Airtel Complaints & Reviews

I have not been able to access my Internet for the past couple of months. The Internet connection is there but the wire can not be connected to the desired computer. The linesman has been blaming ignorant employees with limited education. Airtel is not what it used to be. Today even MTNL has better connectivity than Airtel. It is easier to get work done from babus than these people. I have already removed my Airtel connection from home and for work I have other options like Reliance and MTNL. Airtel became so unreliable that I had to keep two back up for my work. It takes so much effort to register a complaint and to get it rectified. We customers should be used to spoon feeding, on the contrary these linesman and their disgusting bosses want spoon feeding and they don't have to do anything. Their arrogance disgusts me.

I am Rupali Dey. I am using a Airtel mobile prepaid connection which number is [protected].

I activated MO Rs. 5 taka pack on 10.02.2012 between 7:00am to 8:00am which auto deactivate after 24hours. This service was activated by voice call (I called to Airtel Customer Care).

When I called the Customer care, then I asked the customer care "this service is auto deactivate or not?" Then they replied me "This service will auto deactivate after 24 hours and also you will get 50MB internet surfing.

But, till now this service is not to deactivate and daily reduce Rs.5 from my Account.

i used postpaid Airtel No. -[protected]. Extra charges added in my postpaid Bills . when i visited to Airtel Office at hisar they Reduced & promised me not will be added in next month. But same things repeated again & again to me. During this period i faced many problems because of Problem. to correct the bills i visited airtel office again & again that was around 7 km away from my home. when i did not get the Solution for that i changed the network.After one year i got the call from an Advocate Chandigarh high court. He told me that a case is going to file against you so you deposit 1000 rs inspite of around 1700 rs mentioned in Bill. after depositing 1000 rs your account will be settle & Extra money Mentioned in bill will not be taken & there will be no filing against you. As he said i Visited to Airtel office in Paonta Sahib , Himachal Pardesh. their i conformed my bill. i Deposited 1000 rs at Airtel office hisar & informed to that advocate also on Mobile. But Today[protected] about one year i got an call from Mr vikramjeet that you have to deposit 782 rs then he will settel my case. I am mentally tortured by Airtel company Service & now by these kind of calls. pleas take an Necceassary action.
Thanks
Rajesh Nehra
[protected]@gmail.com
[protected]

Hello dear team and friends , Today iam not complaining about airtel ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
this suggestion for those whom is on 2g circle...till last month most person used tata docomo for gprs, but tata docomo speed going down and down. for this i take airtel , and what,,, its amazing , in october 2011 , airtel cant play youtube videos live , but now airtel can, so friend iam recomended u to try airtel,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,...⇄ airtel number-[protected]

Thanks Airtel

I am a customer of bharti Airtel Company since last 5 years as a postpaid mobile user but now a days they are cheating their customers to impose unwanted charges in the name of download charges, as I am using Nokia N-8 handset and sometimes when I start GPRS in the handset the unwanted chargeable link appears on the page and without a click or any confirmation that the game is to be downloaded or not it hits the site they send the message to the consumer about that the Rs. 99 is charged to you for the game downloading that was never downloaded on the mobile.
when I complaint about this to 198 (03:45 pm on 08/02/2011) Mr. Vikas Kumar Mishra,Executive did not record my compliant and denied to exempt this charge from my bill and instead of trying to help me he warned not to call him for that type of compliant.
I also called to [protected] as Mr. Mishra said me to do so but all it was also disappointing.
So I am requesting to please don’t behave like this to your customer’s as its deteriorating the image of yours and compensate this amount from my bill.

Thanks
ML Bundela
Mob:[protected]

Dear Sir,
I had recharged my airtel Digital TV Account No.[protected] by Rs.999.00 on 04/01/12 through internet banking (Please see the enclosed account statement) but same has been not credited in my account till date. Please take necessary action for the same.Rs. 999.00 may please be credited to my digital TV account or return to me. I have sent mail with proof to Airtel Bharti Customer care center, but they are refusing to credit the same.

Regards

Shailendra Kr. Verma
Airtel Digital TV Account No. [protected]
Mob. No. [protected]

SIR/MADAM,
I HAVE GOT YOUR REPLY AGAINST MY COMPLAINT. THEY SAID ME THAT SPEED IS GROWN. BUT MY INTERNET SPEED IS NOT GROWN YET. IT IS 45KBPS. PLEASE GIVE ME ASSURED 512KBPS SPEED, SO AT LIST I WILL CONTINUE.
CHETAN SALKUTE
PH. NO.[protected].

