Airtel Complaints & Reviews

Hi,

I have applied for Airtel broadband connection through online on 03-Mar-2013 (Ref [protected]). Very next day i got the call from airtel and they collected my house locality to check the feasibility. Later they called me again and confirmed that feasibility is there and i will get the connection once submit the requred documents. On 04-May-2013, one person from collection agent came to home and collected required documents along with advance rental of Rs. 5750/-.Same day i got an SMS from airtel that they did received my documents and my request will be processed in next 3 working days. (Ref number:[protected]

On 07-Mar-2013, i called up customer care to get the status of my request and they did not have any info. So, i decided not to go this connection and asked customer care person to raised a request for cancellation. In another few minutes i got a call from one person from airtel (His number is [protected]) there is no feasibility to get the connection. So i did asked him to return all the documents which i submitted which applying and that person is reluctant to reply.

Now my money is with airtel and they did collected without done any service for me. When i asked the customer care, they were telling i will get it in next 21 working days. Which is more than a month.

Like wise so much money Airtel is making without doing any service to the customer and they are increasing their credit balance with people's money. Who will pay the interest for those 21 working day (i assume i might get my money with in 21 days.)

1. Initially Airtel said, my house has feasibility to have internet connection.
2. Once they collected the money, now they are telling no feasibility to get the connection.
3. They need 21 working days to give the money back to customer. Will they interest for those 21 days?

Can you please take necessary action against such cheating company. Since many people are facing this issue and Airtel is enjoying with people's money.

Thanks,
Vijay

Sir my name is Lalit and my airtel no is [protected] I recharge it with 655 for 3gb 3g data costomer care told me to for 3 mbps speed but it is giving 35 kbps speed when I complent they giving me time 3 times but no solutions at all plz help me...

I have Airtel prepaid mobile connection with mobile number: [protected].

For the last six months, i have been deducted Rs.2/- per day for Health Tips Service, value added service which I have never requested for.

On 11.3.2013, I have contacted the customer service No.155223, mentioned in a message sent by AT-ARWINF, and complained this and asked to stop all value added services with immediate effect. Further, I directed that I should not be given any value added service without my written request.

The customer executive, told that he has just then stopped all the Value Added services and I will get a message that the service is stopped for me. Then I received a message "Hope the concern related to your airtel mobile has been resolved to your satisfaction. Your Ref.No. is CBD0V" sent byt AT-AIRCCM. at 11:48 am on 11.3.2013.

BUT, BUT, again, i received a message at 2:25 pm on the same day (11.03.2013) that "YOU HAVE BEEN RENEWED FOR HEALTH_1 SUBSCRIPTION SERVICE FROM Airtel. You have been charged Rs.1.0" from AT-AIRINF.

First starting the value added service which I have never asked for, is ILLEGAL on the part of AIRTEL.

Airtel's again renewing the value added pack even after My complaint and their confirmng that the service is stopped, is CHEATING.

Hence,I request to stop all value added services immediately, IMMEDIATELY.


Stanley.
Chief Secretariat,
Puducherry.

I am using airtel prepaid number [protected] Regularly some amount is being deducted from my airtel connection no on account of data/internet charges. I tried to contact and register my complaint but the customer care does not listen at all.I am totally frustrated.And all the customer care nos including 121 doesn't give us option to talk to the customer care officer neither the option to De-activate the services which were not requested.

You are advised to refund this amount which is being deducted on and off without taking any permission/feedback from me and deactivate the internet services from my no [protected] which was never opted/ requested by me.

Sir, My first internet pack rs 25/-secreat code will be damage serial no is : [protected] plese ! send secreat code to [protected]@gmail.com plese

Hi, I got my airtel number [protected] ported to Vodadone in Septemeber 2012. However in spite of continous reminders they have not yet refunded my excess amount of 1117.37. There is no response from 121 and when I try calling [protected], they put me on infinite hold.

Dear sir,
I have recharged with 3G internet pack of Rs. 9 on my Airtel number [protected] but there is no internet access.
I have also complaint about that to 198 complaint number but no resolution is given to me.
This problem caused 4 times to me.
Please refund my money or troubleshoot that problem & renew that plan.

