Airtel Complaints & Reviews

Sir,

I was staying in Dwarka, New Delhi, and got an Airtel Landline/Broadband connection ([protected]) installed at my residence. As I had to shift my residence from Dwarka to Netaji Nagar, New Delhi, I had requested Airtel to disconnect the landline/broadband connection. On 14.11.2009, representative of Airtel disconnected the line and removed the telephone insrument and modem.

Airtel had sent a bill for this telephone for the period 17.11.2009 to 17.12.2009. I have repeatedly explained to them that the connection was disconnected, instrument and modem removed on 14.11.2009 and there is no question of raising a bill for the period 17.11.2009 to 17.12.2009. But Airtel representatives continue to call me on my mobile for making payment.

I request your help in the matter.

Hi,
I am a Postpaid mobile([protected]) user of Airtel since long days back(from the day Airtel lunched in Orissa) .I got a sms on 04:02:2010 that there is a offer against postpaid user that they will get the connection in Rs. 999 with one month free.I have followed the instruction to buy over phone and followed by my phone i got call from Airtel's Mumbai office from[protected] and told me to deposit the money through their collection agency Shell Transource located at Bhubaneswar.At that pont of time I talked to that customer care executive regarding terms and conditions of the connection and she took the address where the connection will given and checked out and confirmed, once you deposit the amount within 24hrs you will get your connection Then the guy came to me and the guy came and I have deposited the required amount on 05:02:2010(2:43pm.)After that i didn't get any calls from Airtel's side rather I called up many times their customer care unit and many times it was showing inactive.Then I have emailed to airtel digital tv section at [protected]@airtel.in but on 6th of Feb but only received the digitally replied mailthat we will revert you back shortly.But there is no calls from their side.Today also I called up customer care unit at 10:310 an talked with their representative Mr. Asish Baranwal and he provided the customer id noi.e([protected]) when i asked for that.Repeatedly he also told me today you will be contacted by our unit shortly but it didn't happen till now.
If they are committing to get the connection within 24 hrs If it didn't happen then why they are giving so much publicity in TVs' medias and not also contacting also if there is any problem.It's a thing of Entertainment (which is attached with Emotions and feelings) to get relaxed.If to get a connection we will have to chasing behind time and again and waste our time .
So requesting you to please consider this matter and do the needful at the earliest.

Thanks and Regards,
Goutam Nayak
Bhubaneswar
Orissa
M-[protected]

my name is harshad jadav from vadodara gujarat, my mobile number is [protected] and i request for detail bill till december 2009.that time deduct chrges for detail bill, but not collect detail bill 16 jan 2010 after calling customer care that time my complain FFD but till date no solution, today i send mail nodal officer given airtel service is very very poor he is given 24 hours for wait .. but airtel company deduct amount and not given good service why ?

I want to activate SMS10 service i.e offered me from Airtel.
But If i send Activation request as "SMS10" to 51619
i got reply as " Inalid Requestor Mobile No."
I contact Lots many time to customer care but no one tell me what is problem..
I want that ..
Airtel Find out solution to this..
& i can able to activate & deactivate this service whenever i wants. There is no need to contact customer care again & again..

I am always with Airtel... But Plz I want this service....

'' hello sir ''
i am the user of airtel broadband with net connection ' sir' i registered for this complaint my airtel landline is not working i think its dead so i kindly request to you please accept my complaint my address [8149/6 arakashan road, multani dhanda pahar ganj new delhi 110055]

Dear Sir/ ma'am,

I am Sartaj Singh Chawla and have been a loyal customer of Airtel landline and broad band services for approximately two years now.

I have used the Airtel landline and broadband service for delhi - ncr region.

Unfortunately I had to relocate from Delhi and had to have the Airtel landline and broad band service permanently disconnected in the end of November'09.

I cleared all the bills before requesting the disconnection and received a confirmation of the disconnection around 11th of December-2009.

Incidently even after having the landline and broad band services disconnected, I received a bill against these services in the month of December. I was shocked by such treatment from Airtel after having such long working relationship with this company.

I called the customer care for Airtel for clarification. And was informed by the customer care executive "that the bill for land line and broad band services was tendered to me as I had requested re-activation of my account".

Last two customer care referrence numbers - [protected] and [protected]

This so called/proclaimed re-activation was completly baseless. I tried to explain to the customer care executive that I had moved from the city and there was no reason for me to have the number reactivated. and a fraud had been commited.

However I was informed by my peers and colleagues that I should still pay the bill for december even though an unauthorized activation of my account was done and request for re-cancellation.

I cleared the bill for the unauthorized re-activation and again requested for re-cancellation.

I called the customer care executives umpteen times on the expiration of their promised SLAs and was promised an new SLA each time on some pretext or the other. This was ofcoruse if I was lucky as most of the times my call was simply ignored or dropped.

