Airtel Complaints & Reviews

Myself Mr S N Ramadas, i lost my mobile on 30.03.2013.
My mobile no is [protected].

Kindly lock my mobile/SIM card to prevent misuse.
My current address is 1938, Flat 3B, Daniel's apartment 18th main road.

Kindly do the needful asap.

Airtel executive committed to provide special postpaid plan post MNP request. Activated a different plan and cheated me. Totally shocked by this behaviour of MNC like Airtel.

i am krishnamoorthi . i purchased one Airtel data Card from airtel show room address ( No 170, Nsr Road, Saibaba Colony, Coimbatore - 641011) on 21st march 2013. tey told the scheme they provide as data card and scheme worth 1500+30 rupees for 10GB plan and it is post paid plan (Data Card number which i bought is - [protected] ). they told me that first one month u have free usage of 10GB after that u want to pay the bill amount of 1500 from 2nd month end. but they get 1530 rupees from me and they activated me 950 rupees plan and there is no free usage . i have contacted that rep Vivek and his office manager many times. but they told told we wont do any thing and we wont refund the balance amount also. then i called that rep vivek and ask about my problem to solve but he scold me in very bad and worst words. i am going to put a case on him . please dont buy any product from airtel. its a fraud company. that airtel office number - [protected], manager number - [protected], Rep Vivek number - ([protected],[protected],[protected]). airtel is no giving respect to their customers and they using bad words. avoid airtel. if any one using airtel hereafter then u also will get scold by that airtel people one day sure. airtel is not fit for this job.

Dear Concern,
my customer I d is [protected],FROM DIGITEL TV Nitin Ahuja (Telephone #[protected])called me several time in March for recharge the Digital TV. we have some nice scheme if you recharge for 1620 for the whole year. We will give you whole year pack in the same package which you have presently watching (i stopped digital tv since last 8-10 month). Although i was not in mood to recharge but he insist me serval time to recharge now and get the benefit of one year subscription. i recheck him regarding the same, he double assure me that you don't worry about the tenure of the subscription.

I recharged on 31st March, 2013 for the Rs. 1620 for the whole year but when i got the message from Airtel the period is valid on for 8 months. i was shocked to see the SMS and I called the customer care centre for complaining the same but he stately refused that there is no scheme like this but he cut down my phone while saying that your voice is not coming. This is thing which Air Tel people are doing with their customers. Kindly look into the matter and increase the validity of my subscription.

THANKS
Nitin Ahuja AIRTEL ID [protected] PHONE NO [protected]

Airtel with its worst services has totally devastated me with its 3g services ,these guys who work in airtel are least bothered about the work and most interested in playing holi and diwali with their bosses , i have no words to abuse its 3g services i am suffering from 7 days spent 3000 rs on this connection of airtel 3g i have been varified 3 times daily these bunch of crooks say that it would be activated next day and tomorrow never comes its a big mistake to buy airtel 3g .

I had booked Airtel DTH on 29.3.13 through online and the booking id is 193742 and the transaction id is "[protected]". But still as of now My customer id has not been created .
I have been trying the customer care for installation details but when I ask them about Installation they disconnect the call and this has happened for more than 20 times. I have recorded every thing the customer care people told me.

They say they would transfer the call but they immediately disconnect the call. It has been horrible enough to wait long enough to catch the person and they are not responding and simply disconnect the call.
I need information as to when the installation will happen and when the customer id will be created.

Please respond immediately
Regards,
Hemalatha S

Bharti Airtel is in habit of repetetive frauds to harass me In case of no service and payment frauds. Mine lalndline number is [protected] and I am user of broadband and laldline services.

They are forcing me to pay bill for which i do not receive services. They have excuse of giving small discount and then charge huge remaining amount for no service. My connection is still victim of voice disturbance and intermittent sync, but they are forcing me to pay bill. I am not prreffering to switch to other service provider as my connection is old and economical but I can not pay for services which I have not used. Retention department people from airtel also told me to disconnect connection many times. They all are stupid with no attiquetes.

One more thing, I was about to cancel connection due to poor services, but collection department told me to pay samll bill after discount of Rs 290 in March 2013, they write this in receipt and sign it but now refused to give same. I can upload the scanned copy if required, I called them 15 times but in vain. Name of persons are Ravinder and sahil from collection department. My phone number is [protected] for contact.


I request consumer court to take strict action against them and provide me compensation for bad services and false promises asap.

Hi,
in regards to the complaint with reference number 29464422. an engineer has
come to our home after have big go with customer care and technical
assistance number provided. there after engineer has given wrong resolution
which is also quoted with reference number 29476907. now after finishing
all this guy named Adarash bearing phone number [protected] from the
regional office has called and spoke in rude manner that we will not do
today i.e..[protected] which is the official stipulated SLA time. agreed
and had warned me that to do escalations as many i can. so hope you can
help in this regards or else let me know to whom to escalate.

