Airtel Complaints & Reviews

Dear sir / Madam,
Sub :- Activation of 3G airtel data card IMEI [protected] & sim no.[protected], Mobile number 3F

This is to bring to your kind notice that I purchased Airtel 3G data card from Airtel 3G data card seller whose name is JEGAN (mobile no:[protected]) for cost of 1000Rs/-. He took all the necessary documents PanCard xerox/Voter ID xerox..etc. He promised that it will be activated within 4 working days. Till now it is not activated even after 3 weeks completed. He is keep saying "due to technical problem it is not activated". Now he is not picking my calls at all.

Regards,

Sudheer Kumar
my mobile number [protected]

I requested prepaid to postpaid conversion on 5 March 13 and paid INR 250/-. No conversion has taken place and When I raised issue with airtel customer care., they ask me details like Account no. and Order No. No such detail was provided to me so I do not have that information.
I have already provided following details to the Airtel Customer care agent named Sharanamma Patil.
1. Request date: 5 March 2013

2. Area / Location of the Airtel Relationship Center: SCO[protected], sector 22
B, Chandigarh

3. SIM number:
Old Sim No.[protected]
New Sim No.[protected]

4. Amount paid as deposit and activation fee: INR 250/-

5. Receipt number 50321

Airtel customer care: [protected]@in.airtel.com
contact person: Sharanamma Patil

Please help me as I am facing lots of issues because of this harassment.

Hello Sir,

I bear a Airtel Postpaid Number from last 6months. Last month I got a call from Airtel that i have completed my 5months with Airtel so as a bonus offer they are provoding me with the free internet service for 1month. But when I recieved the bill for the current bill i was surprised to see that they have charged me for that plan. and when I called the customer care they are so irresponsible and told me that you must...

Dear Rakesh,

Thank you very much for the lovely Airtel 3G service I am experiencing till date.
However I have landed up with a similar problem I faced earlier.
I recharged my mob data card mob number for Rs. 450 for 2Gb datapack on 10/3/2013. The transaction was completed by debit card on line. The amount was deducted from Bank Account immediately. How ever this is the SMS I received from Airtel and my 3G data pack has not been recharged till today. I cannot contact any customer service representatives as is usual with Airtel.
10/3/2013 at 21:27 hours.
Your Airtel mob number [protected] on line recharge txn ID 208849 of Rs 450 has been initiated. Please keep this txn ID for future reference.
Also, A message came for the failure of the procedure.
Your Airtel mobile [protected] online recharge txn ID 208849 of Rs 449.0 failed due to some technical reasons.

I kindly request you to look into this matter and do the needful please.

Thanks and Regards,

Ajay

Residents of HM World city, Located at JP Nagar 9th Phase, Bangalore came to know that Airtel has installed 2 high power transmission towers with antenna on roof top of one of the apartment blocks

This installation is done by Airtel without any announcement and Approval from the residents and HM World City Owners Apex Association. This is against norms set in the society

Following installing this tower you also are using Residents common electric power and other infrastructure

All these acts are not acceptable to residents
Request Airtel personal to remove this tower As soon as possible

got one airtel broadband connection no. 47528071, used for 3 years with regular speed problems, end of the day i told these guys to disconnect, they said ok you have pending dues of 4400, pls pay and we will disconnect, even after paying that amount these guys are asking for another bill 0f rs. 2200/-, JUST DO NOT BUY AN AIRTEL BROADBAND CONNECTION, THEY NEVER PROVIDE YOU THE SPEED ASSURED, and its takes at least 15 minutes to talk to an executive to register a complaint, very bad experience

I recharged with 249 and I did not get any benefit, the money was gobbled up by Airtel and all representation to them only gives the reply that query has been resolved or answered but I have not received ant reply whatsoever except ofcourse the usual reply that complaint has been solved or replied with.See the attached email conversation for details.
...................................................................................⇄





[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com; compliance.[protected]@bharti.in
Subject: FW: Regarding your airtel money account [protected]
Date: Wed, 20 Feb 2013 23:22:09 +0530


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Hi,
I have not received any reply so far, even though I have received a second text message that your query has been replied on[protected] at 12:39:40pm from 121. You guys are proving what i have already started believing about the accountability mechanism at airtel. This is extremely shocking that such a big company like Airtel, is shying away from resolving an issue worth 249 and using deception to put the issue under carpet.

