Airtel Complaints & Reviews

Dear Sir,

This is to inform you that on the 22nd of November, 2011 i had purchased an Airtel 3G - USB modem (dongle) of a postpaid connection (number : [protected]). I hardly used the mentioned connection for about a week, but then in the end of 18days, i was delivered a bill amounting to Rs. 1000.

I fail to understand that, firstly, how can you'll send a bill amounting to Rs. 10000 when i have hardly used it for a week, secondly, how can you send bills before the completion of a month and thirdly, i purchased the AIRTEL 3G -USB modem (dongle) on the 22.11.2011, started using it 2 days after that, but the bill states a bill period of 11.11.2011 - 10.12.2011, this is ridiculous .

It is very sad and disheartening that Airtel has started giving such problems, not only faced by me, but also by friends, and me and my family have been an Airtel user for almost a decade now.

I would be very grateful if you could kindly check your records and not only re check my bill amount but even the bill period. I am cent percent sure my Airtel 3G - USB modem (dongle) bill cannot come so high. I firmly request you to STOP my postpaid connection as fast as possible and i refuse to take any calls or pay any bills when i am not using the above mentioned Dear Sir,

This is to inform you that on the of November i had purchased an Airtel 3G - USB modem (dongle) of a postpaid connection (number : [protected]), purchased on the 22.11.2011. I hardly used the mentioned connection for about a week, but then in the end of 18days, i was delivered a bill amounting to Rs. 1000.

I fail to understand that, firstly, how can you'll send a bill amounting to Rs. 10000 when i have hardly used it for a week, secondly, how can you send bills before the completion of a month and thirdly, i purchased the AIRTEL 3G -USB modem (dongle) on the 22.11.2011, started using it 2 days after that, but the bill states a bill period of 11.11.2011 - 10.12.2011, this is ridiculous .

It is very sad and disheartening that Airtel has started giving such problems, not only faced by me, but also by friends, and me and my family have been an Airtel user for almost a decade now.

I would be very grateful if you could kindly check your records and not only re check my bill amount but even the bill period. I am cent percent sure my Airtel 3G - USB modem (dongle) bill cannot come so high. I firmly request you to STOP my postpaid connection as fast as possible and i refuse to pay any bill nor receive and calls from you'll henceforth since i am not using this connection at all. Further, such mistakes on your part causes greater inconvenience on our part and belonging to a middle class family this results into a mental harassment.

Thanking You,

Yours faithfully.

Satyendra Nath Modak

Dear Sir,
I have a prepaid mobile connection from Airtel in UP(East) circle Mob number [protected]. For the last 3 months i have been speaking to airtel office here in Allahabad to improve the signal strength or stop giving prepaid connections for our area. However, nothing has been done since we are prepaid connection holders and the money is already with the company.
You are kindly requested to use your good office and impress upon them to improve the services.

Thanking you
M S REKHI

sir,
a deduction of rs.98 & 300 has been done by company. On calling to callcenter of company firstly they keep
Hold for several min. Then call is been cutt off without proper reason. They make excuse that u used net but i have installed another pack for net. They do what they want and on saying of complaning in TRAI. They say that nothing could be done by gov. We are no. 1

I was under a Datacard plan Rs.1250/ per month for 12.gb free data usage with 7.2mbps speed limit but the speed i received was worst which is just 15kbps for whole of the 2months i used. for one month i just used the datacard for 7days and they charged me Rs.44,000/= on that particular month bill and finally charged me Rs.5000plus saying that they are offering a discount for heavy usage. i dont know what is this rubbish statements. worst speed, wrong bill and above all a 3rd rated worst customer services. They initially confirmed me data usage is under the monthly plan limit so monthly bill is Rs.1250/ to be paid. but bill statement i received was Rs. 44000/ on discount it is Rs. 5000/-. Ridiculous even the nodal officers couldnt resolve in a proper procedural manner. Its better to sue the Airtel telecommunications providing datacard services especially. Anyone can help with this? kindly advice thanks.

I have recharge Rs 333/- through ICICI Bank account but not get balance in my cell. Pls find below details and do the needful.