To my knowledge, I have received more bills for subsequent months even after having payed bills for illegal reactivation and requesting for cancellation twice and Airtel has simply not been able to disconnect my connection, apparently this is too difficult a task.

It appears to me that I have now become a slave for Airtel and would need to keep paying airtel for the rest of my life. I was not aware that corruption existed at a corporate level with such a huge company.

I request your help and guidance on this matter as I have reached the limit of my fiscal and mental health trying to get this matter resolved.

With Thanks,

Airtel's most loyal servant

Sartaj Singh Chawla
+91-[protected]
sartaj.[protected]@gmail.com

I have purchased a airtel top-up recharge card, worth Rs. 30/- from, "Connection" situated at 234/4a, A. J. C. Bose Road, Kokata - 700020. when i start recharging, a messege appered that this is an used card. Next day i omplained to the store keeper, he told me that he will talk to his representative and askedme to come to next day. on another day, he told me that, they are not finding any voucher for this card is being purchased by them but accepted that they sold ot to me. they refused to give my money back. they doing fraud business over there, plese do take action for it.
regards:
Gurmeet Kaur.

Dear Sir
I am using mobile phone service of Airtel for last 6 years. Unwanted calls are always distrub me, like telemarketing calls & SMS any time, even SMS are recived at late night also.
I had resister my number in Do Not Distrub service in 18 Nov 2009 (reg. no.A[protected]) there is no result of that.
So please do some thing.

Manoj Diwakar
New Delhi.
Mobile No. [protected]

AIRTEL HAS APPLIED ME UNAUTHORIZED CHARGES FOR PCSECURE.

In application form it is not selected.
Moreover, executive didn't tell me the username and password for http://app.airtel.in/pcsecure/index.jsp
I called 121 to investigate about it.

Airtel is unable to quote reasons why PC-Secure was activated on my account without my consent at all.

For Airtel,

My name is Ravinder Singh, I purchased Nokia E 71 from Mobile World in October, I initially used the same with BSNL, just shifted to Airtel 2 days ago. Surprisingly the Airtel sent message that my IMEI number is invalid.

I called up Nokia, they said I have genuine Nokia product, they gave data base to Airtel a 2 months back, they did not upload the same to the servers hence I am facing the problem, I called up 121, but got a very very pathetic response that I have to get Validated my Valid and Genuine IMEI number. The customer service executive repeated the same again and again and didnt cared to listen to my problem.

If my phone is blocked on 9th February, 2010 I will certainly move CONSUMER FORUM against Airtel for sure without any fail.

My Details are below:

Ravinder Singh
Ph.: [protected]
IMEI No.: [protected]
Model: Nokia E71

I am the cuatomer of AIRTEL mobile service since 6th months. the company provide the
GPRS service in prepaid mobile and apply the charges Rs. 10/day.but some times they
apply fake charges. and unnecessary cut the Balance form my account. I had bear near about 500 fake charges from my account. I consult with customer care for this problem. they promise me to give my balance but they not give.
It also change the activation function and not inform to customer. i requested to you you should take action about them.

I am having airtel prepaid connection with No. [protected], Goa Connection.
I had not opted for any special VAS services except caller tunes.

I did not have sufficient balance, So, with huge financial difficulties I had recharged from bangalore for Rs. 50 on the above number, After successful recharge, I got an SMS -"Your A/c hass been Recharged with Rs.0.00 MRP Rs.50, Kindly pay to the retailer Transaction ID :- [protected]" Without a single paise credit. So, I called the customer Care Karnataka at 121, I spoke with one of the airtel CSR, He said that since the phone is in roaming so, all the recharges you make will not be credited and suggested me to try the recharge with the higher denomination .

Again after few minutes I had recharged with Rs.100, I waited for few minutes and I got an SMS "Your A/c hass been Recharged with Rs.1.00 MRP Rs.100, Kindly pay to the retailer Transaction ID :- [protected]", I was shocked by this and I called the customer @ 121 for another time, I spoke with CSR about the reason for not getting the amount credited, He replied that recharge for Rs.100 is not acceptable so you try with another denomination, and gave me the Customer Care Number :[protected] and said the the customer care number will also be charged with STD call rates.

Since, I did not have balance in my cell, I & called from a local landline to the number[protected] and explained my grievance to the airtel representative, He replied that I have called to Mumbai CSC, Since, it is a GOA connection so, call another airtel Customer Service center[protected] and said that this number will be charged at STD Rates.

So, I called another one more new number[protected] and waited for few minutes, then my call got redirected to the customer Service call centre, I explained my grievance to the airtel representative, He said that You cannot make any recharge in Roaming, You have wasted by making above recharges, I asked the reason for this and told to give me the number of any higher Official, He rudely disconnected the phone with loud voice.

If this is the situation then how much money is being unnecessarily held up by Airtel in the whole India.

I had also mailed about the same to the customer care & nodal officer, but there was no proper Response form the concerened.

