Airtel Complaints & Reviews

I purchased an Airtel prepaid SIM on 12 mar 2011 ([protected]) from Airtel dealer at Pune and submitted all documents. My SIM was activated same day. Subsequently I was called by Airtel verification team repeatedly and informed that the SIM is not registered in my name. One fine day oone of their agents called and then confirmed that all details have been corrected online while he was talking to me. However nothing was done.
I have raised atleast 7 mails to their nodal officer too and have been assured needful being done.Subsequently, on 4 April 11, I again submitted my documents to the dealer. Suddenly, on Sat 8 April 11, the SIM has been de-activated by Airtel. Serious issue is that Airtel staff entered wrong details and this can be a serious security issue if some one manipulates.

Probably to hide this seriuos lapse, SIM has been deactivated.

Airtel customer care is just a dumble ness.If you are trying to tell them your complains they are telling you to wait for an hour.even not registering your complains in airtel.this all person are illitrate.airtel broadband is just a cheating.


prvin silvani is one of thier executive from banglore who has not understanding english proper even not registering complains.

DEAR SIR,

HI MERA NAAM SAMEER LODAYA HE.ME AIRTEL DIGITAL TV KA CUSTOMER HU.MERA CUSTOMER ID NO.[protected] HE. MENE 1ST APRIL 2011 KO MERA DTH KE RELOCATION KE LIYE REQUEST DI THI.OR MUJHE 3RE APRIL 2011 KO 11.A.M KA TIME DIYA THA.AAPKE YAHA SE KOI BHI CALL NAHI OR KOI ENGINEER BHI NAHI AAYA TAB MENE PHIR SE PHONE KIYA TO MUJE 4TH APRIL KO BEFORE 2 P.M KA TIME DIYA KI AAPKA RELOCATION HO JAYEGA.FIR 4TH APRIL KO BHI NAHI HUA PHIR SE PHONE KARNE PAR MUJHE NEXT DAY KA TIME DIYA GAYA.IS KE BAAD MENE AAPKE INDORE KE FLOOR SUPERVISOR MR.BUNDELA SE BAAT KI OR UNHONE COMMITE KIYA KI NEXT DAY MERA RELOCTIN HO JAYEGA OR ME AAPKO SUBAH CALL KARKE BATAUGA KI ENGINEER KAB TAK AAYEGA.MR.BUNDELA KI TARF SE NA KOI CALL AYA NA KOI ENGINEER AAYA.PHIR JAB MENE CALL KIYA TO MERI BAAT INDORE ME FLOOR SUPERVISOR MR.SIDHARTH KHEDVE SE HUI OR UNHONE COMMITE KIYA KI KAL APKA RELOCATION HO JAYEGA. PAR KOI NAHI AAYA.
AAPKE YAHA SE MUJHE AISE HI TIME DIYA JA RAHA HE PAR KOI AA NAHI RAHA HE. AB ME PARESHAN HO CHUKA HU.

AGAR AAP KUCH KAR SAKTE HO TO PLEASE KUCH KARVA DO NAHI TO MUJHE MAJBURI ME CONSUMER COURT ME COMPLAIN KARNA PADEGA.

I HOPE KI AAP IS MATTER KO THODA SERIOUSLY DEKHEGE.

THANK YOU,

REGARDS
SAMEER LODAYA
[protected]

Hello Sir,
I used to play online games a lot. So when ever i play online games my broadband connection frequently gets disconnected. I complained to the customer care and the technician will check the cables and says all are perfect. There is some fault in your system only. Then i Went to HP service centre and told them about the problem. They said there will be fault in the modem and they told me to call customer care and change the modem. So i made a complaint regarding this. Then the technician came and he didnt replace the modem. Till now he didnt replace the modem. I was very upset with this. Please see to it and take necessary action.Thank you.

Dear Sir,

I have done two times transaction of Rs.333+333 to recharge in my Airtel Prepaid Mobile Number : [protected] online threough Axis bank. The Amount is debited from my Axis bank Account but till now i didn't get the amount in my mobile.

Please clearify me what is happening. If You will do like this than nobody will go for online recharge service provided by Airtel.

Please do the needful to revert my amount and infuture nither i'll for online recharge option nor recommend anybody to do this.

