[Resolved] Airtel — MNP not done | |||
Dated :24/05/2011 To, Nodal Officer Karnataka, Airtel. SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT Hi, I have applied for MOBILE NUMBER PORTIBILY from IDEA postpaid to AIRTEL postpaid (MOBILE NO: [protected]) on 09/05/2011 and i was told that it would be done within 7 days as per TRAI RULES AND REGULATIONS. Today is 24/05/2011 and my no. is not yet completely transferred to AIRTEL. Both Outgoing & Incoming calls are active. I have called to the MNP HELPLINE NO. = [protected] but there were not able to provide me clear instructions, they just provided me with complain nos. 37453485, 37588370 and MNO Order No. 38660340. I went to IDEA CUSTOMER HUB as well but they said that there is no rejection from there side. Everytime, i called in AIRTEL MNP HELPLINE NO. = [protected], i was told that i will get a call within 24 hrs or 48 hrs, but i have nver received any call from them yet. I also went to your AIRTEL CUSTOMER HUB at Mahadevpura ,Bangalore several times and there the manager Joy told me that its approved and should have happened by now. Though Joy was helpful but there was no resolution to my problem. I want you to please take proper action on it and get my issue resolved within 24 hrs. I have opted for Postpaid Subex Ltd (Also known as Subex Azure) corporate plan. This is the last time, i am requesting you to take action on it and if my problem persists, I am ready to file a complaint with the CONSUMER FORUM as I am protected under the CONSUMER PROTECTION ACT of 1986. The consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to the deficiency in your services. I got to know about a similar case please refer which was resolved by Airtel https://www.consumercomplaints.in/my-complaints.htmlairtel-vadodara-gujarat-c521281.html Regards, Sunay Zelawat Mob: [protected]/ [protected] Flat no. 329, Maple block, Doddanakkundi, ORR, Near Alpine eco apt., Bangalore - 560037. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Hi Rakesh,
I did not get, what did you resolve? My Idea connection is till active, when will the MNP going to happen?
Kindly elaborate.
I did not get, what did you resolve? My Idea connection is till active, when will the MNP going to happen?
Kindly elaborate.
Hi Rakesh,
I just has a discussion with the Idea nodal office person, he said the UPC submitted my Airtel guys at mahadevpura branch was wrong, that the only reason for the rejection.
So according to Idea its a complete goo[censored]p from Airtel's side. You need to resolve the issue at the earliest, else I need to seek help from TRAI.
Regards.
Sunay
I
I just has a discussion with the Idea nodal office person, he said the UPC submitted my Airtel guys at mahadevpura branch was wrong, that the only reason for the rejection.
So according to Idea its a complete goo[censored]p from Airtel's side. You need to resolve the issue at the earliest, else I need to seek help from TRAI.
Regards.
Sunay
I
Hi,
Please find the Mobile no. Portability issue in detail.
Mobile No. [protected]
Current Service Provider - Idea
Mobile no. portability reqested for - Airtel
Reason - Idea's network is not good in my area.
1) On 9th May 2011, I requested for MNP by sending PORT [protected] to 1900 (This no. generates MNP unique code)
2) In sometime I got a sms from 1901 with the unique porting code "IX325565" with expiry date of 24th May 2011.
3) Same day I went to Bangalore Mahadevpura airtel centre to apply for MNP from Idea to Airtel.
4) Airtel representative "Joy" was handeling the request. Another Airtel representative filled up my form, collected passport size photo, Pan card copy, electricity bill copy, got the form signed and handed over the sim card with the no. "[protected] H2-WD".
5) He ensured that the process should take min 4 working days and max of 7 working days,
6)I got a MNP update on 12th May 2011 from 1901 that " Request for porting to Airtel has been received and the application is in process"
7) After this there were no updates and hence two times I visited Mahadevpura Airtel office and Joy kept telling that it is under process and I should wait. On my second visit she also provided me with her mobile no. ([protected]) so that I can ask for the updates.
