Airtel Complaints & Reviews

Balance less from my wollet but recharge not done in my airtel dth account
Order no: [protected]
Time: 12:44pm 11/02/2013
And
Order no: [protected]
Time: 10:04am 11/02/2013

I have recharged my airtel number [protected] with Rs 199, Rs 149 one after another from airtel.in and each of them failed but the money was deducted from my bank account. So I had to call customer care. Since my SIM card is from Tamilnadu and I'm in Bangalore, I had to call from an alternate number.

First when I called, they assured me that the money will be transferred back to my account. They also asked me to recharge again. So I tried to recharge again using airtel.in. But I got the same result. So I called customer care from my docomo number, and when I opted to talk to customer care executive, an automated kept on saying "please dial *121# to manage your airtel service" but wont connect my call.

So I tried from my vodafone sim and I successfully connected my call. But the worst part is my vodafone number is also blocked like my docomo. Then tried with my friends number too. All of them are blocked now. I can assure you that I didn't use any unprofessional words.

What is this policy of treating a customer? First the recharge system is not working but money is been deducted and then when customer wants help, it is not being provided. There is no free customer support for roaming numbers and when we spend money and try talking to customer care our number is being blocked!

Horrible customer care support.

I registered for porting out my number from Airtel, and it has to be done within 7 days .
Today this is 9th day and they are not giving me any details, also they are ready to close my number but they automatically assumed that i want to remain with airtel. When i called them they asked me to go to their store , when i went there they were not even rerady to listen to me.
From past 2 days, I had called their customer care around 10 times , many times they disconneted my call without giving any resolution.

No body from them is ready to accept my Port request, saying that it is not in there hands.
They told me that i will be getting back call within 2 hours , but no call i had got .
Every day they register new complaints and give me 24 hours of time but everytime the same story there is.

Please help me as it is very urgent for me to Port my number as this network is of no use for me because there is no network available at my place.

I had a Land line. My acct no is 16629709.My Phone number was 40656246. I had surrendered the line vide letter dated 7/10/2011. My last payment was o 05.09 2011. Vide receipt no 243381.Rs 410. No letter of closure of line was given to me. I was told it will be emailed. On 21st February 2013 I received an SMS that I owe a sum of Rs 80 and odd. When visited their park street I was told that it is Rs.180. I promptly cleared. Instead of issuing me a computer generated receipt I was given a kachcha receipt No 4850664 where only acct no is written and no rubber stamp or any thing was given. When questioned about the authenticity I was asked to go to court. My question is where is the guarantee that after five years another notice will not be served since they re not closing my account.

I am using Airtel DTH/Digital TV from last November 2012, Without my notice or request they changed my monthly pack from south supe rvalue to south economy sports. When I called to them they are saying that you have messaged for changing the pack on[protected]. But I did not messaged to them for changing the pack. They are cheating the customers by saying false statements. I asked them to change the pack but they need at least one month for changing the pack. It is not my mistake then how can I pay for the monthly pack which I do not need.

i forget my airtel money password & id my no is [protected] please send me details on [protected]@gmail.com or [protected] by sms

I have recharged my prepaid mobile No.[protected] on 2/3/2013 with Rs.100/- but amount debited my credit card and mobile recharge have failed.Please refund me Rs.100/-.my contact No.is [protected] E Mail ID [protected]@gmail.com and PNB credit card is [protected].

my mobile no. Is [protected] airtel preepaid conection . For recharge 79/- rs. date[protected] .this recharge for reduce call rate . But no reduce my call charges & cut my balence 79+200/-. When i call costmer cair but not setisfactory answer . Pl. Action .

sir,
i am one of the retailer of airtel company. i have just recharged my airtelmoney smobile Number [protected] with Rs. 1000 on dec 2012 date lies between 15 - 27 december. i just recharged on BSNL NUMBER [protected] with Rs 500 and i recieve the Recharged amount on Bsnl No. when i just recharged the vodafone No. [protected] the balance gets deducted on my mobile but the amount of Rs. 500 have not been transfered till this date. i have dialed the customer care they have registered my complaint with complaint no. 5842650. they told that you will receive a call till 31st December about your complaint. but i have not received any call. i take the same complaint to the Airtel Head office located at sonwar Sringar jammu and kashmir . they ever ask me you wait one or two days but till i have not receive this amoun. please add back the detected amount on my mobile account.
thanx

