Airtel Complaints & Reviews

Dear Sir,

This is to draw your attention to the level of services Airtel is providing these days to my prepaid connection ([protected]).Similar serious irregularities in services are reported by several customers residing at IIT Kanpur campus for more than a year.

I lodged my complain to customer care & nodal officer at Lucknow (Ref. No.:[protected] several times in last 15 days for my pre-paid mobile connection-number [protected])about the problem of "No NETWORK COVERAGE/SIM REGISTRATION FAILED".

Airtel customer care replied back to me once (beyond the schedule period) saying...."We would like to inform you that we have checked our system and found that your number is active as per our records. Hence we request you to check your SIM in the nearest
Airtel Relationship Centre and also, be informed that you can avail a
duplicate SIM at the cost Rs. 25/- to initiate further action."

Following their suggestion I visited the nearest Airtel relationship
office at Lajpat Nagar (Kanpur).The office replied me that my number is no more active and even the SIM replacement will not work as the number (corresponding record) may be under deletion.

I am using this number form 2005 and now all on a sudden the services are in danger of termination. I have recently recharged my number as well. It seems I am going to loose all the money as well and face unprecedented inconvenience as neither me nor other can contact each other with this number.

I am very much disturbed to find the sudden interruption in Airtel services. And even more the way they are treating the case. Similar problems are also reported by few of my colleagues in last one year repeatedly and they even had to complain to this forum.

I request an urgent help to this problem.


With thanks

Susham Biswas
PhD Research Scholar, IIT Kanpur-208016

i have tried hard to get a statement of my mobileno [protected] but could not get. Please send statement for Jan.2010 at my email id given above.
Please do the needful or show me way to get it.

recently i buy a new airtel connection. After activating this connection working properly for 3 days. after it is disconnected with a reason of bachelore accomdation .That's the reason again iam submitted my sbi passbook xerox and ecs check after that it will activated and properly working 4 days

after that same problem is repeated adress proff is invalid and no is completley disconected. I called so many times to 121, and they have provided one number [protected]. I have been trying to reach this number for the last 4 days, but it is giving message 'It's not a valid number'.

please considered that most urgently. I lost more because of the disconnnection.

Thanks&Regards,
[protected]

I have applied in 121 to stop the promo calls and SMS in Mid November, 2009 and they have replied that it will take 45 days for process. Till date i am gettiing promo calls and SMS at even mid nigjht also. Day before yesterday i have recd, a call but due to urgent missing i have not attended the call and after meeting when i have replied a recorded message was there and when i have disconnected they have set one ring tone and deducted 25 rs. from my account. My Mobile no. is [protected] & [protected]

my digital tv adaptor not woking properly i was complaining last 15 days for exchange my adaptor, but ther is no response against my compalint and i was visiting in her office atlest 3 times but they avoiding daily .
dealer employes talking rudly and mis behaviour on phone . when i was asking from him owers contect no. they told me that i dont hav ower no. and told me that dont call me again agian.
please sloved my problem and take action fast .my complaint no. 1814058 on 21st jan and 2nd 23rd jan 1802924
MY CUSTOMER ID [protected]
SV MARKETING
REWA (M.P)
DINESH SINGH CHANDEL
MOB, NO. [protected] , [protected]
.

dear sir,

i residing in rohtak, and was using airtel postpaid sim, i went to airtel relationship center to migrate my sim into prepaid. they took 3 days in this process. after 2 day working, my service has been disconnected. without any reminder. i go to relationship center. they told your papers are not ok.but i submitted my all related documents in time. they are not giving me the right reason. my no. is not working from last 10days(aproxx.). please take action to thsi relationship center .

my no. is [protected]

airtel relationship center no. is [protected]


thanks
deepak sharma

Madam,
I had never activated the Friends and family service in the number.I got barrage of SMSes and voice messages from you on this.Even if you see earlier offer of the day you were offerring me and suggesting me told him categorically to that it is the best offer for me.... But I had never taken up the offer....Last year or at the time it was introduced one and half year back somebody from your desk tried to convince me on that...I told him categorically not to activate this facility and you can see all my call history for two years to get the evidence.But to my surprise theis is going on for some time and perhaps for more than one year...I don't know correctly.By my estimate i have lost Rs.0.50p perday for nearly oneyear I had called the one number you have mentioned for 3 or 4 occassions in one year. but if you see the amounts depleted form my account must be more than Rs200 by this method .Hence I demand recredit of all the amount so wrongly deducted....I had an approximate calculation of the amount as Rs120/-.Hence I demanded refund of this amount...If you don't refund I will have assume that you do shady things and activate services without my confirmation or asking for it.If you see the refunds of deductions of Rs30/- and Rs 40/- recently will amply prove the untrustworthy nature of deductions....I am not asking for charity.I want the refund because of wrongful nature of your activity which is illegal and is not customer service.
Please refund...

