Airtel Complaints & Reviews

Airtel — Cheating Harrasment

[protected] Forwarded message[protected]
From: Suniil <[protected]@gmail.com>
Date: 13 October 2010 21:55
Subject: Re: Renewal of existing connection vide phone connection : +[protected]
To: Wecare west <wecare.[protected]@airtel.in>


Dear Customer care,

I have asked for a plan 256 kbps unlimited. The bill has been genrated for the same.

It has been brought to my light that i have been offered 512 kbps for upto 5gb and then 128 kbps speed thereafter.

This being said, this is a clear case of cheating me. I have been calling up your customer service help line. and i was assured that the same will be looked into- that i will be revised back to the original plan of 256 kbps.

The customer service agent i spoke to yesterday agreed to the fact that the error was from airtels end and not from my end.

He has confirmed the same by reference to my trailing mail.

This is extremely unprofessional on part of Airtel.

As per Manas- i am quoting the interaction id -1093412.

please do the needful and make sure that i get the plan for which the bill has been generated.

Cheers




On 27 September 2010 12:09, <wecare.[protected]@airtel.in> wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 27/09/2010 , you have expressed your
concern regarding plan renewal for your Airtel fixed-line [protected].

We would like to inform that as per our records your existing plan Browser
749 (256 Kbps) Yearly Rs.7490/- Plan has been auto generated to another 1
year.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

For any further assistance please mail us at wecare.[protected]@airtel.in

Warm Regards,

Mohammed Akthar Pasha
Customer Care Executive
Bharti Airtel Limited.

MILES STONES !!!!!

Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.


DID YOU KNOW ?

Simply click on My Airtel at http://www.airtel.in/ and manage all your
Airtel accounts the easy way!

To know about payment options click the mentioned URL:
http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadband+I...⇄





>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from Suniil <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄


Dear All,
I have spoken with the customr service and they have advised me to write to
your team to renew my existing package.

Please send me the new bill copy.

I would like to pay the bill for the entire year as i would get 2 months
free.
--

Thanks and Kind regards

Suniil
+[protected]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.





--
Thanks and Kind regards

Suniil
+[protected]

Airtel Telecommunication — bill payment

I am bringing an issue to you. I paid Rs. 700 to S.Singh(Airtel Executive)
against the bill of my land line no [protected] on 19 April 2011. The executive
was sent by Airtel itself. My receipt number is 5942032. I have been complaining
to Airtel customer care for past 15 days, but it seems that they are not
bothered about it. Today outgoing service of land line also got disconnected
.The complaint number is 45650226. I request you to kindly consider my complaint
and look into the matter.

Thanks
Yogesh Arora
([protected])

Mr. Rakesh Ranga
Sir,
Thanks for your response to this issue, but I am not getting any positive response from customer care, in fact I am getting calls to pay the outstanding amount. The same complaint was forwarded to the nodal officer with a scanned copy of bill receipt. Kindly mention the the time period your require for the solution.



Thanks
Yogesh Arora
([protected])

Thank you very much!!

Airtel Broadband — Cheating & Harrasment

Hope you can read and justify why I should not file a lawsuit

There were several instances where I caught them cheating with customers. I had Airtel Broadband for over an year time involving two different connections. A/C numbers 16013469 and [protected].

The connection was taken somewhere about October or November 2010 with A/C number 16013469. The plan was Unlimited 4MBs 10GB for Rs 899+tax. Since day one I started to have an issue with the connection. The connection that was provided to me was Unlimited 512 KBPS 10GB for Rs 899+tax. So I went to your customer service and inspite of taking an complaint for not providing me the correct service they placed a request on my name for plan change without my concern. This took about 20 days for them to rectify the issue. I still had to pay for that month which I did. I had paid additional 500 RS for the Binatone Modem. Trust me this is the worst modem I have seen in my life. The LAN port started to stall and final stopped responding after a month. Requested for a new modem. The engineer came and installed a used modem and told me that there is no stock and will not be able to supply the new modem for 2 days. Two days turned in to 20 still the modem did not arrive. The modem was also having the same problem so I decided to by my own modem.

