Airtel Complaints & Reviews

Hello Team,

I am Vinayak Unhale & I am Airtel mobile customer since 1.5years. My mobile No. [protected]. I paid Rs. 67 and E-recharged at 11.52am on 16 jan 2010 and recharge was successful to activitate SMS Pack .E-recharge trans ID is [protected].But no sms pack is still activated.When i contact to customer care they told me to do the recharge of Rs10 then still the problem persist.Then I again make contact to customer care & then after they logged my complent Doc.No.[protected].After a long time when i am triying to contact costomer care Airtel Customer care didn't receive my call. when i triying to contact from other airtel mobile no.their excutive disconnected phone while i told my mobile no.

Due to such kind responce towards me(customer)by paying a money to service provider i am getting mentally frastuated & worried,Later on they will deduct my balance without reason and not give any responce from their end.

For that purpose i am taking help of CONSUMER COMPLAINTS & I am sure I will get positive reply As soon as from your end.

I am sending the text of the letters I have written to Bharti Airtel Ltd. despite these 2 letters sent by REGD A.D. there is no response from AIRTEL. Even after this I have received a letter from BHARTI AIRTEL LTD, yesterday asking me to pay dues.

M/s. Bharti Airtel Limited
7th Floor, Building No.7, INTERFACE
Link Road, MALAD WEST
Mumbai – 400 064.

Kind Attn: Rajiv Bose (Head – CSD)

Sub: AIRTEL MOBILE NUMBER – [protected].

Dear Sir
It is with regret that I bring to your notice the harassment I am being put through & inferior service I have been subjected to by your organization. I am extremely angry & upset at the callous attitude displayed by your organization.

I had purchased a mobile number from M/s. FRONTLINE SALES LIMITED; having it’s office at Nityanand Nagar No.4, Andheri East, Mumbai – 400069 on the 22nd September 2009. This number was sold to me as an additional number by saying I was entitled to an additional number in a promo launched by AIRTEL. The caller identified herself as Ms. Nikita (mobile number [protected]). They sent a representative to my residence with the SIMCARD & I duly made a payment of INR 500/- in cash for which I was issued a receipt the number being 18748 dated 22nd September 2009. The SEF number for this transaction is 1001680 dated 22nd September 2009. I was told by the lady who called that the number will be activated within 24 hours of purchase. The 24 hours passed & there was no sign of the number being activated. However when I kept calling back I was assured by the lady in question that the number will be activated soon. This went on for 10 days & the number was never activated. Whenever I would switch on the phone with the inserted SIM, the message displayed was “SIM CARD REGISTRATION FAILED”. This is the message now too. I repeatedly called the seller but there was no help forthcoming from them. Finally I managed to get through to the CO-ORDINATOR of M/s. FRONTLINE SALES LIMITED – Mr. Moses (mobile number [protected]). He was extremely rude to me & used foul language. He threatened me with dire consequences if I call him again & also dared me to do what I can. Being a law abiding citizen I did not call back for the fear of being humiliated & threatened. However I called up the AIRTEL CUSTOMER CARE @ 121 and told the person at the other end of my problems & also about the language used by the dealer of AIRTEL. I was told that action will be taken against the said dealer M/s. FRONTLINE SALES LIMITED and also Mr. Moses & Ms. Nikita. I was also assured that the number will be activated soon. However that also did not happen. I have called the AIRTEL customer service @ 121 around a 100 times but I was always met with standard answer of – “we shall do the needful soon & sorry for what you had to go through”. I now realise in hindsight that AIRTEL along with its dealer take customers for a ride with false & fake promises & undertakings. I then received a bill for INR 398=20ps on the 12 November 2009 for the said number when the number was not in use & the SIM CARD WAS NOT ACTIVATED from your end. This was the last straw for me. I decided to file a FIR for harassment & cheating on AIRTEL & the DELAER. However I was called by the retention department of AIRTEL & was assured that the issues will be resolved & the number will be activated soon. This was on the 14th November 2009. However after seeing no action or activation from your end I called up the customer care again on the 18th November 2009 and asked for the number allotted to me, to be cancelled & the amount charged to me be falsely be revoked completely. I was assured of the same & also got a message from the customer care about the same on 18th November 2009. The Service Request Reference number for this is 29438944. However even after this I got calls from retention department asking for the entire story again. This happened around 15 times. I had to repeat the whole story again from 22nd September 2009 to date of call 15 times which was even more mentally harassing. I work for a MNC in a senior position & the calls came in at all inopportune times which were highly embarrassing & a mental torture. It is surprising that AIRTEL does not act on complaints by customers. How is it that the SIM CARD cannot be activated even after 3 months? Why is that I am told by your customer care that I am not using the SIM CARD so the number is suspended? You please answer me, how can I use the number when the SIM CARD is not activated. I can prove it to you that the message even now on my mobile phone says “SIM CARD REGISTRATION FAILED”. Why is that so? This is the message I am getting since 22nd September 2009. Why it is that AIRTEL customer care is so callous about customer complaints when they are genuine? Please have all these answers ready when we meet in person. I need to meet you in person to get you to hear the recordings I have of the calls I made to Customer Care & your dealer. You can hear for yourself the assurances given to me every time I called the customer care numbers.

