Airtel Complaints & Reviews

Hi ,
Pavan Deshmukh here (Ph No: [protected]). I am using airtel from past 6 years. I have submitted documents to convert my prepaid number to postpaid(CUG [Cybage group]) to airtel executive (Ph No : [protected]).He told me that my postpaid connection will be activated after three days but it won’t.
One of the executive called me for address verification I asked him that do I need to be at home for verification he replied that it is not mandatory to be at home he will just verify address. He visited my place and one of my friend attended him .
After all this I received one message denoting that address verification failed .I again called airtel executive (Ph No : [protected]) regarding this message that it was not my fault. Then executive (Ph No : [protected]) called his senior (Rathod or Rathore I am not exactly sure about his name but I do have phone number : [protected]) he took appointment that airtel executive will meet me on 31th of Jan 2012 at my office between 1 to 2 pm for verification .But no one came on that day and again I received message after some day that address verification failed.
I have messaged all the three executive that I will escalate this issue if my query is not resolved no one replied on message. Then I called executive and talked with Rathod or Rathore( phone number : [protected]). He told me u can escalate this issue and do whatever you want. If you have recording of this call you can verify the conversation between us.
Again one of executive called me for verification without any idea or further notice. I was at office when I got call for this and it was impossible to reach home and again they did same thing and I received message that address verification failed.
I called executive (Ph No : [protected]) for the same yesterday (8th Feb 2012) he told he will check and update me accordingly but he didn’t. That’s why I called him today for the update now he talked me for while and cut the call .
Now I am fed up of all this process and behavior of airte’s executive towards customer I am using airtel from past 6 years now I have made up of mind. Please ask your executive to provide my documents back to me.

Please do the needful.

Thanks,
Pavan Deshmukh.
[protected]

My airtel number is [protected]. i recharged my airtel number from karnataka as i was roaming. the recharge was of rs. 250/- but all the amount directly went into my dedicate accound and not my regular account. because of this, my balance is still showing as 0.00. this is highly unacceptable. I called customer care and they said that the amount has been added to my dedicate account and they can do nothing about it. what is the use of the recharge then. i am not able to make or recieve any calls on my mobile.

Hello sir,I am using airtel postpaid connection.I want to raise a complaint against the staff of Airtel Relationship Centre.The staff at Par Marketing (ARC) provides wrong and misleading information against various services.I wanted to purchase one more postpaid connection and the staff told me that would take 24 hrs to get the number activate but it's two days now and the number is still inactive.When I called customer care they told me that the postpaid number gets activated instantly.When I told this to ARC staff they deny it completely.I am facing problems.Please look into the matter.

sir, my airtel no is [protected]. my problem is i am unable to connect in 3G mode, in 2G mode it connect, but in 3G mode it could not connect. when i am connect in 2G mode it shows unable to connect browser, i have tested in other browser, but the same will appear. My handset is Nokia 500. but in other carrier like reliance, bsnl,aircel it will easily connect, but could not connect only in Airtel 3G. i have complain it airtel customer care, but the problem is not solved. So, please help me.

I have a airtel pospaid connection, i had free coupons from airtel for 'daily 200 local and national sms free @ 99 monthly
rental' but the company is charging me for it. also without my knowledge they started a service 'gprs 1GB [protected]@10p/10KB rental 98/-' which i never started.
My number was out of service as i was not ready to pay the bill nor these guys called me for any queries. Still they charged me extra other than the monthly rental.
While purchasing a purchased a corporate plan and now the some features of the plan are missing. its not reflecting in their records.

The day I started using mobile I used airtel...but its the worst service ever. unnecessary charges n fake usage of Internet. this is what i got from airtel. Worst service ever.

I will be soon switching to Docomo, as my brother uses it.n its a wonderful service.

ts been more than 1 months a rs 5/- Is being deducted from my reliance mobile no [protected] everyday with a message displaying from AD-54321 as mod vod combine product at 5/- .Wap.Mauj.Com/Utp/L13745v1539x90010v2/Sub/Index.Php?page=reliance_push_alert. If available balance than everyday message from AD-54321 and than deduct my balance and no balance no message. I talk with customer care from Airtel communication(Mumbai) but no response. Pl deactivate this service urgently.