I just let it go as the service was smooth with no issues till March 2011 until the Servers were put on so called upgrade. After that even though my modem was switched off the the data transfer was shown in my daily usuage. However I have clearly shown the incorrect calculation of the usage and my speed was reduced. I logged a call with the Customer service and the great customer service executive took the complaint as a billing issue. Don’t understand a simple thing if my plan is unlimited usage with the same amount why would I log a billing complaint? My next step was to go to Appellate Officers and Nodal Officers and had proved my point to Alcatel as well who was handling the complaint that time and the service was restored. I had to repeat the same for over 6 times in 6 months. It also so happened that I was out of station for 10 days and received a message that I had exceeded 80% of the usage I was shocked to add to it I didn’t had a wireless connection that time. The electricity connection was disconnected by BESCOM as I was not able pay on time being out of station. I tried to log a complaint with the customer service the person did not want to log a complaint as well so had to request for a disconnection. After 2 days the connection was barred without any communication so I walked up to Airtel Office there no one was bothered to handle a customer who came with a complaint or disconnection all of them were busy and willing to attend only the customers who were looking for a new connection. I was furious with this behavior and asked them for their manager. I was later attended by a senior member but not a manager. I explained him the situation and he called Ms Sowmya ([protected]) supposed to be customer care lead and she assured that the connection will go under retention and will not be disconnected. So I returned home. After 2 days the connection was completely terminated.

Since then I spoke to with Venkat ( [protected]), Sunil ([protected]), Sowmya ([protected]), Ashutosh ([protected]) all assured me that the connection will be re-established within 30 mins which actually never happened. After 5 days someone called me and informed that I have re submit my documents to get the connection re-established as the connection was disconnected. They were not willing to understand that the connection was discontinued on their own will without taking to me. Later one of the technician visited my premise and to install a new connection. There I was given a completely a new connection with a landline connection without any handset with account number [protected]. I was told that the connection will be monitored to check if there was any problem. But soon within 10 days the speed was again slashed. I requested for the activity logs from Airtel which I was denied. In the 1st month only I stopped the payment. This happened in the month of November 2011 and as usual the collection team started calling. I keep telling them why I have discontinued the payment and all I get to hear is “Ok sir I will check with my manager and get back to you”.

And One fine day after returning to office I found that the wire was cut from outside and the wire remaining inside my house was pulled so hard that my mode fell on the floor and broke. I still did not react. The calls disappeared for about 3 months and suddenly one of the executive visited my premise and started with a loud voice that I have to pay the money and we don’t care if you had a problem the connection is in your name and you have to pay the money or else we know how to extract the money. I immediately called the police station seeing this he called his manager and handed over the phone to me. I spoke to a person named Akram and he seems to the manager of the collection team. He wanted to know what was the problems that I had faced with the service and I told him in details and he concluded that I will never ever get a call or message asking to make any payment for this connection at all.

But now I am getting the below message.

Dear Customer, This is Reg Del no. 4204198 for which o/s of Rs. 7459 is overdue since 4mths. Kdly Mk pymt imdtly to avoid legal Proceeding For payment pickup, please do get in touch with our representative. Mr. Ashok on [protected]. (Believe me this is not a typo or a short hand I tried in this message. This is the exact wording of the message I have received).

I called the number and wanted to enquire who was Mr Ashok. He informed that the he is from the legal team of Airtel. I asked him is he aware of the details of the case the reply was typical Airtel I need not have to know the details of the call this is not my Job I don’t get paid for this. I will check and get back to you.

Customer inconvenience

1. Incorrect information supplied while changing the plan.
2. Money taken but service not provided.
3. Connection disconnected without confirmation.
4. Connection disconnected under retention.
5. Information denied.
6. Connection completely changed without customers concern.
7. Harassment through recovery agents and collection calls.

