Airtel Complaints & Reviews

wrong billing
This is in connection with my phone no [protected] received a bill on 15 th feb 2013 in which i was charged a bill plan SOLITAIRE 999 plan with out my permission for which made a complaint on 17 feb to 121 on airtel custmer care then again on 26th feb spoke to mr naveen and requested to change my bill plan back to my orignal CELEBRATION 298 and waive off extra charged but was told that some body senier will call there fore as the due date was approching made a cheque of amount after deducting extra bill plan charged but to my disbelieve recived a bill on 16 march and in this bill also was charged for SOLITAIRE 999 spoke to mr ibran on 17 march on 121 custmer care but he refuse to under stand my problum and noted that a internal checkeing has been done and it was found that plan was activated after reciving mail request from my side for which i declined and assured that i have never sent and mode of acceptance for bill plan change and specially had asked him to check that if we have excedded 1000 rs bill amount from last one year on which even ibran had excepted that not even once ever we had exceeded amount 700 /800 rs total bill amount on yhat had told that then how can any person will change his bill plan from 298 to minimum rs 999 even though we have never crossed 1000 rs bill amount but he refuse to accept over this was charged late fee rs 100 even though had made a compaint twice in feb

SANJAY SAXENA
[protected]

Dear Sir,

This is regarding my old telephone no[protected].

I have made a request for disconnection for the above mentioned connection in the month of November-2012. And then made full final payment for the usage up to December.

During the period of Nv-Dec 2012 I called up your customer care several no of times for disconnection and my disconnection was confirmed by your Customer Care Team.

Recently I received a call from your office asking for some payment from December to March. And some madam called priya called up my collegue and threatning him for payment else she will sue us.

I would really like to understand the ground on which you want me to pay.

And this is for your kind information; the scenario is same as it was when I transferred my connection from Dwarka, Delhi, that time also you cliam some amount and threatning me for court case. The payment you asked is for no usage.

If this is the case I have to proceed to consumer court.

Best regards

Sumanta Chakraborty

Mr. MR. PRATAP V. PARDESHI (c-69, new chamber , District Court campus, pune:411005) has issued me a Leagl Notice under section 403, 405, 406, read with section 420 of the IPC. I do not know if MR. PRATAP V. PARDESHI has verified the issues before sending the Legal Notice to a common man like me or not. I have been facing issues with Airtel network for a long time, for which I have always registered complaints on Airtel.In + 198 hotline number, I have been getting emails from Airtel asking my location and giving false commitments to resolve the issues.
After certain time, I had requested to stop the Service I was using on my Airtel number [protected] and requested Disconnection of the same number due to continued problems in the Network.
i want to know whether such kind of harasing activity can be resolvd or not.

Only want to name which is issue this mobile number.

OR

Please suggest me how can i know details?


Amit Singh
mo. +91 [protected]
Email- amit.[protected]@gmail.com

Received a call from a number [protected] telling that my Airtel phone no has won a sum of Rs. 25 lakhs and the call is mentioned as from Mumbai airtel office.
I am a high ranked Govt. Officer, kindly take legal action against these cheaters. As an Airtel Customer I feel it is bad impression for the Airtel-India and not safe for the customers also.

18/03/2013

SIR,
I HAVE PURCHASE AN AIRTEL DONGLE 3G PREPAID PLAN..THE SPEED I AM GETTING IS SO BAD THAT EVEN ONE PAGE DOESNT OPEN..IF AT ALL ONE PAGE OPENS THE OTHER PAGE IS DEAD...SO PATHETIC SPEED..
IT DOESNT GIVE ME EVEN A SPEED OF 50 KBPS..
WHY PROMISE UPTO 7.2 MBPS..DISSATISFIED WITH THE SERVICE..
AIRTLE IS CHEATING PEOPLE...IM SORRY TO SAY THAT..
EVEN AFTER CALLING THE CUSTOMER CENTRE..ITS LIKE BREAKING UR HEAD OVER A WALL....
PLS HELP..

