Airtel Complaints & Reviews

Dear Sir,

I have applied for the 2nd Broadband connection from your organisation on 10th Jan 2010 with Ref no – 5879300 on Customer Care 121. A sales executive Mr. Alok ([protected]) contacted us for the Broadband connection and filled an Enrollment Form No. – 1883188, with amount of Rs. 2447/- holding Chq no 588089 dated 18 Jan 2010, we decided to opt 256kbps plan with a telephone connection along with the plan. He himself very much sure for the availability of TAG in our area, where as I spoke earlier with the Airtel engineer for the connection as the there is no tag availability in our area.

Further he sends a technician Mr. Sandeep from Tilak Nagar for the wiring done and the new telephone.

On 20th Jan 2010 Mr. Alok made a call to us for the non availability of TAG in our area as the same is confirmed earlier went to very shocking and humiliation on our part.

This seems to be very unethical in terms of customer retention.

As a sales executive he is liable to be known the customer requirements.

To a very extent when we ask for the refund he gave another Senior Sales executive Mr. Vipin Garg’s ([protected]) mobile no and said to speak for the refund he replied with the false statements about the connection and the amount will refund within 15 to45 days.

This is more rudeness from a distinguished company like yours that you give a chance to those people who doesn’t know the meaning of Customer Care.... Is this the way of your company handling the customers?

Kindly take a stringent action against these people Mr. Alok and Mr. Vipin who continuously make false statements with the customers for their own benefits.

Kindly acknowledge the same and do forward me with the ongoing status in this context.

Further, if there is no action takes place against these people I am liable to go to the consumer court for misleading the customers in evident to these people as well as the company.

--

Thanks and regards

AJAY

I AM A AIRTEL PREPAID USER SINCE 9 YEARS. I BROWSED GPRS, CHANGED TARRIF PLAN.TILL NOW I WAS SATISFIED.BUT FROM PAST 1 YEAR I AM GETTING SPORTS ALERT FOR 30/- RUPEE PER MONTH AND FUSION LOUNGE FOR 15/-FOR EVEY FORTNIGHT. I WANT TO DEACTIVATE, I DID CONTACT YOUR OFFICE AT MY PLACE IN GULBARGA,KARNATAKA. BUT STILL THERE IS NO RESPONSE. I HAVE THRE NETWORK COMPANY SIMCARDS NOW. IF THIS SERVICES ARE NOT CANCELLED AND I WOULD NOT GET CHARGED FOR THAT I WILL CONTINUE WITH IT OR ELSE I HAVE TO CHANGE TO OTHER SERVICES.

From
Manjith Jacob
563, 31st main, 10th Cross,
HSR Layout, Sector-1
Bangalore- 560102

To
Whomsoever it may concern,
Bharti Airtel Limited,
India

SUB: Concern with regard to non- refund of money collected (500) for Internet Broadband Service (TBLR 0075160 dated 12 January 2010).

Dear Sir/Madam,

I would like to bring to your kind attention a very regretful experience that I had with Airtel BroadBand services. With the intention that I would be getting the best of the internet services, I had contacted Airtel Bangalore team to check for the feasibility of their service in my area (as specified above). One of your associates named Muniraj (with mobile no [protected]) came to my home. He had taken cash of Rs.500/-, my passport copy & my photograph with the assurance that connectivity would be provided by 20 January 2010. Once the payment was done, the scenario had taken a dramatic turn.

Following are my concerns.

• The associate named Muniraj, had not reverted back to me with the status of my connectivity.
• Muniraj had not even uploaded my TBLR 0075160 to the Airtel system. This was confirmed by the Airtel customer care team.
• I tried contacting the customer care service department, but they were not helpful in any way.
• After days of repeated calls, Muniraj responded that “We could not provide you broadband connectivity in your area”
• After making lots of calls to the customer care center, they have registered a service request (request no 28568954.).
• I tried reaching the associate Muniraj, but he kept promising me that he would be returning the money soon.
• A lady from the Complaint cell named, Vinoda with contact no[protected] had called me up and informed that she will follow up on this issue. She did not revert back and when I contacted her she was telling that she had lost all my details and needed the details again. This was quite embarrassing for a customer to keep calling your customer as well as complaint cell repeatedly .
• I fear to recommend Airtel to my friends circle.

I Need the following actions at the earliest.
• I need my money back at the earliest.
• Please ensure return of my documents and photograph along with the cash.
• I need a time frame as to when all the settlements would be completed.