Hi ,
Pavan Deshmukh here (Ph No: [protected]). I am using airtel from past 6 years. I have submitted documents to convert my prepaid number to postpaid(CUG [Cybage group]) to airtel executive (Ph No : [protected]).He told me that my postpaid connection will be activated after three days but it won’t.
One of the executive called me for address verification I asked him that do I need to be at home for verification he replied that it is not mandatory to be at home he will just verify address. He visited my place and one of my friend attended him .
After all this I received one message denoting that address verification failed .I again called airtel executive (Ph No : [protected]) regarding this message that it was not my fault. Then executive (Ph No : [protected]) called his senior (Rathod or Rathore I am not exactly sure about his name but I do have phone number : [protected]) he took appointment that airtel executive will meet me on 31th of Jan 2012 at my office between 1 to 2 pm for verification .But no one came on that day and again I received message after some day that address verification failed.
I have messaged all the three executive that I will escalate this issue if my query is not resolved no one replied on message. Then I called executive and talked with Rathod or Rathore( phone number : [protected]). He told me u can escalate this issue and do whatever you want. If you have recording of this call you can verify the conversation between us.
Again one of executive called me for verification without any idea or further notice. I was at office when I got call for this and it was impossible to reach home and again they did same thing and I received message that address verification failed.
I called executive (Ph No : [protected]) for the same yesterday (8th Feb 2012) he told he will check and update me accordingly but he didn’t. That’s why I called him today for the update now he talked me for while and cut the call .
Now I am fed up of all this process and behavior of airte’s executive towards customer I am using airtel from past 6 years now I have made up of mind. Please ask your executive to provide my documents back to me.

Please do the needful.

Thanks,
Pavan Deshmukh.
[protected]

My airtel number is [protected]. i recharged my airtel number from karnataka as i was roaming. the recharge was of rs. 250/- but all the amount directly went into my dedicate accound and not my regular account. because of this, my balance is still showing as 0.00. this is highly unacceptable. I called customer care and they said that the amount has been added to my dedicate account and they can do nothing about it. what is the use of the recharge then. i am not able to make or recieve any calls on my mobile.

Hello sir,I am using airtel postpaid connection.I want to raise a complaint against the staff of Airtel Relationship Centre.The staff at Par Marketing (ARC) provides wrong and misleading information against various services.I wanted to purchase one more postpaid connection and the staff told me that would take 24 hrs to get the number activate but it's two days now and the number is still inactive.When I called customer care they told me that the postpaid number gets activated instantly.When I told this to ARC staff they deny it completely.I am facing problems.Please look into the matter.

sir, my airtel no is [protected]. my problem is i am unable to connect in 3G mode, in 2G mode it connect, but in 3G mode it could not connect. when i am connect in 2G mode it shows unable to connect browser, i have tested in other browser, but the same will appear. My handset is Nokia 500. but in other carrier like reliance, bsnl,aircel it will easily connect, but could not connect only in Airtel 3G. i have complain it airtel customer care, but the problem is not solved. So, please help me.

I have a airtel pospaid connection, i had free coupons from airtel for 'daily 200 local and national sms free @ 99 monthly
rental' but the company is charging me for it. also without my knowledge they started a service 'gprs 1GB [protected]@10p/10KB rental 98/-' which i never started.
My number was out of service as i was not ready to pay the bill nor these guys called me for any queries. Still they charged me extra other than the monthly rental.
While purchasing a purchased a corporate plan and now the some features of the plan are missing. its not reflecting in their records.

The day I started using mobile I used airtel...but its the worst service ever. unnecessary charges n fake usage of Internet. this is what i got from airtel. Worst service ever.

I will be soon switching to Docomo, as my brother uses it.n its a wonderful service.

ts been more than 1 months a rs 5/- Is being deducted from my reliance mobile no [protected] everyday with a message displaying from AD-54321 as mod vod combine product at 5/- .Wap.Mauj.Com/Utp/L13745v1539x90010v2/Sub/Index.Php?page=reliance_push_alert. If available balance than everyday message from AD-54321 and than deduct my balance and no balance no message. I talk with customer care from Airtel communication(Mumbai) but no response. Pl deactivate this service urgently.

My Customer ID is [protected].I've submitted my choices for a-la carte pack ,online on Feb 4,2012,and even after four days my pack has not been changed.I've submitted the channel selections multiple times but it doesn't work.The first two times i did,i got the confirmation email but my package didn't change.After that i have not even been getting the confirmation email,and if call customer care they just tell to submit the request again.And meanwhile i continue to get the pack that i do not want and it's costing me Rs 400.
Kindly resolve this problem at the earliest

