Airtel Complaints & Reviews

Hello,
This is regarding the useless Blackberry Customer Services I

would like to draw blogger's attention to:
This is regarding the Airtel Blackberry 8700G - [protected].
This is a corporate connection Airtel Blackberry with Solus Consumer Services Private Limited, a Prepaid with a monthly plan of Rs. 299.
The Internet or Blackberry services got disconnected on the phone on 30th of January. Inspite of reminder followups & mail communications we got only assurances from the service provider. As and when a call from the corporate representative has been given it is told that the same will be activated by sending PMP at certain number. The same never happened. This was repeated some 60 odd times and around 30 calls were made morning and evening to the Blackberry Customer Service no response was recieved.
Five days back i.e. on 14th February a Customer Service associate told that their is some issue with Pre Paid server and the same shall be resolved in 24 hours. Those 24 hours never came.

Now today while while speaking to a customer service associate we came to know that Pre Paid server of Airtel Blackberry is stuck due to some reason and cant be resolved for indefinite time. please go forward for a post paid plan.

Need to know something on the same front.
1. Who is answerable for this chaos?
2. Who shall repay the Rs. 504 balance in that prepaid connection?
3. Who will be responsible for the Loss of business because of this

chaos?
4. Who is responsible for wastage of time spent chasing to the BB

Customer care?

I know many of the my fellow bloggers shall be having a similar kind

of issue which i[censored]nresolved extends a serious threat to enterprise

data to an extent and corporate communications in other way.

Dear sir/madam,

I am a customer of Bharti Airtel mobile prepaid service since past 3 years. Today i went to a mobile prepaid recharging shop and purchased an Airtel prepaid mobile voucher worth Rs 20. On the frontside of the voucher it is clearly printed exactly as follows :

MSC: Rs.20 (Service tax inclusive), Calling Value Rs.16.13,
Processing Fee Rs. 2.00, Validity of 0 days

From this description itself, it is clear that the voucher gives me a talktime validity of 16 rupees and 13 paise. After when i punched the 16 digit code in the voucher as per instructions in the card, i was able to get my mobile recharged but only with 15.13 Rs . instead of actual 16.13 Rs.

As soon as i noticed this unusual change in talktime, i contacted the company's pre-paid customer care. I talked with an executive and described about my issue. He told me that, it is Airtels new scheme so that instead of that 1 Rupee i will get 10 Local/International SMS free valid for 4 days. I told him, it was a normal voucher and nothing about this offer was described on top of the voucher. The voucher clearly talks about 16.13 Rs talktime. I told him that i purchased the voucher for regular talktime, not for any offer recharge. If i was in need of any offer there are several offer recharges and special easy recharge schemes available which i will do. But now, i was in need of talktime only and that is why i purchased a topup recharge voucher.

Also, i already had an existing validity of 100 SMS a day after paying for two local SMS. So, i asked him to waver the money back to my account since i wasnt awared about any "hidden" charges imposed on me in name of normal recharge voucher. He told he he will transfer it to his senior department, and i waited for some seconds. The same thisg repeated with senior. He argued to me that they cannot do anything and Airtel is offering likewise. He was speaking like i am guilty by purchasing a normal topup recharge voucher.

He argued with me saying that Airtel isnt giving 16.13 Rupees for 20 Rs recharge, and only 15.13 Rs is available. I told him that i had the recharge voucher as evidence in my hand and nowhere in that card describes about any hidden offers and also it clearly talks about my regular talktime. He then argued that he cannot come and check the card in my hands to validate whether i am saying truth or not. I said ok, then i will provide you the serial number of recharge voucher so that you can validate my complaint. I gave the serial number of that card :

[protected].

Now he got confused on what to say, and asked me to wait for some seconds. After a while he returned back and told me that they cannot get further card details other than its price and validity. I asked him that there should be some information about this card in your databases and then he transferred the call to another senior executive.

Now, things again repeated here and he also told me that Airtel is doing likewise, so you are liable to accept the changes. The phone conversation ended with me saying i will complain this to consumer court.


Dear sir/madam, there was nothing descriptive on the recharge voucher about this hidden cost on an offer which normally i doesnt need. Whenever i recharges with 20 Rupees card i was able to get 16.13 as talktime. So i did expected the same today also. The customer care executive argued that this is a new plan introduced by Airtel. If it is so, isnt it the liability of the company to inform its customers about a change in talktime in its existing topup recharges? I am getting atleast 4 or 5 marketing calls and more than 5 marketing messages daily from Airtel. I havent ever received any informative message or IVR calls regarding any changes in talktimes. The company doesnt had enough interest towards customers and alerting them about new changes but in their cheap marketing tricks.

