Airtel Complaints & Reviews

I bought a Airtel Postpaid Connection on April 27th, But still Sim haven't got activated!! Even i compliant to the superior Person Airtel.. Non of the Airtel Guys are not bothered of there customer... and the sim no and mobile no :
[protected] H4-WD,[protected] there is no proper response from Bharti Airtel.Its a very bad and pathetic service!!This the details of Person from airtel sold the sim
Name: Soubha and her no's [protected]/[protected], and she gave me other guy called Mahesh And his no [protected] Both of them not picking my calls no replay for my messages do take actions against those two Airtel executives people who is fooling your airtel customer trusting your company!! in bangalore!! i dont' how many of them are fooled by these Airtel executives...
And this is my No:[protected]/[protected]

I had an airtel lan line connection and have asked the company to close my connection in the month of march. To make sure they don't irritate me with the billing dates I have maintained email communication . However the company is so bad at closure of connections that I have to finally drop a complaint. I have experienced this even in the past when the connection was bought in delhi. Below is the email communication .

I have requested them to stop calling me for payment of bills when the connection has been closed. But they wouldnt stop calling me or sending bills.



To: [protected]@in.airtel.com
Cc: [protected]@in.airtel.com
Sent: 23/05/2012 10:07:21 AM
Subject: [Suspected Spam] Re: Your airtel Bill for airtel number: [protected]_kk,Bill Date: 06-May-2012

BELOW IS THE TRANSACTION HISTORY OF THE RECORD OF THE LAST BILL BEING PAYED .
NOW PLEASE STOP CALLING ME FOR PAYING ANY MORE BILLS.

31/03/2012 BIL/[protected]/AIRTEL LAN LAST PAT/AIRTEL_MICI27
1,500.00

MAIL SENT FOR CLOSURE ON 21 MARCH

Wednesday, March 21, 2012 8:11 PM
From:
"manisha kalia"
Add sender to Contacts
To:
[protected]@airtel.in

Hello Sir,

I would like to request closure of the airtel broadband number : [protected] .
Please provide the balance amount to be payed . Once payed I would not like to
get calls for a second payment hence please make sure it is the complete amount.

Also please close the connection without any hassle .Please let me know if any
other details are required.

Thanks & Regards
Manisha Kalia
MAIL SENT BY THE CUSTOMER CARE CONFIRMING CLOSURE

Dear Customer,

Ref: Email dated[protected], regarding the payment of Rs. 1500 made for your
airtel number [protected] .

Thank you for writing to airtel and the opportunity to assist you.

We would like to confirm that we have received your payment of Rs. 1500/- on
[protected] through online towards your bill dated[protected]. This amount has
been credited to your account and will reflect in your subsequent airtel bill.

Further we would like to confirm that we had already registered a request with
reference number 13380302 for cancellation. Our team is working on the same and
the request will be resolved by 7

days from the date of request (24-MAR-2012).

Please do write in for any further assistance.


Warm Regards,
Priyanka Murthy
customer care executive
bharti airtel limited.

I purchased a pre paid sim card(mobile number [protected]) on 10th may2012 from The Mobile Store, munshipullia, lucknow. I used it til 08may2012
morning. Suddenly the sim card stopped working and on calling it showed not registered on network.On enquiry to customer care they told that there is no information about this SIM except that it is not connected to switch. On enquiry to Airtel office no body is clearly telling why sim is blocked.someone is aying that my document were not sent by dealer though I deposited my passport photocopy and photograph at the time of activation. Airtel C.R.E is saying that I missed the verification call that is why my sim is blocked.I might have missed some call when it was on odd timing as I might be driving or taking bath at that time. Though once I had received one call in which they confirmed my address and my father's name.
Now they are again saying to submit all the documents to give duplicate SIM.I would be losing my Rs421 balance and 740MB 3G internet which was balanced at the time of deactivation.
Kindly help me so that I can get again same number and I may not lose my balance money.

