Airtel Complaints & Reviews

I would like to share my very poor experience with my airtel ....
My airtel tamilnadu number [protected].

My problems

1. I am not able to connect with 121 customer care from this Number till now not solved..
So I complained multiple times regarding this from my another airtel number..
..
The customer care executive refused to take it as a complaint and
He told that problem was a automatic process we cant solve it and we cant take it as a complaint..

My next problem

2.3G connectivity problem
........ I put 151 rs internet pack which comes with 500MB 3G & 500MB 2G..
In starting I got good speed but only for few days...
after that i got dead slow speed less than 2G speed..
the customer care executive asked me to clear cache file to get more speed"
..


But i didnt get the true speed I tested with another airtel sim.. It finely worked with my handset
So no problem in my handset....
I tried with my Vodafone sim i
t gave amazing speed...


From Dec 2012 I am a airtel customer before that I was a Vodafone customer with this same number and I came to airtel through MNP.


the airtel store people said that I wil be charged 10p/m for airtel to airtel and 30p/m for airtel to other network without any rental for 3 months


but 1 month after my plan had changed automatically without proper intimation for 1.2p/sec & 1.5p/sec....
when I asked the 121 people about this they don't have enough knowledge to identify my problem and they didnt give me a solution....
they told me it could be a wrong charges and It will be given back to u....

but my problem not solved for a long time so I dialed to nodal officer.


she also not gave a right solution,,,,

after calling many days many times they gave me a A2A 10p/m plan but with daily rental 1 rupee....


cheating people..
I lost my lot of balance between the period in I complained....
because I had charged 1.2p/sec and 1.5p/sec for many days....
they wrongly gave the information and wrongly charged but finally they cheat me and I became a fool by airtel...


I advice to the people who would like to change their network to the airtel... plz dont
plz dont come to airtel such a fraudulent service provider....
they dont care the customers

... in this month end I will go back to my vodafone....
Vodafone customer care peoples are pretty good than airtel people...

in Vodafone they cared me much..
for example if my booster ends they will call and inform and request me and explain about New suitable plans....






MONEY DOESNT A PROBLEM I NEED GOOD SERVICE.. ,, AIRTEL FAILS TO CARE THEIR CUSTOMERS

Sir ,
my custmor I d is [protected],FROM DIGITEL TV miss Deepali (Telphone #[protected],)called me several time in Feb last week.madam plz recharge your digitel t v .we have some nice scheme if you recharge for 1250.we will give you whole year pack which will consists channel what you r watching before.(i stopped digitel tv since last 8-10 month).although i was not in mood to recharge it bcoz children exam.but continuous calling telling we have new scheme etc etc??????.I told her that i saw on net there is no such scheme but she told us madam we r from digitel T V i will get it done ,you don't worry .

i recharged on 26th feb called her to change it for year.no response,calling by us no response,waited till 2nd march .called her but phone busy or her phone switch off.called custmor care ten to 15 time.(which is not toll free)but every time different person different answer,no one is ready to give proper answer (mr rahul, miss pooja mr ravi etc )it seems there is no communication between miss deepali &other people in CC. SHE TOLD US LIE that she will get it done before 1st march.or on 28th Feb.it seems that she WANTS TO FINISH HRE TARGET TO GET SOME EXTRA BENEFIT FOR HER.we stopped digitel tv .put our money in safe custody .now our money and is time is just wasted. again telephone madam plz start TV.we were not able to fulfill your requirement bcoz you have some top up channels first you remove them,restart your D tv.(the question is this why she did not tell us before in Fab.)again on 5th we started t v .depali telephoned us it will be get it done on 6th till 12 noon but till now nothing has been done.our money is going as previous plan.again i recived massage from your side validity is till 4th october not till Feb 2014 ,as promise.SO DONT YOU THINK YOUR PEOPLE GIVE FALSE INFORMATION .THEY JUST START TELPHONING PEOPLE BEFORE KNOWING THERE FULL SCHEME,OR FULL KNOWLEDGE OF PLAN,WHICH IS ALREADY FED IN YOUR RECORD.MISUSING THE SERVICES UNNECCESARLY DISTURBING CUSTMOER SO PLEASE TAKE NECESSARY ACTION AGAINEST THEM.
THANKS
SADHANA BANZAL DTH AIRTEL ID [protected].PHONE NO [protected]

Hello Airtel Team,

As per your promise Rs. 150 is credited to my Main Balance. But my problem is not over yet. One issue is resolved and you people have raised another issue for me,

Earlier my Call Tariff was 1PAISE/SEC

Now suddenly it is increased to 1.5 PAISE/SEC

When I called Customer Care, I received the information that the Call Tariff is changed since 2nd March 2013. When did this happen and I was not even informed about this. How can my earlier validity change without even notifying me.