Really, i was forced to pay for an offer which i doesnt need and that too in the form of hidden charge. 1 Rupee may not be a big loss for now, but what will i do if in future i will be fooled with bigger amounts i this way? How can i guarentee that i will not be fooled again by Airtel? How many lakhs of people might be fooled like me, and how much would be this company earning illegally by cheating customers? Dear sir/madam,strict action must be taken to these type of companies imposing extra expenses to customers without their knowledge, and not ready to refund the customer for his valid demands.

With Regards,
Jithin PG.

I am Subramanian. I have been using Airtel broadband connection for the past 1 year.
My Broadband land line number[protected].

I recently shifted my room in the same street and i placed request for relocation.
After few days, i got a response that there is no feasibility in that area. Then i placed a request
for Cancellation.

Last week (Feb 13th), one Sales person came to my room and he was enquiring whether i need airtel boradband
connection. He checked for feasibility and he said YES. Please note that for the same address, just one
week back, i got a call that i do not have feasibility for connection.

Then, he collected 500Rs and all the documents which are needed. I even gave Rs.1000 extra which is required
for Bachelors as Security Deposit. With in 2 days, they said connectivity is not there.

My issues,
1. Without checking the correct feasibilty, how can one collect all my documents and Security Deposit : 1000 + Installation Charge - 500.
2. 1 week back, some one from Airtel told, there was no feasibility and last week some one said , there was feasibility and 2 days back, again

3. When asked about refunding of my money (Rs.1500) , no body is giving me proper answer.
4. Time & money Wasted for these people and repeated calls.
5. When i called Airtel Cusomter care, they did not serve me anything. They simply said it is not related to us and asked me to call directly the Sales person. Should Airtel Customer care should be in sync with this info ???

Sales Person who collected documents and money.
-------
Shivani Enterprises
Contact :[protected]/[protected]
Sales Manager - [protected]
Office :[protected]

My Details:
S.Subramanian.
Contact number - 91-[protected]


My present address
------
Begum Jani
H.No[protected]/8,
Opposite to Srivastave Enclave,
Near 8th Police Batallion
Kondapur
Hyderabad-500 084

My previous address where i was using Broadband line[protected]
[protected]

Hno 1-115/A 2nd Floor, Anand Residency
Kothaguda,
Kondapur,
Hyderabad - 500 084

I hope i get an answer from anyone soon.

Thanks for understanding. Feel Free to contact me for any details.

Details of the promotional SMS is as follows
Name of the organization AM-Airtel
Date and time. 3 feb2010 3:25pm 11 feb2010 12:10pm 13 feb2010 6:33pm 15 feb2010 11:06am 16 feb2010 12:04pm 18 feb2010 10:32am ...................and many more

Content of SMS You have important miss calls to know your miss caller dial .........etc......................



I have been contacting customer care since aug 2009 but they are only promising & giving final dates but as usual there is no result for stoping these massages
I HAVE ALREADY COMPLAIN THE SAME THING SEVERAL TIMES FEW OF MY LAST REQUEST NOS ARE:-
([protected] 19feb2010 11:39am),([protected] 3feb 4:37pm with Imran fakirmomad ) ,([protected] 2feb2010 2:55pm with Sachin G)
TODAY ON 19FEB2010 ALSO I TALK TO THEIR customer care no but as usual they are not responding they says that they will transfer call to senior & putting me on long hold & then call get cuts automaticaly repeatedly today I talk to Mr Kamal jaisingh he told me that he will transfer his call to Mr Prabhat & as usual after a long long very long hold call get cut automatically.
After that I tried so many times to talk again but THEY HAVE USUAL PRACTICE TO AUTOMATIC DICONNECT THE CALLER BEFORE CONTACTING TO CUTOMER CARE WHEN THEY DONT WANT TO ATTEND HIM & THE SAME HAPPENED WITH ME ALSO.

OVERALL THEY ARE BREAKING THE LAW OF "DO NOT DISTURB SERVICES" & RUINING THE MY TIME & DISTURBING MY SOCIAL LIFE SO I WANT TO TAKE ACTION AGAINST THEIR CUSTOMER CARE SERVICES & THEIR COMPANY.



AIRTEL IS THE WORST TELECOM COMPANY EVER.