Requestee,
Saurabh Shukla

I am Airtel HD DTH customer from Coimbatore. I had applied for the Movies Now HD channel through request given as SMS to 54325 on March 19th 2011. Then I thought it should be a matter few minutes that I get added up the channel. since there was no response for more than half-an-hour - I called the customer care and asked them about it to know that there has to be direction chnage done to my dish since the new channels are being given through them. They told me that some engineer will come and do that.
The next day as nobody came - I called them back again and told them that nothing has got corrected - so they said they are making some changes then and so I would be without any transmission for some time - and THATS IT ! every channel was off the transmission to my house (error message: SM2) - so it even much worse than before and so again called them to know that the changes should have been done after the change of the direction. One kind person changed back the settings and so everything was back to normal then. I got my Request No: 631448 and Happy code to be shared with the engineer on 25th March 2011 and then again another SMS with request No: 6317667 for another request of the same problem the same day. When I talked with the Customer care once again - they told me not to place any more requests. So kept quiet with that
After one week, I contacted the local DTH dealer from whom the equipments were once got - and a Lady answered saying that, " Sir! The customer care persons would state anything unreal of doing so you can't expect anything to happen within such a short time. There are about 15,000 requests pending and it would happen by that order" - I asked her if she could give any approximate time line for my request to happen and she asked me my request number and told me I need to call her again the next day to find that out. The next day and till now the number is out of reach.
I tried to get the personnel, who had once set the DTH in my home ( 6 months ago), so that he could come and get this direction business ready. He initially refused but later told that he would come if gets paid for it separately - I accepted for that. But after dodging for a 3 days with repeated phone calls - he never called me back to do anything. So I thought he was least interested for an existing customer and never thought being loyal for one poor guy sitting here who can't do anything about this. If he had refused, without offering me a chance - it would have been honest of him but he wanted money but never had time to collect it !!!
Frustrated with all my routes and got quiet for sometime again - for things to happen itself.
After waiting till 09th April I called the Customer care again explaining all this things once again - and again one gentleman, answered politely stating that he would make some one come over here to my home within one day (Request No:6767829 and the happy code).
I don't know what wrong I had done all through the procedure and no one had answered any truth till - if it would happen within some days or not - all of them were giving false promises. SO I HAVE THOUGHT OF CLOSING MY CONNECTION IF NO FURTHER ACTION IS TAKEN WITH THE REMAINING GETTING CLOSED BY 12TH MAY FROM ACCOUNT - AND JUMP TO SOME OTHER DTH SERVICE.
If there is a chance of any Airtel Managers to see this complaint - is there by any chance complete things, instead of calling me and giving me assurances???
Dr Victor Jerome Ambrose
[protected], Coimbatore

Dear Sir/Mam

I notice my balance deduction for use of airtel live for first time on 1st April 2011 when am amount of Rs 82 was deducted.After that I notice that every day some amount have been deducted due to use of airtel live (for browsing purpose like google.com, picture sites, live video etc) , which I have never used(browsed).

Till 10 April more than Rs 200 has been deducted from my prepaid mobile [protected].

I have already put complain in ailtel several times but no proper action has been taken.
Neither customer service accept to refund me any money for this unused service, nor they assist me how to stop this.

Is this the way that Airtel is supposed to deliver its services.

I am feeling hopeless, kindly assist me gaining proper services.

Also explain if Airtel cant take care of its customers, should I move to another service provider.

Thanks and Regards
Awadh Bihari
[protected]
awadh.[protected]@gmail.com

Hello sir/mam,
I am a girl staying in bangalore. I am using a reliance no. I am getting vulgar messages from an airtel number. I suspect this is somebody from my college. Plz help me & give me name & details of this number since being a student it is difficult fr me to go to police & complaint. The no. is[protected]. Plz help me, i will really be thankful to u. Waiting for your reply.
Amrita

I am for the last 3 months continuosly facing a problem that my static IP stops working everyday at night from 11.00pm to 6.00am, but never an issue in the day time. On sundays also most of the times it has a problem. On enquiring they there is no issue.
I have been regularly sending mails to the nodal officer with attachment of the screen shots of the issue. But no response. I have been asking them for the details of the downtime as per their recording system, no response.
Today 10/04/2011, the airtel complaint center executive informed me that my IP has been blocked at three servers for spaming complaints. For your information I do not have any email ID configured on my machine.
I have doubts that somebody is misusing my static IP by blocking my access at night and on sundays.

Nobody at airtel is ready to escalate the matter to the seniors, neither they are giving me any direct contact details of their seniors.