Considering the suffocation that I have in my mind, I think this is the most polite email that I could sent you out. Would appreciate a quick turnaround.

These aspects had made me think twice to have any of bharti products hereafter.


Yours Sincerely,
Manjith
Mob:[protected]

Few days back I received a mail from airtel corporate connection department informing me of court notice filed against me for not paying the Bill.
I read the mail after the date to appear in court had already passed.
Actually when I got transferred from bangalore to pune I asked Airtel to discontinue my connection. I did not make payment because I had not recieved the Bill.They cancelled my connection without asking for payment or sending the Bill.
After sometime one person from airtel called me asking to make payment. I asked him how to make the payment. He told me to do so online which i couldn't do as my connection was already closed. I tried to pay to nearest Airtel center but they said this is Maharashtra centre and you cannot pay here. Meanwhile I asked the person to send me the bill to my mail id but i didn't receive it. On further asking for any alternate method to pay the bill he provided me one address to send a cheque in favour of airtel. But I told him that as soon as i receive the Bill I will make the payment. That person talked to me very rudely and said you people dont pay the bills and make useless excuses and cut the phone.
I ignored the matter but then they sent me a court notice saying that i have to appear in bangalore court. As I am in Pune it is very difficult for me to go to Bangalore.
How should I deal with this matter. Should I pay the bill without receiving/going through the bill or hire a lawyer for this? Please help.

Respected sir/madam,
I was the airtel pco holder del no [protected] & I gave application for disconnection & security refund.I has been also submitted FCT at franchissee ropar office h.no 68, 1st floor ranjit Avenue bela chowk ropar-140001 (punjab) on dated 21/10/2008 .I have a signed received duplicate copy.I request many times & send sms to mr Dinesh bhoj (who is the area officer of airtel prepaid) but till date my security is pending.
so pls take necessary action on franchissee & area officer because no body harrased in future & also refund my security immiedately

Thanks & Regards
T.N choudhary
[protected]

Dear Sir/Ma'am

I took a Broadband Internet Connection from Airtel whose Number is[protected].
On 15 February 2008, I made a request to Airtel Customer Care Executive to disconnect my connection as i am moving from this location.
They said it will took 3 working days.
Bill got generated on 17 feb 2008. On receiving the bill, I made full payment at Panipat Billing collection centre.
But Airtel did not disconnect my number. I sent them a mail to please disconnect my number.
I received an auto-generated mail that it will be processed in 3 working days. still no action.
Again i put a request to Customer care executive to disconnect my number and ask for response of my previous reruest, They replied they have forwarded the request to concern department. But no action.
So new request was logged.
I follwed them till 9 may. In between Airtel Send me the Bill on my previous address. which i dont used.
Now Airtel Is threating me thorugh their Recovery Agents to pay the bill.
So please help me.

Here are the request Numbers which i got from the Customer care Executives on logged a Request,

15 Feb 2009 :- Rq No.196625
21 Feb 2009 :- Mail Sent
9 March 2009 :- 617065
28 March 2009 :- 641699
4 April 2009 :[protected]
25 April 2009 :- 659685
9 May 2009 :- 674372

my mobile no. is [protected]. of airtel cug post paid provided by east central rly. Hajipur.Bihar. i see daily bill after 00 00Am. on 17.01.10 it was about Rs. 53/. on 18.01.10 it was about Rs. 62/. on 19.01.10 it became Rs. 157.15 which is completely wrong .A ctually i have made 2 to 3 local call of about less than1 minute. please correct it urgently. my billing period is 11th to 10 th of each month.
name- BMK sinha
email - [protected]@sify.com
add -JE 1/ Works/hajipur

My Custmer ID [protected].I want my Previous subscription New value pack which Contains Zee TV, Zee Cinema, utv bindass,bindass movies At cost Of Rs.127.When we are change my package Rs. 127 to 160 they will remove above highlihted in red channels on my current package.If there is not Possible to provide me this Highlighted channels on Rs.160 package then you will be give me my previuos pack as per my convenience.This is for Your kind approval Please.

I have received a mail on 19.1.10 as under 6781 Your hello tunes service has been renewed.You have been charged Rs 30 for 30 days dial 550559(toll free) to copy a hello tune from telugu songs.

