Airtel Complaints & Reviews

i was provided with a post paid connection airtel cug sbi connection which had a sms pack at a pre told rate but later the pack was deactivated by the company without prior intimation and the amount was also deducted and billed in my monthly bill...i called the customer care a no of times but all in vain..i wish to seek d explanation from the company as to why the refund is not made into my account....

I called airtel cc 198 and lodged a complaint on 11th May 2012 to stop the incoming paid messages and the reference no is COVWC [protected] but it was not done.So I again requested them to stop messages on 13th May,ref no.CNWWC [protected].But as on date they didn't considered my request.Till now I'm receiving the messages and daily amount was debited from my account.My Mobile no.[protected] .I want the amount to be credited back and stop sending the messages to this no.Thankyou.

dear sir,

my name is mohan rangaram ghanchi

i am post paid costomer of airtel
my no. is
[protected]

complain no. last F[protected] 15 MAY 2012 15:05

i am using blackberry service from 2 year but frm last 1 year 6 month i am
having big data service issue in my office and residant area i have complaint
many time but frm your side no solution one time your techanical team visit my
palace he also face the problem and still problem not solve
problem happen same to same i was complaint in 7070 and 121, 198 also personally visit airtel main office in mind space with nodal officer PREMA PAI she gives me tell me your problem will be solve very soon have meet them on 15/5/2012.

my data issue nt solve am telling clearlly to your costomer
care center on 198 and 121 and 7070 if my problem not solve i dnt pay single rupees to airtel up to your problem nt solve
i am telling clearlly i have to go to TRAI n make it complain.

on 4th june mid night my simcard deactivated frm your side without any solution and i am having loss of my time and my business after your commitment for solution


if my sim card not activated till mid night i have book one complain against your
company in TRAI and consumer court through my ADVOCATE then u fight in court


i have u read my mail and give me feedback abt my issue n solution to me

regards
Mohan Rathore
[protected]
[protected]
[protected]

An Airtel salesman came to our office to sell their postpaid services and where there was some cost advantage for group usage. I submitted 3 prepaid mobile numbers to be converted to postpaid numbers. The application for this was submitted on 21st May to the salesman.

Till date they have successfully converted only one number to postpaid.

The second number is now not working and they have deactivated the prepaid and not activated the postpaid number yet. This number belongs to a staff member who is handling my major clients and we have informed Airtel about this. It was delayed because one of their staff submitted the wrong address for verification.

The third number is also delayed as they have submitted the wrong number to the technical team.

Airtel's customer service numbers are always busy and when we get through, it is answered by an executives who just transfer the line to the senior person. We have called at least 10 or more times and this senior person never answers his phone.

Please help us to take this forward.

dear sir/ madam,

i forgot my airtelmoney id and password. my mobile number is [protected] and please send me details in nandini.[protected]@gmail.com.

Sir,
Myself Bhushana Deshmukh,customer of Airtel ,Maharstra since from 2006. I had gone through the various type of hidden charges, till the date, applied by airtel itself,whithout any request message sent from my side . I had complained manier times, regarding this matter to airtel customer care executive officer,but it worked hardly . Now, from last 2 weeks,they might have blocked my number. So,I am unable to talk with airtel customer care executive.2 days before, I borrowed my friend's mobile & called to airtel. After talking with so many executives & wasting my friend's money,airtel still have not resolved my complaints. Executive told me to forward one massege to 121,I had proceed with the insturctions,but till today I can not talk with the executive using my number.Also, Airtel does not have the trrransparancy in calling charges in their friend's scheme. Whenever I called to my friend,whose number is in airtel friend group,airtel has deducted the money applying call rate as 60p/min, instead of 20p/min,which is 3 times more. I want my money refunded back.
Please do the needful.

dear sir/madam,
my self srikant dora,i had convert my no.bsnl to airtel([protected])on 27/03/2012.my upc code is BY541873.i had submitted documents three times.but on 01/06/2012 my no. Was deacivated.i contact at bhilai airtel office,c.g. on 02/06/2012 and again resubmitted documents.they started no. And promise me,again no problem with you.but on 04/06/2012 my sim registration failed,again i contact same office,now they said this no. Will be recreated,wait some days.i have this no. More than 8 yrs,i m private sector job holder,same problem i taken many leaves,please solve my problem as soon as possible.