Dr.Praveen Seth
Alternative mobile number : [protected]

RESPECTED SIR,
5 DAYS BEFORE I HAD UNREGISTERED FOR DND TILL NOW I DIDNT GET ANY RESPONSE FROM AIRTEL
WHEN I CALL TO AIRTEL CUSTOMER CARE THEY ARE SAYING WE DONT HAVE INFORMATION ABOUT IT.
PLEASE INFORM TO AIRTEL DEREGISTER FROM DND.
MY MOBILE NUMBER IS [protected].
DUE TO THIS IAM MISSING LOT OF JOB OFFERS.

Last week, I have applied for Airtel Broadband connection and the airtel exeuctive contacted and took 501 rupees along with documentation. He promised that connection will be given in 48 hours. It's been 8 days now and nothing happened. Today I called customer care and came to know the they are not giving connection to me and didn't quote any justification. Process is total rediculous.

Moreover they haven't informed me about the status. I ended up calling many airtel people and none of them given proper response.

Dare: 08.06.2012

Dear Sir,

Airtel is charging Rs.3/- per day as renewal for NOVOSOL_Cricket Daily subscription service from my balance without my consent,
I had already requested the customer care of airtel by my mail dated 04.06.2012,05.06.2012 & today on 08.06.2012 but problem is not solved as yet.
I want that it should be stopped immediately as I do not require this service.
Kindly stop renewal of daily subscription immediately.
My mobile No. is [protected]
Expecting early response.

Ravi Prakash Srivastava

my customer ID is [protected]. i deposited a sum of rs 500 on 07.06.2012 at about 1100 hrs and instead of many complaints to cus care service did not resume. the man sitting at the customer care is such a careless fellow that he even insulted me as if i am demanding from him alms. the statement showing daily burn rate at 16+ fupees where as there is no channel i can view

It is ridiculous that my prepaid mobile number was suspended WITHOUT PRIOR NOTICE to me. Until yesterday (07-Jun-12) morning my airtel number was active and receiving messages. I am in Singapore using this number in roaming. I am a frequent flyer and use this airtel number whenever I am in India (Chennai). While in Singapore, I use this for incoming messages from India.
When I ask about this to the customer care, they say that this number was deactivated as there were no usage for past months or no recharge for Rs.200 for last 6 months. I took this number 4 months ago only and I recharged for 200 when I took the number.
When a number can be deactivated, why can it be activated again?
This is really very annoying. Atleast an SMS or email communication should have been made prior to deactivation.
I received airtel promotional messages yesterday morning also in the same number and evening the number is gone. I had received lots of romotional
broadcasting emails from airtel in the past. When you send those emails, why can't you send an email mentioning the deactivation notes?
Is this what you say customer care? This is real stupid process.
Don't you think that receiving an SMS doesn't mean that the number is in use?
Customer care officer asks me to walk in to a nearest retailer to get a new number; non-sense. Just because you deactivated my number with no prior notice, you want me to walk to a retailer for a new sim card huh?
The worst ever network providers are all there in India. Grab money wherever possible and leave customers in hell.

We had one account with Airtel Limited. Relationship No. of this account is[protected]Mobile Nos. [protected], [protected], [protected]). We had ported this account to Vodafone in October 2011. Now International Roaming Security refund of this account is Rs. 7079.69. We visited Airtel 3B2, Mohali Office and Phase 2, Mohali office several times. They assured us that refund will be received within 60 days and they are giving no response. And by now over 200 days have passed, but no refund has been received till date.