I have now received a notice for recovery of outstanding amount from BHARTI AIRTEL LTD, and I am forced to write this letter to you. I am also going ahead and lodging an FIR today against BHARTI AIRTEL LTD & the DEALER for cheating & harassment.

I am aware that AIRTEL is the worst service provider & it is a mistake on my part that I expected AIRTEL to show some semblance of customer service. I am also aware that you will not take any action against the dealer or the activation department of your organization. I am sure that the attitude shown by you will be for all customers & rest assured, I SHALL NEVER EVER HAVE AN AIRTEL CONNECTION AGAIN IN MY WHOLE LIFETIME. I have been an AIRTEL customer from 2002 onwards in different circles. From the 1st January 2010 when the number portability comes into force, rest assured AIRTEL shall lose 15 customers from within my family. I know that 15 customers will not cost you much but I shall see to it that we do not remain with AIRTEL anymore.

I shall inform you in person of the FIR filed by me against the dealer & AIRTEL. I do not want that any customer goes through what I have gone through.

Hi,

I'm Shrish Chandra and my prepaid mobile no. is [protected]. I am regularly complaining to Airtel Prepaid customer care for the matter about automatically deduction of my balance. I'm getting same message (You have ben renewed for Wallpaper pack Subscription service from airtel. you have been charged Rs.10. Filmy Buzz and pics *321*69# from 54321) as if i have been awarded. when I saw my inbox, it was flooded with such sms since a long period. Even when I was out of town and was not using this SIM.
I have been using airtel since 2004 and I am very sorry to say, I'd never recommend airtel to any of my friend.

Waiting for your positive response.
Shrish Chandra

it is with utmost urgency that i state that my cellphone network,Airtel, has never maintained any confidentiality in my bill details.Time and again they have divulged my call details to all and sundry causing me immense harm and mental torture.they should have some level of personal verification before doing so. Please respond at earliest.

M.Arora
Ghaziabad

Date 18.01.2010
I request for the duplicate SIM for my Airtel number [protected] on 13.01.2010 at Airtel Relationship Centre E-23 Shop no. 5, 6, 7 & 8, Dilshad Colony, Delhi - 110095, because my mobile set including SIM card was lost on same day. Airtel Relationship Centre people and Customer care person checked their system and found that my documents details are not updated in their records, whether I had already submit the following documents at Airtel Relationship Centre E-23 Shop no. 5, 6, 7 & 8, Dilshad Colony, Delhi - 110095 on 04.11.2009.
1. Prepaid Enrollment form
2. Voter card for Address proof
3. ID card for Photo ID proof
4. 1 Passport size photo
5. Pan Card

Why my details are not updated ?

I am really fed up of calling Airtel Relationship Centre again & again. Now I am humbly request Airtel Authority to step in and take the quick, sharp & necessary action to rectify my problems. I hope AIRTEL will try it's best to maintain the customer faith & esteem. Otherwise I need to drop AIRTEL from my mind. I am regular costomer since 2000.
I hope you will appreciate my request and do the needful at the earliest.
Rakesh Pokhariyal
P-4 A-4
Dilshad Garden
Delhi -110095
Mobile no. [protected]

Hi!

I have brought with me my airtel no. while i was travelling abroad as its mentioned on airtel website roaming facility available.

I am here in middle east and the day i arrived on 18th Dec i started contacted airtel for this service as its not working only with my number. they have been not able to solve this issue till date while sending me only emails letting me do this and that but not correct solution.

Later on they said that this service is not available for upeast cusotmers.... they didnt mention that in their advertisement where they claim roaming facility available.

i am afraid that this number may discontinue if not in use and they are not able to give me any assurance for my number [protected]

please assist.

best regards,
babar khan

Hi

I am staying at dwarka, alongwith my wife, and my telephone no. is under her name. The telephone no. is[protected], which was totally diconnected and treminated due to late payment, as we were out of town for a considerable time period, now when we returned we paid the bill for Rs 3113/- and we were given a wrong commitment of 2 days for the reactivation, but when we called after the given time we were given a time of 7 days for the same.

