[Resolved]  Airtel Blackberry — Airtel-Blackberry-Prepaid-Activation

i agree for each single word has telling about AirTel, they are very bad in service ive went to airtel showroom and they told me to call 121, as you all i called 121 but they sent me 7070, but when i call 7070 they told me to top up with 900INR as you all again i top up 900 but when i did that they asked me to change my number to postpaid!! so whats this non since after i paid 900 they telling me this!!! swear god they are cheaters cheaters cheaters.. cause they could have tell me before i top up there is a problem with BB service... anyhow i discovered AirTel the worse telecome in India, guess Aircel is better cause am using BB service by them connection and everything is fine...

my advice don't you ever trust Airtel anymore

airtel customer care service really sucks... cheaters cheaters...

airtel is cheating people with black berry. they also deduct money from account but doesnt activavte the service. funniest thing is when we call them they charge for calling their nodal center which also is pathetic

Same is the case with me also. It has really become difficult to know the reason of deactivation, amounts being deducted, contacting customer care, addressing the issues and getting proper services.

My services got deactivated even after the monthly subscription of Rs.299.00 has been deducted and i am getting mails to pay Rs.299.00 again for re-activation.

Please someone tell me when will the issue be resolved need a geniun answer please.

Yes, it's very much true. I have been trying my best for the last 12 Days to have BB activated on my prepaid. Nothing could be done!! 100's of calls, emails etc., only my BP has gone up and have wasted my time, energy and money!!!

Dear Sir / Madam

My name is viral bhupendrabhai naik, Resident in SURAT - GUJARAT . i m purchasing blackberry 8900 from THE MOBILE STORE
on 22 Jan 2010. on offer of HDFC BANK CRADIT CARD FACILITY !

after this i have faced so many troubles in my blackberry 8900. now at this time in monsoon i faced problem with my
phone is that my phone scroller is on but i cannot open any applications...! i am went to mobile store for this problem
they are tell me that you have to go at blackberry center, when i went there they are not responding and tell me for go at
airtel center ...when i went at airtel center they tell me to go at the mobile store ...!!! what is this ??????????????
should i duffer ? they are not ready to replace it in warranty which is a very sad thing after purchasing such an expensive handset.
i made a mistake that i am purchasing my mobile from you ???? please you have to replace my mobile
because i am very frustrate from your service and answer !!! i don t have any numbers for calling anybody from my phone !
there is a problem with phone on every two days in monsoon and nobody can reply and give me such logical answer !
so please contact on my number[protected] on any time because i m losting my Rs 20000 ...!


Please reply ASAP.otherwise i will go to " GRAHAK SURAKSHA FORUM "



--
Regards,
Viral Naik.
[Director, Pro Communication Pvt. Ltd]

+[protected]

I totaly agree with you all. Airtel is cheating all its prepaid customers and it is just taking all their money and not providing any service.

Can anyone of you tell me if the issue has been resolved for you and how was it resolved.


My no is: [protected]
PIN: 21FD0FBA

Sir,

I have activated the Blackberry Service under Rs.299 plan on 15.08.10 under Rs.299 plan and I have reactivated under 399 plan on 25.08.10. All the Blackberry services worked fine till 29.08.10. All the Blackberry services are deactivated on 30.08.10 from your server team without informing me and without any reason!.

I have contacted the Blackberry customer care more that 30 time and finally I one senior customer care leader named Mr. Gaurav has committed to solve the issue before 10.09.10. But nothing happened.

Without solving my problem and having debited Rs.299+399 and being in Deactivated mode of BB sevices, I got one sms from Airtel state that again I have debited Rs.399 on 25.09.10. But, the services not activated after that also.

I went to Pondicherry Aitel Customer care office on 25.09.10 and explained my problem with Mr. Vairavel and I have got the interaction Id no[protected] by contacting the customer care from there. But even that also, my problem remains same.

Totally I have debited 1097 (299+399+399) and I did not used your services. So, I need the full refund immediately.


My no = [protected], PIN = 22614634, IMEI = 351968.04.245872.2, TARIEF = PREPAID. MODEL : BB 9700

Expecting the proper action & reply.


T. RAVIDEV

#21, Kamaraj Salai | Pondicherry | 605011 | India |[protected]/2223782 | [protected] | [protected]

To: 'bb.[protected]@airtel.in'
Subject: RE: BB Services still not started (Jasmeet Singh - [protected])


I was promised that services are going to be activated today before 12 o clock.

