Airtel Complaints & Reviews

AirTel — False Billing complaints

Hi,

I, Avinash Barnwal - [protected], am tired of repetitive complaints to correct the wrong billing in my September 2008 bill. actually it is regarding 3 massive duration calls to the same number at the same time.

How can I make 3 different calls to the same number at the same time. I requested to correct the billing 3 times before paying the September bill in part (as per Customer care), but to no avail. every time I call in the Customer care, they give me a new references number and say I would be called back in 5 or 7 days.
But the Back end guy calling, just needs more information. I don't know how Airtel recruits these foolish people in back end when they cant understand the Customer complaint properly.

When I received the October bill, then also my billing was not corrected. Since then I have logged another 3 complaints one by one with any resolution. Also, Foolishly or deliberately, the backend support, just closes the Tickets without any information to me, making me think they are working on the Ticket. I have made it clear this time to the Customer care, that I can not pay the bill until the false charges are reverted back.

Now I am thinking of moving to the Consumer court for the harassment I am facing and as well as the repetitive calls to pay my bill.

If Airtel senior management is reading this, please be aware that you are going to lose your customers like this only, and these backend guys are useless people employed by you.


thanks

Avinash

AirTel — false billing and false information

sir
i have taken airtel connection last year 2008.
they have given me combo plan (dsl+landline).on feb 2009 i have given the application for disconnection of dsl temperoraly.but i want to continue with my landline.they have told me u just pay 180rs rental and ur landline will have incoming only.after 6 months i want to connect my dsl again.i mail to airtel that as guided by customer care.i asked them that my dsl will b continued with the same plan since im a old customer.they told me yes it willb continued as 499rs rental.
complaint:when the generates bill they have charged me 4000rs extra.they have billed my dsl at 1rs/min.
1.they have given me wrong information about the plan.
2.they have told me that i will b continued with same combo plan
3.they are forwarding my complaints,with wrong subjects in there customer care and complaints.
they say that im denying that i have not use any dsl which is totaly wrong.

I got my Airtel number converted from post paid to pre-paid after clearing the outstanding (as of date).
Today I got a call from Airtel stating that there is some amout due in my post paid connection.
I had cleared all the outstanding amount, my connection was converted to pre-paid only after that.
Now Airtel is telling that they will disconnect my pre-paid unless I pay.

This is in reference to my Airtel mobile ([protected] Acc No.[protected] bill dt. 07.10.2010 for Rs. 1199/- in which an exorbitant amount of Rs. 976/- (including tax) was shown against GPRS usage which I have never used.

Most of the GPRS usage has been shown on 21.09.2010 (21:17 hrs) to 22.09.2010 (03:40 hrs) i.e on the night of 21.09.2010 only. Which I can assure that I never used (I have Airtel broadband at my home and would have preferred to use broadband rather than slow net internet connection from mobile)

When I complained this to Airtel, they informed that there is no overcharge/excess billing.

My average GPRS usage charges ranges between Rs. 30-40 pm and can be verified from my previous bills.

Airtel has intentionally delayed the response to my mails. In reply to my earlier mails it was quoted by Airtel that mobile number of the customer is not given in the mail, whereas all details were available in the emails.

As due date for the bill payment was 25.10.2010, I made a payment of Rs. 223/- on 24.10.2010 after deducting the excess charges of Rs. 976/ from the bill amount i.e. Rs. 1199/-.

Now I am getting messages from Airtel that my bill is overdue and Rs. 976/- is pending against me.

Request about falsely charging for premium number which has not been made from my telephone no. [protected], A/c No.15459039, as I are any of my family member do not know about any premium number. In this regard I had made a complaint to the customer care vide Request No.42682916 dated 04.02.2011 but no satisfactory response has been received, hence I have stopped the payment of bill no.[protected] dated 18.01.2011 till my grievance is solved.
Pranay Ranjan

Hello,

More than six month Airtel is doing fraud with its mobile consumers.

Specially in 1 paise / second billing.

I have airtel prepay connection.

I call any local number i get a popup message

Last call cost 0.08 INR, Call duration 00:00:07, balance 38.58 INR.

As you can see for 7 second they charged 8 paise.

and when i check same call in my call log

Duration 00:00:06

This means they have charged me almost 20% extra for this call.

Thats all I wanted to inform my dear friends.

Thank You
Taha

AirTel has activated of 3G services in non-3G serviced areas by promotions through IVR and cancelling out any existing 2G discounted plans.

They charged me ransom amount of 5800/- for GPRS usage for around 750 MBs of data.

When asked for reason, they always made some framed answers and praised themselves as we have top class billing architecture and other reasons.

They should not activate or intimate user first that this is ZERO Rental plan also i[censored]ser is trying to activate from Non 3G serviced zone, they MUST not activate it.

Moving away from AirTel.

Hi,

I bought a new postpaid connection with plan 299/- Rs per month plan. And also, within two days, I activated 2GB GPRS plan of 98/- Rs per month. According to the plan, I have to 98/- Rs per month and I will be able to use 2GB of GPRS data without any extra cost.

My first month GPRS usage was around 800 MB.But, in the bill, I got around 500/- Rs extra. I immediately spoke to customer care and it was corrected in few days.

But, same thing happened in the 2nd month. This time, my usage was around 1.32 GB and the bill was around 9500/- !!!

These are the exact things which happened in sequence:-

1. 3rd March 2011 : Bought the number with plan 299/- Rs per month and 750 mins free std and local calls
2. Around 10th March 2011 : Activated GPRS plan of 98/- Rs per month
3. April 10th 2011 : Airtel deactivated my GPRS plan and activated 1 GB data usage plan without asking me and without notifying me!! This, I ultimately, got to know after getting the bill only
4. May 3rd 2011 : I changed the plan to 199/- Rs Corporate plan
5. May 10th 2011 : Airtel gave me bill of 9500/- Rs in which 6500/- was one time charge which is supposed to be the bill before May 3rd plan change
6. May 12th 2011 : I started talking to customer support guys again for correcting the bill amount. Which is still going on without any progress.
7. May 24th 2011 : I requested to reactivate 98/- Rs GPRS plan as I use more GPRS data
8. May 27th 2011 : Airtel credited 2848.35/- to my account which was charged for GPRS usage after 4th of May 2011 in the new plan (The bill for 299/- plan for the duration of April 10 2011 to May 3rd 2011 is not corrected yet)


Following is my question to Airtel:

"I have bought the sim card on 3rd of March with 299/- Rs monthly plan. If you have an offer of 1 GB free data usage. You should have activated in the first month of purchase. Why did you activate it in the 2nd month that too without informing me and without my permission. Your free offer cost me 9000/- more than the actual bill."

I have contacted customer care, nodal officers and appellate officers for the same for n number of times. Every time I call, they will say, they are trying to get the information from concerned department and will revert back in 2 days. And after 2 days, they will mail telling the charges are valid. I am getting sick of these guys. They always deviate the matter by giving stupid excuses and when I counter argue, they will not have an answer and they will say, we will get back in 2 days.

Some guys deviate the matter by telling this happened because of plan change. How rental plan change to 199/- which happened on may will trigger the GPRS plan change in April?

Some times they say, the GPRS 1 GB data usage is free and its not required to inform customers regarding the activation of same. I don't how it is legal to deactivate some plan which user has opted in that too without asking or informing the user.

Some times, they say

Hi Rakesh,

You can reach me at [protected]. Btw, the new bill which I received today for the duration may 11 to jun 10 also has problem. I have got 10000 rs more charges for gprs usage inspite of having 1gb free data usage from 3rd may and also having activated 2gb gprs plan on 23rd of may. And according to my bill, i have not used more than 2 gb of data.

Sudhindra

Hi Rakesh,

Again, I received another bill of 10000/- extra...

I had been told by appellate officers that, I have 1GB of free data usage with effect from 3rd of May. They told me this, when I requested them to reactivate GPRS 98/- Rs plan after coming to know that, the plan was deactivated without my knowledge after 10th of May. I also have a mail from appellate mentioning the same.

But, today, some other appellate office called me and told me that, it was false information and I have pay for the data usage which I had done for the time period of 10th May to 24th May (After 24th May, I reactivated the 98/- Rs GPRS plan). So, you guys are contradicting your own statements every now and then and billing me 10000 extra for each month.

This is the third consecutive month where I am getting excessive bills. And your customer care doesn't understand my concern and doesn't even know what they are talking.

I had enough of this. I will be going for consumer court. Will be meeting a lawyer by this weekend. You have last chance to rectify the false charges.

Regards,
Sudhindra

How the hell its resolved without my confirmation!!!

Below is the last mail from you and my reply to it.

Its again the same thing you are telling. You are beating around the same bush.

1. You have increased my bill to 20000 and deducted 2848.35/- and you have been telling this as if you have done great favor to me.
2. None of your officials have answered my following questions:-
a) Why you guys deactivated my GPRS plan of monthly 98/- Rs without asking me and without notifying me on 10th April 2011.
b) You guys initially sent me a mail and also informed me over phone that, I have 1 GB data free for 1 month starting from 3rd May 2011 and now you are contradicting the same by telling that, that was a false information given earlier and you guys have also apologised for the same. But still, you are not ready to deduct extra bill which caused due to your false information.

I don't want your freindly service recovery guesture. I am ready to pay the correct bill amount. But, I am not ready to pay the excess bill which is caused due to your mistakes (not mine).

Regards,
Sudhindra


[protected][protected][protected][protected]
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Tue 6/21/2011 6:52 PM
To: Sudhindra Satish Guddekoppa (WI01 - Solutions)
Subject: Regarding Your Airtel Mobile Number [protected].


Dear Customer,

Thank you for writing to Airtel.

This is with reference to your billing concern regarding the call charges discount levied towards your Airtel account (phone) number [protected].



As per your telephonic discussion with the undersigned, we would like to inform you that the charges levied against the call usage towards the account in question are correct and valid. Furthermore, the same have been calculated as per the predefined applicable tariff rates and usage initiated. Additionally, as a service recovery gesture, on 27th May 2011, we have credited an amount for Rs 2, 848.35 towards the account.



We also regret the infeasibility to provide any further reversal(s) towards your account regarding the same concern.





We appreciate your valuable subscription with Airtel and it has always been our constant endeavor to serve you better. In your case also, required measures were taken to ensure that the invoice so generated is correct along with the usage initiated.



Should you require any further assistance in this regard, please feel free to contact us directly at our e-mail address at [protected]@in.airtel.com .



We assure you the best of our services.





Regards,

Rahul Sinha

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

[protected]@in.airtel.com

I am finally moving out of Airtel completely. I have no more interest in taking service from you. I had been regular airtel customer for many of its products. I am disconnecting all airtel connections of my family and also droped the plan of taking new airtel broadband connection.