There is nothing much of customer service you can expect from Airtel.

My alternate mobile no.- [protected]

sir, thanks for ur prompt reply. incoming nd ourgoing facilities started on my number today evening. thanks once again.

deactivate my fun zone service immidiately ... I had subscrived for the fun zone through http://igmobi.com. ...

i dm not aware of how did i get messages from 54542..they r just text messages where my balance is getting reduced by rs.10 per every message that is being sent.please mail me the procedure to deactivate that service.

same here, could you tell me some means to unsubscribe the same

not good service

problem-internet explorer has encountered a problem and needs to close. inconvenience...?

pls solve my problem
thanks
opjoshi
[protected]

SIR
MY NAME IS THIRUPATHI SO I CREAT IN AIRTEL FRIIEND CHAT ACCOUNT SO BUT NOT IN USE
SO EVERY TEN DAYS I REMOVE THE MONEY SO I REMOVE THE THIS ACCOUNT PLEASE...SIR

my mobile no [protected] was closed on june july 2009 due to non usage for three months i have ask for my deposits i am a old customer of airtel and many times i complain to customer care that i m not geeting the airtel bills regularly for which i m facing so much problem.
after closing my sim airtel has to refund my deposit on 1sept 2009 they have prepare the cheque till today 15 dec 2009 i still not get my deposit money i many times contact to customer care about my deposit till now i m not geeting a positive response from airtel pl tell where should to go
regards kunwar goyal
[protected]

SIR I HAVE CONNECTION OF BROADBAND ABOUT 3 YEARS WITH INSTALLATION OF MODEM CONNECTION RS 1000/- I HAVE BEEN FACING PROBLEM FOR THE MODEM LAST MONTHS COULD NOT BE WORK PROPER LINKS ARE NOT STABLE IN THE MODEM BECAUSE OF FAULT & CAN'T REPLACE THE MODEM & NOT TAKE ANY ACTION FROM NODAL CENTER NONE SHOULD BE WORRIED ABOUT THIS PROBLEM. THEY CAN CHARGE A MODEM IN EVERY MONTH WITH A BILL I HAVE CALLED AIRTEL 25 TIMES , HAVE DIFFERRENT COMPLAINT NUMBERS, BUT NO ACTION, SURPRISING ?

helo gdmrning...
my name is krishna ...my airtel mbl num is [protected]..i asked u to deactive my internet plain after that i got a msg frm you (gprs has been stped on your aitel mbl num with effect frm 13th act ) i got dz msg but still ur cuting money y i shld pay my bill..wen i called to ur service num they told me that plmb is sovled but stil it is nt done...f[protected] dz is my refrnce num...daily im geting msgs frm dat day but my plm is nt solved y ur sending me dat fake msgs...thats y im nt paying my bill...im rly fed up with ur service...plz solve my prblm imedeatly..and ur adding unessry roaming chrges on my num i told u 2 stop but u ppl could&#039;nt remve it i vl not pay that 75rupees...plz deducte frm my bill...

From phone number: [protected] getting calls &amp;amp; using vulgar language. Please lodge a complaint against this number.

Hi
I am Arya Priyavart.I have an issue .I bought a prepaid sim at go mobile Lajpatnagar Centre on 27/11/2014 at 12.00 pm.The

authorised person which is there told me that ur no will be start on 6.00 to 9.00 pm Tonite.But today still my no is not

activated .A person talked me on behalf of AIRTEL and told me that ur RTV is not positive while shopkeeper is telling that

he has RTV no.I went to AIRTEL CENTRE at LAJPAT NAGAR but i m surprised when the person who r on the payroll of AIRTEL told

me &quot;U CAN DO WHATEVER UWANT.WE DIDNOT SELL THE SIM&quot;.I[censored] WANT TO GO TO CONSUMER COURT SO U CAN GO.&quot; He provide me this id

that i can mail u..I m surprised that is AIRTEL follow &quot;CUSTOMER CENTRIC APPROACH&quot; or &quot;CUSTOMER ORIENTED APPROACH&quot;? A

Customer I m very disappointed.Its my humbble request to you that please close this sim ASAP...I already paid 123 RS for

this sim and submitt my documents also..But now i want that u will help me and block the sim.

