Airtel Complaints & Reviews

Airtel,

This e-mail in regards to mobile number [protected] which was ported from vodafone to Airtel approx 15 days back & i have been experiencing problem.i feel like moving to airtel was mistake as airtel services are poor than other providers & i am regrating to my discission to port my number into airtel.

i have been trying to recharge my number & money gets deducted without any reason.
I did my first recharge with airtel of 50 rupees however 45 rupees have been debated from it. I have been trying to contact your customer care since than & i always get a different information form everyone.when i dialed [protected] they asked me to dial 121 & vise versa.

please help !

Roshan

Hi,
My name is Vijayaraghavan. I am from Chennai.

I am undergoing a humiliating treatment from the Airtel DTH People especially the Customer Support. I paid through net banking for the multiple connection and it is more than few days the executives are not responding to answer us with surity. They either cut the line or just to put us off, give some dummy commitment which actually goes to other executives as news. Knowing our problems better, they disconnect when we start raising a complaint.

Here are the details:

My customer ID is [protected] and I have my Transaction Number IGB1803258. I approached Airtel on 16th June 2012 to get the Multi-connection.

Stage 1: When I ordered for Multiple COnnection, one of the support executives asked me to recharge for Rs.1200/- and then asked to speak to her. Believing it, I did the same through internet banking and recharged the amount. In the next call, the other support executive said that it has to be paid through cr or dr card or net banking. I did that too. Now, I have already invested Rs. 1200/ in my account with Airtel, which was unncessary. Again for the new connection, I paid Rs.1190/-. For the new connection, there is no reply until now.

Stage 2: My request was WRONGLY taken as "Transfer Request" (which I came to know only at the end of dubious transaction) and one of the Airtel Engineer by name Prakasan visited my house on Sunday 17th June 2012 around 1 pm. He said that the charges would be Rs. 200 + he wanted to buy some clamps and switches. He took off my switches and open all cabling racks at my house and vanished on that day. I had to beg and threaten him to get my switches back on the next day without any money given to him.

Most Calls are wantonly disconnected or dragged with unwanted music for a long time ( In my case it has gone beyond 12 minutes at one time) just because they are unable to give the commitment. Leaders of Airtel are just watching the number of increasing complaints in all sectors. In fact, people at the Appallette level (for my mobile phone complaint) are not replying our calls or not responding to mails. The call Tickets are closed without talking to us. I believe Airtel is getting affected by these ineffective Call Center people and it is high time they need to realize this fact.

I am with Airtel for the past 8+ years and almost in all services of them. In the last 6 months time, the customer support is extremely bad and it is going beyond escalations. Shame that they could not provide any other escalation matrix in the website and none is coming for rescue.

Can anyone let me know how I need to take it to the last level of escalation especially in this DTH Division of Airtel? Support and services are PATHETIC. Please help.

Thanks
Vijayaraghavan R
Chennai 600077

Hi,

My mobile number is [protected], I raised a complaint regardign the signal issue I am facing 6 months back, But till no resolution is given, When ever I call Airtel they say they will send a technical person to visit my office, but till now no one visited, and thrice my complanint is closed without any resolution.

Please some one help me on this.
regards
Ganesh

Hi,

I had purchased airtel 3g connection and I was promised the will get a minimum speed of 2MBPS and max of 7MBPS however when I got my connection activated the max speed that I got was less that 4Kbps which is far below standard of a dial up connection, Informed the same to Airtel on their welcome call and asked to disconnect if they are not able to provide promised speed. there was no response from the company hence logged a complaint on in the month of Feb and Apr which was not attended either I had also mentioned on the complaint mail that would like the company to refund the amount collected as they are not able to provide the promised speed from day one and the same was reported on their welcome call however there was no response from airtel for the above complaints made hence I did not pay my bill as I had requested for refund and cancellation. I was shock when I got a mail and a threatening call from airtel saying that they know how to collect the money. please help with this concern

Regards
Joseph
email : biju.[protected]@gmail.com
mobile [protected]

I recently started using a Airtel Postpaid connection.
But since the 1st day, I am unhappy with the services, as i do not get Indoor Coverage in my Building, the time i get back home, i am cut off from the world, as there is absolutely no network...