MY AIRTEL DONGLE NO. [protected]
MY CONTACT NUMBER..[protected]..

My Self Vinayak Alwal my contact no:[protected] but now it was blocked by Aitel Service Team because of bill amount is outstanding of Rs. 1400.

On 11/10/12 i was loaded the cash of Rs. 450 in Airtel Money A/c and the same was made the payment of Rs 445.74 for the Sep'12 bill amount through Airtel Money for my mobile bill vide Txn Id : 23909290 but the same still is showing outstanding... From 11/10/12, i really frustrate to get the follow-up with Customer Service because they have not give the proper resolution and i was clearly told that if query will not resolved then till the time i not ready to pay the outstanding bill amount but still they are not resolved my query.

Because of this trust on Airtel is come down after co-ordinate with customer care so i was decided to register my complaint at Airtel Service branch so accordingly i was visited Peninsula Branch - Mumbai Lower Parel on 01/03/2013 around 1.00 - 02.00 pm.. they were registered my complaint and they were told me "Your query forwarded to Airtel Money Accounts Manager and they will resolved your query with 24 hrs" but still is not resolved

And even I was forwarded mail to Customer.[protected]@in.airtel.com & [protected]@in.airtel.com on Thu, Mar 14, 2013 at 9:38 PM but the still not resolved by customer Service Team. because of all this reason Sep'12 bill amount of Rs. 445.74 & Outstanding Charges of Rs. 500/- are reflecting in every month bill which actually should not be generated on my bill.

Finally there were no any system tracking, very bad service to customer, valueless of customer for Airtel company.

I am really frustrate and disappointed on Airtel Service Team.. after getting a follow with Customer Service team they were not possible to resolve my query so they were decide to "BLOCK THE MY SIM CARD IN THEIR SYSTEM".

Please refer the my Complain No which I was take the follow up with Service Team:

1. Ref No: 4451298 raised on 11/10/2012 regarding to properly bill amt is paid or not through Airtel Money web site. Ref was closed on 30/10/2012 received the SMS with status the issue has been resolved.
2. Ref No: 46743386 raised on 28/10/12 and closed on 02/11/12 with closure status of Payment Posted. (Not correctly clarify by executive, at where the payment was posted)
3. Ref No: 46855030 raised on 03/11/12 and closed on 09/11/12 with closure status of Incorrect Information. (If not able to find out then executive has to be forward to central team who are handling this kind of issues.)
4. Ref No: 48013393 raised on 06/01/2013 and same was Closed but status not known.
5. Ref No: 48834845 raised on 19/02/2013 and Closed with closure status of Incorrect Information. (Above same reason was repeated)
6. On 01st Mar'13, visited to Airtel Gallery - Peninsula Branch , they were marked mail to Airtel Money A/c's Manager with scan image of below mentioned details and they were told me "Your query will resolved within 24 Hrs". (Today 09/03/2013 , it means 1 week = 24 hrs?. as per

My name is ANUMOD i have registered a complaint about my settopbox on 14/3/2013 &they told me to send one technician to solve this problem but till now they didn't act to solve my problen
My domino no is29152121

Hi,
I have recieved call from airtel executive for broadband connection few days back. They said they will visit our location and show us the internet demo and plans for broadband connection. They also said that if someone will call you from Airtel then simply say that you are applying for broadband connection and your place i.e. Laxman Vihar phase-2, Gurgaon, Haryana. Then i do the same thing and got the reference number as[protected].(This incident happens me twice, but i kept the recent reference number only).

I am realy interested in having Airtel broadband connection but these fake calls always comes but no executive visit and every time they make stupid execuses for not coming. Once day lapse, they even dont call back or confirm that anyone visited or not.

So just for awareness to others, beware from such fake calls, they wont visit at all and just making their numbers and fooling people around.

For Airtel sincere senior executives (if they think they are sincere), please take action against such people.