Dear Team
This complain is about the DTH connection availed from one Service providers of Airtel in
meerut in Old Saadar in sabji mandi market . The Owner is Mr Suraj gupta [protected] . I
have DTH connection Id number - [protected] in name of Mr puneet Gupta . I have bought
an LCD on which 2 months Airtel connection was free , Now on 28 th Jan on confirming from
Miss Himani who is the coordinator in Airtel office and Mr Yug who was the engineer who
visited my Home for getting connection activated . As per tele conversation with Miss himani
she told that for normal connection 243 Rs recharge is there and for HD channels 90 Rs extra
is to be added . I got Airtel DTH connection activated as per her and gave 350rs for HD+ DTH
connection .
After my Connection getting recharged,only 2-3 HD channels were coming on TV . I
complained about the same to Miss himani and Mr suraj , They told tht there are 11 HD channels
which come on HD connection .
They confirmed me that they are sending their engineer Mr YUG . He visited home and got the
channels activated .
Just after 1 week after recharge , now i am again getting messages that my a/c has become
empty and i need to get it recharged again , after asking Mr Suraj and miss Himani , they told me
that some games channel has been activated and sports channel has been activated by them .
Pls confirm that when i have not asked them to activate any such account why have they done
that , I have already paid complete amount for HD channels and which were rectified by their
team only and everything was done by them . Why should i now bear another charge .
Team pls help me and get me a proper solution of this cheating done . i need my recharge for
1 month done by them as they have finished my balance whithout asking me and got channels
activated which were not asked . Neither they have submitted me any broucher about the
channels in that pack .

Pls call me on
Puneet Gupta
[protected]
[protected]

Not able to Surf - Binatone ADSL Modem down frequently
Hi

When I tried to connect internet I get an error message in the browser "Binatone ADSL modem is down" frequently. (#Billing A/C – [protected]_kk ).
I have checked the modem (Binatone) and in that the Power and Wi-Fi line show red and green lights. However there is no signal in the DSL button in the modem.

I tried many times to reach to the Airtel technical team but they never received the call. It is just 2 months since I got the internet connection.Also the modem is also 2 months old. I am totally frustrated about the service provided my Airtel.

Request you to fix this at the earliest.

Regards
Sriram

Dear Sir

We have made a surrender request for our landline number [protected] on 25.01.2012. The reference number given was 10818464. I received a call from your executive and I told him that I dont want the connection.

I again called on 06th Feb, 2012 for enquiring about the status of the disconnection process. I was shocked to hear that the executive who called me had written that the customer wants back the connection and it should not be diconnected.

I again made the complaint on 06th Feb 2012 and got a reference number 11311006 for the surrender of phone.

So please stop playing all these silly games with me and discoonect the service.

Dear Sir,
I am with airtel from 2008. Recently, I changed my airtel sim for a new one as my old sim was troubling. But, my new sim is still not activated and my old sim is still working. I tried to contact customer care but the call is not connected and is getting diverted everytime. Why cheating customers like this?? I spent Rs.150 for this. I am writing this as this is my only solution now. Atleast seeing this, please contact me and solve my issue.

Airtel is increasingly becoming a very unreliable service provider. The approaching festive time like VALENTINE's DAY becomes a painful experience when Airtel advertisements like AD_54321 are LUMPED on your mobile and Rs.2 is promptly deducted from you talk time......everyday !!!! This very lousy way of earning money AIRTEL!!! I am trying to get talk to an airtel official to 1.stop the service. 2 Ask how this happens after i have made them register my number for the DO NOT DISTURB option just last month when I had a similar 3G payment FIASCO. 3.Return the money that has been deducted from my talk time. But ther is no way I can speak to anyone which quite strange!

To worsen the matter the 198 or [protected] and their nodal office number [protected] is a total SHAM- your options are either NOT THERE to speak about a complaint or nobody gets in touch after putting you on hold. They are either trying to act smart or ACTUALLY unable to provide a good telecommunication.

Hi ,

My father uses Airtel network and had the worst experience from Airtel services. He is 67 years old and uses mobile only to call , or receive calls. But your network is deducting money for all stupid services like Hello tunes , Radio Mirchi etc which he does not even know what they stand for. If i call customer service the IVRS make me so frustrated that I cannot reach. Every time I recharge his number with 333 or 200 , very next day all money is gone! And blame is all on us that we have activated the services. IS it sane!!

Your network coverage is excellent but what is the use you make sure that you sue and rip every customer you have. If you cannot make money by call , increase call charges instead o[censored]sing wrong paths and making people to suffer.Recently I was thinking to change his connection from Pre-Paid to Post Paid , but I guess Airtel Network is not just right network to choose. We made a mistake that whole family uses this network.You have kept us disturbed and frustrated all the time by service alert calls, but thanks to Ministry for making DND as compulsory service .

I am thinking to port his number to BSNL or may be better trusted network. It may not be of much importance to you guys if couple of connections are lost , but I will make sure that people come to know before they think Airtel. I am just posting it on my Facebook page (&account)and twitter.

Between my fathers number is [protected]. Please do not disturb him again, to remind you he his 67 years old. If you have good CRM system trying knowing the age before you activate services like CHAT. What a shame, he receives kind of dirty messages from your network!

ALL IS BAD WITH AIRTEL!