Airtel Complaints & Reviews

From,
Vani Premkumar,
cust.id: [protected]-001
e-mail id : [protected]@rediffmail.com

To,
Airtel digital TV

Sir,
Sub: Termination of my Airtel Digital TV services

First of all I would like to bring to your kind attention that I have tried to call your customer care no.1215023 but they disconnect the phone.There is no response from them.This shows how much you care for your customers.
Then coming to the subject,from 25th Dec'2008 I had got a free subscription for 6 months after purchasing a Samsung LCD T.V. Your personnel had come and installed the services for us.Later when I wanted to renew my subscription, I was informed that my voucher was not updated and I have to pay another 1750/-for the 6 months i had used Airtel T.V .Please confirm if I didn't have Voucher how I got 6 months free subscription.Inspite of repeated compliants nothing worked out and I dis-continued using Airtel T.V
Then Airtel wanted me renew my subscription for which I was reluctant.I asked your people to remove the Dish Antenna from my premises.
Then one Mr.Chandru from Global Solutions having office in J.P Nagar,bangalore called me and forced to take up subscription stating that If I pay 3500/-(Three thousand five hundred only)and subscribe for South Mega pack for one year, I will get one more year free subscription i.e 1year + 1year free. So I paid rs.3500/- by cheque on the 28th of Jan'2010 vide bill.no.DTH 170
After that I have watched 3 Hindi movies with the balance I had. Also i have subscribed for ESPN sports channel for watching Foot ball World cup.
Taking above into consideration can you please explain to me why my connection has been cut from 26th of June'2010. Also after repeatedly calling Global solutions, they heve informed that Mr. chandru who collected the money from us has quit the job and I need to contact him.Is this the right way to solve the customers problem as I had given the cheque in the name of Global solutions and not Mr. chandru.
So i request you to give me a valid explanation why my Digital T.V services were terminated.
I request you to kindly look into the matter and ensure that my services are resumed at the earliest.
Also please note if no action is taken from your side I may be forced to take legal actions against you.
thanking You,
Yours Sincerely,
Vani premkumar.

Dear Sir,

I am a user of mobile number [protected], which I took in July 2010. I got a message to resubmit the documents which I did in August, even though, the service was again disconnected on September 23rd, 2010 saying to again resubmit the document, which I again did on October 4th, 2010. Today, 08/10/2010, when I contacted the customer care, I was roughly told that they have not received the documents. Its been more than 15 days since I have no outgoing or incoming facility. I would request you to please look into the matter.

Thank you,
Ikramullah Baig

TO ALL CONCERN

THIS IS FOR YOUR KIND INFORMATIUON THAT MY FATHER IN LAW WAS USING AN AIRTEL CONNECTION(CELL NO: [protected]) SINCE LAST 4 YEARS BUT RECENTLY THE CONNECTION WAS DISCONNECTED. WHEN I TALKED WITH AIRTEL CUSTOMER CARE REGARDING THIS, THEY ADVISED TO SUBMIT THE INDENTITY AND RESIDENCE PROOF. ALL THE RELATED DOCUMENTS WERE SUBMITTED AT AIRTEL HUB, RUPALI SQUARE , BHUBANESWAR, ORISSA. I WAS ALSO TOLD THAT, THE SIM HAS GOT DAMAGED AND I HAVE TO TAKE A NEW SIM AT THE COST OF 25.00/-. I DID THE SAME. BUT UNFORTUNATELY AFTER ONE MONTH THE SIM GOT DISCONNECTED. AGAIN WHEN I VISITED AIRTEL HUB, THEY WERE NOT RESPONDING ME FOR HALF AN HOUR . THEN I WAS TOLD THAT MY NUMBER IS DEAD AND IT CAN'T BE REUSED. AS THIS WAS MY FATHER IN LAW'S OFFICIAL NUMBER, DISCONNECTION WILL CREAT A BIG PROBLEM FOR HIM. THE SIM WAS VALID UPTO 2025 AND HOW COME IT CAN BE DISCONNECTD BY AIRTEL, BEFORE TIME AND WITHOUT ANY PRIOR INFORMATION.

THIS IS REALLY HARRASHING.I THINK AIRTEL IS NOT INTERESTED TO GIVE BETTER SERVICE. I ALSO HAVE POST-PAID CONNECTION OF AIRTEL WHICH I AM PLANNING TO SURRENDER SOON

KINDLY TAKE NECESSARY ACTION, SO THAT MY FATHER IN LAW CAN REUSE THE SAME NUMBER.


