[Resolved] Airtel Broadband — Airtel Broadband refund issue
I have applied for Airtel broadband connection through online on 03-Mar-2013 (Ref [protected]). Very next day i got the call from airtel and they collected my house locality to check the feasibility. Later they called me again and confirmed that feasibility is there and i will get the connection once submit the requred documents. On 04-May-2013, one person from collection agent came to home and collected required documents along with advance rental of Rs. 5750/-.Same day i got an SMS from airtel that they did received my documents and my request will be processed in next 3 working days. (Ref number:[protected]
On 07-Mar-2013, i called up customer care to get the status of my request and they did not have any info. So, i decided not to go this connection and asked customer care person to raised a request for cancellation. In another few minutes i got a call from one person from airtel (His number is [protected]) there is no feasibility to get the connection. So i did asked him to return all the documents which i submitted which applying and that person is reluctant to reply.
Now my money is with airtel and they did collected without done any service for me. When i asked the customer care, they were telling i will get it in next 21 working days. Which is more than a month.
Like wise so much money Airtel is making without doing any service to the customer and they are increasing their credit balance with people's money. Who will pay the interest for those 21 working day (i assume i might get my money with in 21 days.)
1. Initially Airtel said, my house has feasibility to have internet connection.
2. Once they collected the money, now they are telling no feasibility to get the connection.
3. They need 21 working days to give the money back to customer. Will they interest for those 21 days?
Can you please take necessary action against such cheating company. Since many people are facing this issue and Airtel is enjoying with people's money.
Complaint marked as Resolved 2020-08-13 22:57:28