Dear sir
i dont got my balance back even i complaint many time again to ur customer care and call 2 times for nodel office for that plz check again and also i have a grievance status pending under registration no DOTEL/E/2012/13463 and my officer name is MR . DHANANJAY GAWANDE with contact no [protected] . plz check my no again otherwise i am bound to go for consumer court . and one more thing i got agin debit from ur side for rs 98 u can check and call me anytime .
Regards
sanjiv dhawan
[protected]

AIRTEL DIGITAL T.V — Not Install

I purchased a airtel digital t.v. from big bazar, salkia school rd,howrah on 26/01/2009.I got my customer i.d. [protected] from nearest airtel office,dobson rd.I sent e.mail many times to the relevent office.My complaint nos are 48381853 &49761497.Still I am waiting for airtel digital t.v. My amount is blocked from more than 1years. I am not getting any favourable response from other side.No one came at my house to install the dish.

Airtel Prepaid — MY NUMBER IS USED BY OTHER PERSON

This with reference to my prepaid connection [protected] having sim number[protected]. I had purchased this card from RTNAGAR AIRTEL SHOW ROOM I due completed the all the required documents required by the Airtel. i was using this sim from past one year

. if i called upon my number but I got respone "The Number is

disconnected" But .that number his been recycled i was out for two months and return back in the morning today Then I called Airtel Customer Care Mr.saheena told me The number does not belong to SHIVSHANKAR it belongs to Mrs KIRAN and hence verification cannot be done" I called up customer care regarding this issue .there his no respone pls do the need fu;ll to me i need my number back i had paid 5000 and took this number

in this sim my life his ter pls i beg for this

and my alternate number his pls contact me on this

[protected]

[protected]

or [protected]

AirTel — Prepaid recharge not done

My son paid Rs. 222/- for recharging his prepaid Airtel connection [protected] on 16th April evening in Hyderabad. He got a SMS saying it is recharged and paid the money. Next day(today) he sees that the money has not come to his mobile account. Customer care said that they have no record that recharge has been done. Today, 17th April 2010, the dealer (shopkeeper) where he has recharged, denied he knows about the recharge. Earlier, thinking everything about the recharge is fine, he deleted the sms about the recharge. Just to have the identification of the shopkeeper, he recharged the mobile again today for Rs. 222/- from the same shopkeeper and the recharge was fine. The message that came in sms reads like this:
RECHARGE SUCCESSFUL on[protected] at 02:34 PM. Talktime Rs. 222.00 TransID[protected].
I think he was clearly cheated of Rs. 222/-. Please look in it and retrieve the lost amount.

Thanks

just add this no. to blacklist(reject list).

:^Q

Hi,

I had opted for international roaming. during this time i have made only 1 outgoing call to [protected]. But i can see that i am being billed for few other numbers for which i have not made calls at all. I do not see any of those numbers in my mobile also.

I would disagree with these charges.

I want somebody from Airtel to fix this issue. you should not bill a customer for the calls which is not being made.

Ashwini

This is to bring to your notice that in invoice #[protected] and[protected] there is an addition of Rs.30/- each against Hello tune subscreption charges. We have never subscribed for any hello tune. Please rectify and let us know.

Thanks in anticipation.

Respected Sir
This is to bring to your notice that a complain regarding disconnecting a number.My previous number [protected] had been disconnected after i had talked to all the concerned airtel officials and to Mr. Malik(Executive Phase 2- Mohali). But till now we have been recieving bills and legal letters regarding the non payment of this bill even when we had got the coneection disconnected on 12th December, 2006. for that reason only in my parallel connection with number [protected] the outgoing calls had been barred we have been facing this problem from past 6 months and have been constantly talking to the executives all over in your network but to our dis tress we have been constantly harrased and till now no action has been taken. we are sorry to inform that we are not satisfied with your services and are forced to think over for the withdrawal of all our Airtel Connections. Requesting you to take some action as soon as possible.

Thanking You

Sir,
Bill No.[protected],7th Oct'07, I Observe , when i was on roaming(Andhra) on 11th-14th sep'07 and 26th-27th sep'07 all the SMSes have been charged Twice,Thrice,Four times with fraction of difference in seconds and the total value of sms is Rs.5522. My mobile connection comes under CUG and the total amount of Rs.10603.54 has been paid through ECS. The complaint was lodged on 6th Nov'07 to Ms.Sarala(ref.no.[protected]. She said , my problem would be attended with in 48hours. Today(1oth), when i followed up, Ms.Praveena came on line, further, received one more ref.No.[protected]. Still waiting for proper favourable reply. Kindly do the needful immeditely.

I have got the AIRTEL Connection sometimes in Apr-2007. And I had given standing instruction to AIRTEL to debit the telephone bill against my Credit Card. On 15-JUN-2007 the have debited 7053.52 on my Credit Card. But AIRTEL already debited the original bill for my mobile number prior to that. In a month they debited twice in my account. After several follow ups with AIRTEL I have not got any response. My credit Card belongs to ICICI. So I have approached ICICI telling that to which account they have credited money. Because this money 7053.52 was not showing against my Telephone number in AIRTEL side. On 08-JAN-2008 I have got the response from ICICI that this transactions belongs to you and I have to pay this money with interest on this amount. Can anybody guide me in this regard

I am a postpaid user of Airtel since last 2 years & paying the bills regularly, Most of the time I am getting charged for GPRS though I have paid a advance for powerpack of GPRS and getting promises only for the adjustment.
Requesting Airtel to solve the issue otherwise tell me to surrender the card.
thanking You,
Nitin Mahajan
Cell [protected]

my mobile number is [protected] i took my cell on feb13th 2008.i own a black berry cell phone.i imported it from us i took a airtel sim.i called the airtel costumor care for assiatance on gprs settings. they gave me a number 7070 by name blackberry care.they made me wait for 4min on line and charged 19.12 rs. they told me that it is a tollfree number.then how can they charge me ???????????when i complained against that at coustomer care they are giving me different answers...............one says mony is not refundable,one says money is already refunded,anothersays wait for one more day...................i"ve beeen calling them since 19th no refund of balance till now can any one hlp me out. airtel is looting the people i think it should be punished ...........................................

I am using lifetime prepaid connection([protected]) of airtel. i activated moblie to pc internet service from airtel. For this service i talked 4-5 customer care excutive for charges and how i will receive this services. They all tell me that only I have to Rs.599 monthly rentle and than surfing and downloading free for all month, not mentioned that it is not free for all sites.
But when download some freeware application from different sites they charge me over hundred rupees. when i complained for that the airtel customer care excutives told me that it is understood that downloading is chargable except few sites, we do dont know which are there free sites.
we request you to Airtel to refund my money back and please clearify there schemes, no hidden information please.

Thanking you.
Mukesh Sharma
[protected]

I have (A 615) hand set .This si my mobile No:[protected]. Now 13 30 hours I am send to custmar care INTERNET ON TO 52121 .i AM NOT ASSEASS THE SERVICE. aMOUNT is leaas and the service is no.This is very bad.Please add my amount in the massage.The service is very worng. And the custmer care is very falls statement. This is very crusiole is mentalety.PLease the amount is add my account.Thisis very falls service. It`s loss off custmer amount.

I AM Ramamoorthy B. S. I registered for NEW Number is [protected], According to your rules and regulations after verification as per norms, if your verifications department satisfied, then only they should activate my number on the basis of their report and then only you should raise bill related to activated number, How it is possible to raise bill, for deactivated account, when ever you are raising account or bill related to number on me first you verify, then if you are satisfied with your norms, then raise account or bill and then raise bill, with out doing your formalities how you can raise Bill.

I want explanation from your officials regarding the above mentioned matter.
Already I registered complaint yesterday through online.

Already I registered complaint yesterday through customer care, No[protected]

One more important issue is, if you want to give reply for alternate number only you should give SMS or information to both numbers given by me.

I want detail explanation from you related to my mobile number [protected]
Executive from your office is Mr. Naresh (His mobile number).

Regards,
Ramamoorthy B. S.

I have already requested to send my monthly bill through my email id [protected]@engineer.com for this i have already requested for stoping my paper bill. Now i am not getting my paper bill as well as (electronic bill) through email. contacted customer care and so many time sms send to 121 for the bill of April month and continue email bill in future but no responce yet. This is totally unexpected behaviour from airtel.

Nokia 6300 / Airtel Postpaid Services — Sim Card Registration Failed

Dear Team,

Suddenly from today afternoon i m getting in my mobile a message, "SIM Card Registration Failed". I do not know what to do. Please help me in addressing this issue at the earliest and fix it.

Thanks & Regards,
Ganesh

I am having a airtel mobile no [protected]. I had paid advance rental of 998 for 2 year under their scheme on july 2007 now they again send me a bill of advance rental. I had facility to auto debit from my credit card for this mobile they debited the disputed bill while i had given a written mail to my credit card division. who is responsible for this Airtel is doing wrong billing & HDFC Bank is paying for the bill for which i already given a letter to stop the payment

hello tunes cut number please

hello...
i want to say that the airtel service providers are not responding the customers..
because i have a problem to using gprs on my airtel sim.
the service is blocked in my area from 08/06/2008.
i also complaints several for this problem to customers care executive but they are not responding me. i want to give punishment for bad service in my area.
my address is- faizan khan
sugar factory colony motipur muzaffarpur bihar
pin-843111

For the last 2 months i have to pay Rs30 p.m. As i did'nt subscribe to[protected] news service I am being charged for this service and I am not being able to unsubscribe it and hence have been suffering.God knows what the hell is going on in airtel with such poor services provided to customers

I am getting several SMSs to pay the bill whereas I haven't received the bill so far.

Will the authorities please note and do the needful.

Regards,
Lakshmanan

the company has charged Rs 1841 for isd charges, which has not done by me, and the number is unknown to me, also i am not aware of the country at which these calls have been made, timings of call are 1 to 3 am in the mid night, written several times to airtel but no response, kindly suggest

Hi
My no.[protected] is not in use for the last 5 months and i recieved a bill of amount Rs.2700 then Iesha whose mob. no.[protected] called me on 27 november 08 at 2.30 p.m. behalf of airtel telling me to pay an amount of Rs.1200 for full an final payment of my bill and i made the payment on 27 november 08 at 3.00 p.m. & my receipt no is 1612959. To NIRMAL F.O.S

HYYYYYYYYYYYYYY

I am using mobile no [protected]. I have received your sudden bill with 220 o/s for the month of November 2008, i can not under stand how this balance come to my bill. I have talked with you executive may time and asked them how this bill comes to my account, but i can not received any confirm replay. After a month One of your executive Deepali Mobile no. [protected] told me to pay bill after deducting Rs. 220 in the mean time my outgoing service is disconected. Deepali told me after paying part bill she will activate my phone according i have paid the bill and inform her and asked her to send me balance bill after deducting Rs.220 which is not part of my bill i will pay the same. But with in a week only my mobile service is disconnected. I can not understand Co. Like Airtel & her executive behave like this inspite of my promise to pay bill. No it is very difficult me to contact with urgency.
I request you paople to reactivate my mobile for that i am ready to pay my o/s bill.

