Airtel Complaints & Reviews

To,
The Marketing Head
Bharti Airtel Ltd.
[Sub. Denial Of Broad Band Connection Even Advance Payment Released]
Sir, on 6-1-10 I contacted your retail officer Mr. Aashish [Mob. No. [protected]] for a broadband connection [a gift to my newly wedded daughter] Neha Joshi 532 ka/217 ka, Pandeytola Aliganj Lucknow.
After a satisfactory site survey he along with Mr. Naveen , sales executive [mob. No. [protected]] made paper formalities [form sl. No. 135746] and collected a cheque of Rs. 1800/-[no.505170 date. 6-1-10 bank of Baroda] as three months advance rent with an assurance of connection within 48 hrs.
On 8-1-10 at my third reminder he informed me that it is unsure to install the connection because of lack of infrastructure at site and he will give me final yes or no before 5 p.m. which he never did.
On 9-1-10 I made a call to him but no response, bounded me to stop the payment of cheque to avoid any foul play which cost me Rs. 57/- as stop payment charges.
Now is this the real performance of AIRTEL making tall claims to be the No. one efficient service provider with such irresponsible and poor performance team.
May I hope to hear some words at the earliest from you for such humiliation and embarrassment by AIRTEL.
Regards.

R.S. SHARMAA
D-1/80 Sector F JANKIPURAM LUCKNOW
MOB. [protected]
[protected]

I had recharge my Airtel prepaid Connection with Rs.444. The problem is that The amount is not updated into my regular a/c. I had talked to customer care and they said that try it with *123*5# number. I called and it says that your dedicated a/c balance is Rs.444 and expiry date is 1 month. I haven't opt for any dedicated a/c and never asked for any other a/c.


PLs consider at the earliest.

Hello,

There are constant calls (minimum 15) and messages from this airtel number [protected]. This person is really creating troubles. This person keeps calling till you don't receive the call and use all free modes of SMS from internet to trouble other. Please track/audit the calls made by from this number to other numbers on 9-Jan[protected] PM. Its irritating. Kindly let me know how can i avoid calls and messages from this number. Airtel Service Center, you help will be truely appreciated.

* (This is what i recently have written to airtel nodal office and their other departments and all that has happened to me within the last four months o[censored]sing airtel dth service.)

Dth service - continued harassment/ no help from customer support‏

Hello,

I am using airtel dth service since october 2009 (Customer i. D - [protected]), have got 1 + 1 multi connection. I have made full payment for one year in advance at the time of taking connections. Firstly, i had wrongly been given a low price channel package (Since october 2009) on my second multi connection but charged me for the higher/desired rate channel package. All the channels were freezing from the very first day on one of the dth connection, the set top box was performing really slow and a other few problems i have noticed during this time. After causing me all harassment and a lot of pain, and by making 25 calls, speaking and explaining my situation each and every time to at least 10 different customer advisors, 6 team leaders/supervisors, 3 customer retention executives, 5 technical engineers; finally my dth channel package got rectified during november 2009.

Now from the month of december 2009, both of my dth connections are showing continues video and audio disturbances all over the day, within different time gaps. I have already complained 7 times at least, calling 16 different customer care executives at least (Their is no way to track the last person i was speaking to and they don't disclose their i. D, neither do they maintain any notes on the last conversation with the customer to avoid repeated explanations every time and inconvenience causes due to that), out of which nine couldn't understand or shown interest in resolving my problem and disconnected my calls in between after keeping me on hold and saying me to wait and that they are transferring my call to their senior. This again has caused me a lot lot harassment/trouble by wasting my time and effort, and and still the problem is not resolved, i. E till 13/01/2010. During this time, six different airtel dth engineers have already visited my house and all of them couldn't find any logical clue to the real problem, and the last time they just changed some hardware device on mere guess work, saying me that now the problem won't come (Without even intimating me that i'll be charged for that replaced hardware and that as the connection is hardly four months old yet the malfunctioning hardware is not covered by airtel). For this hardware rs.1050 has already been deducted from my airtel dth account on the 12/01/2010 without my permission. As a matter of fact the the same video and audio problem is continuously coming and has never stopped till this day.