This refers to my complaint no 30994897 to airtel regarding non-functioning of my mobile. As soon as I landed in Jamnagar, I couldn't get my mobile registered to the new network. My base location is Bangalore and I called several times to Karnataka circle but no resolution. If I call the local customer support they say they can't help and I'll have to call Karnataka circle only. The Karnataka circle no is chargeable and they keep holding for hours together and don't give any reply. I need mobile to work immediately. Please take this seriously.
Best Regards,

Hi all,

I am Arun, recently relocated to Hyderabad, and I bought one new Airtel prepaid connection, during filling my enrolment form I submitted my PAN card and driving licence copies as my photo ID, and gave rented house electricity bill as my address proof, even then I got disconnected my outgoing calls after 10 days of purchase, then rush into nearst Airtel gallary, they asked me to submit all those forms once again, ! ...?...

After having long battle with them .... once again I forced to give all my docs ....

then finally my incoming calls also barred now .....

I cant understand what kind of system they are following for address verification and how they approving to new connections .......

Now plan to change my number .....

Is it possible to get that same number ......? If possible kindly help me

Arun

I (Prem Rattan Ahuja Chief Manager)have been posted at Oriental Bank of Commerce Gomti nagar Lucknow as Branch Incumbent from Bathinda w.e.f. 11.01.2010, I took post paid connection. I gave PAN, Copy of Passport, Account statment of Bank account and Employer Identity Card. But my call was barred after 7 day due to negtive report of address verification(Which is of my colleage where I stayed. After some days I got my accomodation and applied for change of address. Instead of changing the address my out going call has been barred. I have already given my new Number to my clients([protected]). My new address is 3/228 Vikas Khand Gomti Nagar Lucknow(proof of same has been already submitted to dealer. I also tried to contact Mauri [protected] but she did nothing to help.So get it verified and my connection be reactivated.
More Over I am existing customer of Airtel and using Two Numbers for the last 5 years these are [protected] and [protected].
Prem Rattan Ahuja

[protected]

To whom it may concern.

Hi,

I really don't know whether this is going to help in anyway.

This is regarding the Airtel Broadband connection. I have inquired regarding the Broadband connection to [protected] on 31st of January '10. As a followup they have sent two executives to my place to check the feasibility. They left saying there is some problem in the BOX so they need to speak to their manager. After 2days a guy(Karthik) from Airtel called up and told that he is going to come to my place to collect the documents and the amount for the connection. He came and took the money giving me a Receipt for the payment. Since then this guy has gone missing.

Now, the Airtel people is telling they cannot do anything regarding this matter and they are not able to trace this guy. I have given them(Airtel) all the details for this Karthik including Mobile Number. But, they said they cannot traced the person as the number is switched off. But, to my belief, there is no chance that this person could be from other company other then Airtel itself.

My Question is,
1). Why do they recruit people if they cannot take down proper information at times of recruitment?
2). Why they don't know who this person is and where is he from?

Any help regarding what can be done would be highly appreciated.

Thank you,

Nitin S. Shingade
Banglow No.56 Vinvar Sociwty, Dhankawadi.
Pune.
Date:-19th November 2009.






To,
Airtel Ltd.
Time Square, Pune- Satara Road,
Pune.


Subject:- Claim of refund deposit.

Dear Sir/Madam,
I have taken two new sim cards from our satara road office from Miss Sweta. She told me that you will get a bill of Rs.249/- for both the numbers [protected] & [protected] , but when I asked the helpline they told me, that it is for one number, so I reached to the airtel satara road office to Miss Sweta, here lied & said that she didn’t say any thing. On the spot I said to cancel both my numbers, then she said that u have to use atleast until first bill is generated. I went to her the same day when I received the bill, then se said you have to pay both the bill & u will receive the deposit of one thousant by cheque with in 40 to 45 days. But till date I have not received the cheque.
So please return by one thousand rupees by cheque or cash immedietly.
While disconnecting Miss Sweta to me that she will return my refund amount in cheque, there fore I have confirm her twice verbally.
I don’t want my refund amount in recharge form.

