Airtel Complaints & Reviews

I have sent mail to the following ids (complaint mail also mentioned below) yesterday after speaking several times with Customer Care. But no reply from any of the mail id as yet.

To: Customer Care : care.[protected]@airtel.in
Gurmeet S Sandhu : nodal.[protected]@airtel.in
P D Sharma : appellate.[protected]@airtel.in
Abhijit Chakravarty : abhijit.[protected]@airtel.in



Proof of very poor services of Airtel customer care.

1. Given a cheque of Rs. 1,000 to the executive of Airtel for getting connection.
2. Cheque dishonored due to signature mismatch.
3. Deposited Rs. 1,000 in cash at Airtel Kiosk (KTSID :[protected], Shop No.3, Ajnara Landmark Building, Sec-4, Vaishali, Ghz vide Transaction Receiptv(TID) : QDLSTSM28388 on 2nd Jan 2010 at 14:50 pm.
4. Got the broadband connection and telephone line no.[protected] in the name of Preetam Chakraborty at Flat No. 303, Gaur Ganga – II, Sector 4, Vaishali, Ghz.
5. Line disconnected on 21st Jan 2010. Spoke to Jitesh at 8:29 pm vide complaint no.[protected]. He told that the line got disconnected due to some technical problem and I will rectify the same and it will take 8 working hours to rectify. Next day the line was working fine.
6. On 23rd Jan 2010 again the line got disconnected and on putting the request ref. no.[protected], the executive told us that we have not made payment so the line got disconnected automatically through the server.
7. Now the phone and broadband both are not working. Again on 25th Jan 2010 spoke to Salim Butt and he gave us the ref. no. 28870792 and told us to get our phone line up by 3rd Feb 2010. Spoke to his Sr. Floor Supervisor Ajay Methew who gave us the ref. no. [protected] and told us that we have not made payment that's why server has disconnected our line automatically. He is switching on our line but to rectify the phone problem and broadband connection, he will send the engineer by 11:30 am on Jan 27, 2010.
8. On 27th Jan 2010 at 9 pm spoke to Tanveer Malik, who confirmed that he will send an engineer before 1:30 pm on Jan 28th at any cost to solve our problem. We also informed him that we are going out of station and nobody will be there at home, so please mark against the request that anybody should come before 1:30 pm on 28th Jan.
9. We have deposited Rs. 105 at Airtel Centre vide receipt No. A8513926M on 28th Jan 2010.
10. Airtel failed to their commitment and nobody turned up to my premises till 1900 hrs.
11. On 3rd Feb 2010 as told by Salim Butt, an executive called us that he is at our place and door is locked. So we requested him to come on 6th after 11:30 am as we are not in town and we have already putted request for sending the executive on 28th only.
12. But still nobody came and on calling on 6th Feb 2010 at 3:17 pm spoke to Akanksha, who told me to call after ½ hr as the server is down. Please suggest, is it the customer problem(who is facing this torture), if Airtel’s server is not working. I requested to connect to the supervisor. Then Danish Sidiqqui came on the line, who gave me the ref. no.[protected] and told us to send the mail on the id of care.[protected]@airtel.in, otherwise they will not be able to rectify the problem before 7 working days. Also informed me that they have closed our previous request as nobody was at home when executive came and as per Airtel policy, the executive only call for 3 times and close the request.
13. But we failed to understand how can Airtel close a complaint no. without resolving it .
14. Received a call from Airtel that an engineer is going to visit our premises on 10th feb (however did not confirmed the timings). An Airtel representative visited our premises at 10:30 am and my premises was locked for ½ an hr. and he informed the security “INKO BOLNA INKA CONNECTION CANCEL HO GYA HAI” (Informed them that their connection has been cancelled). Called up Airtel customer care, spoke to Amit vide ref. no. 29426714 and spoke to floor supervisor Bharti and finally call was transferred to call centre Incharge Ramashankar vide ref. no. 29426716 and he said that the connection has been cancelled at Airtel’s end and they have to restore the connection which will take another 7 days.

We have taken the unlimited download connection for better services. But, I believe we can’t expect better services from Airtel now. We are facing this problem since 23rd Jan and now it has crossed 18 days passed and we are still on the same page without any resolution.

This is what you people commit “At Airtel we are committed to your complete satisfaction” So now let us know, why a customer should suffer without being at fault. Apart from making all payments on time before deadline.

Please suggest where we should go to raise our voice.

We hope to get a quick resolution after going through this case history.


Regards,

Preetam Chakraborty
+91 [protected]

This is my complaint,

My name is B. Krishna kumar and my mobile number is [protected]. I am her by their to inform you that. I have changed my mobile number from post paid to prepaid and I got a new empty sim. While selecting the language I have cost my mobile phone with the sim. So I have order for a duplicate sim in Pollachi. They asked me to go to Coimbatore. So I came to Coimbatore (Bharti airtel) avinasi road head office.