Cons. Name- Piyush Kumar Singh
Lucknow

Cell No- [protected]

Bank Transaction No[protected]

Hi Hello,

Im rajesh i work for flextronics. On Jan - 10-2012 requested airtel broadband net connection through your executive collected device from our office.

This is to inform you that i request for my brother but 2GB is not enough for your usage. Please take this device i have not installed till now.

Contact Name:Rajesh Ramanathan

Contact : [protected]

Please send your executive to return device.

Thanks.

Sir,
I am using Airtel prepaid service and my mobile number is [protected]. i have recharged my prepaid balance with Rs333 on 18 Jan 2012. also i have activated 2G internet with Rs19 of 100 MB for 3days internet package and used internet approx 1 hours which generally deducted around 10 MB. also i might have did hardly 3 local calls for less then 10 mins. on 19 Jan 2012 my mobile balance was completely finished and i was left with only Rs7 in my prepaid balance. when i called airtel customer care to know why they have deducted the balance, they have not answered my query and disconnected my call without resolving my issue. Request you to take some action against Airtel so that they return my balance.

Hoping to get any kind of justice from you.

Thanks
Sunil.

Fraud by Airtel in GPRS 98 Pack
Topic: Airtel Postpaid billing issue with gprs
Name: Ramesh Kumar gopal
Airtel No: [protected]
Relationship No: [protected]
Bill No:[protected]
Bill Date: 07-Jan-2012
Bill Period: 05-DEC-2011 to 04-JAN-2011

I activated airtel gprs Rs 98 plan for free data usage upto 2 GB on 18th Dec, 2011.
After activating it, I found out that a considerable amount was getting added onto my unbilled amount on next day.
I called the customer care executive expressing my concern about this.
They replied that there was no need to worry and that these amounts will get added on as unbilled amount but when the bill is generated only 98 rupees will be charged for internet if my data usage is within 2 GB.
My credit limit is Rs. 1500.
Now when the bill was generated at the end of the billing period, that is, on 06th January 2012, I was shocked to find it to be Rs. 22639.63
The amount on account of my call usage charges and bill period charges was around Rs 147, and the rest was all internet charges.
On scrutinizing my bill and calling the customer care executive I got to know that internet browsing through airtelgprs.com was covered under the plan I activated and that browsing through WAP_ALL (Airtel Live) was to be charged(Which was never told by customer care executive when I taken the Rs 98 GPRS plan).
But my point is that my credit Limit is Rs 1500, so airtel should have intimated me when I crossed it. Instead they waited for the entire month for me to accumulate more and more Data charges and slapped this bill of Rs 22639.63
on my face. The normal data charges are Rs 20kb/30paise. So if I would have thought of spending my entire 2 GB usage, my bill would have been around Rs 31000.
The Customer care executive, who clarified my bill details, transferred the call to her floor manager. On telling the floor manager that as my credit Limit is Rs 1500 why should I get a bill of Rs 22639.63
and explaining him gprs usages, he offered to waive my bill that if I pay Rs.7000 they'll clear the remaining amount but I'm not ready to pay that also.
The people who are from the collection department keep calling my friends and relatives numbers from my itemised bill and tell them about the bill amount and try to threaten and trying to spoil my reputation.
They don't have rights to open my bill and get the numbers and calling them ask for the bill amount.
I have called the nodal officer and told about the issue and their ilegal activity of the collection department.
Today morning I went to an customer relationship office and call the customer service centre and offer my connection surrender of my two Airttel postpaid numbers and subsequently the executive called me and ask the reason of why I moving from airtel.I explained her everything and she told that the nodal officer will call me soon.
I'll go to consumer court for this issue.
Airtel does not have rights to open my bill before the bill due date and call the people who are called by me from my mobile number.
They are voilationg the privacy act and I'm going to give a complaint to Cyber crime devision also.