Thanks

Hi Sir,

This is to bring to your kind notice that I Anthony Francis was using your fix line broadband (Landline no: [protected]), I moved house in the month of Feb'11 and asked Airtel to transfer my services to my new address, however when airtel checked the coverage in the arear that i was moving to, there was'nt one, so i decided to close my broadband, i made a final bill payment of Rs 1900.00 at one of your outlet in Vaishali, Ghaziabad, after that i came to know that the connection was not cancelled even though i attendaed that final retension call that airtel to reatin the customer, but in my case retenion was not possible because my house was out of coverage area, after so many efforts by me i was retained by airtel i dont know on what grounds, i started recieving emails from airtel thanking me that i have decided not to move away from airtel services, i again visited your branch and had a word over the phone, and to my supprise my connecction was not cancelled and moreover the customer care executive hung up on me because he was not able to answer my question, and let me tell you i was not abusive, even though the phone was put down on me twice, finally i was told that the issue will be sorted, aginf after few day i got a call from your collection people asking me o pay the bill, i aging went to your branch aging it was the same story, after visiting the branch atleast 5-6 time my issue was not sorted, and finally we are on the stage werein my relative, friends etc are recieving the calls from collection people and they are telling them that i have not paid the bill, the last supervisor that i spoke to was Raman on 50101 from your branch he assured me that he will take care of everything, nothing has been sorted, and the bill has mounted to Rs 1500 for the services that i have never used ( strange!!!) now i am going to consumer court for this issue, and will be demanding for compensation for all the hassle and grife that airtel has given me, if you people wants to sort the things out then make it with a suitable compensation.

ir, i am using a sim of airtel india whose number is [protected], & i was subscribed to an offer of friends and family in which i was charged 50 paise daily.now i want to unsubscribe but they are not providing the necessary details. i have complained thrice to the airtel but they are not listening....

Subject : Since last one year regularly deducting charges by activating automatically unusual services,not refund deducted amount, non co-operation of employee.


Respected Sir/Madem,

I am Rahul Parmar from ahmedabad, Gujarat state.i am prepaid card user of Airtel Bharti telecom. i am using Airtel Sim Card for mobile since last Five years.i have not faced any problem for first three years but since last Two years i m faceing too much problem from service provider, they deduct 50-100 Rs after every two months by activating unusual service like voice chat,caller tune,cricket alert,video downloading etc. they dont send any activation message for this services and directly deduct amount from my main balance without prior notice.
When i inquire about my balance deduction, customer care executives who talks with me are not providing sufficint information regarding my balance deduction and every time create embiguity by giving different different answers.
By facing all this problem i decided to sue on the Airtel company as well as all those employees with whom i had talked.also i want some refund of my deducte balance and written apology letter with confrmation, that i wiill not face any problem like this again and if i would than company will liable to pay compensation.so i kindly request you to help me regarding this problem. you can mail me, i will provide you my all information regarding my details and case.
My E-mail id is [protected]@gmail.com

Customer A/c # 10903757

Annoyed at recent excessive billing from Airtel on my broadband connection, I had asked for disconnection and wanted to follow the procedures. They continued to convince me to stay back but I wasnt interested. Their customer care voice recording will reveal I had paid upfront for the DSL model and that I only need to pay up the latest outstanding bill and return the flimsy landline instrument. When they arrived at my door, they were not ready to take back the phone instrument despite me returning it to them as its a cheap make that I had replaced with my own cordless, The last outstanding bill has a due date of 15-April and I paid it 1 week earlier 7-April (online receipt attached). They send me a very rude letter despite being their customer for over 7 years and have never defaulted on payments. When I call up their customer executive, he asked me to ignore the letter if I have already paid. Why do they have to behave irrationally and send standard stupid letters only when their customer shifts loyalty to another provider for better service?

on 7th of this month i sent message to datting service flirt.com whose no was 54999321 i sucessfully receive back the message with that ZONG has billed 99inr to my mobile and the transaction code is XWSEQ8 but i did not receive another message for confirmation with the result i am not able to use the datting service flirt.com for 7 days for which i have applied and paid 99inr then i consult the datting service they write me that the service provider has bloked the messages due to which i have not received another message for confirmation i therefore request u to look into the matter and inform me where are my 99inr.

my mobile no is [protected]
javid ahmad zargar
gousia colony ellahibagh srinagar

This is to bring your kind attention to one Problem which i am facing for the last few weeks. My name is Sayed Mohammed Gadhafi, Belongs to Malappuram, Kerala.
I ported my Idea number to airtel ([protected]) two months back with all needed documents. after two address verification from the company three times they barred my sim( I had to get call for one final interview, which lost due to this). later i called many times to customer care and did complaint about the same. what they told that its happend due to the not verification of adress. And they verified my adress too. But unfortunatly again they barred my sim to call to cutomer care officers. . Later i called from one of my friends number and again complint about same. but still its not working and i tried to nodel officer, Appellate Authority as Mentioned in TRAI web site. But both numbers are not avilable the last two days.

dear sir :
im AIRTEL user this network is very bad response so please response my complaint sir
CHTSG[protected] THIS IS MY reference number i will call the 198 then i tell my problem then not response my complaint so please response my complaint [protected] this is my number sir

my Name : karthick
my mobile no: [protected]
from: Salem
my using network : AIR-TEL

Requested to trace mo. No.-[protected]

Hello Everyone..

