Airtel Complaints & Reviews

I need justice

I totally agree with you. Vortex Group on behalf of Airtel DTH doing fraud with customers and giving false promises.

I totally agree with you. I have never been shocked like this with such a pathetic service and response for consumer queries. I think vertex group will soon destroy customers faith on Airtel services. I suggest you directly buy DTV products from Airtel website and never fall in Vertex groups false promises and offers "worth nothing".

I am another victim of Airtel.
I am also going through the same situation.
I have been using Airtel DTH and now thought o[censored]pgrading to HD STB.
I paid 1999 and i have been promised by Santosh stating that the installation would be done in 48 hours.
1 week passed, no one even cared to call me up. When I call back they make all false promises.
I was totally upset and asked them to cancel the connection and refund back my amount.
They didnt even care to ask me a reason why I would like to cancel. They straight away accepted to cancel the connection.
However till now my money is not refunded.
I have been asked to sent an e-mail to their manager - sameer.[protected]@vertexgroup.co.in and till now i did not get any response from them.
The worst part is these guys dont even give you a complaint number when you raise an issue.

Finally I could log a complaint from Airtel website from which I got a complaint number but sadly no response on that complaint as well. They said they would get back to me in 2 working days but it is all seem to be fake.

I lost Rs.1999/-...

I did online payment for Airtel DTH on 9th October, 2012 & was assured by Shaheen that shall get the dish fixed on 10th October, 2012.
While making the payment it was clearly informed to Shaheen that the connection needs to be done after 7:00pm & on 10th October, 2012. Now i get calls from Mr. Ankur (HF, Greater Noida) that the connection cannot be done after 7:00 pm.
As per information from Mr. Ankur, you people have lied & it is not possible to complete the connection after 6:00 pm as the day end at 6:00 pm & the engineers are not available.
Kindly repay my payment as your dealer is unable to keep your words & as per him you are liar.

I have connectivity problem to my home town karnataka.I first face this problem in april then i made complaint and got solved after 7 days and after that i m facing this problem every alternate week.
I m again facing this problem

SINCE LAST 6 TO 7 MONTHS I HAVE BEEN FACING THE PROBLEM IN NETWORK CONNECTION IN ALMOST EVERYWHERE IN THE CITY,,,,EVEN IN MY HOME THERE IS NO PROPER NETWORK CONNECTION OF AIRTEL POSTPAID CONNECTION...........LOTS & LOTS OF COMPLAINTS HAVE BEEN MADE TO THE COMPANY....BUT THE PROBLEM IS STILL STILL.

i had registered a complaint to customer care regarding connectivity problem, and i got a message that the problem will be bresolved by 14 sept, but it has not yet resolved. the complaint was that i am unable to call on a landline no [protected] (state-goa), it is giving a error message that this no doesnot exist. meanwhile a called to customer care and to my surprise the representative told me that in your airtel internal system the complaint resolving officer had stated that the complanit is resolved but not closed and the my landline doestnot exist in this regard i would like to suggest the concerned officer that if this no doestnot exist than how airtel company took charges from me calling that no since last one year and for his/her kind information this is my landline residence no in goa.

similar problem i faced before couple of months and it took 20 days.

I AM USING AIRTEL ,AIRTEL NO.[protected] USING AIRTEL INTERNET EVERYMONTH RECHARE 98 INTERNET PACK NOT A GOOD SPEED, CONNETIVITY IS VERY POOR, REQUEST FAILED,TIME OUT ,AUTOMATIC DISCONNECT DOWNLOADING IS VERY SLOW LONG VIDEO IS NOT DOWNLOAD ERROR TIME OUT OR REQUEST FAILED ,MANY SITES ARE NOT OPEN I AM USING ALL TIMES AIRTEL MY PREVIOUS NO. IS [protected]

I agree with u.. The same problem is with me... i have also tried calling Customer care but landup with no proper solution.. AIRTEL Communication Team should take a note that there are many customers who have just paid atlesat Rs.10, 00, 000+++ For your Damn 3G service and what we all receive is N for Nothing..
Rather Extend our Due dates of our 3G Services our need a Refund... coz that money what we gave u is of for what use..?? .. If your Network has billion of issues than y u promote that Fake TV ads o[censored]r 3G service.. plz stop ur 3G service i[censored] cant Run it properly... coz ur loosing ur customers...
I would rather prefer BSNL 3G... which is all time Best and with no issues...