Again, i have already spoken to at least six different customer advisors in between 12/01/2010 to 13/01/2010. Five of them (Their names are faisal, anurag, sandeep, seema, sunil) listened my full case and finally said me that they are transferring me to their senior, kept me on hold and disconnected my call after few minutes. They never told me their i. D despite requesting them for the same during the whole conversation. The last female customer advisor who attended my call today (On 13/01/2010) at about 13:30 has registered a complaint first time for the video and audio problem in my dth service, and that it'll be resolved by 17:00 today. She also told me that she has made a request to refund my rs.1050 for the wrong charges deducted from my account due to unnecessary hardware replacement by airtel dth engineer. I have also requested her to make a complaint to refund all of my subscription charges on both of my dth connections for the number of days this problem is causing me problem. She assured me that she has registered all of these complaints/ requests (Reference no. 1754481) and my problems will be resolved asap.

Airtel recently have stopped telecasting the world space radio service within their dth service, which they have promoted hugely through advertisements during the marketing of their dth service. These world space radio service usually comes for a monthly charge, if taken separately. But as airtel was providing it for free, so it was one of the main reason that i have opted for airtel dth service out of several other service providers in the market. These channels have stopped coming on my airtel dth service from the last one month (December 2009), and in place are are replaced by the regional fm radio stations, which are of no use to me.

I guess i shall now appoint a separate staff to handle the airtel dth service due to the time and efforts it need to get the "world class service".

I am writing you this letter (Nodal officer, airtel) despite knowing the fact that you'll soon going to send me another email address (Write to '[protected]@airtel.In', which i have already did) without even reading this whole letter to contact with for the above problems. And that the next person/department ([protected]@airtel.In) will generate another automated message/reply, and then finally this letter will be lost forever in the precious airtel database without any further response or reply. I know these facts coz i am facing all these problems from the very first day, since i have made a mistake taking airtel dth service. But since i have already made the mistake now, so i have got no other option but to struggle or going to the consumer court. So i am only gathering important evidence here, by giving you another chance to perform.

Regards.

dear sir ,
I have purchase Airtel-Datacard before three month, I had not getting any problem with it .
but from last week it is not connected properly inspite of having balance and proper network.
i make complain many times varbally but issue not resolved.pls do needful.

Rgds//
Akhil Kumar saxena

In the month of December 2009 and January 2010, I made some international calls from Delhi to a Europe mobile number in France.
I got my itemized statement and in this the international calls which are not completed (like user is busy, phone switched off, user disconnect the call) are also get billed.
These calls which are not completed should not be charged. In this the maximum calls of duration 1-10 seconds are the not completed calls which automatically get connected to the automatic answering machine which reply something in french like "User is busy, Please try after sometime" same as it happens here in India for Airtel also.But we are not getting charged for those calls.

I am using Airtel prepaid card. On Jan 11, 2010I received three continuous SMS from Airtel Number 543211.I just opened first SMS immediately money deducted from my account .


Immediately I sms them to cancel the helloring tone and call the customer care no [protected] to unsubscribe this service. They assure me that they will do it but till date (13/1/2010) it is not done. Really fed up by this without our knowledge they change the hellotones and then charge us. You are requested to look into this on urgent basis. I


I

Dear Sir/Madam,
I had applied for Airtel broadband internet connection on 23rd november 2009 and paid Rs. 1800. The application number is SEF No. CH 955709.
The person to whom I paid the amount is Mr. Raymond (SO Code:SD 2103006, Mob:[protected],[protected]). He told that within 7 days I would receive the connection. After ten days had passed, I called him and asked about the connection. He told that there was some technical issue like the port was full and asked me to wait for another 1 week. After that time, I called again and he told the same thing, and this repeated for nearly 1 month. I was mentally frustrated. Then I called him and asked him to cancel the connection and refund my money. He asked me to contact customer care.
Then I called Airtel Broadband Customer Care and asked them to cancel my connection. They gave me a request number[protected] and told me that I would get my amount by cheque through courier by 28th december 2009. But I didn't receive the cheque. I waited till 5th january 2010, then called again to airtel broadband customer care. But They gave me a new request no[protected] and asked me to wait for another five days. I don't understand why they gave new req no, because when they gave first req number, they told that my application was cancelled and the refund was in progress. Whenever I call, they are giving request numbers only.
I am not blaming airtel as a whole. But I don't know why they are doing like this. By believing them only we are paying the amount. For the past one and half months i'm calling them often. My time, energy and money for calling them each and every time are wasted.
I request you to kindly do the needful.