Your Nodal Officer is also not responding and the Contact Number that you provided is also useless. What should I do in this case. Should I have to through all the troubles again ??? to get a Resolution


Regards,
Rehana Ismail

SET-TOP BOX CHARGES
CUSTOMER ID: [protected]

MY AIRTEL DTH SET-TOP BOX STOPPED WORKING SUDDENLY. THE COMPLAINT LODGED WITH CUSTOMER CARE TO LOOK INTO THE PROBLEM. THE SERVICE ENGINEER FROM AIRTEL VISITED MY HOME AFTER 4 DAYS AND SUGGESTED TO BUY NEW ONE. HE MENTIONED CHARGES OF 700/- Rs WITH 6 MONTHS WARRANTY.

I WANT AIRTEL TO CLARIFY THE FOLLOWING STATEMENTS MADE BUY YOUR EMPLOYEES (CUSTOMER CARE/SERVICE...

Hello.
My name is Gopal Chugh.
N my airtel no is [protected].
On 16th of feb i subscribed to airtel gprs pack which offers unlimited net with capping speed of 40kbps after 2gb.
On 4th march, my 2gb finished n instead of speed capping i was charged Rs. 32.
I lodged a complaint regarding this to customer care n the executive said that ill receive a call to resolve this by 7pm.
But unfortunately i dint receive any call.
So i called back but customer care has blocked my number so i coudnt enquire.
Finally after trying hundreds of times, i gave up n thought of subscribing to new plan.
For the plan details i called 198 n i selected a plan which offered 2gb for Rs. 149.
But the confirmation message i received said that its only 1.2gb.

So i kindly request airtel to solve either my first issue or second one.
Pls stop misleading people for your own benefits.

I am getting unwanted SMS messages from AD-BLCRKT on my mobile number [protected]. I have called Airtel many times. Every time they say they have stopped the service, but I still keep getting these messages. Please stop them.

M. Kumar
5.3.2013

Hi am a airtel prepaid customer. My no. [protected].Airtel has deduced Rs 5 from my main balance

I received an sms saying - Thanks for downloading Fashion Show from Airtel. You have been charged Rs.5.

However I have never downloaded any such content. I called customer service desk and reported this. However no proper answer has been provided about it.

I am very annoyed because of this uncountable deduction of balance by Airtel.

Regards,
Debdatta.

I have lost yersterday (04.03.13) my Airtel Sim ([protected]) so this is a humble request to all Airtel Team kindly block the sim.
and also let me know procedure to take duplicate sim.

Dear Sir/Madam,

From last couple of days i getting missed call several times from vodafone user: [protected] can u please block this simcard or block this number on my cell. Take a prompt action.

thanks,
with regard

jigar patel
[protected]

hi team,

I installed a broadband connection(some 899 pm plan) from Airtel(landline no 4017829), with a WiFi modem around December 2012 in Sundernagar Raipur.
Before the install, the sales rep promised and guaranteed the good service and connection. But, i started facing connection issues the very next day of installation. When i called the airtel customer service(121), the call will drop every time it transfers from automated voice system to a call center rep.
So i called their local technical team, who gave all useless reasons for not turning up for service, or when they came they will try bluffing me with technical issues. When i told them that i myself am a software engineer, they started a new story altogether that the underground cable is having problem in that area.
When questioned they themselves said that the sales folks lied to me about the connection and there is cable issue in the area i reside.
Now i am calling them almost every day, but no help, there is no internet service over the broadband connection. I call them so many times, still they don't come, if at all they come, they will say every time that the cable has problems. My question is- if they have such pathetic cable setup, why they fool ppl and take up new connections in that area.

I called the sales head and he says to go to their office. I ask them to give me complain no. and they say they cant as its offline service- what does that mean!!! I also registered an official complaint at their website( reference no. is LB[protected] on 9th feb but no response from the company yet.. These people are giving worst services, they don't pay a heed to customer's problem and frustration. Even when we are complaining, they smile shamelessly saying go to the head office if you want to uninstall the connection. So, is this the reality of the company that claims to be the best in India- smile, come home 10 times to install everything and take money, but once we start complaining, they ask us to go to head office, making us suffer and frustrate.

Hope my complaint will help me or others to beware of Airtel's fooling tact.

Regards,
Bhawna

I HV RECEIVED A CALL FROM UR EXECUTIVE REGARDING CHANGE OF MY EXISTING NETWORK OF MTS DATA CARD TO AIRTEL, UR EXECUTIVE PROMISED ME TO DELIVER THE GOODS BY 1PM OF 4-3-2013 BUT NO ONE VISITED

The payment of rs 145 was successfully made through icici bank payment id[protected] on 28feb but the service is not activated by Airtel. Tried to call Airtel customer care but no help received. Seem to be cheating once payment made through internet.

i have applied for new airtel BB connection on 2nd Feb got reference number[protected]. Got a meesage on 4th Feb that post checking availability in my location my documents will be collected. On 4th itself an Airtel representative visitied came to collect documents and Rs 3150 as package charges. On 7th Feb i got confirmation that my documents have been submitted and installation will be completed in 3 working days. No more calls from airtel after that. I called them on 11feb and checked the reason for delay. to my surprise i was told its not feasible in my area as lines to my apartment are damaged. i asked them my neighbor is using Airtel how is it possible lines are broken they had no answer and just told that this was feedback from there backend team.