I have been making payment thru airtel.in now the payment is not accepting asking me to contact 121 on contacting from telephone they say number is incorrect where in my number is [protected].
hindly ask them to contact me so the due payment is made.
my email id is arkay.[protected]@rediffmail.com

Dear Sir,
This is regarding not refunding moneyback by airtel.I applied for new internet boradband connection (Enrollment Form-461647,NameKhushboo bangar) on 30th Jan,2013 in Ameerpet Hyderabad. Due to some technical problems,connection was not activated and promised me to return money (500 rs )back within 21 days.Now its more that 30 daysbut I didn't get any money.When I called to customer care ,they said you will not get your money back .Do whatever you want.

Please find below all details.
Name -Khusbhoo Bangar
Enrollment Form-461647
Mobile No-[protected]
Connection Date-30th Jan,2013.
Place-Ameerpet,Hyderabad

Please do the needful.

Thanks&Regards,
Khushboo bangar

Dear sir,
we have not receiving connectivity, or poor signal from last two days.


Chandanmal Gandhi
Contact- [protected]

We purchased Airtel Dth on 29 jan 2013, service for recharge w.e.f 28 feb 2013 is very poor in respect of online recharge. For the last 3 days complaints are being lodged but no satisfactory reply in spite of talking to executives/senior executives for more then 23 minutes at a time are so.
Consumer ID: [protected](2 connections)

I took a Broadband service from airtel on the plan , Pay for five months and get a wifi free on a Broadband plan, when i got the connection the connection guy said the wifi wont be available as a firmware was not ready for my BEETEL 450TC2 WIFI Modem. I asked him then please change the modem which has no problems. after frequent calls its almost a month now no way near I can connect only one laptop remaining i need to perform a manual LAN...

Dear Sir,

I refer to the above matter and to the telephone conversation of your customer service earlier this week and yesterday.

1. I would like to seek a clear explanation or a clarification why am I billed twice separately for the same service in 2 different packages or plan or services rendered by you with no knowledge of mine.

2. When my bill plan itself includes my 3G services+1000free sms+certain minutes of free calls etc...then why am I being billed for an extra 50rs for sms and an extra 1000rs for internet.

3. There was no clear answer given by the customerservice when I called in late december to check on the excess bill amount. They replied saying that I have requested for an additional internet service which is being activated from 23 November.....My question to them was when did I request for such additional service and without my knowledge and without any request placed by me how cum they have activated any service on my number.....and if so when did I request for...what's the date and time of request and what's the mode of request..i.e, is it via a telephone request through customerservice or via a mail or via face to face at the Airtel office.There was no answer from the customerservice desk and he said the system shows no record of request made by me but only shows the activation date as 23 november and he has transferred my call mentioning some department and the person whom I laised with or spoke to was Mr.Ali.

I have also asked him that in case if a new package or plan or a service with better and more privileges is being activated, doesn't that mean that the earlier service or plan or package. With the same features has to be deactivated automatically. And incase if I have requested for a new plan or package or service of extra internet then why is my earlier plan still being continued. And why am still being billed for an extra 50rs every month despite of my free 1000sms in my 950rs plan itself.

My total usage of my internet itself is hardly 1-2GB every month....despite still I would be having more un-used GB being wasted by me everymonth....I understand that it would be mere stupidity and foolishness of wasting un-used GB at one end and requesting for an extra plan or service of internet on the other hand. Which itself clearly shows that my record o[censored]sage of internet doesn't require any additional internet plans or services....and I dint request for any additional plans or services.

I am much satisfied with the current bill plan of 950rs every month...And I have also requested Mr Ali that I would not be interested in any termination or dissruption of services due to my delay in my bill payment and until such time that I am clarified with my genuine queries.He was unable to answer when my request was made and he too re-confirmed that the're are no records showing that a request has been made from my end and he said airtel would waive the extra bill upon clarifying at their end and took a telephonic complaint of 72hrs notice and mentioned that he would revert back with details asap and within 72hrs. But no one turnedup.

The issue was dragged till February and there were calls from customerservice for my bill payment. Of 5000+ and I re-questioned them the same thing and explained them the scenario...he then suggested me to mail my query inorder for them to look into the matter.

