Airtel Complaints & Reviews

DEAR SIR / MADAM,

I HAD PAID MY AIRTEL BILL AGAINST MY NUMBER [protected], FOR THE MONTH OF JANUARY & FEBRUARY FOR RS.2300.00 THROUGH HDFC BANK CHEQUE NO. 013486 DATED 21.01.2010.
I HAD ALREADY SENT THEM AN EMAIL ALONG WITH THE BANK STATEMENT TWICE, WHICH REFLECTS THE PAYMENT TO AIRTEL (ATTACHED WITH THIS EMAIL) REGARDING THIS BUT MY SERVICES HAVE BEEN BARRED. DESPITE OF MY REGULAR FOLLOWUPS WITH THE AIRTEL CUSTOMER SUPPORT ALONGSIDE, I HAVE NOT RECEIVED GOOD SUPPORT & RESPONSE FROM THEM. AIRTEL HAS BARRED MY OUTGOING CALLS FACILITY AND THEY ARE SAYING THAT DUE TO SYSTEM UPGRADES FOR THE NEXT 4 HOURS THEY CANNOT HELP ME.

MY OFFICICAL AS WELL AS PERSONAL WORK IS GETTING AFFECTED DUE TO THIS.

SO, I REQUEST YOU TO PLEASE HAVE A LOOK INTO THIS MATTER ON URGENT BASIS AND HELP ME !!

THANKS & REGARDS,

ANKUR AGGARWAL
M: [protected]

I CHANGED MY POST PAID CONNECTION TO PREPAID AGAINST THE WISH OF THE AIRTEL VENDOR. I REALIZED THAT THEY WERE NOT HAPPY DOING THIS FOR ME. NOW AFTER ONE MONTH THEY SIMPLY STOPPED MY PHONE NUMBER. THEY SAY THIS NUMBER CAN'T BE ACTIVATED ANYMORE.

THIS IS RIDICULOUS -
THEY DID NOT PROVIDE ME ANY REASON FOR THIS TERMINATION OF MY PHONE NUMBER. THEY JUST SAID THAT IT SEEMS THAT YOUR ADDRESS PROOF WAS NOT PROVIDED AND THAT IS TOTALLY BASELESS ANSWER.
I GAVE THEM AN ADDRESS PROOF AND MY OTHER NUMBERS ARE WORKING WITH THE SAME ADDRESS PROOF.

I DON'T UNDERSTAND THAT HOW INDIAN PEOPLE ARE FACING AND TOLERATING THESE LIER COMPANIES. ONE THING IS FOR SURE THAT THESE COMPANIES ARE NOT DOING BUSINESS BUT CHEATING

Dear Sir/Ma'am,

I (Vipin Gupta) am getting unnecessary calls on my mobile number from Airtel. They call me everyday and ask for someone named "Shiv Tiwari". I have intimated them many times that I don't know any Shiv Tiwari. They are calling me again and again. Today I received a call, when I asked him to not to call me then he replied that "We will continuously call you". The numbers from shich I received calls are given below.

[protected]
[protected]
[protected]

Please take appropriate action action against of him.

I have intimated police for the same, but I have not lodged a FIR till now.



Regards,
Vipin Gupta
[protected]

sir
i was using your airtel no [protected] n [protected] n due to losing my cell n issue of network i made an complaint to yr airtel office at grant rd about d losing of my cells on 9/11/2009
further i had also paid a deposit when taking d phone ,now i am been still recieving d bill fr the period i hav not used d phone as it is lost
n now all my friends r been recieving calls fronm no[protected] and asking about my whereabout n other personel details by saying lies as they are calling up from some other company and not disclosing the actual co ie airtel
my complaint is that how my personel details of my callls i hav made to are used by you without my permission this is a serious offence of my rights to keep my personel details which cannot be used by you for any purpose whatsoever
i therefore request you to see that the co does not use my personel details ,and the

aakruti mistry

Hi

Have made a payment for my landline [protected] bill via transaction of Rs. 550.00 at Bharti Airtel on December 08, 2009 via AUTH # T61795. Same is not reflecting in their sytems, have tried calling/ complaining on the website several times 28633264 is the complaint number which shows closed on their website without no one bothering to call me! Have paid the same bill 2 times over.

Not only this i have been charged late payment fee of rs 75.