My Customer ID is [protected].I've submitted my choices for a-la carte pack ,online on Feb 4,2012,and even after four days my pack has not been changed.I've submitted the channel selections multiple times but it doesn't work.The first two times i did,i got the confirmation email but my package didn't change.After that i have not even been getting the confirmation email,and if call customer care they just tell to submit the request again.And meanwhile i continue to get the pack that i do not want and it's costing me Rs 400.
Kindly resolve this problem at the earliest

Dear Team
This complain is about the DTH connection availed from one Service providers of Airtel in
meerut in Old Saadar in sabji mandi market . The Owner is Mr Suraj gupta [protected] . I
have DTH connection Id number - [protected] in name of Mr puneet Gupta . I have bought
an LCD on which 2 months Airtel connection was free , Now on 28 th Jan on confirming from
Miss Himani who is the coordinator in Airtel office and Mr Yug who was the engineer who
visited my Home for getting connection activated . As per tele conversation with Miss himani
she told that for normal connection 243 Rs recharge is there and for HD channels 90 Rs extra
is to be added . I got Airtel DTH connection activated as per her and gave 350rs for HD+ DTH
connection .
After my Connection getting recharged,only 2-3 HD channels were coming on TV . I
complained about the same to Miss himani and Mr suraj , They told tht there are 11 HD channels
which come on HD connection .
They confirmed me that they are sending their engineer Mr YUG . He visited home and got the
channels activated .
Just after 1 week after recharge , now i am again getting messages that my a/c has become
empty and i need to get it recharged again , after asking Mr Suraj and miss Himani , they told me
that some games channel has been activated and sports channel has been activated by them .
Pls confirm that when i have not asked them to activate any such account why have they done
that , I have already paid complete amount for HD channels and which were rectified by their
team only and everything was done by them . Why should i now bear another charge .
Team pls help me and get me a proper solution of this cheating done . i need my recharge for
1 month done by them as they have finished my balance whithout asking me and got channels
activated which were not asked . Neither they have submitted me any broucher about the
channels in that pack .

Pls call me on
Puneet Gupta
[protected]
[protected]

Not able to Surf - Binatone ADSL Modem down frequently
Hi

When I tried to connect internet I get an error message in the browser "Binatone ADSL modem is down" frequently. (#Billing A/C – [protected]_kk ).
I have checked the modem (Binatone) and in that the Power and Wi-Fi line show red and green lights. However there is no signal in the DSL button in the modem.

I tried many times to reach to the Airtel technical team but they never received the call. It is just 2 months since I got the internet connection.Also the modem is also 2 months old. I am totally frustrated about the service provided my Airtel.

Request you to fix this at the earliest.

Regards
Sriram

Dear Sir

We have made a surrender request for our landline number [protected] on 25.01.2012. The reference number given was 10818464. I received a call from your executive and I told him that I dont want the connection.

I again called on 06th Feb, 2012 for enquiring about the status of the disconnection process. I was shocked to hear that the executive who called me had written that the customer wants back the connection and it should not be diconnected.

I again made the complaint on 06th Feb 2012 and got a reference number 11311006 for the surrender of phone.

So please stop playing all these silly games with me and discoonect the service.

Dear Sir,
I am with airtel from 2008. Recently, I changed my airtel sim for a new one as my old sim was troubling. But, my new sim is still not activated and my old sim is still working. I tried to contact customer care but the call is not connected and is getting diverted everytime. Why cheating customers like this?? I spent Rs.150 for this. I am writing this as this is my only solution now. Atleast seeing this, please contact me and solve my issue.