When I asked them for the new sim they asked me to go to Pollachi and asked for them again the Pollachi people asked me to go to Coimbatore. So I contact the customer care from my another mobile. They asked to go to cbe to collect the sim.



So again I came back to cbe head office in avinasi road. They game me a simcard on 7the jan 10. by paying 50 Rs. But in Airtel customer care they told me. That the sim cost only 25rs. But they collected 50rs. And gave the sim to me. The head office people told me that by 8th jan 10 the sim will be activated. But till 19th jan 10 the sim not been activated. But in customer care the higher officers are asking me to go to CBE to activate the sim. But in CBE HO there is no proper response.



I have been some to CBE for more than 12 times from Pollachi to activate the sim. So I contacted customer higher office Mr. bole from Chennai santhom. He did not give me proper answer. Next day i.e. 13.01.10 I contact another higher officer Mrs. Revathi. She gave me proper information that my I.D proof has not yet been veached the head office. But I have been submitted my ID proof and photo for 6-7 times in both Pollachi and Coimbatore head office on 7th jan 10.



Then why the Mr. bala and Revathi having in the same department and in same concurred have given wrong information and in customer care they told that the sim is Rs. 25 but and the CBE head office the sim is Rs. 50 and the working hours are till 6.30 only. In customer care and in Head office in cbe are very worst in service.



This is me a very worst time in life. I have not so many business contacts in the duration. I have attached all the record with the customer care peoples. For this when the action are you going to the tel.



I have write my conscious and much of loss in business became of this Airtel. You have to replay this letter as soon as possible in tamil only. Else I will give the letter along ith the recording to the other network providers such as Aircel Vodafone etc.




[protected].amr tone is (12.01.2010)

[protected].amr tone is (13.01.2010)


( THIS IS AIRTEL REPLY )

Dear Krishna Kumar :

Thank you for contacting Airtel.

With reference to your mail dated 29/01/2010 for your Airtel mobile number [protected].

We regret to inform you that we are unavailable to reply in regional languages.

we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.

As corrective action we have also given necessary feedback to all our executives involved. We would like to thank you for your constructive and detailed feedback and would like to assure you that customer concerns and feedback such as these are looked at with immense criticality through the organization.

We take this opportunity to assure you of better services in the future. It's our privilege to have you as our customer and look forward to a long association with you.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel .

Warm Regards,

Prakash V
Customer Care
Bharti Airtel Limited

Sir,
This is in concern with my complaints to Airtel customer care regarding my STD services being barred.Despite of various attempts to get it working it hasn't been working.
My airtel postpaid no. is [protected].
My previous complaint ref.no is. F[protected].
I spoke to their executives 4 to 5 times with last week and yet they havent being able to do it.There are people called customer care executives who sit on phone and chat for as long as you want but don't produce results.
So i request you to look into the matter and solve my problem at your best.
Thank you

My mobile no is [protected] (Air tel prepaid). Please unsubscribe all 5888 services immediately

Sir/Mam,
I am Swati Agarwal with Airtel mobile number [protected]. This number is not contactable to your customer care numbers like 121, [protected] etc. with the statement “this service is not available on your number” from last few months. When I contacted to your customer care on 25thJanuary’10 through another Airtel mobile number [protected], your customer care executive assure me that this problem will be resolved soon. But when I got no response from your side up to a week I again contact to the customer care & your executive replies me that there is no complaint registered for your mobile number therefore I had again register the same complaint & got complaint number[protected] by your executive. When again I got no response from the company till today I again contact to the customer care number & asked for the above mentioned complaint number, your executive (Ms. Shabina) responds me that no complaint is there on above mentioned complaint number.
I hope this mail helps this dis-satisfied customer of your company by tomorrow. Otherwise I will bound to go to the consumer forum against Airtel.


Thanking You

Yours truly,
Swati Agarwal
Mob. No. - [protected]
E-mail id- swati.[protected]@yahoo.co.in

I paid 1000rs from my bank account for refill of my Airtel Mobile. The amount was neither credited in my mobile nor refunded in my bank account. I am following up the same so many time with Airtel and Bank. Bank is telling that they have paid to Airtel and Airtel is telling that they have not received the amount.

