Airtel Complaints & Reviews

I have booked my connection on 18th December, according to them they were suppose to do the installation in 3 days, i did not receive any calls from them in-spite of i called them 6 times, every time whenever i call them, they say that "do not have any details updated, you will get a call in 1 hour from the back end" but i never get any calls,

The details are

Customer ID: [protected]
Transaction ID: 18007579
Booking ID: 53958
Amount: 1590.00

Regards,
Mohamed Naseef P
[protected]@gmail.com

Respected Sir/Madam,

I Shirsendu Sarkar compel by the circumstances raised due to unacceptable activities by the Airtel DTH Service as far as recharge issue is concerned. Actually, on 15th Dec.2011, I have recharged amount of Rs.106/- through online and as per bellow screen shot, it clearly indicates that my current balance is Rs.96.71/-. For your kind information, I have previous deficit amount Rs.9.29/- and as per rules the amount has been deducted from my recharge amount.

Now, the trouble has been raised. As per Airtel DTH the minimum balance threshold is Rs.100/- and maintaining the guidelines I have recharged of Rs.106/- but after recharging I am being continuously denied by them to view any channel till now what I have to deserve and now, and now concerned authority responded the minimum recharge value is amount of Rs.150/-.

My questions, regarding the recharge issue, if any amendment has been taken place as far as minimum threshold is concerned, why it was not inform customers through email or sms. Even no phone call was made from service provider regarding the minimum threshold has been changed. More important thing when, I have taken initiatives to recharge through online amount of Rs.106/ then why it has been stopped quoting that minimum threshold is Rs.150/ so Rs. 106/- has not been accepted and please recharge it again to maintain minimum threshold.

It indicates clearly that the airtel digital tv authority deliberately did it to harass customer in this fashion & truly speaking I am being severely troubled & quite upset & disappointed. It is a burning example of cheating with consumers by respective service providers.

Henceforth, I am submitting my earnest request to you that ongoing my above statement, you will be kind enough to take corrective measures with priority measures and ensure me that either I shall be able to view the channels for what I have recharged amount of Rs.106/- or arrange refunding the amount of Rs 96 .71/(existing balance). My last word if the atrocities of the Airtel DTH continuously going on then I hardly have any option but to quit from this service and will join with another DTH service provider.

Thanking you & view my personal details bellow AS WELL AS THE BANK STATEMENT OF PAYMENT MADE but neither refund the amount yet nor providing the view facility.

With best regards,

Shirsendu Sarkar ([protected]/[protected])





























Accounts > Operative Accounts > Mini Statement >Transaction Details

Help




Transaction Details

Customer Id [protected]
Branch Name RANAGHAT
Account Number [protected]
Account Type Savings Bank Scheme
Account Balance 4,290.00
Transaction Date 15/12/11
Transaction Type DR
Transaction Amount INR 106.00
Transaction Description eBanking : 5833688/MBBR[protected]/AIRTEL




Customer ID: [protected]
Current Account Balance: Rs. 96.71
Account Validity:
Daily Burn Rate: Rs. 0

Your Account details

Name: Shirsendu Sarkar
Address: Vill New Gopalpur Pairadanga, Kolkata, West Bengal, 741247 india
Vill New Gopalpur Pairadanga
NADIA
WB 741247
Date of Birth: 13/05/1982

Myself ASHISH SINGHAL [protected] old cust. of airtel, airtel give me a MNP plan in which local A2A 1 paise/6 sec and other 1p/2 sec, but now my balance is deducted as 1p/sec. i complained about this to cust. care but there is no any satisfactory response. please call me.... i m waiting....
ASHISH SINGHAL
MOB : [protected]
[protected]

Dear Sir

I am a customer of Airtel Digital TV Customer ID [protected]
I have been duped by an airtel employee on 16th and again on 18th December he introduced himself as Nitin an employee of airtel digitel tv from Luncknow he called me on my phone No.[protected] by his telephone No.[protected] and asked me to recharge on line for Rs.200 I was in Patna so I did recharge again he called me on 18th Dec and asked me recharge more for Rs.390 so he can put my account on safe custody for six months I did recharged but he has given only telephonic assurance to put on safe custody since then I am calling him daily but he has the same answer that I have done but still I am loosing my balance amount on airtel TV
I had sent a mail to digital [protected]@airtel.in they revered me back that I will be done soon but still theyare deduction my amount from the recharge value of 200+390 rupees

