Airtel Complaints & Reviews

Hello Sunil,

I thought there could be a possibility of some action on receiving the mail from me. Thought there has been surplus of 1750/- Rs, still I made another payment of 2000 Rs to activate the services immediately. Rather I see the phone number is permanently disconnected. When I dial the number[protected], getting a message, the number does not exists…

It’s a serious concern; if this is not resolved immediately, I have no other option but to seek legal advice on this issue. As head of the organization, I am sure, you would sensitize the person responsible to resolve this.

Many thanks in advance,

GAURAV

From: Gaurav Mittal
Sent: Wednesday, February 24, 2010 7:06 PM
To: 'sunil.[protected]@bharti.com'
Subject: Concern.
Importance: High

Hello Sunil,

This mail to you is the outcome of the frustration, I had with your helpdesk folks (toll free number – [protected]). Even after spending more than 40 mins personally with the helpdesk folks, the concern remains the same. Refer to mail trail below for more detail, The helpdesk folks have assured me thrice via interaction/complaint number[protected] yesterday around 7.00 PM,[protected] today morning 8.30 am,[protected] around 6.30 today evening) that concern has been logged and with in 4 hrs the connection will be restored; just now spoken to another chap at helpdesk, he told that it will be done on 27th Feb after 3.00 pm.

My concerns are:

a) Why a false reference number is given without logging a call?
b) Why the false time commitment is done?
c) The most important is that when you had advance money paid, how can the connection be disconnected.

I am sure, shd you or your office is in receipt of this mail, will instruct the people concerned to ensure the immediate restoration of services along with setting up the tight process for call logging, monitoring and tracking till closure.

Many thanks in advance.

Regards,

GAURAV MITTAL
Chief Executive & Founder

ITCONS e-Solutions Pvt Ltd
Cell : +[protected]


From: Gaurav Mittal
Sent: Wednesday, February 24, 2010 6:12 PM
To: 'care.[protected]@airtel.in'
Cc: 'Swati Jain'
Subject: RE: Telephone and internet services have been debarred since 2 days with no fault of mine
Importance: High

The site details clearly shows that a payment of Rs 1750 is made; why is this amount not adjusted against the bill of January 2010.
If the issue is not corrected today, I will take this on a serious note with senior authorities in Airtel.

Regards,

GAURAV MITTAL
ITCONS e-Solutions Pvt Ltd


From: Swati Jain
Sent: Wednesday, February 24, 2010 4:12 PM
To: care.[protected]@airtel.in
Cc: [protected]@itconsinc.com
Subject: RE: Telephone and internet services have been debarred since 2 days with no fault of mine

Hi,
Nothing has been done on this front.
This is ridiculous. I will escalate it to highest level now.
Regards
Swati

From: Swati Jain
Sent: Wednesday, February 24, 2010 11:52 AM
To: 'care.[protected]@airtel.in'
Cc: '[protected]@itconsinc.com'
Subject: Telephone and internet services have been debarred since 2 days with no fault of mine
Importance: High

Hi,
This is to bring to your notice that Telephone[protected] and Internet service at my residence – “309 Milano Mahagun Mansion, Phase 2, Indirapuram GZB” has been debarred since last 2 days on the account of non-payment of telephone bill whereas my Airtel account already has surplus credit of Rs 1750.

I had paid Rs 1750 as installation charges for IP TV, but because of non feasibility of the same, it was not installed and it was told that the money paid will be adjusted against the subsequent bills, the same did not happen and as a result phone/Internet is dead for last 2 days.

This needs immediate attention and correction. If this is not corrected in next 2 hrs, an escalation will be sent to senior officials with a complaint in consumer forum.

-Swati

I Have been a customer of Airtel for almost 3 years regularly paying my bills!
My connection was for unlimited Broadband connection with the landline Number [protected]
Trouble started when I had to shift my residence, I couldnt take the connection to my new residence as there was no Airtel coverage in the area. Hence I asked my brother who lives in Green View apartments, New town Yelahanka to take the connection for my niece.
The shift of the telephone took 2 months as I was decidin on the location it was to be transferred and I had specifcally told the call centre to see that I was not billed in the interim period. The operator assured me that the Plan on my line would be enhanced in such a manner that I wouldnt receive any billin during the transition period and they were true to their words!!
But once the connection was installed in my brothers residence, when he received the bill, it showed a limited billing system and has been charged Rs 1500/- instead of Rs 710/- which was the charge for my unlimited broadband connection. I immediately called up the call centre and they said it would be rectified. But to my dismay I found the the billing for the next month showed more than Rs3000/-!!
I kept talking to the call centre people with no relief and I left the matters unresolved as it was like talkin to a wall.
Subsequently Airtel called me to Lok Adalat and I explained the situation to the lawyer there and she said that someone from airtel would call me soon and the matter would be resolved. B
I did receive phone calls from the company and they apologized and told me that the matter would be looked into and my revised bill for around Rs1500/- for two months would be sent.
But I was horrified to receive a call from a gentleman who claimed to be from high court delhi saying that I had to pay Rs10000/- to Airtel!
I have no idea how this has come about.
I recieved no summons no court notices except the lok adalat one and which I attended.
How can Airtel treat me like this after I've been a good customer for three years and without checking out the details put me through so much of mental agony. I'm ready to pay for my unlimited connection billing of Rs1500/- for two months once the recified bill has been sent to my residnce. The address and phone details are in Airtel records and are correct.
I pray for relief from the agony caused by this company.