I was asked to pay only Rs 1266.87 by Airtel Manager Vinoth(Mobile:[protected] email:ascent.[protected]@in.airtel.com) for this airtel 3g number([protected]).I have made a payment of Rs 1266.87 twice by mistake on 22nd of may and 23rd of may.Kindly revert the transaction of Rs1266.87 made on 23rd of may.I have asked for cancellation of services for this number [protected].They are not doing it.I got a bill of around 3000rs for the third month which i never made use of.i want them to cancel the connection for that number and revert back the transaction of Rs 1266.87 made on the 23rd of this month.

Sir,my name is punit and mobile no. Is [protected] .my internet charges deducted on 30.5.12
Although i did. Not requested to renew for pack for another fifteen days.i instructed them to stop plan.
Plan is stoped. After one days. But rs. 60 were not reimbused .kindly give RS.60 back to my number.

Its regarding Cell# [protected] with Airtel India
I was given the promotional offer of 3G for 3 months in the month of November and same was added in my base
plan. When promotional offer was activated on my phone, I called up customer service that
what will happen after 3months. Customer service agent informed that the 3G plan will be discontinued automatically after 3 months.
Once 3 months the 3G plan did not get deactivated and I also did not notice that it's still running on my number as I was under the impression that 3 months might not got over and also trusted Customer services agent that 3G plan would get deactivated.
Suddenly when the bill comes for March'12, there were hugh charges of 3G included in the bill around Rs.13000/-. I immediately called up customer service. They said 3 months got over and after that I was charged as per bill plan. I asked a question that why it did not get deactivated automatically after 3 months.
They said only promotional got over but 3G continued in the postpaid plan.
I escalated to all the teams of Airtel and no one listened to this case and everybody said that you got to pay these charges.
I clearly said these charges are totally unjustified as I never myself asked to activate 3G services on my number.
Ultimately my no is disablbed since last 2 months due to non payment.
Airtel services were kind to me till this incident but now I say that Airtel services are worst in the country. They dont take care and listern even there old customers and charge them all the unjustified and invalid charges.
I am posting this here so that I could some justice on it.
Jitin

My airtel No. is [protected], regarding the bill generated every month since Jan 2012, there is an ampunt of Rs. 99 that is being charged under “Value Added Services” as “SMS – Other”. Each month I have to invest my time scanning and checking the bill and then call up Airtel Customer Care and get the amount reversed subsequently. Do you expect the customer to audit the itemized bill every month and ask you to provide compliances for the same?
Each time I call up and complain regarding this, the customer care executive assures me that this mistake will not occur in future and for the last 5 bills I am still facing this problem. In the first 4 months Rs. 99 was charged for some ‘Games Club Subscription” which I had not activated & in the recent bill generated on[protected] Rs. 99 is charges for some “full song MP3 download”. Any of such services were not used or activated by me. This is not a complain for only Rs. 99 but to highlight the poor controls for monitoring the processes at Airtel. This experience is incredible for me in the last 10 years of association with Airtel. You are spoiling your brand image not only with me but with all customers who I come in touch with.
Only a reversal of this wrongly charged amount will not be a solution this time. I will escalate this harassment to various authorities and will exercise all my rights as a consumer. What is the penalty you are ready to pay for such poor customer services in an industry which is so driven by customer satisfaction. I hope you too believe that “Customer is King” for any service Industry in today’s cut-throat completion environment. Seems Airtel just wanted to reach up the pinnacle and has no vision to maintain itself as No. 1 telecom Co.
Hope you do the needful as I have done my part of it, as of now.

hi,

I have converted my old prepaid Airtel no to new Postpaid having no [protected]. As i am cognizant employee. They have offered a corporate plan . The plan is of 149 rental with 49 discount..300min free...CUG TO CUG FREE and daily 10 SMS free .
The card is started from 16th may 2012 (20 days from today).
But today they (airtel company)callled me and told me that I have overcrossed the limiy of 1000/- and my unbilled amount is 1029/-...so i have to pay 700/-rs to continue the service.
But i havent use that much , Its impossible to use 1000 in 15 days only..I havent started any paid servises from airtel. I have called their customer care and asked for call details .but they arent able to give that information. Also I told them to send me info via mail..but they cant.
According to them , the credit limit is of 1000. And i have crossed it...But[protected]=29 rs is overcrossed.But i dont understand why they are telling me to pay 700 rs. means for 29 rs ...i have to pay 700 rs..
Also the bill is generated on 16th of every month..
I want to know how the amount is crossed 1000 with FULL DETAILS. And HOW they ASKED ME FOR 700 rs.

