Airtel Complaints & Reviews

Dear Sir,

My number is [protected]. For the past few days i am experiencing that i have been charged for unwanted 54321 services. I have never subscribed any of the services. Whenever i stop any service, another services automatically gets activated. I feel like cheated. Please stop all this.


Thanks...

I am a Airtel Mobile customer. My number is +[protected]

I have not subscribed to any filmybuzz service, but today I saw a message from 54321 which states -

"Thanks for using filmybuzz subscription service from Airtel. You have been charged Rs. 10. Filmy Buzz and Pics *321*69# From: 54321 10:53pm 14/2/10"

I do not understand how Airtel can automatically subscribe and charge me for Rs.10/-, without taking my permission.

How can a Telcom operator do this? I am planning to file a case against this.

I want this service to be immediately stopped and Airtel to repay back the deducted amount ( Rs.10/-). In future do not want such kind of automatic subscriptions to any such stupid services.

BTW. Interestingly, TRAI site http://www.trai.gov.in/serviceproviderslist.asp mentions that "If you have a complaint about your telephone service, mobile phone service or broadband service, the first step is to call your service provider’s Call Centre on toll free number and obtain the docket number for registration of your complaint. Many complaints can be resolved at this stage.", BUT - interestingly, when I called 121, they mentioned that the call will be charged 50 paisa for the disscussion with customer representative. Though my call in the morning was unsuccessful (due to bad Airtel network), if you have charged 50 paisa for this 121 call, please revert back this money too.

This has also happened to my daughter. She has submitted complaint to [protected]@airtelindia.com

Thanks
-- Padmaja Buzruk

I am using my Airtel post paid mobile no.[protected] since 2004. I got the call in 2004 to verify my name, address and Date of birth. I have regularly paid all mobile bills.
I have converted this post paid connection to prepaid on 4th Jan, 2010. I have submitted all required documents (driving licence). It was running fine till 4th Feb, 2010. Since, 5th of Feb, 2010 Airtel has stopped my incomming/outgoing services on the basis that I have not submitted the required proofs. They are not answering my queries on phone and asking me to visit the Airtel gallery where I submitted my documents. I resubmitted the documents to Airtel gellery of Mangal Kunj Bldg, Jambhli Gully, Borivali (W), Mumbai-92 and the customer relationship officer told me that the no. will be activated in 48 hours.
On Saturday, 13th Feb, 2010 I visited the same gallery again as the connection was not started. They told me that their backend takes "48 working hours" and excluding Saturday and Sunday to activate the connection. I am now totally frustrated as my mobile no. is not yet activated. My office collegues, family and friends cannot get in touch with me and have resulted into financial loss. Totay, 15th Feb its 6:30pm and I still do not have connection activated. When I was billing customer, my bill was delivered to same address for last five years and today when I am prepaid customer they are unable to verify it. Please can someone help to get me the justice?

Kind Attention : Pawan Garg

My customer ID of Airtel Digital TV is [protected].

I would like to tell you the complete story of the shoddy affair of this DTH service. A DTH service has been installed at my residence on 1/2/2010 with 4 month package plan. Next day a guy visited my place to collect money from me and adviced that why did not I opt for 5 month plan. So I paid 5 month package plan.

From 12/2/2010, my DTH service has been discontinued citing the reason that I do not have sufficient balance. Now after following up 22 times my problem is still in same position.

I had logged complain no 1967625, 1925589 and 1952047 When I had called the customer care they told me that this has happened because of wrong billing on their behalf. It has been almost 5-6 days since this complain has been logged but my services has not been restored as yet which had to restore by 14th feb, 2010. Now you customer care buying time to get it in place.

