Airtel Complaints & Reviews

I (Prem Rattan Ahuja Chief Manager)have been posted at Oriental Bank of Commerce Gomti nagar Lucknow as Branch Incumbent from Bathinda w.e.f. 11.01.2010, I took post paid connection. I gave PAN, Copy of Passport, Account statment of Bank account and Employer Identity Card. But my call was barred after 7 day due to negtive report of address verification(Which is of my colleage where I stayed. After some days I got my accomodation and applied for change of address. Instead of changing the address my out going call has been barred. I have already given my new Number to my clients([protected]). My new address is 3/228 Vikas Khand Gomti Nagar Lucknow(proof of same has been already submitted to dealer. I also tried to contact Mauri [protected] but she did nothing to help.So get it verified and my connection be reactivated.
More Over I am existing customer of Airtel and using Two Numbers for the last 5 years these are [protected] and [protected].
Prem Rattan Ahuja

[protected]

To whom it may concern.

Hi,

I really don't know whether this is going to help in anyway.

This is regarding the Airtel Broadband connection. I have inquired regarding the Broadband connection to [protected] on 31st of January '10. As a followup they have sent two executives to my place to check the feasibility. They left saying there is some problem in the BOX so they need to speak to their manager. After 2days a guy(Karthik) from Airtel called up and told that he is going to come to my place to collect the documents and the amount for the connection. He came and took the money giving me a Receipt for the payment. Since then this guy has gone missing.

Now, the Airtel people is telling they cannot do anything regarding this matter and they are not able to trace this guy. I have given them(Airtel) all the details for this Karthik including Mobile Number. But, they said they cannot traced the person as the number is switched off. But, to my belief, there is no chance that this person could be from other company other then Airtel itself.

My Question is,
1). Why do they recruit people if they cannot take down proper information at times of recruitment?
2). Why they don't know who this person is and where is he from?

Any help regarding what can be done would be highly appreciated.

Thank you,

Nitin S. Shingade
Banglow No.56 Vinvar Sociwty, Dhankawadi.
Pune.
Date:-19th November 2009.






To,
Airtel Ltd.
Time Square, Pune- Satara Road,
Pune.


Subject:- Claim of refund deposit.

Dear Sir/Madam,
I have taken two new sim cards from our satara road office from Miss Sweta. She told me that you will get a bill of Rs.249/- for both the numbers [protected] & [protected] , but when I asked the helpline they told me, that it is for one number, so I reached to the airtel satara road office to Miss Sweta, here lied & said that she didn’t say any thing. On the spot I said to cancel both my numbers, then she said that u have to use atleast until first bill is generated. I went to her the same day when I received the bill, then se said you have to pay both the bill & u will receive the deposit of one thousant by cheque with in 40 to 45 days. But till date I have not received the cheque.
So please return by one thousand rupees by cheque or cash immedietly.
While disconnecting Miss Sweta to me that she will return my refund amount in cheque, there fore I have confirm her twice verbally.
I don’t want my refund amount in recharge form.

As per your telephonic conversation with Miss Sweta on 19th November 2009. She told me to send a mail Miss A.Chivate

now when i went to the airtel office,they told me that Miss Sweta & Mr.Swapnil both left the job, they have taken your money & we cant do any thing.But my saing is that they both were employes of your organication. Bring both of them in front of me. Company says that this who people have given false commitment to me. But they were the employes of your company, so company have to suffer the loss why me. & why the company is giving the loss to the geniune customer


Thanks & Regards,

Hi,
airtel is a complete cheater b'coz it charges for the ringing time also in its pay per second plan. For example i[censored] call someone and he/she attend ur call after 30seconds of ring and you talk for 53 seconds then you will be charged for 30+53=83 seconds instead of 53 seconds.
Please help it because this company is charging to its customers without even telling full plan details and lots of people are being cheated daily.

I was getting message that you have downloaded the games for Rs 99 , Rs 50 etc. I thought the msgs were spams and ignored initially. But after 3-4 days when I got the msg that I crossed my credit limit , I realized that these download messages were real. But as a precautionary measurement I called airtel on the same day and raised this issue and deactivated the airtel live ( which is in activated state by default). But I was still getting those download messages for 2 days even I deactivated airtlel live. I was automatically getting registered to some game downloading services game club etc.