Warm regards,
Sujata Uchil,
No 131 Greenviews SHIG C 09,
Opp Neha prakash hospital,
5th phase Yelahanka New town,
Bangalore
Karnataka
Mobile: [protected] [protected]

Hi,

I am a customer of Airtel for the past few years. I am absolutely enjoying its signal quality and most of its value-added services apart from one thing. It’s the all-time traditional callertune. Look out for my review below:-

Recently the callertune madness is creating psychic circles throughout the callers. Once we activate the callertune, all we get is this 5 second message. Only after that the callertune starts playing. Fun factor is that the mobile rings immediately (The automated voice have started playing already). I actually thought that it is just another lame ad which doesn’t let the mobile ring till you ear the callertune. My Bad!!!!

We activate callertune for the caller to hear a Soundtrack/Song/BGM but this is the 5 second message we get. Press * and 9 to copy this song. Charges 15 rupees per hellotune and monthly charges 30 rupees only.

We have a default 15-20 seconds pulse till the call gets cut, but the voice message eats 5 seconds of our time. Now this makes me say 'WHAT THE HELL?'

Another point to note,
This isn't an occasional happening. The voice message will be delivered to your ear buds every time you call. I guess AIRTEL is operating on six sigma quality. They don't miss a single chance to advertise their callertune. Quite frankly, they eat the customer's money to increase the caller tune’s property value without paying a penny to the customer. I am left wide open asking pitifully ‘Where did my money go?’ This is more like investing on a useless share/stock.

The callers/International customers get irritated because of the voice message. Sometimes people think they're getting a mobile switched off message. The callertune voice message is quite similar to the ‘mobile switched off’ tune.

Well,
Now I hope this review might create another (bigger) circle to cover the nasty circle formed by Airtel.

Sir,
I purchased a Virtual Calling Card (prepaid for 225) paying Rs.225/-.I was informed that calls to Australia made through this account would be charged at Rs. 3.75 paise per minute. Believing that, I made few calls to Australia. To my surprise, I was charged at the rate of Rs.9+ per call per minute. As a result, even before making 10 calls or so, the entire prepaid amount was drained.

I lodged complaints with Airtel Customer Care - both through mobile and net as detailed below:

1. [protected] dt. 23.2.2010
2. [protected] 24.2.2010
3. [protected] 25.2.2010
4. [protected] 25.2.2010
5. [protected] 26.2.2010
6. [protected] 26.2.2010 No given for the complaints lodged through mobile phone.

I give below the regn nos. for the complaints recorded through Net:

[protected] 24.2.2010
[protected] 24.2.2010
[protected] 25.2.2010
[protected] 26.2.2010
My grievance still remains unsolved. The company is publicsing some rate and charging the consumers excessively.

I now take up the matter through this forum.

n.kalyanasundaram

Sir,

my name is sandeep kumar . my complaint is i have not received yet the amount of pf. when i asked my company bharti airtel services ltd. they said that we have send your documents to gurgaon pf office please call to gurgaon office they give me phone number [protected] i call this number several times but nobody has answered the call. kindly suggest me how can i got my pf amount.

my pf number is HR/GGN/10693/014165
MY EMP ID WAS 38263
COMPANY NAME BHARTI AIRTEL SERVICES LTD.

respected sir/maam

my airtel sim is asking for my pin code
plz can u tell me the pin code of my mobile

