Airtel Complaints & Reviews

I am using Airtel 3G Internet services since Feb 2011. Mobile no: +91 [protected]. Recently, in the month of January, I recharged for Rs.955/- (6GB of 3G DATA Valid for 30 Days) on 15th Jan 2013. I did not get enough speed, and so I called up Airtel Customer Care just to get no help from their side. Each time I call them, they give me a tentative dead line and they never resolved my problem. I have been asking for refund to which they did not respond at all.
Please note that I did work fine in November, and I do have a screenshot of the same speed test report. This is make sure I live only in 3G covered area.
Someone guide me how to sue Airtel in this regard. please.

Thank you.
Dhyaneswaran Sengottuvel

Hi,

I want to bring to your notice the issues which I have been facing on my Airtel Mobile No. [protected].

At present i am in Chennai and on romaing so it is becoming very difficult for me to reach out to customer cae also.
No one in Tamil Nadu is having the details of my number.

I had a 3G plan of Rs250 per month which has a data limit of 1GB. On using the plan for around 20 days in which I used around
800MB data.

I send an sms on 11th Feb for stopping the service. I called up customer care than and they told me that I will be charged
on prorated basis and which sounded quite wierd to me as in that case i had to give heavy usless charge for the internet.

I told customer care to revert the services so that I will pay for 1GB i.e. Rs 250 for that month. To this he did not listened
and disconnected the call. I tried reaching several times but no help.

In the meantime my plan also got changedto 2G , which i did.

After that some customer care excutive told me that i will get a call back in 24 hours , and it is more than 12 days for it now.


For 3G servies i have been charged from 20/01/2013 to 11/02/2013 Rs 185.48 -- Charged on prorated Basis
For 2G servies i have been charged from 13/02/2013 to 19/02/2013 Rs 199.00 -- Charged for complete month


The above two plans of yours have discrpancy. For one you are charging on a prorated basis and fot the other you are charging for
full month even though i had used the services for 7 days.


I wrote them the avove mail and have asked them many a times after that to provide me the information of my usage of 3G services from 20 Jan-12 Feb , which i know is less than 1 GB. But they dot understand that and are charging heavily on me for it.

Please help me put on this.

Regards,
Vinay

Sir,
I have top up my cell phone [protected] for 2 x 555 at chennai India,during Sep.2012, before leaving to New Zealand. I will be here at NZ till June 8th '13. My problem is call charges are getting detected with out making any calls or receiving any!

For example on[protected] at 21-14hrs without attending a incoming call from [protected], a call charge of Rs.100, is detected,then between this time and about 23-20hrs a call charge of Rs.99 is detected stating the call duration is 00:02:45, for which there is no call log at all.,it means I didn't made any call.

This is only a example,But I have lost my money many times ,from sep.2012 to till date without any use of my Mobil.kindly look into my a/c and make necessary correction to credit the wrongly detected amounts. I have made only 2 or 3 SMS only.,and there is no other uses in this period.
Please send me the details o[censored]ses from sep. '12 to my mail ID [protected]@yahoo.co.in.
Expecting early reply.
With regards,
Sundararajan.K.R

Dear Sir/Madam,

This is Shafeer, i made request for Airtel Broadband connection. Within 3 hours executives from Airtel came and collected 1100/- money, it happened on 7th March. After that i keep on called to Airtel office receptionist(who knows Tamil only) regrading connection, that lady keep on telling like will give connection this morning or evening. Finally i made call to Airtel BoradBand Toll free no :[protected], executive replied with some shocking news i.e, as of now it's not possible to give connection in my area and also it will take 30 days to refund money. But they have taken money from me within 3 hours and that receptionist is keep on speaking in Tamil, i told to her i do not Tamil.

Please help me either to get a connection or to get my money back as soon as possible. Because of this i lost the service of other service providers(BSNL,Tikona,etc) as well as money also.

Name: Shafeer Shaik
Connection request id: 13269974

Hi,

I have applied for Airtel broadband connection through online on 03-Mar-2013 (Ref [protected]). Very next day i got the call from airtel and they collected my house locality to check the feasibility. Later they called me again and confirmed that feasibility is there and i will get the connection once submit the requred documents. On 04-May-2013, one person from collection agent came to home and collected required documents along with advance rental of Rs. 5750/-.Same day i got an SMS from airtel that they did received my documents and my request will be processed in next 3 working days. (Ref number:[protected]

On 07-Mar-2013, i called up customer care to get the status of my request and they did not have any info. So, i decided not to go this connection and asked customer care person to raised a request for cancellation. In another few minutes i got a call from one person from airtel (His number is [protected]) there is no feasibility to get the connection. So i did asked him to return all the documents which i submitted which applying and that person is reluctant to reply.

Now my money is with airtel and they did collected without done any service for me. When i asked the customer care, they were telling i will get it in next 21 working days. Which is more than a month.

Like wise so much money Airtel is making without doing any service to the customer and they are increasing their credit balance with people's money. Who will pay the interest for those 21 working day (i assume i might get my money with in 21 days.)

