Airtel Complaints & Reviews

Airtel has launched so called my airtel my offer on *121# which its customer care executive says is common for all offer.
On 3rd feb i checked *121# and offer said "On RC 100, get 200min talktime. (125 turant aur 75 in 48 hrs.). Same offer i confirmed with executive on 121 same day and did recharge. Till today i haven't got left 75 min talk value. After calling customer care again, executive says after checking details to call 12131 and not *121# for offer. Even after telling him whole story, he says he is helpless and asked me to check same offer on calling 12131, if it exists i should go to ARC. These offers keep o changing where they mention offer of the day just for you and this person(exec) asks for such solution.
According to me Airtel has many a times succeeded in fooling and looting customers in some or other way. If they cant afford offers why do they offer it? Atleast twice in a year one needs to waste time in rounds of ARC where people say we don't have database, call 121 and circle continues. These companies think consumer is fool rather than consumer is king.

Air Tel is making wrongful deductions from the available balance of pre-paid customers. In the past also on two occasions I had been wrongly charged for Hello Tune/Panchang.
Today I received a msg in my mobile No.[protected] thanking for having subscribed to the Matrimony Service whereas I had not subscribed for the facility.
After seeing the msg I had contacted the customer care centre and had lodged a complaint number[protected] following which I received the msg for unsubscription.
However, Mr.Yogesh Kale, customer service execute confirmed during my tel talk that there is no request message from me.
Un-noticed the money gets deducted from the innocent customers and Airtel is making money through these unfair means.
Airtel should stop these unfair means

hello sir,
This is Vijay Gudadari from the city belgaum state karnataka..
I've applide for the airtel broadband services before 15 days and i have paid rs2500/- in advance. I still have not been given the connection as i've even called them up many times..
Area: Sharaff colony
#109
opp to VLCC
tilakwadi Belgaum

AIRTEL FAULTY ADMINISTRATION

I have an Airtel Mobile SIM Card with No:[protected] which I have taken in December 2004 from M/s. Harikrishna Medical & General Stores, Ferozguda, Balanagar, Hyderabad. I am continuously using this number since then. On 30/01/2010. Recently I lost my Mobile phone as well as the SIM Card. When I contacted Airtel office for Blocking of my SIM, I was very much annoyed to note that the SIM number allotted to me was in the name of some Satyanarayana Reddy. I realized that I am using the SIM for the past 5 years which was not allotted to me.

Similar bad experience I had with Airtel recently. Some 3 years ago, I had gifted a Cell phone to my daughter on her birth day with SIM No:[protected], which I applied for registration on my name. This also I purchased from the same dealer(M/s. HariKrishna Medical & General Stores). Recently, on 8/12/2009 my daughter lost her Mobile phone near and when she contacted the local Airtel office, she was shocked to note that the SIM was registered in the name of some Mallesh (Medak Dt.).

While in both of my cases, AIRTEL has blundered beyond any reasonable excuse, what is the guarantee that similar blunders are not committed in case of lakhs of other subscribers. If that is case, the national security is at peril.

I doubt whether there is any Customer care administration in Bharati Telecom? What is the guarantee that they are not allotting SIM cards to Anti nationals and criminals with the details obtained from innocent and genuine people.

I advise the Bharati Telecom to check 100% the SIM card numbers vis-a-vis the individual original application forms for SIM cards immediately.

I appeal to the Police department to consider my concern seriously and instruct the Bharati Telecom to start the exercise immediately and report to you back.

I am a user of Airtel Broadband in Delhi No. 45660188, recently got transfered to Jaipur & called Airtel customer care to transfer my connection to Jaipur from 2 jan onwards till 9 Jan till the day I left Delhi, I was told that the Modem will be collected by a Airtel representative from home, I made atleat 4-5 calls & every time was assured that someone willcall fix up an appointment & come & collect the modem & I can get a new connection in Jaipur. Till the last day I was supposed to travel I kept calling but no one came. After reaching Jaipur I called the customer care again & I was told the area I stay in Jaipur(Mansarovar) does not have airtel coverage so my account has been automatically sent for disconnection & cancellation & will receive no bill as there is no usage but to my surprise I have been sent a bill of Rs 556 for the previous month.
When the connection is to be sold countless calls are received & representatives visit you but at the time of cancellation there is no customer service, the customer service is not only till the ime a person uses your service but also after that, & I just did not want to cancel the connection it was due unavilibility of network by Airtel & not me.

WORST SERVICE ever seen by any Internet service providing co., they have not start our lease line in the given time....& so we have incurr heavy loss in our work & we are also thinking to consumer court for the same

Respected sir,
I was talk with customer care about chat belling .he is not register my complain my charges had deducted in chat function which is not activeted by me .Iam calling to customer care .he is not disativate my chat function and say me to call at 187 this number is not intilling .my cell no is [protected]. plese resolve my complain and refund my rupees who is diducted in chat function.
thanks
with regards
shree dhar jha

Sir,

I was staying in Dwarka, New Delhi, and got an Airtel Landline/Broadband connection ([protected]) installed at my residence. As I had to shift my residence from Dwarka to Netaji Nagar, New Delhi, I had requested Airtel to disconnect the landline/broadband connection. On 14.11.2009, representative of Airtel disconnected the line and removed the telephone insrument and modem.