I am Rajendran working with Transport company. I unable to contact my Customer & Drivers since today morning 6.00 am Airtel connectivity breaking every call. Incoming & outgoing both same problem Airtel to Aitel or Airtel to others is problem. My mobile number [protected]

Airtel — Unwanted subcription charges regarding

i am the holder of connection from airtel mobile number [protected] and i being being charged rs.10/- per day for the services which i never got activated. i daily receive a message from the company like this "thanks for using (subscription, textbased services)subscription service on Airtel WAP. you'hve been charged Rs.10/-.Enter Fun Zone http.//igmobi.com.
I have five time lodged a complaint on the airtel service number 121 and they assured me that this will be got deactivated within24 hours . but nothing has been done so far. there are number of customer like this being exploited daily. please help us into the matter, thanks

I have an airtel mobile no. [protected] i am asked for subcriber code because humara mobile may jab airtel chorke other sim dulta hoi tab subcriber number chata hai.humare sim offer may tha jismay airtel to airtel Rs 96 free tha.pl send subcriber number.


Thanks for,
Malancha Dutta
[protected]

I have an airtel mobile no. [protected] i am asked for subcriber code because humara mobile may jab airtel chorke other sim dulta hoi tab subcriber number chata hai.humare sim offer may tha jismay airtel to airtel Rs 96 free tha.pl send subcriber number.


Thanks for,
Malancha Dutta
[protected]

I have an airtel mobile no. [protected] i am asked for subcriber code because humara mobile may jab airtel chorke other sim dulta hoi tab subcriber number chata hai.humare sim offer may tha jismay per month airtel to airtel Rs 96 free tha.pl send subcriber number.


Thanks for,
Malancha Dutta
[protected]

I HAVE AN AIRTEL MOBILE CONNECTION.I do not want to subscribe bollywood fusion.every month automatically it is renewing.they tell if you want to unsubscribe go to one website.but that website is not working.so unnecessarily our money is cutting.so please unsubscribe the bollywood fusion and please do something to stop all these unwanted subscriptions coming in the AIRTEL CONNECTION.

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Dear Customer,

Please ignore the pervious mail.

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,
Robin k

Airtel Mobile — Unwanted subscription service

I have been charged Rs. 15/- after every 10 days saying that "You have been renewed for model_wap_pack subscription service from Airtel".

Please stop these unwanted charges immediately as I do not know how this service is added to my mobile no. [protected].

Thanks

I have been charged Rs. 50/- for almost thrice since last month for this idiotic service"You have been renewed for model_wap_pack subscription service from Airtel".

It is almost taking 90% of whatever i am having in my prepaid connection and leaving it with a balance of almost 00 rs every time (When i had 9 rs it charged Rs 5 and when i had 65 balance it charged Rs 50)

I never expected such a bad service fro AIRTEL

Please stop these unwanted charges immediately as I do not know how this service is added to my mobile no. [protected]

Airtel has bad service. My mob. No. is[protected]↲
I have been charged Rs-15/- two times since last 22 days.I don't know how this service added to my mobile.↲Plz stop it & return my money as soon as possible.

Airtel — UnWanted Subscription Charges

Hello,

I a Citizen of India, AIRTEL screws people like blood suckers.
They charge the customers for subscription like CNEWS, Images for which the customers have not subscribed.

This happened with me before a month ago, i was been charged Rs.1 per day for CNEWS, which i have not subscribed for, as i called Customer Care they said that i have been subscribed for CNEWS, later they deposited Rs.2 in my account & unsubscribed me from the service.
If would have subscribed they would not deposit a single penny in my account as they already know that i have not subscribed for the service, hence they deposited Rs.2.

Later i recharged for Rs.60, which i was not aware that this was an Booster pack for sending SMS. I called customer care & said that i was unaware about the Booster pack & they said that as i have recharged for Rs.60, its my fault.
But, the most interesting thing was if i send SMS they charged Rs.1 per SMS, then i called Customer care & enquired for the same,but this time they said a very good excuse that i have not recharged at all, but i had the recharge number after that they did not answer any of my call, when i call them they put me on long hold and my cost rises to Rs.6 to 10 per call & i left them.
My mobile Number is: [protected], STOP screwing the happiness of Customers......

AirTel — unwanted subscription charged

After repeated request made by me to Airtel customer care for not to charge for subscription o[censored]nwanted services again i have been charged Rs 10 and Rs 5 for hello tunes today . i got message from AX5432126 for service activation, After repeated requested Airtel is subscribing me unwanted services which i do'nt want so please help me to get rid of this problem.