REGARDS
SILADITYA BIKASH NAYAK
CELL NO: [protected]

Airtel — Disconnection DTH

Last year I took Airtel Digital TV connection (Customer Number [protected]) and it got expired in on 31st October 2010. The picture quality was no different from the local cable TV, I had decided not to renew after the subscription period. I had called their customer service twice in November about my intention not to renew the connection and sent a email. However last three months, I am subjected to three SMS perday and three calls per day from their call centre. I would have mentioned the same details many times and 90 % of the time I simply disconnect the call. Now, it would be great if they close my account and give relief to me.

Now more than a month has elapsed but things have become bad to worse. I sent a detailed mail but it did not get any response. The airtel fellows have spoiled my weekend for three weeks in a row by promising to come home to take back the set up box but it did not happen. Then I relaised that they were making fun of me for not renewing the cable TV subscription. When I disconnected my cable one year my cablewalla was for more gentle and Airtel DTH takes life out with four phone calls per day from different numbers and they chase you even while you go abroad. They have the full details and what is stopping them from taking the set up box back if that is stopping them from closing my account. From October 31st to March 14th is too long a period and really want to make a official complaint for my mental agony.

I am having an airtel prepaid no. [protected].
Yesterday, 26th june2011, when i woke up, i culdnot make any calls, it was getting disconnected as i was making calls. and incoming calls was coming.

And today, when i went to customer relatioship center. they said your connection is 'Auto disconnected'. they were not able to give any reason for same and said nothing could happen.

Kindly help me, as i have a buisness going and my this number is distributed.

Connection holder: Vinita Savlani
Connection No: [protected]
Address: 188 F Old Gupta Colony, Delhi-9

I got Shifted from my previous address where I was having the broadband services of AIRTEL on 13 June,2011. While shifting I made a request for the disconnection of my broadband service but till date the connection is still active and my landlord at my previous address is receiving the bills one after the other. On 28th July,2011 one of the AIRTEL executive also visited my office to whom I paid the Rs. 584/ full & final settlement for my connection and I was promised that the connection would get disconnected on 30th July 2011.

Till date the connection has not been disconnected and my ex-landlord is receiving the bills on regular basis and is not refunding me my security back.

Regards,
Vinita Savlani
[protected] , [protected]

I recently used MNP to transfer my existing mobile number from Idea to Airtel. However, to my horror, this is the worst customer service I've seen. Inspite of submitting all the documents at the time of applying for a change, they disconnected my connection stating that I've not submitted the documents. If I've not submitted the documents, why should they even port my number and immediately after that disconnect it. In this era, they left me without a phone for last 1 week for no fault of mine.

Mr.Rakesh,

have sent several mail from my mail ID to airtel customer care regarding my deactivation even given my alternate number but no one contacted me
if you check you mails you will get my mail i got auto response foe writing mail and if you disconnect my no you will not be able to contact
my alternate no is [protected] and for your information have submitted all my document once again to your anna nagar branch show room opp to K4 police station.

Regards
sandeep

Airtel — Deducting charges without consent

I have taken pre paid mobile connection from Airtel (mob No [protected]). The company has been deducting amounts from balance available on reharge, for services I have not requested for. The helpline provided never connects me to the operator so that I can request for discontinuing for all the services since they are useless for me.

I therefore request for discontinuing of all the services, including internet services from the service provider M/S Airtel.

Sanjay Sinha

AIRTEL DIGITAL TV — Unable to View the channels

Cutomer ID:[protected]
well i have a free subscription period untill jan 2010,as per the offer ,but they are wrongly deducting Suscription fee amount from my account .Customer care did not have any idea whats going on.they are escaping from my Questions and hung up the calls .I went to the relationship center they also sent me with some not working contact numbers of nodal Offices.

AIRTEL DIGITAL TV — unable to view channels

i am unable to view most of the bengali channels ,colors and also lifestyle channels.have filed a complain on 1st sept but till date nobody has attended it.also got uncooperative response from customer care.also my daily subcription is being deducted insipte of me noting the customer care.
kindly see to the matter urgently.

customer id--[protected]

Its true for airtel they are day decoits

Airtel prepaid mobile — Annoying SMS from AT-SYCRKT

Hi,
My mobile number is[protected]. I'm receiving around 30 to 40 annoying SMS from AT-SYCRKT everyday. This is really irritating when i have not subscribed to this service. Please stop sending such messages immediately.