But it seems that there is no time for the customer or someone is purposely not updating the system...taken the new number for this only but airtel is pushing me to discontinue with there services.

For long run, such lack of support will put customers in trouble...

Hi,

Can anyone tell me how to de-activate blackberry services?? My number is [protected].

Please reply.

ss

i have same problem ...i am used blackbarry 8900...i talk to coustmer care last 1 week..but my service not activate...in the reason some technical ..so plz kindly take action...

Today is Feb 17th, 2011 and apparently nothing has changed, I bought a new prepaid card one week ago and still trying to activate the Blackberry plan. I have made numerous phone calls and visited the local airtel office many times. I get the same answer over and over gain. The standard answer is to go through the script and ell me towait 24 Hours.It is very sad to see India is still living un stone ages and nothing gets done.

Dear Sir,



i am facing problem for activation of Blackberry service on my prepaid number [protected] . since last four and five days i am making continus call but not recived any response everytime they say that it will resolved in 24 Hr. but nothing is happens .



Please resoved it.

Regards

Praveen Tripathi
[protected]

i have airtel black berry pearl 8100.i bought it from chennai.now i am in north east(tripura-agartala).how can i unlock the code?please help me.my email address is [protected]@ymail.com

Dear Sir,

I have had a nightmare as I ported my number to you as I was told that your service and network is good. While I agree that your network is good but I must say I have had terrible customer service from your customer care advisors. I select language English on IVR I get connected to an advisor who refuses to speak in English and asks me to speak in Hindi only.
I am trying to activate BIS on my blackberry curve 9300 but am unable to do so. Your advisors give me different information.
I was told to send airtelbb to 121 and I got a plan list

I was told to select the plan and send to 121 so I selected BB4 and sent to 121 but did not get a response. I sent so many sms but no reply.Finally I got an sms to activate by sending BIS (model number) to 121, I did that but am getting response We are unable to process your request. If you are a new Prepaid customer please try again after 24 hours. Postpaid customers can call 121 for activation

I called 3 times to your customer care and the advisors are asking me to call 7070 and when I call that number it gives me a response that I am not registered and hence not authorized to call that number so please call 121.

I spoke to Mansia one of your advisors this morning who was rude and said he can’t help me so I asked for supervisor but he refused to give me a supervisor. He too was telling me to call 7070 and I tried explaining that I tried calling that number and I told him what response I am getting but he was not willing to listen and said that this is the number we give customer’s, I can’t help you any further.



Where do I go from here? I came to Airtel due to poor Network and Service from BPL and I think I have made a mistake. Please revert back failing to which I will have to port out my number from you as I can’t accept a regular service on a Blackberry.

Regards,

Shodan D'Souza
Mobile no: [protected]

i have the same set and FACING the EXACT same PROBLEM!!!

Everytime the same story...Airtel is the worst in solving customer problems instead their customer care executives evade the issue and with they unprofessional talk misguide people. I suggest People stop using airtel. It's such a BUM service provider. All of a sudden my BB internet connection goes down and they say that it is the server problem and everybody is affected. When I ask that how is that my friends and colleagues are not affected, they say only some are affected. First I tried calling customer care 121, complete WASTE of my time and energy because some stupid person with no knowledge about how to handle a complaint and what questions to ask and how to rectify the issue, speaks to me in a crappy accented english which I barely understand and gives me this no. [protected] supposedly the new airtel BB complaints number. When I call this number, one more executive probably taking the call in his dreams picks up and tells me the same old series of BS things. Switch off, switch on your phone and BANG ON!!! EDGE will become caps and the internet will start working...which obviously doesn't happen :( Then he asks me to take the battery out and put back in and restart my phone...poor thing!!! this escape also doesn't work !!! Then he finally says the above BS which i mentioned and then I am given time span of 3-4hrs which will take the problem to get rectified...and believe me it will never get rectified...because they just don't care. I tried calling the Nodal Office but they don't seem interested in picking the calls. So after next 3 hrs I am planning to call the Appellate Officer whose considered as the highest authority to complain. If this also turns out to be a dead end then I am switching my service provider :) :) Do hell with their idiotic solutions...I mean are we dumb enough to be that if you switch off and then switch on your phone the services will resume???????? I mean, wake up executives, you need to get some fresh air and fresh solutions to mislead the customers !!! and if any airtel employee or the complaints officers are reading this...YOU HAVE GOT THE MOST INEFFICIENT EXECUTIVES who have no idea how to solve a problem for a given customer.

Thank you the not so great support...

Unfortunately an airtel customer X-(