Airtel Complaints & Reviews

sir my landline no. is [protected] and we have taken a broadband o[censored]nlimited plan ..no one is using the landline for calls but bill is coming extremely more..so kindly send us the bill detail on our given id with due reason of extra bill.

sir, I am Aman Anand from Kapurthala,i am using air tel connection no. [protected].from last 5 years (approx.).I using its Internet pack many years .but this month company give me bill of 6500 .which is 6 times greater then my average uses .my credit limit is 4500 on company record. 2. company not sending me any message when I cross my Internet pack usage limit, which I never use.3 air tel charging me rs. 299 per month for its blackberry messenger service which I am disconnected 6 months earlier .(they give me waver for it ).i call many times on air tel customer care but they even not given me right information. they only say to you have to pay your bill,or their senior give me call .but nobody call me yet .please help me

Our company name is Gayatri timber mart.My Airtel Mobile number is [protected].I have started 500 local airtel to airtel sms schem,10% discount on plan Etc offer are given by customer operator and i have proof of this facility started by customer operator and he gives this offer for life time but in bill no any offer amount deducted. company charged full bill so i need help for this complaint .My number is [protected] & iMy email ID is [protected]@gmail.com So pls inform me and give me suggestion pls..........

Dear Sir
My name is Sandeep Jerath, I stay in Safdarjung Enclave in New Delhi.

I am using two Airtel prepaid mobile numbers [protected] for last seven years and [protected] from last two years.

On 26th July I requested on Airtel customer care number 121 for a caller tune in the name of ( TOP GUN ANTHEM ) to be added on both my mobile numbers.
The lady customer care executive searched for the caller tune and ensured me that the tune will be added to both the numbers and then she informed me about the monthly tariff also. After about 30 minutes I checked my mobiles and was surprised to know that two diferent caller tunes were added on my numbers which I did not requested at all. I checked my balance also Rs 45 were debited from my account ( 30 and 15 ) for the caller tune service.

Then next I again called up at Airtel customer care number 121 to correct the caller tune which I wanted but instead of hearing my problem he just slapped the phone down.
Now from morning itself I am regularly trying the customer care number 121 but there is no response, they are not ready to pick up my call.
No body can expect this kind of behaviour from a reputed company like Airtel.

The company should credit back the charges in both my accounts because they are not having the caller tune which I requested.

I request the consumer forum to take further action with the company for there fraud and misbehaviour.

Thanking you
yours sincerely

Sandeep Jerath

I applied for Airtel Broadband Connection on 1st July, 2012 and also made a advance payment of Rs. 1330 for one month to Mr. Raghunath(from airtel) on the same day. Every time I call Mr. Raghunath, he say "I am in training and I can't help you". Today is 26 July, 2012 and still i didn't got the connection. From customercare helpline I have been told that there is a cable fault from 14 to 20 July,2012, which is two weeks after I applied. Today on calling to customer helpline, they say i will get the call from the back office, so i have to wait. Airtel on their website promises to provide the connection in one week and the airtel employee Mr. Raghunath commitment is to provide the connection in 4-5 days. They must not make false promises. My application no. is 501690. Please take necessary action against such fraud companies.

I checked on the online site of Airtel about the recharge options. And there were just 2 recharges available i.e Rs.50/- and Rs.100/-.. No more information about the recharge had been given on the internet. But it was mentioned that on the recharge of 100/-, 87.50/- will be given as balance and on the recharge of Rs.50, Rs.41.50 will be given as talk time.
As I needed more balance, I went to a mobile recharge shop and got Rs.100/- recharge done but I dint get any talk time.
I called the customer service in Airtel and they said that Rs.100/- recharge gives 200 minutes Airtel to Airtel free and no balance. But that was not what I needed. I told them about it but they dint do anything. Instead they disconnected my call every time they heard what the problem is. As my number was on roaming the Airtel to Airtel option for me was completely useless.
If they are not providing complete or should i say no information on their internet site, it is not my fault. It was clearly stated that I'l get a talk time of Rs.87.50/- bit I dint get it.
My 100/- completely got wasted. This happened on 19-July-.2012 and my problem has still not been resolved. My number is [protected].

I have not activated AT-AIRINF but I am getting charged Rs 1.5 a day if you people dont deactivate it immediately I am going to take legal action as me my self a Lawyer....

