Airtel Complaints & Reviews

Hi,

I had airtel broadband connection at my home. At that time of new connection,I paid Rs. 2150 (as 3 months
advance payment). Later i disconnected the connection. Airtel executives also came to my place to take the modem & phone instrument back.They also have provided the receipt for the same.

Now i am asking for refund of my deposit amount, airtel customer is saying they do not have record of deposit amount with them.
Its been four months, MY PROBLEMS ARE NOT RESOLVED. I have provided all the details like deposit receipt & bank statement of withdrawal by airtel.

Its very disappointing that such a big & branded company(Airtel)is doing such things to their customers.

Kindly help us to get our problem resolved.

Regards,
Ravindra Reddy

I provided documents for airtel PrePaid to PostPaid conversion to airtel rep. All the verifications are done and got sms from airtel remove prepaid sim and put postpaid sim . But it did not work. After calling customer care 50 times...they told me looks like sim number is not correct surely its airtel fault.

PrePaid Number:- [protected]
PostPaid Number:- [protected]
Post Paid Sim (Nano[protected] 83574

Last two day i am out of service due this stupid issue in conversion . Again Airtel should take the responsibility for this goo[censored]p. At this point i want to file case against airtel for all the inconvenience i am going through.

Dear Sir,

Me and my wife was using airtel corporate connections of mobile and later She wanted to change the ownership of one mobile number to my name(Husband). We approached a Airtel relationship center located at Sanjaynagar Bangalore(Pooja airtel Treasurers) 6th March 2013. They took all the documents and without acknowledgement they hold without processing for one month but they promised to do the process within 24hours. I was in a assumption that they have already changed but when I went to pay the bill I came to know that they have not even started the process.

I had a long discussion with them but they had sorry faces without reasons I warned them and insisted to process. They started and again they promised the same saying that your account name will change within 24hours and before that they will call and inform.

Later without information they have disconnected my number. After I visited the same relationship center, they said its on process thats why they disconnected it will activate in 24 hours. But later as per their instructions I was waited so many times nothing progress happened. I had called customer care 6 times after waiting so many times, but nobody responded with a solution or nobody has given complaint reference number for my acknowledgement.

They have disconnected my number on 10th April '13 and till now (14th April'13 9.45am) its not activated and no confirmation when it will happen.

I am facing lot of difficulty and lost many business calls due to this problem and still facing. This show Airtel pure negligence of customer service and they are least bother about customer. If any one of the employee in airtel still feels that customer is important they will call me and say sorry for the inconvenience and activated the number and confirm the same.

Please do the needful.


Manjunatha TS
[protected]

Respected Sir,



This is to inform you that I had lost my mobile while I am driving my Motor cycle on[protected] in Kota at Dadabari area .

So Kindly registered my complain for the loss of my mobile ,so that it can’t be misused.

Details of my mobile is as such

Name: Chandan Kumar
Address:Gali no 1 C/O M.L.Verma ,Near suman properties,Sharaswati colony ,Kota,Rajasthan
Phone model: Nokia Asha 200
Make: October 2012
Last used No.: [protected]
E-mail for communication: [protected]@gmail.com
Missed date:[protected]
IMEI No.: [protected]

Mobile no Lost:[protected],[protected]

Thanks & regards,

chandan kumar

I have a 2G plan active on my number [protected] which entitles me to a total of 4 GB (2GB day and 2GB night) usage. Since the end of Feb this year for some reason my daily data usage is being charged fro my main account balance rather than from the 4GB free data usage provided by the pack. The charges vary from day to day and I have to call up every day requesting for refunds and a solution to the problem. Although I do agree that the refund is being provided that is not a satisfactory solution to the problem, as you will agree having to call them each day is quite a nuisance and is down right frustrating. The deduction of the balance from the main balance needs to stop and correctly be deducted from the free data usage provided. PLEASE HELP...

Hi,
Initially when I bought a postpaid SIM ,they said it will be much cheaper than the prepaid.
they showed me the plans and according to my budget I choose the best one to cut my cost of calling.
First month they billed me around 900.I was shocked,but I paid as I had no options left.
From the next month onwards they started sending bill over 1100 Rs.I had no options left as ther was network issues in my locality.I asked the customer care and even the vendor where I bought the sim that Please change it to prepaid.They said after this week and then after 1 month and so on.
Even I paid bill of 1700 Rs.
But this month they charged me 3300 Rs bill.I am really unable to pay.I am already under money crisis and working in a private company .My family is still under huge debt.
Please do something.
[protected] was the number.