Parasnath c

[protected] (Can be reached on this number only between7pm to 12pm,)



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com; [protected]@in.airtel.com
Subject: FW: Regarding your airtel money account [protected]
Date: Fri, 15 Feb 2013 23:51:36 +0530

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Hi,
I have not received any reply so far, even though I have received a text message that your query has been replied. what is going on?
This is absolutely class accountability mechanism.
Congratulation to airtel for such great system.




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com
Subject: FW: Regarding your airtel money account [protected]
Date: Tue, 12 Feb 2013 22:39:49 +0530

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Hi,
Please tell me what have I got after recharging by 249.
Thank You,
Parasnath




[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: Regarding your airtel money account [protected]
From: [protected]@in.airtel.com
Date: Fri, 1 Feb 2013 15:53:07 +0530



Namaste Mr. Parasnath,

You wrote in on 28th January 2013, regarding a recharge of Rs. 249.00 from your airtel money number [protected] to your airtel dongle number [protected], dated 12th January 2013 with transaction ID: 48506225.

We tried contacting you on [protected], but we were unable to establish contact with you. Please provide an alternate number on which we can contact you and resolve your concern.

We would like to inform you that, the above mentioned transaction was successful from the airtel money end, and the amount has been posted from the airtel money [protected] to the dongle number [protected]. Hence, we would request you to check with the customer care team of dongle service provider, so as to check the benefits on the plan of Rs. 249.

For any further queries, you may get in touch with us at [protected]@in.airtel.com.

airtel appreciates your business and always welcomes your suggestions/feedback.

Regards,
Gunjan Bhatnagar
airtel presence (airtel Customer Service Team) bharti airtel limited
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
google.com

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I had recharge my Airtel prepaid Connection with Rs.25. The problem is that The amount is not updated into my regular a/c. [protected]

Dear Sir,
Am an airtel dth subscriber from last four years. Iam paying for them to view my all channels which in my pack. But they not provided a normal selection for DD MALAYALAM. When i want to view it i have to go for red button and then select the channel and it will open the it tv then it comes in a small screen of view not in full screen. I complaint to airtel more than four times by phone and by mail. But yet they not clear the problem and not even trying to solve the problem. So please take this as my complaint and do needful for me
Best regards
Shalu Varghese

Hi,

Myself shreyansh gupta, was having airtel post paid number ([protected]) with account no - [protected] under my name.

Few issues to be raised :-
1. This number [protected], for which i have registered a complaint in july / august 2012 to close my account as i was not using my account and sim was lost. I have confirmed this to customer care and there reply was that it will be closed and there will be verification call to close your account.
But i didnt know who was using the number and it was and when i was received the bill. I have again confirmed to close my account in month of december 2012 / january 2013.

Still the bill is coming to me, instead of closing the account.

Today ie. I have recieved a legal notice for the payment from mr. Rajesh kumar sharma, advocate and legal advisor, tis hazari court, delhi.

2. I called on the number mentioned in the letter for the confirmation of the notice. The number are [protected] and [protected]. Some ms. Lata picked up the call and after verification from details for this number she asked me to pay the bill amount of rs 1000 for using the number till 22nd nov 2012 and rest will be settled as the amount is only for the plan charges there is no calls mades or recieved from the number. They also told that you will recieve a mail for settlement and after that you can pay.
In 2nd call they told to pay and then asked to send a confirmation mail. I paid the amount of rs 1000 with credit card auth code - 072037 and airtel payment receipt no->[protected] for which i have confirmed on number [protected] and there reply was payment has been reflected in status i will receive the mail for the same by 7 pm and noc on monday at my address.
But i have received any mail from either side airtel or rajesh kr sharma, advocate.


So this a clear case of misleading and section 420 should apply on the same.
This shows the customer support from airtel.

I want a mail for settlement and noc asap. On both by email and physical copy on the address for the number.

If at all you people have social responsibility. I have the recording of the confirmation also.

Regards,
Shreyansh
[protected]

Paid Rs. 1590/- for New DTH connection to Vetrivel Communication, Plot 10/A, 1st Street, Sakthi Nagar Thoraipakkam, OMR, Chennai - 600096 (Ph:[protected] on 30/1/2013. Its 9/3/2013 today & no connection provided.