Have raised multipe Service Requests:[protected], 43893141, but each time the SR was closed saying Issue resolved, without even bothering to contact me and know the actual issue.

I get the feeling that, they have an automated process, which closes the SR within the TAT, without even trying to correct the problem, just to boast of 100% compliance..

Its been more than a month now, and the network issue still persists, and if it continues any longer, will have no other option but to move to a better service provider, who value the Consumers rights and do not take them for a ride by such ridiculous Customer service process...

sir,
i was having thee airtel number[protected] recently it has been permanently de - activated
(as per company it has been de - activated permanently on 26the may,2012)
there was a balance of rs10722.48 last checked by me (as i keep record in my diary also)
thee number has been directly de - activated permanently without any intimation or information from company
thee last message i had received from company was on 25/26 may,2012 - it says in case of any assistance pls dial / call particular number
last time i had received call on this number was on 9the may,2012 within 17days thee number has got de- activated permanently
there is a procedure thee number is temporarily de- activated and after certain period it permanently de- activated
thee number withe such a huge balance, as i have been recharging it regularly, it kept on increasing
i have already provided my alternate number also and thee same has been communicated number of times
i have received thee call also regarding de- activation, as per company they had tried to contact me on 25the may,2012
before de- activation (just few days back i had received a call from airtel office)
but my dedicated handset of nokia does not have any missed call on it
particularly on that date
pls help me get my number back along withe thee amount
thank
devendra alternate no.[protected]

i inform you to somebody call me from this no.[protected]Prathvi raj chauhan) and asked about lowetry (15 lack) but he want to diposite 5000 rs. as a service charge on this ac.- [protected] (Arjun Raj) form Aderi East Krishna Nagra Bandra Road Ghandi Palaza Second Flor Mumbai. he calling me at this no.- [protected].




Ajay Kumar katiyar

Mo.- [protected]
E-Mail- annu.[protected]@gmail.com

Fake calls for 25 lakhs lottery from airtel(But Actually it is from pakistan )
Fake call from pakistan at least country code say so (+92)
I got missed call from number [protected] on 20th june 2012 .when i dialled the number he told me that that i won a lottery of 25 lacs.
and provided me number [protected] and told me to call.
Please Be alert as such Hoax calls are coming again......

I had applied for an Airtel broadband connection in September 2011 and paid first month advance as 1600INR.
However no connection was installed. I kept badgering them to install the connection but to no avail.
Since then they have generated monthly bills for a connection that is not even installed.

Once they said they'll waive the bills and install the connection but still failed to act on it..

Fed up, I asked them to cancel the connection which does not even exist and to refund my initial amount that I had paid.

Since then I have sent mails to their appellate officers, nodal officers, customer care but all I get is a reference number saying the issue will be resolved but no resolution till date.

Last week they said they'll start legal proceedings for non payment of bills. I told them that I can't be expected to pay for a connection that does not even exist. They said they'l make a note that the connection is not installed. But yesterday I again received a notice saying legal proceedings have been initiated.

The court date has been set for 28th June but they have specified resolution date as 12th July. It is clear that their different departments do not coordinate.
This behaviour on Airtel's part is absolutely despicable and I would like adequate compensation for the ordeal that they put me through since the past 10 months.

Respected sir ,
Iam Mahaveer jain from chennai tamilnadu and my Airtel prepaid number [protected] ..I was having my balance of Rs.202 in the date of 19.06.2012 & my auto renewal of rs.36 for sms pack was done & my balance should be Rs.166 but it was not there & all my money got deducted automatically ...so i called up 121 for enquiry and the person who took my call couldnt answer properly & he told that he will transfer to his senior executive to clearify my doubt so he transfered the call but i waited for long time but no reply so disconnected the call & tried again but the computerised call dissconnected automatically ....so i here by request you to please clearify my doudts ...i hope i will really get cleared of my doubts

Thanks
R.Mahaveer jain

Hello Sir/Ma'am,'
I have received the following mail telling that I have not paid my airtel bill for last few month.
[protected][protected][protected][protected][protected]
Dear Customer,

Airtel Landline No: -[protected]

Account No: - [protected]

Regarding non payment of bills towards the above said account for a net
outstanding of Rs.4079 which is not paid from past few months. This is to
inform you that payment needs to be made on or before 13/06/12, to avoid
further legal proceeding.