Hi,
I am using the mobile services from Airtel. I am paying 30 Rs for the caller tune. I want my caller to listen a song, when they call me. But Whenever anyone calls me they get the advertisement from airtel saying "If you want to use called party ringtone as your ringtone press *". by the advertisement is over i picked up the call. What i need is either Free Subscription on Hello tunes or Advertisementless paid service

Sir,
I, Diptiman Ghosh became a consumer of Aor Tel Digital TV on 03/02/10. My consumer id is [protected]. Your service engineer installed the system at evening on that date. When I serched chennels I found optional channel Zee Bangla was not activated for which I had asked to that person. On 05/02/10 I had enquired the matter to your customer care he replied that they had activited Zee Panjabi insted of Zee Bangla and in any condition they can not change the channel. Then I request him to lodge a complain regarding this matter but, he replied no such procedure is available.
So, my complain is that why they have activeted a channel for which nither telephonically no in written I had asked to activate. Though they had not activited a channel for which I had asked to your service engineer. This is against the service reputation of Air Tel. I am a customer fo Air Tel post paid mobile also. But never I had face such type of problem. So, I request you to look into the matter and solve the problem.
Thanking you,
Diptiman Ghosh
Delhi 59
06/02/10

Respected sir/madam,
this is kishore kr goud .n i was worked as officer s1 in bharti airtel services ltd i was regein my job 06th aug 09 after 45 days iwas applied for pf amount emp id:B59115 pf no:HR/GGN/10693/30555 so pls solve my problem as soon as possiable

thanking sir/madam.

with regards,
kishore kr goud.n
[protected]

Dear Sir/Madam,

Since last 2 days, there is unreasonable deduction of 30 paise for every 10 minutes from my prepaid A/c. I have launghed my complaint with customer care centre and I am continiously contacting with customer care centre regarding this problem but the problem could not be resolved and no proper answer was received regarding the same. Around 50-60 rupees have been deducted from my prepaid account in last 2 days. Also, as per information received from customer care centre no scheme is currently active on my prepaid A/c. I am really not understanding about the deduction being made from my A/c.
Kindly help me on the above subject and do the needfull.
My cell no is [protected]

I am being troubled by Airtel Employees. As per the telephonic conversation on 25/01/2010 with Mr. MADHAV AHALAWAT,EMP CODE 98126,MOBILE NO.: [protected](, I paid my Bill of Rs. 1756,as he said that Rs. 400 has been waived off from my dues.Also,there is penalty of Rs. 75,m that is going to be adjusted in next bill as the delay in payment was due to the faults from Airtel. But people from Airtel are calling me every other day,some times asking for cheque no.,some times to pay the amount of Rs. 400,even today a person named YOGENDRA from payment cell called up.Also,the pre recorded messages are coming everyday.
I want to ask you why are you people so messed up with your work that you can not do any thing systematically.Right from the day I took the connection,you people are troubling me.I do not know whether you are doing intentionally or it is mistake.

Last time,when I put the complaint they said that they do not have contact details,I would like ask them,then where they send bills??????what about the landline no. they themselve have provided????????They are just cheating and lying to their customers just to make money out of them,THEY HAVE NO ETHICS.

Unhappy complain regarding self activate the services by airtel

Dear Sir,
i am the subscriber of Airtel GSM since last 10yr([protected])........but now i am facing the problem which could not be solved by your customer care though i have complained lots of time and they only committed my complain one time but i could not get solution yet..............pls deduct all (MISSU PACK & GAMES CLUB) services, I have been lost my appro. 250 rs till 1.5 months. pls solve this on urgent basis.

I Kaushik Ghosh and my mobile no is [protected]. I have recharge rs18 on 3rd Feb 2010 for getting the facility -call 20p/mints of one airtel no. According to airtel telcom system i was sent the sms(FF 18 A [protected]) to 59222 for activate the service on 4th Feb 2010 after 24 hours but they(Airtel) send me the reply "FNF no [protected] has been successfully removed (exchange of activation) on 5th Feb 2010. I was comlaint to airtel customer care for this prob. my complaint no -56440. They told that it will be solve on 8th Feb. Today they call me from [protected] at 2.13pm and told me that i can activate the service through calling 12141. But there is no option of activation my service. Now what should I do?

Dear Sir,

I got a recharge done last week and somehow I missed that my prepaid account was in grace period...I went to a local recharge agent and asked for rs. 500 recharge and he recharged and I got a message mentioning the amount of recharge and balance amount. I could not make calls and receieve calls and than came to know that my account in is grace period. So I went to get the validity enhanced with the rs. 43recharge. After that phone is able to call and receive phone calls but the initial recharge amount is gone. Now we have been running around and calling airtel customer care and they are not giving me any satisafactory solution and the amount back on my phone.

Need your intervention in this matter as the company seems to be cheating in this matter.

Please do the needful

Regards,
Vipin Kaushik

mobile: [protected]