I am interested for Airtel broadband, so if you can help me in providing that, then your business will increase and i wil receive good service.

Not interested to thank your.

Simply,
Ajay
[protected]

Dear Sir,
RE; MY STANDALONE DSL CONNECTION: [protected]_dsl & COMBO CONNECTION: [protected].
I was having stand alone dsl connection but as your system does not accept cash payments for standalone connections I was advised by your various stores & customer care people to convert the connection to combo and I will get a 4 series number which is acceptable for making cash payments.
Therefore in middle of Dec I called 121 and requested them, next day many people called me and the one who called me 1st was Mr. Mohit Sharma from Amba BPO. I gave him application form with ID proof and Rs.500.00 being cost of new connection. But nothing happened for next 3 days or so. Finally I went to Airtel Office at Gandhi Nagar Ghaziabad where I met Mr. Mohit and the incharge of that office. I was told by them that due to some reason my previous connection request has been cancelled so I have to apply again. This time I was told that there is an offer of Advance rental available from Airtel and if I pay 5 months Advance rental I will get one month extra free. As the plan I had opted was costing Rs.1199+ service tax they asked me to pay Rs.6500/00 . (Annexure A) I paid them the sum along with two Sets of ID proof ( One for new connection and second for disconnection) I was told by them that I will get a new Airtel Landline instrument complimentary from them.
Later one of the person visited my house and asked me to provide some landline instrument just to install the connection as wiring etc was already there they just installed the landline instrument which I was using for my BSNL connection and told me that the new connection is activated and old has been disconnected. As there was no second wiring fixed by yr people it was easy to trust them. Next month I didn’t received the bill for any number but next month I got a call from your people that I have to pay some money as amount of service tax and I paid them the required amount. After few more days I received the call that I have not paid the bill for my previous connection which is active in Airtel records.
Immediately I called 121 and explained them everything but later I was told that someone from Yr retention Department had called me and I have agreed to keep both the connections so that’s why I have to bear the payment. Then I asked the person to tell me at which number they called me as no one had spoken to me and more over there was no second connection or wiring at my house ,to my utter surprise they told me the alternate number as [protected] which is not my number and later I found that on the bill no[protected] dated 27 Nov 2012 (Annex-C) my number is correctly as [protected] but the connection was disconnected on 24th Dec or so and the bill no:[protected] dated 27 Dec 2012 (Annex-B) and all bills issued just after disconnection shows my alternate number as [protected] (ANNEX-B). This number belongs to Mr Mohit Sharma who is working for Airtel directly or through it’s franchisee. It appears my number was illegally and unauthorisedly replaced by someone at Airtel office with some malafide intentions, I request you to inquire and advise me the reason behind this manipulation in customer data, moreover it’s a general practice that if any contact details are changed in any type of account an intimation by sms or phone call is mandatory on old address or phone number, please inquire why your people failed in this too. During all this one more month had passed and balance shown outstanding as Rs.1731.71. I told the person to rectify the error and disconnect the connection with retrospective effect from the date when new connection was installed.
Later someone from customer care told me to send a formal mail so they can rectify the error, on 21st Feb I had sent a mail to your people although nothing happen and just after couple of days one Mr. Lamba called me. I had already written about the rude behaviour of Mr Lamba to your mail id with 121 again nothing positive happened except the services to my new connection were stopped on 25th Feb or so and lying barred for last 21 days or so. All my mails to Airtel have gone ashtray. Dear Sir, as your company is adamant in recovering the amount from me, I too have decided to fight you properly and take all the measures available as per the laws. Your franchisee want me to change my statement to resolve this issue but I have told his Manager Mr. Manjer Ali it’s not possible for me to submit a wrong statement and due to this he has added my number to the reject list of his phone and now I can’t call him. Your retention supervisor who called me today wants me to pay Rs.2000. and promises that he will give me additional credit / waiver of Rs.1500.00 in my new account which too is not acceptable to me.
My questions are:
1. Why your franchisee offer a landline Airtel instrument which was not delivered.
2. Why Rs.6000.00 was credited to my account despite the fact they collected Rs.6500. from me.(Annex-D)
3. Why disconnection request dated 22nd Dec was ignored and connection kept running.
4. How my alternate number was replaced with the phone number of some Airtel marketing person. This shows no data is safe with Airtel and your people can manipulate anything and I feel in this world of terrorism and cyber crimes this is a very serious matter and shows irresponsible behaviour.
5. Even if you rectify all these errors how will you compensate the loss and inconvenience I have suffered due to barring services for last 3 weeks. Moreover what will happen to the advance rental I have paid to your company for this period?
6. If any error or mistake has happened due to wrong doing of some of your people why Airtel is not accepting it’s fault instead of harassing the subscriber.
Dear Sir, I request you to kindly help me in sorting-out this problem at the earliest. Yesterday I filled similar complaint at Airtel Facebook page and in responce one Mr. Manoj from Airtel land line number [protected]vcalled me at 12.06 pm today 17th March 2013 the person who called was not only talking rudely but has threatened me that he is sending goonda to recover money. Is that’s the way Airtel solves customers problems.