Few comments on airtel services. I am the luckiest in this world that i have used AIRTLE number. AIRTEL my foot. They charge the customer in the way that customer is earning for them to pay their bill. they customer pocket is their on pocket. Chor kahin ke... my number was deactivated on the 23/jan/09. I don't know how the number was activated again. They love their customers a lot. Airtel services are bad than worse. I don't know that Person like AR Rehman can be the brand ambassdor. So sad. Airtel Customer care treat customer like a child. customers ko bewkoof banate hai. Respond nahi karte. Bill theek nahi ata. I was like a nightmare to using AIRTEL number.

Sir
I had taken post paid connection from Airtel bearing the mobile no:[protected] on 25.12.08, First bill 07.01.09 I got for Rs:79.00 and on 07.02.09 My bill amount is Rs:202.00 which I already paid but from 10.02.09 Airtel has informed that I have an un bill amount has crossed the credit limit of RS1200/- I surprised because after generation of the bill with in 3 days it is not possible to make such a big amount calls immediately I had taken to the notice of Customer care of Airtel through calling 121 and To the notice of the customercare exceutives, Nodal officer, Appellate authority of andhra through emails but no body has resolved my complaint, My out going calls are barred from 25.02.09 I have given the complaint about *121# is not working this is also not rectified please help me sir

I m sendin you this mail regarding my airtel bill of mobile no.[protected] in which you charged me following charges which is not my usage.
Isd - Rs 5 360.00
Tax on Isd - Rs 554.55
SMS International- Rs 5.00
Tax on SMS- Rs 0.63
[protected][protected]
[protected]-
Total - Rs 5920.18
[protected][protected][protected]
My Total bill According to Airtel is Rs 6 282.67 Therefore my Actual bills is Rs 362.49



I logged my complain on your 121 by phone and they told me that this matter will resolve within 48hours and i will get a call confirming that but i ve still not received any call from your side.
I ve Asked for your noddle office number but that was wrong number.
I ve Asked for my details and wriiten document confirming that i ve made this calls but they said clearly Sir we cant confirm this as we dont have any confirmations
On upon force asking they said me that this calls are made on some islands i ve never heard the name of that place even which airtel people telling me.
Airtel disconnected my number without informing me even and i ve faced too much of inconvience.
When i been to your airtel outlet they simply told me that we cant help you.You please pay your bill.
I make myself very clear that i am not gonna pay Rs 5920.18 at any circumstances and ready to pay my actual bill which is Rs 362.49

In the end i am very disappointed with your service and behaviour.Please kindly Reslove this and continue my services.

Thanking You

Airtel Mobile — wrong billing regard isd call

i am a dipak patel from baroda, gujarat.
my mobile no [protected].
mene thuis month 4 th may ke din koi talk nahi kiya on swiszerland i mean isd call fir bhi compony ne mere billing me 257.60 rs ka charge beja.abhi me hamari baroda city ke custermer care center aur 121 service par bhi bat kiya. lekin woh log meri bat sun nahi pate aur bill pay karneko kah rahe hai.
me kya karu pla advice me as soon as on my mail id.
i am glad o[censored].
dipak patel,
baroda.

Airtel — Reversal of Mobile Office Charges

Dear Sir/ Madam,
The matter is that, me bought new SIM connection mobile no. [protected] form a dealer in Saharanpur (UPW) on 4th May (Monday) & submitted a photocopy of my Passport as photo ID & res address proof along a photograph on form duly signed...

Me was to use this second connection for roaming in DELHI NCR (Gurgoan) to keep in contact with my mumma as me been admitted in hospital for some medical treatment & use Internet (Mobile Office) services to keep in touch with business mails etcetra.. so activated Mobile Office the very first day i started from my home town..

Given this new number to Doctor / Local relatives & Else family members in home town

& The problem start when on 8th May (Friday) me saw no tower signal (service) available & thought might be some temp connection error. BUT actually my services were terminated & me after called Airtel CC [protected] as STD call & explained & requested to pls start services asap & ws being told that my Signature on ph. copy if ID not matching with FORM of Airtel & so the officer i talked more than 15mins & they clearly denied that Services on your connection are terminated & wont be restored until fresh papers will be submitted. arghhh! is so annoying when some services being in so Important situation when mobile is more important than neccesity!!

& the days past anyhow & after treatment & long stay in Gurgaan I came back & submitted fresh ~ a bit darker (same passport id) photocopy & connection was opened next day on 19th MAY &... THE MATTER MAKES SO AGRESSIVE TO CUSTOMER LIKE ME WHEN i check my balance & Rs. 180 ( 20Rs/day ) deducted for Mobile Ofiice for 9 days EVEN there were NO servic signal active on my cellfone ( that i NEVER ever could de activate OR got any prompt OR EVEN had signal ~tower on connection to send any message or command to Airtel server)

& Server OR Airtel Officers so smart that they JUST cut my connection with knife & kept making hole in my pocket by deducting Rs. 20/- daily.

me complained at 121 CC on 20th MAY & talked officer Ashustosh & he told u wil get feedback in 24 hours.. NOTHING!! next day talked Raman & again explained all & he made talk his senior Aarti & she gave me assurance that they wil give reversal til monday 25th & nothing till then even...AGAIN i called 25th Monday & each time call connects 121 new officer ..& again to explain all matter & again to talk new senior officer & this time ws Mr. Lokesh Who told same ..dont worry sir.. your complaint is genuine & wil definately get reversal til eve & wil get reversal of Rs. 180 & feedback on my this no. [protected] or my alternate regular number [protected] ( that is 24x7days open) & stil no cal...NOTHING!!

such ignorance & such poor services of not entertaining & making some customer who using mobile services since 1997 since 1st day mobile services launched in UP(W) got to experience SUCH mental torture for mere amount, the matter is nt or wasnt of money ..MATTER IS "WHY I PAY FOR SOMETHING I NEVER USED OR COULDN'T DEACTIVATE AS DIDN'T HAD MOBILE COVERAGE SINGNAL EVEN!!!...) now told atlast today again after argument, me requested politely & explained all again & stil Mr. Irfan a senior officer denies fr any reversal & at end guides to do & complaint where i can or wish to...


1st according laws of communication No Services could / should be barred without bring in prior notice to customer by Sms or any voice call ..STILL my services was terminated & how much agony & agression & difficulties me gone through being admitted in hospital & ws cutoff from any of my business & relatives

2nd me been requesting genuinely fr reversal of my money balance ; that i never used & NEVER could deactivate as had nothing to do wen service ws deativated for lousy reason of ID & NOW am being guided u should have deactivate service before ur mobile ws to be terminated as if me was to get dream a night before that tomorrow this wil happen & i should deactivate mobile office (GPRS) service a night before then & there...

I NEED JUSTICE & ANSWER TO MY QUESTION AS AM CONSUMER OF MOBILE SERVICES THAT GOT LICENCE TO LOOT PEOPLE WITH UN GENUINE REASONS & BRING CONSUMER IN PROBLEM WITHOUT BRING IN PRIOR KNOWLEDGE.

**still for any clearfications i have voice call records what & how decently or ever even misbehaved ..& how genuinely i talked & explained my problem several times to any of officer(s) mentioned above.

I was using Airtel No. [protected] from last 8 years i had very few issues with them, later in the month of October 2008 i took additional connection where in i was told that call from [protected] to [protected] and calls from [protected] to [protected] will be free, but still i was charged in the bill first bill of [protected] after new connection. I lauched a complain in airtel and it was reversed for that bill. Again in the next months bill same problem was repeated again i made a complain and it got reversed. Later in the Feb 2009 when the bill amount was little higher they refused to make the revesal for bill of [protected] and i was told that the call made from [protected] was only free for [protected] and not the call made from [protected] to [protected]. later i paid the bill of [protected] 2500 Rs. and converted it in to prepaid i recharged that mobile with 350 Rs. but they did not activate this no. I visited the gallery saveral times but they did not activate that card.
I refused to pay the bill of [protected] and after 2 bill its services were stopped. still i made the payment of the bill whatever was right according to me after adjusting my depostit kept with them. My services were stopped.
Now after 3 months I have received a letter saying that you have to pay 650 Rs. otherwise we will take legal action againast you. They have mentioned Manoj Yadavs name to contact with but his both the nos. are either busy or switched off.
I just want to tell them 650 Rs. is not a big amount for me they must have my records with them i never defaulted any payments and my bill have been more than 2000 Rs. and i have paid them.
But i will not pay the amount which is wrong.
Please advice what action needs to be taken for it.

Guys,

Am using a airtel corporate postpaid connection.My bill date is 02 of every month.
Untill second evening if i see my total unbillied it wil be 1500/- but when they generate the bill on 3rd it will be 2000/-.
I got 450 minutes of free calls.They start charging from 1st day.They give a explanation that free calls will be calculated only when the bill is generated.
But the bill gets incresed rather than decresing at the end of month..
Every month i pay a amount of 2000/-approximately.I have not missed even a single month.
But these customer care people keeping on calling even for 200/-.rs if there is a outstanding.


Very poor service and Iam planning to surrender by airtel and take a new connection with some other service providers.

Hi,

I have cancelled my post paid connection [[protected]] by the month of Feb, 2009. And one of the agent called me and convinced me to take the sim back after 10 days of my cancellation. He never called me after that. By the month of May, another agent named Antic Anand called me and he handed over the sim to me. Once i used it after 10 days i was asked to pay the monthly rental for the month of March and April. Even after my repeated requests my problem was not resolved and i was forced to pay the rentals for the month i didnt use the sim. Airtel started daytime robbery!!!

Reference Airtel Number: [protected]

I am sick of Airtel Braodband. I had a connection and started receiving inflated bills. It took more than 4 months to get rid of the connection by paying Rs 6000.

What is triubling me that I keep on getting bills on a connection which has been disconnected, I have a receipot that says the connection has been terminated, final payment received, instruments recieved back but still I get bill everyminth.

is Airtel a big company? Is Airtel a reliable company? Is Aoirtel a managed company?

I doubt.

Does the Company listen to any complaint? No.

Let me try this forum if anybody responds.