As a general consumer, I was the great fan of Airtel mobile service and due to this fact I opted for DTH. Please let me know when it will get resolved otherwise as ethics follow please refund my money and take out your installation.
--
Best Regards,

Rishi Kant

Sir,
I am a student of IT, BHU, Varanasi and Mobile No. [protected] was in service since 21st July,2009. But suddenly the services on this number has been disconnected without any notice or information and now on contacting Airtel Authorities, they say that this number is an invalid one. This is a prepaid service and about Rs.500 is lying unutilised. I am facing a lot of problems as this number is registered with College for communicating all information. Pl. have a look of the reply from Airtel authorities also :
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
From: [protected]@airtelindia.com
Date: Mon, February 15, 2010 12:42 pm
To: [protected]@bhelbpl.co.in
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file | Hide Unsafe Images | View Message details | Add to Address Book

Dear Sir:

Thank you for contacting Airtel.

You have expressed concern regarding your Airtel number [protected].


We regret to inform you that, we are unable to process your request as the mobile
number specified in your mail is not valid number.


Hence we kindly request you to provide the valid number to initiate further action.


Dial *121# (toll free) from your mobile and get instant information for your Prepaid
or Postpaid Account on your Mobile Screen


For further assistance, mail us at [protected]@airtelindia.com.


We thank you and value your association with Airtel.


Warm Regards

Sruthi Subashbabu
Customer Care
Bharti Airtel Limited

To how so ever this may concern,
Respected Sir,

My declaration given to convert my Pre paid connection to Post Paid connection is getting ignored with no value for the money I have paid for that.

One of the most Distressed, Deserted and not Much bother Customer for Pre to Post paid conversion- Is this because customer has already paid the Processing fee?

 Initially an execute from Airtel called me up regarding Pre to Post Paid conversion (approximately on Jan 12th ). During this call she informed about send their executive to collect money and other required documents (like address proof) and to be activating my Post paid account in next 4 working days.
 On 13th of Jan 2010 one of the Airtel executives have come down to my office to collect the money Rs500.00 and to fill in the form. Where in he conveyed that he would be manage to give me the connection based on my office Address and if at all possible I to be sending an address proof document of their office ID.
 On 18th of Jan 2010 -I did send them my HP-Gas book Id as residence proof to concerned Airtel officer, which was ignored and my petition was just kept on hold with no update to me on a concern that “Hp-Gas book Id ”.
 Later I called the execute to know the update as I was not hearing updated status from them neither activation of my number. And what I got to hear is the proof submitted is invalid and they insisted me for sending the Address proof like Electric bill.
 Later I did send the Electric bill to the same above mentioned executive with a Bill dated July 5th 2008.
 After waiting for a while about 3 days again not getting updated with the connection status I call the executive for knowing the information, and what I got to hear this time is address proof is too old to be considered for address verification (What does that mean !! wont that address be considered because I staying for a longer time with that place, how would that matter them – when I am still residing and how is carrying the Risk when address is incorrect – I guess it would be me missing my Rs: 500.00 ) and upon expressing my distress with the Airtel Executive for not considering that and not intimating till I have called back and also wanted the execute to drop my request to revert back my money. For which he was not sure to take a call on that and he pleaded and almost begged me to believenot to lose the hope on him - that he would be updating me on the same day - after talking to their chief. But socking no reply for the next 5 days.
 Hearing the pleasing wording from that executive made me wait for 4 days, but no hearing again from him – with a most distress and frustration I tried to reach out that executive on call for more than 20 time in a working day that too in working hours, shockingly he did not care to lift the phone though phone was ringing for the whole time. So I decided to talk to their Chief again and by Gods grace I could reach him in the 3 attempt itself. I expressed my feeling in more diplomatic way asking him about
• Do they have any monthly targets to be achieved for converting Pre to Post - answer was No
• Whether they would track all the raised request on timely basis – Answer was Yes.
• What In case a requesting is pending for more that 4 working days and assistance or update to customer or not – Answer was Yes
• Should the Customer himself to be calling up to know the update status for not getting processed – Answer was No
• Then how come my request is still pending with no updates from your team – No answer for this question
 After these questions to chief, he convinced me that he would be following up on this and took my number.
 But as a routine – unless I called up the executive he did not thought about calling me, but after viewing my number her dropped the call and got back to me in couple of minutes . Later he wanted to me send the latest electric bill and I did send them in couple of days and I called the executive back to acknowledge them to consider my new address sent – when he promised me to be signing off this task in next two days if not to be paying back my money.
 Still then address verification went delayed by 2 days and then final one good progress is that my pre paid number got deactivated on Feb 12th 2010.But shockingly my post paid connection is not activated, so waited about 2 days losing vital contact not reaching me out on my number.
 Today that is Feb 15th when I called customer care center to know the updated, what I hear is my the Post Paid connection card which was issued to me – when I did pay Rs 500 is an inappropriate card. So the customer care service agent asked me to collect another Post Paid card.