I am here seeking help for the tremendous frustration I have gone through since last 5 days.

I purchased a Sony LCD television on Monday 4th of April 2011. I purchased the LCD from :

Sony World, Canada Corner, Nashik

As per the ongoing offer from Sony, we received a free HD DTH connection from Airtel with our television which includes free subscription for three months. We were told the Airtel DTH team will come and fit the dish and set top box etc and we will need to pay Rs. 1000/- for activating our free Airtel HD connection.

We were given the following number for Airtel customer service, where we needed to contact to get our HD DTH connection activated :

[protected]

Someone Mr. Navnath noted down our request and sent a couple of people to fit the dish and set top box to our house. We already had a Airtel Normal DTH connection. The new one that we received free with Sony television is a HD DTH connection. We asked the people who had come to fit the dish, if we can use one dish for two connections and they said, yes you can have both connections under one Airtel DTH ID. They told us, we just need to attach the HD set top box to the television where we wish to see HD tv, and the normal set top box to television where we wish to see normal Airtel DTH connection.

They did all the fitting and took Rs. 1000/ from us to get the HD dth connection activated. This was 4 days ago i.e on Tuesday i.e 5th of April 2011 when they took Rs.1000 from us to get Airtel HD DTH connection activated, and told us, the connection will be activated in one hour.

Their one hour has not come till now, and they have completely pissed us of with all types of illogical excuses one can think of. As a customer I have tried to communicate with them in every possible way to get our HD connection activated.. However, everytime I am being ignored and turned down with an answer "Your connection will get activated in a couple of hours". This has been ongoing since Tuesday.

I have made almost 40 - 50 calls to their number mentioned above, and everytime being ignored with the same answer that connection will get activated in couple of hours.

I also tried contacting Mr. Ranjit Chavan, who boasts himself to be the head of Nasik Airtel DTH Service Center. Even he lied to us, and told us the connection will get activated by evening 5. Everyone in Airtel have misguided us, lied to us, given us false hopes, and given all types of illogical excuses to activate our connection.

I believe, just because the HD DTH connection was offered to us free of charge, these people are deliberately trying to delay our connection activation and deliberately trying to avoid us.

I am here trying to seek help, where I can bring this pathetic customer service offered by Airtel DTH division in Nasik to a customer who is so very frustrated that I feel like filing a case against them for wasting my energy, time, money running behind them, and moreover for giving me mental torture and harrasment by purposely avoiding my request to activate the free HD DTH connection that I have received.

I have tried to inquire any kind of contact information to any kind of senior executive in Airtel, but I am bluntly turned down everytime and refused to gain access to any such person.

I am highly unsatisfied with Airtel's service and highly recommend, whatsoever happens, please please please, never go for Airtel DTH connection services. No matter how much cheap they offer, even if they offer free, never never never do any business with these people. These people are completely unethical people, having no values towards a customer and try to frustrate you in every possible way they can, without any kind of shame towards their deeds.

I request someone to help me, guide me to get this sorted and that too at the earliest.

I have also tried to contact their complaint registration form at http://www.airtel.in/dth/leads/complaint/lead.html however I do not expect any kind of genuine help from there.. I have lost all faith in Airtel and highly recommend everyone to stay away from these th

dear sir,

we have done activations as per the instruction of our asm(anoop) for the month january. but when the claim released we did not got the payement. when asked they told that payment has been blocked by head.


by that month i stopped the act from that month am discouraging the retailers from doing activation, bcoz they will not get the claim. airtel is cheating the retailers by saying good activation scheme and not giving the claim.

Since last few weeks Airtel started to cheat some customer. Unnecessarily it activates some value added services without customer's prior permission. And when we contact the customer care personnels, some fools (of them) try to convince us that we activated that service personally.
I am S.Ghosh, a Defence personnel, my mobile no. is [protected]. I have been a airtel customer since last 6-7 years. Usually I activate NOP or Mobile Office every month. And I think I need not to take any advice from a fool (some of them) to activate any service. On 08/04/11 I found that Rs.10 is deducted from my account for activating the airtel blog (Bachchan). Immediately I informed the c.care. But some 'Manik'(cust.care exe.) forcefully told me that I activated that personally. Some days earlier a 'chat service with some tolly actress' was activated automatically. Anyway, then Airtel admitted their fault and I got back my deducted balance. Some of my friends facing same type of VAS service activation problems for the last few months. So, I request the Authority to look into matter with immediate urgency. Otherwise we have to choose other option through MNP.