| Address: South Delhi, Delhi |
Dear Mr Sunil Mittal ,
This is to bring to your notice the inordinate delay in shifting of the above
mentioned landline phone from A 583 , double story Kalkaji to B 121 basement
kalkaji.
We had first lodged the request for same by phone on 2nd January and by email
on 3rd January for which we received a reply that said that the issue would be
addressed by 5th January¿our reference No was 9763412.
The complaint No. for telephonic request was 9813364 and we were told that it
would be done in a week¿s time, i.e by 11th january¿2012.
On Friday, i.e on 13th January I spoke to one of your senior executive¿s and
raised the issue that nothing has been done so far and I was promised that the
phone would be shifted in next 36 hrs , i.e latest by Monday evening, i.e by
16th January . But in the last 14 days (since 2nd January) not a single
engineer/or any other person from airtel has made any site visit.
Today morning we had again called up and we were given a new reference no.
10382998 and were given an assurance that the phone would be shifted by today
evening by 8.30 pm.
Every time we call up the customer care we are given an assurance that our
request has been put on urgent ..the phrase used is¿ your request is
escalated¿. I fail to understand what kind of customer care and customer
service is this.
In fact we got so dejected with all this that one of my staff members even
told
the person at customer care that if this continues we would get our landline
disconnected and wd like to go to some other service provider. And the person
at customer care said that the request for disconnection would take one week
.Can you imagine that a customer care executive is not at all bothered that one
of the customer is so dissatisfied with the service that they want to switch to
other provider. Instead of satisfying the customer, the person concerned is
telling that the request to disconnect would take one week.
Please get the matter resolved at the earliest.
This phone is in our NGO¿s name, i.e child Survival India and I, Deepa Bajaj,
is the President of the NGO.We want the phone shifted from A 583 ,double story
,kalkaji to B 121( basement), Kalkaji.
It is real pity that a small service like shifting a landline from one block
of
Kalkaji to another has not been completed in a fortnight's time.
I have recd instant respoonse to my mail from ur customer care department saying that it wd be taken care of but no one turned up even today.
Phone call made to aitel customer care today, i.e on 17th Jan got the response that since we have lodged the complaint today, it will take one week to take care of it.
I am really pissed off with airtel's disservice.
I hope this mail would be taken seriously and we would be provided instant
relief.
Thanks,
Deepa Bajaj
CEO
Child Survival India
M : [protected]
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