As per your telephonic conversation with Miss Sweta on 19th November 2009. She told me to send a mail Miss A.Chivate

now when i went to the airtel office,they told me that Miss Sweta & Mr.Swapnil both left the job, they have taken your money & we cant do any thing.But my saing is that they both were employes of your organication. Bring both of them in front of me. Company says that this who people have given false commitment to me. But they were the employes of your company, so company have to suffer the loss why me. & why the company is giving the loss to the geniune customer


Thanks & Regards,

Hi,
airtel is a complete cheater b'coz it charges for the ringing time also in its pay per second plan. For example i[censored] call someone and he/she attend ur call after 30seconds of ring and you talk for 53 seconds then you will be charged for 30+53=83 seconds instead of 53 seconds.
Please help it because this company is charging to its customers without even telling full plan details and lots of people are being cheated daily.

I was getting message that you have downloaded the games for Rs 99 , Rs 50 etc. I thought the msgs were spams and ignored initially. But after 3-4 days when I got the msg that I crossed my credit limit , I realized that these download messages were real. But as a precautionary measurement I called airtel on the same day and raised this issue and deactivated the airtel live ( which is in activated state by default). But I was still getting those download messages for 2 days even I deactivated airtlel live. I was automatically getting registered to some game downloading services game club etc.

My outgoing calls were stopped as I refused to pay the bills until these download issues were not cleared. I had to wait till feb 14 to get my online bill generated.
Now it is showing that I have downloaded games worth of Rs 620!!. I dont know how to use airtlel live neither I downloaded any games. !! Even my mobile may not support Java game. ( Not sure as Java is not supported in my mobile) They are simply saying that the bill shows that you have downloaded it.

It was great inconvenience to me as messages were comming continuously for every 2-3 min. And no one cared for the solution even after 15 days. I had to raise the complain only after getting my online bill . Now they are saying wait 2 more days.

Rajesh Hini
Mob: [protected]

Airtel Pre-paid Mobile Number: [protected]

Cricket alerts have been automatically subscribed for this number and I keep receiving alerts from[protected] and I am being charged Rs. 5/- per day. I had sent unsubscribe SMS (UNSUB SPO) to 54321 as per their web-site and received a confirmation SMS that the alerts are de-activated. However, I still keep receiving the alerts which is very disturbing and also money gets deducted.
I tried reaching out to customer care on 121/[protected], but did not find any option to talk to a customer representative, just some IVR messages.
Also, wrote to customer care at [protected]@airtel.in but still no action has been taken.

I request these alerts to be de-activated immediately and stop deducting money from the pre-paid account.

Thanks

My Airtel mobile number is [protected]. Without my consent/request I am being forcibly charged Rs. 30/- per month because I have been informed that I have become a member of Mitti Ke Rang. This is utter false. This must stop forthwith and the earlier charges given back to me by through addition of balance in my Mobile account. Since when Airtel has started these unfair trade practices? Can they be punished for this?

SIR,
CELL NO/ SIMCARD - [protected] WAS DELIVERD TO ME, BY YOUR CHANNEL PARTNER OF AIRTEL - HYDERABAD WHO IS LOOKING AFTER CORPORATE ACCOUNT OF STATE BANK OF PATIALA-HYDERABAD, AFTER COLLECTING NECESSARY APPLICATION AND FULFILLMENT OF KYC NORMS. HE HAS CHECKED THE APPLICATION AND IDENTITY PROOF ETC AND DELIVERED THE SIM CARD. I ALSO REQUESTED TO MENTION MY CORPORATE ACCOUNT CEEL NO [protected] ON THE APPLICATION FORM OF CELL NO [protected] FOR ADDITIONAL IDENTITY PARTICULARS. THEREAFTER I WAS USING THE CELL NO [protected] FOR INWARD CALLS.
MY WIFE WAS IN APPOLA HOSPITAL AT JUBILLE HILLS HYDERABAD WITH THE CEEL SINCE MY BROTHERS SON WAS HOSPITALISED . TO MY SURPRISE I OBSERVED THAT MY CELL NO [protected] WAS BARRED BY AIRTEL DESPITE MY FULFILLING ALL THE KYC NORMS WHICH WERE CHECKED THAM.
DUE TO BARRING OF THE SAID NO , THE COMMUNICATION COULD NOT BE DONE TO THE HOSPITAL SITE WHERE MY WIFE WITH THE SAID NO WAS PRESENT. THIS HAS CAUSED DAMAGE AND LOSS OF REPUTATION TO ME AT THAT CRITICAL JUNCTURE .
THIS IS NOTHING BUT HARRASEMENT AND CAUSUNG DAMAGE TO CUSTOMER . UPON CALLING SH SATISH ,CHANNEL PARTNEL ,AIRTEL HYDERABAD ON 03.02.2010 HE ASSURED THAT THE NO WILL BE ACTIVATED WITH 12 HOROURS BUT SO FAR IT IS NOT RECTIFIED DESPITE MY PLEASE AND SMS MESSAGES TO HIM AT HIS NO [protected].
KINDLY DIRECT THE COMPANY OFFICIALS NOT TO CAUSE SUCH DAMAGE AAND LOSS TO SUCH GENUINE CUSTOMERS WHOSE KYC WAS ALREADY ESTABLISDED AND EVEN AGAIN GIVEN ALL THE NECESSARY KYC DOCUMENTS AT THE TIME OF DELIVERY IF SIM CARD. I HAD ALSO RECHARGED ON 03.02.2010 WITH RS 55 BUT THIS AMT ALSO LOST BY ME DUE TO NEGLIGENT AND CARELESS WORKING OF THE STAFF.
I MAY BE COMPENSATED WITH THE LOSS BY RECHARGIND MY NO BY RS 100.00
AS A PENALTY AND NEGLIGENT ATTITUDE OF AIRTEL