Hi,

I am a customer of Airtel prepaid mobile for a long time. For 1 year, airtel has been forcing unwanted services on my mobile and deducting my balance. I have complained to their customer care several times, but this practice is repeated even nowadays. I am visiting foreign countries for the time being with international roaming activated and with enough balance to account for any emergency calls. But due to their mischievous activity I lost a huge balance. This is day robbing. I had posted about this incident in the same forum and got reply from somebody claiming as AIRTEL customer executive. But no action taken so far. This is fooling the customers.

Some timeline of AIRTEL's planned robbery on me
1) Previously, AIRTEL customer care/automated number used to call to my number and ask me to press xxx number for their yyy service. Then I had the option to not to opt for the service.
2) Later, they used to call to my mobile from some random number and if I accidentally pick the call, they used to activate some service. When I talked to their customer care executive, she was telling me that I had opted for the service. Poor me, what to do?I didn't have any idea.
3) Again later, when I went abroad, they used to call me. Even if I didn't attend the call, they used to activate some service. I came to know that by dialling *121# I will be able to see and cancel the service. I cancelled many such services which they had activated in my mobile to loot me.
4) They began activating unwanted serviced very frequently in my mobile in a competitive spirit. Don't know their customer executive gets some award for this. I used to view and cancel it whenever I notice it.
5) Again they changed the strategy. They activated some services. When I tried to view the service using *121#, they will show a status as something like "Kindly note that there are no services active on your mobile". But there will be some messages coming to my mobile in the name of some particular service and my money would have gone. I would be able to cancel this service only after quite a long time only, if I tried continuously.
At this point I sent an SMS to their customer care number 121, which is believed to be a toll free number. I did it from UK. I lost Rs.50 for the sms, which I sent to complain about their looting.

I would like to ask just one question. Do AIRTEL see me as an enemy instead of a customer?. Is it a war between team AIRTEL v/s people of the nation?

Best Regards
Sudeep R K
[protected]@yahoo.com
(Number already registered in response to the so called AIRTEL customer executive)

I have a pre-paid mobile connection provided by Airtel. The service provider has activated Gyan Sagar service on my mobile connection and debited Rs.30/- even when I did not ask for its activation. It is unfair by the service to activate any service without consumer asking for it. It has become the practice by companies to activiate similar services and they make huge money from unsuspecting customers. This is a fraud. Subsequently, I lodged a complaint with the customer care centre and it was deactivated. However, consumers should not be subjected to this type of harassment. Service providers should be stopped from charging any service without a valid request.

Last 14th Jan, I tried to recharge my airtelmoney account with INR 100, but it got failed and here is the message I got.
[protected]--------
Transaction Failure !
Reference No:[protected]
Please check your airtel money balance after 15 minutes. If the amount has not been credited, try again. If the amount was debited from your bank account, it will be refunded within 5 working days.
Please quote reference number in all interactions / queries regarding this request.
Click here to return to your account details
[protected]--------
I must say the new application you guys have developed is really sick, "may I help you?" section is a total waste, you can not actually submit a request in raise request section! It doesn't do anything while you click on the Submit button.

Please initiate the refund, please, I guess "5 working days" time is now over.

rechargeitnow.com zindabad, I have always received the topup within 30 seconds after the payment is done. Even sometimes, I get topup message in my mobile seconds before it shows "recharge successful" page in my computer screen!

I have purchased a new airtel connection( airtel race pack @ 99 Mob No. [protected] ), in which i got RS 80 TT, a2a @ 30p/min & free 200 MB 2G services data download . After activation, my balance was RS. 80, when i started browsing within a 5-10 minutes, balance got deducted which is of RS 70 change. I put query to customer care & they gave me assurance they will come to me with solutions but they didn't. Also I am daily trying to call CC but there is no response.

If I activate 2G data plan & again if balance will get deduct from main balance then same types of followups to do with no result. So please come back to me on my number specified & give solution to use airtel service. I bought this connection for DATA usage specially if this is happening then this is useless for me.

I'm an airtel landline subscriber[protected] and I have opted for 599 plan (voice plan) in which my registered airtel prepaid mobile number (+91-[protected]) would be getting a talktime of Rs. 100 every month.