Thanks.

even im facing same problem since 2-3 months. atlets 30-50 SMS im getting in which i have not interested.
if they are not unscribing in 1 week i'm planing to change service provider.

my Conatct #[protected]

AirTel — Airtel ignorance

I'm using my current airtel prepaid simcard since two years , on 19th of march 2010 i sent MO to 56123 and got an sms reply '' dear customer your earlier request is in process please try after some '' i contact customer for a solution but didn't help i waited 10 days , the same reply again and again please help with this

Cont No. [protected]

Hi Rakesh,

Yes my issue was addressed and resolved.The question is after how many days and after how many phone calls was it resolved?
Airtel have grown to global level and has complete range of products and services but to get a small issue resolved I literally have to fight with you all.
After 1 months of continuous fight with all you contact center people it was never resolved.But when I wrote the issue to UTV fight back program the issue was immediately addressed.Shameless management people from airtel.You have to hear from press people to get small issue resolved.Cant you resolve it when you guys hear it from me directly.

One of the worst customer service providers are AIRTEL there have so ad's about how big they business is expanding but when it comes to serving customers there are the worst. Worst are the people who work for the company have no answers to queries and not ready to take any Ownership just believe in passing the blame very conveniently. I had taken a new connection and was told that it would be activated within 4 hours by the dealer since it was friday i gave it some time but when it was not done on saturday i had called the company and was told by the associate that it takes 24 working hours and since that time is not yet passed to wait untill that time frame.

Having waited for 24 working hours as of monday and no phone being activated, i called up customer care again and was told to wait before a complaint could be raised. Pathetic service being driven away rather then taking the blame and working on a resolution. Since i was leaving on a vacation i wanted the phone activated to carry it along with me. Called again and raised the complain was told that it would resolved with 48 working hours, still thought since i would be travellling when i actually arrive the phone would be activated by then. Called customer care again and asked for a supervisor who was fit for nothing Ms Sunitha rani, she spoke worse then the house keeping people that work at my office. No responsibilty no ownership nothing typical goverment working indian service. All that she asked me to do was wait untill the service failure would be resolved. She promised me a call back from her supervisor its been 15 days now and am still waiting.
The phone got finally activated on the last day of my return to hyderabad, i was left without a phone for my entire stay, i had to wait in queues to make a call to my loved ones back home. Not only was taking the new connection purpose failed, on top of it i was made huge promises from people who could not fulfill them. All that the airtel people have is huge attitude and nothing else. If this was nt india there would be paying millions in lawsuits filed against them. Yesterday adding more spice to the entire saga is when another rep calls up and states that the phone was activated the very next day after the documents were submitted, wonder then why am making this complaint and taking this matter further. Again Kiran had no answers just kept saying sorry and promised a call back from the supervisor all empty promises from people who are fit for nothing getting paid just like that.

I am a customer of Airtel since last four years. I have changed my job and moved to a new location but I was using the same mobile no. After setteling down in the city I went to Airtel asking them to give me a post paid local sim. I was shocked to see that they said SIM can not be given to me as I do not have a permanent local address. I belong to punjab and I can not get a post paid SIM in UP. The way things have been briefed to me was shocking and I wonder how this type of company becomes the biggest in industry.

I purchased a new connection from Apco (Mr. Dinesh [protected]), and given all my details like ration card and PAN card. I was given a new number after 2 days [protected] and the number was activated after 3 days. I used the service for 5 days and after that outgoing was deactivated and later both the incoming and out going was stopped. I had made several attempt to contact Airtel office 121 they are not giving satisfactory reply. Later on Friday 31/07/2009 I went to Airtel office Peninsula Park where I again submitted my ID proof like PAN Card and Ratio Card Zerox to Ms Shweta. They confirmed that within 48 Hours the services will start. Till now my number is inactive what should I do. Please help me.

I Have visited the Airtel office thrice -
Day one 30/07/2009 I was told to fill the form again and bring zerox and photo.
Day two 31/07/2009 I filled the form and give the zerox copy to Shweta.
Day Three 03/08/2009 I went to airtel office and waited for 1 and half hour and left as nobody were ready to attend me.