H M BEHL

I want to attract your attention towards the issue of wrong billing for the month of june 2009. In this bill I had been charged Rs. 1900 (approx) for using ISD services. The call made is in the same number and the number is of Switzerland.

My point of argument is that I had not made a single call from my number till date still I had been charged. In the month of June means before completion of my billing cycle which falls on 24th of every month I had contacted customer care more than 3 times regarding the complaint of excessive increase in unbilled amount but every time I got the answer that we are unable to do anything we can provide the answer only after the completion of billing cycle and also the executive said that there is nothing to worry every thing will be resolved.
I said that if this doesnt stop you will ask me to make the payment for the same increased amount at that time they assured me this will not happen. But now I had been charged for the same.
I continuously kept on asking for the increase in the amount but no one helped me at that time and now they are asking me to pay for that amount which I had not used for.

Airtel — mistake in billing plan

i have an airtel landline connection in Bhopal.
i had requested for disconnect my connection on 28 may through email.
after that they called me for change my plan to 180/- (my current plan was 699/-). i refused this offer many time, but they told me to think again. after some days when they called me daily for change my connection to 180/-. i was agree to change my plan to 180/-. they give me an expected date for change my plan 4 june. but till 6 june my plan was not change. on that day i am fire a complaint against that they again give me an expected date 10 june. and i had used my plan 699/- and ask daily when will my plan will change?
on 10 june i again asked for change my plan but they told me that my plan is 699/ active i am again used my 699/- facility. but on 11 june when i asked them about my plan change. they told me that it was already change on 10 june and they give me bill according to 180/- on 10 june. i just want they charged me on 10 june as per 699/- plan. so what i do???????

refer bill dated 23/8/09 for above mobile

Bill Period:20/07/2009 to 19/08/2009


It may be noted that there are wrong billing of RS 48 against 290601 in sms section . also this type of wrong billing is continuing for above mobile since last 3 months .
every month i have complained to airtel customer care, i have all the mail in written, airtel customer case has taken action also and corrected bill and assured that " they have checked " no additional services are activated and from next month wrong billing will not be done .
But after all assurance and followup airtel billing section is continuing wrong billing.
last month this has been referd to airtel nodal officer level but unfortunatly they have not looked in to the issue and not even talked to me, one sided they replied that what ever airtel is billing it is correct and i am bound to pay.

Regards

I went to china for attending conference i bought calling card from Airtel service centre of Rs 500. I have dial code of china as mentioned in the card. The Airtel has charges double as my mobile has IDS but i have not used. I complaint to Airtel on 121 but they replied the bill is correct the bill is too much . My card has limitation i have used only that. In my Airtel bill they are showing same china code for international dialing i have to dial 00 then country code of India then residence number. The billing is wrong. Please look into this matter. My mobile no is [protected]. I have not paid bill.

I am having an Airtel post-paid number and been charged against my own number and voice mail number while I was on international roaming. Since I have not made any of these calls (obviously how can you call yourself), I have requested Airtel to revisit the bill, but they simply refused to do it, as it’s on international billing and it can not be done.

Also no explanation provided on called number discrepancy. I would not recommend anyone to use Airtel.

Hello!
I am shocked when I complainted for deactivation of all my services but they were not done upon my request by concered departments of Airtel.(http://gclub.in,love pack,hello tunes,etc)

Moreover,my cellphone is Samsung SGR220,which is GPRS incompatible but Airtel tells me that i have used GPRS with Nokia 6300 and NOKIA 2630 which i do't have.....Kindly help and has charged nearly Rs. 3000 through it...

My no. is 99571/91660.

They(AIRTEL) is a gr8 money extractor...

Airtel — Deposit refund and wrong debit into my account

I have discontinued my Airtel connection and have been seeking refund from Airtel for the past 6 months or so, neither I have received my money back and on top of it they have debited my account again in June for a bill they have raised for May when the connections have been disconnected in mid April itself.

I have elevated the problem to many people for the past few months and have no response or action from them as of now. I am fed up and I need help in the matter.

regards,
Raj Gopal

i have 699 plan had be used but my bill are show 874 the company are 10% tex charge but bill it can be also not 874

Airtel — Wrong billing followed by withdrawal of services within the period of advance rental plan

I have always opted for advance rental plan of AIrtel. Everything was fine till Nov'08, when Airtel stopped sending monthly.bills. After long persuasion, they started sending the bill but with lot of additional charges levied e.g. late fee, itemization charge, etc. Till Oct'08, no charges were levied on account of itemization, i.e details of calls made. Also, this charge is not included in the bill of any other services like Vodafone & Idea, used by me. Customer care executives give contact no. of Nodal officer but on calling the said no. it is found to be switched of always. I sent mails to several Nodal officers of Airtel but no response has yet been received.Now, when I refused to pay extra amount, my services have been withdrewn without intimation, which is rediculous.

Dear Sir,

I have problem with the Airtel customer support. they r just making Fool the public . i m wondring The Airtel is (India,s Biggest) cellualr company as i know . well I m Nitin misra nd having Airtels No [protected]. i m suffring the problem from last 2 months the problem is Over Billing of my # nd when i call to Airtel Customer care they just told me that soryy sir the system is not working due to upgradation soo we r unabel to shortout ur complain, but same time i ve recived a call from from C.C they asking for paymet sir when u ll make this payment. I am not getting then how can they ask for payment as Airtel's System is in under upgradation. And the problem i m having the airtel # from last 3 to 4 years when i get my # the billing plan was 249 sachin Invitation Plan then after some year i switch to 799 plan advance rental. some any reson i cudnt continue my 799 plan for more then 6 monts but then after my call charges itself convert into 1 Rs per call after that i convert my plan to 499 through airtel website but still i m having the same problem. The call charges is Rs. 1. so its my humbel request to Airtel pls short out my problem nd pls make his Customer care UP to Date. hoping i ll get any solution through you

Airtel — wrong bill and disconnect the line many times

21/12/2009.In this no.[protected] i prakash kumar debata take new airtel connection but many times it will be disconnect so i can't pay the the bill,i am not happy with the service.today how could i give the bill at this type of service.today my number is invalid.please solve the problem and close the number.

I have taken mobile connection from airtel with I-PHONE.
they had offer of free 599mb usage of GPRS free with this connectin.
while doing initial provision, one of their employee made a mistake.and i m being charged every month
for Rs 600 for the same, which is free .
several times i took yhis issue to Airtel Retail Outlet in santacruz from where i have taken this connection
but nobody is taking any action.
And every month i m being harassed by them for making this extra payment.
plese help me out with these.

Freedom Plan 6 Months-up — Wrong Billing

Dear Sir
I am using Post paid Freedom plan 6 months-upe for last over a year.I have been regularly paying in time.The last advance rental for six months of Rs 799+Local toping of Rs.49 & Rs.34(STD"1.[protected]@Re.1) was paid by me in august 2009 at Ascent Enterprises, 2/54, Shivani Plaza,Vijay Khand-2, Gomti Nagar, Lucknow vide there receipt no:174478 Dated-07/08/2009.However the facility of Rs.34 for STD reduced rate was not being given to me from September to December 2009.On contacting the Dealer he gave me a rebate of Rs.544/-only.
The person I was dealing with is named 'Mr.Shadab' he could not satisfy me at all.On repeated request with him he only gave me false promises that he will give me a call and let me know the details,but he never informed me any thing ,he even ignored my calls on his mobile,only after giving him four to five calls he could answered my call and told me that he will let me know the details in 15 minutes.Which he never did.It was a show of poor customer relationship.
I have after deduction of Rs.544/-paid your bill Dated.18-12-09.As the due date.is[protected].I am still not satisfied by the rebate given to me.I there fore request you to give me a call back and clarify my doubt.
I am sure of a prompt reply.
Thanking you,
Aditya
Mob,No:[protected]

I got a new connection ([protected]) on July 09 and requested for CUG activation. And you charged me Rs.50 for CUG activation. I trusted your service and paid the bill for all the months when I checked the itemized bill shockingly you charged for all calls between CUG numbers ([protected] [protected] [protected] [protected]).

You have done following mistake

1. You have charged for all CUG calls between ([protected] [protected] [protected] [protected]).

2. You have adjusted CUG calls in normal free min (100 min and 300 min )

3. You have charged the TAX for the same.

When a client pays his her bill one day delay you penalizing him her but for the past three months you are billing me wrongly.

Awating for your quick response send one of your customer service person to meet me and resolve the issue ASAP.





Sathesh Thulasi

[protected]

Airtel Mobile — Billing Issues

Hi

This is in regards to my mobile number - [protected].

A couple of months ago I called up customer care @ 121 and enquired to change my Bill Plan. Previously I was being billed fo Airtel 444 plan but the STD rates were Re. 1/- minute.
I only have STD usage if you look into the billing history. Now that all the mobile service providers are providing 50 paise per minute, there is no sense that I should continue with
Re. 1 per minute plan. So I spoke to one of your representative a couple of months ago and he advised me to go for Airtel Advantage 199 plan.

He advised that I'll be getting 149 minutes free calls to all Airtel numbers (both STD and Local) but my last two months bill does not have any discount on the final charges. And due to
this I have not paid my bills for Dec and Jan.

Today again I spoke to one of your representative and she told me that it was only applicable on local charges and as I was incorrectly advised she will give me a waiver of Rs. 150/-
on my outstanding bills. She also told me that she has arrange a Supervisor call within two hours from now to look into this matter.

IMORTANT THING - I only have STD usage on my airtel [protected] number. I want a plan in which I shall get all airtel call @ 50 paise per minute and without any un necessary higher rental
charges as airtel adv. 199 plan. In this I do not get any discount or free usage on my STD calls. Please suggest a good plan if you have or shall I move to some other service provider. As they
have better plans with less rental charges.

You can call me on my alternate number [protected] as my personal number ([protected]) is left at home and no one to pick up call on that during day time.

Airtel — Billing more than my usage.

Dear Sir,
I am using airtel postpaid connection from the past one and half years and getting cheated by them from the 4th month of my usage. Not even a single month the service providers(Airtel) had sent me the bill properly and they use to charge me the late payment charges each and every month which i was calling to their customer care and used to get waived off.Now recently i come to know about the discrepency in my bill like repeatedly they have printed the outgoing calls for 3 to 4 times with certain duration which i had reported to the Airtel Customer Care. The CSE who spoke to me had told that this is because of Virus in my Mobile Handset. I am using the preloaded Antivirus handset and that is not at all a reason.. When ever i give a complaint against that the clever CSE's use to register the complaint as Customer Bill not recieved and they use to call me on daily basis which was irritating to me. I do have the complete track of my calls and i have been charged at least of 1500/- (One thousand Five Hundred Rs) more than my usage for 3 to 4 months. Previously regarding the same issue the airtel people themselves had given me the 500/- (Five Hundred Rs) of waiver. And now without any prior information or notice to me they have withdrew my services also without giving clarrification to my complaint. So please help me regarding this complaint. I am also ready to raise a complaint against them in the Court of Justice also.