I tried to recharge my airtel 3g with Rs750 the same has been charged to my credit card but recharge not done TR ID is 681024 pl resolve

I have complaint about IPTV (a/c no -[protected])since month, it is not working properly.Pass one week system is totally blank and time provided by your executive passed 2 times.Kindly check your bills and give rebate in TV charges (montly rental), If you are unable to rectify the error pl inform us so that we can go for other services.
V S Singh
[protected]
[protected]

Hi,

I was Airtel prepaid customer for 4 years, suddenly three months back got a call from airtel office saying that they are interested in converting my number from prepaid to post paid. I paid them 300 rs for conversion. But after that neither I got my money back nor they received my calls and above all my prepaid number stopped working. I went to airtel service centre :
"Ashritha Communications,
Shop No 2, 3
Surya Complex
Konappana Agrahara
Service Rd, Electronics City, Bangalore-560100" where in i paid 300 again but its of no use neither my prepaid service started not postpaid.
Please look into the issue.
Thanks ,
vijay

They have funny menu. Customer care people lack empathy. I told them I am in train. They kept me waiting so that signal is lost. Wish them bad luck. They use Govt. Guidelines to harass. Hope they stick to airtel all the time and we customers switch.

i recharged airtel 3g+2g combo pack on my phone, but after few days i am not getting 3g speed, its speed is as 2g
i complaint many times on airtel customer care(121 and 198) but they did nothing...
what should i do?

I'm ajin.i want my airtel sim([protected]) pukcode.my sim no[protected].and plz send code by my email [protected]@gmail.com

I had requested 121 Airtel to convert my stand alone DSL connection user id [protected]_dsl to Combo connection. I was told that there is no way to convert the connection and I have to file disconnection & get new connection. As advised by Air tel people I signed both the papers and opted for advance rental plan in new number [protected]. As allready I had airtel wiring at home there people just came to my home and connected the instrument and re figured the wi fi modem and the new connection started working on same line and modem.As the connection was on same line it was presumed that they have disconnected the old one. After one month I recd a bill for old connection and found Airtel has not disconnected the 1st connection and are charging for that too. So Airtel has started charging me for two connection instead of one I had or have. They didn't sent bill or receipt for the new connection Even after complaining them everyday they could not resolve the issue and meanwhile another month bill was added. and due to the outstanding in my old a/c which was caused due to criminal negligence on Airtel side new connection services were barred from Feb 24th or so. I have found that the Airtel staff who sold / installed the new connection has got his number added in my account unauthorizedly and just to make the targets or incentives of his and retention people both had manipulated the things. Moreover the Airtel Franchisee Amba BPO took payment of 6500.00 for which they have issued a proper receipt but my account shows credit of Rs6000. therefore have embazled Rs500. More over now despite having advance rental for next 6 months Airtel has stopped the service due to the fraud committed by Airtel Staff/Franchisee. Moreover now my services are barred for over 3 weeks. Now aprt from inconvenience & loss of business I am loosing the money being paid as advance rental . I feel the success has gone to head of Airtel people and now they are not even accepting my request to disconnection all the services permanently. As a last resort I am approaching you people as I feel before filling an criminal apart from consumer court case against Airtel for un authorized alteration with customer data, and against it's franchisee for embezzlement & cheating I wish to explore this avenue. I request your kind attention. Thanks

Dear sir,

Following is case History.