To,
Airtel Executive

Respected sir,

one of the unknown no is disturbing me very much im getting contineous calls from dis no. this creates problem for me with my family members (father & mother). Even if im in my College also im getting calls im not able to find who is dis person.
this is the no- [protected]. pls take it as my humblel request pls mail me the this no details i think this is Bangalore no pls provide me de details 2 my mail id [protected]@rediffmail.com

Thanks,
Tejashree Nadagoud

My wife is also recieving such calls from one of the person, who speaks in Kannada. My wife doesnt even know that language and the calls comes during the day hours. When complaint to Airtel suggested to write a complaint to police station and then they will proceed with Airtel. Its not possible to go to police for such issues when not sure of the language. Kindly suggest

a person is blank messaging me n giving miss calls daily ..
[protected] is the number..
i want to know who the person is because it is disturbing me a lo n affecting my studies as the person is not giving any of his/her details wen messaged or called .
thank you

Hi, a person from[protected] is giving me blank calls n miss calls . its disturbing n affecting my studies as the person is not giving his/her any details when called..
Thank you..

Airtel — Cheating Harrasment

[protected] Forwarded message[protected]
From: Suniil <[protected]@gmail.com>
Date: 13 October 2010 21:55
Subject: Re: Renewal of existing connection vide phone connection : +[protected]
To: Wecare west <wecare.[protected]@airtel.in>


Dear Customer care,

I have asked for a plan 256 kbps unlimited. The bill has been genrated for the same.

It has been brought to my light that i have been offered 512 kbps for upto 5gb and then 128 kbps speed thereafter.

This being said, this is a clear case of cheating me. I have been calling up your customer service help line. and i was assured that the same will be looked into- that i will be revised back to the original plan of 256 kbps.

The customer service agent i spoke to yesterday agreed to the fact that the error was from airtels end and not from my end.

He has confirmed the same by reference to my trailing mail.

This is extremely unprofessional on part of Airtel.

As per Manas- i am quoting the interaction id -1093412.

please do the needful and make sure that i get the plan for which the bill has been generated.

Cheers




On 27 September 2010 12:09, <wecare.[protected]@airtel.in> wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 27/09/2010 , you have expressed your
concern regarding plan renewal for your Airtel fixed-line [protected].

We would like to inform that as per our records your existing plan Browser
749 (256 Kbps) Yearly Rs.7490/- Plan has been auto generated to another 1
year.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

For any further assistance please mail us at wecare.[protected]@airtel.in

Warm Regards,

Mohammed Akthar Pasha
Customer Care Executive
Bharti Airtel Limited.

MILES STONES !!!!!

Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.


DID YOU KNOW ?

Simply click on My Airtel at http://www.airtel.in/ and manage all your
Airtel accounts the easy way!

To know about payment options click the mentioned URL:
http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadband+I...⇄





>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from Suniil <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄


Dear All,
I have spoken with the customr service and they have advised me to write to
your team to renew my existing package.

Please send me the new bill copy.

I would like to pay the bill for the entire year as i would get 2 months
free.
--

Thanks and Kind regards

Suniil
+[protected]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.





--
Thanks and Kind regards

Suniil
+[protected]

Airtel Telecommunication — bill payment

I am bringing an issue to you. I paid Rs. 700 to S.Singh(Airtel Executive)
against the bill of my land line no [protected] on 19 April 2011. The executive
was sent by Airtel itself. My receipt number is 5942032. I have been complaining
to Airtel customer care for past 15 days, but it seems that they are not
bothered about it. Today outgoing service of land line also got disconnected
.The complaint number is 45650226. I request you to kindly consider my complaint
and look into the matter.

Thanks
Yogesh Arora
([protected])

Mr. Rakesh Ranga
Sir,
Thanks for your response to this issue, but I am not getting any positive response from customer care, in fact I am getting calls to pay the outstanding amount. The same complaint was forwarded to the nodal officer with a scanned copy of bill receipt. Kindly mention the the time period your require for the solution.



Thanks
Yogesh Arora
([protected])

Thank you very much!!

Airtel Broadband — Cheating & Harrasment

Hope you can read and justify why I should not file a lawsuit

There were several instances where I caught them cheating with customers. I had Airtel Broadband for over an year time involving two different connections. A/C numbers 16013469 and [protected].