Manager Parusaraman always says will call back in 5mins, 45 days passed 5 mins have not yet come.

Call the office staff (Ramya) & she says pls. describe the person who came to collect the money.

Are they Airtel service providers or a modelling agency to describe a person characteristics to them.

Pathetic service & staff.

Pls. take connection via them at your own peril.

Satya

On November of last year I surrendered a corporate connection Airtel / Blackberry (BB) for termination of both the BB service and the number permanently.
Details:
Subscriber name: Rajagopal Sevilimedu V
Number: [protected]
At that time itself Airtel made me run around from pillar to post without clear instructions on how to terminate. After a long battle, I cleared all dues, made hundreds of calls to your customer care number and to your store in Jayanagar and finally got a confirmation call on Nov 21st that the service and number is terminated and I will no longer get any bills. In between I even got filthy phone calls from a collection agent that I have not paid my dues.Now 4 months after this saga, I get an email bill from Airtel for the same number and when I call up customer care, they tell me the number is still active!!!!!!!!!!!! This is outright cheating and fraud by Airtel with the intention of extracting more money from me.

Background:

1. During Nov 2012, Airtel changed the existing Tariffs for Broadband, I was
initially on the INR 999 Plan, this changed to INR 1099 Plan. When i received
the bill, i was not satisfied as i felt it was too much for the services being
provided. Hence, I opted to cancel the Connection.
2, Next day, i receive a call from "Retention Team" and was made an offer that
i can opt for the INR 1400 Plan which gives 4MBPS speed and upto 40 GB free
browsing at high speeds. I was told that i would be given a 25% discount on
this plan, thereby my monthly bill would remain the same as what i was paying
at that point on time.
3. I agreed to this plan and did not cancel the connection. I was told that I
would be upgraded to the new Plan within a week's time. Also, i was told that i
would receive an email when this was done. i received a confirmation about the
Plan migration on the 5th of Dec, 2012.
4. Since this date, i have been charged as per the new plan, i.e. the INR 1400
Plan for 4MBPS speed.

Issue & Complaint:

1. I noticed that even though i was being charged more, the speed of my
internet connection still remained at 2MBPS itself.
2. Hence, I have logged several (About 10 or more complaints) by calling 121 to
report about this issue that the speed of my Internet is still not upgraded
between the period Dec 2012 to Feb 2013.
3. For the first few complaints, I was told that there was some Backend Issue
and hence it would be resolved shortly. But nothing changed, nothing improved,
so i raised more complaints.
4. Then few Techincal People came to my residence, inspected the connection and
told me that the configuration at the site was for a 2MBPS connection and not
for a 4MBPS connection. They said i had never applied for an upgrade.
5. on showing the email which Airtel had send to me as a confirmation, they
then started blaming the "Retention Team" and said it is a Backend issue and
nothing that they can solve.
6. Meanwhile, whenever i called 121, they used to say a technician would solve
it, the technician would say, it needs to be done on the Backend.
7. Finally, one technician revealed that the "Userid" to which my connection is
linked is also linked to one "Sneha Rao" from JP Nagar and it may be possible
that the Backend Team has processed the upgrade for the wrong person.
8. But nobody was ready to own up the issue, take responsibility and solve the
problem.

Effect of above:

1. I have emailed Airtel numerous times in Feb with the above information.
2. I received a call from Airtel Central Customer Care, promising that the solution would be reached before 26 Feb.
3. It has now been 3.5 months since the issue, and nobody at Airtel cares.


Can someone really respond to this?

Thanks,
Sumanth ([protected])

I did not received My Airtel bill of Feb month till know,Due to this my work is pending & I m Facing Trouble In my Business.
So i request you for sending the bill in my email urgently.Today i need the bill or any duplicate of my bill in my mail id.

i got 4 times blank call from this no:[protected].when i made a call on this number,its disconnected.What should i do.and my number is [protected]

Sir, I have been trying to get refund of Rs. 330/- of online recharge failure of my prepaid mobile number [protected] for last one month. But without any result. In fact, i have spend Rs. 500/- to get the refund back on account of visiting Airtel customer care service in Visakhapatnam.