Dear Rs 100 is not big amount but AIRTEL Goodwill is very important to u..And if

u agree my point so plase revert me a mail..My AIRTEL no is:[protected] .It is not in working.My alternate no is:[protected].


Thanks&amp;amp; Regards
PRIYAVART ARYA
Devlopment Officer
LIC of India
K-59 Ist Floor, Lajpatnagar -II,
Near -MCD DISPENCRY, Central Market
NEW DELHI -110024
+91 [protected]

i am shalin devi with my mobile [protected] and iam using this number since 2000
now i think my mobile no was trapped and contact details and conversation with my friends are also trapped.
calls with mobile no:[protected] and [protected] coming to friends, inlaws and enquiring abt me and my address.
this creating family problems
plz solve it as soon as possilble

Dear all,

I have recently port my number from reliance to airtel just because of network issues with reliance.
I am using a Samsung galaxy A7 phone which has 4g supprt but may connection workwd good for one month.
Now in my second billing cycle i am facing a lot of problems with the network.
Many times my phone shows network errors and some times it has some registration issues.
In this regard i have registered a complaint with SR no.62095502 on 23-05-15 but that complaint is not resolved till date.
Today i.e on[protected] i have registered one more complaint with SR no. 62367347 for the same problem.
But your customer care executive told me that my old complaint is open till date so he can`t take my new complaint but i insisted him yhan he registered my complaint.
your executive told me that they have forwarded my complaint to the technical team but still i have not received any calls or visit from your technical team.
Kindly take this matter seriously or else i have to move on to some other service provider in search of good service.
As i`m facing a lot of problems with this connection.
and i need some compensation in my bill as i`m facing this problem for more than 15 days.

Regards,
Prabhjeet Singh
[protected]

3 G IS NOT CONNECTING TO MY MOBILE. PLEASE DO PROPER NOW I CAN&#039;T CALL ANY ONE WITH 3 G INTERNET

Forget my mpin

Hi .,

This is regarding the an issue beign faced with airtel. Airtel has not yet delivered the bill, for past 4 Months. Despite of repeated follow-ups, they have not send me the bills. I have asked fro Itemised bill.. But they have forwarded standardised bill(soft Copy).

I had been following for Days/Months together. But of no use. Instead of sending me the bills, they keep suspending my services.

I had been tried reaching their Nodal Officer and the Appellate Officer. Finally after waiting for hours together, I spoke One Miss/Mrs Bharathi(on 02/04/2009), Who did not even bother to listen to customer grievance. I tried for appellate officer, but it was fruitless. The telephone kept ringing at Appellate Office and no one bothered to pick the call..

Again back to Customer Care, been following up for days together. Had spoken to Sandhya(07/04/2009), Syeeda, Manjunath, Rahul(Floor Manager), herdeep(Floor Manager's Manager), Manu(Floor Manager), Ram Prasad(Floor Manager's Manager).

There had been lot of inconsistency in the information, that, we as consumer are unable to trust, we are escalating the issue to the right person. When asked for Floor Manager's Boss, the call was tranferred to Herdeep. After a long conversation, the Service was enabled.

Two Days later, again services were suspended. Then I spoke to Manu(02/05/2009), who claimed that he was Herdeep's Boss..

Today(04/05/2009), Having spoken to Ram Prasad, I understood that, Manu Reports to Herdeep/Ram Prasad.

Looking at this, Its very clear that, Customer Services are really fooling Consumers.