Note:- I am losing my daily burning rate of 15 rs as still the relay has
not been resumed.

Two value added services were activated without asking for proper confirmation and they have been charging for two months. When I called Airtel customer care and explained that these services were activated without my notice, they didnt refund my full amount.
MY COMPLAINT: For activation of any services they have only one step ( send SMS), so people reply accidently to their advitisement SMS and it gets activated, I feel they should have atleast two step process to activate any service ( like , 1.Send sms, 2.Re-confirm for activation)

I recently ported out my number from vodafone to airtel. On 19th March, I was in Delhi in a meeting when suddenly I got repeated messages from AT-AIRNF saying "Thankyou for using HELLO TUNES SUBSCRIPTION sevices. you have been charged Rs. 30". Since I had not started any of these services and neither wanted to, I reported the incident to 121 from Delhi (under roaming) but the just kept my call on hold each time. I also wrote an email to he corporate customer care regarding the issue on the same day.
After a couple of days, I received an email from corporate customer care that the Hello tunes shall be deactivated. However, when I inquired about payment of the charges, there was no reply from the customer care.
The issue still persists.
Why should I pay any charges when I have not subscribed to any services. Is airtel trying to make money by doing such fraudulent auto activation activities.
Who is responsible??

what to say about airtel? i had applied for MNP(Mobile Number Portability) on 4th march2013 with all my required documents(my international passport as my proof of identity). which at first they didn't accept it saying international passport is not accepted by airtel.then after repeated request and telling them the truth that i was the distributor of airtel for 3 years. they have accepted my documents (including 4numbers of passport sized photo) and gave me an airtel Sim Card in lieu of the number I have applied for MNP.but it has been 27days now they have not activated the Sim card.i have intimated this to the nodal officer of my zone and the appellate officers including 121. the probem has not been solved yet except some automated emails I am not receiving any respond. finally i've received an email from 121 care that they could not contact or me or solve my problem as the numbers given are not in proper format. i have given all my numbers including my mother's airtel number as alternative contact in international mobile number format as +91**********. what else they want? I have forwarded the mail to Mr.Sunil Mittal also today out of anger.

Hi,
I want to complaint against sudden application of FUP of 10 GB after 1.5 year of plan. I am an airtel customer from around 2.5 years.

My original plan was 512 kbps which was upgraded to 1 Mbps around 2 years back when they were performing speed upgrade. Also sometime then i got an offer to pay 100 Rs more and double speed only for existing subscribers. I opted for it and got 2 Mbps speed. When i opted here i was specifically told that there was no limit on downloads.

Everything was working fine no problems and i didn't have any FUP for around 1.5 years until recently in march 2013. Suddenly i received a message that you have used 80% of FUP and when i checked in my account it showed 10 GB Limit. I called Customer Care and asked what plan i am on they told i am on something called Delta Migration Plan and i had limit of 10 GB and after 10GB speed will drop to 256 Kbps.

Now i told them that it was not possible because i am using same plan from around 1.5 years and my usages would have almost always more than 10 GB and that you can check my records. They said that we don't maintain older records for unlimited plans and there is nothing that they can do about my FUP.

I couldn't work in 256 kbps and have migrated to higher 4 Mbps plan as a temporary alternative. At such speeds this FUP is crossed fairly quickly and even by paying so much amount you don't get proper broadband experience. Hence i will be moving soon to some other alternative ISP maybe ACT or Reliance etc.

But the point to be noted here is not much about FUP but more about how they can anytime come and change your plan without any prior information or notice. When i opted for plan it was full unlimited or very high FUP that i never reached. How can same plan have different FUP suddenly. Also it was not the case that i was informed that my plan expired and i will be moved to a new plan , neither when i took it this plan i was told that i will have an expiry date. This is no way to treat old existing customers which have been with you from 3 odd years.

As i went through consumer forum i found that i was not alone there are others who have been suddenly slapped with these new FUP's, some of them with airtel from 7 years. Although airtel have given very good service but now this incident has arisen the need for better alternatives and move on from alternative to an ISP who doesn't play such tricks to sell their higher rate plans and have courtesy to stick to their plan what they offered at some time.