My outgoing calls were stopped as I refused to pay the bills until these download issues were not cleared. I had to wait till feb 14 to get my online bill generated.
Now it is showing that I have downloaded games worth of Rs 620!!. I dont know how to use airtlel live neither I downloaded any games. !! Even my mobile may not support Java game. ( Not sure as Java is not supported in my mobile) They are simply saying that the bill shows that you have downloaded it.

It was great inconvenience to me as messages were comming continuously for every 2-3 min. And no one cared for the solution even after 15 days. I had to raise the complain only after getting my online bill . Now they are saying wait 2 more days.

Rajesh Hini
Mob: [protected]

Airtel Pre-paid Mobile Number: [protected]

Cricket alerts have been automatically subscribed for this number and I keep receiving alerts from[protected] and I am being charged Rs. 5/- per day. I had sent unsubscribe SMS (UNSUB SPO) to 54321 as per their web-site and received a confirmation SMS that the alerts are de-activated. However, I still keep receiving the alerts which is very disturbing and also money gets deducted.
I tried reaching out to customer care on 121/[protected], but did not find any option to talk to a customer representative, just some IVR messages.
Also, wrote to customer care at [protected]@airtel.in but still no action has been taken.

I request these alerts to be de-activated immediately and stop deducting money from the pre-paid account.

Thanks

My Airtel mobile number is [protected]. Without my consent/request I am being forcibly charged Rs. 30/- per month because I have been informed that I have become a member of Mitti Ke Rang. This is utter false. This must stop forthwith and the earlier charges given back to me by through addition of balance in my Mobile account. Since when Airtel has started these unfair trade practices? Can they be punished for this?

SIR,
CELL NO/ SIMCARD - [protected] WAS DELIVERD TO ME, BY YOUR CHANNEL PARTNER OF AIRTEL - HYDERABAD WHO IS LOOKING AFTER CORPORATE ACCOUNT OF STATE BANK OF PATIALA-HYDERABAD, AFTER COLLECTING NECESSARY APPLICATION AND FULFILLMENT OF KYC NORMS. HE HAS CHECKED THE APPLICATION AND IDENTITY PROOF ETC AND DELIVERED THE SIM CARD. I ALSO REQUESTED TO MENTION MY CORPORATE ACCOUNT CEEL NO [protected] ON THE APPLICATION FORM OF CELL NO [protected] FOR ADDITIONAL IDENTITY PARTICULARS. THEREAFTER I WAS USING THE CELL NO [protected] FOR INWARD CALLS.
MY WIFE WAS IN APPOLA HOSPITAL AT JUBILLE HILLS HYDERABAD WITH THE CEEL SINCE MY BROTHERS SON WAS HOSPITALISED . TO MY SURPRISE I OBSERVED THAT MY CELL NO [protected] WAS BARRED BY AIRTEL DESPITE MY FULFILLING ALL THE KYC NORMS WHICH WERE CHECKED THAM.
DUE TO BARRING OF THE SAID NO , THE COMMUNICATION COULD NOT BE DONE TO THE HOSPITAL SITE WHERE MY WIFE WITH THE SAID NO WAS PRESENT. THIS HAS CAUSED DAMAGE AND LOSS OF REPUTATION TO ME AT THAT CRITICAL JUNCTURE .
THIS IS NOTHING BUT HARRASEMENT AND CAUSUNG DAMAGE TO CUSTOMER . UPON CALLING SH SATISH ,CHANNEL PARTNEL ,AIRTEL HYDERABAD ON 03.02.2010 HE ASSURED THAT THE NO WILL BE ACTIVATED WITH 12 HOROURS BUT SO FAR IT IS NOT RECTIFIED DESPITE MY PLEASE AND SMS MESSAGES TO HIM AT HIS NO [protected].
KINDLY DIRECT THE COMPANY OFFICIALS NOT TO CAUSE SUCH DAMAGE AAND LOSS TO SUCH GENUINE CUSTOMERS WHOSE KYC WAS ALREADY ESTABLISDED AND EVEN AGAIN GIVEN ALL THE NECESSARY KYC DOCUMENTS AT THE TIME OF DELIVERY IF SIM CARD. I HAD ALSO RECHARGED ON 03.02.2010 WITH RS 55 BUT THIS AMT ALSO LOST BY ME DUE TO NEGLIGENT AND CARELESS WORKING OF THE STAFF.
I MAY BE COMPENSATED WITH THE LOSS BY RECHARGIND MY NO BY RS 100.00
AS A PENALTY AND NEGLIGENT ATTITUDE OF AIRTEL

WITH REGARDS

ANANDA ASHOK
CELL NO -[protected] / [protected] / [protected]
STATE BANK OF PATIALA,ABIDS,HYDERABAD

I am forced to address this email to as I think Airetl customer service has been inefficeint to solve my complaint.I would like to file a complaint against Bharti Airtel Ltd. for Wasting my time and giving me mental torture for the following matter.