Airtel had sent a bill for this telephone for the period 17.11.2009 to 17.12.2009. I have repeatedly explained to them that the connection was disconnected, instrument and modem removed on 14.11.2009 and there is no question of raising a bill for the period 17.11.2009 to 17.12.2009. But Airtel representatives continue to call me on my mobile for making payment.

I request your help in the matter.

Hi,
I am a Postpaid mobile([protected]) user of Airtel since long days back(from the day Airtel lunched in Orissa) .I got a sms on 04:02:2010 that there is a offer against postpaid user that they will get the connection in Rs. 999 with one month free.I have followed the instruction to buy over phone and followed by my phone i got call from Airtel's Mumbai office from[protected] and told me to deposit the money through their collection agency Shell Transource located at Bhubaneswar.At that pont of time I talked to that customer care executive regarding terms and conditions of the connection and she took the address where the connection will given and checked out and confirmed, once you deposit the amount within 24hrs you will get your connection Then the guy came to me and the guy came and I have deposited the required amount on 05:02:2010(2:43pm.)After that i didn't get any calls from Airtel's side rather I called up many times their customer care unit and many times it was showing inactive.Then I have emailed to airtel digital tv section at [protected]@airtel.in but on 6th of Feb but only received the digitally replied mailthat we will revert you back shortly.But there is no calls from their side.Today also I called up customer care unit at 10:310 an talked with their representative Mr. Asish Baranwal and he provided the customer id noi.e([protected]) when i asked for that.Repeatedly he also told me today you will be contacted by our unit shortly but it didn't happen till now.
If they are committing to get the connection within 24 hrs If it didn't happen then why they are giving so much publicity in TVs' medias and not also contacting also if there is any problem.It's a thing of Entertainment (which is attached with Emotions and feelings) to get relaxed.If to get a connection we will have to chasing behind time and again and waste our time .
So requesting you to please consider this matter and do the needful at the earliest.

Thanks and Regards,
Goutam Nayak
Bhubaneswar
Orissa
M-[protected]

my name is harshad jadav from vadodara gujarat, my mobile number is [protected] and i request for detail bill till december 2009.that time deduct chrges for detail bill, but not collect detail bill 16 jan 2010 after calling customer care that time my complain FFD but till date no solution, today i send mail nodal officer given airtel service is very very poor he is given 24 hours for wait .. but airtel company deduct amount and not given good service why ?

I want to activate SMS10 service i.e offered me from Airtel.
But If i send Activation request as "SMS10" to 51619
i got reply as " Inalid Requestor Mobile No."
I contact Lots many time to customer care but no one tell me what is problem..
I want that ..
Airtel Find out solution to this..
& i can able to activate & deactivate this service whenever i wants. There is no need to contact customer care again & again..

I am always with Airtel... But Plz I want this service....

'' hello sir ''
i am the user of airtel broadband with net connection ' sir' i registered for this complaint my airtel landline is not working i think its dead so i kindly request to you please accept my complaint my address [8149/6 arakashan road, multani dhanda pahar ganj new delhi 110055]

Dear Sir/ ma'am,

I am Sartaj Singh Chawla and have been a loyal customer of Airtel landline and broad band services for approximately two years now.

I have used the Airtel landline and broadband service for delhi - ncr region.

Unfortunately I had to relocate from Delhi and had to have the Airtel landline and broad band service permanently disconnected in the end of November'09.

I cleared all the bills before requesting the disconnection and received a confirmation of the disconnection around 11th of December-2009.

Incidently even after having the landline and broad band services disconnected, I received a bill against these services in the month of December. I was shocked by such treatment from Airtel after having such long working relationship with this company.

I called the customer care for Airtel for clarification. And was informed by the customer care executive "that the bill for land line and broad band services was tendered to me as I had requested re-activation of my account".

Last two customer care referrence numbers - [protected] and [protected]

This so called/proclaimed re-activation was completly baseless. I tried to explain to the customer care executive that I had moved from the city and there was no reason for me to have the number reactivated. and a fraud had been commited.

However I was informed by my peers and colleagues that I should still pay the bill for december even though an unauthorized activation of my account was done and request for re-cancellation.

I cleared the bill for the unauthorized re-activation and again requested for re-cancellation.

I called the customer care executives umpteen times on the expiration of their promised SLAs and was promised an new SLA each time on some pretext or the other. This was ofcoruse if I was lucky as most of the times my call was simply ignored or dropped.

To my knowledge, I have received more bills for subsequent months even after having payed bills for illegal reactivation and requesting for cancellation twice and Airtel has simply not been able to disconnect my connection, apparently this is too difficult a task.

It appears to me that I have now become a slave for Airtel and would need to keep paying airtel for the rest of my life. I was not aware that corruption existed at a corporate level with such a huge company.