Hi ,

My name is Gaurav Kumar and I have an Airtel Postpaid number [protected] , On last Saturday ( 2nd June 2012 ) , I somehow lost my mobile , so I blocked my number ([protected]) using Airtel 121 service , next day was Sunday so , I went to Airtel Banargatta Road office , near to Jayadeva Hospital on Monday ( 4th June 2012 ) and took a duplicate SIM number [protected] , and they told me that this will take at max 24 hours to get activated , It was not activated till Tuesday ( 5th June 2012 ) 1:00 PM , then I called the Aritel 121 customer care , they told me that the SIM is activated from their side , if you getting the SIM registration failure message then you need to go back to the same Banargatta Road Airtel office , to check the issue , So same day I went to the office , the Airtel Guy told that there is a problem in the Handset so you need to check this SIM in some other Handset and he also told me that he doesn’t have spare handset , So I have to go outside and check if the SIM card is working in another set or not . I came back to my office and Verified with 3, 4 different Mobile Handsets but no Luck , every were its was saying SIM REGISTRATION FAULURE , So I went back to same Aitrel office with an addition Mobile Handset to show that there is a problem with the SIM not the handset . Again the Airtel Service guy told me that you need to take a new SIM because this SIM having some issue and for taking a new SIM you need to again provide all the documents like, Photograph, address Proof etc, but photograph was not there at that time with me, but they told me that they cannot help me and without a photograph they cannot issue ne a new SIM.

So on next day (Wednesday 6th June 2012) , again I went to the same Airtel Office with the required documents and collected the new SIM number[protected] . And again the Airtel Guy told me that SIM will be activated by end of today. But It was not activated after 24 Hours, So I gain went to the same Airtel office on Thursday 7th June 2012 , and in the office they told me that the SIM will be activated in another Half an hour , But I waited in the Airtel office of an hour but still my SIM was not activated , the Airtel Guy told me that it look like there is some issue in the system and he asked me to talk to the Manager , when I talk to the Manager She told me that she need to check internally there is some profile mismatch , and she asked he to again wait for 24 more hours . So I again talk to 121 and they told me that he has escalated this issue and this issue will be resolved in another 4 hours and the issue number is 44024728 .
Again Today Morning I called the Airtel 121 customer care , and they told me that everything look perfect from their side the SIM is very much active , if you are getting SIM Card Registration Failure then, you need to take a new SIM third time and today call interaction number is [protected] . As I am a technical person and I know that no one has able to pinpoint the issue, so I am sure that if I take a new SIM again then nothing will change.

Please help me and let me know when should I be able to get my number activated , its more than 5 days now , And still I don’t know what is happening , every time they are asking me to contact Airtel after 24 hours .


Regards,
Gaurav Kumar
Mobile no : [protected]
Email : gaurav.[protected]@gmail.com

Respected Sir................
my self LAXMAN SINGH . I purchased 4 airtel prepad commection on my identity.And suddenly they were blocked.............no. are...[protected]
[protected]
[protected]
[protected].
all no. are on my id. As i know distributor done some mistaken with my documents. And before it also my some no. done MNP automatically without my knowledge
I went near AIRTEL RELATIONSHIP CENTER they told me about ths matter...your numbers are negative status.And I also called to NODAL OFFICER .....ON 6 JUNE2012.Then I called CONUMER CORUM they give me your site. I am fully disturbed due to ths matter. So please sir kindly solve my problem.

My all connection named on LAXMAN SINGH s/O KALU SINGH
SUTHARO KA MOHALLA ,
DEBARI, DISTT- UDAIPUR (RAJ.)
SO SIR SEE MY PROBLEM AND GIVE ME SOLUTION. MY CONTECT NO. [protected] ,[protected].

LAXMAN SINGH [protected]
[protected]@gmail.com

Dear Sir,

I have applied for Airtel Broadband connection last Thursday. The Airtel people promised me to arrange for the connection within a day, but I am yet to get the connection until now. It has been a week since I applied for the connection. I have already paid for the connection and the payment has been passed on[protected].

I have been contacting several persons regarding this issue, but they are not attending the call. When I contacted the Airtel Customer Care, they told me that the connection was not feasible in our area. Then how can you pass my cheque before you check the connection feasibility.