For January month, the bill got generated on 11-Jan-2012 and I paid the bill on 12-Jan-2012. But, till now, I have not received the talktime of Rs. 100 that should have been credited to my airtel prepaid mobile number +91-[protected].

When I called up the airtel landline customer care, they are giving cooked stories that on 14-Jan-2012, the amount has been credited into my airtel prepaid mobile account (using the transaction number: P[protected]) and they are not responsible for anything after that.

I found that the amount has not been credited to my airtel prepaid mobile account till now. I have not got Rs. 100 talktime for the January month.

Please rectify this and credit the talktime at the earliest, in order to have customer's continued patronage or else, I will resort to my own ways of getting the talktime credited to my airtel prepaid mobile account.

Hello,

We have had 2 airtel mobile connections since June 2011. I have on my connection had issues almost every month either issues with billing/internet access/something else. This month, the issue is just the limit of my tolerance. On the 12th of January 2012, per usual I received an e-bill, which I assumed to be the e-bill for my mobile number. However, on opening the document, I found that the bill was for someone else. In effect, I have that person's bill including their airtel account number, mobile number, call log, last payment due and current month bill details. This means that someone else now has the same for my mobile number. I find that extremely disturbing. Additionally, of course, the actual amount due for my mobile number is a different amount. When I log in to my online airtel account, I see some number as due on the 31st, but that number is half what my usual amount due is. So, I have several concerns -

1. Why was I sent someone else's bill and who got my bill?
2. The variance in the bill amounts between months - I have no way of verifying this currently as I still have not received a physical copy of my bill
3. I called airtel multiple times. The customer service agent is extremely uncomfortable in english and just keeps repeating what I say, but misinterpreting my request.
4. When I ask to be transferred to a manager, the person puts me on hold for several MINUTES and then just hangs up, REALLY bad customer service
5. Noone from airtel, so far, has actually been able to answer why I was sent another person's bill, a text with that person's amount due for Jan 2012 as well as the password to open their ebill (their account number)

Can someone please contact me at [protected]@yahoo.com to resolve this ASAP? Otherwise, I will have no option but to approach the consumer court.

Regards,
RA

Dear Sir,

I am from Chennai.
Had put a simple telephone and broadband shifting request from one area to another, within the city.
This request was not processed for 25 odd days despite several follow-ups.
Being depressed and unhappy, i had put a cancellation request on 25-Nov-2011, which was happily accepted by the team and i received a mail confirming that my outstanding was 766. I paid the amount immediately and was hoping that my landline would get cancelled.

To my surprise, this did not happen and i received new bill by december...and then in Jan'12.

I have been repeatedly sending mails to [protected]@airtel.in with various mails and transction numbers, but they are not doing anything about it.

Today, i got a call, stating that i will receive a legal notice for not paying some amount. This is supposed to be airtel guys mistake...Why should i pay for it...

Regards,
Sandeep Chimnani

I have not been receiving the e-bills since the last 3 months. I do not get to know my billed amount unless the due date passes and the customer care people start giving me reminder calls. By then, the late payment charges are already applied.
Last months bill was deposited in their billing center and I have the receipt with me. Even then, I see a late payment charge and last months bill added to my outstanding bill amount. They are applying late payment charges again and again. Its pathetic. They are charging unnecessarily and incorrectly. I have complained a number of times but nothing is helping. The bills are not being received and they are adding late payments.

Hi

I used AIRTEL netconnect number:[protected] , I got a wrong bill for billing cycle 5th dec 2011 to 5th jan 2012 showing data usages of about Rs28251( after some deduction have to pay Rs 4412) , I am in a plan of Rs 750 per month and using netconnect in the same trend I used earlier I don't know how data usages can exceed and i got a wrong bill , i can see logs at the time when I am in office and not at all using . Even if it exceeded there can be slight variation but this is impossible. Even from customer support got response like it is system generated, but what if I didn't used ,why should i pay a wrong bill because it is reflecting in their system . And 2nd thing without intimation Airtel discoonected my service on 12/01/2012 .On sending mail to nodal officer got the same reply that I need to pay, I didn't want this reply i need proper response and I want to stress on the fact that though it's a corporate plan, I am using it for domestic(personal) usage and I keep track of my data usage, so I don't want to pay for wrong bill. Please advice.Waiting for your response. I seek cooperation on above issue.