After having this much dragged with this stringent process - which was nowhere close to the intimation made by execute at first contact or at time of payment; Without providing information
Without providing right product
Without providing any sort of assistance
which are least expected for the wages that are being by the received these Executives for doing their Job but not a favor, wages which are again generated from some contribution of fee which we have paid for conversion. They seem to be not bothered.

What I have been undergoing all this time is:
Distress to keep myself waiting for this to process to accomplished at any point of time.
At least 20 to 30 attempt of cross checks per day leaving me with no outcome like
1. Address verification to be happening today or not? if so will the concerned person walk-in with a prior intimation or not?
2. My connection to be functioning as post paid or not?
3. Sim to be registered or not?
Thinking in these terms built up some sort of pressure due to distress and anger unknowing and killing about 1 or 2 hours daily thinking of this processes.
Also impacting my daily routine activities because of this pressure
Missing many of friends and relatives to reach me out at my number.
Not knowing who to approach to get solved with this problem (To file a petition in court or in a consumer court )

Please help customer like me to have believe on the words like promises/commitment spoken for the deliverable to be appropriate.

So What will be compensated to a customer like me to ensure not to be dissatisfied and what is call on the current process undergoing for pre paid to post paid conversion?


With grief and Distress,
Prasanth Kiran Malla.

Hi.
My number is [protected].Many a times my cell is automatically getting switched on and off and then it says.."Invalid Sim" "Simcard Not detected" I've ensured about this problem not being related to cell as I've checked the sim in other mobiles. Also,when i insert this sim card on other cells,I can't see any of the contacts which were stored earlier on the sim card.Tell me what to do now.Is it possible to get a same number sim card which works fine ?

Dear Sir,

I had a prepaid account with airtel. & i want to block my number my number is [protected]. because i had lost my cell phone in delhi.
NOKIA 3110 CLASSIC BLACK
IMEI NO. [protected]

So kindly request you to block my number i.e [protected]

Thanking you,

Best Regard,

Pooja Singh

I am from sircilla Karimnagar Dist. in A.P
am facing a problem from last 2 months
(customer executives saying we get 30 to 40 kbps but i m getting only upto 6kbps.this is maximum speed.average speed is only 2kbps.it includes sent and received data.)

Present i m using gprs data package 98 - for 2 gb on both mobiles.I m using 3g supported handsets.so there is not a problem for data speed.

i called...

I was using GPRS pack of Rs.89 on my Airtel no +91-[protected](UP East) while on roaming.Its validity was upto 7th Feb 2010, on 7th Feb evening Rs 150 was deducted from my balance. Then after expiry of my GPRS pack I activated Rs.10 daily rental plan on 13th Feb at 1:06 am. After which Rs.34 were again deducted when I was using your GPRS service in evening. Followed by 2-3 more deductions of Rs 2–3 each same day.
There was no response when I tried to contact costumer care service.
Kindly seek necessary action against my complaint.

Dear Sir / Madam,

My internet connection with Customer ID: [protected] (as given by Customer Care and not by Sales Executive) in the name of Mr. Rupesh Lapsiya was down today, 13/02/2010 from 11.00 AM to 11.45 AM.

This was due to some fiber cut at Shiv Tirth area near Paud Road, Kothrud. This was conveyed by the Airtel Service Engineer Mr. Durvas Navghane.

When asked for the SLA or the ETR of the downtime Mr. Durvas bluntly refused to give me the same. Also he denied to provide his Boss' contact number for escalation.

When contacted the Sales Officer Mr. Prasad, he provided with RSP number which is 102470. He was unaware of the fullform of RSP, SLA as well as ETR.