WITH REGARDS

ANANDA ASHOK
CELL NO -[protected] / [protected] / [protected]
STATE BANK OF PATIALA,ABIDS,HYDERABAD

I am forced to address this email to as I think Airetl customer service has been inefficeint to solve my complaint.I would like to file a complaint against Bharti Airtel Ltd. for Wasting my time and giving me mental torture for the following matter.

Problem 1:I took a postpaid connection from Airtel by the number [protected] in jan 2007 and since then the name on my billing account is wrong.My connection is in the name of Miss Rakhi Jain but my name is Miss Priya Jain.I have called customer services several times in last 3 years but no one has resolved my problem.I have submitted proof of my identity at customer service center in Lajpat Nagar but still the issue is same.I am unable to show my Bill as address proof as it is in wrong name.Each time I call customer service advisors proactively escalates the call to supervisor who promises call back which never happens and always gives me refrence number which no one takes care of.Airtel customer service is Horrendous Appalling and Diabolical.I want this telephone account to be changed in my name without effecting my services at all.

Problem 2:I am on paper free billing for last 3 years.All of a sudeen without my permission Airtel decided to send me paper bills.I have to call every month and request to stop paper bills but the situation is same for last 6 months.I do not want paper bills at all. i have harrassed by the nodal officer as I have escalated the issue to them.

I have no faith on Airtel's credibility and intergrity. I have also now decided to file a complaint in the District Consumer Court against this after I approach the Telecom Regulatory Authority.

My mobile no is [protected] and i'm receiving an SMS from 54321 every day that costs me a rupee. I have never subscribed to this service. Please DEACTIVATE me from this service IMMEDIATELY. I don't want to be ripped off by a service that is of no use to me.

Dear Sir,
I had taken the Airtel prepaid service in Mumbai in December 2009
Initially i had a balance of Rs 50 after the activation. I made a few calls and my balance was reduced to around 34. Then suddenly the next day my balance is reduced to Rs. 0
On inquiring i was told that all the amount was used up in GPRS transaction. I dont even know how to use GPRS. So i thought may be because i dont know i must have done something which might have used GPRS.
Then i recharged my phone with Rs 275. and soon with in 3 days my balance got reduced by Rs. 50-60.
I understood that its done because job alerts and some other alerts were activated.
I called up customer service they said that i have activated these alerts. I was told that these alerts might have been activated when the automatic calls from airtel comes and some button might have been pressed.
Then i was told if thats not happened what might have happened is they start the free trial service and after trial it continues and to stop it we have to send a message which i guess is total violation from the TRAI guidelines which states that unless The Consumer gives direct consent no value added service or any alerts should be activated.
I made a complaint and was told that i will be getting a call from their concerned department in 4 working days for the complaint i made with the complaint number [protected]
Then i called up to ask for the status after some days they refused to pay me back the money they stole from me.
Then i told them i do not wish to get any message from Airtel or any other company so they said they would activate the DND facility for me with the request number W[protected].
After this the service provider didnt send me any message.
My phone had been switched off for last 3 days.
Then when i start my phone today i got around 8 messages from Airtel with cricket updates.
I called up Airtel again about this and they said this might have happened by mistake and accepted their mistake and said they are returning the money they charged for this service.
In the evening again i got another cricket update and my balance was deducted again.
This time they said the balance is not deducted. I asked for information that when was the service activated and they first say on 16/2/2010 at 4AM
I asked him you believe that i got up at 4AM to activate this service he quickly corrects it by saying sorry its not AM but PM. But the question is how can i activate this service with my phone switched off.
To this he says i must have pressed some button when i got the automated call from Airtel.
Then i asked him to tell me if my DND service has been activated. To which he replied yes.

