Airtel Complaints & Reviews

AirTel — top up recharge

I am using the airtel prepaid since 2003 the validity period is till 16th april 2011. hence i need not recharge the validity every month. on 14/9/2010, i approached retailer for topping up the balance of airtel prepaid. i recharged rs 200 for top up in Trans ID[protected]. However, i got only rs46.51 of talktime instead of rs.186/- i got shock and surprised. immediately i called customer care. They replied me that rs.200 of recharge is only for validity and not for top up. I questioned that i need not recharge the validity period because of having validity till 16th of April 2011. customer care replied me that it was not possibel. Thus I was cheated for rs.140 from the reputed company i.e., airtel in the name of validity.

Airtel — wanted calls

Respected Sir.

As we lived in family, two airtel number is constantly annoying to my family as well as to my personal mobile number. Now, the stage is that it is very problematic for my family members (father, mother and sister). Even when i am at class the person is calling me. The number is active every week. So, it is my humble request to give the full details of the airtel mobile number and address. The mobile number is [protected] and [protected]. Even the call is coming at mid-night also.

So, pl give me full details to my mail id ([protected]@yahoo.com).Treat, this is as my final step to stop the unwanted calls.
Treat this matter on urgent basis as the question is of my family safety

getting unwanted calls from [protected] [protected] [protected]

Sir i am staying at Byraveswarnagar, nagarbhavi, 560072 since 5 years, lot of times i requested for a broadband connection to AirTel. Right now i am using bsnl EVDO 2 mbps plan, which is ok. But everytime i get a reply that AirTel broadband is not possible in my area. Can you do me a favour to get a broadband connection? My concern is until you start a service in an area how will you come to know what business you will have here in Byraveswarnagar, nagarbhavi, 560072 area. Plaese assist to get a good AirTel broadband connection. i use Postpaid AirTel mobile service and AirTel digital TV. mob no: [protected]

My name is ramesh thakkar My airtel digitel id no [protected] i will talk
with airteldigitel tollfree & other west resion with our foiice tel no [protected] my regd tel no [protected] at ahmedabad

My problem i request for smallest recharge pack monthley package.becuse student study & exam coming soon.but airtel digitel tv not talk Complain with me, why type say this matter to him.
he talk only tel no [protected], [protected] etc
Consumer complaint
My email id [protected]@gmail.com
(consumet airtel digitel comlain)
Complain send again airtel digital t.v
Consumer complaint

Indian consumer complaints forum
Date 3rd December 2010

i have to receive my pf amount so plz look into this matter and do needfully





with regards
kishore kumar goud . N
[protected]

YES I'VE THE SIMILAR EXPERIENCE OF CHEATING BY THIS AIRTEL COMPANY. NOT ONLY ONECE. LAST DAY[protected] I RECHARGED FOR 34 RUPEES AND IN THE MORNING THE BALANCE WAS 0 WITHOUT A SINGLE CALL. I DIDNOT ACTIVATED ANY VALUE ADDED SERVICE BUT THEY R DOING IT THEMSELVES AND LOOT THE MONEY FROM CUSTOMERS. SIMILAR EXPERIENCED SO MANY FRIENDS IN OUR AREA AND DECIDED TO AWAKEN THE PEOPLE ABOUT THIS MUTI CORPORATE LOOTING AND DECIDED TO CHANGE ISP FROM THIS LOOTERS TO SOME BETTER ONE. MY MOBILE NUMBER IS [protected].
STILL I AM USING THIS NUMBER BECAUSE IT IS DIFFICULT TO INFORM ALL OF MY RELATIVES AND FRIENDS THROUGH OUT WORLD AND DIFFICULT CHANGE IN MU BUSINESS RECORDS.
HABEEBU RAHMAN

AirTel — Complaint about balance deduction of my prepaid Card

I have using Airtel Prepaid mobile card. No. is [protected]. The Complain is that my Balance is automatically deducted by Airtel. And when I was call to their customer care executive they told me that you can activated value added services. But actually this card is using my mother and she is not activated any Value added services and does not want any services, then why Airtel is deduct my balance. Please help me in this matter.