1) My efforts to launch a complaint through airtel site has also not helped.

From: No Reply Email-Airtel Presence <airtel.[protected]@in.airtel.com>
Subject: Feedback From: Airtel
To: [protected]@yahoo.com
Date: Saturday, March 9, 2013, 9:45 AM
Dear Airtel Customer,

Thank you for writing to us. We acknowledge receipt of your request, your reference no. is PR[protected] .Our team will get back to you in two working days.We thank you for your patience.

Regards,
airtel presence,
airtel customer service team,
bharti airtel ltd


2) I personally visited Airtel office on 23 Feb 13 (Service request number CR0250). The undermentioned mail to service centre rep Mr. Sunil Mohanty is appended below:-

From: ajay mandal <[protected]@yahoo.com>
Subject: online recharge failure
To: [protected]@teamhgs.com
Cc: [protected]@TEAMHGS.COM, "ajay mandal" <[protected]@yahoo.com>
Date: Sunday, February 24, 2013, 8:40 AM

Hi sunil mohanty, My wife's mobile no. is [protected]. Her name is "Soumi Ray mandal". I had carried out a online recharge on 11 Feb 13 for an amount of Rs. 330/- on her mobile number [protected] using my HDFC debit card. I received a Txn ID "676173" stating that recharge initiated. On the same day i.e. 11 Feb 13, Rs. 330/- was deducted from my HDFC account by Bharti Airtel. However, till date neither my mobile is recharged nor the amount of Rs. 330/- has been refunded back into my HDFC account. I am enclosing my HDFC account statement regarding the same. Please either recharge the same into my mobile or return the money. Thanks. Ajay mandal

3) I am forwarding my latest HDFC bank statement as attachment as proof of deduction of Rs. 330/- by Bharti airtel on 11 Feb 13 which has not been refunded till date.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄

HDFC BANK Ltd. Page No .: 1 Statement of accounts


Account Branch : FORT - NANIK MOTWANI MARG
Address : MANEKJI WADIA BLDG, GROUND FLOOR,NANIK MOTWANI MARG,FORT

MR. AJAY MANDAL
HQENC/C SOD City : MUMBAI 400001
INS CIRCARS State : MAHARASHTRA
NAVAL BASE Phone no. :[protected]
VISHAKAPATNAM-530014 Email : [protected]@yahoo.com
ANDHRA PRADESH INDIA OD Limit : 0.00 Currency : INR
Cust ID : 248095
JOINT HOLDERS : SOUMI RAY MANDAL Account No : [protected] OTHER
A/C Open Date : 28/02/2005, Nomination Facility : Not Registered Account Status : Regular
Statement From : 11/02/2013 To: 08/03/2013 Branch Code : 60 Product Code : 115

-------- [protected][protected] [protected] -------- [protected] [protected] [protected]
Date Narration Chq./Ref.No. Value Dt Withdrawal Amt. Deposit Amt. Closing Balance
-------- [protected][protected] [protected] -------- [protected] [protected] [protected]

11/02/13 POS [protected] BHARTI AIRTEL LI 4332105 12/02/13 330.00 26,540.08
17/02/13 FD Booked Through Net-[protected] 18/02/13 15,000.00 11,540.08
18/02/13 NEFT CR-SBINH[protected]-BLO V PMT BY CH 001610 18/02/13 15,000.00 26,540.08
18/02/13 FD Booked Through Net-[protected] 18/02/13 15,000.00 11,540.08
20/02/13 006003500600530413652620130212 0404807 20/02/13 1,500.00 10,040.08
27/02/13 ATW-[protected] -VIZAG OFFSITE 0002853 27/02/13 1,400.00 8,640.08
02/03/13 CHQ DEP-MICR CLG-VISAKHAPATNAM - [protected]/03/13 17,000.00 25,640.08
05/03/13 FD Booked Through Net-[protected] 05/03/13 15,000.00 10,640.08
08/03/13 NEFT DR-0060F[protected]-CTK SOFT 000169 08/03/13 1,500.00 9,140.08


******** **************************************** **************** ******** ****************** ****************** ******************
********************************************************************************...⇄

STATEMENT SUMMARY :-
Opening Balance Debits Credits Closing Bal
26,870.08 49,730.00 32,000.00 9,140.08