The connection was taken somewhere about October or November 2010 with A/C number 16013469. The plan was Unlimited 4MBs 10GB for Rs 899+tax. Since day one I started to have an issue with the connection. The connection that was provided to me was Unlimited 512 KBPS 10GB for Rs 899+tax. So I went to your customer service and inspite of taking an complaint for not providing me the correct service they placed a request on my name for plan change without my concern. This took about 20 days for them to rectify the issue. I still had to pay for that month which I did. I had paid additional 500 RS for the Binatone Modem. Trust me this is the worst modem I have seen in my life. The LAN port started to stall and final stopped responding after a month. Requested for a new modem. The engineer came and installed a used modem and told me that there is no stock and will not be able to supply the new modem for 2 days. Two days turned in to 20 still the modem did not arrive. The modem was also having the same problem so I decided to by my own modem.

I just let it go as the service was smooth with no issues till March 2011 until the Servers were put on so called upgrade. After that even though my modem was switched off the the data transfer was shown in my daily usuage. However I have clearly shown the incorrect calculation of the usage and my speed was reduced. I logged a call with the Customer service and the great customer service executive took the complaint as a billing issue. Don’t understand a simple thing if my plan is unlimited usage with the same amount why would I log a billing complaint? My next step was to go to Appellate Officers and Nodal Officers and had proved my point to Alcatel as well who was handling the complaint that time and the service was restored. I had to repeat the same for over 6 times in 6 months. It also so happened that I was out of station for 10 days and received a message that I had exceeded 80% of the usage I was shocked to add to it I didn’t had a wireless connection that time. The electricity connection was disconnected by BESCOM as I was not able pay on time being out of station. I tried to log a complaint with the customer service the person did not want to log a complaint as well so had to request for a disconnection. After 2 days the connection was barred without any communication so I walked up to Airtel Office there no one was bothered to handle a customer who came with a complaint or disconnection all of them were busy and willing to attend only the customers who were looking for a new connection. I was furious with this behavior and asked them for their manager. I was later attended by a senior member but not a manager. I explained him the situation and he called Ms Sowmya ([protected]) supposed to be customer care lead and she assured that the connection will go under retention and will not be disconnected. So I returned home. After 2 days the connection was completely terminated.

Since then I spoke to with Venkat ( [protected]), Sunil ([protected]), Sowmya ([protected]), Ashutosh ([protected]) all assured me that the connection will be re-established within 30 mins which actually never happened. After 5 days someone called me and informed that I have re submit my documents to get the connection re-established as the connection was disconnected. They were not willing to understand that the connection was discontinued on their own will without taking to me. Later one of the technician visited my premise and to install a new connection. There I was given a completely a new connection with a landline connection without any handset with account number [protected]. I was told that the connection will be monitored to check if there was any problem. But soon within 10 days the speed was again slashed. I requested for the activity logs from Airtel which I was denied. In the 1st month only I stopped the payment. This happened in the month of November 2011 and as usual the collection team started calling. I keep telling them why I have discontinued the payment and all I get to hear is “Ok sir I will check with my manager and get back to you”.

And One fine day after returning to office I found that the wire was cut from outside and the wire remaining inside my house was pulled so hard that my mode fell on the floor and broke. I still did not react. The calls disappeared for about 3 months and suddenly one of the executive visited my premise and started with a loud voice that I have to pay the money and we don’t care if you had a problem the connection is in your name and you have to pay the money or else we know how to extract the money. I immediately called the police station seeing this he called his manager and handed over the phone to me. I spoke to a person named Akram and he seems to the manager of the collection team. He wanted to know what was the problems that I had faced with the service and I told him in details and he concluded that I will never ever get a call or message asking to make any payment for this connection at all.

But now I am getting the below message.

Dear Customer, This is Reg Del no. 4204198 for which o/s of Rs. 7459 is overdue since 4mths. Kdly Mk pymt imdtly to avoid legal Proceeding For payment pickup, please do get in touch with our representative. Mr. Ashok on [protected]. (Believe me this is not a typo or a short hand I tried in this message. This is the exact wording of the message I have received).

I called the number and wanted to enquire who was Mr Ashok. He informed that the he is from the legal team of Airtel. I asked him is he aware of the details of the case the reply was typical Airtel I need not have to know the details of the call this is not my Job I don’t get paid for this. I will check and get back to you.

Customer inconvenience

1. Incorrect information supplied while changing the plan.
2. Money taken but service not provided.
3. Connection disconnected without confirmation.
4. Connection disconnected under retention.
5. Information denied.
6. Connection completely changed without customers concern.
7. Harassment through recovery agents and collection calls.

There is nothing much of customer service you can expect from Airtel.

My alternate mobile no.- [protected]

sir, thanks for ur prompt reply. incoming nd ourgoing facilities started on my number today evening. thanks once again.