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airtel bharti telecom — improper handling of customer requests
dear sir/mamim a resident of bangalore and ive initated a termination request of my airtel mobile broadband bearing account number 15052247 on may 21,2011 by calling to 121 toll free number, as airtel couldnt transfer my existing connection to the new residence whcih im shifting to. They have said that the termination request will be processed with in a week. However no one turned up or called me on further proceedings reg termination
However next month i received bill for may-june'11. when i called the customer care theyve said the connection is still active and they would like to reassure the confirmation of termination. ive re-confirmed on the termination and cleared the due there off. But the conection never got terminated by airtel. i keep receiving bills now and then. frequent calls regardding payment of dues frustates me.
ive approached many ways to inform airtel on the issue im facing but no action was taken on this.
references of airtel complaint reference ids are as follows
486705 (8-Jun-2011)
[protected]Jun-2011)
509277 (8-Jul-2011)
2418718 (17-Aug-2011)
every time they say the same thing like we shall address this with in 7 days..but now im fed up with the repeated calls on due payments and receiving bills which im not accounted for..
i hope may this forum helps me in getting the proper way out of this
Please deactiveate my phone
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airtel bharti telecom — sim deactivation...
sir,my name is amit kumar jangid.i'm a costumer of airtel prepaid now.
i buy a postpaid no. [protected] in nov. 2009.
after 6-7 months,i converted it into prepaid rani bazar,bikaner off..
that time i submit my original doc.'s copies myself,
on 20th july night my sim was blocked,
when i call the cost. care they said submit your doc. again in 7 days,
22th July i submit my doc. in morning on bikaner amit comm. uit.
on same day in night they closed my sim permanently & when i call costumer care
they said sim closed & reason is zero uses when i have receive & make 30-50 call
per day.....airtel have no solid proof.
when i investigate reason found that when i covert sim into prepaid the airtel uit forgot
the stamp that put on doc.they did mistake & i'm blamed.
what is that,i ready to submit my doc, again & again but they said your no will not
activate again.why i blamed when i'm did't have single mistake.
i have all ebill on my id.
pls reactivate my no..
hopefully
amit kumar jangid