I was so surprised that it worked. I had such a bad experience with Airtel DTH company. I had raised about 15+ Complaint against Airtel DTH for the same problem and yet no solution. Only then I decided to move to consumer court, but had no much idea. I had also threatened Airtel DTH Customer Care saying I will approach consumer court for the same, but still no much progress.

airtel network is not coming to my home inside, please retify my problem, i have been given complaint to customer care til 6 months but no use.

It is submitted that inspite of repeated requestes and a number of calls to the customer care officials, they failed to provide the bills of my postpaid airtel mobile No [protected]. Can I expect the service provider to note my correspondence address as below and send me the bills from the date it is allotted to me. My address for correspondence is as under :-

Nabaraj Chhetry
AG's Branch
Headquarters Western Command
Chandimandir Military Cantonment
Dist - Panchkula, Haryana

The service provide may also note my address for mail e-bill to me on my e-mail ID = [protected]@yahoo.com

Regards...............................

Sir,

My airtel number is [protected].I recently purchased new nokia lumia
710 and as per the offer i would have got 2gb internet per month for
four months.But i didn't got any internet till now.
Please solve the problem as soon as possible otherwise i will approach
the consumer court as your company is cheating customers.
Your customer care are not responding as well i have already sent them mail regarding the issue but i didn't got any reply.

Thanks & Regards
Anand Prakash

I obtained a postpaid mobile connection no. [protected] . from Airtel on 9.7.12On 17.7.12 I received a SMS that rs 18850.00 are balance and phone disconnected. On 18.7.12 another SMS saying Rs 19900 outstanding which does not include actual usage and rental charges. I ran pillar to post, contacted call center, airtel office, nodal officer for giving me details but only one reply "pay first".

I made only 4 calls and bill comes 18500 in 8 days, it jumps to 19900 next day though the phone was disconnected are facts hard to believe as they donot stand any reason. Further no details are being provided.

I am totally frustrated and feel highly harassed.I request your good office to kindly have my grievance redressed early.

Navin Garg
H.NO. 716, Sector 14
Gurgaon

Pls find my mail extract sent to nodal officer, with no response from them, except for automated mail saying will revert within 24-48 hours.
It is impossible to talk to this NODAL officer. The no given is [protected], which asks for a service request no which is 44869344. and when I dial it is invalid request (they have sent this no)

Dear Ms Meenakshi Bohra,

I am really shocked to know that most of your executives sitting in the call centers have no idea as to how a customer can reach you.I am told you work only between 10-6 and Monday to Friday. I never knew AIRTEL works like a Govt organisation. (I guess only for customer service issue).I am desperately trying to reach you since Friday evening and its Monday evening now.

I would try to brief you about the issue ( I am sure you know):

I have recently migrated from Reliance to Airtel. I had been to one of your sick unit in Bangalore, in 1st Blk, Rajajinagar, where no systems work and only girls with lot of attitude answer you in irritated tone and then suggest I better to go other units where things are in place.

I had to run pillar to post the submit my MNP docs. As if we have nothing else to do. However, we work 24/7.

Now, I was recommended the plan 299 rental where in I will have 1 GB free for first month. Which I clearly understood. But was never told that subsequent months I will be charged a bomb. Now, as you know my bill amount has exceeded 7000/= and after my repeated calls to call center to check the detail, I was informed not to worry my final bill be much lesser.

Now, I am informed that my credited limit is 1300/=and since my usage is so high you have barred my out going connection on a SUNDAY.The million dollar question is when my credit limit is only 1300, why did you let to go till 7000/= you should have disconnected my line then and there only. Since your people keep calling for all unnecessary reason why not for this.

I truly, understand that you are in business and more with profit making motives, however, please understand that this should not happen at the cost of losing a customer.

I really regret my decision of migrating to Airtel.

Now I am given 24 hours everyday to resolve the matter on 121. I tried calling you several times before 6 and after 6 as well. The call gets disconnected before I input entire service request no. But I continue to get messages about increase in my bill amount everyday. I am not using internet at all.

I work in service industry and phone is my biggest asset, if it is disconnected for a day its a big loss to me!!

I hope you would understand my current status and kindly arrange to waive-off excess bill amount. So that I can pay off and continue with my present connection.