Kindly help me to get rid of this digital TV

Thanking you

warm regards

J K Warsi

As I started using data card from October 2010, I placed a request informing Airtel customer care for cancellation of Broadband connection which was in my name, account details as below, with final settlement of Rs. 469/- , according to monthly bill, on 09.11.2010 well before due date(Cancellation reference: 404167 Dt: 08.10.2010) the broadband details are
Name: Vikram Patil V,
Account: 13535694,
Bill No:[protected] Dt: 27.10.2010,
Landline: +[protected],
Address: No. 35/4, 1st Floor, Balaji Alps, 13th Main Road, Vijayanagar, Bengaluru – 560040
But from the month of Nov 2010, I still used to get monthly bill with following changes, details as below
Name: Vikram Patil V,
Account: 13535694,
Bill No:[protected] Dt: 28.11.2010,
Landline: +[protected],
Address: No. 39, Gnd Floor, ITI Layout, RMV 2nd Stage, New BEL Road, Bengaluru – 560054.

What airtel has done is instead of cancellation they have retained my name with same account number & landline number but with different residence address. Again in the month of Dec 2010 on my own I informed Airtel about the error in their system and complaint was placed with Airtel customer care with complaint ref no: 41437870 Dt: 30.12.2010.
NOTHING HAPPENED.

Later I escalated it to Airtel nodal officer & Airtel Appellate Authority via email, email id was mentioned in airtel monthly bills. Email was acknowledged & was informed that within 72 hours this issue will be resolved (Complaint Ref No: 42831320 Dt: 08.02.2011).
NOTHING HAPPENED.

Now Airtel legal authority has filed a case against me in Gwalior High Court for nonpayment of overdue amount, which I never used, details as below Case No: LM 508,
Lawyer: Mr. Alok Sharma.

I came to about this case when Mr. Ranjit Singh from Gwalior High Court called me on my mobile to discuss about this case & told to come immediately to Gwalior High Court. Even today I am getting bills from Airtel & also call from Airtel legal dept from payment of overdue. I am literally fed up & after morethan a year I have decided to file a complaint against Airtel for following reasons,
Moving connection to third party retaining my account details & contacts, which is security concern for me,
Misleading customer by stating that within next 72 hour this issue will be resolved but nothing happened in last one year,
Harassment from Airtel legal dept by calling on my mobile number frequently, For putting black mark on my profile by filing a case against me in Gwalior High court.
I want airtel to give me apology letter and I want them to pay me compensation for all the harassment and cancel my connection immediately.

Results I'm looking for:
1.) First company should cancel the connection in my name
2.) Take back the case which is filed against me in Gwalior High Court
3.) Compensation which is equal to 12times the outstanding overdue amount for the harassment by airtel for the past twelve months
4.) Compensation morethan Rs. 10 lakhs for putting black mark on my profile by filing a legal case against me.

Latest email from collection team is attached for which I'm not responsible.
If required I can provide all required document along with correspondence & escalations i did do so far with Airtel.

I have been trying to stop matrimonial alerts for the last couple of months to no avail and now I get a message that "you have been renewed for GSR subscription service from airtel. you have been charged Rs. 30" I am not even aware what GSR service is .Kindly enlighten and unsubscribe unwarranted alerts .
Aparna Jain
[protected]

My mobile number is [protected]. I have one paise per second offer with Airtel. I have been using this sim-card for 3 years now. About 4 months ago, in September 2011, I started receiving some jokes (one per day - exactly around 12.00 Noon) as SMS from Airtel. That was purely unintended. I didn't subscribe for them. But still I used to receive those messages.
Suddenly one day I found out that my balance which was supposed to be around 75/- has become 35/-. Alarmed by this, I decided to call the service centre and find out the reason. But somehow the very next day, I received an SMS asking me to type so-and-so number to stop receiving the Funny Jokes SMS (which I didn't subscribe in the first place) and to renew the expired service type some _____ number.
From that I understood that my balance was stolen by these so called funny messages. I obviously chose to stop receiving the jokes as they were very bad in the first place. Then again I renewed my balance and the stealing stopped. But only for a week or so.
Now it is even bad. I don't receive any messages/SMSs, but still I started losing my balance (at the rate of one rupee per day). This is very frustrating and the only time I don't lose any more money is when ever I have balance less than 1 Rupee. It is very depressing to know that we are being stolen so openly.
:(