Neither I have asked for it nor my company which has provided me this phone. stop cheating the customers.otherwise I may have to tell my company to change the entire telephones of your Airtel.
Pl respond
M.P.Raju

Sir,
Shame on services provided by AIRTEL DTH SERVICES, when i make a call in official time 1:06 pm at afternoon for complaint no.1780813,customer id [protected] Nodal officer not pick my call .& no reply given to me against my email sent to Nodal officer.
Nalin

Fraud by AirTel
Hi,

We requested for broad band connection. A guy came at our door took the documents, PAN card photo copy, house rental agreement and took Rs.1000/- He assured to get connection by 4-7 working days. He collected it on 5th dec 2009. After a week we didn't hear anything, then we tried to call (his AirTel number [protected]) him but his number was disconnected and AirTel customer care
We often called customer care but didn't get any response.they just give the complint no.28231380. they are sill telling refund of money is in process.

Please anyone suggest me how to get either connection or my money back.

Thanks,
hareen bhagi

Please take immediate and necessary harsh action against Airtel Mobile Service Provider, who are damaging reputation of people by setting up Hello Tunes themselves (without the consent o[censored]sers) and charging users Rs.30 /month as a rent (why should user pay this amount when they have not assigned any such Hello Tunes). Any such additional services such as Hello Tunes, Ringtones, advertising calls should only be activated on a written application duly signed by the owner so that Airtel technicians etc. can be restricted from activating these services themselves. This is the responsibility of the consumer forum to safeguard consumer interest and restrict these mobile service providers exploiting the innocent /poor / Unaware Indian users. I am fortunate to have an access to internet to bring it to your notice, whereas several hundred/thousands Indians might have been facing this problem but are/were not able to reach you. Airtel is advised to remove hello tunes immediately from my two numbers [protected] & [protected]. Thanks, Syed Khursheed Zaidi & Rana Khursheed

Sir / Madam,

I applied for Airtel Broadband (@799 Unlimited Plan) in Dec. 2008 (Jaipur). After one month i did not receive my broadband usage original bill in my correspondence address. After due date they called me to pay my payment of one month (Jan 2009). I've paid my that month payment and i warn them i will not pay any amount if next month i do not receive your original bill (Because my broadband payment paid by my company where i'm working and they can only accept original bill).
surprised me again, next month i also not receive my next month (Feb 2009) bill and they called me again at last movement that your pending amount of 1018 is due. After deposited i called & strictly warn them if you did not send my both month original bill than i'll not pay any more.
They ensure me that before 4 April 2009 they will send my all original bill till date but i did not get any response from them till 8 April 2009. Then i wrote an application to terminate my connection due to this problem and deposit in Jaipur, Tonk Road office but they did not disconnect my connection and their executive daily comes in my home for payment.
I talked every person of Airtel but Till July 2009 i did not get any response from their side. In July end their Area Manager (Vaishali Nagar, Jaipur) threatened me if i'll not pay my total due amount then their recovery agent will take care me.
After that i tried so many times to resolve this issue but no way...............
On 28-Oct-2009 i received a call from their side that an case registered in Delhi Court against me and if possible then resolve this issue today by all means.
I humble request please tell me what should i do and where i'll go now.......................help me.

Name : Jitender Mahendru
Contact No: [protected],[protected]
Email : [protected]@gmail.com

A Complaint Against Airtel Chennai

Respected Sir,

There is a complaint against Airtel- TN. I find that HELLO TUNE is active on my mobile ph [protected] without my knowledge. And amount was deducted from the existing balance (sms from at-543211 on 2010/01/18 - 22.04 and 678510 on[protected]:05) When I contacted on it’s customer care, I asked how Hello Tune is active on my ph. named without my request. She replied, it may be, while you dial a ph. No., at same time you * and that no. is for that HELLO TUNE.

Again I said, pl. don’t send any SMS or any call, which is for advertisement. It’s your mistake. I asked, my mistake, how? I don’t know. Than I requested to her to forward a complaint about it. And i got the complaint no 8323838. Based on the complaint no, I received a call frn [protected] 2010/01/19 16:14 girl said stated that was happened because of my mistake..., I feel very upset. Really, I can’t express my emotions. I think airtel is cheating customers and making fool.

I am so sad and hope that how can help me.


J Srinivasan, Plot no 89C , Door No5, Krishnamachary nagar ii main rd, allapakkam, porur, chennai 600116.
Mobile No: +91 [protected]
Dated: 19 Jan 2010

Hi,
I want to block a number. I am getting unnecessary disturbance from a reliance number. Could you please all the call and messages from the number.

My number - [protected]
Number to be blocked - [protected].