1. On 13 March 2013 I requested call from Airtell about new Connection.
2. Same day I got call from Mr. Dharmendra
3. Mr. Dharmendra Offered me AIrtel D2H connection of INR 2990/-
@2090 only with One month subscription. and installation in 24-48 hours
4. I dont get installation on 14th March, so on 15 march I contacts your Local Dealer, and Explained the matter.
5. They said they dont have any Information about my Order, but even they ready to install on the spot.I wanted me take refund from Airtel for existing order.
6. I have tried to call your customer care Mr. Dharmendra on given number [protected], but whole day this was busy.
7. Then I tried at night, and many time I talked to CC executives, No one knows Mr. Dharmendra, and There is nothing processed on My order.
9. Even on today 16 march 2013 I have asked so many time to cancel my order and refund, so I can order form Local, But no one is responding, and Just promising to install just in Hour, callback in hour, or a day, But actually this all are fraud. As there is no actual action for installation.
10. Now I just want my order to be refunded As it is not fulfilled in Given time Period.

Following are my all the Details.I have wasted so much time on getting your service, but dont get service at all.

Link of Payment sent from Mr. Dhamendra(Your cc Executive)
Payment link: http://1.23.240.84:8089/airtel/payment/index.php?bid=187037

Registered Mobile Number: [protected]
Name : Hemant N Yadav
Add: a15, sardar Park, college Road Vania vad Gujarat.

My No is[protected] .which i made a request to disconnect the connection on 13 dec 2012 and airtel did not disconnect the connection and they disconnected the connection in month of jan 13 and now asking to pay the amount till jan 13 and some advocate is calling an telling they have filled the case in delhi court.Airtel company is making fraud with the customers.We are saying to settle the account so they are not ready to do this and asking to pay the total dues till date of disconnection which airtel made.


NIkhil Wadhwani
[protected]

Hi,

I am using Airtel 3G USB Modem Device E1731 of 7.2 Mbps speed. It's a prepaid connection, which I purchased last year. It was working fine though the speed never reached 7.2 Mbps as claimed by Airtel but it was okay as per the standards of Airtel. I was getting a speed of around 2Mbps with which I could able to manage and do my stuff. But since 3 days the speed has reduced drastically to 10 Kbps, YES it is 10 kbps It's UNBELEIVABLE but it is TRUE, I think this is the real standard of Airtel. I guess even in poor African Countries we wont get such a low Internet speed unless and until Airtel is the service provider in those countries. Anguish Podium Deliberate

To come out of my present distress I called Airtel Customer Care to report my problem and get the resolution, but as expected my anguish has increased 5 times. First I called the customer care number [protected], without listening my problem they routed me to another customer care number[protected]. When I called this number, they said this is a technical problem so I have to call another number i.e.[protected]. I called this number and they said to call 121 and tell your problem. Without loosing my patience I called 121 and reported my problem but I got a reply saying that the problem is related USB modem so I have to call 1234.

I experienced this type of problem in the past as well and after struggling for more than week and calling to more than 4 to 5 customer care numbers the problem used to get resolved. The most irony is that Airtel charges money for the calls we make to customer care centers. I guess Airtel has found a new way of making money, they deliberately create a problem and then want us to contact them so that they can charge us for the calls we make.

Can anyone please tell me as a normal person what should I do? Is there any forum or podium where I can express my anguish and get a solution to my problem?