To,
The Nodal Officer,
U.P. (East),
Bharti Airtel Limited,
Lucknow-U.P.

Sub: Refund & Adjustment of Excess amount charged against Value Added
Services & Late Payment Fee.
Ref: ANUPAM GUPTA, Anupam Gupta & Co., Near Hanuman Mandir,
Hazaripur, Gorakhpur-U.P. (Mobile No. [protected] COG No.
[protected]).

Dear Sir,

I Anupam Gupta using your Postpaid Service on mobile no. [protected] and [protected] from very old time. On [protected] various charges for Value Added Services and Late Payment Fee is charged by you.
Regarding Value Added services I complained so many times for closing of these Value Added Services:
1. Request Letter given to Customer Relationship Officer, Gorakhpur on[protected], but he does not accept the letter and replied that No requirement of this letter and all theses services closed within 72 hours. On again enquiry on[protected] he replied that this charges will not be charged from next Bill. (Scanned copy of Letter attached.)
2. Request Letter send by Registered Post on[protected] vide Post no. RL B 3315 to your Vasant Kunj, New Delhi office. (Scanned copy of Letter with Registered Post slip attached.)
3. Again Request Letter given to Customer Relationship Officer, Gorakhpur on[protected], but he do not accept the letter and replied that No requirement of this letter and all theses services closed within 72 hours. (Scanned copy of Letter attached.)
4. At Each and every time of Bill Payment I request for closing of these services to your payment collection officer and he replied same, that these charges will not be charged from next Bill.
5. On[protected], again we visited your Customer Relationship Office, your customer relationship officer replied that these Value Added services are auto Renewed by mistake, so for waive of these charges contact Nodal Officer on mobile no. [protected] and send your complain by mail on nodalofficer.[protected]@airtel.in.
Even after these requests no action taken for Closing of Value Added services till Date and charges will charged in each Bill. (Detail of Value Added Charges and Late Payment Charges attached.)
Regarding Late Payment Charges, No person comes from your office for collecting Bill Payment on time. I called so much time for bill Payment then your Payment collection officer come and take the Payment. On saying for waive of Late Payment Charges, which was charged only due to fault of your side he replied that these charges will be adjusted in next Bill. But no action taken for waive of such Late Payment Charges.
Hence you are kindly requested to Close all these Value Added Services and Refund these excess charges charged against Value Added Services and Late Payment Charges as soon as possible so that we can proceed further.
Since we are associated with your company from very long time, but we feel that standard cheating was done with us, this is not fair with very old & permanent customer.
Regarding above please do needful & oblige us.
Thanking You!