Problem 1:I took a postpaid connection from Airtel by the number [protected] in jan 2007 and since then the name on my billing account is wrong.My connection is in the name of Miss Rakhi Jain but my name is Miss Priya Jain.I have called customer services several times in last 3 years but no one has resolved my problem.I have submitted proof of my identity at customer service center in Lajpat Nagar but still the issue is same.I am unable to show my Bill as address proof as it is in wrong name.Each time I call customer service advisors proactively escalates the call to supervisor who promises call back which never happens and always gives me refrence number which no one takes care of.Airtel customer service is Horrendous Appalling and Diabolical.I want this telephone account to be changed in my name without effecting my services at all.

Problem 2:I am on paper free billing for last 3 years.All of a sudeen without my permission Airtel decided to send me paper bills.I have to call every month and request to stop paper bills but the situation is same for last 6 months.I do not want paper bills at all. i have harrassed by the nodal officer as I have escalated the issue to them.

I have no faith on Airtel's credibility and intergrity. I have also now decided to file a complaint in the District Consumer Court against this after I approach the Telecom Regulatory Authority.

My mobile no is [protected] and i'm receiving an SMS from 54321 every day that costs me a rupee. I have never subscribed to this service. Please DEACTIVATE me from this service IMMEDIATELY. I don't want to be ripped off by a service that is of no use to me.

Dear Sir,
I had taken the Airtel prepaid service in Mumbai in December 2009
Initially i had a balance of Rs 50 after the activation. I made a few calls and my balance was reduced to around 34. Then suddenly the next day my balance is reduced to Rs. 0
On inquiring i was told that all the amount was used up in GPRS transaction. I dont even know how to use GPRS. So i thought may be because i dont know i must have done something which might have used GPRS.
Then i recharged my phone with Rs 275. and soon with in 3 days my balance got reduced by Rs. 50-60.
I understood that its done because job alerts and some other alerts were activated.
I called up customer service they said that i have activated these alerts. I was told that these alerts might have been activated when the automatic calls from airtel comes and some button might have been pressed.
Then i was told if thats not happened what might have happened is they start the free trial service and after trial it continues and to stop it we have to send a message which i guess is total violation from the TRAI guidelines which states that unless The Consumer gives direct consent no value added service or any alerts should be activated.
I made a complaint and was told that i will be getting a call from their concerned department in 4 working days for the complaint i made with the complaint number [protected]
Then i called up to ask for the status after some days they refused to pay me back the money they stole from me.
Then i told them i do not wish to get any message from Airtel or any other company so they said they would activate the DND facility for me with the request number W[protected].
After this the service provider didnt send me any message.
My phone had been switched off for last 3 days.
Then when i start my phone today i got around 8 messages from Airtel with cricket updates.
I called up Airtel again about this and they said this might have happened by mistake and accepted their mistake and said they are returning the money they charged for this service.
In the evening again i got another cricket update and my balance was deducted again.
This time they said the balance is not deducted. I asked for information that when was the service activated and they first say on 16/2/2010 at 4AM
I asked him you believe that i got up at 4AM to activate this service he quickly corrects it by saying sorry its not AM but PM. But the question is how can i activate this service with my phone switched off.
To this he says i must have pressed some button when i got the automated call from Airtel.
Then i asked him to tell me if my DND service has been activated. To which he replied yes.

Now what i cant understand is
1. How can i get a call from Airtel when my phone i switched off.
2. Why i am getting calls and messages from Airtel as they claim that is how the service got activated when my DND is active
3. Why is TRAI guidelines being ignored so blatantly and these people having the guts to say that you wont get your money you want you can go to consumer court. (This was told to me when i was making a complaint for money being deducted for services which i didnt activate first time.)

Again he has give me a complaint number which is [protected] and i am very sure they will deny it from happening.

Seriously speaking i feel since the revenue per person has gone down this is the tactics they are using to extort money from us. I Hope some Airtel management sees this complaint and replies me with a solution

Also i would request everyone and anyone who has any information about where to make the complaint about the violation of DND and TRAI guidelines officially as i believe that by making an official complaint with the TRAI is the only way they can stop cheating clients who are supposed to be kings but treated like criminals and asked to pay for faults which they are responsible and not us.