I had applied for a new connection which was installed on 27th November 2011 with number [protected]. One Mr. Abhay Singh, Sr. Sales Executive of AMBA BPO.COM, AIRTEL's authorised direct sales associate called on us, filled the enrolment form and took Rs.500 in cash as advance payment.
On 13th December our phone was disconnected by AIRTEL saying my cheque had bounced, whereas we never had deposited any cheque rather the payment was in cash. Only possibility is Mr. Abhay Singh AIRTEL/AMBA BPO.COM's offcial having replaced cash with his cheque which bounced. During my fight for getting my connection restored Mr. Abhay Singh asked for another Rs 500 in cash for deposit with Airtel with the promise that earlier Rs.500 would be settled later.
I have written numerous mails to Airtel but till date AIRTEL has failed to address the following issues :
1. I have not heard any comments from AIRTELon wrongful DISCONNECTION of my phone for many days. I am entitled to compensation for wrongful disconnection.
2. I have not been given/returned the CHEQUE in question which AIRTEL claims I had submitted and had bounced. If it was my cheque then AIRTEL must return that to me since they have got their payment due from me in cash.
3. I have not been informed of the action AIRTEL was supposed to start against AMBA BPO.COM which is indulged in cheating and harassing customers in their name, as in the present case cheating and harassment happened to me.
4. As regards the money AMBA BPO.COM has got from me for restoration of the connection, I hope I will be able to recover from them once AIRTEL hands over the abovementioned bounced cheque to me.
5. If there is no such cheques which had bounced and AIRTEL staff had messed up the matter resulting in disconnection, an apology from AIRTEL side is due alongwith compensation for the days I was subjected to deficiency in service from.

MAROOT SACHDEVA

Dear Sir,
Iam using 3sims in airtel but am facing problem with three sims.... am using samsung galaxy y GT-S5360, with this mobile no. [protected] but airtel is deducting amount from my sim daily i need call to customer care and i want to request them, from last 20days i cant contact customer care service..... from my mobile no. so please check the deatils and solve the problem.

[protected]
from this no. i cant call customer care service i have given compliant to customer care services they have given several compliant no. they told that they vill call back in 48 hrs and they dont call me....

[protected]
This is the major compliant am giving to u on dec 3rd i have change no. portability from tatadocomo to airtel services on 7th december docomo services de activated but upto now my no. is not activated to airtel for that case i have went to near airtel office in bapatla and i have given compliant there they didnt correct that and they have taken compliant from and then i went to vijayawada airtel hub there her name is suma she has taken compliant from and she told they will contact me after 48 hrs, but upto means after 4days also they didnt contact me so that nly i am giving compliant to u, please show the solutions for above three problems

Thanking you

I disconnected my Landline in April 2010 and was assured that the security deposit of Rs 2000 will be refunded to me within 45 days. But later on follow up with the Airtel Customer Care Executives , I was informed that " as per our records their is no security deposite in your account" which is totally wrong as I have the original receipt which clearly indicates the security deposit made at the time of getting the Landline connection from Airtel.

I have hard copies of the Receipts issued by your telephone company in lieu of the refundable 'Security and Registration' charges which I am claiming back. Airtel needs to check with their Accounts department for the original receipts of the agreement of the said landline no. rather than dig into the irrelevant digital records on their computer systems which are wiped clean as soon as a connection is terminated. I am sure that they are dilly-dallying the refund as it is a habit with Airtel company to use illicit tactics and generate vague alibi when it comes to the matters of refund.

It has been now around 8 months since I have not received the security deposit after disconnecting my Landline phone.

.