Date:[protected]. Your’s Faithfully,
Place: Gorakhpur. Anupam Gupta




Date Bill No. Period Value Add Servise Taxes Late Payment Total
Charges on Value Add Servise Charges
2/18/[protected]-2010 To[protected].00 1.54 0.00 16.54
3/18/[protected]-2010 To[protected] .00 0.50 0.00 5.50
4/18/[protected]-2010 To[protected].00 7.61 0.00 81.61
5/18/[protected]-2010 To[protected].40 30.94 0.00 331.34
6/18/[protected]-2010 To[protected] ,772.40 285.55 0.00 3,057.95
7/18/[protected]-2010 To[protected].40 41.24 0.00 441.64
8/18/[protected]-2010 To[protected].30 29.28 168.28 481.86
9/18/[protected]-2010 To[protected].00 27.79 0.00 297.79
10/18/[protected]-2010 To[protected].00 28.84 0.00 308.84
11/18/[protected]-2010 To[protected].00 27.60 0.00 295.60
12/18/[protected]-2010 To[protected].00 25.54 75.00 348.54
1/18/[protected]-2010 To[protected].00 40.38 100.00 532.38
2/18/[protected]-2011 To[protected].00 36.66 127.81 520.47
3/18/[protected]-2011 To[protected].00 28.63 151.03 457.66
4/18/[protected]-2011 To[protected].00 28.12 50.00 351.12
5/18/[protected]-2011 To[protected].10 40.89 100.00 668.99
6/18/[protected]-2011 To[protected].00 27.29 100.00 393.29
7/18/[protected]-2011 To[protected].00 27.70 136.34 433.04
8/18/[protected]-2011 To[protected].00 41.21 75.00 516.21
9/18/[protected]-2011 To[protected].00 35.03 75.00 450.03
10/18/2011 Bill Missing[protected] To[protected]
11/18/[protected]-2011 To[protected].00 27.91 100.00 398.91
12/18/[protected]-2011 To[protected].50 32.79 133.51 484.80
1/18/[protected]-2011 To[protected].00 27.18 75.00 366.18
2/18/[protected]-2012 To[protected].00 43.77 50.00 518.77
3/18/[protected]-2012 To[protected].00 26.37 110.88 393.25
4/18/[protected]-2012 To[protected].00 33.48 126.50 430.98
5/18/[protected]-2012 To[protected].00 32.88 180.26 479.14
Total Amount:- 10,091.10 1,036.72 1934.61 13,062.43
Information not available.
Mobile No. [protected]
Details of Excess Charges charged against Value Added Services and Late Payment Charges.

i have comlain reg.not gatting net work in my handset mobil no [protected],[protected],[protected]
,[protected]from feb 2012 and several complain made by me ,2time company tecknishan viited on my primisess hance due to not gate proper net work i paid more expancive and also i use isd coll but sofare company not doing any responce,my primisess adress is 1301,platenium tower,plot no.32,sector 8,behind charkop tel.exn.charkop,kandivali [west],mumbai 400067.

Today in the morning i got a missed call from [protected],
When i called back to the number, a person named Ravishankar introduced himself saying he is calling from Airtel, Bandra, Mumbai and i have got lottery of 50 lacs, and told me to call another number and share my updates, again i called another number [protected] to Mr Akash Sharma, and asked him what was this lottery all about, he started asking my details, i gave my name and asked him whether i need to pay anything to get my lotter amount, he told yes and my name and address need to be registered, i realized this could be fake, and told him, give me sometime i will get back to you.
Dont give your personal details
Thanks

Dear Sir,

Airtel has failed to refund the money in the following cases:
1. An online payment for Rs. 2400/- was made from my online banking account for monthly bill payment on 1st June, 2012. After the payment was made, "PAYMENT FAILED" message was displayed on the browser screen. After speaking to the airtel customer relations, they said that the amount will not be refunded to my account but will be adjusted against the next bill.
Transaction id: 42451538IGA9056220
airtel no:[protected]
I filed a complaint via email with them immediately but they are yet to register the complaint.

2. A request was raised online for a new airtel broadband connection on the 13th of Dec, 2011. An installation fee of Rs.500/- was paid online for the same. I received a confirmation mail from Airtel with the following details:
CAF no: ONBANGA00019509
Transaction id:[protected]
Now airtel says that the transaction was not registered with them. They have assigned the CAF number but are not refunding the 500 rupees.

The amount for both have to refunded from airtel. I have called them numerous times but they are yet to resolve the issue. Therefore, I request you to please take necessary action and ensure the money is refunded as soon as possible.

Thanks and Regards,
Aparna S.

All service like- news, cricket news and all types of services are not required in the airtel sim - [protected]. I have taken the sim for phone purpose only. Please remove or deactive all the services from this no.

Note- My e-mail address is [protected]@yahoo.com,[protected]@gmai.com

Rgds,
Rakesh Kumar Pandey

My name is chandan singh. My mob no is [protected]. On first june they cut 6 rs. On 04/06/2012 they also cut
9 rs. From my main account when i called to there customer care they also stop my customer care service.