V.Rajagopalan
25/1/10
----- Original Message -----
From: [protected]@airtel.in
To: [protected]@gmail.com
Sent: Monday, January 25, 2010 6:11 PM
Subject: Re: REFUND OF RS 120 AND .50 P /DAYFOR ONE YEAR WORNGLY DESUCTED. [|BAL|[protected]|[protected]|]


Dear Customer,

Thank you for contacting Airtel.

We understand from your previous interaction dated 22/01/2010, you have expressed concern over balance depletion for your Airtel number [protected].

We regret the inconvenience caused due to delay in replying your mail.

We would like to inform you that Friends and Family service was active in your account hence Rs. 0.50p was deducted in your account every day, however the same has already been deactivated and you would not be charged any more towards the same.

The waiver of Rs.30/- has already been posted in your account on 22/01/2010.We would not be able to pass the waiver as the waiver has already been posted in your account.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Nandini D
Nodal Officer
Bharti Airtel Limited

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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 22/01/2010 13:50:40
Subject: Refund of Rs 120 and .50 p /dayfor one year worngly desucted.

V.Rajagopalan
[protected]

I have this pre paid number.I recharged Rs 140 -in the month of November2009..Afterwards I have used the phone 5 to 6 times and each time I was monitoring the calls and the cost.I observed the following deductions in my prepaid recharged amount..

.50 perday although I had already deactivated any preferred number in 2009 January itself Also without my asking for any spl scheme 4 times Rs 40 has been deducted from my account. or Rs.as a charge for the preferred number which had been cancelled by me in Jan 2009.
Your interactive service has a subterfuge.It is activating instead of deactivating the numbers or services.Also you have not provided the option of cancelling any number or service in the interactive menu.Is it by design or wanton knowledge to charge the prepaid customers by design
Pl refund the entire deductions of Rs120 -taken away from my prepaid recharge over a period of one month.Although twice you have reinstated Rs30 and Rs 40 accepting your mistake Now I find that this is going on for one year ie Deduction .50p per day without my asking for any spl number etc.Please refund all these amounts immediately on seeing this notice with interest.
V.Rajagopalan
22 1 10 @1 30pm
(digitally signed)
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Dear Customer Care,

I have purchased a AIRTEL sim card bearing number [protected] before 4 days. I had submitted all the paper to retailer immediately. It was purchased for internet use purposes. For getting information about the scheme, I had talked customer cares executive on 121 immediately after the purchase within 3 to .30 hours. Due to some technical problem, I was compelled to talk many times to customer care executives. I had talked five customer care executives and senior officer too. I was shocked to get the contradictory information. Their information was contradictory to each other.

In result, after passing of four days, my sim card has not been activated with malafied intention. Consequently, I am unable to talk and use internet services. I have incurred a sum of Rs. 267 (activation charge Rs. 25, validity period Rs. 24, Talk time Rs. 120 and Internet Rs. 98) . I also remember, I had warned them if they are cheating me. In this case, I had demanded my money Rs. 267 back. I could not use used this email. I had wished to protect my rights and interests only.

I now request you to refund my amount because my service has not been activated.

Thanks

Regards

Gyaneshwar

CUSTOMER id: [protected]

I have received a message on the TV that my plan is being
changed w.e.f.28.1.2010

This is being done without my consent. How can the service provider change the plan and add and remove channels without my consent.

1. The message states that my plan is being shifted to south mega plan with effect from 28.1.2010. Consequently I will receive 37 new channels including HBO and will stop receiving 17 existing channels. They are not providing any details of the channels that will be added and the channels that will be removed inspite of calling their customer care and sending repeated emails to Airtel.

Is there a regulator to whom I can report complaints in the deficiency in service by Airtel ?