In meantime the Customer care refused to lock the complaint because the link came UP when I was on call with the CC Executive.

The whole process was shocking for me as there was no hint of CUSTOMER CARE was observed by any of the AIRTEL Employees Mr. Durvas, Mr. Prasad and CC Executive.

Please see that next time any consumer don't feel neglected by the Companies' and get a proper treatment by Companies' Employees

Thanks & Reagrds,

Gautam Lapsiya

Dear AIERTEL TV

WOW SOUND GOOD BUT PLZ DON'T HARRAS TO CUSTOMER BY SUSPENDING THE CONNECTION BEFORE COMPLETION OF THREE MONTHS FREE VIEWING PERIOD. MY CUSTOMER ID [protected]

I HEARED ABOUT OFFER FOR 15% CASH BACK FOR BROADBAND CUSTOMER & THREE MONTHS FREE VIEWING. THEN ONLY WE TOOK THIS CONNECTION & OPTED FOR ECONOMY PACKAGE BUT SO SAD I GOT TWO MONTHS FREE & ALSO NOT GOT 15% CASH BACK EVEN I AM BROADBAND CUSTOMER SINCE MORE THAN 2 YRS.

PLEASE ACTIVATE MY CONNECTION IMMEDIATELY. AND DON'T REPEAT SUCH KIND OF MISTAKES IN FUTURE.......... DHANYAVADAM

I am Yogesh using airtel prepaid for more than five years. For past few months, I am receiving SMS from unknown numbers(56060,54321,etc) to download pictures,wallpapers,etc. Even though I ignore these type of messages I have been charged without downloading it. Eventhough I disabled service messages to avoid automatic connection of gprs.They send text messages like 'Dear subscriber click below link... to download rubbish things, I have just read it, after sometime I have received SMS ' Thanks for downloading the contents and you have been charged Rs.10,etc'. I have complained in airtel customer care, But they told that 'you have opened the given link so you are charged'. But I din't open any link and they are not refunding any amount for it. Sometimes without subscribing to any daily SMS, they are sending joke SMS daily and they are charging Re.1/sms. For many complaints they are not answering properly. I feel vry bad on it. I am going to disconnect from airtel.Necessary action should be taken to stop this.

I Sumit Ahuja user of airtel mobile sevice regestired myself for the mobile no. of [protected] on 27/08/2007 for the service of DND under NDNC Scheme with the reference no.of F[protected]. But from the last month i am still receiving unwanted promotional msgs from various companies, one of the msg is from TM-Its Magic dt 10/02/2010 at 03.:30 pm and i reported the same to customer care but they failed to resolved this matter.

So kindly take a suitable action against them.


Rgds
Sumit Ahuja
[protected]

I made the recharge of Rs. 5/- from an lapu recharger retailer for free SMS scheme. At that time confirmation msg come for recharge and assured me for activation of this service within 24 hrs on 9 feb09. next day I phone customer care of airtel about confirmation. they confirmed and loged a complaint for lapu SMS offer. Today Customer complaint section deny their commitment.

They do not solve problems but increase them. I use airtel prepaid service.Yesterday (11/2/2010) i had balance of Rs 302 and all of sudden today (12/2/2010) it was reduced to 242. I therefore called customer care she said it was their mistake they started some Airtel Talkies Pack services it was done by mistake and they would refund my balance. Then she hung up. Within few seconds i checked my balance and it is only Rs182 now they cut Rs160 without any reason. I want my balance back why we have to suffer for their mistakes. Also i have registered my number with DND(do not disturb) service provided by them still they keep on sending some stupid messages and calls. I need a solution else i will have to stop this service

My AIRTEL mobile no is [protected], I am receiving CRICKET NEWS and OTHER NEWS messages daily twice or trice.I never subscribed for any services.

I request you to please UNSUBSCRIBE all the NEWS services mentioned below that which ACTIVATED with my mobile immediately.