Dear sir /madam

I want to draw your attention towards the concern which I have against the phone bill of Airtel No[protected] account no 11662189.
The connection was installed at 8012 D-8 Vasant Kunj New Delhi -110070,since I shifted from that place I had given request for the transfer of the connection to the new address on[protected]
At first I was told that it would be done in 7 working days.
After 10-12 days I got a call from your end stating that there was no connection available at the address therefore would have to wait for a few more days as there was probability of getting the connection there. They also confirmed that there wouldn’t be any rental charges till the time the connection is not installed or termianated.to which I agreed but the connection was never installed
Finally the connection was terminated on 7th Dec 2009 only after only my regular follow up with the customer care and there is a bill pending on my account for the rental for September October and November 2009
Now
Even after so much of follow up this bill amount is not being waived off even after several assurances from the customer care
Secondly there is no follow up from their (airtel) end and when I call back to know the status of the query all I get to hear is that we tried to contact but I did not take the call which is never the case and in such scenarios why have never send the mail or sms to contact mewhich i have been asking them to do since begining
my concern is why am i made to pay when i am not liable and the delay has just been because of their incompetence.
i have been following up with the customer care via phone for almost 6 months now and all i get is new reference no
.

*************************************
First Transfer request given on 21 August 2009
Termination initiated from your end 9th Sep 2009
Final termination of connection on 7th Dec 2009
Amount pending on my account Rs 907.00 rental for September October and November2009
A few request nos for one single issue 24056312, 28425674,28739516,29742888,[protected],[protected]
******************************************
Regards
Majid Manzoor

Hi,

on the date of 25th of January my bill was generated. I wanted to close the airtel connection.
on 30th of January, I went to airtel gallery and payed my entire due amount and placed a request for closing the connection. They took an alternative number and said we will place your request.

I Got a call from their side. As i wanted to close the connection, since it was of no use to me, i objected for any sort of deal. But they kept on presenting deal one after the other. Finally they gave me this deal.

My number will be transferred from postpaid to prepaid lifetime incoming number. I agreed upon that.

But the change was not done.

Also I got a mail today saying my bill has been generated for the month of february.
I dont understand even after placing the closure request, how can my bill be generated.

I am charged 174/- in the months bill as per the rental.

My number is [protected]. On 14th January, I had made an online payment through credit card for the amount of Rs.705. However, this transaction is shown to have been conducted twice in the credit card statement and in my online account with airtel. Therefore, the total payment made by me on 14th Jan is of Rs. 1410. I was told by my the local airtel office to log on to www.airtelindia.com but this website does not exist; www.airtelindia.in is under construction; Further, dialing 121 is no use as there is no option in the computerized message played to speak to the customer care representative. Therefore, I am lodging a complaint here and I request you to please deduct Rs. 705 from my payment due for the month of February.

AIRTEL IS A BULL COMPANY AND THEY ARE NOT BOTHERED ABOUT THE CUSTOMER SATISFACTION.

THEY ONLY TELL THAT THEY CARE ABOUT CUSTOMERS, BUT AIRTEL IS AN IDIOTIC COMPANY AND THEY DO NOT BOTHER ABOUT ANY CUSTOMER.

THEY JUST DISCONNECT THE MOBILE CONNECTION WITHOUT ANY VALID REASON AND THEY PLAY WITH THE CUSTOMERS.

IDIOTIC BEHAVIOUR AND IDIOTIC APPROACH OF AIRTEL.

AIRTEL PLAYS WITH THE CUSTOMERS AND THEY DO NOT HAVE ANY ETHICS.

BLOODY IDIOTIC COMPANY IN INDIA. THEY CLAIM THAT THEY ARE NUMBER ONE, BUT THEY ARE NUMBER ONE CHEATING FRAUD COMPANY. BE CAREFUL WITH AIRTEL, IF YOU ARE THE NEW CUSTOMER.

THE NO. 1 WORST COMPANY OF MOBILE SERVICES IN INDIA IS AIRTEL.

I took a connection with a one year rental (rent rs 699 of one year) plan with airtel.
Everytime I had payed all the bills on time. When one year was about to complete, I asked Airtel customer care to dsconnect the service as I wanted to take other subscriber with lower call rates. But instead of disconnecting, Airtel changed my plan to Rs 300 rent per month with same high call rates.
Because of this I again called customer care and told that I will not pay the bill if the rental was not deducted and disconnect the connection but they did not disconnect it for next three months.

Now, I am getting abuse calls from a person called Deepak with number [protected]. Who uses false language and tells me that if I will not pay the bill then "wo mere poore khaandaan ko court main khasitega" etc.
I am still ready to pay the bill for call chrges but not the rental and late fee.

I stay in a town called surathkal in Mangalore . I have applied for Airtel Broadband connection and they tell me that my house is out of reach of your services. Sad thing is that my home is about 100 mts from surathkal where Airtel is available. My house is in a residential area with about 50 to 60 houses and it bothers me that I can’t get your services in such a residential area. So rest a shore I will not stop calling u people until u get me the service or give me a better reason then one u have given about my house is few meters two far.