Airtel is increasingly becoming a very unreliable service provider. The approaching festive time like VALENTINE's DAY becomes a painful experience when Airtel advertisements like AD_54321 are LUMPED on your mobile and Rs.2 is promptly deducted from you talk time......everyday !!!! This very lousy way of earning money AIRTEL!!! I am trying to get talk to an airtel official to 1.stop the service. 2 Ask how this happens after i have made them register my number for the DO NOT DISTURB option just last month when I had a similar 3G payment FIASCO. 3.Return the money that has been deducted from my talk time. But ther is no way I can speak to anyone which quite strange!

To worsen the matter the 198 or [protected] and their nodal office number [protected] is a total SHAM- your options are either NOT THERE to speak about a complaint or nobody gets in touch after putting you on hold. They are either trying to act smart or ACTUALLY unable to provide a good telecommunication.

Hi ,

My father uses Airtel network and had the worst experience from Airtel services. He is 67 years old and uses mobile only to call , or receive calls. But your network is deducting money for all stupid services like Hello tunes , Radio Mirchi etc which he does not even know what they stand for. If i call customer service the IVRS make me so frustrated that I cannot reach. Every time I recharge his number with 333 or 200 , very next day all money is gone! And blame is all on us that we have activated the services. IS it sane!!

Your network coverage is excellent but what is the use you make sure that you sue and rip every customer you have. If you cannot make money by call , increase call charges instead o[censored]sing wrong paths and making people to suffer.Recently I was thinking to change his connection from Pre-Paid to Post Paid , but I guess Airtel Network is not just right network to choose. We made a mistake that whole family uses this network.You have kept us disturbed and frustrated all the time by service alert calls, but thanks to Ministry for making DND as compulsory service .

I am thinking to port his number to BSNL or may be better trusted network. It may not be of much importance to you guys if couple of connections are lost , but I will make sure that people come to know before they think Airtel. I am just posting it on my Facebook page (&account)and twitter.

Between my fathers number is [protected]. Please do not disturb him again, to remind you he his 67 years old. If you have good CRM system trying knowing the age before you activate services like CHAT. What a shame, he receives kind of dirty messages from your network!

ALL IS BAD WITH AIRTEL!

Since past few days I have been getting an SMS "You have been renewed for JOKE PACK 2419 subscription service from Airtel. You have been charged Rs 1.0".
Initially I thought that there is a glitch in your system as there were no Jokes coming via SMS.
Later I realised that money was actually being deducted.

I have not subscribed to this service. I tried to unsubscribe by the following 2 SMS methods
UNSUB JOKES
UNSUB MJKE

However I get an SMS back "service not available"

On calling your customer support, they mentioned that this service has been activated since March 2010, and there is a daily deduction of Rs 1.0. But I only started getting this deduction since the past few days/weeks. Besides I am not getting any JOKES via SMS. Anyways the customer support guys could not provide any useful support and after holding the line for 5 mins also could not put me on to his superiors (Pawan Kumar) because he was busy. He said that is senior would call in 15 mins, but no call has come even after 30 mins.

I clearly remember deactivating the JOKES service few years back. After which the JOKES stopped coming.

I SIMPLY CANT IMAGINE YOU GUYS SUBSCRIBING FOR ME WITHOUT MY PERMISSION AND ALSO CHARGING FOR IT WITHOUT PROVIDING ANY SERVICE.

I want all my money that has been deducted these few years, back. This is so unfair for you guys to steal money like this.

Name: Glenn
mobile no: [protected] (MUMBAI)

my landline number is [protected] in the name of Deepak Jaggi.
this is hereby a request to vaiwer my bill as because we r shifting our residence and therefore we are nt using this connection from last 2 months .U cn also check our details..
so kindly help me regarding the same.I have also made a request for shifting my connection to my new address.that is A-22 Ashoka Niketan.delhi-92.