1. Initially Airtel said, my house has feasibility to have internet connection.
2. Once they collected the money, now they are telling no feasibility to get the connection.
3. They need 21 working days to give the money back to customer. Will they interest for those 21 days?

Can you please take necessary action against such cheating company. Since many people are facing this issue and Airtel is enjoying with people's money.

Thanks,
Vijay

Sir my name is Lalit and my airtel no is [protected] I recharge it with 655 for 3gb 3g data costomer care told me to for 3 mbps speed but it is giving 35 kbps speed when I complent they giving me time 3 times but no solutions at all plz help me...

I have Airtel prepaid mobile connection with mobile number: [protected].

For the last six months, i have been deducted Rs.2/- per day for Health Tips Service, value added service which I have never requested for.

On 11.3.2013, I have contacted the customer service No.155223, mentioned in a message sent by AT-ARWINF, and complained this and asked to stop all value added services with immediate effect. Further, I directed that I should not be given any value added service without my written request.

The customer executive, told that he has just then stopped all the Value Added services and I will get a message that the service is stopped for me. Then I received a message "Hope the concern related to your airtel mobile has been resolved to your satisfaction. Your Ref.No. is CBD0V" sent byt AT-AIRCCM. at 11:48 am on 11.3.2013.

BUT, BUT, again, i received a message at 2:25 pm on the same day (11.03.2013) that "YOU HAVE BEEN RENEWED FOR HEALTH_1 SUBSCRIPTION SERVICE FROM Airtel. You have been charged Rs.1.0" from AT-AIRINF.

First starting the value added service which I have never asked for, is ILLEGAL on the part of AIRTEL.

Airtel's again renewing the value added pack even after My complaint and their confirmng that the service is stopped, is CHEATING.

Hence,I request to stop all value added services immediately, IMMEDIATELY.


Stanley.
Chief Secretariat,
Puducherry.

I am using airtel prepaid number [protected] Regularly some amount is being deducted from my airtel connection no on account of data/internet charges. I tried to contact and register my complaint but the customer care does not listen at all.I am totally frustrated.And all the customer care nos including 121 doesn't give us option to talk to the customer care officer neither the option to De-activate the services which were not requested.

You are advised to refund this amount which is being deducted on and off without taking any permission/feedback from me and deactivate the internet services from my no [protected] which was never opted/ requested by me.

Sir, My first internet pack rs 25/-secreat code will be damage serial no is : [protected] plese ! send secreat code to [protected]@gmail.com plese

Hi, I got my airtel number [protected] ported to Vodadone in Septemeber 2012. However in spite of continous reminders they have not yet refunded my excess amount of 1117.37. There is no response from 121 and when I try calling [protected], they put me on infinite hold.

Dear sir,
I have recharged with 3G internet pack of Rs. 9 on my Airtel number [protected] but there is no internet access.
I have also complaint about that to 198 complaint number but no resolution is given to me.
This problem caused 4 times to me.
Please refund my money or troubleshoot that problem & renew that plan.

Thanks & Regards
Ashish Gupta
Mob:-[protected]

Dear sir / Madam,
Sub :- Activation of 3G airtel data card IMEI [protected] & sim no.[protected], Mobile number 3F

This is to bring to your kind notice that I purchased Airtel 3G data card from Airtel 3G data card seller whose name is JEGAN (mobile no:[protected]) for cost of 1000Rs/-. He took all the necessary documents PanCard xerox/Voter ID xerox..etc. He promised that it will be activated within 4 working days. Till now it is not activated even after 3 weeks completed. He is keep saying "due to technical problem it is not activated". Now he is not picking my calls at all.

Regards,

Sudheer Kumar
my mobile number [protected]

I requested prepaid to postpaid conversion on 5 March 13 and paid INR 250/-. No conversion has taken place and When I raised issue with airtel customer care., they ask me details like Account no. and Order No. No such detail was provided to me so I do not have that information.
I have already provided following details to the Airtel Customer care agent named Sharanamma Patil.
1. Request date: 5 March 2013

2. Area / Location of the Airtel Relationship Center: SCO[protected], sector 22
B, Chandigarh

3. SIM number:
Old Sim No.[protected]
New Sim No.[protected]

4. Amount paid as deposit and activation fee: INR 250/-

5. Receipt number 50321

Airtel customer care: [protected]@in.airtel.com
contact person: Sharanamma Patil

Please help me as I am facing lots of issues because of this harassment.

Hello Sir,

I bear a Airtel Postpaid Number from last 6months. Last month I got a call from Airtel that i have completed my 5months with Airtel so as a bonus offer they are provoding me with the free internet service for 1month. But when I recieved the bill for the current bill i was surprised to see that they have charged me for that plan. and when I called the customer care they are so irresponsible and told me that you must...