Now the bill paid on the 8th of jan is still under the process of activation and we are sitting on the 18th, which is straight 11 days from the time the bill was paid.

this is the most disgusting kind of attitude bharti airtel has towards the customers and not only this, the team leaders and supervisors at the call centers, are giving lame excuses for thier fault.

who to knowck for this. only god knows.

Hi,

I recently got an Airtel DTH installed. The problem is when I switch to multilanguage channels (Discovery channel, NGC, Animal planet, etc) both English and Hindi audios are played. I need to know whether it is fault of my TV or the DTH. My TV is a 20-year-old Crown TV and could use a single coaxial TV cable from SBT to TV rather than AV 3 pin, as there is no option for the TV. Give me solutions other than buying a new TV.

Help Me Out,

I deposited demand draft of Rs 500 for national roaming vide Barati Airtel ltd. reciept no 21350 on[protected] but unfortunatly service has not been provided as yet despite number of visits to Airtel office at Rajbagh Srinagar Kashmir .Pl. provide the service of national roaming at earliest.
Saika
Cell no [protected]

My son, who is studying in Manipal, came home to Hyderabad during the winter break. On returning to Manipal, he found his outgoing calls blocked because he had not used the sim for 3 weeks! Obviously, he did not use for 3 weeks because he was in Hyderabad and was using his Hyderabad Airtel prepaid sim. It is pretty easy for Airtel to verify that he was indeed using his Hyderabad SIM on these dates since that was also airtel. However, airtel...

Dear Sir,
This is ugandiran from Ponneri,i have been using Airtel DTH (Customer ID :[protected] For the past 7 - 8 month registered on my fathers name Chandraselvan.Recently for the past 5 days exactly from 11th Jan my airtel DTH was not working....i complained this problem to Airtel DTH Customer care,they gave me an SR No :1749885 and said it will be resolved within 12:30 of 15th we waited till that time no one showed up....and again i called them said all the thing to another person he said the Engineer will be calling within an hour and resolve u r problem,again the same thing happened no one showed up....i really fed up and called the customer care my call has been escalated to the Escalation Desk,The Executive said the problem will be solved with in two hours and generated me an another SR No. 1764511 ,again the same thing happened....i really fed up calling them and finally called them today(17/01/2010) ,there was no proper response from them and they just gine another id 40172777 the customer care Executive not escalating my call to the higher Executive also...
These guys are just making fool o[censored]s.
Please Help me in this Problem....

Customer Id :[protected]
SR NO 1 : 1749885
SR NO 1 : 1764511
Transaction ID : 40172777


Regards
Ugandiran C.

i live in kandivali(w),charkop sector 8. i got a airtel 3G dial up connection on 14th of jan. my complaint is that company demand 234kbps surffing speed bt i get only 30 kbps max 56kbps surffing speed, nd thats why i cant get the full service of the connection. so i want concession for this poor service of the company. below i mention the details of company provided modem and connection service.

[protected][protected][protected][protected]
Modem Information
Modem name: MMX300G 3G USB Manager
At port: COM 8
Firmware version: LWA0002.1.2_MG21A
IMEI: [protected]
IMSI: [protected]
[protected][protected][protected][protected]
Operator Information
PIN code status: READY
Network code: 40492
Network selection mode: Auto
Network mode: GSM
Signal strength: 69
[protected][protected][protected][protected]
Network Status
CS network registration: Registered,Home PLMN
PS network registration: Registered,Home PLMN
PS network attachment: Attached


plz it's very urgent....

hi,
This is rohini, i am using my number [protected]. somebody is taking the details of my number with the help of an airtel employee, kindly help.