Respected sir/madam,
I am using the airtel broadband service since 2007 in Mysore number[protected].
In the month of October i gave request to shift the line to Bangalore as i had plans to move and got confirmation saying there is no service available or DB dose not exist. Since then i am asking and following up with customer care to re-activate the line in old address in Mysore #4660,3rd cross,rajaputh blk,shivaji main road,N.r.mohalla Mysore-07, i followed up to airtel office many time and till date no one had turned up so many complaints have been registered in customer care no resolution has been provide to me. Now they are coming to my home and making phones calls and harassing me to make the payment, i said ok even if the line was dead i will make the payment activate the line, even that they are not doing. Now because of Mysore airtel office i am defaulter and cant apply for new connection else. Kindly look at it and do the needful and reactivate the line under same traffie plan.

regards
sunilsingh.s
[protected]

Occurrence of events:
1. Reported loss of Blackberry and deactivation of SIM / barring outgoing calls - Dec 05
2. Request for duplicate SIM - Dec 10
3. Spoke to Airtel CC to follow up on my request - Dec 12
4. Duplicate SIM delivered to home address (submitted ID proof, Address proof, 1 passport size photo, authorization letter for dad to collect the SIM) - Dec 13
5. Requested for SIM activation (as it was not yet activated, maximum time being 4 hours !!) and canceling my Blackberry Data plan - Dec 17
- I was told it will be done within 48 hours.
6. Called Airtel CC to follow up as it was not activated - Dec 19. I was told to go to nearest Airtel Relationship Center and submit documents again!
7. Submitted ID proof, Address proof (as directed by Airtel CC) at Yelahanka ARC (they were rude and were not accepting at first, they finally accepted after repeated calls from me to Airtel CC and making them both talk to each other. I was told by Airtel CC that the card will be activated in 6 hours) - Dec 19
8. Called Airtel CC to follow up for activation, was given 6 hours - Dec 20
9. Called Airtel CC to follow up for activation, escalated to nodal manager over phone, was given 24 hours - Dec 21
9. Called Airtel CC to follow up for activation, was given 48 hours again - Dec 22
10. Called Airtel CC to follow up for activation (was told that Saturday and Sunday is non-working days for nodal agencies!), was given 24 hours - Dec 24

My SIM is not yet active!!!!

I have been an Airtel customer since 1999 (with multiple mobile phone connections, Broadband and landline connection, Blackberry connection, etc.) and am really annoyed and frustrated at the customer service! I am not sure what to do next, at this point, I am reviewing if I -
1. should I wait to get the SIM activated?
2. should I cancel all my airtel connections and move over to a new service provider?
In any case, will need to wait and watch for the drama that will ensue on the Dec 2011 bill...

I applied for a new Airtel broadband connection through the airtel website. In a couple of days they contacted me on my mobile and asked for the address of my premises. After 4 days, they said the feasibility check is done and they would be able to provide me a connection.

The next day, they sent a person to collect my address and ID proofs and a month's rental as advance to wave off the installation charges. I filled up the application form with CEF number CH1226248 and paid Rs.999 via cheque. I was promised that the connection would be provided within a weeks time.

The cheque was deposited the next day but for about a week I did not get any information about my connection. I called the customer care and they said that my application has been cancelled due to lack of infrastructure. I wonder what is the feasibility check then for. However, I asked them to refund my money and said that I would get a cheque delivered before Dec 7, 2011.

More than 2 weeks have passed but I haven't got the cheque until now. Even if I call the customer care, they disconnect the line while describing them the problem. This has happened twice today.

I request you to take strict action against Airtel for looting my money.

Thanks,
Maheswaran S
mahes.[protected]@gmail.com
[protected]

Hi,

I am N . venkataramana and i am using Airtel gsm sim from last 7 years, my mobile number is [protected]. one month before my sim was blocked and i called to customer care so many times they told me that my mobile number was blocked due to valid proofs . 3 weeks back again i provided valid proofs but my problem was not yet solved . Now i am facing serious problem because i given this number to my friends and relatives for me no choice i want this number. so please kindly solve my problem.



Regards,

N. Venkata ramana
contact:[protected].
[protected]'

Dear sir,

I have a complain regarding Airtel Digital Tv...
I am a customer of airtel digital tv since two years but my account has been suspended from 1 year...
Now i have been informed that if i will recharge my account for 6 months,i will get 6 months free service..
... Now when i hv rechared my account on 19th December they said that within 24 to 48 hours i will get my bonus 6 months pack...
But now they r not providing us the 6 months free pack nd i hv registered a complaint nd the complaint id is 14766389 and now they are saying that i have to recharge with a same plan as before but their executive had informed me before,dat i will get benefit of bonus by recharging any of the plan so i recharged with the same as they told before by amount of Rs.1085, i recharged with 1100 .