Thanks,
James Majori Athersia.

Hi

I am an Airtel prepaid customer (number[protected] and have been hopelessly stuck with a problem with my tariff plan since 17th of December.

Based on Airtel's offers I had recharged with Rs 77 on two occassions.
1. Recharged with Rs 77 on 17th September 2009 - which would give a talk time of Rs. 10 and change the calling rates to 50p/60p for 3 months.
2. Recharged with Rs.77 on 19th October 2009 - which would give a talk time of Rs. 77 and change the calling rates to 50p/60p for one year (not 3 months).

I have messages from Airtel confirming the recharges.

I had noticed that I am being overcharged for my calls and had raised a complaint on the 23rd of December 2009. I was incorrectly told that the plan was only for 3 months and I will have to recharge with Rs 36 to continue on my plan. I had corrected the person calling back, that there was a separate recharge for Rs 77 (Point No.2 in the previous paragraph) on the 19th of October 2009 which should have extended the tariff validity to one year (not 3 months). Since then I had raised several other complaints.

I have since lost my mind trying to keep track of the complaint numbers that the Airtel Staff have been giving me. I have spent several hours with the call-center staff and multiple floor managers, but no one seems to have a clue about the problem. The floor managers seem to understand the state of the technical glitch, but fail to convey this to the Technical Department in the correct manner. As a result, the problem gets closed and my Tariff Plan does not get changed. What is most annoying, is that I don't get a call-back from Airtel informing me of the call status - I have had to call back on almost every occasion to find out the status and when I do, the floor manager attending to me tells me that my plan is valid for only 3 months and I will have to make a plan change once again. Every time it goes back to square one and I have to start ALL over again explain what has happened.

I had even emailed [protected]@airtelindia.com regarding this and promptly received an acknowledgement saying that I would receive a response within 24 hours. It has been 3 days and I still have not received a response.

I once again called the customer care and found my way to an arrogant floor supervisor who told me that the second recharge will not be valid as this is some "special recharge" that cannot be applied over another "special recharge" which is ABSOLUTELY ABSURD! If one cannot be applied over another, then that should have been clearly specified when Airtel sends out broadcasts and not in a situation where customers end up finding out much later on.

Someone from Airtel please validate if this is true.

Airtel disconnected Mob. no.[protected],-USB Modem- with no intimation to customer although my mob.no.appears on appl.form!! Not used to treatment like this,coming from Germany!! Airtel should have courtesy to call customer i[censored] have difficulty in address confirmation! Loss of Rs.79 plus my free time and transport costs from Kovalam to Trivandrum - Pattom showroom -
Out of sheer courtesy expect AIRTEL to give 1 month free connection!!
Regards
S a w h n e y

THERE IS NO ANY RESPONSE FROM AIRTEL PAST TWO YEARS - MANY COMPLAINTS MADE THROUGH CUSTOMER CARE AND EMAILS ALSO.

PLEASE REFER MY EMAIL TO AIRTEL AND ONLY ONE REPLY FROM THEM BUT NO AFTER RESPONSE.

EMAIL REPLIED BY aIRTEL ON 16TH APRIL 2009.

Dear Mr. Padmanaban,

Thank you for contacting Airtel.

You had expressed concern over the network coverage for your mobile number [protected].

We understand your concern and will work towards resolving the same.

As per the Service request number 21189505, We wish to confirm that we have forwarded your concern to the respective department and our team will contact you shortly in this regard

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements.

For further assistance, mail us at [protected]@airtelindia.com.
Warm Regards,

Sathish M
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

[protected]Original Message[protected]
From: Padmanaban.[protected]@hcl.in
To: [protected]@airtelindia.com
Cc: paddu.[protected]@gmail.com
Sent: 16/04/2009 13:05:28
Subject: [protected]


Dear Sir Madam

Sub: Network Tower problem in our complete area (0 to 10% available)

Ref: My compliant no: 21189505

I am the regular user of Airtel post paid connection ([protected]). I would like to inform you that past more than one year we are facing lot of network problem in our area (Chennai ¿ 600055 and also near by areas) only for Airtel. Also we are given lot of compliance through customer care but there is no any response.