I Want to say that Airtel service is horrible and nobody should opt for such horrible service. Even the 121 service on Airtel you are made to call 10 ~ 15times.

Regards,
Sharan
[protected]

I purchased a new connection from Apco (Mr. Dinesh [protected]), and given all my details like ration card and PAN card. I was given a new number after 2 days [protected] and the number was activated after 3 days. I used the service for 5 days and after that outgoing was deactivated and later both the incoming and out going was stopped. I had made several attempt to contact Airtel office 121 they are not giving satisfactory reply. Later on Friday 31/07/2009 I went to Airtel office Peninsula Park where I again submitted my ID proof like PAN Card and Ratio Card Zerox to Ms Shweta. They confirmed that within 48 Hours the services will start. Till now my number is inactive what should I do. Please help me.

I Have visited the Airtel office thrice -
Day one 30/07/2009 I was told to fill the form again and bring zerox and photo.
Day two 31/07/2009 I filled the form and give the zerox copy to Shweta.
Day Three 03/08/2009 I went to airtel office and waited for 1 and half hour and left as nobody were ready to attend me.

I Want to say that Airtel service is horrible and nobody should opt for such horrible service. Even the 121 service on Airtel you are made to call 10 ~ 15times.

Regards,
Sharan Poojari
Mobile - [protected]

I purchased a new connection from Apco (Mr. Dinesh [protected]), and given all my details like ration card and PAN card. I was given a new number after 2 days [protected] and the number was activated after 3 days. I used the service for 5 days and after that outgoing was deactivated and later both the incoming and out going was stopped. I had made several attempt to contact Airtel office 121 they are not giving satisfactory reply. Later on Friday 31/07/2009 I went to Airtel office Peninsula Park where I again submitted my ID proof like PAN Card and Ratio Card Zerox to Ms Shweta. They confirmed that within 48 Hours the services will start. Till now my number is inactive what should I do. Please help me.

Regards,
Sharan Poojari
Mobile - [protected]
[protected]@nerolac.com

Dear sir,
I am applying new connection for airtel landling and broadband. i submitted from your sales representive MR. SHIV KUMAR MOB- [protected] dated : 07.09.2010. and he ( Shiv kumar) say your connection is install dated 8.09.2010.but shiv kumar is not pick my phone i call regular.My connection is not install.
DEEPAK KUMAR,
[protected]

Hello sir,
My name is deepak kumar . i am applying new connection for airtel broadband. mr shiv kumar is airtel representive. i am application submitted in 08 sep 2010. but till date connection is not install. i know airtel is best services but till date airtel is most fraud company.
i am submitted legal action.

I needed Internet Connection at my place on urgent basis so as to handle my international clients from home. I requested AIRTEL executive to visit me to collect money and documents from me so that I can get AIRTEL Broadband service at home situated at Gyan Khand Indirapuram, Ghaziabad

I have paid 999 rupees for new Airtel broadband connection request number 280593 on 12th October 2011. The person collecting documents promised that broadband will be installed and start in 2 days. Its been 6 days and I have not received any connection. When I try the office numbers they dont pickup calls. I am looking for refund of the money paid. This is worst service provider.

Even I had applied for a new broadband connection in the same way, which was supposed to be given in 2 days. Today is the fourth day and I haven't got the connection yet. When I had enquired about this, I found that I will get the connection only by 20th Oct. Disgusting..…

dear sir

i apply for new postpaid connection and my new no is [protected] and my ca f[protected] my coresspondence address h no b6/67 chotta saipur sodal rd near kalimata mandir jalandhar punjab the airtel verfication officer in my address he is negative report to send for against my as airtel office and my payment is not refund 250 and their situtated is sodal road silver plaza market jalandhar punjab

I have purchased a new SIM from branch of Airtel at Noida sector 18. They have charged Rupees 250 on Saturday 25. Till today no activities has been taken from them & they are not making any response. Name of the Employee who have offered me service is Mr. Kamal & his mobile no. is [protected].

I wants to solve this issue & hard action should be taken.

Thank You for your response. The deducted amount has been credited back to my account. I greatly appreciate your assistance.

Regards,
Ganesh Singh
Hyderabad.

Hi,
My number is [protected]. Please deactivate airtel radio service and credit back 30 Rs.

-Raghavendra Naik

bapas kr do bs, , balance, ,