Regards,
Vijay Simha S

I am regular user for Airtel for the last several years . My Cell No. is [protected]. Without my permission Airtel has started sending me Jokes that too on chargable basis I asked Airtel to stop sending jokes. My request was not accepted stating the reason that I have not subscribed for jokes.This has resulted in wasting my hours .Airtel email id is also not easily available .It took several hours to write to airtel.Hence I request Airtel to send me ch. of Rs.500000/- for harrassing me for no reason and wasting my time . I request confirmation for action bty Airtel within a day else I am approachong media and consumer court. I have also opted for DND and these unwanted jokes are disturbing me .

Ravindra Anturkar

Airtel has billed 9500Rs for GPRS which is not activated on my number [protected] and their collection executives are harassing us to pay the amount they are also randomly calling all the numbers that are dialed from my number and telling them that we have not paid the bill. Using the customer details is an offence as per the agreement signed. We need help on this.

1. Do not blame yourself. Let them do whatever they want to do and stand in your point
2. This happens all because of our POOR Government, public don't have right's to speek
3. We are in the stone age while other country are in Computer age.

This has happen to me with Reliance BroadBand connection, i tell them do whatever you have to do and i will wait for your action, because i know my rights and i know what i have to do in a timely manner.

Airtel mobile service provider — Extra / Wrong Billing

This is with reference to my complained logged with Airtel for wrong mobile phone billing

I changed my plan in the month of december 2009 from 399 to 249.

So i should get charged according to the new plan of 249. But they charged me with the previous plan of 399 for the month of january 2010. After lodging a complaint they adjusted my bill.

Again in february 2010 they charged me according to 399 plan.

This shows that they have not updated their systems with the customer requirements.

I have asked them to send me the adjusted bill by today evening. But they did not send it. They just sent me an SMS stating the amount is adjusted.

This does not solve my problem which i specified when i made the complaint with the call center executive and the mail i wrote to them while logging the complaint.

Since i am a general public, request to campaign this problem and create awareness among the mobile users, so that many other customers can be saved of their money, which the service provider is using.


Airtel is taking all complaints from customer for granted and god knows how many crores of customers airtel would have cheated till now to increase income profit.


Hardly any corporate customer whose bills are reimbursed by the employee would look at his bill to pay, because he is getting reimbursed the whole amount and out of this Airtel is bagging profits and cheating on those customers blindly.


The company assumption is that the customer is given the adjustment for one bill so airtel can start on cheating from the second bill onwards untill the customer gets to see the amount difference again. And if caught say sorry and adjust the amount.

Sir/Mam,
On the 09th of March 2010 i had plcaed a request with your call centre[protected]&[protected] regarding changing my bill plan to your freedom plan and actvating the Unlimited SMS pack for both my nuumbers([protected],[protected]).Your executive confirmed to me that she was taking the requests for subsequnet change of plan.
However on recipt of the bills i had got an amount quite high and dispropotionate to my usage. Onmy enquiry with your call centre and after several call transfers my call wastransfered to one Assistant manager by name Mr.Arun Prakash.
He informed me that my request for the freedom plan and unlimited SMS was executed and reversed as both the plans could not be clubbed.
He also told me that though i was on the freedom plan all my SMS's were being charged as there was no topping opted for.
This is simply outrageous as you first commit something that is wrong and then reverse it on your own without intimating the customer as to what you want.
My numbers have been charged on all sms's sent.
I Iimmediately wanted a reversal to the older planor be given what was promised to me.
Mr Arun Prakash([protected]) promised to give me what was commited as ibelonged to a CUG which belongs to my old employer.This conversation happenedin the morrning.
By the time i reached office i got a confirmation call on the activation of freedom planbut not the SMS pack.
I thenwent to you Beasant nagar show room and met Mr.Nithyananda and he helped me get a better plan from what ihad.
I however have been charged for all my SMS's in my previous plan and want the same to be reversed as its not my fault .
I had subsequently called and checked on the status of my charges reversal for which the Call centre executive erroneously changed the bill paln instead of reversal.
Though that mistake has been rectified the reversal as such has not happened.
Kindly note the call centre executive had had commited to the change of plan and had reversed the same without notifying me.Besides who gives you the authority to change my plan without my request.
Beyond everything a senior official in the company has given me (Mr.Arun Prakash) had commited on the reversal and has ever since been missing.However the presence of such a person in the organisation has been validated time and again by call centre executives.
I am a customer of yours for the last 6 years.Please reverse the charges or am taking up the matter with consumer court.

Regards
Srinivas

I have a post paid connection of Airtel. Recently Airtel have launched a offer for unlimited Mobile internet at Rs. 98/month. In which they have also mentioned with ** marks that it will be on "Fair usuage Policy. You can browse upto 2 GB per month". so i activated this service on my number. But as i saw my current bill, they have charged me about Rs.804 for GPRS usuage. When i contacted customer care they told me that my unlimited internet service is active but i have done internet access throug Airtel live and not through WAP browsing. This offer is valid only on WAP browsing. As in my mobile i have an icon of internet through which i was using the services, now the GPRS settings are always sent by the service provider and they have set AIRTEL LIVE as the default gateway for internet browsing, which i didn't know and neither is being informed by the service provider. And now the customer care executive is telling me that they can give me Rs. 160 discount as goodwill. Kindly Suggest what should i do.

today message came from airtel that i will be charged Rs 10/ .for activating the Y zone.but I did not requested to activate the Y zone. so please don't charge & my mobile no is [protected].

Airtel — migration to wrong billing plan

Dear Sir
Myself Amit Sikka.My complaint is regarding Airtel broadband services as they wrongly changed my tarriff plan and sent a huge bill. My plan was for unlimited download and they changed it to limited download.

I am using airtel broadband dsl connection for past
one year. Every month I receive a bill of 992 rs. Last month I switched
my plan to Impatience 899 unlimited plan. Airtel executive instead changed
my plan to Impatience 899 limited plan . I was called once for
confirmation of plan change where in that call I was clearly told my new
plan would be unlimited plan . I myself clarified more than once that
plan is unlimited. Now suddenly I receive this month bill as 5415 Rs.
Now I am being told that my plan is actually limited plan.
I called up airtel customer care and requested them to correct this
mistake and show me any proof that I asked for limited plan but they are
unable to do so. I wrote them multiple times but everytime is receive same automated respose.
You can study my usage of past one year. My download
requirement is huge so it will never be logical for me to go for limited
plan .
I will be highly obliged if you can look into this matter

Dear Sir,

Re : Airtel No.[protected],

This is to inform you that I have applied for the above Postpaid Airtel DSL line on 2nd June,2010 under “Browser 699” Scheme(Unlimited) by payment of Rs.1,000/- (Rupees One thousand only) by Cash.time hardware charges & Installation charges” through your representative Mr. Mahesh Singh ([protected]) and the same has been installed on 5th June,2010 at my above premises.

But it is regretted to note that today on 15/06/10 I have received your Bill No.[protected] dtd. 9th June,2010 for Rs.601=25 for the period 08/05/10 to 07/06/10 wherein you have again charged Rs.500/- towards installation charges. Please note that when I have already paid installation charges then why I will again pay the same. I think your billing department has wrongly charged the same. It is very much disappointed the very first bill against the above Airtel line is made wrong.

As such you are requested to kindly look into the matter immediately and rectify the above bill and send me a fresh Bill to enable me to deposit the exact figure within its due date.

Your kind co-operation in this regard will be highly appreciated.

Thanking you,

Yours faithfully,

Twisamish Ghosh

13A Radha nath Mallick Lane

Kolkata – 700 012

[protected]@gmail.com

Hi

My phone number is [protected] and I have international roaming.

I was overseas in Tajikistan from June 4, 2010 to June 12, 2010 (find attached scanned copy of my boarding pass) even after I came back to Bangalore on the 12th of June I was getting messages indicating that my phone was still on roaming.

Therefore on 16th June 2010, I went to the Bannerghatta Road Airtel Office and through their hotline talked to one NEVEEN at 4.10 PM and informed him that though I am back in India my phone is still connected to roaming facility. Naveen assured me that the complaint has been taken and suiatable action will be taken.

I got a bill for Rs 27000=00 which I am yet to pay as the phone is shockingly still on roaming connection.

On 28th July 2010, I got a call from [protected], the lady informed me that my dues are around Rs 40000. When I enquired as to how they have arrived at the figure, they asked me if I was still overseas. I had to tell them that I am back in India from June 12th onwards. Then they asked me, believe it or not, if I had also gone to Babylon. I was also told that I need to pay up the Rs 40000/= or my phone will be disconnected.

Please tell the action I need to take on the service porovider.

Dear Sir,

This is inform you that My self is Ravi also working in TELECOM DOMAIN in VAS dept.
My Airtel prepaid msisdn is [protected].

From my prepaid test no [protected] TWO times Rs. 99 /- has been deducted AUTOMATICALLTY without any activity from my end..

Actiually I known all TRAI rules for activation there services..
So request you please REFUND my deducted amount Rs. 99 + 99 = 198

1) 7/08/10 AT 11:27 PM RS. 99 DEDUCTED FOR TOYSTORYMANIA FROM AIRTEL..

2) 9/08/10 AT 10:17 PM RS. 99 DEDUCTED FOR SUDDENSTRIKE FROM AIRTEL


NOTE THAT ONE ANOTHER SERVICE FRIEND CHAT WAS ALSO WRONGLY ACTIAVTED ON MY NO DATED ON 14 /07/10 AT 8:34 PM. BUT AFTER COMPLENTED DEDUDTED AMOUNT HADBEEN REFUNDED.


BUT IN THIS CASE CCARE NOT PROVIDING POSITIVE RESPONCE FOR SAME..

PLEASE LOOK THIS MATTER ASAP WITHOUT DELAY..