Awaiting for response at the earliest!!!!

Its been more than 48 hours and I am staying disconnected.

Wanted to bring this to notice.

You have a landline/broadband/mobile/3G connection form Airtel and you get into a billing dispute. You are not satisfied with customer service and you demand cancellation/termination. You will be asked to clear your dues. Your connection may already have been barred of service for non payment of disputed bill.

If you clear your due bill, retention department will call you many times for months to convince you of retaining, transferring to friends or family, or even converting to pre-paid. If you do not agree, connection is terminated but no document is shared with you.

If you agree to any of the settlements, you will be sent a bill for the period you were in discussion with retention department. There will be Lok Adalat notices served to you after this and you will be pressurized to pay this bill generated. This will happen after few months when you would have already forgotten about it.

The Lok Adalat is where you see the real bullish from Airtel. The recovery agents will simply not listen ask for full payment and some scared people will readily pay outside the room. Others who argue, will be asked to pay half and go.

This is an ongoing practice in billing, retention and recovery. Please fix.

With referance to my service request number 44817537 which was not
heard properly and solution was not provided to me, I would like to
withdraw my three airtel postpaid connections through mobile number
portability from airtel to some other network.

--
Thanks & Regards

Rahul Nayal
+[protected]
+[protected]

I have change to the my number [protected] idea to air tel this number is work in 1 month but this bar in my out going calls in 27/06/2012.i am contact the air tel customer care one person say to you go to air tel showroom at thiruvarur adders(net links communication,vadampokki street,thiruvarur,tamilnadu.) i tell my complaint they will say to pleas give to your document & photo i will help to you.this complaint to process to tow day then work my simcard.next my number is bared in 10/07/2012 then i will go to airtel showroom thiruvarur i am submited my document in 2end time work process in tow days then my sim card is work .after one day then i will fully my number is canceled my Friends call my number [protected] is not in use this mumber my friends & me very disapoinded this network i will complaint againt cutomer care one person tolld the you go to showroom this problem is prossec. i am goto today show room this is not in work please change the new number.[protected] this number is not in use.castmer care was told this problem is clearing please contect showroom,the showroom siad told the plaese contect catemercar i wii not any hlep what can i do it

My name is Vikas Sheth. I have been using airtel prepaid number from last 5 and a half years. Last week suddenly my number was terminated by Airtel without any prior notice/intimation. When I contacted Airtel consumer care center, they initially told me that my number is not in use for a long time hence they have terminated the services. But afterwards they reverted on their stance and then they told me that my identity papers are not proper and hence they have terminated my services. Then I offered to submit my identity papers AGAIN. They told me that you need to submit proof once your number gets activated and that will be done on 3 working days. I have been chasing them from last 6 working days. And as of now nothing has happened. Every time I call their executive, I get a new time from them without any guarantee. Most of the times top executives are not even in the office if you visit its customer care branch, one will find only those executives who does not have any power or authority to say anything in the matter. This is really pathetic response from Airtel, I have not even considered mental harassment they have caused me due to lack of their capabilities to serve a customer.

I have been using Airtel broadband for last 5 years and it was excellent in terms of service. But for the last few months i have been having a horrible time facing the connection issues and dealing with their customer care executives who themselves are clueless which is the right department for routing the problem. in a month the connection has been down for the 3rd time now and whenever i make a complaint i am told that there is some wiring work going on and it will take atleast 4-5 days in resolving the issue. now when the wiring issue got solved broadband is disconnecting every few seconds, i called them and they said it may be an issue with the modem and they dont support modem issues so i should get it checked from somewhere else or should buy a new modem if required. i bought the best router/modem available in the market and again the problem is persistent. now when i call them, they say our representative will come and visit you but nobody has turned up for the last 5 days. everyday i am calling them and blasting at them but all in vain and very interstingly they are again saying your new modem is also faulty (without even checking or sending anybody.. i hope they must have got a dream).

i am really frustated. every time i call them, i am charged 50paise per minute and we all know how long it takes to make one complaint and to followup with the open complaint. everyday i am making atleast 3-4 calles to them and very shamelessly they say ur complaint is open and somebody will come n visit your place.

somebody please help me. i need to escalate this issue to the highest authorities. i may lose my job because of Airtel's irresponsive behaviour since i work from home. please guide me.