My request number is[protected]

My alternate number is [protected] , [protected]

Migration plan as agreed upon has not been implemented. That is payment of charges surrendering service. Continuously disturbing by phone calling so as to modify things as per their ulterior desire. Lastly, it has been requested for instant disconnection of telecom line. It is not known how far Airtel would try not disconnecting the telecom line.

resp. sir/madam,
i have taken broadband service from airtel. but its speed is very low. they assure me for a speed of 512 kbps but it actually gets 45 kbps. there is big difference. please do according your assurence otherwise i will quit this connection.
thank you.
my connection no.- [protected].
name- chetan salkute.
sarju bagicha, near old airtel office, masanganj, bilaspur (chhattisgarh)

Sir/Madam,
today,6/2/12 I recharged my mobile no-[protected] for mobile internet for amount Rs 98.transaction id is[protected].But usage validity is not updated.It is showing the same validity as 8/2/12 for previous month.So I am very upset.
So you are requested to resolve this matter as soon as possible as because my internet usage validity is till 8/2/12.I dont want to suffer any inconvenience.
thanking you
prakash chandra mishra
mob no [protected]

Ref: My Airtel Mobile No.[protected]

Since last 6 months and above, I have been receiving News highlights from various News agents vide their Ref. Nos:AZ-92209 - Times of India, AZ-92202-CNNIBN, AZ-92233- Economic Times, az - 92209-Zee News, AZ-92202--India Today daily every two minutes as such it has become very irritating and the SMS Memory Card gets full with these Incoming Unwanted News highlight daily.

I am a simple person and not a politician or a celebrity nor a journalist to capture news or to compete with somebody for unwanted publicity.

I therefore, request you to kindly STOP this news nuisance immediately. In the past, Airtel service providers had simply charged me Rs.30/- for a horrible ghati song, then Rs.30/- for some unwanted jokes and now Rs.10/= each for news WITHOUT MY PERMISSION and have deducted a certain amount for these services which were never asked by me.

I now, request you to kindly STOP this nuisance immediately and reimburse the amount deducted immediately and take necessary action against these day light theives who are robbing us simply.

To,
The Officer,
Bharati Airtel, Mumbai
Dated : 6-Feb-2012

We, the residents of Chitrakut Bldg- A wing, Barve nagar, Ghatkopar (W), Mumbai- 86, would like to lodge a complaint towards the disturbance created due to the Mobile Towers installed in the midst of the residential area and in the premises of the building, thereby causing hazardous implications to the life of the residents in the vicinity. Our compliant is specific that the Mobile Tower of Airtel has been installed on the terrace of the building that are hardly 20 to 25 feet away and which is totally illegal according to the Environment (Protection) Act, 1986. As you know that the general rule is that the Mobile Tower has to be installed 100 meters away from the residential area and the radiation emitting from the Mobile Towers causes various effects on the human body and slowly proves fatal. Due to the close presence of electromagnetic wave emitting source that the tower is, we residents are all getting affected by the pollution caused by the waves.
Moreover, the Mobile Towers are also accompanied by generators which supply power to the towers. The generator runs 18 to 20 hours a day and makes unbearable noise and vibration. The noise from the generator is so much that we are unable to sleep at night, even during the day time we find it difficult to carry on our day today activities. The noise is so much that it can be heard from long distance too. This is highly disturbing for the small infants, students, women, old aged, sick and everyone around. Since past 2months the generator has been causing too much noise especially during the night time and becomes more specific and steadily increases during midnight due to the silent environment and empty roads. This issue has been brought to notice to the secretary of the building and mainly to the supervisors of Airtel. It has been time and again requested to them to put off the generator of the Mobile Tower, which they have been continuously refusing to do. The issue has also been discussed with few other members of the committee, but all in vain. It seems the society is absolutely ignoring the ill and hazardous effect on the health. Due to all this we all neighbours and residents of this building are facing headaches, migraine, heart palpitations, lack of sleep, problems in the ear drums, etc. Kinds of various problems.
We therefore, request you to kindly look into the matter and take appropriate action and see that either the Mobile Tower is removed permanently from the above premises OR be placed to some other safe location in order to prevent further damages to the health of the residents and all the innocent people here of the area.

Yours faithfully,
On behalf of Residents of Chitrakut Bldg, B-wing,
Barve Nagar, Ghatkopar (W), Mumbai -86
Pooja J
Email Id : [protected]@gmail.com