Regards,
Ravi
Contact no- [protected]

I have a landline no [protected] on address H. No. 292 Sector 19 Faridabad in the name of Ms Kanhaiya Lal Ved Prakash Having account no.10274989. I have made a request for change of plan for 999 that is your per second plan whose reference no is 12647950 on dated 2.06.2010.but my next bill was not according to changed plan because Airtel migrate my no. to some wrong plan. On receiving of bill I again lodged a complaint in customer care whose reference no. is 34656430 and I was assured from Airtel that the mistake in bill will rectify soon. but still my bill is according to per minute plan that Airtel migrate me to a wrong plan. I again lodged a complaint for the same whose reference no is 34984764 Again I lodged a complaint under reference no. 35019552 on dt. 13.07.2010 for the same but still no solution has been provided to me. Even after assuring me from Nodal that my next bill having billing no.[protected]will be according to correct plan my next bill is also according to the wrong plan upto the date 14/07/2010 having billing period from 26/06/2010 to 25/07/2010 Again i mail my complaint to care.[protected]@airtel.in whose reference no is 35870668.but without solving the grievance agian airtel close the complaint. Moreover Rs. 75 has been charged as Top-Up charges in my bill but no discount has been given Under such TOP-Up Scheme. Again I complaint for the same issue under same complaint no. i.e. 35870668 on dated 2.08.2010,5.08.2010. & on 12.08.2010 under complaint no. 36328270.Again my Bill No.[protected] having billing period 26.07.2010 to 25.08.2010 is Wrong but again when i lodge the complaint with reference no. 36945290 No solution is provided to me.

every three days, I receive a message from airtel that my new s subscription has been renewed, and Rs 3 is being deducted.
I have not subsrcibed and even after unsubscribing it automatically re subscribes for me, without my consent.
My mobile number is [protected]
Request that this unnecesary billing be looked into

Airtel mobile service provider — thrusting unasked for services and charging for it

airtel has made a fine art of thrusting unasked for services on unsuspecting customers specially so if the customer is a prepaid service seeker.what with so many ad SMS bombarding us most o[censored]s ignore the insiduos and quiet SMS sent by airtel confirming your request for services such as airtel movie,tunes download etc and charging the customer for it.my mobile no [protected] [prepaid]was flooded with such msgs and i was being qeitly fleeced[bled if i may use the term and i am reminded of leeches whih suck your blood without your being aware of it.].usually the msg also contains method o[censored]nsubscribing but these methods mostly do not work ending up in deadended IVRS interactions.i wonder why the market leader has to resort to such cheap tricks and am snaguine this must be the handiwork of some overzealous middle rung revenue target achievers.i hope mr sunil bharti takes note of this irritating habit and addresses the issue or an otherwise good mobile service will suffer irreversible damage.

an upset customer

AIRTEL PREPAID data usage charged — CHARGED for DATA BROWSING without NOTICE

Dear Sir/Madam,

Today date - 15th Jan 2011, I have charged 60INR for data services. I didnt make any request for this, or even I didnt get any confirmation from them that should I activate or want to use this service. THey said SMS had been sent 3 days back but I had never received any SMS from them.

This is really frustrating and after talking to AIRTEL CUSTEMER care they simply said they cant refund it and I had to use this service.

It is really embaressing for me. I am really irritated now. I am not sure if any thing can be done for this.

My simple question is while activating some service or to contact your customer cares you are asking to press 1000 numbers.. press 1 do this.. press 2 do that. While activating such service is it not fare to ask you GUYS to just send an SMS and active things only upon confirmation.

My Mobile Number is : [protected] (Sadly and Currently with AIRTEL)

Email : dharam.[protected]@gmail.com

wrong billing

wrong billing of[protected]

In my landline bill for the period 17.1.2011 to 16.2.2011 for telephone No.[protected] installed at A-233, Surya Nagar Ghaziabad, in my name (Satish Kumar Jain), I have been over billed by Rs. 495/- as the monthly discount of Rs. 495/- which is given to me every month on account of the scheme 499 has not been given.

Satish Kumar jain
[protected]

Hi,

I had made a complaint 43062334 regarding wrong generation of bills for the past 5 years which I discovered incidently last month. The airtel customer care is useless and they don't have common sense to understand the real issue and keep on responding with scrap mails and useless calls. The sample of some of the mails is given below and I am really frustrated by the customer care executives.

They just waste your time (in hours) and at last when you try to make them understand the problem, they just disconnect the line.

Nodal Officers and appellate,

Would you take some time off and resolve this issue.

I AM FED UP OF AIRTEL CUSTOMER CARE PEOPLE WITH THE KIND OF RESOLUTION THEY ARE PROVIDING. THEY DON'T EVEN SHOW SOME COMMON SENSE IN GIVING THE RESOLUTION.

Go through the following mail and the kind of response Mr. Kiran has given in the following mail which is absolutely out of track and no where resolved my issue - stated very clearly in my mail and almost discussed with 4 floor supervisors who are good for nothing but only wasting my time.

Today morning at 9:12 am I received a call from confirmation deptt. ([protected]) saying that the issue has been resolved. After wasting my 30 mins the call was transferred to floor supervisor who wasted almost another 30 minutes insisting that the issue has been resolved in the current bill. He was very arrogant and was not willing to accept the issue. At last I somehow managed to explain him all the calculations in some of the older bills.After that he told that he want to confirm the calculations and kept me on hold and then disconnected the line.

You have to correct all the previous bills and I need a response from you by EOD today.



On Wed, Mar 2, 2011 at 8:54 AM, <[protected]@airtel.in> wrote:
Dear Customer,

We regret the delay in responding to your mail.

Ref: Email dated[protected]; regarding Bill of airtel account number 13024023.

Thank you for writing to airtel.

We would like to inform that as per reference number 43465502 your concern has been resolved.

As checked in our records currently you are in DSL 550 Combo Plan and as per this plan 475 Discount on Local Usage & Rs.75/- Discount on STD Usage is already approved and also all the usages are shown from your end only hence there is no error in the bill.

We earnestly hope that the resolution provided is up to your satisfaction.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.


warm regards,
Kiran s,
customer care executive,
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F2157C85FE 0 0 8 8 A78808A8BF0107A858988F575DF7397F81A60ACD43D&refno=Qrc3238487





Mr. Kiran,

Thank you for showing the concern but again of no use.

I would like to highlight that I haven't got any call on my mobile(as mentioned by you in the mail) and I have't agreed to any refund of Rs 50. As far as refund of Rs 50 is concerned I was aware of that before shooting the below mails to you and there was a purpose behind that(issuse not being resolved by customer care).

IF YOU DO NOT UNDERSTAND THE ISSUE THEN PLEASE REFRAIN FROM WRITING SUCH MAILS TO CUSTOMER AND WASTE YOUR VALUABLE TIME AND AS WELL AS MINE.

I only got one call from area manager and another complaint has been logged[protected] which would be resolved by 4th of March.

Please don't try to prove your worthy self by providing useless solution to the issues without understanding the problem. I hope you understand my point and take corrective action ASAP.

KINDLY GO THROUGH MY ORIGINAL MAIL ONCE AGAIN TO UNDERSTAND WHY I AM RESPONDING IN SUCH A MANNER AND WHAT THE REAL ISSUE IS.

Aman

On Mon, Feb 28, 2011 at 2:38 PM, <[protected]@airtel.in> wrote:
Dear Customer,

We regret the delay in responding to your mail.

Ref: Email dated[protected]; regarding Bill of airtel account number 13024023.

Thank you for writing to airtel.

We would like to inform that as per reference number 43062334 your concern has been resolved.

As per the telephonic conversation with you on [protected](Mr.aman), we have clearly informed that billing adjustment of Rs.50/- has been approved towards your account and you have agreed for the same.

We earnestly hope that the resolution provided is up to your satisfaction.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.



warm regards,
Kiran s,
customer care executive,
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A9EB176099FA...⇄ E7095&refno=Qrc3192824



[protected]Original Message[protected]
From: aman.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 23/02/2011 10:31:51 PM
Subject: Re: Wrong bill being generated - complaint no. 43062334

All,

I am expecting a response within 24 hrs. Do you guys need so much time to
understand the problem in your billing generation system?

If you understand the problem then then let me know the resolution within next
24 hrs.

Aman

On Tue, Feb 22, 2011 at 10:51 AM, wrote:


Dear Customer,



This is to inform you that your concern has been noted and our team is
working on a resolution. At the outset, we apologize for the
inconvenience faced by you. We will get in touch with you for further
details of your concern as the need arises.





Regards,

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

[protected]@airtel.in





Connect with us 24X7 and we will be happy to assist you with a swift
resolution to your queries on all our products and services.






>





________________________________

From: Aman Sardana [mailto:Aman Sardana
]
Sent:[protected]:01 AM
To: [protected]@airtel.in; care.[protected]@airtel.in
Subject: Wrong bill being generated - complaint no. 43062334



Hi,



Please let me know the status of complaint number 43062334 raised one
week back.



I am tired of calling the customer care number and getting the call
escalated to floor supervisors but still no resolution.



I have raised an issue of improper billing being done for the following
phone number[protected]



The calls under the category Intra-circle are not being considered as
part of free usage. I have done a random check of previous bills as well
and there is a problem in all the bills.



Shockingly, it seems that there would be problem in the bills which
would have been generated for the past few years.



Customer care people have understood the problem but are refusing to
correct the old bills. Nobody has called me and discussed the issue even
after assuring that the problem would be resolved within 24 hrs.



It is quite shameful for such a big company to generate wrong bills and
then refuse to correct them!!



Resolve this issue ASAP and correct all the old bills of past 5 years
and credit the extra amount charged along with the interest.



Aman

Even after calling them and making complaint in their customer care office no body cared to listen and solve the issue.

Airtel / Mobile — WRONG BILLING

MY LAST BILL OF MY MOBILE NO [protected] IS WRONG. NORMALY RS[protected]. BUT THIS TIME IT IS MORE THEN RS. 10000

I have a landline with Airtel[protected]. Account number 13490357.
I had disconnected this in January (around 25th January) due to wrong
billing plan migration. This was acknowledged by Airtel call center,
including having about 10 calls from the retention team and 2 visits
home.
given my history of bad; pathetic experiences with Airtel - I very
clearly told all that I am not going to reconsider this and I asked
them to cancel and take the instruments back (modem + device)

neither have these been collected to date; and what is worst is Airtel
has actually sent me a rental bill for the last month!! amazing pathetic the
service is.

My contact [protected]

I have taken a scheme with Airtel wherein the broadband downloading is free between 9 pm and 8 am. In their bill dt 3 Ot 2010, they had charged me erroneously for the night downloading period. It was protested by me and they had apologised and informed me the correct bill amount. The mistake was repeated again, the very next month. In spite of my protest, they did not refund the excess amount collected from me through ECS, and I had to wait for one more month to adjust the excess amount collected.

The bill dated 3 Mar 2011 was wrong again and this time 73 out of 100 entries were wrong and I was charged four times my average monthly bill amount. Repeated complaint from me from 12 Mar till now (1 April) through phone calls & e mails have gone in vain. Three days back I received a mail curtly stating that there was nothing wrong in their billing, without answering any of my points.