Can You please look into the issue and help the consumers have a good response and good service from this company.

Comparing the complaints, Its very clear that, Airtel has got largest number complaints than the other market players.

Hence I Request, the Team, who handles Consumer Complaints, to take up this issue, seriously along with TRAI and help the consumers.

Regards
Krishnan Unni S
krishnanunni.[protected]@gmail.com

Give My airtel no. Call History & bills softcopy for this no. [protected]
my no. is [protected]

resp sir/mam,
i am using my aitel landline with dsl for last maonth 2mbps speed 4gb free.rental=749.i have used 3gb of that.now what happened is bill is of ammount 3576 rs is made to my account.i have called them too much but they are not taking attention on my complaint now i say to them is plz disconnect my connection and i dont want to use anymore your services and i am not paying your bill.plz help me.my landline no is [protected].

Dear Sir,
This is regarding the issue of bill for the month of sep 2009. On dated 2 sep i called the customer care on 121 regarding the activation of sms pack and airtel 2 airtel 20p pack but the executive only activated the sms pack and not even mentioned in his notes about the activantion of airtel 2 airtel 20p pack, thus for this reason i have charged Rs1. Pls solve my issue as soon as possoble for which i will be thankful to you.

Dear Sir,

I have requested to Airtel for migration of traffic due to more uses of Broadband, but they are not ready to migrate to plan because they want 3 working days before billing cycle. I have log the compliant on 09 April 2011 and my billing cycle was 12th of every month. They have profit of less plan while user using more bandwidth.
I would like to request you to look into the matter..
Anant Prasad
Airtel Landline NO[protected]
Mobile No [protected].

This Complaint Is Regading Bharti Airtel Teleservices.

My Name Is Uday Kumar. Airtel Phone Number Is [protected] Landline &
Internet Connection Number. This Connection Wasn't Working For The Time
Period From May12th To June 17th 2011 Neither The Phone Nor The Internet
Connection. When I Spoke To The Customer Care Pupil They Said They Will
Waive Off Bill Amount For Those Many Days. For The Month Of May They Have
Given Waiver And I Have Paid 526RS Regular Tariff Is 799RS Per Month. Paid
Rs 526 For The Month Of May Paid Before Due Date 326 Rs Was Waived Off.
Now I Was Supposed To Get Another Waiver For The June Month Also Because The
Connection Was Not Working Till June 17th 2011. A Customer Care Executive
Ms. Laxmi Said That I Have Got The Waiver For The Month Of June Also And The
Amount Is 425.26 The Complaint Number Is 1660592. And When I Asked For An
Acknowledgement She Said The Complaint Number Is The Acknowledgement I Paid
425 At Airtel Outlet In Cunningham Road

Again A Got A Call From The Airtel Pupil Saying That The Waiver Is Not Applicable. I Spoke To Customer Care Executive Who Connected Me To Mr. Venkat (Supervisor) For The Customer Care Executives. He Says We Wont Give Waiver. Its Their Mistake And Not Ready To Compromise On Anything. So What I Say Is DO NOT SUBSCRIBE ANY AIRTEL SERVICES OR ANY AIRTEL CONNECTION. These Pupil Do Not Provide Solution Only Want Money. PUPIL WHO HAS SUBSCRIBED CONNECTION FROM AIRTEL PLEASE GIVE IT BACK. BECAUSE SOME POINT OR THE OTHER THEY WILL DO THE SAME THING TO YOU.
DON'T BELIEVE AIRTEL.DON'T BELIEVE AIRTEL.DON'T BELIEVE AIRTEL
BECAUSE IAM FED UP WITH THESE PUPIL

BELIEVE GOVERNMENT SERVICES IN SUCH CASE TAKE BSNL CONNECTION FOR LANDLINE & BROADBAND.