It seems Initially no Airtel representative came to check availability in my area and they just charged me 3150 INR for no reason. i raised a request for refund of my deposit reference number[protected]feb 11) got no response from airtel,[protected]feb 12) still didn't get any response and finally on 17th Feb 28850508 for which at last i got a call back and was promised full refund. Surprisingly on 18th i got message that services to my fixed line (which was never installed ) has been started.

I am waiting for my cash refund and a prompt response from Airtel. Services have been degraded drastically, same thing has happened to my many frnds where money was collected and after that it was informed that lines in area are damaged. how is it possible that all lines get damaged at the same time. is this QoS from Airtel.

Whenever we are late in payment Airtel charges us 75rs as penalty, is Airtel going to keep on other side also this time they are late in payments.

saurabh arora
[protected]

Dear Sir,

I Have taken my Airtel prepaid sim no[protected] in 2010, when i checked recently its on other person name.

Kindly help me how can i change the sim on my name and address...

2 Time's summit address proof but ...dose not name change, , , , , ,

NOTE: but my friend told change network...easy way...!

BY
P.K.KARTHICK
[protected]

I am Nitin Mehta, having two Airtel Digital TV connection at my home bearing ID no. [protected] and [protected]. I have made request to customer care on 3rd Feb 2013 for merging both the connection to avail benefit of multiple connection offered by Airtel and they promised to do the same within 48 hrs. But they have failed to do the same yet, every-time i call they say it will done within next 24 hrs. Its very torturous to innocent consumer like us to call customer care so many time and talking to them for 20 - 30 Min's on paid customer care number [protected] to just make fool of our-self. So after trying non stop for more than one month, i have finally decided to file an compliant against them here to seek solution to my problem.

Nitin Mehta
[protected]

Hi,

i used airtel 3g 675rs 3.1gb plan post usage it charge 3p/100kb so i looked

for another plans for next bill cycle as i wanted Unlimited plans.

31-jan 2013 => i have seen 650rs 3gb UL plan on airtel site for postpaid so

i decided to activate it on 2nd as my cycle is 2nd to 1st

2-feb 2013 => i have call customer care and activated that plan so i get

the benefit from the day 1 of the bill cycle but as it get activated i

didn't get 3g speed i called customer care to verify the plan they told

plan is correct i told them then why speed is not there then they note

network complaint to look the issue. but it was not network complaint bcoz

every where i get the same 2g speed.

5-feb 2013 => i went for airtel Relationship centre they told me that the

650rs plan is for only datacard not for the sim that you are using for

smart phone then i shocked i said then why you showing it on your site

without mentioning that its only for datacard and if it is for datacard

then how can you activate it on my sim they said we dont know how it

activated but this is the reason you are not getting speed of 3g. so i

deactivated that plan and i told them to show me other plans in 3gb with UL

usage they denied insted they were providing me other plan for which i was

not suitable.

11-feb 2013 => so i have seen the other operator providng me 3gb Ul plan in

postpaid in 650rs so i decided to go for MNP.

15-feb 2013 => i have reqested MNP to other operator

16-18 feb 2013 i have got many calles from airtel to know why i want to go

for MNP etc.

19-feb => it get rejected even without infroming me when i called them they

told you are cug user you have to first exclude your cug.they never

informed me before for this insted they alwasys called me to know why i

want MNP what happen and never told me that you have to first exclude cug.

20-feb 2013 => so i visited the RC again and given the application for cug

exclusion they told me that it will done in 48hrs but it didnt happend.

23-feb 2013 => i called customer care they told me that your cug is still

active so i called the RC where i given application they told me that your

request is processed so i waited more but no again it didnt happend.

26-feb 2013 => i get call from airtel the guy was saying that you want to

do MNP why i told him that i dont want to explain again and again i req him

to clear my cug. he told me that your this month cycle is at end so if you

req for MNP it will be again rejected i said why he said bcoz you have to

wait for this months bill to generate you have to pay it and you have to

pay extra amount for next bill cycle in advance then you will have to req

MNP again i said then why you people not infromed me it before he said sory

for this make you delay etc etc then i agreed that i will pay my bill i

will pay advance amonunt so that i get clear from airtel and he promised me

that your cug will be closed soon but it didnt happend.I know that if Cug

will not closed MNP will always get rejected so i thought to clear cug

before i pay all bills and req for MNP again.