Regards

We are a group of Professors from Bangalore using Airtel Broadband Connection Account No: [protected] & Phone No: [protected] under the Rs 999 UNLIMITED PLAN and it has been a pleasant journey so far.


Recently, in the month of April 2012 we wanted to disconnect as we going on 2 months vacation and we were not going to use the broadband services. Hence we decided to get the connection disconnected. When we requested for a disconnection, the retention team offered us an option and persuaded us to not disconnect. They sounded very convincing and we were so happy with their response and customer satisfaction initiatives.


They offered us a vaiver of two months and committed to not charge us for any fees and when we resume work they will start our connection.
They gave us the following Vaiver Req # 97282661.

We all got back after our vacations in June and started using the internet and were really impressed with Airtel's customer service as they had automatically reinstated the connection.

But to our dismay we received a very RUDE SHOCK... Now they have charged us and asking us to pay Rs 3700. And when we called and asked them to check into the problem, they are not ready to understand the situation and talking about some Migration cost and some other things when we have opted to UNLIMITED PLAN how can they change to a Limited plan ans charge us for usage.


Its really frustrating as they just dont want to listen to us and all the time we are put on a long call waiting ans sometimes it gets cuts in between.
Finally, the lady was very unpleasant and disconnected our phone without even understanding our problem. We are professors and we need internet for our academics and research work. This has put an abrupt end to our noble profession's deeds.

Then i wrote a mail to the customer care ([protected]@airtel.in) but to our dismay no one replied for a week. SO i resend it and still i have not received any reply. Then some recovery agents came asking for the payment as we refused to pay for cheating us. The worst thing was yet to come as he asked for Rs 6000 and we all were shocked as we are professors and not working for MNCs. This person who is interacting with us is also not understanding our problem. The shocking part is that he says that the whole call center support and waiver system is all just a scam, on our face and disregards them and says it is just to keep us on board. REALLY SHOCKING & UNETHICAL...

WE DONT KNOW WHAT TO DO....


Hence i am using this forum hoping atleast that will diagonize the issue and provide us a relief.


This is the first time we are facing issues with Airtel and its hard to believe that they are treating us like this as we all are Airtel users either Broadband or GSM and have had a pleasant relationship from over so many years.


I dont want to slander them or criticize them as there is a major mis-communication and goo[censored]p by the employees which is costing the brand so much. Ans we are professors and are decent people.

Please sort this issue and reinstate our faith in Airtel.

I bought a Sony phone from Reliance Digital on 8th July2012, at Shipra Mall and one Airtel sticker on the box says "Free data usage of 500 MB each month for 3 month as soon as I insert my 1st Airtel SIM" valid till 31st August 2012. The service will activate within 48 hours of inserting the SIM. I verified this with Reliance Digital at Shipra Mall sales person and he confirmed this. When the service was not activate after 48 hours I called Airtel 198, the person said, I have to buy another new SIM and insert in the phone. I checked with Reliance Digital and other vendors for the same phone model, they said it is absurd and wrong, any SIM would work. So I called Airtel 198 again and a Lady confirmed the same that current SIM will work and she logged a ticket #[protected] promising to resolve my issue within 48 hour. After 48 hour, I got a Airtel sms saying that the ticket is resolved and they tried to call me but failed. So, I called Airtel 198 again, and to my surprise the Supervisor Harminder Singh informed me that the scheme is not valid for my phone as the scheme starts from 20th July 2012 and I need to contact Reliance Digital for this. Reliance Digital says, the Box has the sticket from Sony Company and Airtel has to provide the Service, and they cannot do much about this. Harminder Singh, Airtel Helpdesk Supervisor, told me he will get his supervisor to call me after checking all my call details to the Airtel helpdesk, but there was no call back.

I feel really cheated and hope Sunil Mittal (<sunil.[protected]@bharti.com>;) is listening and will resolve this issue.
I called Sunny Dayal of ASM Sony Mobile ([protected]) and informed him about this, he promised he would coordinate with Sony authorized people and Airtel to get be a solution. He promised to get back to me by this evening (Wednesday, 25th July 2012).
Dejected Customer - Shankar Bhowal (my details can be found in the ticket mentioned above).