On subsequent conversation over phone, I understand that they have not included the night services in the profile of mine, maintained by them. They are yet to clarify as to why an existing service was disrupted and why I was charged for the night usage, nor they have informed me the actual amount to be paid. There is no response beyond "we will call you back" (which they never did) even from their Nodal office and Appellate, to whom I have forwarded all my mail with regard to my complaint

V.Subbaroyan
ph:[protected]

MY NUMBER [protected] is totally wrong billing/excess billing. I wrote 5 to 6 mails to airtel customer care but i didnt get a perfect reply from them. I even though requested them to raise a discount on remaming amount and asked to settle down my account and close it. total excess billing was approx 3000/-. PLZ settle down the issue as soon as possible.


thanking you

SUDHIR

On 17th April 2011 I subscribed to a 2G internet pack of Rs. 10 which offered me a 100MB o[censored]sage for 1 day. I got the confirmation message at 1:21 p.m. and then I reseted my Internet Usage meter(LOG option) in my mobile to "0" (zero) Then I started using internet. At first I tried to check and I used a few MB's which cutted balance from my main account. But I neglected it. And then till 1:41 I used 20 MB's of data and then I recieved a message that I have 0.00 MB left and Rs. 0.00 left. Please check this.

I would like to mention that they had just returned me my Rs. 45 in such type of case only and I did went to customer care about it but every time I tried to connect they gave me a message like to know balance call........ and I fell like they're teasing me. My number is [protected].

i have not received my airtel mobile bill since last eight months. Even though I have submitted my change of address. I am getting exorbitant huge bills every month. I am scarcely using it for incoming call only. I do not understand what sort of charges they are levying without giving me the bill for the amount since last eight months. Every time, their courier company ask for address to post the bill unfortunately the bill never arrives. This is total apathy of telecom provider. Kindly take action against AIRTEL my number [protected]

i have given the change of address duly acknowledged by your T Nagar Buzullah office why I am not getting the bill so far. Please waive my wrong charges completely otherwise I have to escalate to TRAI or Sunil Mittal it will be registered compliant might go to Parliament

Sir,
I got your team's call and they told me that they have returned my balance and then I checked my balance but no updates. Also, in my inbox I got a message that you have got Rs. 47 and thank you for subscribing 30 min. pack that I have not subscribed. Just stop making me fool!

Even though you promised quick resolution, none of your support person yet to call me to resolve the issue. I will be constrained to take strict legal remedies and write to communication minister Kapil Sibal. Either you refund my money or face court action.

still the issue is pending with you. Nobody called me so far to address my problem since my last complaint. Kindly refund or reimburse my faulty billing without giving me a hard copy bill since last eight months which is against the principle of business.

If you do not call me on my mobile [protected]. What prevents your support team to call me at least which is simplest method of addressing the issue, there should be customer centric, customer focus approach to be in the first place.

I regret AIRTEL is not adhereing to the normal ethics.

Kindly refund my money or face penal action with a court notice to you?

I am yet to receive this month Bill, it is totally atrocious lethargic attitude of the AIRTEL management. They have to face the legal tangle unless and until they refund my 8th months bill amount for non-compliance. They are not giving the details of bills, but charging me for the payment, because it is ECS they are getting my payment easily. I am daring AIRTEL to take action, otherwise, I will write a strong letter to Kapil Sibel, Sunil Mittal, TRAI for not adhering to customer complaint in time.

AIRTEL be serious, attend to complaints. Be ethical to customer voice. Because of customer you are there in the market, do not take it for granted, Customer is King as per Mahatma Gandhi. Follow good practices. payback my money for wrong billing not giving the metered calls for the last eight months which is greatest injustice done to me. Depute a AIRTEL representative to call me back [protected]

: As I was in the process of moving out of the above said rented premises , I made a call to Airtel customer care asking them to disconnect the landline and broadband connection. After repeated calls from me , they kept insisting not to disconnect the line . After trying a lot and expressing discontent I got a Complaint no #741102 from a representative named Ankita and she said that my connection is disabled form March 24 ,2011 onwards .Since then the landline is disconnected and so is the broad band connection. But, I am still getting calls to reinstate the services and I continuously tell them to pick up the land line and broad band instruments, but no one is doing it , not even registering the complaint. And yesterday Apr 29, 2011, I got bill of Rs. 473 (Account no .[protected] for the month of April, for the for the connection, which has been long disconnected.

i have complained for the last 10 plus month for non-receipt of my mobile bills even though I am paying out of ECS (ICICI bank). Airtel not bother to send me bill for the last 11 months. They should be penalized.

I have a connection of Airtel Fixed line + Broad Band from 4 months. At the time of installation I saw the billing charges and instrument mrp slip was quite different. I said to representative about this but he said if you want take other wise leave. I could not understand this thing because legally no one can take extra amount . Who will monitor this wrong activities.
I need my extra money. How can i get this.

Slok Kumar Gupta
Mahalaxmi Nagar
Indore

ramabadran seshadri iyengar
airtel mobile [protected]

I have been receiving assurance from you time and again no perceptible action at your end. I am one of the esteemed valued first customer of airtel Chennai broadband remember this?

you have to give the benefit of doubt and non-compliance favouring the customer in this question. One should not take money without giving the bill is an offense and may be construed as bribe. As we are witnessing more and more news from telecom scandle? Kindly reverse the charges for the last 12 months which is tantamount to taking my money through ECS without giving invoices, as per our Income Tax rule prohibit money laundering without showing invoices to the service provider as good as scam .

till date there is no solution. complaints is on paper, no action taken by airtel management. Let me escalate to consumer court and redress.

I am a user of airtel mobile services for the past 8 years and broadband services for the past 5 years. this complaint is regarding airtel broadband in one of my offices in hyderabad. We requested for change of address on 4th Nov-10. Airtel people checked the new location and said the services are not available there. I requested for disconnection as we are vacating current premises. On Nov 5th, they de-activated the connection. We moved to new location on 5th Nov 2010.
However, they continued to generate the bill till Jan-11. During this period we kept complaining about the same. They stopped billing after that but started pestering us for paying the bills of dec-10 and Jan2011. After numerous calls, the legal department (Hyderabad), the technical department and myself had a conference call. The technical department person, after verifying the logs, informed me that they re-activated our account on 8th Nov-2011. Hence the bills were generated. the legal department woman was adamant that ~2500 inr is due and the bill has to be settled.
My repeated mails/ requests to the service department, ombudsman failed to elicit any response.
After further discussion, she agreed to settle for 500 inr as final settlement. She asked me to pay the amount to their billing person and later she will send the no dues certificate. Their representative and I paid the amount in April-2011 (Big mistake). With in couple of weeks their legal department from Calcutta called me asking to pay ~2000 or else face legal consequences. Needless to say I was shocked and asked them to go ahead. In third week of jun-11, I got a call from their legal arbitrator/ Delhi saying that they intend to sue me in delhi and explained the costs of visiting/legal expenses would exceed the 1800 so why not pay up. I asked him to go ahead with the process. Then i had a discussion with my lawyer. He said it might cost 6~7000 to defend but my time will be wasted a lot. Also, it seems Airtel is "trying to take revenge" by filing a case in delhi to harass so they might focus on troubling you a lot. Though I was willing to fight for the cause, the costs seem unjustified. Hence as per his advise, talked to the arbitrator and settled the dues .
While I like their service quality, I realised their behavior borders on intimidation/coercion. I feel like i have paid a bribe to save my time. Hopefully i will find a way to recover this money one way or the other in future. Meanwhile, I have decided to "say no to airtel" for rest of my life. We are moving personal/ business communications other service providers. Better to go to a low service provider rather than over pay to a behemoth whose behavior borders on thuggery. Atleast, i will reduce their revenue by 10000 inr/ month (thats what we pay to airtel for various services)

I am surprised by this comment.
How do you expect me to trust you?

My dear esteemed sir.. I am in no mood to be fooled by you by sharing my details. Your company has resorted to legal black mail by saying that you will file a case in delhi high court, when I have availed your services all along in hyderabad. And your arbitrator very clearly said... "Sir after the case you may pay or not..but aap ka lawyer expenses our travel expenses to is se jaada hi hogaa"..Indicating that the intention was of a harassment.

Let me guess your modus operandi..
You take my details. Generate a wrong bill or say that there are dues stll pending..or even say that I have abused your staff when they called from your calcutta call office and a file a case in calcutta. Then harass me for the next 2 years??

In my 12 year career i have seen so many crooks and unethical organizations. What surprises me is the "insanity" of troubling your loyal customer and screwing him..

dear sir
my airtel number [protected] has been closed on 18th july to 08th june so please tell me why pay the bill

had cug connection but the proper components were not filled in scheme and they have raised the bill without giving any discount of applicable in scheme. Further they have not included the the entire numbers in cug plan and charged for the cug out going calls.The most difficult to contact the proper person or on internet so that I can make the complain .

We were using Airtel No:[protected]
We have requested them to disconnect our service vide our mail dated 28 March 2011
They have acknowledged the same.
Now they have raised a claim for bill for Rs:1649..
We have explained them many a time referring the same but yeilded no result.
Now they had sent a legal notice us for the payment of rs: 1649
We and our associates are using around 40 Connections of thiers and there is no default from us till date until unless some problem is presented to us by them.
Pls do the needful .
Regards
P.K.V.Sagar

airtel telecom service — Not received billed amount

I migrated my airtel mobile[protected] from postpaid to prepaid. At that time they asked me to pay complete unbilled amount. After generation of my bill the extra amount which i have paid that will get refunded to my account. However i didn't got any amount yet.
Later i contacted to customer care they told me that i will receive this amount via cheque within 60 days.
Still i didn't received any cheque. as already 60 days over.
I don't wanted to continue with the airtel service. wanted to switch to other operator. however still airtel customer care saying that we can not migrate to other service provider within 60 days after migration to prepaid.

This really sucks ...

This is with reference to airtel billing account no.[protected] bill no.[protected] mobile no. [protected]. I am using airtel GPRS pack (Rs.98 2 GB pack). Till last month the billing was ok. This month i got a bill of Rs.8185.7 telling me that i have used more than 2GB (2534771 units). I have a counter in mobile. As per my knowledge i have used 1.86GB. In the month of June, I have used 1.97 GB for which the bill shows only 814404 units. I am using the same number for the last 4 years. I have taken 1 more number also from Airtel. But i was not offered any offers. When i applied for portability to reliance they gave me some offers. I didnt accept and they cancelled my portability application.

Wrong billing happened for me 4 years back when i shifted from prepaid to postpaid and they issued waiver after i proved that i was their mistake.