27 feb 2013 => i visited again RC to close my Cug, she filled form and

processed it she promised that it will be done in next day but still not

done.

2-march 2013 => again i req calling customer care to exclude CUG.

4-march 2013 => i waited to change billcycle but still disappointed, my CUG

is still on.


By above experience i feel airtel is having worst customer care service. i

dont want to continue in airtel for single day but they are not processing

my CUG exclusion and MNP i am tired of contacting customer care. my number

is important for me as i am using it officially and having it for one and

half year.

i dont know when will i get this all clear from airtel.

Consumer Forum, 

This is to bring into your notice a Sheer Denial from Airtel so called cx service for acknowledging refund/ conversion of plan of Internet.

I paid a retailer sum of 149 to get the Internet pack recharged for 30 days validity. I got an SMS confirmation as following: 

Recharge Successful on[protected] at 03:35PM,MRP: Rs 149.00, STax: Rs16.39, TransID[protected] Validity :28 days Benefit:700 Local A2A minutes

As you can see the benefit mentioned in SMS was 700 free local minutes whereas I paid for 149 /- Internet plan. Considering there might be a misunderstanding I called Airtel cx service and Sharad answered the phone. I explained him the situation and requested him to either refund my 149 money or simply convert 700 free mins plan into Internet pack as free mins as no use of me. I also informed that nit even a second is consumed from 700 mins credited to my number. He refused! When I further insisted for support he denied very rudely and even raised his voice. This made Me angry and I asked for manager, He Denied that call can't be transferred there is no such procedure. If He has refused so it's a permanent refusal. When I still did not relent he transferred me to a senior escalation team and I spoke to Rohit, he was polite and atleast heard me but he said he can't refund my money and also can't convert the plan from free mins to Internet pack though the price is just the same. He said it's reatiler's fault. He asked me to check with him. I explained since I'm working women and I can't go and talk to retailer when at the end solution has to come from Airtel only. As a cx for me it's Airtel's bad and doesn't matter be it retailer or frontline executive. But he denied and then I asked him to put me through the manager.

My call was then transferred to Sumit Mehra the team manager who heard the whole story 3rd time and gave me the same answer. He said you have recharged and Now u have to consume 700 free mins... I explained that they are of no use to me as nobody in my family has Airtel phone and they are useless for me. I asked him to convert tha plan into Internet if he can't refund but he bluntly denied. He said that  I should now use free mins and there is no solution from his side. I tried to convince him that I don't want to waste my money but he remained very insensitive and this was least cx centric conversation I ever had. I was helpless and I told him since he can't help me then I m left with no option but going to consumer forum. He said 'go ahead if you want to' as if this doesn't meant anything for Airtel reputation. 

Hence, with Airtel's team manager Sumit Mehra's due permission, I am hereby writing this to you because as a cx it doesn't matter to me whose mistake was it. All that matter to me is that i don't want to end up paying for service which I am not even going to use. So kindly either refund my 149 /- or convert the free mins package to Internet pack worth 149/- it's my money and i have right to spend it on something I need to, want to, but not on something forced upon me.

I am extremely dissatisfied with the support provided by Airtel and I am very sure I will discontinue using this no as soon as I get myself another brand that can show some sympathy towards their cx. Or at-least have logical support boundaries. No one like to pay for things forced upon them.

Sir,

I, ABDUL MUZEEB, Airtel customer last Seven Years, my mobile no is [protected] (Pre Paid Customer).

One sudden day i.e., Dt.[protected] I received a message to submit my Photo ID and Address Proof within 24 hours, unfortunately at that I am in camp, after 24 Hours they stopped the Services.

After coming from camp I submitted all relevant documents as they required, after two days i connected services.

After one week My SIM registration was failed and my services was stopped without any intimation.

Why such things will happen regularly in Airtel, kindly pursue the matter and take necessary action for re-connection.

With Regards,

ABDUL MUZEEB,
SRI PAVAN ESTATES,
Flat No:401, Door No: 49-24-51/20,
Madhura Nagar,
Sankarmatam Road,
VISAKHAPATNAM - 530 016.

Hi ,
This is to bring to your notice on my Complaint on AIRTEL - 3G DATA CARD.

I bought 3G Data Card from AIRTEL in MAY 2012, and used it for 2 months.
For the month of JUNE/JULY - 2012, I got the billed amount of Rs 5000 + , which i didn't use much of it.
Sent many reminder mails to the Airtel Customer care, but there was least response to my queries.
Thought this way might work and people who are using 3G Data Card from Airtel will get to know.

Note : AIRTEL, One of the Top BEST mobile service provider proved that it is the WORST too in providing the inappropriate BIll Amount.

Thanks & Regards,
Raj
[protected]