Thanks & Regards
Ashish Gupta
Mob:-[protected]

Dear sir / Madam,
Sub :- Activation of 3G airtel data card IMEI [protected] & sim no.[protected], Mobile number 3F

This is to bring to your kind notice that I purchased Airtel 3G data card from Airtel 3G data card seller whose name is JEGAN (mobile no:[protected]) for cost of 1000Rs/-. He took all the necessary documents PanCard xerox/Voter ID xerox..etc. He promised that it will be activated within 4 working days. Till now it is not activated even after 3 weeks completed. He is keep saying "due to technical problem it is not activated". Now he is not picking my calls at all.

Regards,

Sudheer Kumar
my mobile number [protected]

I requested prepaid to postpaid conversion on 5 March 13 and paid INR 250/-. No conversion has taken place and When I raised issue with airtel customer care., they ask me details like Account no. and Order No. No such detail was provided to me so I do not have that information.
I have already provided following details to the Airtel Customer care agent named Sharanamma Patil.
1. Request date: 5 March 2013

2. Area / Location of the Airtel Relationship Center: SCO[protected], sector 22
B, Chandigarh

3. SIM number:
Old Sim No.[protected]
New Sim No.[protected]

4. Amount paid as deposit and activation fee: INR 250/-

5. Receipt number 50321

Airtel customer care: [protected]@in.airtel.com
contact person: Sharanamma Patil

Please help me as I am facing lots of issues because of this harassment.

Hello Sir,

I bear a Airtel Postpaid Number from last 6months. Last month I got a call from Airtel that i have completed my 5months with Airtel so as a bonus offer they are provoding me with the free internet service for 1month. But when I recieved the bill for the current bill i was surprised to see that they have charged me for that plan. and when I called the customer care they are so irresponsible and told me that you must...

Dear Rakesh,

Thank you very much for the lovely Airtel 3G service I am experiencing till date.
However I have landed up with a similar problem I faced earlier.
I recharged my mob data card mob number for Rs. 450 for 2Gb datapack on 10/3/2013. The transaction was completed by debit card on line. The amount was deducted from Bank Account immediately. How ever this is the SMS I received from Airtel and my 3G data pack has not been recharged till today. I cannot contact any customer service representatives as is usual with Airtel.
10/3/2013 at 21:27 hours.
Your Airtel mob number [protected] on line recharge txn ID 208849 of Rs 450 has been initiated. Please keep this txn ID for future reference.
Also, A message came for the failure of the procedure.
Your Airtel mobile [protected] online recharge txn ID 208849 of Rs 449.0 failed due to some technical reasons.

I kindly request you to look into this matter and do the needful please.

Thanks and Regards,

Ajay

Residents of HM World city, Located at JP Nagar 9th Phase, Bangalore came to know that Airtel has installed 2 high power transmission towers with antenna on roof top of one of the apartment blocks

This installation is done by Airtel without any announcement and Approval from the residents and HM World City Owners Apex Association. This is against norms set in the society

Following installing this tower you also are using Residents common electric power and other infrastructure

All these acts are not acceptable to residents
Request Airtel personal to remove this tower As soon as possible

got one airtel broadband connection no. 47528071, used for 3 years with regular speed problems, end of the day i told these guys to disconnect, they said ok you have pending dues of 4400, pls pay and we will disconnect, even after paying that amount these guys are asking for another bill 0f rs. 2200/-, JUST DO NOT BUY AN AIRTEL BROADBAND CONNECTION, THEY NEVER PROVIDE YOU THE SPEED ASSURED, and its takes at least 15 minutes to talk to an executive to register a complaint, very bad experience

I recharged with 249 and I did not get any benefit, the money was gobbled up by Airtel and all representation to them only gives the reply that query has been resolved or answered but I have not received ant reply whatsoever except ofcourse the usual reply that complaint has been solved or replied with.See the attached email conversation for details.
...................................................................................⇄





[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com; compliance.[protected]@bharti.in
Subject: FW: Regarding your airtel money account [protected]
Date: Wed, 20 Feb 2013 23:22:09 +0530


<!-- .ExternalClass .ecxhmmessage P { padding:0px; } .ExternalClass body.ecxhmmessage { font-size:12pt; font-family:Calibri; } -->
Hi,
I have not received any reply so far, even though I have received a second text message that your query has been replied on[protected] at 12:39:40pm from 121. You guys are proving what i have already started believing about the accountability mechanism at airtel. This is extremely shocking that such a big company like Airtel, is shying away from resolving an issue worth 249 and using deception to put the issue under carpet.