1: Animation - 55383
2: S NNEWS - 55383
3: S CNEWS - 55383

Thanks and regards
Prakasam s s
[protected]

I got my airtel prepaid number recharged with top up of Rs. 333 on 30 Jan 2010 and instead of getting the balance of Rs.301.95 after tax deduction I got the balance in some spl a/c only valid for one month. This is really strange because if airtel has changed the usual balance scheme on Rs 333 as mentioned on your website also, it was not informed at the time of recharge.

I talked to customer support with request reference number [protected] and the customer support person could not help in this matter. Please register my complain and I would request you to move my balance valid for 1 month to actual balance without any validity.

The calls that I am making are getting deducted from Rs 333 account balance. It is not possible for me to use all this amount in 28 days in which case I will waste such a large amount because of the carelessness of the Airtel Punjab Service provider towards its schemes.

Not only this I am not able to send SMSes using the 333 account which is really ridiculous because I will waste that amount for not using it before Feb 28th but for messaging I need to get it recharged again.Kindly take some measures ASAP in this regard and transfer my balance to my normal account.

I have sent mail to the following ids (complaint mail also mentioned below) yesterday after speaking several times with Customer Care. But no reply from any of the mail id as yet.

To: Customer Care : care.[protected]@airtel.in
Gurmeet S Sandhu : nodal.[protected]@airtel.in
P D Sharma : appellate.[protected]@airtel.in
Abhijit Chakravarty : abhijit.[protected]@airtel.in



Proof of very poor services of Airtel customer care.

1. Given a cheque of Rs. 1,000 to the executive of Airtel for getting connection.
2. Cheque dishonored due to signature mismatch.
3. Deposited Rs. 1,000 in cash at Airtel Kiosk (KTSID :[protected], Shop No.3, Ajnara Landmark Building, Sec-4, Vaishali, Ghz vide Transaction Receiptv(TID) : QDLSTSM28388 on 2nd Jan 2010 at 14:50 pm.
4. Got the broadband connection and telephone line no.[protected] in the name of Preetam Chakraborty at Flat No. 303, Gaur Ganga – II, Sector 4, Vaishali, Ghz.
5. Line disconnected on 21st Jan 2010. Spoke to Jitesh at 8:29 pm vide complaint no.[protected]. He told that the line got disconnected due to some technical problem and I will rectify the same and it will take 8 working hours to rectify. Next day the line was working fine.
6. On 23rd Jan 2010 again the line got disconnected and on putting the request ref. no.[protected], the executive told us that we have not made payment so the line got disconnected automatically through the server.
7. Now the phone and broadband both are not working. Again on 25th Jan 2010 spoke to Salim Butt and he gave us the ref. no. 28870792 and told us to get our phone line up by 3rd Feb 2010. Spoke to his Sr. Floor Supervisor Ajay Methew who gave us the ref. no. [protected] and told us that we have not made payment that's why server has disconnected our line automatically. He is switching on our line but to rectify the phone problem and broadband connection, he will send the engineer by 11:30 am on Jan 27, 2010.
8. On 27th Jan 2010 at 9 pm spoke to Tanveer Malik, who confirmed that he will send an engineer before 1:30 pm on Jan 28th at any cost to solve our problem. We also informed him that we are going out of station and nobody will be there at home, so please mark against the request that anybody should come before 1:30 pm on 28th Jan.
9. We have deposited Rs. 105 at Airtel Centre vide receipt No. A8513926M on 28th Jan 2010.
10. Airtel failed to their commitment and nobody turned up to my premises till 1900 hrs.
11. On 3rd Feb 2010 as told by Salim Butt, an executive called us that he is at our place and door is locked. So we requested him to come on 6th after 11:30 am as we are not in town and we have already putted request for sending the executive on 28th only.
12. But still nobody came and on calling on 6th Feb 2010 at 3:17 pm spoke to Akanksha, who told me to call after ½ hr as the server is down. Please suggest, is it the customer problem(who is facing this torture), if Airtel’s server is not working. I requested to connect to the supervisor. Then Danish Sidiqqui came on the line, who gave me the ref. no.[protected] and told us to send the mail on the id of care.[protected]@airtel.in, otherwise they will not be able to rectify the problem before 7 working days. Also informed me that they have closed our previous request as nobody was at home when executive came and as per Airtel policy, the executive only call for 3 times and close the request.
13. But we failed to understand how can Airtel close a complaint no. without resolving it .
14. Received a call from Airtel that an engineer is going to visit our premises on 10th feb (however did not confirmed the timings). An Airtel representative visited our premises at 10:30 am and my premises was locked for ½ an hr. and he informed the security “INKO BOLNA INKA CONNECTION CANCEL HO GYA HAI” (Informed them that their connection has been cancelled). Called up Airtel customer care, spoke to Amit vide ref. no. 29426714 and spoke to floor supervisor Bharti and finally call was transferred to call centre Incharge Ramashankar vide ref. no. 29426716 and he said that the connection has been cancelled at Airtel’s end and they have to restore the connection which will take another 7 days.