Hi Airtel Team,

As you informed that my concern listed on 22 Aug. 2011 is been worked upon. Today is 21 October. and still i havent received any amount by airtel.
When i contacted Airtel officer, nobody is there to help me.
This really sucks...
it seems like Airtel dont wanted to return my amount.
If it is so, then please inform me that, so that i will not wait for my money. I will quit.

I have been an airtel customer using the mobile phone service until April 2011, when I closed the account. The a/c number is[protected]. I have enquired about details of requirements for closing account and have paid outstanding dues at the time of Rs 501). I got an e-mail receipt from Airtel acknowledging the same (receipt no. 42571658; dated 30 May 2011). More then 2 months later, I got a bill by postal mail from Airtel for unpaid dues again. I ignored this as I did not have time to run after false claims such as this. I got a second statement o[censored]npaid dues, this time with warning of a penalty. Last week I received a DD from Airtel for the refund of my deposit which was Rs 6000, from which they have deducted Rs 711 as "outstanding dues". This amounts to fraudulent billing since I closed my account prior to making the final payment. Apparently, others I know have had false bills sent by airtel after closing their account.

My name is S. B. krishna. I am an Airtel postpaid user with mobile No. [protected]. In my bill for November 2011, Rs.360.00 has been added under the head rent for GPRS from[protected] to[protected]. This has been charged 2 Rs.140.00 per week.

However, I have not opted for the said service. I received the SMS on[protected] stating that GPRS has been activated and I have to send SMS DEACT 140 to deactivate. I Propmtly sent said SMS on[protected].

Why did the company inform me immediately after activating the GPRS service? Why GPRS was activated without my knowledge and consent? Why did the company inform me after activating and also deactivating the service? Please note GPRS has been stopped as on[protected] and I received the message of activation only on[protected] i.e. after even the deactivation was also done on[protected].

My account has been unnecessarily charged by Rs.360.00 besides taxes on the same.

Please ask the company the correct my bill for November 2011 and send me corrected copy to me and Standard Chartered bank since I am paying the bill amount through my credit card issued by the said bank.

Thanking You

S.B.KRISHNA

Dear Sir / Madam,

This is Venkatram Reddy Punnam with mobile number +91 [protected] ( [protected]@yahoo.com ) an Airtel customer for the past 12 years, and I am availing the GPRS since past four years on rental package of Rs. 200 for 1000mb every month and I never exceeded my limit all these years and four months back I have changed my package to with new offer i.e. Rs. 98 rental with 2 GB free. Recently I have received an SMS on[protected] asking me to pay a bill amount of Rs. 7189.59 and when contacted the customer care centre they said that I have used GPRS services worth more than Rs. 28000 and I was been given a discount of Rs 21000 ( with out any request from me and information )and now that I need to pay the bill amount. I was shocked at this as I am sure that I have not used or surfed beyond the limit and I feel this is true sense of cheating form Airtel. I have complained to the Nodal Officer and also the Appelite authority and all the where I am getting the same information and advice to pay the bill as claimed by the Airtel.

This is not the first time and I also not the first person to get this treatment and recently also I have read about such similar bills in the local news papers and I personally know people and incidents of similar nature and all of them ended up paying the bills which were not really used.

I request you to take my complaint and do justice to me and also take firm and hard action against those service providers who are cheating the general public money by claiming false bills.

Hoping for a positive response from your end.

I am user of airtel & from last 2 months airtel are deducting money from my account for use of GPRS but my gpts pack is active so money should be deducting from gprs pack. Airtel is accepting this but not returning my money & saying will call me on that day but not calling & not returning my money.

Greetings,
I had migrated from my Airtel Prepaid to Postpaid. It was a plan in which i had to pay Rs. 499 in advance and for 6 months there would be no bill. I was assigned 100 SMS and 3000 sec free every month in this plan. If my usage was more than these free assigned then there would be a bill of 1.2 paise per sec and .50 paise per sms. However the very first bill after 6 days of portability was Rs. 701.32. This bill was from 24/3/12 to 1/4/12. hope this thing gets sorted out fast. I dont know what the problem is.

Hi,

I have been using a airtel services for mobile phone for one year now and my monthly bill on an average has been Rs[protected] maximum. Last month while talking to a customer care executive I enquired if I could get a plan for better STD rates and SMSs as my family is from out of town. He suggested a plan for min 499 per month and I asked him what about GPRS as I have a a smart phone and use it for basic mail chacking purposes etc. He told me I could go ahead with the old plan for GPRS as I am used to that. I agree and went ahead.

This month my bill has come to Rs 8500!!!! I am shocked and have complained and tried to explain this several times to the people at airtel who keep repeating the same thing about "Sorry your new plan is this and thus your charges are more" My usage has not incleased 4 times in a month and now I am being FORCED to pay Rs 7000 extra for a customer care executive's mistake!!!! This is JUST UNACCEPTABLE!!!! I have complained to them several times but they are going on billing me!

Pls help me as I feel this is just not fair!

Exasperated consumer!
Shweta
Airtel Mobile user from bangalore #[protected]

Hi

Mobile no. [protected]

The complain is about non auto Renewal of GPRS pack because of which lots of money got deducted from my Account. I had subscribe to the GPRS pack during month of May 2011, the pack got renewed for 6 months ( no message was sent to me but it used to get renewed). Suddenly during the month of December 2011 it didn't get renewed. Large amounts were getting deducted from my account. When I wrote to customer care they said that there is no undue deduction of amount. On my pestering a consumer executive called and she confirmed that the deductions were on account of GPRS. Again while pursuing the matter with them they confirmed that it was because of a technical glitch from their side that these sums got deducted. Now I told them to return additional sums as the deduction was because of their fault. No replies from them. Wrote to nodal office, they just kept matter pending. Then wrote to appellate , they forwarded the mail to Nodal . Executive from Nodal office then called and tried to settle the case for a sum of Rs. 200/- On my refusal they just kept silent. Wrote again to Apellate, mail again forwarded to Nodal office . Again executive called , had to repeat to her the entire episode , she kept on blaming me that I was late in complaining without realizing that I am constant writing to them for last 3 months. She promised to get back with redress. No news till date of writing this .

Seems these executives are going to doom Airtel . Management does try to enforce quality control but employees never seem to care.

Airtel is loosing its name, it was known for its services & nowdays it i spathatic.

I have airtel mobile with 3G connection & they have given me bill in april 2012 which is showing wrong billing.

In my bill their are two data usags shown at same instance of time.

Have been writting numerous mail to Airtel customer care applet RJ but their is no response since past 2 months.

The company is totally not supporting in resolving customer issues.

Many time they say that my no is not reachable.

Have provided my alternate no [protected] to them but still their is no response.

Hoping the company will help to resolve the issue on priority.

Thanks & Regards,
Saurabh Bhatnagar

no response from airtel

Airtel DTH — No responses received on complaints made.

Consumer ID [protected].

I am facing issues with the set top box provided since last 3 months. Device takes lot of time to boot-up. Whenever I call customer care, instead of getting to the solution they provide alternative ways, and as the device is taking time, they don't even bother to come down to provide a service for the same.

Last week the device got completely switched off and now the customer care is not even bothered to provide a solution, but they are asking back that whether you will be paying us for replacement or not, instead of sending an engineer first.
None of their engineer arrived since four days of complaint being lodged and when I tried contacting the number they provided, people there responded as if they are paying us for using their services.

None of the nodal officer is responding on mail, or on phone. Customer care is like "" and Airtel is like " bag" with every department full unqualified people.

This is Vinod here to inform the 3g service provided by airtel people is very bad.
Necessary and corrective actions to be taken for the above.

Dear sir
I have a airtel prepaid number [protected].I recharge with Rs 249 (3grecharge)
On 11feb 2013 . But company not gave me 3g service &amp; my customer services call
close. Please receive me complan

I am using airtel [protected] prepaid number about 8 years old. M using 3g service of another company in punjab last two years. When airtel launches 3g services in punjab i decided to activate 3g service on my above airtel number. 3g service is activate on my number. When I start use of 3g service i feel my 3g data balance is too much decrease by airtel instead of my uses. I download a game of 35 mb after download finish i off data and get 115 mb o[censored]se data balance pop window. Its not only do one time its always act . Only search in play store in my app. no download i decrease 35 mb data this all is totally to airtel.i use also relaince 3g service in my dual sim phone i download a application from use of relaince 3g service to check airtel fraud then i download same application from airtel 3g application data is 45mb i get 46mb deduction from relaince and i shocked when see 78mb deduction from airtel. When call to airtel customer service the agent says sir yeh 3g service hai es may aisey hi hota hai. I want to a answer from airtel is that in 3g service data is double use in download a application actually data. Very shame on airtel to do fraud to his 8 years old customers

since i cant access my mobile phone (Model no-Samsung-SGH-J600) recently i press the button of settings pin check 2 and from then when i restart my mobile it shown that PUK disabled & card block...i also cant access with airtel customer care no...please tell me the way ...i cant make any incoming or outgoing calls...Thank You...

my mobile has been misplaced/lost. I want to block my card as soon as possible. Please do the needful. My mobile number is [protected].

plz give me the customer care address in allahabd

Dear Sir,
My mobile has been misplaced/lost. I want to block my card as soon as possible. Please do the needful. My mobile number is [protected].


Regards,
Shenbagavel S

Dear sir,
My mobile has been misplacd/lost. I want to block my card as soon as possible. Please do the needful. My mobile number is [protected].







Regards,
Bhuvaneshwarl.S.

I would like to block my Mobile Sim card that of Airtel.
Please block my simcard because i have lost my mobile.

i have lost my airtel sim card bearing number [protected] on 22 january 20119 please block the number at earliest.

My Airtel customer and my mobile Numberis [protected]. Yesterday evening sim card has been blocked . you are requested to unblock it.

i have airtel sim was missing please block sim number is [protected]

airtel sim card block
DearSir,

I Am KEDARNATH SETH And I leave in Morabadhi Ranchi. I have lost my airtel prepaid simcard, please block my sim as early as possible, my mobile number is [protected].Please accept my request.

Dear sir,
My sim was stolen yesterday at 9 am and the no. is [protected] of bihar circle. pls send me the call detail at my mail. [protected]@gmail.com.

i have airtel sim was missing please block sim number is [protected]

I lost my cell phone on 06.09.2014. So please block my airtel no. [protected]

sir / madam

My mobile phone get lost on monday. Please block my SIM no.[protected]

thanks
vasim shaikh

I blocked my sim card by mistake now unable to use my phone..It is asking for PUK number .kindly provide the same asap..It is is my office phone and need to use it desperately !!!

Respected Sir/ Madam
Please Block my SIM card and mobile number is [protected] Which I have lost.
Sr. Amiya Tete