Dear Sir
My phone no [protected](purchased from kolkata)was misplaced at my residence in low battery condition.When got and dialled on 14.02.10
it was showing NO NETWORK COVERAGE/SIM CARD REGISTRATION FAILED.I immediately contacted your customer care at Delhi.I had been informed
to contact customer care centre at Kolkata at [protected].After listening to the problem I had been told to meet any AIRTEL outlet at Delhi.
Accordingly I met Mr Salim of your Malviya nagar Delhi outlet on15.02.10.He could not solve the problem and informed the above said phone had been
permanently disconnected and only Kolkata office could solve the problem.I contacted Kolkata office on 15.02.10.But they could not solve the problem.
From 16.02.10 evening the phone was showing LIMITED SERVICE.May I know the reason for this permanent disconnection?My phone was a life time connection with a balance of Rs 70 .I had received SMS up to
24 dec 09 and I called my daughter at USA in the first week of January 2010.
I would request to kindly look into the matter urgently.
thanks
yours
nikhilesh mohari

SIR,
I AM OPERATION THE AIRTEL PREPAID CELL SIM NO.[protected]
SINCE TWO YEARS WITH A SCHEME OF ONE PAISE / SEC OFFER
BUT THREE MONTHS ONWARDS EVERY DAY MORE THAN ONE RUPEE
CUTTINNG FROM MY BALANCE WITHOUT OPTIONS, RECENTLY THE SOME WAS TAKEN TO NOTICE THROUGH LOCAL AND INTERNAL AIRTEL CUSTEMER CARE PEOPLE AND EVENTHOUGH NO SOLUTIONS , LAST TWO MONTHS BACK ALSO I STOPED TO RECHARGE , EVENTHOUGH ONE RUPEE CUTTING WITH SHOWING MINUS BALANCE , ON ADVICE OF LOCAL RECHARGE AGENT , I HAVE BARED THE SAME WITH SENDING SMS TO THE AIRTEL PEOPLE EVEN THOUGH THE SAME IS CONTINUEING AND FACING THE SAME PROBLEM .

Myself and my family uses the AIRTEL telecommunication service.(Six connections) since more than a year.
Three of them were provided with unexpected additional paid service. The facts were communicated to the customer complaint section. The unexpected loss of money was partly credited on the account.

My complaint is-

1) Why the company hits the unexpected service on the head of the customer?
2) Is it the responsibility of the customer to be vigillnt against such practice?
3) Why cant' be the attitude of such companies should be caring of customer rather than DOUBTFUL?
4) Why the company adjusts the loss only that - related to the LAST RECHARGE ?
5) Why the honourable people on the back end customer care service cuts my call without satisfactory explanation of doubts?
6) What is meaning of 'sufficient chance given' (paryapt moka) for getting the doubts cleared when I call the customer service without getting the satisfactory understanding about what has happened to my money?
7) Is it a TECHNOLOGICAL FAULT or DELEBERATE unacceptance of complaint call of a customer, as i placed the complaint after the experience the facts mentioned in my complaint NO.-5 as mentioned above..? I do not get access to the customer care executive after the DROPPED (CUT...?) CALLS IN THE MIDDLE of communication.

8) Why should I continue with their service?

I have recd an intimation from 5919823 saying that i have recd MMS from[protected] and i should open internate browser and log on tohttp://125.21.241.88/mms with login[protected] and password provided . but inspite of putting all my efforts i could'nt ope the mms.

Dear Sir,

I enrolled for Airtel IPTV Service on 04 Feb 2010 vide at my residence in Lajpat Nagar-IV, New Delhi. The Triple play Service launched recently caters to Telephony, Broadband Internet and TV over a single line.

For the installation of service, I’ve paid Rs.1750/- as installation charge with a monthly pack of Rs.999 per month which includes unlimited broadband at 256kbps speed and a landline connection. This amount paid vide cheque dated 3/2/2010 to Bharti Airtel and the same has been encashed on 9/2/2010.

My experience so far has been VERY FRUSTATING, full of agony, mental torture and all my communication is affected which has deeply hurt my family, my aged parents and my profession/patients.