PRIVATE SECTOR ARE FRUAD
Regards,
Uday Kumar.A

Dear Sir/Madam,

I am Aditya Arya and my Airtel mobile number is [protected]. For the billing cycle of 23/10/2012 to 22/11/2012, I have received a bill of Rs 1,902.59 which took me by surprise. After thoroughly going through the details, I found out that major portion of the bill amount is formed by internet data usage. I was using a combo pack 150 providing 1gb data free (500MB - 3g; 500MB - 2g). As I use software on my phone to track my data usage and also from time to time I check with airtel customer service about the same, I knew that I had not exceeded that limit. I called up customer service on 26th November, 2012 and I was told that I have used only 174.69MB - 3G data and around 652.53MB - 2G data. In total around 827.22MB. Further I was told that although I have not exceeded the total data cap of 1GB, I have exceeded my 2G limit of 500MB and the data usage beyond that threshold has been charged 10paisa/10kB (Rs10/1MB).

During the time of subscription, I was misinformed and provided wrong information that I would be getting 3G speed for first 500MB after which 2G will kick in for the next 500MB. And after I have consumed 1GB data charges would be on per MB usage.

Now the problem is two-fold: Firstly, I was misled by customer care at the time of subscription. I was not provided correct information or maybe it might be airtel's tactic to keep consumers in the dark so we end up getting more bill and thus have to pay more.


Secondly, Is it my fault that airtel does have good enough 3G coverage as I merely ended up using 174.69MB and for the major part was on 2G. Logically, does it make any sense that 325.31MB of 3G unused. Tell me why I did not get 3G speed???? Why I ended up using 2G when 325.31MB of my 3G quota was left??? Why was I misled and given wrong information???

If I had known the truth and was given the correct information I would have never opted for such a plan. I am not a fool that I would keep on using 2G, which is so expensive.

I have been told that I can get a waiver of Rs 500, whereas I would like a waiver of 1405.30.

Further, it seems that airtel does not value its customer every-time I have to take initiative to call and check the status of the issue. Also, I was told by airtel's nodal officer in a very rude way to accept the waiver of Rs 500 or else do whatever I like. It seems that I hold no value as a customer to Airtel.

Aditya
New Delhi
[protected]

Sir

I am using Two nos. [protected] &amp; 741 for the last 10 years of Airtel. And for the last 6 years Advance rental plan was activated. This time I decided to have my no. shifted to corporate plan and was waiting for Airtel prior information. On Jan 25th i received a message saying that Advance rental has been activated . I immeidatkey called their helpline 121 and informed that I do not want this plan as such do not activate. They said their ssytem is down and you call tomorrow. I called on 26th Jan and logged the SR. Airtel had shifted me to Corporate plan but had debited Rs. 999 each on both Mobiles as advacne rental. They are not reversing these charges . Why should I suffer for no fault of mine.

I just want that Airtel should reverse these Rs. 999 from the current bill (in both the cases) so that I can pay the balance.

My mail ID is [protected]@yahoo.com

We have not used internet from 20th Feb to 25th Feb due to Technical issues from Airtel. The issue has been resolved after 5 days. Please waive the bill amount for this bill period.

i want my internet bill details last 3 month bill details and usage also this is my postpaid number [protected] send me bill details my mail id mahe.[protected]@gmail.com

Airtel — Rude and indifferent Airtel customer care service!

sir,
In order to change my scheme under CUG i have contacted Mr.Ramesh,his mobile no is [protected] many times atleast 20 times. Initially he is not attending the phone call and i requested him many times to send a mail about airtel schemes under cug.He is not responding for the last 15 days. Hence i am requesting you, where i can contact to get the information. Otherwise give me some other Person phone number to get my work done please

Hi,
This is Rajyalakshmi. Yesterday my mobile was recharged with 210 rs.
my mobile number is [protected],but till i didnt get confirmation.
Can u pls consider this.give me reply

Dear Sir,

I am customer of your co My Mobile no-[protected]
Few days now a problem face to me, Suddenly I see
A SMS sending from 529061 send my mobile, More
Times I talk to your Customer Executive that pl he
Has close the 529061 sms sending but your executive
Not a take action and daily my 1/- Rupees balance reduced

So, I last try through e-mail sending to you, Pl you say that
It is off the sending sms 529061 ? either You are oblige
To me dis connect your connection.