Arun TK

From: Vaghela Yogesh <[protected]@yahoo.com>
Subject: NOKIA+AIRTEL OFFER ON MODEL No 5130 XpressMusic
To: [protected]@nokia.co.in
Date: Monday, January 25, 2010, 3:30 PM


Dear Sir,

During the last week of Dec 2009, I had purchased a NOKIA 5130 XpressMusic Mobile Handset from CROMA outlet at Ahmedabad.

As I learnt from various advertisement on TV, an offer was made to the customer who will purchase NOKIA Model No 5130 XpressMusic and will first insert a new AIRTEL PRE-PAIN SIM Card.

Upon inquiring from an AIRTEL Pre-paid Executive, I was informed that there is an offer that a customer who will purchase the above Nokia Handset and first insert a new AIRTEL PRE-PAID SIM Card will be given talktime worth Rs 300/- in six instalments i.e. every month talktime of Rs 50/- will be credited to their account for six months.

Though, I have purchased NOKIA 5130 XpressMusic Handset and first inserted a new AIRTEL Pre-paid SIM Card Mob No [protected], it is more than a month but I am yet to get credit of talktime worth Rs 50/- for the 1st month as promised.

A such, I request you to look into the matter by finding out the genuineness of the offer and direct AIRTEL to credit of talktime worth Rs 50/- for the 1st month to my account on Mob No [protected] at the earliest.

In this connection, a reply received from AIRTEL is furnished below for information.
[protected][protected][protected][protected][protected]
Dear Yogesh:

Thank you for contacting Airtel.

With reference to your mail dated on 25/01/2010, for your Airtel number [protected].

We regret for the inconvenience caused in this regard.

We regret to inform you that, we are unable to process your concern we request you to revert the Offer sheet or pamphlet in PDF format to take further action.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards,

Pasca Pathinathan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
[protected][protected][protected][protected][protected]
In case you do not find the matter pertains to your department, I request you to forward the same to the concerned department for an early action. My repeated efforts to contact NOKIA through e-mails have failed.

Thanking you,

V YOGESH V
[protected]
[protected]

Mobile no. [protected] has been discontinue due to address change however I have submitted proof at Shahadara Airtel Outlets on 16 january.outlet staff said connection will continue by customer care centre(121) while customer care said outlet staff will continue. I have pail advance rent for one year and Connection is discontinue for last 25 days

unsubscribe the service
on my mobile no [protected] service of model of the day has started automatically probably from Airtel Live and it has been showing URL http;//203.115.112.5/modeloftheday/default.aspx?route=unsub for deactivating service but after clicking on it nothing happens and i hv been charged Rs.15 for every 7 days and so on. So i request higher autorities to look in into the matter and kindly deactivate this service at earliest and obliged me.

MAI AIRTEL DIGITAL TV KA CONSUMER HOON CUS ID [protected], 26/01/2010 SE MERE SETUP BOX ME SIGNAL NAHI AA RAHA HAI. MAI LOCAL DELER CHACHA TELCOM BASOPATTI DIST. MADHUBANI BIHAR MOBILE NO. [protected] SE MILA UNHE PROBLEM BATAYA TO UNHONE KAHA TECHNISION SE DIKHAO YA HAME 100 Rs. FEE DO JABKI MERA SETUP BOX WARRNTY ME HAI.CUSTOMER CARE SE CALL KARNE PAR COMPLAIN NO.1834844 DATED ON[protected] DATED ON[protected] DONO HI BAR PROBLEM SOLVE HONE KA MESSAGE MERE MOBILE PAR([protected]) AAYA LEKIN NA TO KISI NE PROBLEM SOLVE KIYA NA HI KOI AADMI THIK KARNE PAHUNCHA. MAI PARSHAN HOON.

I bought AIRTEL sim and have been using it. At the time of buying I gave proof
identity and photo. Recently I started to face a problem that whenever I call to any number, it is coming as "You have active call barrings." When I asked Customer Care they replied that I have to produce proof. Then I contacted AIRTEL office to give proof again. They didn't take and said that it would be activated. But so far it was not activated. My number is [protected]. My name is NARASIMHA CHARYULU GOMATAM, KRISHNA PURAM [POST]., ULAVAPADU [MANDAL], PRAKASAM [DIST]. Please solve the proble as early as possible and give a message if there is any problem from my side.

