/e-mail and deposit of Rs. 100/- my connection was restored till june 2012.
7- Again I found that my validity was reduced to 6November2011.After repeated complaints validity was reinstated.
8- But wen i checked my account I found that again they reduced my validity till 5January2012 without any reason .I sent an e-mail on 4January2012 and lodged a complaint for repeated harassment to me.After several reminders my validity was reinstated as 14june2012 and balance of Rs.355/-.
9- On 7January 2012 I thankedthem for rectification of their mistakes and requested to advise reasons for such follies again and again and not to repeat in future.But despite reminders no reply was sent to me.
10- On 14April I found that again my validity reduced to 1May2012 and balance reduced to Rs. 0/- from Rs. 355/-.I sent e-mail on 14April2012 to stop harassing me time and again.But no proper reply was received by me.
11- I sent reminder on 15April2012,23April2012,25April2012,27April2012,30April2012.
12- As airtel has repeatedly harassed me by changing my validity without giving any satisfactory reasons.They never cared to reply my e-mails/telephone calls.During this I have suffered a lot of mental torture ,wastage of my time and money and also badly affected my business and personal life.
As I am a sub-broker of Reliance securities Ltd..The latest update on tv are blood for my business.I was compelled to take a new Dth connection from DishTV(since Airtel stopped my connection illegaly before due date ) on 12May2012for smooth functioning of my business.
The airtel has tried to defraud innocent client and requires stringent action against them and pay me compensation of Rs. 50000/- for torture/harassment to me.

Dear Sir/ Madam
I Munesh Singh Jamwal, R/o # 902, Phase 10, Mohali. Purchased a new connection from your Airtel Outlet at 3B2, Mohali from Gurprit (Executive) and paid him sum of Rs 300 for registration of new connection as per company policy. he provided me a sim with MDN number [protected] and told me that somebody may visit at my home at above mentioned address for Verification with in some days but there is no visit made to my home till today and the Mobile number is also barred from your end . When i asked your CCE at 121 he told me that my services are discontinued due to house found locked or person not residing at this address.
Please tell me is this possible that a connection is given to me and i paid Rs 300 for the registration at store and after that when i got my bill after sum days of activation the amount of rs 300 is still there added in grand total of Rs 500 and see my foolishness that i paid it also on 17/05/2012 with rect. number [protected] . Why ? and second thing is this i received your welcome letter at the same address. Then how is this possible that your verification guy came and found my house locked at day time or i m not residing there.
This is my request to you please looks into the matter and if possible re-initiate the verification tell me the other process to continue my services

Hi,
I purchased Airtel 3g data card (card no [protected]) from one of the executive of Airtel. But since very first day i am not getting good speed.
I did complaints many times, But no resolution yet. Every time they resolved status of the calls. And no buddy is listening.
I fed up by taking this connection. This is a corporate connection (Working in GE Healthcare) .
When i asked for returning the data card they denied for that also.

Kindly do the needful.

data card no : [protected]
Name : Parag Mangal
Contact no : [protected]

Regards,
Parag Mangal
[protected]
GE - Healthcare Bangalore

I am highly dissatisfied with the services provided by Airtel. I have activated the 3G services on my prepaid account.
To one instance I my entire 3G balance of 300 MB was exauted along with by main account balance of 103 INR. I called the customer care to know the detains but they simply hanged me saying this is 3G issue, and when I contacted 3G customer care they said that this issue is prepaid issue. I finally ends with dissatisfaction.
I recharged my talktime as well the 3G, but whenever I am accessing 3G on my smartphone, I am finding the charged are been deducted from my main balance. On calling the customer care, i get the same results. This is totally annoying as i am wasting my money and not getting the related services.
I need someone to look into the matter, as I really want to sort this matter.

Regards
Airtel Prepaid Consumer

Hi,
I am a Airtel prepaid customer.
Airtel is sending SMS from AX-SYCRKT.
I have not subscribed, but still every now and then cricket sms are sent to my mobile. And also Rs. 1 is being deducted from 29.05.2012.
Kindly unsubscribe the VAS for cricket and revert the amount.
Also cancel all the VAS, I wish to be in Don't Disturb Mode.
My contact no. is [protected].
Regards.

Hi. Myself Hanumanthappa.g iam using airtel service provider since from 2003.my mobile number is [protected].i had big concern like when i called to 121and198 i would be able to getting IVR service with my main balance.But I am unable connected when i press 9&1speek customer care exicutive so it is IVR service saying like dial *121# to toll free number knowing balance and validity other information. Kindly farword this concern to technical department and reflect it soon to avoid to move other service providers network. Thanks and regards ,Hanumanthappa.g,EMAIL ID Hanumanthappag3gmail.com.

Hi,

This is Aniket. My Airtel Digital Customer id is [protected].

I had recharged my Airtel Digital subscription with Mega pack on 10-Dec-2011 for 6 months. At that time there was an offer of 30 days additional subscription free with the 6 month recharge. I havent got that with my pack and even after repeated calls to their customer care there is no concrete solution to my problem. The customer care is not at all supportive. They assure on arranging a call back from their Senior Executive but i havent received any call yet.

Regards,
Aniket