Need reversal of both

i am using airtel haryana no.[protected] from long time
my complaint is whenever i go to moga(punjab), its outgoing not occurs,only in going occurs.
i have complaint to haryana airtel several times regarding it through call as well as through internet but everytime they replied that they have solved the problem but problem remains same.
i have several complaint nos.like [protected],[protected], [protected], [protected],[protected], [protected], [protected]
i just want the problem to be solved and i dont want any compensation from the company.
thank you

To

The Management Airtell Digitaltv.

I have Purchased Airtell Digitaltv connection through Cridit Card payment on 31st, January, 2010 but still not installed and not received any call from your customer care deportment. Daily i am colling in customer care different peoples, they search with my details "Name: Akbar Ali Khan, Booking I.D No.7066453, Mobile No.[protected]" and said any record not found with this details.

Please cancle my connection and refund my amount Rs.999/- in my Credit Card A/c.

Please do the needed as early as possible.

Thanks

My mobile no is [protected].
My sim card not work, when i will switch on my phone that will give only no network and my phone model no is 3110c and when i will transfer my sim in another phone like 6060 it will give me the option that the phone restrictedand when i will transfer my sim in another phone like 7610 (old) it will give me the option that sim rejected.
So please give me the suggestion what i will do?
if you want to contact me then contact me at [protected],[protected] and [protected].
please contact me as faster as you can and please take action against my complain.Please listen one thing carefully,its my second complain please take action very seriously.

i got a message from airtel about free settings of gps and airtel live.
it was clearly mentioned that the setting is free and also the internet browsing is free.
if a company says to the customer that the service is free,then customer would definitely try it out,so what i activated the airtell live and gps.
so when i started net on my mobile. there was a option about see the pictures.
i clicked and a pic was downloaded. immediately i got message of airtel that my 10/- has been deducted form account for this service .i got shocked a single pic costs me 10/-.
i stopped the net right that time. it was the incident happened from next day.
the story started
i got started getting messages from airtel that.

"you have been renewed for the model_wap_pack subscription service from airtel.you have been charged Rs.5."

this happens 2 -3 times means deduction without being using the service. that was very annoying thing.
i called the customer care but they didn't received the call.that was very annoying.

after about 10 days tey again cut off the 15 Rs/- so i called the customer care they called that they r not going to give my money back. i quarreled with them at last they agree to give money which was deducted within last 24 hrs.
but they didn't return the remaining about 30 Rs/- what a [censored] .
backwas airtel .airtel is bhikari, MC,UMC.
sale kutte paise chorte hai...

Dear Sir/ Madam

My Name is Gulam Nabi My Airtel Mob No is [protected] had stopped working from last 7 days.that i have purchase this sim card on December 2009 .when i purchase this sim card i submitted all my document.

i contact Airtel Costumer Care The person who received my call said your sim card has been reject it will be not start again. due to your id problem;

But today i call to my same no [protected] this number is working.

i contact to my dealer Mukesh [protected] he told me it happened by mistake because airtel office put wrong id place to your id.

I visited the Airtel customer care office Ganpati plaza .Jaipur Rajasthan there was told this sim card update to another name please contact head office .

i request you to please help me above matter and help me to get my sim card replaced.

Your Sincerly

Gulam Nabi

Complain Number ( [protected])

Alternate number
[protected], and [protected]

Dear Sir

Myself Anupam Ghosh Choudhury Mob no +91 [protected] an user from West Bengal Asansol for the past four years.

I was informed by CCE official Airtel that if I recharge with Rs98 I 'll enjoy 2GB internet.The day I was informed that i recharged but i could'nt been able to access it I lodged complain atleast six times every time they said it will take 48hrs but till day nothing had happened .

I would like to tell you whether Airtel is enjoying the monopoly market in telecom sector or misusing the faith of the customer .

I have got no responsefrom you side .I hope that Airtel will solve my issue.

Regards
Anupam Ghosh Choudhury
+91 [protected]

On 10th Jan, 2010 I had called to recharge my existing NORTH MEGA pack. The person on the other side of the phone suggested yearly renewal of Rs 3035/- as it has a savings of Rs 550/-. On my asking whether the list of channels change, he assured it would not. I followed his instructions and yesterday evening recharged my account as current account expires on 24th Jan 2010.

Since the next day after renewal I am not getting ZEE Cafe. I have already made numerous calls to their customer care and escalated to Nodal office. This is the final response:

On 20-Jan-10 4:37 PM, dthnodal.[protected]@airtel.in wrote:

Dear Mr. Anirban

Thank you for writing to Airtel digital TV.