Voluntarily I can help to Airtel for any study or site field visit. Just imagine 6 months back Vodafone and Aircel tower has been placed in our area. After that lot o[censored]sers from Airtel changed their numbers to Vodafone and some people to Aircel. I don¿t want to change my number. My number and my brothers number everything in RELIANCE and HCL CUG numbers. We are working in this well concerned. So only we like ¿Airtel¿ because of Airtel also well concerned.

Airtel is the No 1 in telecommunication then why you are loosing lot of connections in the main area in one of the Chennai city.

I am waiting for your immediate response. I can be coordinate support to Airtel to grow up more.

(My Residential Address: R. Padmanaban 4 14 D V K Naidu Street Veerapuram Chennai 600 055. Cell: [protected].)


THANKS

PADMANABAN.R (CELL: 0-[protected])
CHENNAI

Dear Sir/Madam,

My last employer, Bharti Airtel Services Limited , had duly submitted my PF withdrawal forms (Forms No.19 & 10 C) to the Regional Provident Fund Commissioner on October 2009. My PF no is HR/GGN/10693/013169.

This is January 2010, and I'm yet to receive the remittance in my bank account as indicated in the forms. Kindly help me to go about this business. I'm currently stationed out of Hyderabad, and it is physically impossible for me to go and check up on the Delhi RPFC office.

Hello,

I am P James Sushanth Anandraj, one of the Airtel customers with Prepaid number [protected].

I am repeatedly getting text messages from the number from 5432101,

I was trying to call customer care for prepaid customers121 but I was shocked to hear no option where I can talk to customer care team. I am bit disappointed as I felt this situation is like a trap for the customers where they cannot get out.

Please kindly sort the issue.

Thanks and Regards

P James Sushanth Anandraj

Hi ,

I have lost my Airtel prepaid SIm [protected] during travelling from Taramani to Chennai Central station on [protected] . I have dialed in my number and somebody picked it also . but now there is no answering. I have complained in customercare to block it to avoid any misuse of it. But they are telling that the name and address i am providing is not matching with the data in their database. As it is prepaid i am not bothering about the SIm. But any misuse happend from this number I wont be responsible.

Hi,
Recharged recently my family's airtel mobile no.s [protected], [protected],[protected] for Rs.200 each( i.e. Rs. 200 for each mobile number). For all the three numbers i got recharge successful messages. But , the balance is NOT UPDATED in all the three numbers.

It indicates balance is in some dedicated account which expires in February 07, 2010. For checking balance i have to use *123*4#.


I want to know why this problem has occurred and what is this dedicated account 4?

The dealer says this problem is happening to all the other airtel customers recharging in bangalore, tumkur (my Place), etc.

I request airtel to Please look into the matter

a bill payment in cash using kisosk facility for a sum of rs.1000/- on 8.1.2010 at 16: 40 hours vide receipt number RRMER/MEIER2AERE and the Trans ID :[protected]
THE PLACE OF PAYMENT OF BILL : M/S. BHARATHI AIRTEL, PARRYS CORNER, CHENNAI -104, BEHIND GENERAL POST OFFICE. 1114003TNXQUARE.

the bill has not reflected and connivance of the same, enrich their agent to collect the payment.

Dear Sir,

I am a Chanel partner for Airtel prepaid since last 10 years in andhrapradesh.last 4 months back i got notice for comercila tax department of andhra pradesh for vat tax. in this notice they are asking me to pay 4% vat tax on suk's,recharge and easy charge it will comes up to 80 lacs tax only. local company people and responding timly. what can i do sir ? am waiting for your possitive reply.