You send reply through mu mobile SMS.

Thanking you
Sanjib Bhattacherjee
[protected]

our landline[protected] is not working for last 10 days. kindly rectify the problem as soon as possible.

thanks
739,ue-2
jalandhar
punjab

Our land line No.[protected] is dead now. Kindly rectify this problem immediately. Our contact mobile No. [protected].

our landline[protected] is not working for last 02 days. kindly rectify the problem as soon as possible.

thanks
Rabish Rai
Pranjal Projects Pvt. Ltd
Plot No-147, Sector-24, Faridabad
Haryana
Cont. No-[protected]

Hi
My landline is not working at all from last two weeks. I logged complaint a lot of times. Everytime they say that your last complaint is resolved. They by themselves resolve the complaint without even resolving or asking the customer. The customer care executives are very very rude. I can't even talk to them.

Kindly look into the matter

Sidharth
[protected]

Landline Number is [protected]

Airtel Prepaid — FRAUD TOPUP

Dear all,

Yesterday at 9 pm i have purchased a top-up(AIR-TEL) of RS 30/- from our local shop,when I scratch the card and recharge the voucher the massage showing "This is a used voucher".The shopkeeper denis for the same he says it is not possible however i talk with the custome care executive(Mr S Biswas)at 9:53pm he says that this voucher is used on 21 jan.he requested to the shopkeeper to refund the money however the shopkeeper rejected his request and did not refund the money.

So i request you to please look into this because either there is a racket working behind this or by mistake the same serial no card is reprinted.

Name ; Rajiv Prasad
MOB: [protected]

It is surprising that the company airtel has not answered to this complaint but has answered to the complaint I WANT MY NUMBER BACK...in this very forum
IT seems they have no answer to this complaint as it is a fraud by the company ...it is due to these reasons ans well as other irritating reasons ...such as sending useless SMS's even though i am registered with do not disturb ... that i have moved to idea network at least they are more ethical...

Hello Rakesh,
Thanks for your reply.

I mentioned the transaction no in my complaint above and using that Airtel can pull all my contact details (including mobile number) from the system, if they want to. Don't tell me you can't do that!!!

One Airtel manager contacted me after couple of days I lodged this complaint and he told he will refund all Rs. 200 I lost. He did refund, but only Rs. 50. So Airtel managers themselves are unable to keep their words!!! So what is the point of trusting Airtel.
So I am going ahead with my plan of switching over to other service provider.

Regards,

Ganesan

Airtel Mumbai — Repeated harassment for payment

Hello

My name is Neerav Ghosh, and this pertains to my Airtel Mumbai mobile phone number[protected]. I have had this number and service for about 2 years, and except for the very first bill, ALL bills till March 2009 have been deducted directly from my credit card as per Standing instructions I have issued.

Since my credit card expired in Feb 2009, I have submitted a fresh Standing Instruction to continue the direct debit of my bill.

On 14th March, 2009 I issued this instruction, duly filled a form, submitted photocopies of my credit card etc. and submitted it in the Lokhandwala, Andheri centre of Airtel. I was assured that the needful would be done within 3 working days and my next bill would be debited to my credit card. That bill (Feb) I paid by cheque.

On the next month billing, on 8th April, 2009, I started to receive SMSs that my bill had not been paid. I called customer services (121) and was told that my credit card was not valid. Upon investigation, I realised that the new credit card details had not been activated in the system.

I was told that visiting the lokhandwala centre of Airtel (where I had submitted the documents earlier), and by showing a copy the initial form that had been stamped by them, this would be done immediately.