I am very UNHAPPY with your service and the way your airtel people respond to my service calls.

I would never choose or recommend any airtel service to any one, i feel very much CHEATED. I have been used by your executive to reach their monthly sales target, If there is no feasibility why should your executive give me false promise.

Airtel Executive who cheated me

Velan ([protected]/[protected])

I request you to kindly look into this issue and arrange for refund.

Airtel Application Number : 1284678

Mobile Number : [protected]

Cheque No: 311727 (Dated 30/05/2012) - ICICI Bank

Looking forward to your earliest reply.

Regards,
K.Saravanan

Hi,

My Airtel DTH Subsciber ID is [protected].

My HD set top box has been replaced around twice in the past 8 months. For the first replacement i had to make a payment of 750. Luckily, for the second replacement i did not have to pay anything because it fell in the warranty period which is 3 months. The replacement set top box is not a new one. It is a second/third/fourth hand box (which we are not aware of). The second replacement was done on Feb 25th.

Yesterday(June 5th) the replaced set top box again stopped functioning. Today the technician came home with a second hand set top box and was demanding 750 again. When i contacted customer care they say there was no other option but to pay for the replacement. This i believe is a new way of providing value added services to customers. The customer care said we promise that this will not happen again. I don't know what kind of promise that was.

I did not get my set top box replaced this time. I did ask the technician to leave behind the old box and take away the one he got. I will get the connection changed today.

Thanks Airtel for being kind!!!!

Regards,
Umashankar

I have an airtel dth from 2011 (Customer ID- [protected]). Last week I have requested to airtel for re Installation for connection and when it did not happen after 3/4 days, I escalated the issue with your customer support team.( Escalation No[protected].

Day before yesterday your customer support told me that within 24 hours they will resolve the problem and made a con call with local DTH cable operator and over the telephone they promised that it will be resolved by 6th June before 9.30 AM.

As usual nobody turned up and called by 9.30 AM and at 10.30 AM I went out for my work.

At evening 4.30 PM engineer called up and told me that he is coming within 30 minutes to 1 hour. Today 7th June 12.38 PM

he has not yet turned up refused to pick my call even after I made several calls.

Please explain what is 30 minutes or 1 hour as per Airtel standard?

I am corporate customer of Airtel and given lot of data business to the company but looking at DTH service I am apprehensive now. The entire experience is nothing but pathetic and Insult.

I have a problem with the service levels of Airtel Broadband team. They are extremely incapable, they make false commitments and their technical staff which visited our place is extremely rude.

My Wi-fi has not been working properly since 29th May and today is the 10 day since I made the initial complaint to Airtel customer care.

Since then I have spent more than a total of 3 hours on phone with the Airtel customer care teams and their Nodal helpdesk teams from Delhi, wherein they have given false commitments about how soon a technical visit would be arranged to my place or how soon my problem will be resolved.

Each time you call their customer care or ask to speak to a supervisor or call their nodal helpdesk, you are routed to a different person. Therefore if you make calls to each of the above mentioned continuously for 3 days or more like I have, you would have spoken to 9-10 different people.

Add to this the different people who call you back regarding your complaint and the different tech representatives, so you have 15-16 people you have to deal with to get yourself heard.

The first tech representative who visited our place called us up and we fixed a time and date for the next day for his visit and he confirmed the same. He then submitted feedback to his customer care department that I, the customer was not contactable and then failed to show up the next day.

After my complaint, he finally showed up after 2 days and was unable to resolve our problem.

Another 3-4 days or followup with Airtel resulted in another technical visit by another rude tech representative, who claimed that my modem (provided by airtel barely 3 months back) was faulty and said it needed to be changed. He went to get a replacement but did not come back and refused to answer phone calls the same day.

When he did return the next day, he replaced my modem with an older used one. Although the internet wifi started working then, it stopped working once again a couple of hours after he left.

After that at times it would start working for a few minutes or an hour and then stop again.