To verify that above mentioned details are correct you can check details of land line number [protected].

respected sir,
i baught a recharge voucher of 50 rupees from my near by shop,while scratching four number was missed..
recharge pin: 0****[protected]
serial number: [protected]
kindly request you to recharge my airtel number ([protected])
thanking you,
yours faithfully
ELDHO PAULOSE

I M RECHARGING 600 Hundrd but not get in main balance .so many times i contaced with cc in kolkata but not get positive result

Dear Sir,
I am using pre-paid airtel mobile no. [protected] and i am due to travel to US for six months. As info by airtel service provider a TRAI ruling as received by me thru SMS on 28 Mar , Quote--- As per TRAI, no voice/video call OG SMS/Data/VAS on mobile continuously for 90 days may lead to disconnection. Auto extn. of service @ Rs 20/30 days, if balance > Rs 20.---- Unquote.
However at your AIRTEL service center the staff( At Kalyani nagar. Pune) , quotes that I need to pay Rs 150/= for keep the mobile no. going after three months of NO usage, instead of charging non usage from balance @ Rs 20/30 days.
Can I be advised to tackle the problem soon.
Thanking You
Col (Retd) A K Singh

I AM WAITING FOR MIGRATION OF MY MOB NO [protected] FROM POST PAID TO PREPAID FOR LAST ONE MONTH , WRITTEN SO MANY TIMES TO APPELATE AUTHORITY. NOTHING DONE TILL DATE.

I have been charged for rs 5 for my prepaid no [protected] for fashion show from Airtel on 02:43:[protected]. But I have not downloaded anything like that. I called the customer care and after some review they told me that I have downloaded fashion show, I told them I have not downloaded many times it but the are repeating the same thing.

I want my money back.

So kindly do the necessary thing.

Sir,
Today (30.03.2013 at 02:04:52 pm), I got a sms from AT-AIRNF which states "Thank you for downloading Fashion Show from Airtel. You have been charged Rs 5.0." in my Airtel number [protected]. But , I haven't downloaded such thing and when I complained at Airtel Customer care, they insisted I did. But, this a wrong balance deduction. So, I hereby claim to return back my Airtel balance.
Thank you.
- Raunak Mukhopadhyay
(Kolkata, India)

airtel is r biggest cheats recd a message from them that 100 mb for 1 day costs rs 10 to deactivate reply yes to 876 this ia when i hv never applied for internet when i reply yes they promptly deduct rs 10 & send me the message

in this sterio reply when the matter is so serious mr Sandeep kumar does not give his tel no so we may not contact him ,another instant they ask 105 rs as special package when charged for 105 rs they put the money in some 296 account & say valid for 1 month when we speak they deduct money from main account & leave rs 105 in some 296 account to expire in one month without giving service biggest cheats

pls spread this mssg to all so that general public is not trapped in their gimmicks

on the name of customer service some duds are sitting they have no knpwledge & give 5 days later date the your service will be resolved so 5 days gone u r nowhere again file complaint & 5 more days gone this is their service.

I had availed additional Airtel connection number bearing [protected] and discontinued it on Sep 2012. During sharing the consent of discontinuing the connection , I got lot calls of from Airtel Executive to continue the connection which I didn’t agreed as connection was used by my mother and she moved back to her native. I was told a representative will come at my place to collect the SIM and the last cheque. Your representative had come at my place took the SIM and Cheque. And when I asked weather I need to break the SIM , he told me that it is not required as this SIM will be used for new connection. However handing over my SIM,any normal person would believe that his part is done and least he can trust Airtel representative.I was done for good.

After 7 seven months few people started calling me stating that, this connection is still active and registered in your name and bill account to 3808.54 is pending from my side. To my surprise I told them that I had discontinued this connection 7 months back and why they are calling me for this. I tried to explain them every time and even gave them the cheque number of ICICI 10433 through which payment was done. They were not ready to listen to me and every time keep on calling till this date. The height of the incident happen when I got a call from number [protected], the man pretended to be from courier company took my residential address and official address . When I was in office this guy called again and stated ABUSING ME IN FRONT OF MY OFFICE. This unethical behavior was not required. He even went on threating for dire consequences and the person was from Airtel legal department. Has Airtel gone such a low level , I mean why would i do the fraud for meerly 3808 rs. Is it permenant nexus in AirTel to cheat people in this manner. Why don't they check the call from sep 2012 onwards and see the nature of calls.they have all the records alvailable there and they can easily nail the person but the only thing that lags is the intent. they intent to cheat people and that is what they are doing.They can check all the call records and call recording made to the customer care.

meanwhile i called up Airtel customer care to discontinue the connection. it been now one month passed, i have tried mailing to appllete office, customer care but of no avail. what i and surprised to see is that how my information ,my name was missused .It runs shewers to my spine.




You can check the call details from sep ahead when I was not using the connection and before,when I was using the connection . you can check most calls were made in Karnataka, and my mother tongue been Kashmiri will have no relevance to calls made after sep. using this you can nail the real culprit and put an end to it, once for all.