With Regards,

Sandeep Deshmukh
[protected]

There has been an ongoing problem with this number from past 1 year now. Earlier there were issues with the billing in the DSL Connection, we got that disconnected in the month of December.. and switched to the plan of 250 monthly rental with the DSL connection of limited access... however... the billing issues still continued.. Now we got this DSL connection completely disconnected and one of your customer care representative offered us a plan of Rs100 monthly bill... Unfortunately the issue still persists .. there are still troubles with the billing. even after making the payment of Rs. 265 It is showing up has a balance for this month and the bill for this month is showing up Rs 592.

This phone is only used for incoming calls... we have never made any outgoing calls from this number.. even after a commitment of Rs 100 monthly bill that was made by your rep.. i do not understand why there is a huge gap???

Paying Rs 592 for just incoming calls makes no sense to me.. i have other cell numbers from airtel and have never faced such a problem with them... but this number has actually become a pain for us.. We don't have enough time to mess up every month for the bill adjustment with your team and get the bill adjusted every time...

AN ONGOING TROUBLE FROM PAST 1 YEAR NOW!!!

Ref.no:[protected]
In Nov 2009 i wanted to disconnect my broadband connection due to my son's exam. But the customer care advised me about Rs. 250/- monthly plan & i switched over from ulimited to Rs. 250/- monthly plan.
But to my surprise bill dated 27/12/09 was Rs. 9602/-
All my previous bills were within Rs. 2, 000/-

After switching over to Rs. 250/- monthly plan we rarely used net and local line
i think some mistake in billing
i request you to go through it and correct it

Hi Varun,

They are all cheaters, they are not going to call you, this is for sure.They only give a standard reply here, but I think they are used to of such things.In all the complaints, they've given the same reply
But anyways,
this is nice way to scold them, atleast some people who are going to take the connection from AIRTEL, THEY WILL GET ALERT, The way I am ...ha ha I think i'll go for reliance now.
Thanks for the help

Hi,

This is pawan kumar. Earlier i was having Airtel Fixedline (account number[protected]Plan- 650UL). End of September 2010 i was leaving my flat. so i requested for disconnect my broadband connection. so executive said that my broadband connection will be disconnect in the in the first week of October 2010.
But at 08/10/2010 they again start my broadband service without informing me. now airtel asking me to pay the bill which i didn't use. I am not responsible for their mistakes.

I have to all the information which prove that i am wright. i paid my bill till first week of October 2010.


September Bill Details

From 08/08/2010 to 07/09/2010
Bill = 715.85
Bill Paid- 720 rs. (29/09/2010)


October Bill Details

From 08/09/2010 to 07/10/2010
Bill = 628.13
Bill Paid- 627 rs. (26/10/2010)

In October this bill they give me discount on RC 86.53 rs.
i think its discount on rent bcz my monthly rent is 649 so per day rent will be 649/30=21.63 rs.
so 4*21.63=86.53 rs.
So its prove that my airtel broadband service disconneted at 3rd oct 2010.

now after that they again start my service at 08/09/2010. Which is not wright. i left my old flat and i didnt use any kind of broadband & landline service. I got call from airtel customer care that i have to pay 622 rs. I told them i disconnected my account on 3rd October but they never listen to me. they threaded me for bill payment. i don't know what to do. please help me out from this situation,

now airtel asking me to pay 622 rs for november bill. so its show that how much greedy they are for money. 622 rs is small amount for me. it didn't mean that i cant pay 622 rs. if i use this service then i am ready to pay the amount. but i didn't use the service.

so from this information i want to show that how they looted their client.

Thanks & Regards
Pawan Kumar

hi
THIS IS KANCHAN GUPTA. I AM FACING THE PROBLEM IN GPRS ACTIVATION. I HAVE COMPLAINTED SO MANY TIMES BUT THEY DIDN'T TAKE ANY STEP REGARDING THIS. I ALSO DON'T INTERECT WITH CUSTOMER CARE EXECUTIVE MY CONTACT NO IS [protected] PLZ RESOLVE MY PROBLEM AS SOON AS POSSIBLE
THANX

I have taken airtel dongel about a month and half and have taken a plan for 6 gb 950 rs unlimited and they have barred my services stating that my credit limit is only 800 rs and it has exceeded the limit and i tried to argue stating that my plan is 6 gb and it is still not completed and they stated that it will be activated and i have mentioned that i take online classes and need for the class and they confired me 4 hours time on 20th april 11 am and still today my services are not activated and this happens almost every week and for the class i have paid and i have missed my class and i am incurring the loss for about 30k and they asked me to call help line no and help line rep asks me to call 121 and when called 121 customer care they have asked me to go to relation ship center and have wasted approxmatily 8 hours of time for me also for which i was supposed to be spending for my study and i was not able to concentrate on my studeis and was busy calling them and was over the phone to settle the matter however my dongel didnt get activated.