Dear sir

I am Santosh using an Airtel no. [protected]. 2 Days ago company has activated an unwanted song without my knowledge on my no on its own and deducted my a/c balance.
When i talked to customer care than i have got very careless response. So kindly provide safeguard me as a customer and grant the amount as refund which is deducted from my no. as without availing service and deactivate this unwanted service.

Regards

Santosh Kumar Singh

[protected]

Good Evening All,

I am Airtel User and platinum customer mobile customer. On July I was moving apartments and had put in a transfer request on the 13th Of July. I recieved a call from the Customer Care executive the next day stating I had to submit some documents. After going to and fro with them on this issue for a couple of days about what docs will server the purpose as valid for my transfer I did not hear from someone for a few weeks. Then I got a call in September where the Airtel Executive asked me why my data usage was non-existent. When I tild them that the reason was that I have put in a transfer request and it is unsettling that I have recieived this call, he said that my status in the "system" said that the transfer cannot be made. So I said in that case then put in a transfer request. a week later again I got a call about my outstanding where the executive said there is no transfer or cancellation request. I again told them to do the needful. And I made it abudantly clear that as I had put in transfer in July I would pay for that billing cycle beyond that I airtel is not able to provide transfer service to me so I will not pay anything beyond July. I was assured that I had to pay the outstanding and F&F will be delivered to me soon. An executive came and picked up what I was told was the F&F amount.

Few days later someone came and picked all my telephone equipment. And I expected the matter to be closed. Now I am getting calls that as the next had been generated so I will need to pay. I have repeatedly told the executives about my predicment where I have been told they will get back to me. Now few days back I saw a tweet from airtel about reconnecting with existing customers. Now I know the methods.

Today this guy calls me up tells me that "meri aukat nahi hai" to pay the bill. Wants to talk to mother and tell her that her son is a coward and other such good stuff. Excellent Airtel, This is how you win minds of heart of existing customer. I am "platinum" Airtel Customer for my Cell phone usage. I am seriously thinking about MNP. I would like to know how I should deal with this nonsense.

Regards,
Nipun

Following is my first email to Airtel stating the issue. Dated 27/12/11. Read below for reply.

Hi

I am an old, loyal, premium customer of Airtel Services for over 12
years. I have been using all 3 services(Triple play) - DTH, Broadband
and Mobile for sometime now, and all is to my complete satisfaction. I
am moving to a new address which is a newly constructed high rise
building (with about 9 stories - 160 premium flats) that has an
exclusive tie-up with Airtel for its internet broadband and DTH services
for entire premises (All the wirings are in-built). These two services
are being taken care of very well and are being activated very promptly
by the staff on duty. But due to some reason, Airtel mobile signal on
any floor is very weak and disappointing (notably Idea, Aircel and
Vodaphone customers have got good signals). We (the whole society) have
repeatedly requested for an Airtel mobile signal booster ( as most o[censored]s
are happy with the service operator and would not like to switch the
operator) but the concerned dealer is asking for an unfair guarantee of
atleast 50 new airtel activations before he processes the signal booster
request.

Please guide us on how best to tackle this situation. The complete
address is mentioned below.

Thanks

Mohit Jain

'Mahindra Chloris Apartments'
C1-#702, Main Mathura Road-NH2
(Next to Delhi Public School, Faridabad)
Sector 19, Faridabad, Haryana

Reply:

Dear Customer,



This is to inform you that your concern has been noted and our team is
working on a resolution. At the outset, we apologize for the
inconvenience faced by you. We will get in touch with you for further
details of your concern as the need arises.




Regards,

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd



The similar complaint for filed by over 50 other residents of my society and everyone has the same unresolved query to tell. No resolution till date. Please tell me the best way to get a hearing on this appeal from Airtel.