If payment is not made on or before the mentioned date, there will be a
legal letter which will be initiated from Lokadalat.

Please ignore this mail if the payment is made.

For any further clarification, feel free to contact Ms Bhavya on [protected]

Note: Please do not reply on this e-mail. For further communication, mark a
mail to collections.[protected]@airtelmail.in with your contact detail.

Regards,
Bharti Airtel Ltd.,
[protected][protected][protected][protected]
I have already disconnected my airtel broadband connection when I left bangalore 1yr back. Can you please confirm what wrong is with this. This is really annoying that I am receiving such mails, this is against public interest.

No response to the emails aswell. Really a bad experience with Airtel.

From: Thusoo,A,Ashish,M7A511 C
Sent: 18/06/12 9:23 AM
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com
Cc: [protected]@live.com
Subject: FW: Mb number [protected]


No response Yet only auto-generated response.

Regards
Ashish


______________________________________________
From: Thusoo,A,Ashish,M7A511 C
Sent: 15/06/12 1:31 PM
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com
Cc:
Subject: Mb number [protected]



Good Afternoon,

I am using airtel Co-operate connection from last 2 years approximately, In the month of April a guy from Vodafone contacted me and said that we will provide a better deal for Blackberry Services than Airtel and Truly speaking I like there deal for Blackberry services, as you guys charge a lot for Blackberry Services. So I placed a request for number port , I got the port ID via SMS. Later I receive a call from airtel they asked me why I want to port the number and I told them the reason.
They informed me that they will not charge me for the Blackberry Services(EDGE) for three months by that time Airtel will come up with better deals. So I agreed with them which I think was a big mistake.
I called to your Customer Service Dep't. in April and they confirmed yes you won't be charged for 1st three months.
But that was not the case I was being charged 499 rental for the package of 899 which was not the package which I was told.
I called many times regarding this to the Customer Service but they failed to help me and advised me to contact you. I don't want to repeat this again and again, so I am writing a formal Complaint to look into this to resolve this issue so that I can pay my outstanding bills and can port this number to some other Service Provider.

Regards
Ashish Thusoo
Mb. [protected]

We have been purchased Airtel digital Tv connection through online and got the order no:2052688 and customer id :[protected] dtd 15th of June'12 , we regret to say that we have not received activation so far. We have not received even any intimation from customer care of the same.

Pls. do the needful.

Airtel is sending SMS from AX-SYCRKT.

I am an Airtel prepaid customer having the number [protected]. Airtel is sending SMS from AX-SYCRKT.
I have not subscribed, but still every now and then cricket sms are sent to my mobile. And also Rs. 1 is being deducted. It is just irritating. I do not like cricket. Kindly unsubscribe the VAS for cricket and revert the amount.
Also cancel all the VAS, I wish to be in Don't Disturb Mode.

My contact no. is +91-[protected].

I lost my airtel sim for post paid mobile no. [protected] while in malaysia. I called up the airtel customer care center in 4th june 2012 and asked them to deactivate the number fearing misuse. Later when i returned back to India, i purchased a new SIM from airtel office in bannerghatta road near jayadeva circle on 12th june 2012. This sim card has not been activated yet. Each time i call up customer care, nodal zone care or walk into customer care center, they only ask for 6 hours - 24 hours time to activate it. But even after a week, nothing has happened so far. Request you to look into it.

Sir,

This is with ref to my mobile no [protected] (postpaid). I have activated GPRS for 98rs and Airtel executive told me that I can use 1GB internet access for the next one month. After variopus call from me Airtel Executive has confirmed me that my internet is active and no more extra charges will be billed for next one month, but I receive bill of Rs 6500/- stating usage of internet in my mobile. Now nobody in Airtel is helping me clarifying this issue rather they are treating me to pay the amount without any clarity. Airtel executive given wrong information about GPRS activation and billed me wrongly.

Please intervene in this regard.

Thanks,
Karthik

Hello.I use the zong facility in my airtel phone to make online payments.
But yesterday while upgrading my membership in a website using zong, the process couldnt be completed.
Everytime i texted ZONG to the number specified, Rs.3 was deducted from my airtel account.But the actual payment didnt happen and i couldnt upgrade my membership in that website.Today when i try again it shows 'spending limit reached'.I dont have a credit/debit card to use.
So please tell me how to increase my zong spending limit in airtel account.