Parasnath c

[protected] (Can be reached on this number only between7pm to 12pm,)



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com; [protected]@in.airtel.com
Subject: FW: Regarding your airtel money account [protected]
Date: Fri, 15 Feb 2013 23:51:36 +0530

<!-- .ExternalClass .ecxhmmessage P { padding:0px; } .ExternalClass body.ecxhmmessage { font-size:12pt; font-family:Calibri; } -->

Hi,
I have not received any reply so far, even though I have received a text message that your query has been replied. what is going on?
This is absolutely class accountability mechanism.
Congratulation to airtel for such great system.




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com
Subject: FW: Regarding your airtel money account [protected]
Date: Tue, 12 Feb 2013 22:39:49 +0530

<!-- .ExternalClass .ecxhmmessage P { padding:0px; } .ExternalClass body.ecxhmmessage { font-size:12pt; font-family:Calibri; } -->
Hi,
Please tell me what have I got after recharging by 249.
Thank You,
Parasnath




[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: Regarding your airtel money account [protected]
From: [protected]@in.airtel.com
Date: Fri, 1 Feb 2013 15:53:07 +0530



Namaste Mr. Parasnath,

You wrote in on 28th January 2013, regarding a recharge of Rs. 249.00 from your airtel money number [protected] to your airtel dongle number [protected], dated 12th January 2013 with transaction ID: 48506225.

We tried contacting you on [protected], but we were unable to establish contact with you. Please provide an alternate number on which we can contact you and resolve your concern.

We would like to inform you that, the above mentioned transaction was successful from the airtel money end, and the amount has been posted from the airtel money [protected] to the dongle number [protected]. Hence, we would request you to check with the customer care team of dongle service provider, so as to check the benefits on the plan of Rs. 249.

For any further queries, you may get in touch with us at [protected]@in.airtel.com.

airtel appreciates your business and always welcomes your suggestions/feedback.

Regards,
Gunjan Bhatnagar
airtel presence (airtel Customer Service Team) bharti airtel limited
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
google.com

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I had recharge my Airtel prepaid Connection with Rs.25. The problem is that The amount is not updated into my regular a/c. [protected]

Dear Sir,
Am an airtel dth subscriber from last four years. Iam paying for them to view my all channels which in my pack. But they not provided a normal selection for DD MALAYALAM. When i want to view it i have to go for red button and then select the channel and it will open the it tv then it comes in a small screen of view not in full screen. I complaint to airtel more than four times by phone and by mail. But yet they not clear the problem and not even trying to solve the problem. So please take this as my complaint and do needful for me
Best regards
Shalu Varghese

Hi,

Myself shreyansh gupta, was having airtel post paid number ([protected]) with account no - [protected] under my name.

Few issues to be raised :-
1. This number [protected], for which i have registered a complaint in july / august 2012 to close my account as i was not using my account and sim was lost. I have confirmed this to customer care and there reply was that it will be closed and there will be verification call to close your account.
But i didnt know who was using the number and it was and when i was received the bill. I have again confirmed to close my account in month of december 2012 / january 2013.

Still the bill is coming to me, instead of closing the account.

Today ie. I have recieved a legal notice for the payment from mr. Rajesh kumar sharma, advocate and legal advisor, tis hazari court, delhi.

2. I called on the number mentioned in the letter for the confirmation of the notice. The number are [protected] and [protected]. Some ms. Lata picked up the call and after verification from details for this number she asked me to pay the bill amount of rs 1000 for using the number till 22nd nov 2012 and rest will be settled as the amount is only for the plan charges there is no calls mades or recieved from the number. They also told that you will recieve a mail for settlement and after that you can pay.
In 2nd call they told to pay and then asked to send a confirmation mail. I paid the amount of rs 1000 with credit card auth code - 072037 and airtel payment receipt no->[protected] for which i have confirmed on number [protected] and there reply was payment has been reflected in status i will receive the mail for the same by 7 pm and noc on monday at my address.
But i have received any mail from either side airtel or rajesh kr sharma, advocate.