I have Airtel Connection no. [protected]. Since I was to shift permanently from Delhi to Chandigarh, I had requested for deactivation in the first week of DEC 2009. I was persuaded by Airtel not to get connection deactivated and instead get same RELOCATED to CHANDIGARH. I received Airtel,s message dated 1/1/10 stating that 50% rental discount of 15 days shall be given. Further Airtel executive confirmed over telephone that I will not be charged for roaming in Chandigarh and Airtel Punjab region shall approach me for giving new number. When no one approached me till 15th, I contacted 121 who informed that there is no such plan for non charging of roaming. This was a surpise to me being contrary to what Airtel 121 had been commiting earlier till 1.1.2010. THIS SHOWS THAT THERE IS IMMENSE CONFUSION WITHIN AIRTEL AS CONFLICTING STAEMENTS ARE BEING GIVEN. 121 (AIRTEL CUST. SERVICE) HAS TAKEN MY REQUEST TODAY FOR IMMEDIATE DEACTIVATION OF CONNECTION THROUGH REQUEST NO. 30470929 & HAVE ASSURED THAT THE CONNECTION WILL BE DEACTIVATED WITHIN 24 HOURS THAT IS BY 17TH JAN 2010.
KINDLY NOTE THAT IF IT IS NOT DONE, I SHALL NOT BE LIABLE TO PAY FOR ANY CHARGES BEYOND 17TH JAN 2010. KINDLY DEACTIVATE AS ABOVE AND REFUND MY SECURITY IF ANY AFTER ADJUSTING PAYMENT UPTO 17TH JAN 2010. IF STILL I HAVE TO PAY SOMETHING UPTO 17TH JAN. THEN PL FORWARD UR BILL AFTER DISCONNECTING AS ABOVE.

My no. is [protected]. I hve noticed that my airtel bill amount exceeds the limit though i dont call much. Kindly therefore, send me the monthly bill by email so that I can cross check the bill amount with the no. of calls made by me. Kindly do the needful at the earliest & oblige.

This is with regards to a new Airtel connection we took on the name of Maxposure Media Group. An executive from Karshni Solutions name Rohan came & gave us SIM. You’ll be surprised we took the connection on 9th Jan 2010 & till date the number has not been activated. The concern person is not taking our calls and if we call from any other number he picks up the phone and says he’ll get the number activated.

Please find below the details:

Name of The Agent: Karshini Solutions
Mobile Number issued: [protected]
SIM No:[protected]

We have already lodged complaint at Airtel customer care, complaint number is 30447230.

Apparently, lot of fraud complaints have been registered against this agent, we checked on Google. We got lead of the agent from 121, I wonder what kind of agents Airtel has.

BIG COMPANIES...BIG BLUNDERS!

At dated 15/01/2010 I had got installed airtel digital tv by sai communication 884, T.P.Nagar Meerut u.p. after one hour the setupbox got hanged. There is a problem of hanging setup from time to time. I got realised that the Box is already used somewhere.Airtel installation peoples are supplying old/used setup boxes.

Anil K. Singh
Ganga Nagar Meerut
[protected]

Around half an hour back today (Jan 16, 2010), I got missed call from the number [protected].

When I called back at this number, I came to that It was from Dubai and the
caller said that he is calling from Dubai AIRTEL office. They informed about the lottery which I won worth 10 lakhs.
I aske the name - it wa some Mr. Vijay Kumar(probably fake)
The person asked me to give my account number so as to transfer money of Rs.10 lakhs.

He also said that around 130 Airtel number won this lottery.

This call deducted huge amount from my balance in mobile.When I called to
Airtel Customer Care, they said there is no such office in Dubai.I
was shocked that how someone got my Airtel number and trying to get information like this.
I request Airtel to take strict action against this number - or the series of numbers as mentioned above by other users.

Airtel is a brand, and I've been its customer for around 10 years - it should should consider this kind of complaints pretty seriously.
Any amount of money deducted may be re-imbursed back - thats a suggestion.
I hope Airtel keeps up to their brnd vlue and not let it get tarnished like this.
SIncerely

Hi,
I had taken the Airtel Postpaid connect in the plan offered by my company and Airtel Sales Executive( Mr. Mateen). The GPRS charges he had offered are Rs.199/- unlimited for the month, but my Nov. 09 GPRS charges in the bill was Rs 804/- and the Dec' 09 is around Rs1600/-. I had mailed several time to [protected]@airtelindia.com and called Airtel Service call center. But unfortunatly i never got positive feedback and no one is working on that. i really surprised when i saw to this month bill with huge GPRS charges. i was following from the last bill,, i had paid as i dont wnt interruption in my services.

My brother Shaival Chatterjee has an Airtel Prepaid Mobile Connection No. being [protected].We got it recharged with Rs.25,but to our surprise the balance started decresing without our knowledge everyday.
Upon calling to the Cust Care on 15.01.2010,they told us that a Joke SMS Service charging Re.1.00/SMS/day has been activated on 28.12.2009 by us which is entirely false.
It is the 4th time we have faced this sort of a problem with Airtel Prepaid in which they have activated a Service without our knowledge & consent & are blaming us insted for this.
Please help us in this matter.

Regards
Kunal Chatterjee