8) Mean while I was constantly doing follow ups with Airtel MNP help line no[protected] and Idea help line no.[protected], but I failed to get any information regarding my MNP status. Airtel customer representative kept saying that they can see an MNP request for 12 May 2011, so i should wait for sometime. The also provided me with few ticket Ids[protected],[protected] Also with MNP Order No. 38660340.
Where as Idea Customer care was totally unaware of any such request generated from my number.
9) After constantly messaging Joy shereplied few of my texts, saying
24 May 2011 - Sir today I did not go for work.
25 may 2011 - Your order got rejected and they are telling to apply for a fresh reqest, please send me a new MNP code as the older one got expired. You can sms me the new code, no need to visit the showroom. )I forwared a new MNP code "IX346623" with expiry date 9th June 2011)
26th May - Sent mail yesterday to the MNP department, still waiting for the reply.
27th may 2011- Its in process, the account no. is [protected].
10) I have also raised a complain againt Airtel at https://www.consumercomplaints.in same can be traced using the link
https://www.consumercomplaints.in/complaints/airtel-bangalore-bangalore-karnatak...⇄ This was submitted on 24th May 2011 and I got a vague reply from some Airtel representative Rakesh Ranga on 28th May 2011 & 29tth may 2011 that the issue has been resolved. There was no detail about the resolution, my idea sim is still active and MNP has not happened.
11) Mean while is send my complains to Airtel, Idea, TRAI email ids ([protected]@trai.gov.in, [protected]@airtel.in, Corporate Accounts <[protected]@idea.adityabirla.com>) to resolve the issues but there were no solutions provided, they did not even replied back, except TRAI who forwarded complains to the following email ids ("ajay.sharma" <ajay.[protected]@idea.adityabirla.com>,
"Hemant.Coomar" <Hemant.[protected]@airtel.in>, "rahul.vatts" <rahul.[protected]@idea.adityabirla.com>, "ajay.sharma" <ajay.[protected]@idea.adityabirla.com>).
12) I aso sent couple of emails & sms to Ashish gupta who is the manager for Subex Idea corporate accounts, but her did not even replied to mails and gave fake commitments by replying the SMS (Gupta Ashish <gupta.[protected]@idea.adityabirla.com>, [protected])
13) I was also constanty following up with syed from Idea Nodel office to give the reason for MNP rejection as Airtel faild to provide the same. I got to know that a wrong MNP code was submitted by Airtel MNP dept, due to which Idea has rejected the request.
14) On 30 May 2011, I again went oto Mahadevpura Airtel shop and asked for an update from Joy, she said that she has forwared a correct MNP code to the Airtel Sales/MNP team but they entered the wrong code in their system. She also made me read the email and check the code that she sent, it was correct.
15) On 01/06/11 I got this account no, from Joy (Person at mahadevpura Airtel showroom) [protected].
17) Anil from Appelette office also confirmed that now everything is fine, and in another 7 days MNP will happen.
16) But when I called up Airtel MNP helpline, Customer executive said that this is just an account thats created in your name, there is no mibile no. associated to it. Even MNP tracker can no list my mobile no. So till now there is no Update on MNP.
I have all the emails and SMS backups exchanged between Airtel, Idea and TRAI.
Do let me know if anything else is required.
Regards,
Sunay
[protected]
[protected]
[protected]@gmail.com
Please find the Mobile no. Portability issue in detail.
Mobile No. [protected]
Current Service Provider - Idea
Mobile no. portability reqested for - Airtel
Reason - Idea's network is not good in my area.
1) On 9th May 2011, I requested for MNP by sending PORT [protected] to 1900 (This no. generates MNP unique code)
2) In sometime I got a sms from 1901 with the unique porting code "IX325565" with expiry date of 24th May 2011.
3) Same day I went to Bangalore Mahadevpura airtel centre to apply for MNP from Idea to Airtel.
4) Airtel representative "Joy" was handeling the request. Another Airtel representative filled up my form, collected passport size photo, Pan card copy, electricity bill copy, got the form signed and handed over the sim card with the no. "[protected] H2-WD".