Please take action for this. Each time i have to call the customer care and loose 3-4 rs for deactivating this. Further more they wont deactivate in a single instance. They make me to call them repeatedly 2 to 3 times and after loosing my temper and shouting at them, they deduct the auto renewal and credit the balance into my account. This is cheating. For ex if the rate of a booster is 18 this includes service tax and processing fees. But they deduct 18 rs from our original balance. This inturn has a processing fees because if we topup for 50 it only gives 43 as talk value. So they are placing tax over tax until my money gets drained.

For others who have lost money in auto renewal just shout at the customer care exec..

Hi,

I have taken this corporate connection from Airtel.He has activated a wrong plan for my number ( [protected]) .After 7 days I got a call from Airtel Customer care regarding my plan details , then I realized that they have activated a wrong plan for my number.I enquired with the person who has given me this plan , he showed me the form and the same plan which i demanded for was written on the sheet which i signed. He made my plan change and told me that the issue is resolved and the bill will get generated according to . my new plan. But, after few days when the bill got generated , it was according to my previous plan. I raised the concern again with them on Emails and on mobile . But they didn't replied . Then one of their employees told me to pay the present bill and from next bill cycle your issue will get resolve. But, after getting the next bill they have added the extra amount along with the late fees. They are not replying on calls and also my emails.

I have the detail of the person who gave me this connection along with the Emails copy.
Its been more than 1 month I am fighting for the solution. The amount the have cheated on me is more than 500 Rs.

Please help me out with my issue.Below are the details mentioned about my plan.

Plan applied for:- bill plan charges super value cug 349 plan

Wrong plan activated by your side :- bill plan charges -super saver 349 cug plan

I want you take the necessary actions as soon as possible.

Thank and Regards,
Daman Singh Malik
mobile:- +91-[protected]
email:- [protected]@gmail.com

Hi, I am vipin dixit from south delhi moti bagh would like to file a complain against bharti airtel as i received a new postpaid connection few month ago and i got oraly confirmation that i will receive 5 gb internet data pack with the connection so once i received the sim after verification i start using data services and i was aware about my uses limit of 1000 so next day i receive the sms unbilled amount 2500 somthing i surprised so i call to customer care and agent told me that i will credit in my billing as per my plan at that time agent did not inform me about my data plan also i was too aware about the my data plan which i got informed earlier so i continued to use GPRS services of my number finally after two days i got msg o[censored]nbilled amt apprx 4500+ so i was shocked and had some doubt so i called again about it at that time agent told me the same and third day i called again customer care to know my data plan as i had doubt about it that agent told me that first 2 days my data pack which was informed to me 5 GB not activated and it activated on third day so o have to pay first two days amount which is arround 2750 after 200MB discount i asked them to waive it as i was not aware about it and as i am a geniune customer and really would like to keep the service and ready to pay all my calling and rental in bill but that much amount i cant pay but he dinied and provide me there upper complain office email address i sent them email so many times about it as i was not aware and how come i got bill more than my limit which was 1000 also i really would like to keep the service and number with airtel but i recieve the same repply like they dont see my request not even want to read it and all three email like from aitel.in nodelofficer or one more email address for complaint or customer service i got same copy past on my arround 10-15 email request and also they disconnect my service and after my so many request they did not restate it and after 2 month i start geting calls behalf of airtrl to thrretning me to file case and to pay the amount and today I got court notice under IPC 405/406/420 from one of advocate behalf of airtel bharti about to pay the amount 2750+500 for this notice charges,I have a request please assist my this request and help me in this situation as I did not do any crime and was received wrong commitment and information and I was agreed still agree to pay what ever legal bill amount agaist my uses but that don't want to here from starting and look like want to use legal notice to get the dues no Matters about the customer complaints.this is the worst experience I got with airtel customer service and I disided to do complain agaist them as I can pay the amount but that way that approach to collecting it which is not in right way so please help me on this issue if you can as I am a service man with family have so many problems to face the legal fight so suggest me what I should do in it.

Thanks waiting for your response vipin dixit [protected] [protected]@hotmail.com