Please help to get rid of the unnecessary disturbance.

Sir,
i am sajmil mk from kerala.My mobile number is [protected].My complaint is automatic activation from airtel picture post and deducted my balance more than 30 rs several time.So pls deactive these service.And credit my balance.
Also stop message from 555630 .These services are automatically activated .Then i call customer care or select stop services.After deactivation it automatically activated so pls deactivate all services from airtel picture post

DEAR SIR.. THIS IS REGARDING THE BLACKBERRY SERVICES AIRTEL IS PROVIDING. I HAD ACTIVATED THE SERVICES ON 26TH NOVEMBER 2009 AND THE SERVICES GOT DEACTIVATED ON 26TH DECEMBER 2009. SINCE THEN I AM TRYING TO REACTIVATE THE SERVICES BUT NOT GETTING ANY RESPONSE FROM AIRTEL. I HAVE VISITED AIRTEL GALLERIES, I AM CALLING IN THE CUSTOMER CARE OF AIRTEL ALMOST EVERYDAY AND I HAVE BEEN TEXT MESSAGING ALSO EVERYDAY IN CUSTOMER CARE BUT NO HELP. THE ONLY THING I GET TO HEAR FROM THE CUSTOMER CARE EXECUTIVES IS THAT THE PREPAID SERVER IS DOWN AND THE TECHNICAL TEAM IS WORKING ON IT. THEY DONT HAVE PROPER INFORMATION AS WHEN THE SERVICES WILL GET ACTIVATED. KINDLY HELP.

Dear Representative,

I am dealing with Airtel since 3 Yrs at Jandiala Guru and using Mobile No.[protected]DEMO Number). From last One Month am having problem with my said number i.e. it shows me SIM Card Registration Failed.
I have a balance of Rs.3100/- in account of the above said number.

After communication with the customer care service, I talk to my “Area Manager” Gautam Seth ([protected]) many times and so many times to the Distributor–“Takkar And Company ([protected],[protected])”, Jandiala Guru, Amritsar, but they just hesitating me again and again and my business is suffering because of their negligence.

I request you to take a look into the matter and resolve the matter ASAP.

Rakesh Kumar,
Sahil Telicom,
Jandiala Guru, Amritsar.
Cell: [protected]
E-mail:- [protected]@yahoo.in

I had bought a World Calling Card of Rs. 500/- from M/s Shiv Shakti Corparate Services Pvt. Ltd. vide their Bill No. 6755 on 01.12.09 at Indira Gandhi International Airport no.97933444000097334440017.

But, regret to say that, after gone through the instructions manual I was unable to use this card at Jakarta-(Indonesia) and tried again & again for the same not less than hundered times on multiple locations.

Now; I have contact to the Customer Care on 121 but not geting the satisfactory response, I have also contact to M/s Shiv Shakti Corparate Services Pvt. Ltd. and spoken to Mr. Devender Sharma – representative of the company but he was also not able to help me & provide one more contact number of Mr. Gaurav Chaddha – [protected] which is not responding.

Now, after gone through all the above efforts, please block this card value and refund my money in the name of Sanjeev Dhir and send below given address or recharge my Airtel Mobile No.[protected] for the same value of Rs. 500/- (Rupees Five Hundred Only).

Please resolve the problem at the eraliest possible.

SANJEEV DHIR
FLAT # 303, POCKET-6-II,
SECTOR-2, ROHINI,
DELHI-110085
[protected]

Hi,

on sunday 2 agents come from appco marketing. they have given me advice of 2 sim both will work internal cug. i got agree with them as per plan then they given me 2 postapaid sim with following mobile number ([protected]) second number ([protected]) with i have submited my photo proof with 1 pan card copy and 2 license xerox , 1 kotak bank statement for residence proof and Rs 1000 cash for deposit. After that second day pooja had called me for my residence proof he said my residence proof is not matching with my kotak bank statement account detail. So, She told me to give another address proof , Presently i am living on rent for that i can't provide address proof and it might takes time. After few days i call to pooja (appco marketing) to return my Rs. 1000 diposite and i don't want activate 2 sim, she said keep 2 seem as it is for 45 days after 45 days we will take back and return your 1000 Rs. deposit (cash).

Now instead pooja (mobile: [protected]) some other person receiving my call and he is not responding and some times he doesn't receive call from my mobile number. I want only return my Rs 1000 and i have not been used 2 sims.

From: Ashwinkumar Rathod
MB:([protected])