Now what i cant understand is
1. How can i get a call from Airtel when my phone i switched off.
2. Why i am getting calls and messages from Airtel as they claim that is how the service got activated when my DND is active
3. Why is TRAI guidelines being ignored so blatantly and these people having the guts to say that you wont get your money you want you can go to consumer court. (This was told to me when i was making a complaint for money being deducted for services which i didnt activate first time.)

Again he has give me a complaint number which is [protected] and i am very sure they will deny it from happening.

Seriously speaking i feel since the revenue per person has gone down this is the tactics they are using to extort money from us. I Hope some Airtel management sees this complaint and replies me with a solution

Also i would request everyone and anyone who has any information about where to make the complaint about the violation of DND and TRAI guidelines officially as i believe that by making an official complaint with the TRAI is the only way they can stop cheating clients who are supposed to be kings but treated like criminals and asked to pay for faults which they are responsible and not us.

Dear Sir
My phone no [protected](purchased from kolkata)was misplaced at my residence in low battery condition.When got and dialled on 14.02.10
it was showing NO NETWORK COVERAGE/SIM CARD REGISTRATION FAILED.I immediately contacted your customer care at Delhi.I had been informed
to contact customer care centre at Kolkata at [protected].After listening to the problem I had been told to meet any AIRTEL outlet at Delhi.
Accordingly I met Mr Salim of your Malviya nagar Delhi outlet on15.02.10.He could not solve the problem and informed the above said phone had been
permanently disconnected and only Kolkata office could solve the problem.I contacted Kolkata office on 15.02.10.But they could not solve the problem.
From 16.02.10 evening the phone was showing LIMITED SERVICE.May I know the reason for this permanent disconnection?My phone was a life time connection with a balance of Rs 70 .I had received SMS up to
24 dec 09 and I called my daughter at USA in the first week of January 2010.
I would request to kindly look into the matter urgently.
thanks
yours
nikhilesh mohari

SIR,
I AM OPERATION THE AIRTEL PREPAID CELL SIM NO.[protected]
SINCE TWO YEARS WITH A SCHEME OF ONE PAISE / SEC OFFER
BUT THREE MONTHS ONWARDS EVERY DAY MORE THAN ONE RUPEE
CUTTINNG FROM MY BALANCE WITHOUT OPTIONS, RECENTLY THE SOME WAS TAKEN TO NOTICE THROUGH LOCAL AND INTERNAL AIRTEL CUSTEMER CARE PEOPLE AND EVENTHOUGH NO SOLUTIONS , LAST TWO MONTHS BACK ALSO I STOPED TO RECHARGE , EVENTHOUGH ONE RUPEE CUTTING WITH SHOWING MINUS BALANCE , ON ADVICE OF LOCAL RECHARGE AGENT , I HAVE BARED THE SAME WITH SENDING SMS TO THE AIRTEL PEOPLE EVEN THOUGH THE SAME IS CONTINUEING AND FACING THE SAME PROBLEM .

Myself and my family uses the AIRTEL telecommunication service.(Six connections) since more than a year.
Three of them were provided with unexpected additional paid service. The facts were communicated to the customer complaint section. The unexpected loss of money was partly credited on the account.

My complaint is-

1) Why the company hits the unexpected service on the head of the customer?
2) Is it the responsibility of the customer to be vigillnt against such practice?
3) Why cant' be the attitude of such companies should be caring of customer rather than DOUBTFUL?
4) Why the company adjusts the loss only that - related to the LAST RECHARGE ?
5) Why the honourable people on the back end customer care service cuts my call without satisfactory explanation of doubts?
6) What is meaning of 'sufficient chance given' (paryapt moka) for getting the doubts cleared when I call the customer service without getting the satisfactory understanding about what has happened to my money?
7) Is it a TECHNOLOGICAL FAULT or DELEBERATE unacceptance of complaint call of a customer, as i placed the complaint after the experience the facts mentioned in my complaint NO.-5 as mentioned above..? I do not get access to the customer care executive after the DROPPED (CUT...?) CALLS IN THE MIDDLE of communication.

8) Why should I continue with their service?