I also would like to refer the telephone conversation with Mr Mahindra at 11:30am yesterday and also the call with Ms Radha this morning at 10:30am. In order to solve the matter amicably with non disruption of any airtel services I have also made an interim payment of 3000/- yesterday.

While my conversation with Ms Radha , I have requested her to first deactivate that so called extra plan , to whi h she replied saying the service has been deactivated on february 19th itself. I dont understand why the service was activated and deactivated witbout any info to me or request of mine or knowledge of mine. She mentioned that she would revert back regarding that unnecessary Excess bill.

Kindly revert back ASAP.

Hi,
I am using net connection with usb donggle in my pc since long time with my Airtel no. [protected].Usually i recharge Rs.98 for my 2G connection. But unfortunately I am not getting any connection since last recharge which was done just three days before. Always it is showing 'registering'. I have called on customer care executive for my problems in details. But no result. Getting this kind of service from a service provider like Airtel is amaizing!!!
Please take action as early as possible.


Regards,
Indrajit Das.
Somra Bazar,
712123. W.B.

Hello Sir,

I taken Airtel fixed landline Internet service on 29 Jan 2013 of plan Rs.1050 on monthly rental.
I given Rs.3150 as advance deposit for account.
Due to shifting of my address
(OLD address)
#362,11th A cross 16th main,F-Block Sahakar Nagar bangalore

to
(NEW address)
#24, 1st A K Ashram road, RT Nagar, bangalore 32

I raised a request for shifting of my Airtel connection on 24 Feb 2013.
Airtel informed me that there is no network in that area so you need to disconnect your connection.
I keep on asking them for refund and they communicated that they will refund the amount of Rs.2100 once processed my complain no 29186410.
Also for closing connection they charged Rs.389.34

Before paying Rs.389.34 they where communicating that I will get my refunding of Rs.2100 in 16 Days.(Customer care executive Name:Mr Pradeeph)

But after paying Rs.389.34 they are now saying that that Rs.2100 is not refundable.(Customer care executive Name: Mr. Sathis followed by Escalation Manager: Mr. Nagarjna Reddy )

My details are as follow:
Name :Rajnish Patel
Fixedline/Broadband Number : [protected]
Account Number : [protected]
Complain no for Shifting : 29187974
Complain no for Cancellation and refund : 29186410
Advance Deposit of 3 month: Rs.3150
Cancilation Charge: Rs.389.34 with Transaction Number : 866347
Expected Refunding: Rs.2100

Please Help me out.
you can reach me at [protected]

Thanks & Regards,
Rajnish Patel,
[protected]

Dear Sir,
I am using [protected] since last 12 years regularly but recently this number has been alloted to some other person without any information or problem. So pl provide me the same no. as it is very important for me and also pl clarify the reason of doing such type of activity.

Regards, Upendra Kumar

Sir, I am getting unwanted messages about cricket news on my mobile. These messages come from a mobile number [protected]. Please have these messages deactivated on my mobile. I called airtel on 121 and 12116, they say there is no service active on my mobile, but I still get messages about cricket news on my mobile, which I do not want. Thanks.

M. Kumar, Delhi
Mob. [protected]

Dear Sir
This is to inform that myself Niloy Tamuli Phukan holding the phone no. ([protected]) in airtel made a recharge of Rs 149 on 20/02/13.According to the plan airtel is said to provide speed upto 128kbps upto 2gb after which the speed is said to fall upto 40kbps.The previous 3 months i have been getting the said speed but from this time onwards the problem is getting worst and now the speed is 1-3kbps at which google page takes five minute to open.

i have been constantly making calls at 198 customercare helpline to report the same,more of some time the transfer the calls to their supervisor and which ultimately gets disconnected 2 to 3 minutes.The customer care have taken my complain on 25th , 26th 27 feb 2013 and asked me to wait 24 hours to get a positive feedback.Once the manager of airtel head guwahati made me a call on 27th feb promising to justify the problem within 24 hours but till now i have received no improvement in the speed and being left with no option i am making a complaint here informing you all the harrasment i am going through.

Please take a note of the aforesaid problem and provide necessary action that can be taken.

Looking forward for an positive reply.

Thanking You


Regards

Niloy Tamuli Phukan
[protected]