Dear Rakesh,

Thank you very much for the lovely Airtel 3G service I am experiencing till date.
However I have landed up with a similar problem I faced earlier.
I recharged my mob data card mob number for Rs. 450 for 2Gb datapack on 10/3/2013. The transaction was completed by debit card on line. The amount was deducted from Bank Account immediately. How ever this is the SMS I received from Airtel and my 3G data pack has not been recharged till today. I cannot contact any customer service representatives as is usual with Airtel.
10/3/2013 at 21:27 hours.
Your Airtel mob number [protected] on line recharge txn ID 208849 of Rs 450 has been initiated. Please keep this txn ID for future reference.
Also, A message came for the failure of the procedure.
Your Airtel mobile [protected] online recharge txn ID 208849 of Rs 449.0 failed due to some technical reasons.

I kindly request you to look into this matter and do the needful please.

Thanks and Regards,

Ajay

Residents of HM World city, Located at JP Nagar 9th Phase, Bangalore came to know that Airtel has installed 2 high power transmission towers with antenna on roof top of one of the apartment blocks

This installation is done by Airtel without any announcement and Approval from the residents and HM World City Owners Apex Association. This is against norms set in the society

Following installing this tower you also are using Residents common electric power and other infrastructure

All these acts are not acceptable to residents
Request Airtel personal to remove this tower As soon as possible

got one airtel broadband connection no. 47528071, used for 3 years with regular speed problems, end of the day i told these guys to disconnect, they said ok you have pending dues of 4400, pls pay and we will disconnect, even after paying that amount these guys are asking for another bill 0f rs. 2200/-, JUST DO NOT BUY AN AIRTEL BROADBAND CONNECTION, THEY NEVER PROVIDE YOU THE SPEED ASSURED, and its takes at least 15 minutes to talk to an executive to register a complaint, very bad experience

I recharged with 249 and I did not get any benefit, the money was gobbled up by Airtel and all representation to them only gives the reply that query has been resolved or answered but I have not received ant reply whatsoever except ofcourse the usual reply that complaint has been solved or replied with.See the attached email conversation for details.
...................................................................................⇄





[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com; compliance.[protected]@bharti.in
Subject: FW: Regarding your airtel money account [protected]
Date: Wed, 20 Feb 2013 23:22:09 +0530


<!-- .ExternalClass .ecxhmmessage P { padding:0px; } .ExternalClass body.ecxhmmessage { font-size:12pt; font-family:Calibri; } -->
Hi,
I have not received any reply so far, even though I have received a second text message that your query has been replied on[protected] at 12:39:40pm from 121. You guys are proving what i have already started believing about the accountability mechanism at airtel. This is extremely shocking that such a big company like Airtel, is shying away from resolving an issue worth 249 and using deception to put the issue under carpet.

Parasnath c

[protected] (Can be reached on this number only between7pm to 12pm,)



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com; [protected]@in.airtel.com
Subject: FW: Regarding your airtel money account [protected]
Date: Fri, 15 Feb 2013 23:51:36 +0530

<!-- .ExternalClass .ecxhmmessage P { padding:0px; } .ExternalClass body.ecxhmmessage { font-size:12pt; font-family:Calibri; } -->

Hi,
I have not received any reply so far, even though I have received a text message that your query has been replied. what is going on?
This is absolutely class accountability mechanism.
Congratulation to airtel for such great system.




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com
Subject: FW: Regarding your airtel money account [protected]
Date: Tue, 12 Feb 2013 22:39:49 +0530

<!-- .ExternalClass .ecxhmmessage P { padding:0px; } .ExternalClass body.ecxhmmessage { font-size:12pt; font-family:Calibri; } -->
Hi,
Please tell me what have I got after recharging by 249.
Thank You,
Parasnath




[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: Regarding your airtel money account [protected]
From: [protected]@in.airtel.com
Date: Fri, 1 Feb 2013 15:53:07 +0530



Namaste Mr. Parasnath,

You wrote in on 28th January 2013, regarding a recharge of Rs. 249.00 from your airtel money number [protected] to your airtel dongle number [protected], dated 12th January 2013 with transaction ID: 48506225.

We tried contacting you on [protected], but we were unable to establish contact with you. Please provide an alternate number on which we can contact you and resolve your concern.

We would like to inform you that, the above mentioned transaction was successful from the airtel money end, and the amount has been posted from the airtel money [protected] to the dongle number [protected]. Hence, we would request you to check with the customer care team of dongle service provider, so as to check the benefits on the plan of Rs. 249.

For any further queries, you may get in touch with us at [protected]@in.airtel.com.

airtel appreciates your business and always welcomes your suggestions/feedback.

Regards,
Gunjan Bhatnagar
airtel presence (airtel Customer Service Team) bharti airtel limited
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
google.com

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I had recharge my Airtel prepaid Connection with Rs.25. The problem is that The amount is not updated into my regular a/c. [protected]

Dear Sir,
Am an airtel dth subscriber from last four years. Iam paying for them to view my all channels which in my pack. But they not provided a normal selection for DD MALAYALAM. When i want to view it i have to go for red button and then select the channel and it will open the it tv then it comes in a small screen of view not in full screen. I complaint to airtel more than four times by phone and by mail. But yet they not clear the problem and not even trying to solve the problem. So please take this as my complaint and do needful for me
Best regards
Shalu Varghese