Now since I changed my network,My number is [protected].
Please consider it other wise they will again chrge late fine of some thousand Rupees.

Thanks,
Hari Suman
[protected]

Airtel DTH has increased the monthly charges from Rs. 200 to Rs. 220 and also withdrawn some channels without information. I complaint to them on 6th April 2013 and as neither consumer service executive nor his supervisor was able to help I requested for disconnection, this was promised. On 8th April 2013 Ms Nisha Maurya called up from Customer Retention Department called up and spoken to my wife and promised that some channels which has been withdrawn from the monthly pack will be restarted for 6 months but the monthly pack charges needs to be paid Rs 220.00 as she will not be able to do anything on this.

We agreed and got the connection re-charged with Rs 350.00, but the channels as promised by Ms Nisha Maurya to be re-started were still blocked. Thereafter I again called up the helpline and they informed me that Ms Nisha Mauray has not made necessary instruction to restore the blocked channels but has cancelled my deactivation request on 8th April 2013 itself getting this information took approx 49 mins.

It looks Airtel due to revenue and consumer connection losses has scooped to such a low level that it has started cheating the consumers with false promises and extracting hard earned money by coaxing the customer.

The deactivation no given to me today is : 29772307 dated 13.4.2013

My consumer Id is [protected]

Dear service team,

Hi, this is Mr.azad singh from mangawanhaving airtel prepaid connection no. [protected] I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.

maine 3 time wrong pin dal diye ab meri laapu sim kuch kam nahi karti and costumer care se bat karta hun to wo bhi kuch nahi batate bolte hai 12144 per call karo us per call nahi milta mera bahut sara work pending pada hai

Dear sir,

I am from himachal pradesh. On the 23rd nov.2012 I gave the porting request of my number to get port it into airtel at the airtel customer care office of our district. They said that it will take 1 week to get port. But they made me 4 visits to their office till the 2 months but it was not ported & they made excuses and excuses.
Finally I sent a complaint about them in their regional office. A person named Mr.Vebhav contacted me for this and was saying that he will over cum it shortly and revert me back. But he has also lost from last 3 months.

After that I regularly sent mails to airtel to solve it. But these people are very good in making excuses. They said that the no. I gave to them is not contactable. What a fraud is this.

Please do something on this. What kind of customer care is this.
I shall be really thankful to you.

Regards
Moin Malik
[protected]

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial no. [protected]

recharge pin : 9325 4*** *765 23

My Mo. No. : [protected]

Dsl user id : [protected]

I got a call from airtel on 15/mar/2013 and they said they will activate my previous account (closed in aug/2007) for free of cost. Which i agreed. Then he asked me there was some balance in prdv account to which i replied that has been settled. They said pls send the letter and receipt to our customer care, whichwas duly sent to airtel. My account got activated on 16/mar/2013.

Airtel disconnected my connection on 5/apr/2013 without intimation. Which i came to know on 8/apr/2013. I tried to connect the internet by wi-fi but could not connect. Aftef a lot o[censored]n-sucessfull efforts i called up airtel customer care on 9/apr/2013 where i came to know that airtel has disconnected my services without informing me and without any of my fault.

I spoke with executive and explained him every thing which he understood and transferd my call to his supervisor (Rakesh) who told me that he will get the account activated by naxt day first half i.e first half of 10/apr, which i was not okay as my work was suffering, he than transfered my call to his team leader (Priyam) who told me he will try and activate the account in 2 hrs or by next day first half. Neithef of which was done.

I called up customer card again on 11/apr/2013 and the same story was repeated and i was again commited that account will be activated by naxt day first half.

Next day (12/apr/2013) i got a call from airtel that account has been activated, but when i checked in evening, it was still not active.

I called up airtel once again on 13/apr/2013 for this and the storh waz again the same that account is not active due to prsv balance.

I have spent more than 2 hrs talking to airtel customef care and spent money on that and on top of it i had suffered on my work which cannot be fulfilled. Kindly help me in getting the account activated on the earliest and relivent compensation for the harassment by airtel for no fault of mine.

Hi

I have lodged 2 service requests with Airtel and non of them have been resolved but both were closed without any resolution .

this is ridiculous , absolutely disappointing.

Ajit

When i connect 3g dongle with my laptop one application is install and on click of connect internet is connected.
when i login wen site like irctc it was showing very less speed around 0.07 kb to 0.30 kb.
when i call the number which was mwntion on application for help it was connecting to postpaid service.
I am not able to reach the dongle helpline for prepaid service.
when they dont have the service airtel should not launch 3g prepaid dongle simply bluffing customer is not right.