DEAR SIR,



I am using airtel service since last 5 year and using two airtel no which is [protected] and [protected], but unfortunately this time I met with incident for which I haven’t got good response from 121 services



I got call from airtel executive last Thursday i.e. on 3rd dec, 2009 as I was getting previously regarding new scheme in which executive offered me 30 paisa flat outgoing with zero rental plan and also life time CLIP free so I Agreed to that scheme and she send executive to my place and collected Document and 700rs CASH which was deductible from my monthly bill amount



But after 2 days she was not picking up call and then I complained to 121 customer service and my ref no are 29789864 but not get good response



I got call from no [protected] and her name what she told Is NEHA and calling from malad office. And the executive came to my place his name is ANIL.

And he gave me airtel customer copy and he signed on that.

please suggest me on ths matter ASAP

Sagar Doshi
[protected]

when I am in in Jamshedpur I am informed through service message from Orissa Airtel( though I am a customer of Orissa Airtel Telecom Circle) that Roaming Rs44 Special- Outgoing A2A 1p per Sec, A2O 1.2p per Sec and Incoming 80p & 60p respectively. But when I tried recharge with Rs44 through E-Recharge no recharge happens and replied with "Recharge not successful on your mobile". This happened from 8th Feb,2010 onwards i.e. from my arrival in JSR. So I unable to enjoy the calls at reduced rate. Whenever I tried to contact Customer Care 121 after some voice messges it automatically disconnects.

Mr. Sunil Bharti Mittal ..Ru listening ?????
Hi ,
I want to bring this incident to your attention.I had an airtel number which I transferred to my tenant.Itransferred this connection legally with the Airtel's approval
After 2 years - our tenant moved from my place and Iam not sure where he is and is not in touch.Last I heard was he was statying in abroad.
To my surprise - the bill on this number is unpaid...

iam a 7months conceive person, the subject airtel number giving so many mis calls in the midnight & days. While trying to call back the person is not attending the cal also switch off the phone. This has been started from January 2010 last week. Please take proper action againrt this caller

Airtel has launched so called my airtel my offer on *121# which its customer care executive says is common for all offer.
On 3rd feb i checked *121# and offer said "On RC 100, get 200min talktime. (125 turant aur 75 in 48 hrs.). Same offer i confirmed with executive on 121 same day and did recharge. Till today i haven't got left 75 min talk value. After calling customer care again, executive says after checking details to call 12131 and not *121# for offer. Even after telling him whole story, he says he is helpless and asked me to check same offer on calling 12131, if it exists i should go to ARC. These offers keep o changing where they mention offer of the day just for you and this person(exec) asks for such solution.
According to me Airtel has many a times succeeded in fooling and looting customers in some or other way. If they cant afford offers why do they offer it? Atleast twice in a year one needs to waste time in rounds of ARC where people say we don't have database, call 121 and circle continues. These companies think consumer is fool rather than consumer is king.

Air Tel is making wrongful deductions from the available balance of pre-paid customers. In the past also on two occasions I had been wrongly charged for Hello Tune/Panchang.
Today I received a msg in my mobile No.[protected] thanking for having subscribed to the Matrimony Service whereas I had not subscribed for the facility.
After seeing the msg I had contacted the customer care centre and had lodged a complaint number[protected] following which I received the msg for unsubscription.
However, Mr.Yogesh Kale, customer service execute confirmed during my tel talk that there is no request message from me.
Un-noticed the money gets deducted from the innocent customers and Airtel is making money through these unfair means.
Airtel should stop these unfair means

hello sir,
This is Vijay Gudadari from the city belgaum state karnataka..
I've applide for the airtel broadband services before 15 days and i have paid rs2500/- in advance. I still have not been given the connection as i've even called them up many times..
Area: Sharaff colony
#109
opp to VLCC
tilakwadi Belgaum

AIRTEL FAULTY ADMINISTRATION

I have an Airtel Mobile SIM Card with No:[protected] which I have taken in December 2004 from M/s. Harikrishna Medical & General Stores, Ferozguda, Balanagar, Hyderabad. I am continuously using this number since then. On 30/01/2010. Recently I lost my Mobile phone as well as the SIM Card. When I contacted Airtel office for Blocking of my SIM, I was very much annoyed to note that the SIM number allotted to me was in the name of some Satyanarayana Reddy. I realized that I am using the SIM for the past 5 years which was not allotted to me.

Similar bad experience I had with Airtel recently. Some 3 years ago, I had gifted a Cell phone to my daughter on her birth day with SIM No:[protected], which I applied for registration on my name. This also I purchased from the same dealer(M/s. HariKrishna Medical & General Stores). Recently, on 8/12/2009 my daughter lost her Mobile phone near and when she contacted the local Airtel office, she was shocked to note that the SIM was registered in the name of some Mallesh (Medak Dt.).

While in both of my cases, AIRTEL has blundered beyond any reasonable excuse, what is the guarantee that similar blunders are not committed in case of lakhs of other subscribers. If that is case, the national security is at peril.