5) He ensured that the process should take min 4 working days and max of 7 working days,
6)I got a MNP update on 12th May 2011 from 1901 that " Request for porting to Airtel has been received and the application is in process"
7) After this there were no updates and hence two times I visited Mahadevpura Airtel office and Joy kept telling that it is under process and I should wait. On my second visit she also provided me with her mobile no. ([protected]) so that I can ask for the updates.
8) Mean while I was constantly doing follow ups with Airtel MNP help line no[protected] and Idea help line no.[protected], but I failed to get any information regarding my MNP status. Airtel customer representative kept saying that they can see an MNP request for 12 May 2011, so i should wait for sometime. The also provided me with few ticket Ids[protected],[protected] Also with MNP Order No. 38660340.
Where as Idea Customer care was totally unaware of any such request generated from my number.
9) After constantly messaging Joy shereplied few of my texts, saying
24 May 2011 - Sir today I did not go for work.
25 may 2011 - Your order got rejected and they are telling to apply for a fresh reqest, please send me a new MNP code as the older one got expired. You can sms me the new code, no need to visit the showroom. )I forwared a new MNP code "IX346623" with expiry date 9th June 2011)
26th May - Sent mail yesterday to the MNP department, still waiting for the reply.
27th may 2011- Its in process, the account no. is [protected].
10) I have also raised a complain againt Airtel at https://www.consumercomplaints.in same can be traced using the link
https://www.consumercomplaints.in/complaints/airtel-bangalore-bangalore-karnatak...⇄ This was submitted on 24th May 2011 and I got a vague reply from some Airtel representative Rakesh Ranga on 28th May 2011 & 29tth may 2011 that the issue has been resolved. There was no detail about the resolution, my idea sim is still active and MNP has not happened.
11) Mean while is send my complains to Airtel, Idea, TRAI email ids ([protected]@trai.gov.in, [protected]@airtel.in, Corporate Accounts <[protected]@idea.adityabirla.com>) to resolve the issues but there were no solutions provided, they did not even replied back, except TRAI who forwarded complains to the following email ids ("ajay.sharma" <ajay.[protected]@idea.adityabirla.com>,
"Hemant.Coomar" <Hemant.[protected]@airtel.in>, "rahul.vatts" <rahul.[protected]@idea.adityabirla.com>, "ajay.sharma" <ajay.[protected]@idea.adityabirla.com>).
12) I aso sent couple of emails & sms to Ashish gupta who is the manager for Subex Idea corporate accounts, but her did not even replied to mails and gave fake commitments by replying the SMS (Gupta Ashish <gupta.[protected]@idea.adityabirla.com>, [protected])
13) I was also constanty following up with syed from Idea Nodel office to give the reason for MNP rejection as Airtel faild to provide the same. I got to know that a wrong MNP code was submitted by Airtel MNP dept, due to which Idea has rejected the request.
14) On 30 May 2011, I again went oto Mahadevpura Airtel shop and asked for an update from Joy, she said that she has forwared a correct MNP code to the Airtel Sales/MNP team but they entered the wrong code in their system. She also made me read the email and check the code that she sent, it was correct.
15) On 01/06/11 I got this account no, from Joy (Person at mahadevpura Airtel showroom) [protected].
17) Anil from Appelette office also confirmed that now everything is fine, and in another 7 days MNP will happen.
16) But when I called up Airtel MNP helpline, Customer executive said that this is just an account thats created in your name, there is no mibile no. associated to it. Even MNP tracker can no list my mobile no. So till now there is no Update on MNP.
I have all the emails and SMS backups exchanged between Airtel, Idea and TRAI.
Do let me know if anything else is required.
Regards,
Sunay
[protected]
[protected]
[protected]@gmail.com
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i request mr RAKESH RANGA OF AIRTEL to pls look into d issue as i m facing a lot of problem
thank u
gaurav naryani [protected] gaurav.[protected]@gmail.com