Instead, I was told that I had made a mistake, and that I would have to do the whole form filling etc all over again. This, despite my having a copy of the stamped SI form. They couldnt explain what mistake I had made.

Anyway, I did so again, on April 9th, 2009. I still found the whole experience ridiculous, but repeated the process anyway. First I was told it would be effective within 2-3 days, then later I was told it would take 15 days to activate.

I received an SMS on 16th April that states very clearly my SI has been updated, and my bill will be charged to my credit card. Further, Rs. 10 has been deducted as a test.

Yet, and despite of all this, EVERYDAY I get at least one call from an airtel rep saying my bill is outstanding. EACH time I tell them I have an SI. EACH time I ask for a supervisor. EACH time nothing happens, and despite it being two weeks, I still continue to get harassing calls. Some of them are threatening in tone and manner, and some of the reps are very very rude.

Now my next bill has come in, and there is a 'late fee' charged. This is too much !!!

Thanks

Neerav Ghosh

Hello Airtel my neme is mohinder paul singh, Sir, On dated: 06/11/2009, I had made payment of Rs. 283.00 for my Cell # [protected], But not received the payment receipt, So I paid the same twicely. But my bank is not showing the Back depost of Rs. 283.00 in My account. Please see the detals & solve my problem.

Payment Id : [protected] and [protected]
Amount : INR 283.00 and INR 283.00
Date of payment : 06/11/2009 and 06/11/2009
Debit Account :[protected]
Payment Status : Success
Payment Remarks : Mobile Bill Oct.09

Airtel Mumbai — network problem

Dear sir/madam
i am the user of the airtel prepaid connection since from 5-6 years.and my ceel no is [protected].i stay in bindra complex mahakali caves road near holispirit hospital andheri(e).in this area we face the very much network problem i alredy compained in costomer care somany times but the problem not yet solved..

myself Satish Dudhe

I am regular customer of airtel & using POSTPAID airtel service from last 3 yrs
Now days thre is no network in our area .
Please do the needful

My address:

Satish Dudhe
Diva Shil Road
DIVA MUMBAI
[protected]
D:28.12.09

Dear sir/madam
i am the user of the airtel prepaid connection since from 5-6 hrs.and my cell no is [protected].i stay in Mulund (W). please help me on this problem.

Dear sir/madam
my family is regular customer of AIRTEL &using postpaid connection since from 10-12hrs.&cell no is[protected].i stay in mulund (E).please help me on this problem.

Airtel Mumbai — Network Problam

My Airtel number is [protected]. I have problam of network connectivity from last 2 years, i gave complaints more then 100 times but till now no solutions from Airtel. I cann't change the number because this number I am useing from last 4-5 years.

airtel network problem andheri east : mahakali caves please suggest me on my mail id [protected]@rediffmail.com

hi [protected]
in your complaint area a new site planned at your location so don't be hesited

In Jan.2011 - I got new connection from your airtel mob. my mob. no is[protected] last few days I received message from customer service - i.e. my bill send on my e-mail id. but I don't received any mail from you. ( you have my e-mail id is wrong i.e kedar.[protected]@rediffmail.com )

pls. correct my e-mail id - my mail is kedar.[protected]@rediffmail.com

also my outgoing calls is stopped, pls. reply - otherwise I can't pay your bill payment

kedar dhawan
mob.no.[protected] /[protected]

Airtel — Repeated Document Submission Harassment

Hi,

Recently I changed my mobile service provider from Aircel to Airtel. After submitting all necessary valid documents still I'm being asked to re submit again and again.I have to stand in queue for almost an hour. Till now I have submitted about 5 times and yet they ask me to do the same, else face disconnection of service. The "Customer Care" tells me to do the same stating security reasons. I'm really annoyed by this ans I'm looking forward some solution.

Thanks,
Nikhil R.