We have taken the unlimited download connection for better services. But, I believe we can’t expect better services from Airtel now. We are facing this problem since 23rd Jan and now it has crossed 18 days passed and we are still on the same page without any resolution.

This is what you people commit “At Airtel we are committed to your complete satisfaction” So now let us know, why a customer should suffer without being at fault. Apart from making all payments on time before deadline.

Please suggest where we should go to raise our voice.

We hope to get a quick resolution after going through this case history.


Regards,

Preetam Chakraborty
+91 [protected]

This is my complaint,

My name is B. Krishna kumar and my mobile number is [protected]. I am her by their to inform you that. I have changed my mobile number from post paid to prepaid and I got a new empty sim. While selecting the language I have cost my mobile phone with the sim. So I have order for a duplicate sim in Pollachi. They asked me to go to Coimbatore. So I came to Coimbatore (Bharti airtel) avinasi road head office.



When I asked them for the new sim they asked me to go to Pollachi and asked for them again the Pollachi people asked me to go to Coimbatore. So I contact the customer care from my another mobile. They asked to go to cbe to collect the sim.



So again I came back to cbe head office in avinasi road. They game me a simcard on 7the jan 10. by paying 50 Rs. But in Airtel customer care they told me. That the sim cost only 25rs. But they collected 50rs. And gave the sim to me. The head office people told me that by 8th jan 10 the sim will be activated. But till 19th jan 10 the sim not been activated. But in customer care the higher officers are asking me to go to CBE to activate the sim. But in CBE HO there is no proper response.



I have been some to CBE for more than 12 times from Pollachi to activate the sim. So I contacted customer higher office Mr. bole from Chennai santhom. He did not give me proper answer. Next day i.e. 13.01.10 I contact another higher officer Mrs. Revathi. She gave me proper information that my I.D proof has not yet been veached the head office. But I have been submitted my ID proof and photo for 6-7 times in both Pollachi and Coimbatore head office on 7th jan 10.



Then why the Mr. bala and Revathi having in the same department and in same concurred have given wrong information and in customer care they told that the sim is Rs. 25 but and the CBE head office the sim is Rs. 50 and the working hours are till 6.30 only. In customer care and in Head office in cbe are very worst in service.



This is me a very worst time in life. I have not so many business contacts in the duration. I have attached all the record with the customer care peoples. For this when the action are you going to the tel.



I have write my conscious and much of loss in business became of this Airtel. You have to replay this letter as soon as possible in tamil only. Else I will give the letter along ith the recording to the other network providers such as Aircel Vodafone etc.




[protected].amr tone is (12.01.2010)

[protected].amr tone is (13.01.2010)


( THIS IS AIRTEL REPLY )

Dear Krishna Kumar :

Thank you for contacting Airtel.

With reference to your mail dated 29/01/2010 for your Airtel mobile number [protected].

We regret to inform you that we are unavailable to reply in regional languages.

we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.

As corrective action we have also given necessary feedback to all our executives involved. We would like to thank you for your constructive and detailed feedback and would like to assure you that customer concerns and feedback such as these are looked at with immense criticality through the organization.

We take this opportunity to assure you of better services in the future. It's our privilege to have you as our customer and look forward to a long association with you.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel .

Warm Regards,

Prakash V
Customer Care
Bharti Airtel Limited