[Resolved]  Airtel Broadband — Annoying 80% usage message & useless/no followup

Address:

Bangalore, Karnataka

[|BAL|Qrc214071212070910042325|]
[|BAL|Qrc[protected]|]
Will mention username upon request.


This complaint is regarding two matters:

1) Annoying page redirection after touching 80% usage of high speed limit. This page comes up mostly in critical conditions like while making payments and sending mails. Not just that, even Facebook chat gets disconnected because of this. Apart from these, it kills the whole browsing experience.

2) I'm completely frustrated with Airtel's Twitter, Nodal & Appellate response. This issue has been cropping up for more than 6 months, and Twitter support has been absolutely of no help.

I mailed Nodal officer mentioning the issue and all I got was a template response telling what my plan is and what Airtel does after touching 80% usage. No mention of the redirection whatsoever. And no customized response too.

So I mailed Appellate mentioning the ignorance by Nodal officer & Twitter. And all I got was the EXACT same response by the Nodal officer.

This is really the heights. And I'm this close to writing everything in caps and start using swear words.


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Response by Saba Fathima (Appellate):

"We would like to inform you that you have crossed the data usage limit of 80% as per our records.

NOTE: We would like to inform that your airtel broadband plan gives you 75 GB of high speed data limit per bill cycle. As per the Fair Usage Policy, you will continue to get your actual speed of 4 Mbps till you reach 75 GB usage in the current bill cycle. Post complete consumption of the high speed data limit, your speed will be revised to 256 Kbps till the end of the bill cycle.

Please bear with us!"
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Response by Varun (Nodal)

"This is to inform you that as per your plan "Turbo 75 GB (4 Mbps/256Kbps) UL Combo (Bill Cap) Plan" you would receive 75GB of the usage limit. Post the usage limit the speed would reduce to 256Kbps. Also, we have found that you have consumed 80% of the usage limit. Hence, the speed would reduce to 256Kbps once you cross the 100% of the usage limit.



The speed rationalization on crossing the download threshold will be constant for the remaining days of that bill cycle. The speed will be automatically restored to the original level at the start of next bill cycle."


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