Now plss help me to solve my problem nd suggest me vat to do....i will b thnkful to u for d same...

Pankaj Agrawal
airtel digital tv customer id-[protected]..
Contact No.-[protected]

Last Monday (19.12.2011) I called to customer care regarding the error code SM2. They told we will send service engineer to your home .
The service engineer came and rectified my problem and he asked 100Rs as visiting charge without providing any receipt. I replied to that engineer I will not give any money satellite migration is your problem you must rectify free of cost but he is not accepting my word so he again changed the dish position to wrong angle and simply went out from my home , Again I called to customer care they told no need to give money please provide the information about that engineer we will make a complaint and again we will dispatch engineer to your home. After that no one is come to my home to solve this problem. The compliant is going totally waste no one taking action about this issue. one week is over. I am thinking to disconnect my all airtel services (DTH, wi-fi, mobile service). because of the worst behavior of the service engineer .

Respected Sir,
I has been using my airtel no ([protected]) for last 8 years. For the last 1 year I am working in Saudi Arabia.. I just checked my sim yesterday and found that its showing "Sim card registration failed". I had a balance of around 350 Rs and validity till july 2012. All my relatieves and friends are having this number. I tried to call on that number and is ringing too.

Kindly activate my number as soon as possible.

Regards
Rubin Varkey Renji

Sir,
I am Bipindra Nial S/o - Duryodhan Nial village - Pipal Padar, Po- Bagpur, Ps - Narla, Dist - Kalahandi, State - Odisha Pin - 766100.
My Number is [protected]. I am running continuening above 1 year. but suddenly my sim is locked.
I want to that why my my is locked. I remind you that I have no information get Airtel Customer Care Service. Therefore Please again running Sim Card. I am completed summitted my Documents...

Dear sir/madam,

I am drafting this mail with respect to the Airtel broadband connection i was using a couple of months ago. Due to the non-working of my internet connection I registered for a complaint for which I got a reply to my mobile is

"Your Service Request reference number for phone number ch1058599 tn is 8544900. We will get back to you by 08-Jan-2012 15:48:15. This is an auto generated message. Please do not reply to this message."

After this complaint, A technician came after a week and checked the line and asked me to replace my modem saying it was having some fault.(Actually the modem was working fine, when i checked with my office internet)

Based on his suggestion, I bought a new modem which costs around 1000/-. And even after that, the issue was not resolved. Again i registered for a complaint and again a technician visited and again he checked the line and he went off... this was going on and on and on... and finally the person who popped out to fix the issue is Mr. Suresh - [protected].

He checked the line and fixed it and the reply he had given me is "The line was having some problem. And I fixed it, and henceforth your Internet connection will be stable".

And after 10 - 15 mins, it again started all over from the beginning, it was not working. Since i got Mr. Suresh contact number. I called him up and said the issue and again he did the same job. And again it was the same thing which i got from his service.

So I decided to stop using broadband and registered for a request with your customer care representative when they were calling me for the non-Payment of Broadband (for which I am not using actually). Since they were into collection department, they said it has been escalated to the respective department and I'd be getting call for the same.

And in the month of December 2011, A Senior official from Billing department apologized for the issue that has happened, and said she asked not to withdraw the connection, As she convinced me to change the Plan to Rs. 500/- and also said that she would refund the amount which i invested for modem. And after that, I didn't get any call for change of Plan rather getting 'n' number of calls for non-Payment of bill.


How can one pay for the thing which actually they were not using it?

So I am requesting you to cancel my Broadband connection and cancel my Outstanding amount.


Thanks and Regards,

Deepan M

Sir my telephone no. [protected] is dead from 3 months. i have not paid the bill due to over billing and fake issues. Some calls are recieved from the company for bills non payment. upon telling them issues they said Yes sir u r right we will catch u afterwards with new bill but from that time the phone is disconnected and also i aam unable to call the toll free customer care.