Dear Mr. Mittal,

I am forced to escalate this issue to your level due to the service that I am receiving from Airtel. Just a month back using number portability I have switched from Vodafone due to poor network issue but please note that they have the best customer service. Since the day I have switched to airtel there has been some or other thing for which they call and say do this or your number would be blocked. I mean do they realise that by every-time rebuking me they are making me disgusted with airtel and determined to move back to vodafone which atleast gives proper service if there is any issue.

Now since last one week I was asked to submit the payment receipt of the last payment to Vodafone and no other method but going to the airtel centre was suggested otherwise as usual my service would be barred. I travel almost 20 days in a month and when am telling them give me some time I have already cleared the dues but will you the receipt in some time they kept calling me and messaging me everyday; by the way it was like a torture and making me feel like some thug because same harassment is made when it comes to crossing the limit of my bill which is some obnoxious limit without even seeing or asking me about my usage. Point here is now that after friends help who said scan and send it to airtel which after asking on 121 I did yesterday and below is the trail mail for same, now my connection is barred. With my concalls and client meetings which these days mostly happens on call I am forced to run here and there to solve the issue.

I am so disgusted by airtel now that am forced to take this up with consumer forum. It gives me no pleasure and utter wastage of time in doing this but am forced because there is no end to your obnoxious service. Why can't you train your call centre people in handling customer in better way rather than behaving like a trained parrot which speaks same set of line be it any problem.

People would have till date come to you for complains, I would rather also suggest you measure to improve the faulty service. A company which is into Service industry can not make mistake in the service itself, you may have the largest customer base but how do you feel when people look at airtel with disgusted look. And yes kindly do not mistake largest customer base with good company as you also know that people do not have much option due to the geographical limit of other operators.

Also I am taking this on Facebook now so that people know what happens to a customer when he/she switches through number portability.

Thanks & Warm Regards,
Pooja Jha
[protected]


[protected] Forwarded message[protected]
From: Alok Mishra <[protected]@gmail.com>
Date: Tue, Dec 2, 2014 at 4:10 PM
Subject: Fwd: [|BAL|Ref10375769|] PAYMENT RECEIPT OF THE PREVIOUS SERVICE PROVIDER
To: Pooja Jha <[protected]@gmail.com>


[protected] Forwarded message[protected]
From: <[protected]@in.airtel.com>
Date: Tue, Dec 2, 2014 at 3:51 PM
Subject: RE: [|BAL|Ref10375769|] PAYMENT RECEIPT OF THE PREVIOUS SERVICE PROVIDER
To: [protected]@gmail.com


Dear Alok Mishra,

Greetings from airtel!

This is in reference to your email providing the details of the payment made for your mobile number [protected].

I would like to inform you that I have received the payment receipt sent by you and same has been updated in our records. Further, I would like to inform you that the mobile number [protected] is in active status.

For further queries, please do email.


Best Regards
Nagashree KL
Service Specialist

Airtel — my number is deactivated without any reason

I taken the airtel connection on 19th march 2009 with the number -- [protected].
from your side this so barred for outgoing saying tht my usage is zero but actually i have a usage of 200 minutes. & now my all services are barred from your side. plz activate my all services as early as possible.
I tried your 121 service they told me tht they cant have my all account details plz go to the ARC. when i go to ARC at nanded ARC told me tht they cant activate it because your connection is from pune. plz activate my number i m facing too much problem because of tht.

I HAVE SENT EMAIL TO YOU. at [protected]@airtel.in
NEED REPLY TO MY EMAIL.