I request your help and guidance on this matter as I have reached the limit of my fiscal and mental health trying to get this matter resolved.

With Thanks,

Airtel's most loyal servant

Sartaj Singh Chawla
+91-[protected]
sartaj.[protected]@gmail.com

I have purchased a airtel top-up recharge card, worth Rs. 30/- from, "Connection" situated at 234/4a, A. J. C. Bose Road, Kokata - 700020. when i start recharging, a messege appered that this is an used card. Next day i omplained to the store keeper, he told me that he will talk to his representative and askedme to come to next day. on another day, he told me that, they are not finding any voucher for this card is being purchased by them but accepted that they sold ot to me. they refused to give my money back. they doing fraud business over there, plese do take action for it.
regards:
Gurmeet Kaur.

Dear Sir
I am using mobile phone service of Airtel for last 6 years. Unwanted calls are always distrub me, like telemarketing calls & SMS any time, even SMS are recived at late night also.
I had resister my number in Do Not Distrub service in 18 Nov 2009 (reg. no.A[protected]) there is no result of that.
So please do some thing.

Manoj Diwakar
New Delhi.
Mobile No. [protected]

AIRTEL HAS APPLIED ME UNAUTHORIZED CHARGES FOR PCSECURE.

In application form it is not selected.
Moreover, executive didn't tell me the username and password for http://app.airtel.in/pcsecure/index.jsp
I called 121 to investigate about it.

Airtel is unable to quote reasons why PC-Secure was activated on my account without my consent at all.

For Airtel,

My name is Ravinder Singh, I purchased Nokia E 71 from Mobile World in October, I initially used the same with BSNL, just shifted to Airtel 2 days ago. Surprisingly the Airtel sent message that my IMEI number is invalid.

I called up Nokia, they said I have genuine Nokia product, they gave data base to Airtel a 2 months back, they did not upload the same to the servers hence I am facing the problem, I called up 121, but got a very very pathetic response that I have to get Validated my Valid and Genuine IMEI number. The customer service executive repeated the same again and again and didnt cared to listen to my problem.

If my phone is blocked on 9th February, 2010 I will certainly move CONSUMER FORUM against Airtel for sure without any fail.

My Details are below:

Ravinder Singh
Ph.: [protected]
IMEI No.: [protected]
Model: Nokia E71

I am the cuatomer of AIRTEL mobile service since 6th months. the company provide the
GPRS service in prepaid mobile and apply the charges Rs. 10/day.but some times they
apply fake charges. and unnecessary cut the Balance form my account. I had bear near about 500 fake charges from my account. I consult with customer care for this problem. they promise me to give my balance but they not give.
It also change the activation function and not inform to customer. i requested to you you should take action about them.

I am having airtel prepaid connection with No. [protected], Goa Connection.
I had not opted for any special VAS services except caller tunes.

I did not have sufficient balance, So, with huge financial difficulties I had recharged from bangalore for Rs. 50 on the above number, After successful recharge, I got an SMS -"Your A/c hass been Recharged with Rs.0.00 MRP Rs.50, Kindly pay to the retailer Transaction ID :- [protected]" Without a single paise credit. So, I called the customer Care Karnataka at 121, I spoke with one of the airtel CSR, He said that since the phone is in roaming so, all the recharges you make will not be credited and suggested me to try the recharge with the higher denomination .

Again after few minutes I had recharged with Rs.100, I waited for few minutes and I got an SMS "Your A/c hass been Recharged with Rs.1.00 MRP Rs.100, Kindly pay to the retailer Transaction ID :- [protected]", I was shocked by this and I called the customer @ 121 for another time, I spoke with CSR about the reason for not getting the amount credited, He replied that recharge for Rs.100 is not acceptable so you try with another denomination, and gave me the Customer Care Number :[protected] and said the the customer care number will also be charged with STD call rates.

Since, I did not have balance in my cell, I & called from a local landline to the number[protected] and explained my grievance to the airtel representative, He replied that I have called to Mumbai CSC, Since, it is a GOA connection so, call another airtel Customer Service center[protected] and said that this number will be charged at STD Rates.

So, I called another one more new number[protected] and waited for few minutes, then my call got redirected to the customer Service call centre, I explained my grievance to the airtel representative, He said that You cannot make any recharge in Roaming, You have wasted by making above recharges, I asked the reason for this and told to give me the number of any higher Official, He rudely disconnected the phone with loud voice.

If this is the situation then how much money is being unnecessarily held up by Airtel in the whole India.

I had also mailed about the same to the customer care & nodal officer, but there was no proper Response form the concerened.

Hi,
I am using the mobile services from Airtel. I am paying 30 Rs for the caller tune. I want my caller to listen a song, when they call me. But Whenever anyone calls me they get the advertisement from airtel saying "If you want to use called party ringtone as your ringtone press *". by the advertisement is over i picked up the call. What i need is either Free Subscription on Hello tunes or Advertisementless paid service