This resulted in another 2 days of followup calls from my end to airtel, after which the same executive came back. Since the internet was working while he was visiting, he refused to believe that it goes off from time to time.

As far as he was concerned, it was working during his visit and we were lying about the internet not working throughout the day.

A subsequent call to the nodal desk once again yielded no result, because the nodal desk executive refused to have out problem checked out. She also refused to beleive that the internet stops working for hours together. As far as they were concerned , it was working for the few minutes while their executive was at our premises, so their responsibility ended there.

I dont know what to do about this pathetic service level as there are multiple points of contact within airtel and noone has any accountability.

Dear Sir,

This is further to our complaints on Airtel DTH Customer Care centre vide reference no. 19314403 dated 01/06/2012, 19434672 dated 05/06/2012 and 19485730 dated 07/06/2012 and regular follow ups with engineer, our problem has not been resolved yet. It has been observed on each call either at customer care or to engineer no one is able to understand our problem and not able to give suitable reply. Yesterday, on 6th...

I RECHARGED FR RS 50 FROM YOUR SITE ON 7/6/12 FROM MY SBI ACCOUNT AND RECEIVED MESSAGE THAT RECHARGE HAS BEEN DONE, BUT TALKTIME GIVEN IS RS1 PF 43.50 STAX 5.50, TXN ID [protected]. YOUR SITE CLAIMS THAT THERE IS FREE RECHARGE, BUT RECHARGE HAS FAILED,CUSTOMER CARE IS SAYING AMOUNT IS NOT RECHARGED, KINDLY REFUND THE AMOUNT AT THE EARLIEST

I got online recharge done, through Airtel website. However, even though the amount (rs. 444) was debited from my account the recharge was not successful. I again tried online recharge, and it was successful the second time.
When contacted the customer care, they said it will be refunded in 24 hours, however there is not refund yet, Also now they have stopped responding to mails and the customer care executives don't have any answer.
The transaction detail of the failed recharge are:
PURCHASE 444.00
AT BHARTI AIRTEL LIMITED 06:22:28/814114
[protected]/INR
[protected]/[protected]

Dated - 24th May 2012

Kindly let know the way forward

Hi,

I am Avinash Veleshala (Mobile no: [protected]) facing a trouble with Airtel service provider and their customer care executives. Due to the network issues at my work area I have sent a message for MNP in May 2012 but later because of few unavoidable circumstances I am unable to change for other network. In the mean time I have received a call from Airtel Customer Care executive and she said that we are the privileged customers of Airtel and they don't want to lose us. So they are ready to activate an offer and the offer details are: local call cost: 30ps/sec, national call cost: 1.2 and 1.5 ps/sec and she gave me some code to activate this offer for my self. I said I am not interested with any kind of offers and she disconnected the call thanking me. But to my surprise that offer got activated on my mobile without my intervention and when I called Customer care executive he said that this is a trial offer for 30 days and you will be charged 1 Rs/day as the rental after 30 days. I asked him to de-activate it but he is saying that he don't have that permissions to deactivate and he is blaming me completely saying that they don't activate any kind of offers without customer's permission. I have called them many times and the response is the same. sometimes they are asking me to stay connected and will transfer the call to their higher officials. But again to my surprise they are disconnecting my call in a minute or two. Hence there is no kind of reply from these people and I got vexed with this kind of behaviour of Airtel Customer care executives. Request you to please help me in proceeding further.

Thanks,
Avinash Veleshala
[protected]

I have purchased 3G data card from Airtel on 03.06.2012. They promised me that it will give the 3G speed
With 2GB data for a month in Rs 202/-. But I observed that its speed is even worst than 2G provided by other operator. Airtel being a reputed and trusted operator cheating the customer by giving false statement. Even when I m searching the network there is no such Airtel 3G network. Sir I request that my case should. Be considered sympathitically and either 3G speed should be provided or my money should be refunded