Dr Count Cr Count
7 2

HDFC Bank Service Tax Registration NO. : M-IV/ST/ BANK & OTHER SERVICES / 20 / 2001
Registered Office Address: HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400013
--- End Of Statement ---

XXXXXXXXXXXXXXXXXXXXXXXXXXXXX[protected]----XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄

Thank you, Soumi Ray Mandal ([protected], [protected])

Hi Sir/Madam,

My Airtel landline number is[protected]. Around 4 yrs i used this connection. My billing cycle is 4th to 4th of every months.
I applied for a cancelation of my connection on 20th Feb. Ref No: 29008678.
[protected]
Scene 1 :
[protected]
Your excutive insisted on
---> not to disconnect,
---> Give this connection to friends and family,
---> Shift to a lower plan.
[protected]
Scene 2:
[protected]
I told them the reson that i tried to change the ownership of[protected] connection 3 times, as it didnt happen, i took a new airtel connection and want to disconnect this one. To which they did a cross verification on my new number. (which is uncalled for)

After 2-3 calls and n numbers of reason from my side and 2-3 calls from their side, it was settled that they will do the disconnection.
[protected]---
Scene 3:
[protected]---
I kept on tracking about this almost everyday after 20th Feb. They told me story about SLA of 2 months, will be done in one day, will be done in next 2 days.

My outgoing/incomming stopped on 27th Feb.( 7 days after my request, what they promissed so its good. ) So i removed my modem and phone.

[protected]-------
Scene 4:
[protected]------
On 8th march , i thought to pay the bill of February which was generated 3 days ago. Before doing so i just want to confirm that everything was settled between me and airtel. So i called the customer care.

They told me that "AS PER MY REQUEST" they again reactivate my connection on 28th, and shifted to a low rental plan. Why on earth i want to retain that connection , that i want to disconnect.

i asked them, what happend to ref no:29008678. They told me its closed. How could you close it with out informing me?

So again they took a disconnection req. ref no.42783145 on 8th of march, which again will take 7 more days.

So i am 15 days inside a new billing cycle, just because of Airtel's mistake. (This is cheating on your customer)

[B]Even if you gave me a bill of march, i am not going to pay anything for the mistake from your side.[B]

Please settle this quickly.

Airtel seems to have the worst possible customer service. They have been harassing me for the past few moths and now it has increased many folds. I wish there was some other network who takes care of their customers. They activate the packs on their own and the customer care executives are hopeless. they dont know the meaning of customer service.

Airtel does not seem to give any kind of training to their executives, it is so bad that you feel like breaking your head, instead of talking to them. I have to call them every month after the bill and get them to refund 100 and odd rs + taxes every single month literally. They say that the plans get activated only after I choose them, that aint the case. They choose the plans which I have to use.

for example. I have a 99rs message pack and a 60 rs message pack activated for the same month. 99 rs pack was never requested by me in the first place. this is my first ever complaint kinda thingy, I am sick and tired of Airtel. after 5 years, just wish I could get a better network. Dont get cheated, talk talk till you get tired with them. they will definitely refund your money, but it is the mental stress and strain that they make you go through is unbearable. I just need a mobile that works when I turn it on and does not charge me for what I do not use.

Karthik
karthi.[protected]@gmail.com - if someone wants to talk to me

Dear Sir/Madam

This Number [protected] is continuously giving me miss calls the whole day. All I came to know from online mobile tracker that this is a GSM number, AIRTEL provider and belongs to BIHAR or JHARKHAND.
None of my friends or relatives live there so its but obvious that some one is harassing me.
Please help me by giving the name, address of the person who uses this above mentioned number.

I have been charged Rs.5 from my Airtel prepaid account (number: [protected]) for downloading Fashion show on[protected]:39 when I have not downloaded any such thing. When I contacted the customer care on 121 and told the executive that I didn't download it, he insisted that I downloaded it at that time from a website, which I couldn't make out from what he was telling. I told him repeatedly that I didn't download it, but he wasn't willing to accept and thanked and disconnected the call.

Searching the Internet, I found that few others were having the same issue as me. Can you please stop these types of charges from getting deducted from account when no such Value Added Services (VAS) were downloaded? Please also refund my prepaid account with Rs.5.

Regards,
Krishnan.