I bought IPTV connection on Airtel existing plan 999 PM (Landline + Internet) after paying one time charges INR 3999. When I bought IPTV got assurance from Airtel Sales representative that the entire connect may shifted to another location.

When I moved my residence from Noida to Indirapuram, Ghaziabad and raised request for shifting my connection it got shifted only Broadband and Landline but not IPTV connection. I am following up with Airtel and logged many interactions on the same issue.

I have shifted my residence on 1st January 2010 and my above tow service got shifted on 16th January 2010. After my chase and at least 50 calls to Airtel now they said that IPTV will be activated by 1sr Feb 2010.

During this period I was disturbed as there were many calls from my side and nobody form Airtel is able to give me correct information on shifting the connection.

Thanking You
Vivek Chaturvedi
[protected]

Hi,

I have been deducted 10 Rs every ten days, 4 times for Baba Ramdev health pack, which i have never subscribed. once in 10 days i get the message "your subscription to India Tv baba ramdev health pack will get renewed in 3 days and you will be charded Rs 10. To deactivate dial[protected]". Every time i dial[protected] for deactivating i get the message "Maaf kijiye hame aapki baat samaj nahi aayi". unable to reach cust service.
My prepaid number is [protected].

I am an airtel user and i got a call from Airtel Headoffice, Dubai. First a miss call was received. I called back to the no.[protected]. The person told me that he is from Kolkata Head Office and I have won a lottery of 15 lakh. He gave me a no. and told me call Adersh Kumar to get full details about it.
The no. was [protected] and the prson told me that he is from Dubai head office. And asked my account no. I FOOLISHLY gave them my account no. But when they told me to get scratch coupens of Dish tv I felt ther's somethin wrong. Then i searched on the net and found that mobile no.s belonging to Dubai starts from +971...
Then I recalled the person and scolded him and Told him THAT I WOULD GIVE THIS NO. TO POLICE.
Why the hell is no one doing anything about it.
Every one shud give their complaints to the newspaper so that many airtel customers are rescued from this.

Dear Sir

I am Ramashanker saraswat form delhi my mobile no. is [protected]. have sum problem reagding bill Plan for this number because there have no bill plan those he was talking to me

i m already may time complain to Airtel Customer Care 121 but no give any Solution to me. i am already complent to Airtel nodal officer but still not give me solution.

Compalin Number[protected]
Compalin Number[protected]
Comlain Number : 30429457


Told me Bill Plan by Airtel Executive

Monthly Rental 199

149 minuts free local and STD

Airtel to Airtel - 10 Paise

Airtel to Any Network Local : 10 Paise

All STD Any Network 50 Paise

Sms 150 Per Month Any Network

but give me Acutal Bill Plan:-

Rental 199

149 minuts free only local
50 paise Local
60 paise STD
150 sms only local

waiting your reply

thanks/regard
Ramshanker Saraswat
[protected]

I have a airtel broadband connection (Punjab Circle) on my name. I have complained atleast ten to fifteen times, for adjustment o[censored]nknown payment they have added to my bill regularly . I even launched a complaint through email, and was to have my response in 24hrs. Its been a month, I have no response to my complaint. Whenever I ask them to disconnect the services, due to inconvenience I have to face, they assure, that they would take care and again in the next bill I get, there is nothing done.

I dropped cheque for payment of bill for month Dec 09 in drop box situated at Airtel,Geeta Bhawan Office,Indore but it was misplaced by airtel team. I am paying the bill for last one year by this mode. Never encountered such problem. Only difference for this time was the drop box location. earleirs cheques were dropped at SBI main branch drop box. After repaeted follow up from 11 Jan 10 nothing happened, I then made stop payment of the check and made payment by net banking on 15 Jan 10. After 3-4 days I got a mail from Airtel Bhopal office that they have found the check what to do. I told them the status and asked them to destroy the cheque at their end. I thought matter is closed. But In jan month bill I am charged a late fee of Rs 75/- for no falult of mine. Beside this I already bore stop payment expense for no fault of mine.I lodged this complaint to Airtel and asked to resolve this problem within two days on 27 jan 10 but no thing constructive have happened. 2 days are over. I am getting calls for customer satisfaction survey, which is of no use because after taking so much of followups my problem is not solved.Is this the way to treat a sincere customer? I need settlement for this.