Thanks,
Dileep

I have a Airtel DTH. Earlier my monthly plan was of around 125 Rs per month and hence I added the package "Hindi Plus". In Sept 2012, Airtel changed my base package to 200 Rs per month.

The 200 Rs per month package has all the channels which I added through Hindi plus addon package. It means that airtel is charging me twice for the same channels.

Please look into it and refund my money for the hindi plus addon starting from Sept 2012.

I am subhamaya kamila my mobile no [protected] i m airtel prepaid customer at kolkata in west bengal.i was rechaged rs 20 on 11.4.13 next day i will active rs 5 net pack 30 mb but i access 25 mb from my main account .next day i will chacked my balance0. 00 with out activet sms then i will calling 198 number sourav saha received my call but he did't give any appropriate answer that why i informed u.why my airtel prepaid balance 0.00

Hello,
This is the 3rd time that there has been a delay in shifting of landline from Airtel side. Despite repeated emails and calls at the customer care, there has been no resolution of the query (Refernce No:[protected]. The resolution time was 11th April. Last time too we have faced a similar issue. Also, the technical team behaved very improfessionally and rudely. The customer care too was not of much help. They keep mentiontioning about a revert in 2 hrs time. However that is not the reality. Also, we have faced billing issues and have had to call to resolve the corrresponding billing issues several tmes in the past. As we are working proffesional it has become very difficult to manage this considering we have taken leaves from office which seems illogical.

Hi,

I have given a request to close the connection on 23.01.2013 - 9:43 am with the request number 27745720. I have been contacted by Airtel customer Care for change in plan with a lower rental , i have strongly requested them to close the connection as i dont require it any more. and also to make a point the Modem and the Phone connection are taken away and got disconnected around 25.01.2013. Also we have not used the connection after that. There wont be any usage on Feb Month. It is certainly not my problem to keep the account as active and charge me even after not using the connection. I have got a call from customer care around 20th march for the Request 30067062 which is raised on 15.03.2013 3:30 pm. I have stated the same and they mention that they will waive off that since i have not used it. Please note i have been using this connection for around 4 years and have never defaulted. Why should i pay rental for which i have not even used.

Thanks
Balasubramanian.


On Wed, Apr 10, 2013 at 1:31 PM, <Prabhu.[protected]@in.airtel.com> wrote:

To


.,Balasubramaniam,.,.
New No 32/75 Thiruvalluvarpuram 1St St,,32/75, Amaravathi Illam, 2nd Floor,Thiruvalluvarpuram 1st Street, Metha Nagar,Choolaimedu,600094,.



Dear Sir / Madam



RE: OUTSTANDING DUES ON YOUR AIRTEL [protected]

You have been our valued customer and it was a pleasure serving you on our network. It would be a great pleasure restoring our association once again by way of this communication.

This is in furtherance to our various repeated attempts to persuade you to clear the outstanding dues for your Airtel Telemedia Subscription 14160555 bearing [protected]. It is reiterated that the total outstanding amount as on date in your account is Rs.1203.72/-

Please treat this letter as a final reminder and we would again request you to kindly make the payment of the total outstanding amount within Seven days of the receipt of this letter.

In case of any clarification, we would request to contact [protected] / [protected].In addition to the above you are also requested to WALK-IN to our Airtel office between 10 A.M – 6 P.M on any working day, for resolution of the outstanding amount accruing in your account and as well as for payment collections.

It is reiterated that please treat this letter as the last intimation before initiating normal collection proceedings for recovery of outstanding dues, as per due process of Law. In case you have already made the requisite payment, please provide us copy of the receipt or any supporting document, and ignore the contents thereof.




Yours faithfully,
For Bharti Airtel Limited

Good-afternoon Sir.
This is Udaya Bhaskar from Hyderabad.Recently two months back I had portability of my mobile no [protected] from Tata Docomo to Airtel.After conversion i made first recharge with 153 for 1p/sec and full talk time offer for 6 months.But I am not getting full talk time.The 121 customer care executive is not responding from my mobile.
Today I had done 200 recharge to my mobile.As mentioned in their website https://pay.airtel.com/online-payments/prepaidResponse.do#write-review today[protected],It is full talk time offer. But I got only 175/-.They are taking more money without responding.

Sir ,this is padmanabhan My mobile no is [protected] i am getting distrup from airtel net work thy sending unwanted messages ,


thank you sir
(padmanabhan.g)