So this a clear case of misleading and section 420 should apply on the same.
This shows the customer support from airtel.

I want a mail for settlement and noc asap. On both by email and physical copy on the address for the number.

If at all you people have social responsibility. I have the recording of the confirmation also.

Regards,
Shreyansh
[protected]

Paid Rs. 1590/- for New DTH connection to Vetrivel Communication, Plot 10/A, 1st Street, Sakthi Nagar Thoraipakkam, OMR, Chennai - 600096 (Ph:[protected] on 30/1/2013. Its 9/3/2013 today & no connection provided.

Manager Parusaraman always says will call back in 5mins, 45 days passed 5 mins have not yet come.

Call the office staff (Ramya) & she says pls. describe the person who came to collect the money.

Are they Airtel service providers or a modelling agency to describe a person characteristics to them.

Pathetic service & staff.

Pls. take connection via them at your own peril.

Satya

On November of last year I surrendered a corporate connection Airtel / Blackberry (BB) for termination of both the BB service and the number permanently.
Details:
Subscriber name: Rajagopal Sevilimedu V
Number: [protected]
At that time itself Airtel made me run around from pillar to post without clear instructions on how to terminate. After a long battle, I cleared all dues, made hundreds of calls to your customer care number and to your store in Jayanagar and finally got a confirmation call on Nov 21st that the service and number is terminated and I will no longer get any bills. In between I even got filthy phone calls from a collection agent that I have not paid my dues.Now 4 months after this saga, I get an email bill from Airtel for the same number and when I call up customer care, they tell me the number is still active!!!!!!!!!!!! This is outright cheating and fraud by Airtel with the intention of extracting more money from me.

Background:

1. During Nov 2012, Airtel changed the existing Tariffs for Broadband, I was
initially on the INR 999 Plan, this changed to INR 1099 Plan. When i received
the bill, i was not satisfied as i felt it was too much for the services being
provided. Hence, I opted to cancel the Connection.
2, Next day, i receive a call from "Retention Team" and was made an offer that
i can opt for the INR 1400 Plan which gives 4MBPS speed and upto 40 GB free
browsing at high speeds. I was told that i would be given a 25% discount on
this plan, thereby my monthly bill would remain the same as what i was paying
at that point on time.
3. I agreed to this plan and did not cancel the connection. I was told that I
would be upgraded to the new Plan within a week's time. Also, i was told that i
would receive an email when this was done. i received a confirmation about the
Plan migration on the 5th of Dec, 2012.
4. Since this date, i have been charged as per the new plan, i.e. the INR 1400
Plan for 4MBPS speed.

Issue & Complaint:

1. I noticed that even though i was being charged more, the speed of my
internet connection still remained at 2MBPS itself.
2. Hence, I have logged several (About 10 or more complaints) by calling 121 to
report about this issue that the speed of my Internet is still not upgraded
between the period Dec 2012 to Feb 2013.
3. For the first few complaints, I was told that there was some Backend Issue
and hence it would be resolved shortly. But nothing changed, nothing improved,
so i raised more complaints.
4. Then few Techincal People came to my residence, inspected the connection and
told me that the configuration at the site was for a 2MBPS connection and not
for a 4MBPS connection. They said i had never applied for an upgrade.
5. on showing the email which Airtel had send to me as a confirmation, they
then started blaming the "Retention Team" and said it is a Backend issue and
nothing that they can solve.
6. Meanwhile, whenever i called 121, they used to say a technician would solve
it, the technician would say, it needs to be done on the Backend.
7. Finally, one technician revealed that the "Userid" to which my connection is
linked is also linked to one "Sneha Rao" from JP Nagar and it may be possible
that the Backend Team has processed the upgrade for the wrong person.
8. But nobody was ready to own up the issue, take responsibility and solve the
problem.

Effect of above:

1. I have emailed Airtel numerous times in Feb with the above information.
2. I received a call from Airtel Central Customer Care, promising that the solution would be reached before 26 Feb.
3. It has now been 3.5 months since the issue, and nobody at Airtel cares.


Can someone really respond to this?

Thanks,
Sumanth ([protected])