This is with reference to your e-mail regarding channel issue of Airtel digital TV.

Please accept our apologies for the inconvenience faced by you.
We have alreadyinformed you that we have checked our record and found that during your conversation with our customer care executive there was no any discussion with executive regarding zee café channels also we have already informed you that in mega dec-09 standard package zee café channel is not available. also would like to inform you that channel line up and price of each pack is subject to change without any prior notice and is available in select cities for a limited period.
Your Nodal Complaint no is : 40644182
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Assuring you the best of our services,
Regards
Nodal Officer
Airtel digital TV
PS: In case you require any further assistance, please:
- Email us at dthnodal.[protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

I feel cheated and mislead. My payment was subject to the fact that nothing changes with my current list of channels but clearly I was duped.

Regards,
Anirban Maiti

Dear Sir,

This is to draw your attention to the level of services Airtel is providing these days to my prepaid connection ([protected]).Similar serious irregularities in services are reported by several customers residing at IIT Kanpur campus for more than a year.

I lodged my complain to customer care & nodal officer at Lucknow (Ref. No.:[protected] several times in last 15 days for my pre-paid mobile connection-number [protected])about the problem of "No NETWORK COVERAGE/SIM REGISTRATION FAILED".

Airtel customer care replied back to me once (beyond the schedule period) saying...."We would like to inform you that we have checked our system and found that your number is active as per our records. Hence we request you to check your SIM in the nearest
Airtel Relationship Centre and also, be informed that you can avail a
duplicate SIM at the cost Rs. 25/- to initiate further action."

Following their suggestion I visited the nearest Airtel relationship
office at Lajpat Nagar (Kanpur).The office replied me that my number is no more active and even the SIM replacement will not work as the number (corresponding record) may be under deletion.

I am using this number form 2005 and now all on a sudden the services are in danger of termination. I have recently recharged my number as well. It seems I am going to loose all the money as well and face unprecedented inconvenience as neither me nor other can contact each other with this number.

I am very much disturbed to find the sudden interruption in Airtel services. And even more the way they are treating the case. Similar problems are also reported by few of my colleagues in last one year repeatedly and they even had to complain to this forum.

I request an urgent help to this problem.


With thanks

Susham Biswas
PhD Research Scholar, IIT Kanpur-208016

i have tried hard to get a statement of my mobileno [protected] but could not get. Please send statement for Jan.2010 at my email id given above.
Please do the needful or show me way to get it.

recently i buy a new airtel connection. After activating this connection working properly for 3 days. after it is disconnected with a reason of bachelore accomdation .That's the reason again iam submitted my sbi passbook xerox and ecs check after that it will activated and properly working 4 days

after that same problem is repeated adress proff is invalid and no is completley disconected. I called so many times to 121, and they have provided one number [protected]. I have been trying to reach this number for the last 4 days, but it is giving message 'It's not a valid number'.

please considered that most urgently. I lost more because of the disconnnection.

Thanks&Regards,
[protected]

I have applied in 121 to stop the promo calls and SMS in Mid November, 2009 and they have replied that it will take 45 days for process. Till date i am gettiing promo calls and SMS at even mid nigjht also. Day before yesterday i have recd, a call but due to urgent missing i have not attended the call and after meeting when i have replied a recorded message was there and when i have disconnected they have set one ring tone and deducted 25 rs. from my account. My Mobile no. is [protected] & [protected]

my digital tv adaptor not woking properly i was complaining last 15 days for exchange my adaptor, but ther is no response against my compalint and i was visiting in her office atlest 3 times but they avoiding daily .
dealer employes talking rudly and mis behaviour on phone . when i was asking from him owers contect no. they told me that i dont hav ower no. and told me that dont call me again agian.
please sloved my problem and take action fast .my complaint no. 1814058 on 21st jan and 2nd 23rd jan 1802924
MY CUSTOMER ID [protected]
SV MARKETING
REWA (M.P)
DINESH SINGH CHANDEL
MOB, NO. [protected] , [protected]
.

dear sir,

i residing in rohtak, and was using airtel postpaid sim, i went to airtel relationship center to migrate my sim into prepaid. they took 3 days in this process. after 2 day working, my service has been disconnected. without any reminder. i go to relationship center. they told your papers are not ok.but i submitted my all related documents in time. they are not giving me the right reason. my no. is not working from last 10days(aproxx.). please take action to thsi relationship center .