The service worked initially for 2 days only. Since my complaint on 06 Feb 2010, the service has not worked at all. Me and my father's repeated calls to Airtel service centers are either disconnected by CSRs or not logged at all. I am always told that either the Server is down or the Server is getting upgraded. I’ve been talking to Airtel technical contact Mr. Anand Agarwal ([protected] – system installer) almost daily (for last 8 days) to get the service working but everyday he tells me system upgrade is not over yet.

If the service was launched recently, I fail to understand the need for a server upgrade. Why has the service been commercial when the basic infrastructure is not ready to support the triple service.

As if this harassment was not enough, I’ve received my first bill (Bill No.[protected] dated 09 Feb 2010) for the amount of Rs.2072.43/-. Airtel has mischievously added Rs.1750/- again (the same amount I already paid for installation) in this bill alongwith applicable tax charges to hike the amount of bill. This is nothing but duping the customer and using false and cheating methods to extract the money out of the consumer. I will be filing a separate complaint for the same with TRAI to bring this issue in limelight as I won’t let Airtel take consumers for a ride by not providing the service and charging doubly.

My family members are deprived of their entertainment needs as the TV is down. My kids school assignments are affected as they cannot do their research on internet and they have to spend money on cyber cafes and a family member has to accompany them for the same which causes lot of inconvenience and has upset the family schedule. My profession is affected since I cannot contact my patients for their problems or after-care since last 10 days which is adding to my loss of income.

By subscribing to this Airtel service, I seem to have enrolled for agony, if nothing else.

I want Airtel to restore my service, confirm that the service will run uninterrupted as the whole communication gets affected with this service, refund me the installation amount and compensate me for the denial of services, false hope and false promises, non-functioning of Telephone, Broadband and TV and for the harassment, mental agony and loss of income it has caused to me, my aged parents, my kids and other family members.

Also, Airtel should be directed to put in a geographic redundant system so there are no further excuses like service upgrades the whole communication needs are affected by an untested system/service. Allowing such services on one pipe is catastrophic itself in nature and such services let Airtel monepolize and take the customer to ransom by not committing to restoration of services. No Telecommunication services should be allowed to run if the Operator cannot restore it in 2-3 hrs.

Hi there,

I applied for new broadband connection at Airtel Showroom, 100 ft Road, Indira Nagar, Bangalore on Feb 04, 2010, after making sure that their port is available in my area, Kodihalli. Since it was urgent for me, I insisted for a connection at the earliest and the person in-charge promised that I would get a connection in 4 days max. I got the address verification promptly on Feb 08 and was informed that I would get...

Dear all,

This is to inform that I was availing Airtel facilities. Mr. Deepak called me and said that the amount was due and he will send someone to my office to collect Rs. 5381.00. The actual bill asked for is Rs. 5125.00, which included GPRS charges. On asking the bill details were mailed to me from "Sarabjit Singh Batra" <sgfs.[protected]@gmail.com> address. I was surprised as he asked for Rs. 5125 as it should have been Rs. 5381.00 as the due date was over. After discussion with Mr. Deepak, Collection Agency, 5 Phase Mohali it was found that in the month of Nov. 09 no GPRS was activated and no charges were included. In Dec, 09 and Jan, 10 suddenly GPRS charges were included for both the months. Mr. Deepak was unable to answer me whether My GPRS was activated, when and where? After discussion Mr. Deepak happily aggreed that Rs. 500 can be waived off as I have not switched on the GPRS facility. After I pressed that my GPRS service charges was Rs. 299 + 299 = Rs. 598 and the same should be waived off, he then aggreed. So he agreed that Rs. 4500 may be remitted to him. The amount (Rs. 4500) is handed over to Mr. Rajpal. I was surprised that is it a vegetable market where if you argue you can get a discount sometimes of Rs. 500 and sometimes Rs. 600. According to me the amount should be Rs. 4783.00. Earlier the same thing happened with me and they said the GPRS must be switched onn by chance and the amount was charged for one month. The question that arises is if there are so much discripancies with the bill, is it safe for the customers to take airtel connections.
Thanks.
Manash K. Paul

i have tried to deactivate from the tm - gup shup, ta - gup shup but still i m getting the messages every day. it is a big mental anguish for me to delete those messages every hour even in the middle of the night .... pls stop it ... my no is [protected]..

Dear Sir,

My number is [protected]. For the past few days i am experiencing that i have been charged for unwanted 54321 services. I have never subscribed any of the services. Whenever i stop any service, another services automatically gets activated. I feel like cheated. Please stop all this.


Thanks...