I m a prepaid subscriber of airtel from mumbai region.I just wanted to complain that i am getting very less signal reception at my place even i stay at 6th floor and at 5th floor i am out of coverage area.So i am missing many important calls because of this .Other service providers like idea,vodafone,aircel,loop,tata are providing full network at my place and even on ground floor,so whats wrong with Airtel ? I am requesting airtel to build a cell phone tower near to our place as soon as possible,otherwise Airtel would be loosing 20 prepaid subscribers from my society.And also GPRS speed is wrost in mumbai region.I am providing my address and contact details below..Dont try to contact on given cell number because i have kept it switched off.
Address : Parth complex,605,sector 21,plot 37,kamothe-khandeshwar node,navi mumbai. email: [protected]@yahoo.com contact:[protected]

Dear Sir

I had a complaint about wrongful Charges, my mobile no. [protected], and on that matter I had contacted to customer care about the matter, with ,Supervisor named Ms. Kinjal Mistry, she had misbehaved with me like anything.
She had deny to transfer my call to Manager, and on or above that she had told me that "i would not transfer your call to manager and even you will not get any refund, what you are asking for.
I am highly unsatisfied with answer giver by her.I want a written appology from Ms. Mistry.

You can contact me about this matter on [protected].

Balbhadra Jani

Hi,

I recharged my prepaid number [protected] with Rs.200. I was not informed that the recharge will expire in 30 days. No extra/lower call rates were provided. The amount is credited to a "dedicated account" by Airtel without the customer's permission.

I do not receive a automatic message of balance left after every call and I have to dial *123*4# to get my balance.

Even the Airtel call center people did not inform me about the scheme where Airtel forfeits the amount after 30 days. I lost close to Rs. 150 because of this as I did not utilize the balance.

I want to lodge a complaint on unreasonable forfeiture of customer balance by Airtel. Also the sales is being done without informing the customers.

Regards
CA.Vikas Dugar

Hello,

Can you please block a number for incoming calls. This is a fake/crank call number that's been bothering me for a few months. The number is [protected].

My number is [protected], Airtel service provider.

Please let me know if you need any other information.

Thanks much,
Satarupa

I am using airtel as my mobile connection service provider.. I am really fed up with the services.. But as its my bussiness no I am not willing to close my account.. Artel is cheating people as they are deducting the amount from pre paid accounts without any information.. They call it as AUTO SUBSCRIPTION.. Which the people are not aware about.. I called up the customer service for the enquiry ( WHICH IS ALSO CHARGABLE AS 50ps Per 3 minuits.. Very poor cust service said that they can not refund the amount back as i did not informed them within 24 hrs of subscribtion.. But i never got any notification for the same so I never thought of calling the cust service.. The advisors from the customer service are pathetic.

hello
i am navin mohurle and my mobile number is [protected]
I recharged my phone with rs.89 on 6 th of january for gprs usage where i was told that i can use 100 mb in day time and 2 gb in the night.but on 28 th of january,at 6 am in the morning ,you deducted my download from my daytime usage which was around 36 mb and also deducted my whole balance which was around rs.23.And when i complaint about it at my nearest airtel relationship centre at Nandanwan in Nagpur,they refused to help giving excuses.
So i request you to please refund my balance at least which was deducted due to the billing error.

I first of all would like to thank you for taking quick actions as i'd posted a complaint some days before..
The very next day i received a call from the Airtel people but when we went there the people concerned said he will not be able to give us the connection as he need to install another DP to give connection u take your money back, when i said i dont need the money but want the connection as soon as possible as i m in need of it, the person said pay me 4000/- for the new DP or get the permission from the corporation..
When i said this is not the way to speak to your customer he said u should have not posted a complaint against us.. I said i'll go to consumer court the person over there responed in a harsh way saying "Lets See"
In hope of soon solution from you..

Details
V.P.Gudadari
Sharaff Colony
#109, opp to VLCC
Belgaum, Karnataka
[protected]

Hello ,

I have an existing complaint number logged for Airtel Signal problem. The complaint number is 30958791 . The complaint was logged on 16th Feb and it was told that the issue will be resolved by 24th Feb . I spoke to the customer care and they mentioned that the network team is still working on it and it will take close to 3 months to resolve this issue as there will be need to install some sort of a signal Booster . The signal is fine outside the apartment but there is no signal inside my apprtment . I reside in Whisper valley Rajeev gandi nagar Bachupally hydbad. Please help me out in this regard