my no. is [protected]

airtel relationship center no. is [protected]


thanks
deepak sharma

Madam,
I had never activated the Friends and family service in the number.I got barrage of SMSes and voice messages from you on this.Even if you see earlier offer of the day you were offerring me and suggesting me told him categorically to that it is the best offer for me.... But I had never taken up the offer....Last year or at the time it was introduced one and half year back somebody from your desk tried to convince me on that...I told him categorically not to activate this facility and you can see all my call history for two years to get the evidence.But to my surprise theis is going on for some time and perhaps for more than one year...I don't know correctly.By my estimate i have lost Rs.0.50p perday for nearly oneyear I had called the one number you have mentioned for 3 or 4 occassions in one year. but if you see the amounts depleted form my account must be more than Rs200 by this method .Hence I demand recredit of all the amount so wrongly deducted....I had an approximate calculation of the amount as Rs120/-.Hence I demanded refund of this amount...If you don't refund I will have assume that you do shady things and activate services without my confirmation or asking for it.If you see the refunds of deductions of Rs30/- and Rs 40/- recently will amply prove the untrustworthy nature of deductions....I am not asking for charity.I want the refund because of wrongful nature of your activity which is illegal and is not customer service.
Please refund...

V.Rajagopalan
25/1/10
----- Original Message -----
From: [protected]@airtel.in
To: [protected]@gmail.com
Sent: Monday, January 25, 2010 6:11 PM
Subject: Re: REFUND OF RS 120 AND .50 P /DAYFOR ONE YEAR WORNGLY DESUCTED. [|BAL|[protected]|[protected]|]


Dear Customer,

Thank you for contacting Airtel.

We understand from your previous interaction dated 22/01/2010, you have expressed concern over balance depletion for your Airtel number [protected].

We regret the inconvenience caused due to delay in replying your mail.

We would like to inform you that Friends and Family service was active in your account hence Rs. 0.50p was deducted in your account every day, however the same has already been deactivated and you would not be charged any more towards the same.

The waiver of Rs.30/- has already been posted in your account on 22/01/2010.We would not be able to pass the waiver as the waiver has already been posted in your account.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Nandini D
Nodal Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E22563ACD537...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 22/01/2010 13:50:40
Subject: Refund of Rs 120 and .50 p /dayfor one year worngly desucted.

V.Rajagopalan
[protected]

I have this pre paid number.I recharged Rs 140 -in the month of November2009..Afterwards I have used the phone 5 to 6 times and each time I was monitoring the calls and the cost.I observed the following deductions in my prepaid recharged amount..

.50 perday although I had already deactivated any preferred number in 2009 January itself Also without my asking for any spl scheme 4 times Rs 40 has been deducted from my account. or Rs.as a charge for the preferred number which had been cancelled by me in Jan 2009.
Your interactive service has a subterfuge.It is activating instead of deactivating the numbers or services.Also you have not provided the option of cancelling any number or service in the interactive menu.Is it by design or wanton knowledge to charge the prepaid customers by design
Pl refund the entire deductions of Rs120 -taken away from my prepaid recharge over a period of one month.Although twice you have reinstated Rs30 and Rs 40 accepting your mistake Now I find that this is going on for one year ie Deduction .50p per day without my asking for any spl number etc.Please refund all these amounts immediately on seeing this notice with interest.
V.Rajagopalan
22 1 10 @1 30pm
(digitally signed)
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Customer Care,

I have purchased a AIRTEL sim card bearing number [protected] before 4 days. I had submitted all the paper to retailer immediately. It was purchased for internet use purposes. For getting information about the scheme, I had talked customer cares executive on 121 immediately after the purchase within 3 to .30 hours. Due to some technical problem, I was compelled to talk many times to customer care executives. I had talked five customer care executives and senior officer too. I was shocked to get the contradictory information. Their information was contradictory to each other.

In result, after passing of four days, my sim card has not been activated with malafied intention. Consequently, I am unable to talk and use internet services. I have incurred a sum of Rs. 267 (activation charge Rs. 25, validity period Rs. 24, Talk time Rs. 120 and Internet Rs. 98) . I also remember, I had warned them if they are cheating me. In this case, I had demanded my money Rs. 267 back. I could not use used this email. I had wished to protect my rights and interests only.

I now request you to refund my amount because my service has not been activated.

Thanks

Regards

Gyaneshwar