Dear Sir,

I am interested in insttalltion of you'r tower at my land/building terrace
I Belong to Saharanpur, Uttar Pradesh.
I Have three Plots/building terrace situated in various corners of the city
!) one 100 sq. feet plot situated in vill. kailashpur which falls on Dehradun road. This place very appropriate as this road has 24 hr. traffic.
2) 0ne 300 sq. feet building situated in Village Mahipura, Dehradun Road. The terrace of this building is much big and appropriate
3) ONE 100 sq. feet plot in the main market of Saharanpur- SARAFA BAZAAR. This area is very cosy and highly populated

Looking forward for some positive response from your side.
Thanking You,

Gaurav Karwal
Gaurav Offset & Traders
[protected], [protected]

Airtel — Number Deactivated For No Reason

My Airtel Postpaid Number got deactivated during my international travel citing nonpayment of bills, while the bills where paid on time and it was a mistake from airtel billing dept that caused the billing issue.[Receipt of paid bill attached]
Its almost a week since I started contacting Airtel and yet the number is still deactivated and I am unable to make or recive any calls.
My compalints
- My number got deactivated without citing any reason
- My unpaid amount [though it was paid on time], was well within my credit limit.
- My number is not yet activated even after contacting Airtel for a week and submitting proof for the payments

Expecting an immediate action on the issue as it is costing me a lot both personally and professionally.

[My Mobile number is present in the attached documents]

Dear Sir/Madam,

I (Vimal Kumar) am getting unnecessary calls on my mobile number from Airtel. Somebody call me everyday and talk vulgar, non-talkable which i can't mention. He is calling me again and again. . The number from which I received call is given below.

+83287158

Please take appropriate action action against of him.

I have not lodged a FIR so far .

Please send reply and number details of mentioned number itself as soon as possible at my e-mail id [protected]@ymail.com (if possible)


Regards,
Vimal Kumar

Hi

i Have made a payment for my landline[protected] bill via transaction of Rs. 500.00 at Bharti Airtel on Sep 1st, 2010 via aA/C ID 14305153 .And Payment voucher No is 4615978 But My Fixed Line IS still Discennect .I Am Trying to calling/ complaining To u r Airtel Office Sec 12 FBD . But Did not gave me Result & Answer About this Problem .That Executive told Me that We will Started U r No with in 15 Mintes . but She Did, nt give response Plz Do something Abt This Problem . I m Suffring With this. I Have Call At Airtel Office About 15 Time .but they have no response.
I Hope u Will Take A Action about It.
.

Whomsoever concerned,
Airtel Customer care

Refere to my communication below done with one of teh recomended senior person in your Pune office who does not even bother to acknwledge the grievance.

My major concerns: No response to any of my complaints registered as below at your ends;
Request # 193500 date 18/10/2010
Request # 22650 dated 22/10/2010
Request # 22650 dated 28/10/2010
Request #289950 dated 17/11/2010

After having registered my grievance for so many times and placed my application to disconnect my landline connection the disconnection request has been taken care of immediately and against that very foolishly teh bills are being sent to me.

I hope you will understand that you cannot bill a customer whose line id disconnected and will close teh siuue immediately.
Also dont forget to collect up your instrument from my house.

Dr Kataria

Dr Kataria

On Sat, 06 Nov 2010 13:28:08, [protected]@mdindia.com wrote
To whomsoever the senior customer care Airtel
Its really frustrating and disgusting experience dealing with your Pune airtel centers and toll frr customer care centers

My details
Dr Parmanand Kataria
Land line #[protected]
Request # 193500 date 18/10/2010
Request # 22650 dated 22/10/2010
Request # 22650 dated 28/10/2010

Application for disconnecting my broadban was given on 19 sep 2010 and to convert my connection to voiceline plan of rental 350 per month was given

To astonishment the billing statement recd was 900 and line was deactivated and even after paying bill the line has not been activated till date

To add to frustrations recd a bill statment showing outstanding of Rs 1155.60

And your cc team again and again want confirmation whether I have given application before

Please stop harrasing me and revert all the outstandings with immediate effect.
Also take up my request to have the connection disconnected and get away from the pack of irresponsible Airtel team immediately

Hope so that as a senior you will take note of same and revert back immediately and do not behave ignorant and foolish alike your junior team

PLEASE BE INFORMED MY LIABILITY FOR CURENT MONTH IS ZERO PAYMENT

If troubled more then I think pulling you up in Consumer Forum will be a correct way to get myself compensated for the poor services and the harassment since last two months

Warm regards
Dr Kataria