I doubt whether there is any Customer care administration in Bharati Telecom? What is the guarantee that they are not allotting SIM cards to Anti nationals and criminals with the details obtained from innocent and genuine people.

I advise the Bharati Telecom to check 100% the SIM card numbers vis-a-vis the individual original application forms for SIM cards immediately.

I appeal to the Police department to consider my concern seriously and instruct the Bharati Telecom to start the exercise immediately and report to you back.

I am a user of Airtel Broadband in Delhi No. 45660188, recently got transfered to Jaipur & called Airtel customer care to transfer my connection to Jaipur from 2 jan onwards till 9 Jan till the day I left Delhi, I was told that the Modem will be collected by a Airtel representative from home, I made atleat 4-5 calls & every time was assured that someone willcall fix up an appointment & come & collect the modem & I can get a new connection in Jaipur. Till the last day I was supposed to travel I kept calling but no one came. After reaching Jaipur I called the customer care again & I was told the area I stay in Jaipur(Mansarovar) does not have airtel coverage so my account has been automatically sent for disconnection & cancellation & will receive no bill as there is no usage but to my surprise I have been sent a bill of Rs 556 for the previous month.
When the connection is to be sold countless calls are received & representatives visit you but at the time of cancellation there is no customer service, the customer service is not only till the ime a person uses your service but also after that, & I just did not want to cancel the connection it was due unavilibility of network by Airtel & not me.

WORST SERVICE ever seen by any Internet service providing co., they have not start our lease line in the given time....& so we have incurr heavy loss in our work & we are also thinking to consumer court for the same

Respected sir,
I was talk with customer care about chat belling .he is not register my complain my charges had deducted in chat function which is not activeted by me .Iam calling to customer care .he is not disativate my chat function and say me to call at 187 this number is not intilling .my cell no is [protected]. plese resolve my complain and refund my rupees who is diducted in chat function.
thanks
with regards
shree dhar jha

Sir,

I was staying in Dwarka, New Delhi, and got an Airtel Landline/Broadband connection ([protected]) installed at my residence. As I had to shift my residence from Dwarka to Netaji Nagar, New Delhi, I had requested Airtel to disconnect the landline/broadband connection. On 14.11.2009, representative of Airtel disconnected the line and removed the telephone insrument and modem.

Airtel had sent a bill for this telephone for the period 17.11.2009 to 17.12.2009. I have repeatedly explained to them that the connection was disconnected, instrument and modem removed on 14.11.2009 and there is no question of raising a bill for the period 17.11.2009 to 17.12.2009. But Airtel representatives continue to call me on my mobile for making payment.

I request your help in the matter.

Hi,
I am a Postpaid mobile([protected]) user of Airtel since long days back(from the day Airtel lunched in Orissa) .I got a sms on 04:02:2010 that there is a offer against postpaid user that they will get the connection in Rs. 999 with one month free.I have followed the instruction to buy over phone and followed by my phone i got call from Airtel's Mumbai office from[protected] and told me to deposit the money through their collection agency Shell Transource located at Bhubaneswar.At that pont of time I talked to that customer care executive regarding terms and conditions of the connection and she took the address where the connection will given and checked out and confirmed, once you deposit the amount within 24hrs you will get your connection Then the guy came to me and the guy came and I have deposited the required amount on 05:02:2010(2:43pm.)After that i didn't get any calls from Airtel's side rather I called up many times their customer care unit and many times it was showing inactive.Then I have emailed to airtel digital tv section at [protected]@airtel.in but on 6th of Feb but only received the digitally replied mailthat we will revert you back shortly.But there is no calls from their side.Today also I called up customer care unit at 10:310 an talked with their representative Mr. Asish Baranwal and he provided the customer id noi.e([protected]) when i asked for that.Repeatedly he also told me today you will be contacted by our unit shortly but it didn't happen till now.
If they are committing to get the connection within 24 hrs If it didn't happen then why they are giving so much publicity in TVs' medias and not also contacting also if there is any problem.It's a thing of Entertainment (which is attached with Emotions and feelings) to get relaxed.If to get a connection we will have to chasing behind time and again and waste our time .
So requesting you to please consider this matter and do the needful at the earliest.

Thanks and Regards,
Goutam Nayak
Bhubaneswar
Orissa
M-[protected]

my name is harshad jadav from vadodara gujarat, my mobile number is [protected] and i request for detail bill till december 2009.that time deduct chrges for detail bill, but not collect detail bill 16 jan 2010 after calling customer care that time my complain FFD but till date no solution, today i send mail nodal officer given airtel service is very very poor he is given 24 hours for wait .. but airtel company deduct amount and not given good service why ?