Thanking you sir,

Regards,
M.SRINIVAS RAO
KARIMNAGAR
[protected]

Hello i am a dental surgeon (dentist) working at my own dental centre
cheema dental implant centre 213 model town jalandhar city punjab , i bought two pre paid airtel numbers for my business [protected] and[protected] , a call from company about verification of name of owner is recieved by me on number[protected] and c all for verification on another number[protected] was recieved by my assistant.
2 days after my boyh numbers are disconected and now when i try to call my number the computer gives a tone please check the number.
after this i approached prince telocom model town jalandhar from where i purchased these numbers he told me to contact airtel office , i left my office speciaally for these numbers and reached bmc chowk airtel office there i talked to a singh gentelman he told me to go to first desk there was a lady who checked tmy number and told me that these numbers are black listed as you are running more that three airtel prepaid numbers , surprisingly i told that lady that i own only these number except one post paid airtel number [protected] , she talked to his senior on phone that nothing is possible with these numbers talk to your dealer from where you bought these numbers.
i told her that if there is some other number on my name let me know because i never bought any prepaid airtel number before except [protected] which is now no more with me i left the number and sim is with me and the number is now working with any one else.
she was so rude and the i asked her name and tolh her i will make a complaint of you she told me do whatever you like. Her name is Rajwinder and working at airtel office BMC Chowk jalandhar.
so discusting and rude behaviour, gave me mentol agony , my business is stuck due to non working of these numbers.
no one is there to hear i bought these numbers for 1200 inr and i was having balance of 250 inr in[protected] is there any body which will hear me or resolve my problem or india is a dumb country i am planning to write to TRAI.
sure i will approac it.
Dr Amarjit singh cheema
213 model town jalandhar
punjab india
www.dentalimplantsjalandhar.com
www.implantdntistjalandhar.com
email- [protected]@dentalimplantsjalandhar.com

i have airtel prepaid connection on my nokia5800 mobile.i can activated gprs on my mobile.i can subscribe Rs,95% rate cutter also.my rate cutter have 50mb to browse free & validity ends in 31 january.still i have 20 days to go end validity & 50 mb avail browse freely.
but they reduce my amount on my account for the past 5 days.they autometically reduce amount & free space on my account.i have 20 days to validity expire & 50 mb space to browse freely.but why they reduce amount & free space on my account.
i can formate my memory card & hard reset my mobile number of times.but still problem aqquires.
i can contact airtel customer care.but thuey dont know why this happend.plz help me

Airtel one of the leading telecom provider is literally cheating . I do not regret to use the word "cheat" because this is not happening just for me but for many people out their and with many of my colleagues.

The story goes like this :

Even though my friends warned me again airtel wrong commitments , it trusted Airtel brand name and applied for a new airtel connection , after inquiring in the near by airtel relationship center , I was informed that there is no feasibility in my street .

How ever I received a call from the agent names Shivanna from Sri Adhithya Sai Associates who's office in Basavngudi . He came to my house checked the feasibility and mentioned that he can pull out a line from corresponding street . I gave a check of 5000 the next day[07/10/2009 ref : TBLR0034112] . And the agent just dissapeared.

After 3 weeks when I called airtel they mentioned that there is no feasibility[What the crap ?] and mentioned that I will get my check back in two weeks.

After two weeks I called and gave a complaint[ref : 26463574] , I got a response saying that I will get it with in 45 days .

I waited for 45 days with patience and called after that and logged another complaint [ref : 27686156] , I got a response saying that I will get it in 7 days and todays date is 11/1/2010 and its almost 3 months .

May be this is cheap tricks of the the sales people to increase their figures . But its really irritating and I am not alone , here are few similar threads :
http://www.consumercomplaints.in/complaints/airtel-broadband-connection-c250553....⇄
http://www.consumercomplaints.in/complaints/airtel-broadband-connection-c162297....⇄
http://www.consumercomplaints.in/complaints/airtel-broadband-connection-c131175....⇄
http://www.consumercomplaints.in/complaints/airtel-broadband-connection-c251870....⇄
http://www.consumercomplaints.in/complaints/airtel-broadband-connection-c246169....⇄
http://www.complaintsboard.com/complaints/airtel-broadband-c265194.html#c456021
http://www.complaintsboard.com/complaints/no-progress-for-installing-new-airtel-...⇄
http://www.complaintsboard.com/complaints/extreme-delay-in-installationgt1month-...⇄
http://www.complaintsboard.com/complaints/extreme-delay-in-installationgt1month-...⇄
http://www.consumercomplaints.in/complaints/airtel-broadband-connection-c196766....⇄

Many more :
search in these sources :
http://www.consumercomplaints.in/bycompany/airtel-broadband-connection-a13179/pa...⇄
http://www.complaintsboard.com/complaints/

Not sure whether I will get my check back !